The a16z Show - Section 230: Everything You Need to Know -- Tweets, Free Speech, Beyond

Episode Date: January 9, 2021

All about section 230 of the Communications Decency Act -- in what Wired senior writer (and host of the Get Wired podcast) described as "one of the clearest-but-still-nuanced explainers I've heard - worth listening to". So what does and doesn't it say? How does this law play out against broader questions and debates around platforms, content moderation, and free speech? This conversation between Mike Masnick (founder and editor in chief of Techdirt) and a16z editor in chief Sonal Chokshi was originally published on our show 16 Minutes, in the context of previous protests and presidential tweets (and an executive order then to prevent “online censorship”)-- but is exactly as relevant today... perhaps now more than ever.https://a16z.com/2020/05/31/16mins-section-230-communications-decency-act-content-moderation-free-speech-internet-past-present-future/image: presidential tweet activity/ Wikimedia Commons Stay Updated:Find a16z on YouTube: YouTubeFind a16z on XFind a16z on LinkedInListen to the a16z Show on SpotifyListen to the a16z Show on Apple PodcastsFollow our host: https://twitter.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hi, everyone. Welcome to the A6C podcast. I'm Sonal and I'm sharing our special episode on all things Section 230 of the Communications Decency Act, CDA, in what wired a senior writer there specifically described as, quote, one of the clearest but still nuanced

explainers I've heard and is worth listening to. It was originally published last May on our show 16 minutes, which you can subscribe to if you haven't already, in the context of previous protests and presidential tweets and an executive order then to prevent, quote, online censorship, but is exactly as relevant today, perhaps now more than ever. And our expert guest is Mike Maznick, founder and editor

in chief of TechDirt, who has long covered these and related issues. We also discuss how does this law play out against broader questions and debates around platforms and content moderation. But we begin with explaining Section 230 of the 1996 Act, which make sure that interactive of websites are not liable for their users' content, precisely what does and doesn't it say, given lots of confusion out there? The law is actually very short and very simple and very straightforward. And I should note that the Communications Decency Act itself did have many more things that it did, but all of that was determined to be unconstitutional. So the only thing that survives is Section 230. There was a big lawsuit, ACLU versus Reno in the late 90s,

And that threw out most of the Communications Decency Act is unconstitutional. The thing that remained was 230. So what Section 230 does, it really does two things, and they're somewhat related, and they're both incredibly important to the functioning of the modern internet. The first thing that it does is it puts the liability on the person actually violating the law. So if someone goes onto a website and says something that is defamatory or otherwise violates the law, the liability for that action belongs on the person who is speaking and not the platform or site that is hosting that content. The second thing that it does is that it says if a website chooses to moderate its content or anything that is put on the site,

then it is not liable for those moderation choices. I'm so glad you're bringing that up because this is the number one thing I wanted to start with, which is the flip side of it, not just the... protection, but the fact that they can moderate whatever they want. So can you actually break that down, Mike? What does that mean? So where it came from, which I think is important, is to give sort of the history very quickly, is that there were a series of lawsuits in the early 90s that tried to hold internet services that had moderated some content and there were defamation cases effectively brought up. The most famous one is Stratton-Okmont versus Prodigy, and as a little fun aside,

Stratton-Okmont was a financial firm that was immortalized in the movement. be the Wolf of Wall Street. That's a fun fact. Yes. And Stratton-Okman got upset because people in Prodigy's message boards were accusing the company of being up to no good. And so they sued Prodigy. And a court said that Prodigy was liable for the libelous statements because

Prodigy positioned itself as a family-friendly service that would moderate content. And because it moderated some content to try and take down cursing, or porn, anything that it felt was inappropriate, that anything it left up, according to the judge, it was now liable for as if it had written that content itself. And that freaked out people in Congress, namely at the time two members of the House, Chris Cox, a Republican, and Ron Wyden, a Democrat. And they put together Section 230 to say, wait, that's crazy. If a website wants to moderate content to create, for example, a family-friendly,

environment, it shouldn't get sued for the content that it chose not to take down. And so that section of CDA 230 is designed to make sure that any website can moderate content how it sees fit in good faith to present the content in a way that meets with the goals of the service. Right. And to be clear, these are not just, quote, content moderation things. Like, it could be spammy posts and the kind of thing that would actually turn you off from using a service or wanting to be a family-friendly site and getting rid of porn.

The companies can use whatever discretion they wanted as long as it complied with their terms of services, basically, which that itself could change. But it was interesting about this backstory. It's a very small thing that was preserved, but that had huge consequences for where we are today in terms of the internet we have today. Whether it's going on a recipe swap site, whether it's sharing photos of family and friends, whether it's posting a car for sale, there's so many layers to this. It has allowed the modern internet to thrive.

One of the best lines I heard, I think this is actually in Verge, is that in many ways this act was a gift not to big companies, but a gift to the internet. I think the point is not that it is the biggest gift to big internet companies or that it's the biggest gift to the internet. I think it's really the biggest gift to free speech for everybody, right? Because if you don't have 230 set up the way it is set up, there would be much more limited ability for users to actually post content online.

And it's a little bit crazy to me that people think that changing or getting rid of 230 will enable more free speech when the balances that are set up within 230 are very much designed as a gift to free speech. Okay. So now my question for you is, given that we did enter this world where user generated content, whether on sites like YouTube with videos or educational or non-educational or political or non-political, We now live in a world where a lot of these sites, people often use a framing of platform versus publisher, which I think is kind of meaningless and arbitrary. And then they also sometimes use the ridiculous phrase, Platterisher, as a hybrid of the two. I'd love to get your take on that framing and how that doesn't or does apply here. So one of the things that comes up over and over again, you see people say, well, if they moderate or if they change content, they are no longer a publisher. They are now a platform. and therefore they lose Section 230 protection.

The law makes no distinction between platform and publisher. The law is not designed to protect one or the other or say that there is a difference between it. There's no classification. It's not a safe harbor where you have to meet, you know, A, B, and C criteria in order to get the protections. You just need to be an interactive computer service that hosts third-party content.

So the debate over are they a publisher or are they a platform is completely, meaningless under the law? Let's actually talk about some recent events because I think it's a useful case in sort of understanding 230. And then we can break down some of the recent news as well around that. So one recent event is at Twitter. It added a feature earlier this week where one of the president's tweets, they added a link to other sites as a sort of, quote, fact check mechanism. And this could be contentious because a lot of people do not actually believe that everything the media rights is correct. That said, it linked to other third-party news sites and it kind of labeled it

as a fact-check feature. Then they added another thing where they kept a tweet from the president up in the context of the Minnesota George Floyd protests, but put like a limit on it where people could retweet with comment, but they couldn't retweet, like, or reply to it because it violated their sites terms of services around speech that incites violence. And so in case one, they were adding what they quote called a fact check layer. And in case two, they were adhering to their own terms of service around spreading violent speech, which they said they kept up in the public interest. So that's a super, super high level summary of what happened so far. And so my question for you now, Mike, is how does and doesn't section 230 apply here? Because in this case, the fact check could be

construed commentary content, not just third-party content. It's a really complex topic, and each layer of it adds new complexities. And each of those complexities is in some way important. Let's do the two tweets separately. The first tweet, they added something. And just as a minor correction, and this has been going around a lot, people said this is the first time that Twitter had used this. Twitter has been using that feature over the last couple months, but this is the first time they had done it on a politician's tweet. And so what's amusing to me is the time I saw it used before, which was about two weeks earlier, it was used to debunk a Jimmy Kimmel video that was making fun of Mike Pence. And Twitter put on a thing that said, this is manipulated media. It is not

accurate. It was a tweet that had gone viral. It was making fun of something that Pence had done. And Twitter stepped in and said, no, this is incorrect or manipulated media. And it had a link to third-party content saying why it was manipulated. And so that is allowed under 230. What it is doing is adding more speech. It is linking to other sources. It is providing more context. The part that is not protected by 230 was never protected by 230 and no change to is going to change that is any speech that comes directly from Twitter itself. So in this case, that was the very narrow line that was put under Trump's tweet that said something like get more facts about mail-in ballots or something to that effect. That particular line is from Twitter itself

and therefore is not protected by 230 but is completely protected by the First Amendment. The third party content that they linked to, that is then protected by 230. And then the second tweet, Twitter did something new, which this one I had not seen before, in which they put up a note that said that this tweet violates the terms of service. However, they want to keep it up because they feel that it is relevant and important for people to be able to see the content, but to understand that it violated the terms of service. So they're adding more context, and they limited the ability for people to retweet it or reply to it. And again, this is 100%.

Allowed by 230. It did not remove the content. It didn't take it down. Even if Twitter chose to take it down or take down his speech or take down that tweet, that wouldn't violate his free speech rights. The First Amendment protects people from the government acting, not from a company. Now, I have also since seen Twitter now use that this tweet violates our terms of service, but we are leaving it up because it is newsworthy message on at least one other tweet this morning

from somebody who was defending the president. Let me ask you another question, and then we can break down the executive order, which is, what do you make, since we already kind of debunk this platform publisher distinction, that these companies that provide these interactive web services are like phone companies. Like they always use this line that, oh, but imagine if the phone company decided to take down that conversation you had and interrupted you in the middle. What do you make of that analogy? Yeah.

So that is popular in a wide variety of circles across the political spectrum. That doesn't fall into any sort of partisan viewpoint and sort of the public utility argument. And that, by the way, of course, reminds me of net neutrality, which we've both covered quite a way. Right. There are some funny parallels between this. situation in net neutrality and that a lot of people's positions are reversed from one to the other. We don't have the time to talk about net neutrality, but I covered it extensively at Wired, as you know, from all different perspectives, from carriers to FCC to internet companies,

you name it. That is exactly what's fascinating to me is that the positions and the sides are inverted in this case. So anyway, what do you make of the phone and common carrier type argument? Yeah. So it's an important one to understand, but I don't think it applies. And I think that most people who are deeply familiar with public utilities and what is required to be declared a public utility would recognize that internet services, what's sometimes called edge providers, which are the services that you and I use every day and that we interact with, that they do not qualify and they do not meet the requirements of a typical traditional utility service. And to clarify what that means, usually a utility service is something that is offered to everybody,

but also is something that is commodified. The telephone service, if you use AT&T or Sprint or Verizon, you are getting the exact same service. There is no real differentiation in terms of the service that you're getting. It is a commodity. One provider to the other, same thing. That is not the case with various Internet edge providers, you know, Google, YouTube, Twitter, Facebook. Each of them have all of these different features and all these different things. They are not one-to-one replaceable.

It is not a commodity that you can switch out. and therefore the public utility argument does not really apply. You can argue that there should be some other kind of classification, and some people argue that, but comparing them directly to a telephone service is different because it's not core infrastructure. It's things that are at the edge, things that you use as a service provided beyond that. What do you then make of this public square slash public forum argument? People say that Twitter or Facebook shouldn't be allowed to do any moderation.

They shouldn't be able to take down any content because it's the new public. square and therefore it violates their rights. They will often point to two different lawsuits in making this argument. One is Prune Yard and the other is Packingham. And these two cases come up and they've been brought up in a whole bunch of lawsuits and I'll just say that every time they've been brought up in a lawsuit to argue that a social media site is the public square they have failed. And I have not seen a single judge anywhere agree that these things make any sense in this context. But just to give the quick background on the two cases and they go deep, but I'm going to give as high level as I can and as quick as I can, Pruneard was a case about a mall that was trying to kick people out effectively.

And it was argued that the mall was a gathering place and became the sort of de facto public square. And that took away some of the rights of the private property owner that owned the mall to kick people out. And the court said that it was a defective public square and they could not kick people out. Now, it is an extraordinarily limited ruling and extraordinarily focused on the facts of that case, which was that this was effectively the only place in town that anyone, could gather that the mall owner sort of acted as a local government and was therefore replacing government functions, functions that normally were done exclusively by the government. Every other case after that that references prune yard has effectively limited it.

It only applies in a very, very narrow situation, which is basically prune yard and prune yard alone. You can't just say that something is a public square. The Packingham case is a more recent case. It was a Supreme Court case that kicked out a state, law that was basically saying if criminals had done some sort of criminal activity online, part of their punishment could be that they are barred from using the internet. And the Supreme Court said, you cannot pass a law that kicks people off of the internet because the internet is so essential to people's lives and ability to work and all that kind of stuff. So people have taken that to mean,

like, oh, then the services themselves cannot kick people off. But that is not what the case has said. It has just said that the government cannot pass a law that forces people offline. There is a third case that people never mentioned, but is the most important case. It was just decided last summer, and that is the Manhattan News Network case. And this was a case, and we'll get into the details, but what the Supreme Court ruling just last year, and it was written by Brett Kavanaugh, who was the most recent appointment, and his ruling said that you can't just declare any place where people can speak, even if a lot of people speak there, a public square. and it doesn't become a state action, it doesn't take on government control. The idea that something is a public square or that there is state action involved from a private company only applies in a very limited set of circumstances where that service or operation

is, again, replacing activities that were exclusively traditionally done by the government. And that ruling makes it very clear that things that Twitter and Facebook and YouTube and every other website out there do does not qualify. They are not replacing government. They are not offering services that were traditionally only given by the government. Right. This basically means that if the sites that do perform services that are exclusively, a service provided by the government, it would be an example like if the government decided that all tax reimbursement would be done entirely online and no longer through the U.S. Postal Service. And therefore, that would then have to comply with being treated as a thing that would have these provisions.

Right. There could be an example, something that was traditionally and exclusively handled by the government. And so I could see an argument where, like, someone could not be kicked off or blocked because that would imply state action issues. So now let's talk about the news, again, as a way to explain what CDA 230 is and isn't. We've explained and debunk some of the myths and framings around arguments of platforms and publishers and analogies to phone systems. So now let's actually just talk very briefly about the recent example. executive order that was issued this week because this shows purpose, it's a tease apart, what's hype, what's real. And this is very rich in that very domain. Let's talk about what the executive order can and can do here or what it purports to do and doesn't do. Right. So there were

drafts of this kind of executive order that made the rounds over the last two years. This is something that the White House has kind of been thinking about. I reported on it and a number of other news sites reported on it and different drafts were leaked out to the press all about these earlier versions of this executive order. And the story is that in the past, they've passed this around to different agencies like the FCC and the FTC, and the message that the White House got back was that this was unconstitutional and they couldn't do any of this. But it seemed that they took it out of the drawer and dusted it off and put a fresh coat of paint on it. And it says a lot of very angry stuff about the internet services and platforms and the way that they handle moderation. There's like

seven different sections. And the two sort of scaryish parts of the executive order that are concerning is that to one extent it effectively tasks the FCC with coming up with a new interpretation of 230 where it hints very strongly what the FCC's interpretation should be and that interpretation is totally at odds with both what is written in the law and what 20 years of case law have said. And that's worrisome only to the extent that anyone would ever actually pay attention to that FCC interpretation. The FCC in ACLU versus Reno, which is the lawsuit that rejected and made most of the Communications Decency Act unconstitutional, made it extremely clear that the FCC has no authority whatsoever to regulate websites. None. Zero. Zilch. It's not even an open

question. They cannot. And just to be very clear here, the FCC Federal Communications Commission, It's an independent agency. It has a five-member commission. I believe there's currently three Republicans, two Democrats. And what it can do and can't do, because it comes up a lot, FCC can do this, can't do this. Like, it cannot make laws, but it does have the ability to sort of interpret existing laws and put out certain rulemaking things.

Like they do, these like requests for comments, which create public records of people's commentary and whatnot. And they also have the power to ask for documents, and they can do distracting things. but they may not have legal-making authorities. So I think it would be very helpful for you to break down a bit more specifically hear what they can get away with and also can't. Yeah, so they can do rulemaking, and that is a long-involved process.

And interestingly, because it is an independent agency, the president cannot instruct them to do something. So the executive order instructs the NTIA, which is part of the Commerce Department, to ask the FCC to do this. And technically, the FCC does not need to do this, but the FCC will certainly feel the PRCA, pressure to probably do something. The FCC could certainly create a lot of nuisance. And yes,

there will be comment periods and people have to testify and put in comments. And, you know, as we saw with the net neutrality hearing, the comment system was filled up with bots and nonsense. So the commenting and the rulemaking process is a bit fraught with distraction. And so, yes, it can make rulemaking and then it can do something to enforce that rulemaking if the rulemaking covered things that the FCC is authorized to have regulatory power over by Congress. That are in its jurisdiction, so to speak. That are in its jurisdiction. And websites are not, are clearly not.

Congress has never said that websites are within the FCC's jurisdiction. And the main court case that tested the theory that websites were in the FCC's jurisdiction has said no. And one other thing that I do want to note about the executive order and the request to the FCC is that it is couched in a term that totally misinterpreted. corporates CDA 230. Which is? So earlier, I talked about the two different parts of the CDA that one is about liability on third-party

content and one is about the platform's protection in moderation. And there are a few very narrow conditions on that moderation ability. It says it has to be in good faith and there's a list of different kinds of content that you can moderate that includes otherwise objectional content. That otherwise objectional content is very, very broad. It can cover basically whatever the platform thinks is otherwise objectionable. And good faith, in order to argue good faith, would open up a whole other First Amendment can of worms. But what the instructions to the FCC indicate is that those limitations, the good faith, otherwise objectionable stuff, that somehow applies to the first part of CDA 230, which is the part about not being responsible for a third party content.

That has never been the case. Nobody's ever suggested it is the case. It has never shown up in any lawsuit. It has never been argued in a legitimate way. and yet the executive order suggests that the FCC should look into whether or not that interpretation makes sense. So you're basically saying that the two provisions of CDA 230 that people are not liable for libelous content that their users might put on their side or any other content their users might put on their sites is being conflated in this case with the good faith aspect of being able to discretion early moderate in good faith. Exactly. They're sort of mixing those two things up. And I would argue that is done in bad faith to make use of, That's the good faith limitation.

Oh, man. Right. So what other aspects of the executive order, again, without going into breaking down every little detail, because this is really more about the underlying principles, would you say have impact for understanding and really interpreting and explaining what CDA 230 is and isn't? Yeah. So one important part, and this was added at the last minute, perhaps literally, because the draft that was leaked the night before did not have this, but the final executive order did have it, is that it instructs the attorney general to, to draft a law, oddly not a federal law, but to draft like a reference state law to effectively reinterpret CDA 230 in a way that diminishes its power. And that could be problematic. Here's an aside that I probably should have brought up earlier, which is that 230 is not a universal immunity. It is not as universal as people make it out to be. And one thing that it does not cover is federal criminal liability. So if you break a federal law, drug trafficking, human trafficking,

child pornography, child pornography, all of that stuff, the sites are still liable. 230 specifically exempts that. So the Justice Department and the FBI, if they felt that any of these platforms were violating federal law, they have always, always under 230 been able to go after those sites. And that includes third party content. There's a whole bunch of conditions on them. that. So if there is drug dealing, human trafficking, those things going on on those sites, those sites potentially could be criminally liable. So the Attorney General and the Justice Department and the FBI have always had the leeway to make use of the law to go after these sites. And yet, for the last few months, the Attorney General has been attacking 230 and acting as

if it limited his power in some way when it simply does not. But now he can draft a law. And he's sort of already been doing that. What's so amazing about what you just said, though, Mike, the part about the federal part actually immediately reminded me of the encryption debate, which we actually have discussed on this very show, 16 minutes, and listeners can listen to our reframing of that debate. Another place where policy makers on both sides have very conflicted views on. Yeah, and there's already a bill that's in Congress that was put together with the help of the Attorney General, and it sort of ties the 230 debate to the encryption debate. And it's very convoluted. Oh, this is the earn it. The Earned Act.

And what it has the potential to do is to say that if you are offering end-to-end encryption on your service, you no longer get 2.30 protections. It's a little more complicated than that. But his ability to do that in a manner that would remain constitutional is a pretty big question. But, again, it could create a huge nuisance. And part of this is also he's going to establish a working group. And so there will be discussions and roundtables and panels and hearings and subpoenas. and all sorts of things that are going to happen in the meantime that are designed to be an intimidation tactic to try in the phrase that everyone uses is work the refs right it means basically

hey twitter facebook youtube if you don't want us to keep causing trouble for you maybe don't be mean to us you know don't fact check us don't limit our tweets don't limit our content don't put extra notices on it or other limitations on it because the more you do that the more of a pain we're going to be to you. To summarize at a super high level, the FCC has extremely limited jurisdiction over websites specifically. The attorney general does have some ability. We haven't talked about what's not in the executive order,

but this is where there is a little bit of the dust storm is very distracting, which is that Congress could choose to rewrite policy if they wanted, using this as an incitement for that. Yeah, there are people in both the House and Senate who have said that they will introduce legislation based on this and try and do more than the executive order can do. Whether or not that legislation can actually go anywhere, any such legislation would almost certainly be subject immediately to a First Amendment challenge

and would likely fail, but that would be many years into the future. Right. So we forgot one bit of the executive order, which is probably the only legit thing in there seemingly, which is that part of this had the threat of limiting any government dollars of advertising going to these sites. And I, by the way, did a little quick check. And based on federal procurement records, this is according to The Verge, apparently only $200,000 of advertising have been provided to Twitter specifically since 2008, which sounds a little crazy

to me. It can't be getting everything that seems way too low. But even still, it does suggest that the government advertising is actually a very tiny piece of the bottom line revenues of these companies. But I'm curious for your take on that. Yeah. So that is one thing that an executive order. actually can do, right, which is instruct certain federal agencies in terms of how they're spending

their money in some form or another. Oh, by the way, to be clear, when you say their money, we're actually still talking about taxpayer here. Mostly taxpayer money. There are a few exceptions, but mostly taxpayer money is what we're talking about here. And what's funny is the executive order sort of implies that it is telling agencies to stop spending on these websites, but it doesn't actually say that. It says they have to account for what they are spending and they have to submit it to the Office of Management and Budget. And then something may happen in the future based on that. And the implication is that they should not be spending. So there could be a tiny, tiny, tiny, tiny minuscule drop in spending. And what's silly, of course, is that if you look,

I would bet that the various political campaigns of everyone who is cheering this on are still spending much more money themselves as campaigns on the social media platforms in order to No question on all sides. So the one concern from a societal perspective is that the few federal agencies that do advertise on social media actually probably have pretty good reason for that. And the one big example is the Census Bureau. And it's 2020 and we're in the midst of supposedly collecting the census. I forgot about that.

Because every 10 years, we have to do a census. And one of the best ways that the government has found to get out the word and to get people to actually fill out their census forms is through advertising on social media. And therefore, pulling that budget and telling the Census Bureau that they cannot advertise actually could limit the ability of the Census Bureau to collect the data

that they are required under the Constitution to collect. So, Mike, this is a wonderful summary so far of what Section 230, the Communications Decency Act does and doesn't allow of the recent news, what's hype, what's real, and sort of really using that to explain sort of these laws that have allowed our modern internet. I will be linking just in the show notes that people know to a lot of the articles that did good explainers, a lot of your wonderful

pieces in particular, as well as the actual executive order and the analysis of the differences that Eric Goldman, our mutual friend, put up and did. One question I do have for you, this is very much playing out against a broader backdrop of debates around big tech, debates around content moderation. And so one question I have is, given that the recent example did not necessarily remove or necessarily even fully restrict, except maybe in spread and engagement and scale, there's been a lot of complaints about things like shadow banning. There's also a lot of conflation between content and behaviors, like what sites can do versus what they say. And for me, it seems like when it comes to this content moderation debate, you're damned if you

do and you're damned if you don't. I'm curious for your thoughts on, A, where this fits in that longer, broader escape of that debate. And then B, is there a way forward in your mind? So I put a joke on Techard a few months ago, and I keep referring to it over and over again. There's a famous economist Kenneth Arrow. He had this thing called the Arrow Impossibility theorem, which is he looked at all different kinds of voting systems and argued that none of them can accurately reflect the will of the populace. And so I did a play on that, which I called Humbly, the Maznik Impossibility theorem. You are very humble guy.

We go way back. I think it's been quite a number of years I've known you. I don't even remember how long ago that was, but it was way back. It might be like 15, no, not 50, maybe 15, almost like 12 years now. I don't know. I love that you named it after yourself. I want to hear about the Maznik impossibility theorem. It is that it is impossible to do content moderation well.

And there are a variety of reasons for that. One being that any kind of content moderation is going to piss off someone, and that is generally the person whose content was moderated. The second element of it, too, is that so much of this is subject. decision-making. And everybody has a different view on these things, and everyone has a different determination on this. And we ran a sort of conference event a few years ago where we made everyone in the audience have to be content moderators for a number of different case studies, effectively. And we had 100 content moderator experts in the audience, and none of them agreed. On every

case that we did, people had strong disagreements over what should have been done about this particular content. And then on top of that, you just have the law of large numbers. And if you're making decisions on 500 million pieces of content a day and you get at 99.999% correct, you're still going to have a huge number of mistakes, however you define mistakes. You know, there are things that are going to be missed. There are things that are going to be taken down that probably should not have been taken down. That is going to happen. There's no way to avoid that. And in absolute numbers, because the overall set is so large, it's going to appear like these companies are incompetent in how they moderate content. That is just the reality of the process of moderating

content, and nothing is going to fix that. Hiring more human moderates is not going to fix that. Building better AI is not going to fix that. You can improve on it. But one of the nice things about Section 230 and the way it is structured in that there is no liability for the moderation is that it allows for different experimentation to happen. So you have very different approaches, and everybody focuses on Twitter and Facebook and YouTube, but then you have to take into account tons of other sites, including Wikipedia.

Wikipedia is allowed to have all these individuals editing their platform because of 230. Or you look at another site like Reddit, right? Reddit has set up all these different subreddits when each of them have their own moderators that allow them to set up their own rules. That's allowed. That is possible because of, Section 230. And any of these changes could make those kinds of things impossible. It's funny because

in the examples you listed, you made sites that are very often used by students like Wikipedia for research. But also, I just want to make a point on this that it applies to vaccine sites and anti-vaxer sites. It applies to all kinds of sites. And that variety is partly the point here as well. And I think that's really important to underscore. And let me underscore it even further. CDA 230 protects every website online. People say that, oh, it's a gift to big tech and Newspapers don't get this. No, newspapers get it too for their website. Every website gets this. And that means your personal blog. It means when you retweet someone, you get that protection as well. All of these things and all of these other sites and all of these other services and everything that everyone is building. I mean, lots of people listening to this are building different internet services. All of those services are protected by 230. And this matters way beyond just the big three or four companies out there. I'm so glad you brought that up, Mike, because the most and really only alarming line in the executive order to me was this, quote, for purposes of this order, the term online platform means any website or application that allows users to create and share content or engage in social networking or any general search engine. And that is quite literally every site. That is every site. Every site of every size. And it makes me think of the other law. It's not Maznick's Law of Impostens. It is the law of unintended consequences.

And this seems true for every regulation. And I think of GDPR and all these other regulations that all they really did, in fact, was how biger companies, a very group they were trying not to. And then all the smaller players who don't have huge compliance arms and legal officers and many more people they can hire to moderate and process queries and take down requests, get punished, which then further entrenched it. So it's a vicious loop, essentially. And that should be very scary because part of the executive order,

starts out by claiming that the reason they have to do this executive order is because there are limited number of social media sites out there. And yet the definition that they have and the setup of what they're trying to do would effectively limit that even further by making it impossible for new competition to show up and for smaller sites to exist. And the more you put in place these kinds of rules and regulations, the more difficult you make it for there to be any new startups in the space, any new websites, because it becomes a costly method. for any smaller website to comply. Right.

And while I completely agree with you that people alone or technology alone is not the answer, one thing I do want to point out about the way forward part of it is that this conflates the ownership of who decides versus also the size of the company that decides. So for instance, instead of having like a single CEO decide, this is my vision for this big company. Crypto is an oftenly cited case. My partner, Chris Dixon, has written an op-ed and wired about this a couple years ago as a way forward for thinking about the governance of some of these sites and thinking of the crypto

decentralized native way so that it's a community owned and operated service, which is his way of thinking about it. And you and I have talked about crypto many, many times over the course of our friendship in years. And I think at the inaugural Copio Policy Institute, I think you had a whole section on crypto, if I remember. And I'm curious for your thoughts on that as well. Yeah. So last year, I wrote a paper for the Knight First Amendment Center at Columbia University, which is called Protocols Not Platforms. I remember this. I teased you about it. I was like, Mike.

Protocols, not platforms. Yeah, I was like, Hallows, not Horrocks, right? And I myself do not love when people use Harry Potter analogies, but my God, that was so perfect for that. I'm sorry. Yeah, yeah, no, no, I remember that. It's very much Hallows, not Horrox's, which is great. Protocols, not platforms.

Yeah, yeah, yeah. Yes, you know, that paper discusses what the content moderation world looks like in a distributed, decentralized system potentially based on crypto. The paper touches on not just crypto. but just more decentralized, interoperable protocol-based systems, and that changes a number of the content moderation questions. It doesn't make them go away. And I do think that is one mistake that some people make,

which is they think, like, well, if we just set it up on a crypto-based distributed system, then we just wipe our hands of it, and it's everybody's individual decision, and however it's implemented, let that happen. It also doesn't leave room for the variety of governance approaches that are inevitable in that as well, Because for the record, just as you're arguing for a variety of experiments, whether it's a privately owned, public-owned company, centralized, decentralized, whichever, even in the crypto world, there's a variety of governance approaches that can be applied, which is great. And there's been a lot of experiments already playing out on that front when it comes to protocols. And I think that's good. It is that experimentation that we need. And that experimentation is not designed just to find the best result, but to recognize that there are different best results for different communities and different purposes and different services. And there are certain cases where you want a Wikipedia approach. and there are certain cases where you want a Reddit approach,

and there are certain cases where you want a Twitter approach, and whatever other approaches there are as well, and you can have all these different things, and some of them work in some cases, and the only way we're allowed to figure that out is if we have the freedom to make those choices and see what happens. That's a wonderful note to end on.

So in this show, we ask our guests, our experts, to bottom line it for me. And while this has been longer than 16 minutes, it's a special long episode, bottom line it for me, Mike. What's a big takeaway? So the rules of how the Internet works are under attack, this executive order by itself is not going to effectively change anything

directly. It's going to cause a lot of heat and light, but very little actual fire. But what we are seeing, and this goes beyond just this executive order, is that people are really trying to change the way moderation works online. And we've already seen some laws, both in the U.S., and certainly elsewhere outside the U.S., there have been a bunch of laws that are directed at content moderation. And that is going to continue. And I worry very strongly about what that does and whether that locks everyone into a specific type of content moderation and what that means over the long term for freedom of speech on the internet. Thank you so much for joining this segment, Mike. Thank you for having me.