The Best One Yet - 🍦 “Banana Split” — Interview with Ben & Jerry’s Co-Founder Ben Cohen

Episode Date: June 19, 2026

For years, our entrepreneurial spirit animal has been Ben & Jerry… And now we get to sit down with Ben (the Ben) of Ben & Jerry. A guy who got his business start by making up numbers (litera...lly).This hippie launched the biggest ice cream brand in America with his best friend from a dilapidated gas station in Vermont. And then pulled off the wildest acquisition deal in history, selling to Unilever for $326M (aka “The Double Dip”). Now they’re doing $1B in half-baked revenue.Along the way, Ben tells us how they invented the collab (hello, Phish), shares his favorite flavor (you’ve never heard it), and why he turned icy weather into hot cone sales with a financial trick shot using a thermometer.But Ben & Jerry got famous for giving out 1 ingredient every brand avoids: Politics. So today we’re asking Ben the big biz question of our time — Does it pay for a brand to take a stand? Is it a Profit Puppy… or an Ice Cream Headache?Yet Ben’s biggest bite out of business is happening now: “Save Ben & Jerry.” Ben is battling to buy back his beloved brand — and he share with us his playbook to pull it off, including (spoiler), candy?CHAPTERS:Yetis, this interview is truly our best one yet. You’ll hear:Ben & Jerry’s Vermonters-Only IPOHow Ben suffers from a lack of tasting senseWhy the best entrepreneurs make up the numbersHis Favorite FlavorThe Crazy Thermometer IdeaHow they innovated the “Pint” with Pics (and 1 wild photoshoot)Whether founders should get politicalThe Double-Dip greatest acquisition deal in historyHow Ben & Jerry became a “pimple” on Unilever’s buttCo-Founder FriendshipNEWSLETTER:https://tboypod.com/newsletter OUR 2ND SHOW:Want more business storytelling from us? Check our weekly deepdive show, The Best Idea Yet: The untold origin story of the products you're obsessed with. Listen for free to The Best Idea Yet: https://wondery.com/links/the-best-idea-yet/NEW LISTENERSFill out our 2 minute survey: https://qualtricsxm88y5r986q.qualtrics.com/jfe/form/SV_dp1FDYiJgt6lHy6GET ON THE POD: Submit a shoutout or fact: https://tboypod.com/shoutouts SOCIALS:Instagram: https://www.instagram.com/tboypod TikTok: https://www.tiktok.com/@tboypodYouTube: https://www.youtube.com/@tboypod Linkedin (Nick): https://www.linkedin.com/in/nicolas-martell/Linkedin (Jack): https://www.linkedin.com/in/jack-crivici-kramer/Anything else: https://tboypod.com/ About Us: The daily pop-biz news show making today’s top stories your business. Formerly known as Robinhood Snacks, The Best One Yet is hosted by Jack Crivici-Kramer & Nick Martell. Hosted on Acast. See acast.com/privacy for more information.

Transcript
Discussion (0)
Starting point is 00:00:00 It developed a very, very loyal, small loyal following. But the interesting thing about it is that people would say, oh, I love this flavor. They couldn't tell you what flavor it was. I got to pause the pod for a sec, because this almost sounds like a setup to a joke. The Ben and Jerry's co-founder, the CEO of Greenpeace, an ethnobotanist, come up with a flavor of ice cream inspired by a woodstock guy who dresses as a clown molding together a bunch of nuts. Like the way you think, Nick.
Starting point is 00:00:32 The eddies, grab your spoon, loosen your drawstrings, and meet us in the freezer aisle. Because today's guest turned dessert into dissent. That's right. We're interviewing Ben Cohen, the co-founder of Ben and Jerry's. The Ben in Ben and Jerry's. This hippie launched the most successful ice cream brand in history from a dilapidated gas station in Burlington, Vermont. And best of all, he did it all with his best friend from seventh grade. But Ben and Jerry got famous for giving out one ingredient,
Starting point is 00:00:59 that every brand avoids, politics. Politics. It's not a Ben and Jerry's flavor unless it's got two scoops of activist double entendre, Jack. Ice cream, you scream, but nobody screams like this ice cream. In 1984, they went from Main Street to Wall Street
Starting point is 00:01:15 with the most unique IPO of all time. Then in the year 2000, they sold to Unilever for $326 million in the most unique exit of all time. And now they're doing over a billion bucks and half-baked revenue from Burlington to Bushwick to Bangkok, baby. Today, Ben says that the corporate suits are muscling the brand that still has his name on it. They're drowning his fish food, Jack. So Ben is trying to buy back Ben and Jerry's right now, and we will ask him all about it.
Starting point is 00:01:41 We'll also ask whether a brand getting political is profitable or painful. As in an ice cream high or an ice cream headache. But first, we'll get into the Ben and Jerry's origin story that helped inspire us to launch our business. Besties, he's the Duke of Full Fat Dairy, the Sultan of Democratic Socialism. And yet he's also the king of the capitalist cone. If Ben and Jerry's made a flavor about Ben Cohen right now, we already know the name, don't we, Jack? Rum raisin rebel with a coconut cause. Or maybe, depending on how this interview goes, hostile takeover hot fudge. How does that sound?
Starting point is 00:02:11 Besties, Ben Cohen is the co-founder of Ben and Jerry's. And this interview with Ben is absolutely the best one yet. Wow, you guys knocked it out of the park, man. Oh, we're so happy to have you here. Thanks so much, Ben. So, Ben, as I shared with you earlier, Nick and I have already done a lot of the park. a full 45-minute episode on Ben and Jerry's fish food in our other show, the best idea yet. We consider that the most viral ice cream flavor of all time. That's why we went deep on it.
Starting point is 00:02:38 And Ben, a couple days before I was going to do that recording with Nick, I mentioned to my mom that I was doing an episode all about Ben and Jerry's. And I said, Mom, did you know that Ben and Jerry's had an IPO that was only available to Vermont residents? Wild. And she's like, yeah, Jack. Of course I know that. I was like, what do you mean? Ben, she told me that she and my dad, participated in the Vermonters-only IPO of 1984, and the $4,000 investment six-xed over the years. And when they sold that stock, it became the down payment on my house and Brattleboro that I grew up in. That's right. And my parents had never told me that until I was about to do a full podcast episode on Ben and Jerry. We're going to frame that stock certificate. Maybe my first question, Ben, why did you and Jerry decide to limit the IPO to just Vermonters?
Starting point is 00:03:28 Nick and I cover business and finance all the time. We've never heard of an IPO like that. We've never heard of a regional IPO. Well, we were trying to make the community the owners of our business. You know, we were at the stage in a business's life when it needs a cash infusion to grow to the next level. And we felt like the way we want to do it is to sell shares to our neighbors. But the problem was that there was a maximum on a private placement offering of 30 investors, and they had to be so-called qualified.
Starting point is 00:04:05 They had to have a lot of money. And we wanted to sell it to regular old people that didn't have much money. And I went in, you know, it is Vermont. So I drove to Montpelier and went into the office of the commissioner of banking and insurance, who was this great guy. And I told him what we were trying to do. And he said, well, then it's never been done before. But there is this fine print in the law.
Starting point is 00:04:35 And he showed me the book. He brought it out that would allow you to, you and Jerry, to register as stockbrokers and sell shares and Ben and Jerry's to Vermonters. And as long as you don't go over state lines, then the SEC doesn't get involved and you can do it. And, you know, the accountants and the lawyers were all telling us, you're crazy, don't do it. It's never been done.
Starting point is 00:05:03 It's going to work. And we said, screw it. If we can't do it this way, then we don't really want to grow the business. How did the lawyers feel about giving out cookie dough as dividends? Was that ever on the table? You never considered that? Ben, with a typical IPO, there's a roadshow. And the investment bankers go to Fidelity.
Starting point is 00:05:20 They go to Vanguard. They go to BlackRock. and they pitched the stock. How did you guys pitch the stock within the state boundaries of Vermont? We went to the holiday inn in Bennington, and we went to the hotel in Brattleboro, and we went to, you know,
Starting point is 00:05:37 there was a hotel in Middlebury. That's where Jack and I met, actually, was in Middlebury, Vermont. I still think this is wild. People talk about now people buying, you know, houses with Nvidia AI money. Jack's family bought a house with ice cream money,
Starting point is 00:05:51 with a bunch of fish food. Now a quick word from our sponsor. The other thing, Ben, Jack and I've studied so much about you, and we're going to get into all this, but there is an inspiring detail of your life before we get into the business side that you turned your greatest weakness
Starting point is 00:06:09 into a strength as a person because you suffered from anosmia. You have difficulty tasting and smelling certain things, and yet you became the creative force behind the food brand, Ben and Jerry's. So how did your weakness and taste buds translate to strength in ice cream flavor at the beginning of Ben and Jerry's.
Starting point is 00:06:28 It is kind of strange. I mean, you wouldn't think of it. But the way Jerry and I worked it out is that he was the guy making the ice cream, and I was the taster. You know, you can't have the same guy who's making it tasting it. You know, it's a conflict of interest. Oh, yeah. You know, he would come to me with a flavor and give it to me, and I'd say,
Starting point is 00:06:51 Jerry, it's a great flavor, but I can't tell. what flavor it is. So he put more flavoring in and, you know, brought it to me again. And I'd say, yeah, still tastes really good, but I couldn't see what flavor it is. And so he kept on putting in more flavoring. And finally, when we were putting in two or three times as much as the manufacturer recommended, I could vaguely get an idea as to what it was. You know, the other side of it is that, you know, for a guy who doesn't really have
Starting point is 00:07:24 much of a sense of taste or smell. Food is texture. I mean, that's what it is to me. I couldn't tell you what stuff tastes like, but I could tell you what it feels like. And so I have a highly developed sense of mouth feel to make up for my other sense. So that's why the ice cream has all these big, crunchy chunks in it, because that's what I like is the, you know, the contrast between the smooth, creamy ice cream and the big crunchy chunks. Yeah, we've always respected the cookie dough density. Jack and I should point out. But yeah, it's interesting your, what would many consider a physical weakness turned into the
Starting point is 00:08:02 competitive advantage of your business. But there's also one business story that gets often overlooked that Jack and I found to be inspiring for our very own business. And Jack, you want to share this detail? We love this quote. Ben, I don't know if it was you or Jerry, but one of you told Guy Raz and how I built this, maybe 15, 20 years ago, that when you were applying for a bank loan to launch your ice cream business, the bankers, they weren't totally satisfied with the financial forecast that you two were projecting. So to quote, you or Jerry, you guys just made them up and you put better numbers on paper and you got the loan approved. And as you pointed out, that's like basically how business works. A lot of it you just make up as
Starting point is 00:08:39 you go along, right? Well, I mean, this idea of projections, what's going to happen in the future? Well, to be quite frank, I don't know what's going to happen in the future, but they require projections. And, you know, so many of these businesses, you know, they base their projections off what happened last year and it didn't happen the following year. So, yeah, I mean, it's essentially making it up, guesstimates. We did the numbers. The numbers showed that we wouldn't make any ice cream, that we wouldn't make any money. And so we pumped up the numbers. The numbers that we pumped up were right. It's self-fulfilling prophecy. Exactly. You were kind of, you were early manifesters is what you were saying.
Starting point is 00:09:23 That's it. So, Ben, we did a whole episode on our other show about fish food, which is a wonderful story. You had to, you had years of courtship, actually, with the Vermont-based band Fish before they finally agreed to make an ice cream flavor with you. We have a whole episode about that. What flavor besides fish food has the craziest backstory? Oh, the crazy. Well, one thing I want to tell you about fish food is that that was the last, flavor that I was personally involved in. I was the guy who was bringing test batches to the fish corporate offices. But in terms of the backstory, I think wavy gravy is the flavor that had the craziest backstory. Of course, it's named after a pretty crazy guy. You know, he was the guy at Woodstock who got up on the stage and said, what we have in mind is breakfast in bed for 400,000. And, you know, wavy gravy, that's what he's known for is, you know, he calls himself the hippie icon. He just had his 90th birthday.
Starting point is 00:10:25 He was actually a major anti-war activist. And he found that if he dressed up as a clown, the cops didn't beat him as much. So he stuck with that. And when that flavor was being developed, first we had come out. with Cherry Garcia and we decided to come out with another iconic flavor. And that was around the time when they discovered that the rainforest was being destroyed and that was the lungs of the world. I was at a Grateful Dead concert with the head of Greenpeace and this guy who was an ethno-botonist.
Starting point is 00:11:09 This ethnobotanist, Jason Clay, had discovered that the rainforest could be as prophet, if you harvest it sustainably as when it's cut down and turned it to cattle ranches. But, you know, because there's all this stuff that grows there. There's the medicinal herbs, there's dyes, there's fruits, and there's nuts. And what he needed was markets for the stuff that is sustainably harvested in the rainforest. So we decided to make a Brazil nut-based ice cream for wavy gravy, and we made it into a butter. We made it into Brazil nut butter, added it to the ice cream, and it didn't really taste that good. Even your numb taste buds could tell you that. That's where the fudge swirl comes in,
Starting point is 00:11:58 I'm starting to anticipate. So I said to Jason, what else you got in the rainforest? And he said, well, in some of the areas where they've deforested, they've replanted cashew nut trees. So if you buy those, that'll help as well. So we added cashew nut butter to the Brazil nut butter and that's the base. It's a cashew Brazil nut butter base with a chocolate hazelnut
Starting point is 00:12:28 swirl and chopped up hazelnuts in it as well. It developed a very, very loyal, small loyal following. But the interesting thing about it is that people would say, oh, I love this flavor. They couldn't tell you what flavor it was.
Starting point is 00:12:48 I got to pause the pod for a sec, because this almost sounds like a setup to a joke. The Ben and Jerry's co-founder, the CEO of Greenpeace, an ethnobotanist, come up with a flavor of ice cream inspired by a woodstock guy who dresses as a clown molding together a bunch of nuts. I like the way you think, Nick. Oh, well, what a creative process. And that's what we find fascinating. It's these tension points. You're able to pull together things that otherwise don't go to. together. And that tension is what leads to creativity and really a business success. So, Ben, in the background of your video feed right now, we see your iconic cow who's grazing in the dairy fields of
Starting point is 00:13:25 Vermont. But you were actually going to open up initially in Saratoga Springs, New York. You ended up in Vermont almost by accident, which happens to kind of be the worst place to open an ice cream shop, given how cold our winters are. But can you tell us how you ended up in Burlington, Vermont, instead of Saratoga Springs, New York? Yeah, there's kind of another tension there. You know, location, location, location, and you choose the worst location. Well, yeah, when Jerry and I decided that we were going to do an ice cream shop, we wanted to live in a rural college town. And we thought that if it was going to be ice cream, it should be a warm rural college town.
Starting point is 00:14:00 You know, this was before the age of personal computers. So we sat down at a table and Jerry had the guide to American colleges in front of him. And I had the U.S. almanac in front of me. So he would call out the names of college towns, and I would see what the temperature was in those temperatures. And so we combined the list. We came up with the short list of warm rural college towns and discovered that they all already had ice cream shops. So then we ended up in Saratoga Springs. We decided to open in Saratoga Springs.
Starting point is 00:14:41 and while we were preparing to open another ice cream shop called Afternoon Delight opened up and we didn't want to compete with them and I had known about I had been to Burlington quite a bit because I used to work in the Adirondacks across the lake from Burlington and we went there on our days off. And there was virtually no ice cream in Burlington, Vermont. Vermont is the only state in the union that didn't have a Baskin-Robbins. And the only ice cream you could get was either from the UVM dairy bar, way up on the hill, or there was the Seward's bus station,
Starting point is 00:15:32 which was a little sketchy. So, yeah, we opened up in a very cold place. As you were launching, you know, the mayor of Burlington was about to be Bernie Sanders. Was he involved at all in the beginnings of Ben and Jerry's? He was just a mayor then. He was not involved. He won his election for mayor just a little after we opened. And I remember being down in the basement of Memorial Auditorium.
Starting point is 00:16:05 at his victory party scooping ice cream. And it was a wonderful, wonderful time. It was a beautiful time. Well, Jack, we've kind of buried a little bit of the insight, the takeaway at the bottom of the pint here, because what we just described as, you know, reasons not to open up in Burlington because it's too cold. There also was like a really interesting,
Starting point is 00:16:27 beautiful business solution that came out of this, right? Oh, the 10 off per Celsius degree below zero, winter extract, It rolled right off your tongue and exactly what we were thinking about. What is that and what was the insight you got there? This was Jerry's idea that it was January. It was really cold. Nobody was coming in for ice cream. And right across the street from us was this time and temperature sign at the bank,
Starting point is 00:16:56 at the Burlington Savings Bank. So he came up with this idea that we would announce that we would take a penny off the cost of an ice cream cone per Celsius degree below zero. And, you know, it did get pretty cold and people did get a significant discount. I mean, when we opened up, the price of a cone was 52 cents. They hadn't retired the penny yet. So, you know, a penny meant something. So I'm crunching some numbers here.
Starting point is 00:17:26 Zero degrees Fahrenheit is, give or take, negative 16 Celsius. So on a zero degree day, you were selling a free ice. you were selling an ice cream for not 52 cents, but for about 36 cents, did that sound about right? You covering your costs on that? We got the math whiz here. What? Did you do that all on in your head or do you use AI? No, that's not Jack ChpT. That's just Jack right there. So as Nick and I were researching the Ben and Jerry story, a really wild part is what you did with the packaging to really take off. Initially, I think you were selling, you know, gallon-sized
Starting point is 00:17:59 ice cream containers. But you really innovated. with that packaging with, first of all, selling in the size of a pint. I think Ben and Jerry's was one of the first ice cream brands to sell pint-sized containers. It would stop you from handing out too many scoops at the ice cream shop, probably, Ben. I bet you were pretty generous with those samples. Yeah, we did have a big problem with over-scooping. And then also you had this great development where the bottom of the pint would be the same, but the top would be the variability.
Starting point is 00:18:26 That's where you'd get the different colors, the different description of the flavors. Can you tell us a bit about the unlock when you started selling in pints? Well, actually, there were a bunch of ice creams that were being sold in pints at the time. There was Lady Bordons. There was Hagenas. I mean, a lot of the pints were not round. A lot of them were square. So putting it in a pint was not really an innovation. But, you know, the graphic artist we were working with, who was an amazing graphic artist, Lynn Severance, still practicing in Vermont. You know, we told her we were planning on coming out in pints, and she said, you guys got to put your pictures on the top. We need a photo of you two guys on the top of the pint.
Starting point is 00:19:11 And we said, oh, God. And then we decided that, you know, it would be good for the business but bad for our personal lives. And we had, you know, essentially devoted our lives to the business anyhow. So we did it. And there was this photographer in town that Lynn found, Marion Etlanger, who did photos, you know, for Rolling Stone magazine. She was a very famous photographer of rock stars. And so why shouldn't she be a photographer of ice cream stars?
Starting point is 00:19:41 And so we got into her studio and she says, would you like some wine or some pot? I said both. And you took the photo. And then Nick, I just want to. to point this out, there was this wonderful message that Ben and Jerry also put on the side of their pint. It was a message from Ben and Jerry. This carton contains some of the finest ice cream available anywhere. We know because we're the guys who make it. We start with lots of fresh
Starting point is 00:20:15 Vermont cream and the finest flavorings available. We never use any fillers or artificial ingredients of any kind. With our specially modified equipment, we stir less air into the ice cream, creating a denser, richer, creamier product of uncompromisingly high quality. It costs more, and it's worth it. Yeah. Ben, that's how you got your premium brand, I think. That was step number one of Ben and Jerry's being considered a premium ice cream brand. You could price higher with that.
Starting point is 00:20:41 You could price higher with that because YouTube put your name, your face, and your word right there on the pint and said, this is better ice cream. Also being a little buzzed in that photo probably helped too, Jeff. Didn't hurt. Didn't hurt. So, Ben, let's scoop forward just a few years after your founding to 1982. You're starting to have some success, but you almost shut down the business. From our research, you were worried that your success was going to start to eat away at the core values of the company. But you spoke in 1982 to a guy named Maurice, a customer who was buying a bunch of ice cream.
Starting point is 00:21:12 And you were complaining a little bit lamenting to him that, you know what happens to big businesses. They start to become harmful to the environment. They start to, you know, cut corners with their employees. They start cutting costs wherever they can. And it just makes the world not a better place, but a worse place. But then Maurice responded to you and said, Ben, if there's something you don't like about business, why don't you do it differently? Which led to the three-part mission that you and Jerry agreed to. First was the product mission. To make fantastic ice cream. The second was the economic
Starting point is 00:21:43 mission. To make money so that the company can keep growing and making that ice cream. And the third, this is key, was the social mission. To make the world a better place. So, Ben, we saw in an interview with you just a couple weeks ago where you said, giving the company a social mission, that third part, also gave it a soul, a spirit, and a heart. And that is why Ben and Jerry's is a story. Ben and Jerry's so valuable. When it comes to creating that value, what are some specific examples where you've seen this to be true? We're creating that mission and that spirit helped the business. What ended up happening is that because of that social mission, because we were trying to use our business to improve the quality of life for the community as opposed to the normal
Starting point is 00:22:24 business, which is trying to extract as much as it can out of the community, and maximize profits. We were trying to, I mean, that was the deal talking to Maurice. It was the question of, is it possible that business is actually a neutral tool like a hammer? And you can use it to destroy things or you can use it to build things. So we started using it to build things. We started using it to support the community. You know, in the early days when we were just a little homemade ice cream parlor, we were producing these free community festivals, you know, that had still walking contests.
Starting point is 00:23:08 And we had a frog jumping contest. Jerry's wife went out and caught all the frogs. You know, and as the business got larger, we started taking stands and positions on important issues. A full-page letter in the New York Times calling on the president in Congress not to go to war in Iraq. That was the first Iraq war. Mostly people are buying products from businesses in spite of what the business stands for. And at Ben and Jerry's, you know, because we stood up for things like racial justice, you know, one of the proudest moments of my life was after Jerry and I were no longer actively involved in the company, and after the tragedy of the murder of George Floyd,
Starting point is 00:24:03 the company came out with this incredibly powerful statement that we must dismantle white supremacy. And I had no idea that was happening. I had no idea that was going to happen. I saw it at the same time everybody else did. I was just so proud that it signified that Jerry and I were successful at what we were trying to do, which was to imbue the values in the company. We didn't want it to be just dependent on Jerry and myself. So, you know, the company takes these stands, some of which are, well, a lot of them are controversial.
Starting point is 00:24:43 Not everybody agrees with them. You know, I've always said, you know, there's no sense taking a stance. if somebody already agrees with what if you're standing for. And what ends up happening is that you form this relationship with your customers that's based on shared values. And that's really the deepest, strongest relationship that you can form with anybody. I mean, can an inanimate object like a business have a heart, a soul, and spirit? I think that Injuries does.
Starting point is 00:25:18 and it was because of the social mission. It's taking stands on stuff based on justice, a belief in justice. Now a quick word from our sponsor. We're great to the present day and this how you're navigating all this right now and trying to get Ben and Jerry's back. You know, Jack and I have a bigger question here,
Starting point is 00:25:44 which is about businesses speaking out on politics and social issues. Like, we have a lot of online. entrepreneurs listening right now, some of whom agree with you, some of whom don't. It's almost besides the point. The bigger question here is whether or not they should be leaning into politics or leaning out, whether they should share their founder's thoughts on a topic or not. It's a big question that a lot of ambitious millennials in the workplace, but also the Yetis and besties of our audience who are starting companies want to know more about. So, Ben, what advice
Starting point is 00:26:15 would you give to people who are feeling torn about whether, you know, not as much on a private capacity. I think people understand whether they should speak up or not about the issues they're passionate about. But on like a work capacity, what do you think about free speech and political outspokenness when it comes to the brand that you're leading or the company that you're working at? Should an entrepreneur, should an employee take a side on something publicly? I think so. I think businesses are members of the community and they need to be responsible. members of the community, responsible to the community, responsible for values other than maximizing their short-term profits and whatever fallout falls out.
Starting point is 00:27:05 The reality is that business is incredibly political. Business controls our elections through campaign contributions. Business controls our legislation through lobbying. They control our media through ownership. They control the lives of everyday lives as employees and customers. So the norm is for businesses to take their stands covertly. They don't want people to know that they are the people that are funding these politicians to do their bidding. They don't want people to know that weapons manufacturers have two lobbyists for every kind.
Starting point is 00:27:50 I mean, the place is crawling with lobbyists that are paid for by business, that are trying to influence the laws of our country in their own favor. So if you say, well, business shouldn't be taking political stands. I mean, they're taking political stands every day of the year. But the difference is they're covert about it. They don't want to be open. They want to hide it. and because they're taking all those stands just only in their narrow self-interest. So Ben & Jerry's takes their stands overtly in the interest of the community in general. And, you know, I think there's also this issue of being tared and feathered with the same brush. You know, the spokespeople for business is the Chamber of Commerce, the National Association of Manufacturers,
Starting point is 00:28:44 all these business packs, whatever. And if you don't stand up and say, no, I don't agree with that stuff, as you said before, I think, he who is silent consents, you know, if you don't make your views known, then you're just accepting what's going on. And what do you think then, Ben, though, of the customer challenge?
Starting point is 00:29:08 Like, if you're a brand that does get political and speaks out openly like you're saying, what do you say to your fans who love your product, but may be upset or offended by a side that you're taking on something and have to live with that challenge. Well, you just say, this is honest. This is what I believe in. They're based on a set of values.
Starting point is 00:29:30 And for a lot of people, I mean, most people are buying products from companies in spite of the values. They just don't realize. You know, customers certainly have a choice. I mean, a lot of times, you know, people don't really care that much. Have you ever encountered a customer that says, man, I freaking love white supremacy, but I also love half-paked and I don't know what to do. You know, the interesting thing is that customers that love white supremacy, they usually don't come up to me.
Starting point is 00:30:06 Well, Ben, maybe to back up a little bit, to understand the current predicament that the brand you built finds itself in, Because Jack and I were talking about this. This is the crux of the interview question. And what leads us to this wild moment for you today, which is like, is it more profitable for a brand to be partisan or to stay out? And Jack and I were discussing this for our own business, too. And we were talking about how, you know, it may be industry dependent to some degree,
Starting point is 00:30:31 like in ice cream. There is no gelato that has a political opinion out there, right? Like, you guys have a political opinion, and that is a differentiator. It stands out. It's a competitive advantage. We're in the media industry. And so for our podcast, if we were focused on our political opinions, we'd kind of be like every other show out there.
Starting point is 00:30:50 And maybe more of the differentiator for us is actually focusing on entertainment and the business insights and not getting into the commoditized. What's your thought on this controversial issue? So is there an angle here where it also is industry dependent if you're trying to make this decision? Well, I've never really thought about that. But I personally don't think it is industry dependent. I mean, I know, you know, I've talked to a bunch of musicians who say, you know, I don't want to take a stand on that issue because it might offend some of my fans. Take a look at Bruce Springsteen.
Starting point is 00:31:27 I mean, he's like the only guy in the country who's standing up to Trump. And as near as I can tell, his shows are pretty sold out. Jack, on that note, I think he could sprinkle on some context to take us to the business beef. So, Ben, to understand the current predicament that your brand finds itself in, which we're about to get to, you need to start with the acquisition that happened in the year 2000. You and Jerry sold Ben and Jerry's to Unilever for $326 million. I guess, you know, the quick and short question is, why did you sell? We did not sell. The business got sold.
Starting point is 00:32:03 It was a publicly held corporation. It was listed on NASDAQ. When it went public nationally, you know, we were aware. aware that there could be situations where, you know, that were forced to sell it. And, you know, so you contact your lawyers and you ask them to put in some poison pills, as they call it. And so we had this structure that was called super shares. You know, the insiders got 10 votes for every share that they held versus everybody else
Starting point is 00:32:38 just had one vote per share. and that essentially kept control of the company amongst this group of original investors who were bought into the mission. But then what happened was that we hired the wrong CEO, and he saw a way for himself to make a bunch of money by selling the business. He made some overtures to Unilever. They ended up putting in an offer for the business. you have to make that public if you're a publicly held company.
Starting point is 00:33:12 And then what happens is that the business is considered to be, as they say, in play. And so other entities can make offers for the business and other entities did. And, you know, Unilever really wanted it because their arch competitor in the global ice cream business was Nestle. and Nestle had just bought Hagenas. Unilever needed a super premium ice cream to compete, and Jerry and I didn't want to sell. So we were very resistant. Unilever started to understand that the reason we didn't want to sell
Starting point is 00:33:56 was because we wanted to maintain the social mission, and we didn't believe that if the company was sold to a company that didn't share that mission, that it would survive. And so we're negotiating and, you know, we're trying to write the social mission into an acquisition agreement. And we kind of realized that the social mission needs to evolve as the times evolve, as what's going on in the country and society changes. And so the way we found to deal with it was to establish this independent board of directors for Ben and Jerry's that has legal authority over the social mission of the company, also over the quality of the ice cream.
Starting point is 00:34:45 And that's how the company was run. And I felt like at the time, I mean, this was kind of the worst time in my life. You know, I was severely depressed for, I don't know, at least a year. And, you know, I felt like it was all over that, you know, yeah, we negotiated this thing. Yeah, it's on paper, but, you know, it's probably not going to happen. And incredibly enough, Unilever did abide by their word and by this written legal document, and the social mission thrived. I mean, this is, that is wild.
Starting point is 00:35:22 You pulled off something that Jack and I think was unprecedented in the history of capitalism. Jack and I call this the double dip, by the way, Ben. Thank you. Right? Because, like, most founders have to choose between being rich or being king. They give up control to get. rich or they give up money to keep controlling. You kind of got both. You sold the company for a huge payout, but the company that bought Ben and Jerry's did not acquire control of Ben and Jerry's.
Starting point is 00:35:48 We've never seen anything like it before. So an independent board becomes the decision maker of Ben and Jerry's, even though somebody else, Unilever, owns Ben and Jerry's. Totally unprecedented. And the lawyers must have told you as much. Totally unprecedented. And, you know, the people People from Unilever who negotiated the thing, you know, they eventually left the company. You know, they moved on and, you know, whoever replaced them, I mean, lots of them have never read the agreement. And they're trying to run it like they run all their other brands. And, you know, that's creating some problems. And, you know, eventually there was, you know, some kind of legal settlement where they were required in writing to make sure that every one of their exact.
Starting point is 00:36:35 read the acquisition agreement. And I mean, these executives there at Unilever are saying, whoever came up with this was crazy. I mean, this is horrible. This is the worst thing we've ever seen in our lives. Was it to the detail, Ben, where it was like, they would say like, hey, we got to go with these cheap cash shoes. And you guys could say, no, no, no, no, no.
Starting point is 00:36:57 We're going to do fair trade cash shoes from Brazil. They cost three times as much, but we're doing it. But amazingly enough, through all that, it still amazes me every time I say it. Ben and Jerry's has become the biggest selling ice cream in the country. It's the number one ice cream by sales in the U.S. And for a while, the relationship worked, right? Like Paul Pullman, when I was at business school, I studied him. He was a sustainability guy, right? Within big corporations, you guys influenced Unilever too. I, you know, I guess so. You know, some people said, you know, like to kind of cheer me up when I was so down that it got sold,
Starting point is 00:37:35 said, well, maybe you'll influence Unilever. And I said, yeah, right. We know, we're a pimple on Unilever's butt. But I think it did have an effect. So this unusual relationship worked for a while. He lived under the same roof and everyone was happy because Ben and Jerry's became the top-selling brand in the United States. But this all came to a head in 2024 and 2025. Yeah, today we're facing the big business beef. What is it, Jack? allegedly suppresses Ben and Jerry's brand from speaking out on the issues that it's always spoken out on. Unilever fires the Ben and Jerry's CEO, allegedly because of political speech taken by the brand. And your co-founder, Jerry, quits Ben and Jerry sadly last year. Your best friend says he can in
Starting point is 00:38:22 good conscience remain an employee now that the brand is no longer having independence. So you're now fighting like hell, as you've put it, to free Ben and Jerry's. So essentially, Unilever, well, now Magnum, because Unilever spun off the ice cream division into a separate company, has suppressed the free speech rights that you fought for when you sold Ben and Jerry's to Unilever. Now, on the other hand, Unilever is thinking the world has changed. Politics are more divisive than ever, and the cultural conversation has moved on, and they're seeing a business risk here. That's their kind of case. The business risk they're seeing is that Ben and Jerry's outspoken activism is putting the rest of this gigantic corporation at risk. So, Ben, what would you say,
Starting point is 00:39:02 Is that a fair characterization of the situation and where we are right now? I think that Magnum is mostly concerned that actions that Ben and Jerry's takes, political stands that it takes, will harm the whole Magnum business. They own about 100 brands all over the world. So you would argue, Ben, that, first of all, the contract that was agreed to in the year 2000 is being violated, right? Is there court action being taken on that side of things? Yes, there is. The independent board has sued Unilever, and, you know, Unilever tried to dismiss it.
Starting point is 00:39:42 Unilever tried to say, well, the independent board doesn't have any standing to sue Unilever, that the only one who can sue Unilever is Unilever. That didn't hold up. The judge threw that out and the case is proceeding. But on the other hand, Ben, you would also argue that not letting Ben and Jerry's speak up like it always has, is going to begin to erode the brands that people love and start to hurt the business, right? Yeah, I think that's exactly right. The very values-led business structure that enabled Ben and Jerry's to become what it is today, so profitable and sell so much
Starting point is 00:40:20 ice cream, is exactly the thing that Magnum is eroding, is trying to kill. So let's talk now about the hashtag that you launched last year, free Ben & Jerry's. Yeah. Your plan is to free Ben and Jerry's for Magnum. It's a new corporate owner. Yeah. And you flew to Amsterdam to petition the board to come on, guys, let me buy this back. I love this brand. I think I can do a better job than you guys can. And let's be honest, it's become a headache for you, right? Let me take this off your hands. I'll compensate you for it. Ben, you know, forget the SpaceX IPO. Jack and I think this could be the most exciting M&A deal of the year right here.
Starting point is 00:41:03 Can you walk us through the specific plan? Have you made an offer to Magnum? What is that offer look like? So about two years ago, Magnum Unilever announced that they're going to spin off their entire ice cream business. And at first they were looking to sell it to PE or other conglomerates. And at that time, Jerry and I went to them and we said, hey, as long as you're getting rid of the whole business, why don't you just split off Ben and Jerry's
Starting point is 00:41:31 so that we can get it sold to some socially conscious investors and resolve this problem? And Unilever refused to do that. But we were very public about calling for socially conscious investors to come and invest in Ben and Jerry's, and some of them showed up. And some of them made an offer or attempted to make an offer
Starting point is 00:41:55 to Unilever, but they refuse to engage. You know, you can't really come up with an actual price that you're offering unless you see the books, unless you see the numbers. So Unilever refused to let them see it.
Starting point is 00:42:12 And so they could only say, yeah, we're interested, but they couldn't make an actual offer. So now some of those investors are still around. They're still interested. in buying the company when Magnum finally sees the light and agrees to sell it. Let's put the numbers aside for a second, Ben.
Starting point is 00:42:37 Can you share us more about what Ben-injeri's 2.0 would look like if you owned it? How would it be different? How would it be similar? Well, I think it would be a lot like Ben and Jerry's 1.0. It would have the same values. it would be, you know, right now, it would be speaking out against the policies of the Trump administration. What's going on now in the country is the biggest attack on the values of Ben and Jerry since the company was founded. And Magnum has prevented the company from speaking out on those issues, has prevented the company from speaking out in support of,
Starting point is 00:43:24 the values that the company is based on. So, you know, and I also think that, you know, Ben and Jerry's 2.0, as you call it, that would be the proper term. I agree with that. Maybe we would get involved in, maybe we'd get into other products besides ice cream. Then on that note, you know, I guess this brings up the other question, which is, remember that episode of Curb Your Enthusiasm where Larry David starts a spite store? It's a spite coffee shop.
Starting point is 00:43:54 L'A Larry's, which is right next to Moka-Jose. Yeah. Its whole purpose is just to steal business from his enemy. Why not start again? Why not start a new business? You mean, if Magnum refuses to sell? Yeah. You could just start...
Starting point is 00:44:07 Start something fresh. Start Jerry and Ben. And compete head-on. This is kind of like Taylor Swift launching Taylor's version of all their songs. Yeah, and with your new company, you could launch protein-infused, adaptogen, enhanced, smoothie ice cream powder. You know, like, do stuff they would never want to do. You know, it's interesting.
Starting point is 00:44:23 I mean, people have suggested that, and I've said, you know, look, when we started Ben and Jerry's, Jerry and I were 26, and we had a whole lot of energy. And, you know, as a percentage of energy available, I'm working as hard as I was back when I was 26. And, you know, as I've gone through this now for close to a year in the fall, it'll be a year that the free Ben and Jerry's campaign has been going on. Yeah, this has been a 24-7 thing for me. This has taken over my life. And I guess if I realized at the time that I started that, that, well, I could start another ice cream business instead. Maybe I would have done it because, I mean, I just didn't, I didn't realize.
Starting point is 00:45:12 You know, Jerry says sometimes I don't really think ahead that far. And I didn't realize, you know, how much energy and effort. and freeing Ben and Jerry's was going to take. I mean, it doesn't help. It's become the biggest selling ice cream. Ben, that's what great entrepreneurs do, though. Also, it kind of goes back to your founding story. If you'd known what it would be like
Starting point is 00:45:35 and the pain and the challenges along what, you never would have started it in the first place. It's true. So, Ben, you just referenced Jerry. It sounds like he knows you better than anybody. You started a business with your best friend, something everyone warns you not to do because, you know, friendship can get in the way of business.
Starting point is 00:45:50 Nick and I did the same thing. Nick was my freshman year college roommate. After freshman year, we sublet a place from UVM kids right on College Street in Burlington. When I studied abroad in Berlin, Nick visited me. When Nick transferred to Brown, I still visited him on the Brown campus. Why do you think launching a business with your best friend was the right move? Why was it such a great move? Well, because Jerry is Jerry. You know, I mean, we have very, very similar values. We have very, very similar outlooks on life. We were both fat as kids. And we had a couple of rules when we started our business. One was that if we have a disagreement, all that needs to happen is that one person needs to say, I feel really strongly about this. And then the other guy says, okay, you get your way. And the other thing was that we each had a veto power. And I don't think we ever used it. That's amazing. Yeah, I mean, the biggest argument we had was about the size of the chunks. Did you go bigger? We hope you aired on bigger.
Starting point is 00:46:58 Right. I was the guy who wanted them really big. Jerry, you know, Jerry was the guy making the ice cream, and it's hard to make ice cream with really big chunks. And he also felt like, you know, if the chunks are bigger, there weren't going to be as many of them. And sometimes people would get a spoonful of ice cream that didn't have a chunk at all, and they'd be pissed off. It's frustrating. It's frustrating. They would be okay with it as long as the next spoon full had a really big one.
Starting point is 00:47:27 As we're getting to the end here, really to kind of crystallize a core point and the core crux in question, a lot of our listeners are curious about, you know, Jack and I have noticed some companies put pros before co-s. They put profits before customers. Well, you put customers before profits. You've done the opposite of what most companies would do. So we're curious if that's more profitable in the long term. Or as Jack and I were saying to put it, does this? Does this create an ice cream Sunday effect or an ice cream headache? I think profits is what you get when you've done a good job of meeting your customer's needs.
Starting point is 00:47:59 I think businesses that are profit-perced are, I think a lot of them fail. It needs to be about satisfying a need. The need is not for your business to make a lot of money. The need is to solve somebody's problem. Well, Ben, thank you so much for your time. It's an inspiring story. But before we go, we'd love to eat you with some rapid fire questions. If you get two more minutes, we got a few rapid fires for you.
Starting point is 00:48:25 Hit me, baby. Here we go. Ben, what is the best Ben and Jerry's flavor? Chubby hubby-hubby. What is the best ice cream that Ben and Jerry's does not sell? Jamoka Ammon Fudge. What is the best brand in America that isn't Ben and Jerry's? Toscanini.
Starting point is 00:48:42 What's the best business book you've ever read? Net Positive by Paul Pullman. best business leader who you admire. Geez, would I have to say Paul Paulman again? We'll take it. What's the best restaurant in Vermont? You know, I was just at fancies the other night for the first time in the old North End. It is incredible.
Starting point is 00:49:04 And then there's poco. I just heard about fancies this weekend. Yeah. And Ben, if you, Ben Cohen, co-founder Ben and Jerry's, were a stock, what would be your three or four-letter stock ticker symbol? If you were a publicly traded stock, what? are the three letters that you would list on the stock exchange for? When you take Ben and Jerry's 2.0 public one day.
Starting point is 00:49:23 Eat. Oh, that's good. I was going to say L-I-C-K-L-C-K, but we... I was going to say L-I-C-K, too, but that's four. And finally, like we end every episode, Jack and I always whip up a takeaway on the pop-biz story. So, Jack, you've got the honors. So, Ben, what is the takeaway on Ben and Jerry's and the company's brand?
Starting point is 00:49:40 Save Ben and Jerry's. Go to free Ben and jerrys.com. and you'll have great ice cream with best values forever. But, Ben, there's one question I'm still dying to ask that we didn't totally answer, which was you tease that there would be other things beyond ice cream you would launch. What would be maybe one of those things that's in your head? Well, you know, I think there's, I think there's some, I think you could do something with some candy bars.
Starting point is 00:50:07 I think there's a void in the marketplace. And when I grew up, candy bars were in nickel. Now you can make some real money on candy bar. Yeah, you can. And Jack, I think because your mom's the OG shareholder, I think she may deserve a couple of candy bars, you know, just as a nice little gift. Yeah, Ben, can I get your verbal commitment
Starting point is 00:50:29 that when you're prototyping that candy bar, I can have one of the samples to taste? You got it. Ben Cohen. Fantastic to have you with us. Thank you so much for your time. Appreciate you guys. Thank you.

There aren't comments yet for this episode. Click on any sentence in the transcript to leave a comment.