The Chaser Report - Extra - C**tstomer Service

Episode Date: November 4, 2020

Nina brings the gang news from around the world, including a rather offensive blunder from a customer service team, and the arrival of the long awaited Borat 2. Plus, Rebecca De Unamuno brings you the latest news you can't trust.See omnystudio.com/listener for privacy information. Hosted on Acast. See acast.com/privacy for more information.

The Chaser Report, Global World International News Headlines Update with Rebecca Dayunamuno. Glue manufacturers across Melbourne have been busy hiring extra staff in preparation for what many are predicting to be the biggest day of the year for glue producers across the country. Besieged Australia Post-CEO Christine Holgate has stood down from her role after a scandal in which she did the same kind of dodgy stuff that most executives do without anyone saying anything. Stating that she was resigning effective immediately, Holgate

handed in her resignation letter, which should arrive sometime between 8am and 8pm in the second week of December. Voters across America are heading to the polls later today in an election that will decide which ageing white man will pretend to lead the country for the next four years. As the race

tightens, Republicans fear Democrats could dig up Trump's old tweets that cast him in a bad light. Strategists say that if any of Trump's old tweets resurface from Monday, Tuesday, Wednesday or Thursday, or Friday or Saturday or Sunday, then it could lead voters to think that Trump is deeply problematic. That's the latest Chaser News. Check out chaser.com.com.com for more updates. Now it's time for Charles, Dom and Nina.

Thanks, Beck. Now it's time for... International Global News World Roundup. So Dom and Charles Borat 2 was really. released this week. Have you guys seen it? Yeah, most of it. It's great. Yeah. Surprisingly great, given how dated the character is. Yeah, it's pretty amazing. But in the spirit of Sasha Baron Cohen's iconic character, the real-life country of Kazakhstan has fully lead in to Borat and is making its new tourism slogan, Vernaz. Vernaz. Vernaz. That's the actual slogan now. That is a much better way to deal with it than their last way,

which is to complain and sue Sasha Baron Cohen. Really? That was so upset. Apparently Kazakhstan is nothing like. He was thinking of Uzbekistan, not Kazakhstan. Kazakistan's like modern, nice and liberal democracy. What are you saying about Uzbekistan, Dom? So it's not great. It's very bad. Very bad.

Don't go Uzbekistan. Why is this any better or worse? Like, this is racial stereotyping. No, so they don't do the accent. I just did the accent because, you know. Because many days is. Barat. Burat does the accent.

But the ad shows, but the ad's actually quite good. I've watched it, the ad shows picturesque views of the country, such as their beautiful markets, sweeping mountains, cityscape, and even their national costumes, along with white people who are clearly tourists, looking at the scenery, and then they say, very nice in like an American accent. And it was written by an American guy called Dennis,

who now studies in Kazakhstan and lives there and does walking tours. Right. So it's not actually sort of doing a Chris Lilly style. No, it's, it's. like a comment trying to get American tourists in to Kazakhstan. But I mean, is this the right time to be advertising travel? That's my question. I mean, yes, very nice place to go. In the event you can go anywhere which you can't. No, I think, Nanny, you misunderstand what advertising's all about. Okay. Which is that advertising is all about being able to blame something else for

the advertising not working. I actually did advertising for a few years and that's the most crucial thing. So this is the perfect campaign because the people who do the campaign, Is this why you're constantly advertising on this podcast? With that degree, it's not that nice. You're just paying off your hex debt with this podcast. No, but I'm just saying that, you know, like, they can now put, they can run a whole campaign, they get paid for it, and then it doesn't have to work.

And then they can go, oh, well, sorry, no one's allowed to go to the country anyway. It's the perfect advertising campaign. I wish I had that as my client. I mean, I must say, I was surprised. surprised that the new Borat movie is like a fresh and original take and really, really funny and original. But imagine the Kazakhs also having a fresh take on. Like two fresh takes on Borat in a week?

Very nice. But what other slogans do you think they could have taken from Borat? Because there's plenty. Not that much of a shithole. Oh, no. From Borat. Sorry, not Donald Trump. In his first movie, didn't he have the sexy times?

Sexy times. Yeah, also the second movie. And six sales. Six sales. Oh, yeah. So that's what it should be. I think it should have been. What about the other iconic one, which was my wife.

Kazakhstan Wawa Wewa. Exactly. They could have taken all those things. Maybe when the coronavirus is over, they'll start implementing those phrases. Now to Byron Bay, where influencer Ruby Tuesday Matthews caused a flight to be delayed because she was off eating oysters. The jet star flight she was on was being held back because they were waiting for an engineer. And during the time when all the passengers,

were still on the plane, Ruby left and went to the bar where she Instagrammed herself eating a plate full of oysters. Wow. Yeah, and when she got back on the plane, she was heckled by all the disgruntled passengers, many of whom had seen her Instagram post

which said, plane delayed, fuck my life, and had a picture of the oysters. Except that isn't the joke. Like, aren't they the losers because they follow her? But you know, quite possibly, yes. I think like she sucks.

Yes. But even more, the people are actually like, oh, oh, that was Ruby Tuesday, Matthews. let's check her Instagram while we're waiting. But imagine you're on a plane. Everyone's like cooped up and they're like shitty seating and then like some thin model walks off the plane and Instagrams herself eating a plate full of oysters

saying fuck my life. Wouldn't that make you angry? Yes, it would. I mean, you're on Jetstar, so you probably have to pay the amount of the same amount of money as it costs for her to get oysters, just get a tiny little snack. Did they have to pay extra for their plane

to be delayed by an Instagram influencer? Possibly, knowing Jetstar. I mean like they apparently when she got back on the flight they all heckled her and they said it's a good day to be beautiful and they just they yelled at her. Oh really? Yeah they had a real big God her. I mean like I'm a comedian so obviously I'm against heckling but I mean what do you think are you allowed to heckle influencers who delay your flight because they're eating oysters? I think you have to I think it's actually mandatory to heckle them. You can't stay silent but surely you should do it on Instagram. Yes that's true. It should be like because they

won't really respond in real life because they don't really know about real life. It doesn't count. Like if she's talking to her in real life, she wouldn't have mind that. Saying it under the post where other people could see it. Oh, that would have been. Oh, no. It was actually more impactful in real life because she's used to dealing on the internet. And in real life, she didn't know how to respond.

She actually, like, publish a video of herself crying and complaining to Jetstar. So she turned it around. So she looked like a good person again. And did you get lots of good views out of the apology videos? No. Bolligie videos are very good. Everyone still hates her. But I was thinking about the snack because always.

It's like, it's quite a decadent snack. Like, what snack is it acceptable to delay a plane for? Well, I think you've got to, you got to look. Like, if she, if she Snapchatted a bunch of wheat bicks and was like, oh, fuck my life. I mean, oh, I see. If she ducked out to get, I don't know, what a bounty bar? Like, what's the, what, it's something lower class.

Is that what you're aiming for? Well, I think it's like, it's like, kind of bragging being like, fuck my, fuck my life. My life's so shit, I'm eating oysters. I mean, that's generally considered a good thing to do, isn't it? It's quite a deli. Potato potato, potato scholars. It's also, isn't it an aphrodisiac? Why would you eat that when you get on a plane?

Because she wanted to fuck her life. Yeah. Anyway, now to Britain where a woman was called the C word by a retail customer service team after making a complaint. To be honest, I thought it wasn't super strange. Like I was like, oh, obviously like a customer service team rep just like went off at her. But actually, it was an automated message that called her a cunt.

So basically the automated message said, hi, cunt. Thanks for your message. We'll get back to you as soon as we can. And in the meantime, you might find your answer on a help center on the website. That is great. I'm going to use that on the chaser shop. Yeah, I think you should because it's got you quite funny. But the woman, her name's Yvonne.

She said, I had to do a double take because the messages said, hi, cunt. I said, did you seriously just call a customer a cunt? Usually I would think it was funny. Once is a mistake, but three times. So the problem was that she wasn't Australian. If she was Australian, she would have been like, yes, yes. I am a bit of one of those. It was a term of familiarity.

I think she actually, she didn't mind the first one. That's the feeling that I got. But basically she contacted the company to be like, hey, just so you know, your customer or service rep just called me a cunt. And they said, they like kind of claimed they were hack. And she said apparently that they had changed her WhatsApp name as a joke to cunt. And so when it sent her an automated message, it said, hi, cunt. So then they sent her a message that was like, hey, Yvonne, we've sorted it all out.

you won't get called a cunt anymore. The next message she received said, hi cunt, thanks for your message. We'll get back to you as soon as we can. In the meantime, you might find your answer on a help center on the website. And then she complained again. She was like, look, guys,

like I understand twice that's good on you, but she basically, what she wanted to do was buy these jeans. That's quite funny. So it wasn't that even she was complaining. She's like, what I just want to buy your product. Yeah. And can you stop calling me?

car exactly that's my second party my mate party is shopping with you well yeah because she she wanted to buy three pairs of jeans for 15 pounds which is like three for 30 dollars yeah good deal and she purchased them and then they said we're not honoring this fee because it was a mistake on our website and they didn't refund her think we don't have you their cunts were in this scenario so then they were like hey just so you know like we're really sorry for calling you a cunt twice and then she messaged him again saying can i get the refund and they sent her a message that said hi cunt Thanks for your message. We'll get back to you as soon as we can.

And basically, after that, she went to the Daily Mail. So she went to find other cunts. Well, that's what I think is kind of like, you know, you fight fire with fire. You fight cunt with cunt with cunt. And after she went to the press, she got the jeans. I really hope we were allowed to say cunt in this podcast. It's going to be a lot of beeping.

But I mean, what would you do if you're called a C-word by a customer service team? I don't know. I think I'd probably say fair point, don't you. Anyway, thanks for listening to the Chaser Report podcast. My name's Inirama. This is my very, very last show, unless the boys let me back on the airwaves. What was your name again? Sorry, he's this.

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