The Chris Voss Show - The Chris Voss Show Podcast – 9 Simple Solutions to Achieve Health Equity: A Guide for Healthcare Professionals and Patients by Mauvareen Beverley

Episode Date: July 2, 2026

9 Simple Solutions to Achieve Health Equity: A Guide for Healthcare Professionals and Patients by Mauvareen Beverley https://www.amazon.com/dp/B0D73NNN2V Drbeverley.com Nine Simple Solutions to ...Achieve Health Equity: A Guide for Healthcare Professionals and Patients by Dr. Beverley presents actionable strategies to transform health disparity into health equity. Drawing from her extensive interactions with over 1,000 diverse patients, Dr. Beverley introduces innovative approaches, like “The Bridge Team,” to enhance outcomes for vulnerable populations. Dr. Beverley offers a clear roadmap supported by real-life stories, addressing the critical gap between patient perception and reality. She emphasizes simple, empathetic solutions to prevent complex health issues, stressing the importance of recognizing patients as multifaceted individuals with roles beyond their medical conditions. This essential guide advocates for cultural competence across all patient demographics, highlighting the often-overlooked needs of the English-speaking Black population who are not included in the need for cultural competence. Dr. Beverley also provides historical insights into the health crises faced by Black communities, underscoring the need for equitable, compassionate care inclusive of individuals with Sickle Cell Disease. Echoing Hippocrates, Dr. Beverley reminds us: “It is more important to know the person who has the disease than the disease who has the person.” This book is a vital resource for healthcare professionals and patients committed to achieving health equity and improving health outcomes. About the author Mauvareen Beverley, M.D. is the President of Mauvareen Beverley, M.D., PLLC, Patient Engagement and Cultural Competence Specialist. She is an executive-level physician and a fellow of the New York Academy of Medicine (NYAM) with over twenty years of experience advocating for improving patient engagement and cultural competence for all populations, especially African American communities. As Assistant Vice President, Physician Advisor for NYC Health + Hospitals, she sponsored the first Conference on Improving the Health of the Elderly Black Population. Under her leadership as Deputy Executive Director of Kings County Hospital, she led her team to implement innovative strategies for improved equitable health outcomes and decreased Congestive Heart Failure readmission from 30 percent to 18.7 percent in less than two years. Dr. Beverley is a national thought leader and expert in patient engagement and health equity. She has lectured extensively on health disparities, patient engagement and valuing the human experience.

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Starting point is 00:01:31 one story at a time. Today, amazing lady on the show, we're going to be talking about her book and her insights and her experience, et cetera, et cetera. Dr. Maverine Beverly joins us on the show for her book called Nine Simple Solutions to Achieve Health Equity, a guide for healthcare professionals and patients. We'll get into it with her. She is an executive-level physician with 20 years' experience advocating for improving the patient engagement and cultural competence for all.
Starting point is 00:02:01 populations. As AVP physician advisor for New York City Health Hospitals, she developed the first care management program at NYCH Plus H Queens Hospital with a focus on patients with SCD and developed the first sickle cell support group. She sponsored the first conference on improving the health of elderly black population. As deputy executive director of Kings County Hospital, her team decreased of heart failure readmission from 30% to 18 in less than two years. Welcome to the show. How are you, Dr. Beverly? I am great. I am so honored to be invited to be on your show, Chris. Thank you. We're honored to have you.
Starting point is 00:02:46 It's a privilege. And it's a privilege to have you as well. We definitely love our authors. So give us dot-coms. Where can people find you on the interwebs? On LinkedIn is where I'm mostly on LinkedIn. Okay. But that's 9% of the time that's where. I am. Okay. Now and then on Facebook. And then do you have a website? Yes, I do. It's Dr. Beverly MD.com. I'm sorry, d.R. beverly.com. There'll be a link for it in the Chris
Starting point is 00:03:17 Vosho. And then give us a 30,000 overview. What's inside your new book? So the overview of my book, nine simple solutions to achieve health equity is intended to educate all health care professionals, practitioners, and patients. It is important to understand a patient is more than just an individual with a disease condition. The individual who happens to be a patient may also be a mother, a father, a grandparent, a devoted church member, a minister, a teacher. What I'm looking to accomplish in terms of implementing the various steps that I have developed is to not lump everybody who has patients because then you will leave out who the actual individual is. But we don't know the individual who happens to be a patient and we lump everybody as patient.
Starting point is 00:04:16 Then it could affect health outcome. And a quote in my book from Hippocrates, it's better to know the individual who has the disease than the disease who has the individual. He knew that thousands of years ago and we are just learning that now. That's an important lesson to learn, right? Yes. Yeah, you've got to be able to get all right there. And this is your very first book that you've put out.
Starting point is 00:04:41 Tell us about what prompted you to write it. So what inspired me to write the book is when I was a social executive director, I was honored to accept that position at New York City Health and Hospital, Queens Health Network, which is in part of two hospitals affiliated with New York City Health hospital is the largest public health system in the country. I was honored to accept the position that was offered to me by Dr. Ann Sullivan, who was then senior VP of Elmhurst and Queens Hospital. Nurse had a large Asian, Hispanic, and a growing Russian population at the time.
Starting point is 00:05:22 Queens had a large black population and interest in the second largest population. There were Caribbean patients from Guyana, and both of those. patients were in and what inspired me is that is after developing the care management program and Dr. Sullivan at the time she was ahead of her curb because nobody else was talking about care managing and I just wanted to share that she has acknowledged my book on the back cover and she is now New York State Department of I'm sorry she's now New York State Commissioner of Mental Health And so it's with the program that I developed, the care management program, where the patient and interaction with physicians and patients were the integral part of the process. And speaking to over a thousand patients, I developed the care management program.
Starting point is 00:06:17 And that's what inspired me to write my book after speaking to over a thousand patients. And when I transition from a social executive director to deputy executive director at King's County, which is what I call the merging of the African diaspora, this is that I developed at Queen's Health Network, I implemented at King were able to decrease re-emission in heart failure from 30% to 18.7 in just about two years. Oh, wow. That's pretty wild. Yes. And at Queen's Health Network, developed the first sick of self-support group. No to today. That's good to have because all the best in what you're doing.
Starting point is 00:07:00 Now, who is this book angled towards other doctors, physicians, and patients as well, or one of the other? It's intended to educate all healthcare professionals, practitioners, and patient. I mentioned before it's important to understand who the individual is. How does that person describe who they are to help them. care professionals rather than just lumping everybody together. Yeah. So the early term diabetics like diabetics. All diabetics are not the same.
Starting point is 00:07:34 Yes, they have the same disease, but they're not the same. Diabetic could be a dad, could be a working mom, could be a grandma, could be in a nursing. But if we don't understand the unique individual and understand that individual, that person health care could possibly go what I call south and increase and increase, increase health disparity and lack of health, good health outcomes. Yeah. That outcomes are important if you want to survive this world, right? It kind of makes a difference, if you will.
Starting point is 00:08:09 So what was the moment you were like, I need to write this book, and I believe you've launched a PLLC or something out of it. Tell us that's all coming together, too. So when I left health and hospital, I decided to develop my own company, Morphing, Beverly, MD, PLLC, patient engagement, and cultural competence specialty. And in my role as a consultant, my role is to educate the public as well as health systems about how to improve health equity and to move the data from health disparity to sustainable health equity. and I look at it from, again, my experience at health and hospital and speaking to over 1,000 patients that some of the processes that I put in play is what I call simple solutions. And the reason I use the word simple is because it came from patients. And so whenever you hear any discussion and health disparity or health equity,
Starting point is 00:09:07 you always hear what should be important to what's important to the patient and what should be important to the patient and the patient needs to do A, B, and C. from my perspective, don't tell me what should be important to me. Why don't you ask me what's important to me? Yeah, that's a good idea. And so when I ask the patient what's important to them, and they became part of the solution. Ah.
Starting point is 00:09:31 You know, it's kind of like what we used to do in sales. We'd ask people, what are you trying to accomplish? And that was a way of getting their input and also identifying what they felt their needs to be met. And I think that's really important for people to analyze in dealing with anybody, really, because you want them to feel like they're achieving their goals, etc., etc. Yeah. And then I think if we understand the human being,
Starting point is 00:10:00 as opposed to perception and reality, if your perception of me is not my reality, my health is going to go south. But if perception and the reality is the same good, bad, happy, or sad, we have an opportunity to collaborate. And it's what I'm patients. And it's so important because I've had people in the medical community try and speed
Starting point is 00:10:22 run me through a diagnosis. Oh, yeah, this, okay, here's the standard operating procedure, take two for me in the morning sort of thing, you know what I mean? And I'm going to, whoa, whoa, whoa, whoa, whoa, hey, let's talk to me and let's figure some stuff out here, man. And it's sometimes
Starting point is 00:10:38 jumping, it's really important to have the patient feel like they're there you have their best interests at heart and you're going to do well for him and all that stuff and yeah it's it's pretty crazy out there yeah and they said in my book if you sound this simple it doesn't have to escalate to the complex and came up with the simple solutions from talking as i mentioned before two of a thousand patients and i recognize that they're not included in the solutions in general and in my book they are integral part of the solution and I think that's the way that's a that's a as a and that's the reason why the successes that I was able to
Starting point is 00:11:25 achieve came from the patients from the sick of self community to the heart failure community concept the bridge team and the various aspects but it's really I was I was really at some of the patient storage and that's going to develop the other processes. Now, how does this play into your company and business? What do you do? How do you, how do you work with people in the, in your, I guess you have a side practice or private practice that you do with your company? How does that work? Yeah, I don't, I'm not in private practice anymore. Oh, okay. Okay. I do training at different institutions. So I've done training at, at, at American Hospital Association.
Starting point is 00:12:11 I've done it in hospital up in Rome, New York. I've done it at NWACP chapters. I've done it on Movement's Life event in Georgia last year. So I've done presentations in various institutions. And I also have done presentations in church. Church is one of the focus in my book is the elderly black population. It's interesting, what's really humbling, and that's what I'm saying,
Starting point is 00:12:42 I learn things every time I speak to patients and individuals, human beings. So I would ask the question, and when I asked the question in hospital, what is the similarity between a homeless person and a millionaire? And the only answer I've always got is that the only thing I could think about is that they're both men. I said it could be both women, too, but that's another story. and I said, what is the similarity? And when I asked the church, what is the similarity between a homeless person and an individual and a millionaire?
Starting point is 00:13:14 You know what they said? Everybody raised their hand quickly. They're both human beings. Ah. That doesn't sound like our capitalist system at all. Yes. It was just touching and emotional for me. So if health and could recognize that the bulk of us taking care of people,
Starting point is 00:13:33 patients never laid in a hospital bed and those that do are women deliver in life. And in certain cases, patients are trying to prevent that. Ah. Now, you have a podcast too as well. Tell us about that and what you talk about on there and I guess you have. Yeah, I did two podcasts two years ago. And one was with Grant McAv. And it was on the topic of my book.
Starting point is 00:13:59 That's when I just started thinking about writing the book. The book wasn't published at the time. The concepts, what I discussed. Okay. So the concepts and all that. So how often do you put out episodes? How can people subscribe to it? Interesting.
Starting point is 00:14:16 I get recommendations. So if I present, I presented a NWACP chapter. Then I got invitation to come and do training up in Rome, New York, the NWACP chapter. Okay. Okay. I do presentation American Hospital Association or various church. I give recommendations that people ask me to do. And then I reach out to various and I'm interested in the health system from health
Starting point is 00:14:51 dispatch. I just left the NIH conference on sickus that I'm looking for to collaborate with a sponsor to fill out this form and basically develop the form because they're over a patient, but tickle cell disease. When they transition to the adult world, conscientious about the way they are treated. Oh, wow. And do you have sickle cell disease? No, I don't. But one in 365 African Americans, black people in this country have sickle cell disease. Yeah. And
Starting point is 00:15:53 it's an inherited blood disorder that affects the red blood cell. When the blood cell sickle, it prevents oxygen and blood flowing through the various organ. And that's why they go they have excruciating pain. They have at risk for developing strokes, infection, kidney disease, liver disease. That's not fun. When they transition to the adult world, they're called drug seekers. And they're at least addicted and the most vilified people who require pain management. And that to me is the problem.
Starting point is 00:16:33 They love their pediatricians and their adolescent doctors. and when they transition to the adult care is when the wait time in the emergency room is about 6 to 8 hours. Note when they're going and if they come back in what the doctor's playing too early, they're drug-seeking. And it's been proven. It's not because they're drug-seeking is that they were under-treated the first go-round. Ah, that'll do it. And I was at a conference and this Caucasian dad, you know what he said? My daughter has sick of cell and she doesn't get treated the same.
Starting point is 00:17:05 where black patients get treated. Okay? The wait time for her is minimum. They should be lack of a better time. They show the love. They treat her and they're all her family counselor. Wow. And that's what he said.
Starting point is 00:17:20 My daughter doesn't get treated the same way black patients get treated. So when I listen to that, I said, is it about the disease or it's about who has the disease? And everybody wants to blame things now in social determinants of health. That's the reason why health outcomes may be poor. There was an 18-year-old college student who came home from New Jersey. His parents are educated. They own a home. He had no health insurance issues.
Starting point is 00:17:52 And he went into Sick or Cell Crisis and went to the emergency room. The wait time to see him was six to eight hours. 68 hours in America. Oh, yes. Oh, yes. Wow. So when people blame things on social determinants of health for the black population, don't give the hospitals a path because it goes across all socioeconomic group. Yeah.
Starting point is 00:18:16 Racism is pretty indirect. Yeah. In America, particular, for black patients. Yeah. And the numbers that I've said is in the medical literature. They're the most vilifying for patients who require pain management. Yeah. That is unfortunate.
Starting point is 00:18:31 I've had Eddie Glaw Jr. I'll show a few times, and we've got them for the upcoming. book he's got. And we've talked about endemic racism and how, how seated it is in so many complex ways and influences that a lot of times maybe even might be subconscious to people that aren't really aware of how they're behaving or something, but they should be. They should know better, but welcome to 2026, I suppose. But yeah, it's definitely unfortunate. It sounds like you spent a lot of your career focusing on sickle cell treatment. Yeah, I just wanted to share that when I developed the first care management program
Starting point is 00:19:08 and I had a concept of the bridge team, the whole idea of the bridge team bridge the gap. I don't care what the gap is for the most vulnerable. And so in Elmhurst, the black population was very limited compared to the other population. They had a large, as I mentioned, Asian, Hispanic and a growing Russian population. In Queens, they had a large black population.
Starting point is 00:19:31 I was told Dr. B., that's what they used to call. you got to do something with her because she has sick or cell she is attitudinal disrespectful always in the emergency room and we have had it with her and then I'm thinking what 18 year old is not attitudinal without a life threatening condition yeah let's give her the benefit of the doubt yeah and Chris this always happens Monday morning Monday morning 9 o'clock right into her room and it's what I'm referring to the book has stopped in my tracks moment and that led to boots on the ground simple salute one of the solutions about to enter her room and she went like this I'm on my phone and
Starting point is 00:20:08 the team is whispering that's what we're talking about Dr. B so when she got off the phone I'm about to enter her room Monday morning nine o'clock and you know what she said if you have a cure for my disease coming if you don't and she went to keep walking wow and was I expected that Monday morning night of I didn't know what you say I literally remember putting my back on the ground and then I got the child and she became the adult and why Do I say that? Did you hear what I said?
Starting point is 00:20:40 I'm going to repeat. And I said one more time. Yes, please. That's what we tell our children and are following directions. Oh, yeah. Have a cure for my disease coming if you don't keep walking. And I say, I don't have a cure. But let me think about what you said.
Starting point is 00:20:56 And I'll come back and see her. I'll come back and see you later this evening. Uh-huh. I went back to see her. Who she was in the morning, who she was in the evening was the actual human being. Oh. And a conversation. I said, tell me about yourself.
Starting point is 00:21:13 Tell me about your family. She was 18 dead. She said at 16, her mom got off the bus, developed chest pain, got taken to a hospital. Oh, no. At 17, her sister, who also had sick of cell, developed sick of school, which is an infection across the entire body.
Starting point is 00:21:33 And she was admitted to a hospital and passed as well. Oh, no. She's now 18, and she lives with her uncle. And for lack of a better way of describing him, He's a food clothing and shelter type of guy. He's not a touchy field guy. Yeah. She said, you know what her next statement is?
Starting point is 00:21:51 You doctors don't teach me about sicker cell. Sick of cell teaches me. So you see who this human being is? And we literally hugged each other. And I said, have you ever been referred to for therapists or psychiatrist? Have you ever had depression screening? She said no, because nobody was going to refer her because she was too. And it's because of her.
Starting point is 00:22:14 I went down to the emergency room and spoke to the ED director and said, we got to start us. And so when patients with sick and cell came in, in the emergency room, the care managers who reported to me would ask them if they wanted to join. And we ended up with about 13 or 15 patients, and we had it on Monday. Lunchtime, we provided lunch. And it was an hour before hematology. And there was a therapist on the team. So this notion that black patients or black people don't want mental health, they don't want it because it's not offered. When you offer it, nobody objected to the therapist being on the team.
Starting point is 00:22:55 And I heard the word hate multiple times. I hate my mom. And it was on the script. I said, oh, my God, how do you hate your mom? She said, oh, I don't hate her now. She loved me over the moon. But I never understood when I was younger. she sided with the doctors to keep me in so much pain.
Starting point is 00:23:12 Why did they just let me die? And these are patients' stories that nobody talks about, the human being. And the other words, I hate my brother hates me. Why does your brother hate you? Because I suck up all the oxygen in the room. She has sick a cell. He does not. So he was going to, he was on a basketball team.
Starting point is 00:23:30 The team never went anywhere. All of a sudden, now the team made it to let's take today, the semifinals. The finals is tomorrow. mom and dad and her were going to go to the game to support her brother. She developed sick of herself and they had to take her to the hospital and he had to go to the game by himself. And that's when I realized that family counseling is probably family counseling is probably really important. And the last thing I'm going to, when I said a Caucasian dad says his daughter gets family, they have family counseling. It should be part of the treatment process for any individual with a chronic condition.
Starting point is 00:24:15 and they need to have family counseling. And then the last thing when a patient, that I have a 50% chance when I go to a hospital or someone will be nice to me. And the good news is that hearing and participating in the sickle cell and creating a sick of cell support group, which is still operational to the day, it changed the culture of how patients at Queens are treated.
Starting point is 00:24:38 When patients come to the emergency, there's an observation unit that they could go to, there's a sick of cell support group, And it's changed the whole dynamic. Wow. That's pretty wild. It definitely seems like there needs to be more support. And it seems like a lot of racial stuff is still in the system and all that stuff.
Starting point is 00:24:59 You developed the concept of bridge teams during your work at NYC, health hospitals. Right. And what is the bridge team and how has it changed the way care is delivered? So the bridge team is to bridge the gap. whatever the gap is, the bridge team is responsible to try to bridge whatever the gap is in terms of patient health outcomes and also communicating with doctors and patients. And in the bridge team concept was what I mentioned on the patient with sick of cell. Because it's the bridge team that came together to bridge the gap about how this person should be viewed and treated. and the bridge team looked at the concept of, from my perspective, the perception versus reality.
Starting point is 00:25:47 If the perception of me is not my reality, my health is going to go south. As I mentioned, if the perception and the reality is the same, good, bad, happy, or sad, we have an opportunity to collaborate. And I'm honored to mention that, from my understanding, the bridge team is still operational to today. And now they have added a pharmacist to the team at Elmhurst. So the concept is to get the gap. we had a little extra time to speak to the patient and got to understand the human being that's in the hospital meds, what are the needs, what is the concerns? And so we were able to share that with the clinical team as well.
Starting point is 00:26:26 Ah, this is something that needs to take and happen. It's really important that some of these things are changes and stuff like that. So, yeah, I think it's really good at what goes on there. The fun is fun. What else do we need to know about? what you're doing there and how you're doing it. Yeah. So I think one of, when I transitioned from being a associate executive director at
Starting point is 00:26:51 Elm Person, Queens, I was offered the position as deputy executive director, Kings County, which is in Brooklyn, New York. And the reason I decided to take, accept the position is that they wanted to decrease 30-day readmission for heart failure. And the next year came out and said, CMS came out and said, if the patient is readmissed, in 30 days they would only pay for one admission. There was prior to that, they would pay for it. And I was interested in the population because it's what I call the merging of the African
Starting point is 00:27:23 diaspora. And it's a large Caribbean, large African American, and the Spanish population was interesting, not from Guyana, not from Puerto Rico or Dominican Republic. They were from Panama. And under colonial rule, the British and the English-speaking population to Panama to do build the canal. So they have English and Spanish names, Ronaldo Austin, Antonio Martin, and they look like me, and their primary language was English. And the language that we needed to be
Starting point is 00:27:57 translated was Haitian Creole because the top Caribbean islands were from Jamaica, Trinidad, Haiti, and Diana. And when I researched, the African-American population, 95% of the African-American population came from South Carolina originally. Oh, wow. And so I had to do the research. And it's after the Emancipation Proclamation when blacks had their first representation in Congress, their communities started to thrive.
Starting point is 00:28:23 They built schools, churches, businesses. And over the period of time, the plantation owner property went south because no one was picking the cotton. And over the course of time the Ku Klux Klan came in and burned the whole place down and they came up the coastline to New York. So I have mentioned,
Starting point is 00:28:40 what I now refer to as, look-alike syndrome. So we need to know because we look alike and we may be from similar locations or different locations. If I don't understand where you're from and who you are, then that, if I assume who you are and what culture you're involved in and what your nationality, then that person's help. Ask the patient because it was, I call the merging of the African diaspora. I'm repeating myself, let me know. And it came from asking, was in the Venice, and the nurse said, oh, it was Indian. Oh, you're from India.
Starting point is 00:29:25 Where in India are you from? And you got upset. I'm not from India. I'm Guyanese. I'm Caribbean. Oh, yeah. But I do presentations. I call it the lookalike syndrome.
Starting point is 00:29:35 I say, go to a British person, they're Irish, and see how far you get. Go tell a Chinese, they're Japanese. Go to the Indian, they're Pakistan. Go to the Puerto Rican. They're Mexican. and go to the Nigeria and the Ghanaian, go to the Jamaican, the Trinidad. They're the most important people.
Starting point is 00:29:49 Listen to me, careful. Don't you ever do that? Go to the New York. They're from New Jersey. So we had to ask, because it was the merging of the African diaspora, where are you from? And that's when I realized,
Starting point is 00:30:01 when I mentioned about the history of African Americans, that's when I got to understand and recognize the culture. And we went to see a patient, and my team had to ask, where you're from? So we asked a patient where you're from, she said, South Carolina. She was aging. And I'm thinking, I put on my clinical hat, and I'm thinking, is she visiting New York for maybe a family event, or does she live here?
Starting point is 00:30:26 Because the transition of care may be different. And before I could ask that, my parents were stuck away from slavery and my grandparents were slaves. Was I expecting that Monday morning, 9 o'clock? And we stopped in my track. And I said, tell me about it. And some of them spoke in cold because heart failure is age-related. The bulk of the patients were between 60 and 92, even though we had one 23-year-old who were referred to as our baby.
Starting point is 00:31:00 But anyway, Tessa, tell me about it. And she said, my family picked cotton in a plantation that was not ours. Then we had to get up at the crack a door, and pick 300 to 500 to 500 pounds of cotton. And then I had to walk 10 miles to a segregated school. And I'm in these days. How do you walk 10 miles? We can't even go five blocks without a corner of that. Uber.
Starting point is 00:31:19 Yeah. So I said, how do you walk 10 miles? And the body language changed. And she said, if you want, education you had to. It's almost like a part of this, don't you get stupid?
Starting point is 00:31:30 So I said, did you have to walk back? She said, no, the principal in the horse-drawn carriage had to take us back, and we had to get that before dark, before the Ku Klux Klan. And how old were you?
Starting point is 00:31:43 Ten years old. Imagine she went, and these are the stores for the elderly black population that nobody talks about. She went to, she went to Vohy's College, is a two-year black college in South Carolina. She was now 80.
Starting point is 00:31:57 This was 60 years. I didn't get into my second try. New York married, and her two children are two black children to integrate Stuyveson High School. I don't know if you heard of Stuyvese. Topperty, it's public and private school in New York. It's really a top school.
Starting point is 00:32:29 Wow. And she, woman came. an electrical engineer, one became a mechanical engineer. She continued our education became a dietitian. I mean, asking, when did you retire? She said in 2000, I said, do you mind me ask you how much she made? She said, $200 a week and others made more. Read between the lines. And that's when I recognize, because heart fear that the elderly black population is not included in the cultural competence Congress. To American-born physicians, to foreign-born patient, also foreign-born physicians to American-born patient.
Starting point is 00:33:14 And American-born physicians to American-born patients who are different than themselves. Because when you think of the atrocities of the elderly black population and that they have the worst health outcomes in all disease category, it's unconscionable. And we were able to decrease readmission for heart failure from 30% to 18.7 in just about two years. It's not my data. 30% came from then the medical director. And 18.7 came from medical and professional affairs for you in New York City Health and Hospital.
Starting point is 00:33:50 And when I asked the team, so what's the number going to be? And so I didn't know what it was going to be. And the least educated on the team said 18.7, Dr. Beam. And so when I say the least educated, because somebody's least educated, that don't mean that they're least intelligent. And when the data came out, let's say, tomorrow, 18.7. Her job was to keep the data for all the patients that were readmitted. And she did the math.
Starting point is 00:34:24 But it's understanding, and again, I go back to the human being. And the role of religion in this population was obvious as age-related. I can't prove it, but I don't think there are four atheist black women across the world in that age group. Oh, wow. Another, we went into see a pen. She was admitted on a Sunday for heart failure. And my team, we, I implemented the bridge team concept, bridge the gap. Okay.
Starting point is 00:34:58 So I went in to see her and she was admitted on, let's say, Sunday. Monday she was doing better. Tuesday she stopped eating. Wednesday she stopped eating. One of the nurses, not my team went to her and started to chastise her and said, I don't understand why your health is. not important to you you may not be here much longer you have to participate in your care you have to take your medications and participate and so I tell my
Starting point is 00:35:26 team again don't tell the person and lecture the person what should be important to them first ask what's important to you so I went in to see her said good morning could you take this is on a Wednesday could you tell me what's important to you and you know what she said in a soft boy the fact that I will not be going to church on Sunday She felt guilty of not pleasing God. So I say, yes, we have the depression screening. We have to do the psych analysis.
Starting point is 00:35:55 But that's not going to help. Find out what church she goes to. And let me speak to the minister. I spoke to the minister. He came in and prayed with her and said, even if you are not discharged on Sunday, I will come back and pray with you. She was a different woman and she participated in her care.
Starting point is 00:36:13 And these are some of the stories in my book that please went. Don't tell patient what should be important. First, ask me what's important to me. And that's how we were able to understand the human being in the bed and not just see that person as a patient. That's important, man. That really is.
Starting point is 00:36:33 It's important. So as we go out, give people a final pitch out to order up your book, and they can invite you to speak as well or come on your podcast, et cetera, et cetera. Let us give people your final pitch out on that. Yes, I'm sorry. Could you repeat that again? Give people your final pitch out as we go out to order up your book and reach out to you on your website. Yes, yes.
Starting point is 00:36:55 So my book is available in Amazon. And I must add now that it was number one in the new release category back in 2024. And it's now the number one bestseller in International. And it's available on Amazon. Yeah. with me and want me to do a presentation to whatever institution. I'm honored and happy to discuss that conversation, to have that conversation. All right.
Starting point is 00:37:34 Sounds good then. Thank you very much for coming to the show. We really appreciate it, Doc. Thank you. I'm really honored to be on your show. Was it on to have you as well? Is it okay to give one more story or it's too late? Go ahead.
Starting point is 00:37:51 If you have one more story, let's squeeze it in. So this one, one of the simple solution is the why question. So we don't know why John Brown didn't take his medication, but we're going to refill the same prescription he didn't take and don't ask why. And it's not in health disparity. Negativity in the medical records has been proven to be against black patients, particularly black male. And here's the example.
Starting point is 00:38:14 60-year-old African-American male reasons the diagnosis of congestive heart failure returns two weeks later, heart failure decompensated due to noncompliant. And so when he goes up to the year, I don't care what hospital. You think anybody's going to care about him? And so one of the nurse down the whole said, so he just got diagnosed with a life-threatening condition and don't follow directions, I got other things to do. And so when I ask, I do presentations, I give the story and I said, why didn't he take his
Starting point is 00:38:40 medication? The first thing, because it's Brooklyn, King's Can't afford it. Don't care about his health or side effects or wants to go herbal. And I said, what if I told you that if your impression again I'm repeating in it but I think it's so important of that individual is not the reality and the perception of that individual is not the reality that person health is going to go south so my team had to ask why so if I don't know why you didn't do something how am I going to help you so when we ask
Starting point is 00:39:14 why and I said and I tell people that I present I hope everybody's sitting down when you hear his answer why didn't you take the medication I can't take the water pill because the water pill It'll flush this fluid out in the body so the heart could pump better and it makes you urinate a lot. Why can't take the water pill? Because I drive the number seven train. Oh. It cares.
Starting point is 00:39:35 Oh, the train is delayed because the driver got to find a bathroom. Oh, yeah. The same cardiologist who was ignoring him said, when is your shift 11 p.m. to 11 a.m. What do you do when you get home? I do some chores. I take some medication. But if I'm going on my shift, I don't take the water pill. He said, okay, take the water pill when you go home.
Starting point is 00:39:55 Be aware it may wake you of doing the day, but by the time you get to your shift, you'd have less of a reason to urinate. But to the degree that you do, we're going to give you a cubicle so you could use in a private space when the train stops. Oh, wow. The patient said, if I knew I had to choose between peeing and breathing, I would have chosen breathing. He saved a black man's life so he didn't have to choose between his job, his life, and his health. Yeah. A simple, why question.
Starting point is 00:40:24 Yeah, and some of these things really help people, you know, sometimes we all can't see through maybe what we think the rules are and the rules are something different. We need help sometimes seeing outside the box. And as a result of that saving this man's side, I'm doing research with McHenherry Medical College and negativity in the medical records and mortality, when you don't X, Y, and when you do X, Y.
Starting point is 00:40:47 And it's a work in progress right now. Thank you very much for coming to show, Dr. Beverly. we really appreciate it. Thank you. Thank you. It was wonderful to have you as well. And folks, order up her book wherever fine books are sold. It's called Nine Simple Solutions to Achieve Health Equity,
Starting point is 00:41:04 a Guide for Healthcare Professionals and Patients. And you can check that out as well. Any future books coming out, Dr. Beverly? No, no. This is not now. No. I am really committed to getting my book out and instructions to patients. And one of the things I will say to it, people who are listening, if you go to a hospital and you're in the bed or are hospitalized and somebody said, did you take your medication or did you follow direction and you say no?
Starting point is 00:41:33 If you don't hear the why question, wait a couple of seconds and say, do you want to know why I didn't do it? Ah. Don't write noncompliant in my medical records without asking me why because it could affect my health care. I'm starting to do that. Wow. That would be nice. That would be nice. That people are more curious instead of just ramming you through the system.
Starting point is 00:41:57 So it's on Amazon, as I said, it's available now, so the paperback. So I would really love for people to purchase the book. And also in the third pages from the last three pages in the back, it's all my information there of how someone could contact me, my phone number, my email address, my website. Again, it's been an honor. And if people want to reach out to me, it's M. Beverly, B-E-V-E-R-L-E-Y, M-L-E-Y, M-L-M-L-L-E-Y, M-L-L-E-L-M-L-L-A-M-D-L-L-A-M-L-A-M-L-A-M-L-A-M-L-A-M-L-A-M-R-A-M-M-A-M-R-E-M-A-R-M-A-R-M-E-R-R-E-R-R-E-R-R-E-R-R-E-R-S-R-E-R-F-E-R-F-S-F-E-F-E-F-E-F-S-L-L-E-F-E-F-F-E-F com, 4chus Chris Foss 1 on the TikTokity and all those crazy places in the internet.
Starting point is 00:42:59 Be good at each other. Stay safe. We'll see you next time. You've been listening to the most amazing, intelligent podcast ever made to improve your brain and your life. Warning. Consuming too much of the Chris Walshow podcast can lead to people thinking you're smarter, younger, and irresistible sexy. Consume in regularly moderated amounts. Consult a doctor for any resulting brain bleed.

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