The Chris Voss Show - The Chris Voss Show Podcast – Discover Regpack: The Ultimate Onboarding and Payment Solution with Asaf Darash

Episode Date: October 21, 2025

Discover Regpack: The Ultimate Onboarding and Payment Solution with Asaf Darash Regpacks.com About the Guest(s): Dr. Asaf Darash is the founder and CEO of Regpack, a leading registration and pay...ments platform designed to enhance how organizations automate their operations. With a PhD from UC Berkeley focused on the intersection of technology and human behavior, Dr. Darash transformed his academic research into Regpack's adaptive architecture that simplifies complex onboarding systems. Under his leadership, Regpack processes billions in payments and optimizes workflows for a variety of sectors, including education, events, and non-profits. Dr. Darash is also a frequent speaker on automation and SaaS innovation. Episode Summary: In this engaging episode of The Chris Voss Show, host Chris Voss sits down with Dr. Asaf Darash, the visionary founder behind Regpack. They dive into the intricacies of Regpack, a robust SaaS platform revolutionizing registration and payment systems for businesses and organizations worldwide. Dr. Darash shares insights into the founding and evolution of Regpack, highlighting how it simplifies complex onboarding processes and enhances automation for its users. The conversation covers the technical prowess and unique services offered by Regpack, including its groundbreaking conditional logic engine and API capabilities. Dr. Darash discusses the importance of creating seamless and intuitive user experiences, emphasizing how Regpack's customization options help businesses effectively engage with clients while saving time and cost. With a keen focus on the service-based market, this episode delves into the challenges faced by businesses in managing onboarding processes and how Regpack's innovative solutions can help overcome them. Key Takeaways: Revolutionizing Onboarding: Regpack's adaptive software transforms the onboarding process for service-based businesses, offering a flexible and efficient solution. Conditional Logic Engine: The platform’s distinctive feature allows users to experience a streamlined process tailored to their specific needs, enhancing customer satisfaction. Cost-Effective Payment Processing: Dr. Darash reveals how Regpack reduces payment processing costs using a proprietary method that identifies card types and offers lower rates. Integrations and Customization: With robust API and webhook capabilities, Regpack easily integrates into existing systems, providing extensive customization for clients. Automation and Growth: Businesses leveraging Regpack’s automation tools witness an average 30% growth in their revenue as a result of improved efficiency and user experience. Notable Quotes: "Think of a mother that's super tired, end of day, needs to register their kid… While making dinner, it needs to be that simple." — Dr. Asaf Darash "Regpack makes everything just flow." — Dr. Asaf Darash "From my perspective, it's like I'm connecting the two — my business side and my passion for educational services." — Dr. Asaf Darash "The whole thing is made to make sure that you understand how Regpack is gonna help you." — Dr. Asaf Darash "What I was trying to do was figure out a system that had no constraints in it." — Dr. Asaf Darash

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Starting point is 00:00:00 You wanted the best... You've got the best podcast. The hottest podcast in the world. The Chris Voss Show, the preeminent podcast with guests so smart you may experience serious brain bleed. The CEOs, authors, thought leaders, visionaries, and motivators. Get ready, get ready. Strap yourself in. Keep your hands, arms, and legs inside the vehicle at all times.
Starting point is 00:00:28 Because you're about to go on a moment. monster education roller coaster with your brain. Now, here's your host, Chris Voss. Hi, folks, is Voss here from the Chris Voss Show.com. I'll just do it like a half an hour reading of the fade out on that. Oh, wow. Holy crap. Stop, honey.
Starting point is 00:00:49 This is Monday. This is Monday. We're learning how to do the show again. We forgot how to do the show the weekend and we're forgetting which buttons to press. So welcome the show. My family and friends is always the Chris Voss show. a family that loves you, but doesn't judge you, at least not as harshly as your family does, because, you know, you can't choose your family, but you can't choose your podcast.
Starting point is 00:01:11 Go to gist, go to Facebook.com, Fortezs Christmas, LinkedIn.com, Fortezs Christfoss 1 on the TikTok and all those crazy places on the net. The opinions expressed by guests on the podcast are solely their own and do not necessarily reflect the opinions of the host or the Chris Foss show. Some guests to the show may be advertising on the podcast, but it's not an endorsement or review of any kind. Today, amazing young entrepreneur on the show with us today. We're going to be talking about his company, his interests, how he built it, some of the things he's got going on.
Starting point is 00:01:35 Also, maybe some good advice on how you too can be a great entrepreneur following his footsteps. You know, you can do your own thing. You don't have to do what he does. But you can become an entrepreneur, damn it. That's what I'm trying to say here. Today we have Esauv Darush on the show. He's a doctorate and founder and CEO of a company called Reg Pack. It's a powerful registration and payments platform.
Starting point is 00:01:58 transforming how organizations automate their operations. He has a PhD from UC Berkeley, focused on the intersection of technology and human behavior. He turned his academic research into the foundation of RegPAC's adaptive, no constraints, architecture, making the software as flexible as people use it. Under his leadership, he has empowered organizations worldwide across camps, education, events, nonprofits, processing billions. in payments and helping teams save time, reduce costs, and deliver seamless experiences.
Starting point is 00:02:33 He's a frequent speaker on automation and SaaS innovation. He is passionate about showing organizations what's possible when technology truly works for them. Welcome to the show, Doc. How are you? Oh, perfect. Thank you. Thank you for having me. Thanks for coming. We certainly appreciate it. And you're perfect. Be careful. You know what they did with the last perfect guy. Anyway, I'm just kidding. Give us a dot coms. Where do you want people to find you on the interwebs, get to know you better? Best way to find us is www.redgepack.com.
Starting point is 00:03:01 Also, LinkedIn slash soft rush or LinkedIn slash Redchpack. And also on Instagram is pretty nice. Just Redgepack. So give us a 30,000 overview of what you do there at Regpack and what it is. So Regep basically does an onboarding software for services and mainly educational institutions. So think I can't or our school. that you need to register your child, you need to go through to the forms, you need to give medical information, specific situations. You need to get more information than a different parent
Starting point is 00:03:38 because your child has a specific condition. Then you need to select what what they want, you want them to do. Let's say it's a camp, you want them to go to the soccer camp and off the tennis camp, then pay. We offer also installment plans, and then you're done. So something that would normally take you, I don't know, three phone calls and 10 emails, takes you five minutes for the parent, and from the organization standpoint, everything just flows. One of the things that we tell
Starting point is 00:04:06 all our organizations, our main objective, is to get you out of the way. For anybody who's just flowing through the process, we get you out of the way. That's what my girlfriend always tells me she's trying to do. Anyway, she moved all her stuff out, so I'm not sure what that is about. Anyway, so
Starting point is 00:04:24 now this is SaaS software, correct? Correct. And what sort of clients do you kind of target most? It's business to business as well, right? I would say that it's business to business. That's obvious, but our client types of more organizations, like Joffrey Ballet, Berkeley. By the way, we have NASA as one of our clients. Oh, really?
Starting point is 00:04:46 U.S. Air Force. Can I schedule myself to go up on the space shuttle there? Actually, we actually sent our marketing team to NASA, and they have an amazing tool. That's so much fun. I might want to work for you. I'm kind of jealous right now. Anyway, so what are some of the, if I'm out there listening to this right now, what companies is this kind of used for to help them get their scheduling
Starting point is 00:05:09 and different things done with their clients? The most obvious companies are camps, courses, after school programs, events, and educational tourism. Those are like the five type of companies that we see every single day come in to retro. More complex is like, you know, dance schools. We also see people that use the software for any type of onboarding that is connected to services. But I would say camp, course, after school, educational tourism and events, that's spot off. I know we have a lot of course makers and coaches and stuff on the show.
Starting point is 00:05:47 I know since there's courses on there, is that something is good for that? Yeah, it's amazing for them. Coaches, personal trainers. anybody who's basically, they have students and they need to go through some kind of eligibility process and gather information and take payments, Vegpack is personal for that. And so they can, they work with you guys on your website, they can go to it. They've got billing software, subscription management, reoccurring billing online payments.
Starting point is 00:06:14 Now, let me ask you this. What's a competitor that maybe you guys are replacing in the marketplace? I mean, I know PayPal has make issues with some things. and some people, and some of it's not very user-friendly at all. Stripe and different things. Do you guys compete with them? Actually, those, like, Stripe and PayPal and Pavely and all kinds of these companies, there are suppliers.
Starting point is 00:06:38 We use their technology to actually process the payments. Okay. But think of it like, I don't know, they're very, very basic in what they offer, and we build a lot more on top of it because just using Stripe, It's like using an invoicing system. It doesn't give you anything. In the installments, you can't have conditional logic that allows each person to select what they want, et cetera. So Stripe is like the wheels of the car that are moving.
Starting point is 00:07:08 Okay. And so what was the problem you were looking to fix for people? It may seem obvious, but I think people like to hear your analogy and setup of it and why it was important for you as an entrepreneur. When did you come up with the idea for this? And what was the pain point you were maybe trying to solve? Was it personal where you're like, I know, I like to do this, but there doesn't seem to be good software out there for it. Okay, here comes my PhD hat, okay? It all started in research.
Starting point is 00:07:38 I checked if you can build computerized systems that have no constants in them. Like, everything is available. Everything changes all the time. And that didn't exist before. So I managed to show that it's possible. And then I said, okay, so let's see. if there's even a market that would need something like that. And I noticed that the service-based market is very fragmented, right? You have software for events and you have software for kinks,
Starting point is 00:08:04 and you have software for schools, and each segment has their own software. And it looked very odd to me because it's all basically the same thing, when you can create something that doesn't have any constants. So I said, okay, let's see if this will work. Build Wretchpack is a prototype to see if something like this would work. Try to onboard in the beginning. We onboarded each of each vertical. Like we onboarded a school. We onboarded a course.
Starting point is 00:08:30 We onboarded camp and onboarded educational tours to see if it would work. And worked perfectly for all the verticals. So from my perspective, it was like, so why is the market like this? Why is it fragmented? And I understood that basically these softwares don't have the technology to allow them to pivot and change how the process works. they basically create a structure and they tell you have to be in that structure
Starting point is 00:08:52 whereas Raltopac tells you you decide the structure any structure you want because of how it's built because of the technology and then I was at that time I was just you know a PhD student finishing their their studies and I said wait a second
Starting point is 00:09:08 there's a huge opportunity here and coming from a family of everybody's entrepreneurs and you know we have witnesses and all that I was like okay this is this is an amazing opportunity I think it can be something huge. And I jumped in. I decided to found Brinchback.
Starting point is 00:09:25 Now, you mentioned you have a pedigree kind of with your family of entrepreneurship. Was that influence growing up? Yeah. Like, I would say that with the exception of my mother, nobody was ever like worked for anybody.
Starting point is 00:09:40 Always had their own companies. Yeah. Well, mothers end up working for the kids. It's kind of the glorious nature of mothers. And it wasn't them well but actually it's a can from my perspective it's a connection to both because my mother was very strong in education she took care of uh of children with with special needs um so it actually from my perspective it's like i'm connecting the two yeah i mean mom is kind of her own she's the boss so you know so you had that influence now we actually have a funny story about that
Starting point is 00:10:09 please do i was like i came with my son to when my son came over he was like seven or something and we were going out to lunch. And we cross, like, all the, the main area of the company where all the developers are sitting in everybody. And one of the, one of the people, like, chat to me, hey, boss, what do you want to do about this and that? And he stood up and he was like, that's not the boss. I was the boss.
Starting point is 00:10:36 So, a kid knows his place. He knows what he was in here. Yes, I don't know. So now, in this, what, would, Is there anybody you're beating out? Let's say is there competitors in the market You offer better services in your mind
Starting point is 00:10:54 So maybe if someone's using XYZ You can say, hey, if you come over here You know, it looks way easier to use And more UI intuitive than PayPal. I tell you, I got to strike UI And I just Anybody who's just using a payment processor Will benefit immensely from using matchpad
Starting point is 00:11:12 Because it'll just like, you know, make the whole process for them and for their end users much better. People that onboard with Regpack after using only a payment processor directly see a 30% growth in their revenue right away just because the software is more intuitive and easier to use for the users.
Starting point is 00:11:31 Yeah. And it flows. One of the things that Regpack does because of the conditional logic engine and how it works, it presents to you only the things that apply to you. Now, the result of that, is people go into this automatic mode
Starting point is 00:11:48 where they're like at some point they notice okay, they're asking me questions and I'm filling out information that only applies to me. Like I've never been asked a question that is not applicable to me. And what happens is they go into automatic mode and part of that automatic mode is making the payment.
Starting point is 00:12:04 And that's how we allow organizations to grow about 30% in the first year when when you start using. Yeah. I mean, if you make it easier for a customer, you take away the roadblocks and the jumps and hoops and stuff. You know, like I say, I mean, I almost need a PhD to manage my Stripe panel.
Starting point is 00:12:24 Like, I'm like, what does this do over here? I had to go in there and the day over some stuff, and I was just like completely lost. And the language you're using them just so. It's not confusing, yeah. I just like, what? And now try to make installments with Stripe. Oh, my God.
Starting point is 00:12:39 That's really complicated. And in Red Pack, it's just like, how many installs you on your head do you want to make? Three, boom, you're done. Yeah. I mean, if you're selling expensive consulting courses or packages like that, you know, sometimes that can be a barrier that you deal with with, you know, Stripe or PayPal's like, what are you doing over there? Huh? What's going on there? You know, it's, and there's a lot of my friends that do that sort of thing, and they've had issues where they shut down our account and were you going to go talk to them
Starting point is 00:13:08 and shit. Yeah, totally. You're like, is this what you do for a business? If you're sending, if you're selling, if you're selling something that has a ticket item of like $2,000. Yeah. Not many people have $2,000 right off the bat, but if you tell them, you need to pay $500 for four months, they're like, I can do that.
Starting point is 00:13:24 I'm going to put my health insurance on this. No, I'm just kidding. Can I put this on a way? Can we get hospitals? You just this thing? Anyway, I've got a few horror stories of hospitals recently in their billing. I end up paying one bill double because their billing is just such a nightmare to the point that they said, okay, well, the next surgery, you just send us the money directly.
Starting point is 00:13:46 put you on the double billing system. I mean, seriously, I got double billed. And I thought it was short the first payment. And I thought, oh, this must be another bill. And it's, you know, so I paid that. And then I called them up. I'm like, hey, what the hell is going on? And they were like, oh, yeah, we double bill, Jay. I'm like, yeah, this is quite the game you guys got over here. I mean, I wish I could just double clients and then pretend to be stupid. And they didn't give you the money back. No,
Starting point is 00:14:12 they fixed it. But what, what they did was they applied it to the other balance that was still there. So basically advanced my penis. So was this your first entrepreneurial business that you did? No, it's actually my third. Oh, wow. Okay. And so, go ahead.
Starting point is 00:14:35 And so how did the other two work out? How did you finally made you decide on this one and go, I think this is the one, maybe. First of all, the other two were during my studies, and there were more like a hustle to make money while I'm studying. And they were more like, they were very technology-oriented. It was like, eventually I sold it to a big company that used the technology in different ways, right? Here, I really, like, I wanted to build a real business that has clients and customers, and it's on an exit plan. It's an actual business that helps other organizations and creates value.
Starting point is 00:15:14 That's what was important for me. And so you built this. And did you do some research to see if there was a real big market for this? That it was, you know, something. Yeah. Like after I came up with the technology and figured out, okay, I have some interesting technology. I actually did research for, I think, three months to see which fields this technology could be interesting. And I found a service field because it's so unique.
Starting point is 00:15:43 Think of it like this. anything, nearly anything that is e-commerce, there's no onboarding process, right? Let's say you want a shirt. The onboarding process is basically picking the shirt and buying it. That's it, right? Maybe giving your address to where they want it to send. But any service type business, think of it like a school, a lawyer, a doctor, any of them, they have an onboarding process. You can't just get the service.
Starting point is 00:16:09 You need to give information. You need to sign some kind of documentation. you need to select the services that are correct for you. Normally there's someone that needs to take care of you, how are you going to get the service? So from my perspective, suddenly that was amazing because when you have a system that has no constants in it, you can create any type of onboarding process.
Starting point is 00:16:31 And that's where like the light bulb, I had that aha moment. It was like, okay, this is like, this is interesting because it's complex. It's very fragmented. and you have technology that can win over most of the market. And so you launched this in. How many years ago did you start it? Ten years.
Starting point is 00:16:56 Ten years ago. So you guys have been going for quite some time now. Is there any sort of future services or rollouts? Maybe you have on the horizon you can tease out to people. Or maybe they're thinking, well, that will definitely push me over to sign out. We're coming out with a few very interesting services. One service is that you could basically build the whole system through AI. If you would explain what you have, you upload your own document,
Starting point is 00:17:24 and AI would just build a system for you through our API mechanisms. That's one. The second one is that we're coming out with a very flexible invoicing structure where you can continue to use, basically like we said, the wheels on the car, you can use Stripe or whatnot, but now you'll have an invoicing service where you can split the invoices, you can send that. It's like for bigger businesses normally where someone, is there someone else paying versus someone else that's working on it? And then we've launched also our integration tools where we now have integrations with QuickBooks
Starting point is 00:18:00 and about QuickBooks is the one everybody uses, but about 300 other ones that are going to be used. Well, this should be really interesting in all that you have going on there. And you've got a lot of big clients that work for you that utilize the service and stuff. Tell us a little about the pricing. How does that work? I see different levels that people can do. And is the payment processing, I see your promotion of, or not a promotion, but it's got a byline there. Payment processing is low as low as 1.5%. Give us some lowdown on what that's about. So we actually have unique technology that allows us to lower people's payment processing considerably.
Starting point is 00:18:39 One of the, the first thing is that we offer you to, you can process with ACH credit cards and also all the reward cards and in addition to that debit cards. Now what we have provided technology that we built that allows us to detect if someone is using a reward card versus a debit card. Now I'll explain why this is important. A debit card, to process a debit card from a business perspective,
Starting point is 00:19:07 is much cheaper than to process a credit card or even a rewards card, right? Now, once we can, and normally you only know that after you processed the card. So someone can come in, pay $1,000 and because they're using their Amex, platinum, and whatnot, you're suddenly paying for that $100, $5 for processing or $6 something because it's so expensive. Whereas if he uses a debit card, you'll be paying $0.90 or even $0.50, right? So that's a huge difference. Now, multiply that by big numbers. That's a lot of money.
Starting point is 00:19:43 Now, we created proprietary technology that allows us to detect the card type on the fly, like when they're actually typing in the card. Now, what that allows us is it allows us to only add fees for high-cost cards. So from the business perspective, they can reach a situation where they're always paying like 1.5%. because anybody who's using an expensive car type, they're paying the difference. Now, normally what happens is they see the fee, and they're like, and it sells them, like, okay,
Starting point is 00:20:16 you're using Amex, whatever, this is the fee. And that if you use your debit card, there's no fee. And then they just take out their debit card right away because they don't want to pay the fee, right? Oh, yeah. Everybody wants to pay fees. And from their perspective, it's like, I don't care. I don't care if I pay with my Amex or with my debit card.
Starting point is 00:20:33 It's the same for me. They pay with their debit card, And suddenly the businesses are saving like three, four, five percent on their overall revenue, which is huge. Yeah. You guys should go talk to Walmart. I always go into my local Walmart and they don't, they don't, you always have to shove the card in. You can't do the wave thing, the tap, right? And I'm like, what's going on with you guys?
Starting point is 00:21:01 Like your Walmart, like you can't afford new terminals or something or whatever. And they have like a little thing that keeps you from tapping. It's like a little hook. So I finally asked me then, I go, what the hell is it with you guys where I can't? Because there's been a couple times where it's my local Walmart and I'll forget my credit cards or my wallet at home. But I have my phone so I can easily do the tap thing with the phone. The tap is more expensive for them. Yeah.
Starting point is 00:21:25 And you know what they told me? They go, their arrangement is through Apple. And Apple charges like an arm in a lake or something. And they're like, yeah, we just rather, we just rather it charges. more for the tap. I'm like, are you for real? Yeah, because it's considered higher risk. Yeah. And, you know, oh, is that why
Starting point is 00:21:43 too? Okay. All right. And, and, but I'm just sitting there just going like, you're Walmart. You can afford it. I don't know. They want to make more money. That's fine. Isn't it? Isn't it crazy? But, you know, every other place I go into,
Starting point is 00:21:59 that's the, I think that's the only story I go into that doesn't have tap. Everyone's got tap now. So it makes it really inconvenient. especially like i i i think i had one time where i bought a bunch of groceries and i thought my wallet on me and i didn't and i was like well i got my phone and they're like yeah screw you i was like what the hell but uh and then for sometimes you'll let you do the tap because they'll lose so much business from people in that forgetting a wallet yeah but i mean they they totally say have some square deal with or square deal might be there right wrong word
Starting point is 00:22:31 they have some deal with uh apple and i'm just like doesn't they Don't they do phones? Anyway. So what haven't we talked about that Regpac offers in features of benefits, maybe? I noticed you guys have something here reporting in analytics. You know, PayPal's reporting analytics is a nightmare. I haven't really tried. I would say that the biggest thing that Regpac does for an organization is the automation.
Starting point is 00:22:57 What we always talk about is that when organization comes to us, we sort of learn the process, understand what their needs are. Normally, I also, like, when I get on the call, sometimes I get on the call, I don't want to hear their pain points. I want to hear what the goals are. Like, where do you want to be 12 months from now, 24 months from now? Where do you want to be? What are your goals? And then we take that, and what we do is because of Regpack is a software that automates the process, we look for what we call the common case.
Starting point is 00:23:29 We say, okay, what do 90% of your clients, considering that you can do like conditional logic, What do 90% of your clients do? Like, what is the process that they go through? Okay. And we find that sort of like, you know, tree where 90% of them go through. We automate that completely. And that's where we tell the organization, okay, what we just did is we took you out of the way for 90% of your clients, maybe 95% of your clients. Now what happens is you only take care of the special cases.
Starting point is 00:24:02 Someone can't come. There's a problem in the family. They want to transfer the money from one user to the other user. Stuff that you could not automate ever because the people are people, right? But suddenly an organization that was spending hundreds of admin hours, just taking care of work that they shouldn't be doing because a computer can do it. There is a common case. What happens, suddenly the organization takes all these people that used to do grunt work
Starting point is 00:24:31 and they can connect with their clients. They can connect with their students, with their campers, with their travelers, et cetera. And the client satisfaction just sky rocks. Because you automated the common case. You took what most people go through, then you just made it flow. So do you kind of custom, sorry to interrupt you. Do you kind of customize that flow then? It sounds like you guys are really customer-centric and help people design what they need to do.
Starting point is 00:24:58 actually we are very customer-centric and the way what I'm talking about like I said a few times the conditional logic engine basically what happens in regpack as people are going through the onboarding process what happens is the conditional logic understands who they are and what they need and as they're going through it basically changes the process on the fly so they're only asked the questions and presented the options that apply to them. So that way, think of it like, you know, one person can come in and fill out five forms, and another person would fill out only three forms. One person would be offered things that are connected to teens and sports,
Starting point is 00:25:43 and another person would be offered things that are connected to art based on obviously the offering of the organization. And everything there works, everything in the software works that way to make sure that every person is going through the unique process that only they should be going through. Well, that's definitely customer-centric. You know, making systems that make it easy and easy UI, make it, you know, not a lot of hurdles that people have to go through, that can really be important because, you know, you deal with some of this other stuff.
Starting point is 00:26:17 And like I say, if you've got a bad UI, it drives, it drives customers away. They're like, yeah, I don't want to deal with this. I mean, I've had to deal with a few lately in the medical community to get some surgery for hernia. And boy, you know, some of the things they presented me with, you got to sign up here with a doctor and then you've got to sign up here with the hospital. And then, you know, they got all the vendors and crap and you're just like, what's going on, man? And some of their stuff looks like it was done by like Windows Vista. You know, like, what is what is going on? I'm trusting these people in my life under anesthesia.
Starting point is 00:26:56 No, don't we? What we always tell the engineers that help our organizations build these things, think of a mother that's like super tired, end of day, needs to register their kid to something while making dinner, okay? It needs to be that simple, where she can be thinking about her kids, about dinner while registering, and it still works. And the kids screen in the background. Exactly.
Starting point is 00:27:20 Yeah, I mean, you just, you don't, you don't, I don't, you know, one of the things I was mentioning the UIs and stuff and some of the stuff I've seen, like some of it's like, it really looks like, I'm like, did you design this in 2015? And the Ui is just awful. Like I had to call some people and be like, what's going on? That's how I got double billed to. They're just to just run amok.
Starting point is 00:27:42 What it was is it was, it billed me for the bill, and so I made a payment, and they had a payment thing for me for the surgeries, and so I made a payment. so then when the payment came due the next month for you know two or three more payments it built me a new whole bill for the remaining amount separately and so i remember seeing it i'm like that's a different amount but it's not as much so i guess i got to pay that too so i paid that and then and then i looked on the ui and i'm like wait there's two of them here what's going on i call them and they're like yeah it's doing that so we'll just we'll merge it and fix it, but I'm like, you shouldn't have to merge it and fix it. Exactly. Like,
Starting point is 00:28:24 you think, like from the organization standpoint, they also wasted a ton of time. Oh, yeah. Because I had to get on the phone and call them as a customer and be like, what the hell? Why am I having to babysit your life? Yeah, it's crazy, man. Anything more we need to talk about. I think it's great that you guys are able to sit down and work with people, customize them. I notice there's an open API and web hooks. Is that something customers can utilize if they have Normally, bigger clients use that, but we do have a large number of our clients use the API. Basically what you're able to do with the API, it's a total open rest API where it allows you to retrieve and change information in the system. So if you need to connect it to a customizable CRM, if you need to have data transfer between units in your organization, then it is really helpful.
Starting point is 00:29:16 or if you need to create some kind of functionality that does not exist in RETPAC, you have the Open API and you can use that. For example, we have, JCC is like a client that uses the API extensively. I just know because I talked to about an hour ago with one hour devs. They have like sort of like Olympic games, like for teens, right? And they have like all kind of logic that needs to happen in the background based on background checks and the connection of where you're coming from, et cetera, and they use the API in order to make sure that all this logic is seamless to the client.
Starting point is 00:29:57 Another example is we have a client where they use the API in order to transfer information into their CRM automatically or from their CRM into Reggback. So for example, Redpack is not a lead system for sales. So they have a sales team that uses the CRM. And once a client tells them, yes, I want to go forward, they only click a button and everything is ported over to Regpack, all the information that happened with the sale. And now when the client comes in, they don't need to fill out double information. The person that's taken care of them understands exactly what happened with this client.
Starting point is 00:30:34 And there's no miscommunication and it happens with a click of a button. Click of a button, ease of use, friendly UI. Anything more we need to know about that we haven't talked about Reg Pack before we go out? No, I think that's it. And so I notice people can hit a button to speak to experts, so it sounds like there's help readily available. People don't have to foam around the site. They can be like, hey, how does this work? And I love that you guys, you know, the one thing I did with our companies is I always
Starting point is 00:31:03 customized for our clients, especially our bigger one. We try and make it easy for them to integrate with us. And, you know, it's so hard to get people to do that nowadays. It's kind of weird. You know, people are just like, no, just fill out the forum on the website and don't talk to us. No, no, we talk to you. Don't worry. It's like, we'll get back to you next week.
Starting point is 00:31:23 Just send us an email and we'll, if we get back to you. That are we following. We get back to people. Actually, a lot of times I like to participate myself in some of these conversations because some of these organizations are amazing. It's like, you know, organizations that are helping autistic kids or organizations that are helping children. that do not have access to technology, learn how to program. So from some of the times, it's really heartwarming what these organizations are doing. That's pretty cool.
Starting point is 00:31:53 That's pretty cool. And you can just make things easier because they've got better things to do than mess with this stuff too. You know, they're trying to help kids people and do their events and stuff. You know, last thing you do is you don't want to get a doctorate in how to process payments. That's your job. It's pretty complicated, actually. Yeah, yeah, I know. yeah. That's the thing. You don't want to learn the whole thing. So give us a final
Starting point is 00:32:16 pitch out for people to onboard with you. How can they reach out? How they can get to know more, et cetera, et cetera. Best way to go to the website, regpac.com. There you can fill out the forum. A specialist in your field will contact you. And there's a whole process that you see a proof of concept. There's an I call. The whole thing is made to make sure that you understand how RedchPack is going to help you. In terms of like seeing testimonials, clients, all that, all that is on the website or on LinkedIn. Our LinkedIn is actually very, I also suggest just writing in Google, a soft rush Forbes.
Starting point is 00:32:52 And we did a lot of research around how RedchPack is helping various organizations. And Forbes was kind enough to publish a lot of it. Nice. So you can do that. The more business, the better. Well, thank you very much for coming on. Give us your dot com is one this time as we go out. and we'll wrap the show.
Starting point is 00:33:10 Yeah, www. regpacks.com, LinkedIn slash Regpac, LinkedIn slash Softorosh, and Instagram, just rich. That's it. Well, thank you very much
Starting point is 00:33:19 for coming to the show. It's been a wonderful dog to have you on and find out more about what's going on. Of course, if you can save money, you can create seamless process for your clients, that just makes everything better.
Starting point is 00:33:28 Thank you very much. Thank you. Thank you. And thanks for us for tuning in. Go to Goodreach.com, Fortress, Chris Foss. LinkedIn.com, unfortunate as Chris Voss. Chris Voss won the TikTokity and all those crazy places on the
Starting point is 00:33:39 internet. Be sure to further show your family, friends, and relatives, or else, you know, I might have to go door knocking, you know, like the, like the seventh day of Venice or Mormons or the Scientologists, start sending you weird mailers and stuff that I get all the time, and, you know, beg people to subscribe the show. So help me out, if you would, please, because we, 2,500 shows, 17 years, we're going to try and do 17 more and another 2500 shows. I didn't quit saying that because I kind of have cringe because they know how much work goes into that but i love you guys so love me back please that's all i'm asking that's all i'm asking me i just want you love me back take care be good to each other stay safe we'll see you
Starting point is 00:34:16 next time and that should have us out man great you

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