The Chris Voss Show - The Chris Voss Show Podcast – Gary Shapiro, CEO of the Consumer Technology Association and CES Show
Episode Date: December 18, 2019Gary Shapiro, CEO of the Consumer Technology Association and CES Show...
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Hi folks, Chris Voss here from TheChrisVossShow.com. Hey, welcome to another version of our podcast.
We certainly appreciate you guys tuning in. We've got some exciting stuff we're going
to be covering today. Be sure to give us a like, subscribe to us on YouTube, hit that
bell notification on YouTube.com, or just Chris Voss. You can go to TheCVPN.com to see
all the eight podcasts that we have under the Chris Voss Podcast Network. So be sure
to check that out as well, covering all the different
aspects of some things we're going to be talking about today. Today, we once again, this is a
reoccurring guest we have on the show. I've heard that he wants a robe, much like, you know,
Saturday Night Live gives you a reoccurring guest robe. So we'll have to look into that for him,
get his measurements. It is Gary Shapiro. Gary Shapiro is the president and CEO of the Consumer Technology Agency, or CTA, otherwise it's known.
They are the U.S. Trade Association, representing more than 2,200 consumer technology companies, which owns and produces CES Show.
You may have heard of this giant show coming up next month. And he directs a staff of more than 160 plus employees and thousands of industry volunteers,
leading organizations, promotion of innovation as a national policy to spur the economy,
create jobs and cut the deficit.
That sounds great to me.
Welcome to the show again, Gary.
Chris, I am so honored and happy to be here again with you.
I'm honored to have you too.
I love you, man.
We're good friends on Facebook.
I love what you write most of the time.
Uh,
were you right?
Really smart stuff on technology and everything else.
And,
uh,
I like to keep thought leaders around me and,
uh,
man,
I don't know how you do it,
Gary,
every year pulling off CES.
I mean,
this is,
this is a hell of a show.
You know,
I sometimes pinch myself. I'm very fortunate.
Obviously, the 4,500
companies that exhibit are the stars of the
show, and every one of them
brings their own thing and cool stuff
to the show. We're just
throwing a big party, essentially,
and they're the ones that come with all the gifts.
That must be why I like to go to the
CES show. It's just a giant party, Chris.
Well, it's not a party.
Chris knows I just kicked out the PR person
because now I can say what I want,
but it's not a party, obviously.
It's a business event.
It's definitely a business.
There's not drinking and falling over or anything at CS show.
Well, what's going on right now
is people are trying to balance their family
and their holidays with the fact that they have deadlines to meet to get to CS. They're
trying to get the product ready in time. They're trying to, you know, finish off the collateral or
anything they're doing, set up their meetings. It's an incredible time of year for people right
now in the CES itself. You know, it's looking great. You know, Las Vegas is not quite always
decent weather. The airlines are adding extra seats last show they added 20,000
extra seats just for cs 10,000 domestically they should just rename las vegas uh the cta show or
the cs show during you guys time there you guys own that town uh you know it's interesting because
because you know i the more i learn about it, the more interesting it is actually how people get there. So one of our opening keynoters is the CEO of Delta Airlines, Ed Bastian. And the way he got
familiar with us, he was at the CES last year as a walk-on to talk about what Delta's deal with IBM
when Ginni Rometty, the CEO of IBM, was keynoting. And he was so impressed with what he saw and the
fact that Delta is a tech company. And we've been saying every company is a tech company. And did I look,
I fly Delta twice a week, to be honest with you, at least twice a week,
sometimes more, uh, you know, like when I checked in on Monday morning,
it was with a facial recognition. Wow. You opt in on it. And they're,
they're done all sorts of things with track.
They track your baggage if you want with a wrap,
they do all sorts of really cool things on board you know you can watch uh everything from cnbc to the chris voss
show on board it's awesome there you go in fact you can just call it out now on the uh hey g o o g
l e or a l e x a i can't say it because it will trigger half the office that's funny but you can
always ask for the podcast so let's get into the ai part
of that first but how big is the show this year is it expanded um how big is the show this year
well we couldn't expand this year because we were landlocked in terms of the amount of space it's
pretty much the same size as last year um we don't know there's more hotels you guys can take
uh we well we're waiting for more hotels to be built and that's true progress plus
you know next year we talk we'll be talking about the 2021 show and then brand new convention center
which hopefully is opening in time for our show so we'll have more space in a new facility it'll
be very exciting we're we've been working around that for a while but i think you guys are the ones
who force them to expand that thing every year the the work on the sand force them but we did
ask and they did invest like over a billion dollars in this expansion and new construction force them to expand that thing every year the the work on the sand force them but we did ask
and they did invest like over a billion dollars in this expansion and new construction vegas is
still the greatest place to have a show in my opinion uh i always i always beg the people at
south by southwest to move the show there because austin they've so much growing out outgrown austin
it's awful so you guys you guys got a lot of stuff going on the
show you've got some really keynotes you want to run anybody by us that's keynoting this year
absolutely so we have um the night before the show we have top people from samsung and uh from
mercedes uh that's right before we also have uh a bunch of other uh there's so many different people
speaking it's hard to get through
you just have a ton
yeah there is a ton there's definitely a ton
Meg Whitman is
you know she used to head eBay and now she
heads a company that's focused
on short form video which is really
really interesting her and Jeffrey Katzenberg
will be speaking and keynoting
the famous producers I assume everyone knows who Jeff Katzenberg is be speaking and keynoting, you know, the famous producers. I assume everyone knows who Jeff Katzenberg is.
We got a lot of great speakers.
We actually are focusing some big issues like privacy.
We have the top privacy officers for Facebook and for Apple speaking along with
an FTC commission. That's kind of cool.
That's going to be interesting.
I think I saw the PR thing on the FCC commissioner. You know, what you talked about earlier with Delta and facial recognition,
and of course, I'm sure that you're probably using AI from IBM and stuff,
and I'm seeing a lot of that from the press releases that are coming from CS right now,
is AI is going to be huge at the show.
It's going to be the future.
But then privacy, of course, on the other side of that,
is going to be a huge aspect show. It's going to be the future. But then privacy, of course, on the other side of that, is going to be a huge aspect to balancing that technology.
Absolutely.
So artificial intelligence, AI,
is definitely one of the core technologies
underlying a lot of what's happening at CES.
It is so pervasive.
It's kind of like where the Internet of Things was a few years ago.
You just, in a way, it's just everyone's going to have it.
And there's all sorts of new applications that are coming, will make our lives better there is is what's interesting is
underlying and there's a few big issues one of them is privacy and then there's this like global
competition as to who's going to be the best and you know it's interesting because china said we
are you know we are this is one of our major strategies to be number one in ai and they
graduate a million engineers a year.
And they,
you know,
they have a lot of data and they have one language and they,
they have a different concept of privacy that we have.
So they're going forward in some ways that probably would be culturally unacceptable to us.
And definitely Europe.
I mean,
Europe goes.
Yeah.
There's cameras everywhere in Europe.
All about,
well,
that's an interesting,
you said that,
which is true in some countries,
but on the other hand, they have the most developed privacy laws.
So you have the right to take down stuff
that you don't like about yourself on the internet.
It's called the right to be forgotten.
They have the new privacy law, which is out there,
which really makes it tough to develop a lot of things.
So at this point, the U.S. is doing it kind of the right way,
although it would be nice to have a national law.
And that's one of the discussions. We have a lot of people from Europe coming to the U.S. is doing it kind of the right way, although it would be nice to have a national law. And that's one of the discussions. We have a lot of people from Europe coming to the U.S.
I think the fact that we share so much from a human liberty point of view with them in terms of democracy, the right to vote, the right to access the internet, the right to practice a
religion, the right to marry who you want, the right to speak, the right to associate,
all the things that we just kind of take for granted as Americans are very
consistent with some of the things Europe is doing.
And then there's this AI battle going on, which is, it's,
it's a very important time to change the world.
I've been to Europe several times this year.
We've had a lot of discussions.
We have a lot of European ministers coming.
Plus we have a lot of the top U S government officials coming of all sorts.
And a lot of these issues will be on the table publicly and also in terms of discussions.
And you guys do a lot of support of different issues.
I think charities, stuff like that.
I'll see PR things that will come out on different things
that you guys are doing that are, I'm trying to miss the word
that's off the top of my head, but just a lot of good stuff
that you guys do.
Thank you for that open invitation to talk about how wonderful we are.
I'll accept.
So one of the things we announced at the CES stage last year is we're giving
$10 million to companies that are started by or headed by women and
traditionally underrepresented groups.
And the thinking was, and a lot of this is definitely evolved over time,
is that the challenge we're facing in the technology world, there's a lot of this is definitely evolved over time is that the
challenge we're facing the technology world there's a lot of people that look like you and me
and then you know some of the ones who hit it off really well they give them they invest money and
they give to people that look like them are you talking about people that are really hot no i'm
just kidding now balding white guys that are you know you still wait i'm both i am well i'm the one
who's bald you're bold well i'm chasing
you i'm trying to keep up with you so anyway the uh bottom line of it is and so what we've done is
we've we've said look we we have to give more visibility to these people at ces in terms of
what they're doing whether it's startups or others we have to attract groups we've gone out to major
companies and have these employee resource groups as er, like for like black women or gays or whatever.
And they say, we say, could you help them come to CES?
Can we help?
Can we find scholarships?
Things like that.
And the thought is to get different people very, you know, to get them visibility, to get them attuned to the CES, which is a big show, and have diversity and inclusiveness, and
not just in speakers, but in people who attend, and in what we do in funding companies.
So every step of the way.
So we start, actually, as our philosophy as an organization, we start out with our kids.
We support boys and girls clubs, because they do a lot in terms of computer training, science
training, things like that.
And they're often with underprivileged kids, and it's a really phenomenal program.
Then we go up to various competitions.
We do it for veterans.
We have a whole separate thing where heavily veterans get jobs.
That's awesome.
We've announced on the IBM, with IBM last January,
that we would have apprenticeships,
which is a really nontraditional way of people becoming skilled,
but it's not very popular in this country outside of some more skilled labor type jobs. This is for
IT type jobs and others we're trying to expand it into in jobs that require technology skills.
And we've also worked with the White House to get volunteers from industry to step up and say, we're going to
train people within companies or hire people and reskill them for jobs that are future jobs,
the jobs we know we'll need people for, like data analysts, various types of programming,
things like that, self-driving cars. And that's the most phenomenally successful program there is,
in my view, because over 14 million jobs have been committed by our industry and other
industries. I think our industry was good.
Our members were for 4 million jobs. That's American jobs.
That's taking people who don't have the skills today and giving them new
skills. And that's a pretty big, strong commitment.
And I really came out of something I wanted to talk to you about because you
mentioned that I had my book launched in 2019 at CES. Well,
because as a result of that, where all I talked about was the future of technology and how great
it is, blah, blah, blah. Well, the truth is Ivanka Trump, I met with her in the White House and she
said, that's all nice, but what do you do about all these people that are put out of jobs?
And she started this program on her own. She inspired me to go out to my board who endorsed
the program immediately. It's gotten Democratic support, Republican support, everyone's saying, look,
government just can't do everything. Business has to step up. So our industry, our business
has stepped up and we're doing this reskilling and training, which is really, really important.
So as a result, my book I have coming out in paperback now in January, and I've added a new chapter that talks about this whole aspect of jobs.
Because people, let's face it, around the country and even around the world, we are encouraged by new technology.
We like it.
But a lot of people, the average person may be uncomfortable with it because it's changing everything. And, you know, if you're putting truck drivers out of work and cab drivers and all sorts of people who work in factories
and you're putting everyone out of work, in a sense,
based on old jobs and old skills,
that's a scary thought for people.
It definitely is.
And let's give a plug to your book.
You guys can go to Amazon.com.
Gary is the author of three books there,
Ninja Future, The Comeback, and Ninja Innovation. You can check out there ninja future the comeback and ninja innovation you can
check out his book and of course you can check out the podcast from last year where he plugged
his book and talked in depth about it uh but yeah for 10 years you've probably seen this between me
and a lot of tech people we've been talking about this whole sort of you that we're gonna have to go
through with retooling these people's education, people that are in some of these old steel
factory farms or steel factory areas. Of course, farms are going high-tech too, but we just
recently saw Ford is going to invest in 3,000 new high-tech jobs, I believe, for automated
cars in Detroit. So, you know, seeing some rebound with the Detroit thing there. And
you bring up a couple of things I want to cover too.
You brought up a good point about investing in youth,
investing in other people.
You know, the older I get,
the more I want someone to solve cancer
and solve the health problems
that you and I are both going to have to deal with
as we get older and they become more prevalent.
So the one thing I learned about owning companies
was no one has all the ideas.
No one has all the ideas. I
certainly learned that as CEO, because I would sit and look at my team and I go, here's my idea,
but please tell me why it's wrong, because I don't want to do it if it's wrong. And, you know,
we're going to lose, you know, business over it. Um, no one has the monopoly on all the ideas.
So if someone from the youth, someone from any walk of life can come to this country or
anywhere in the world actually and create something that's innovative that solves cancer
that makes our lives better hey i'm all for it man please solve cancer um but uh it's great that
you guys are investing in that um what was interesting is uh we did a lot of robotics
interviews on this show and my other podcast,
Spatial Computing, which talks about AI and stuff like that.
And what's interesting is we found that these new robotic things that they can have don't
require a lot of engineering and schooling to do, and they can retool a lot of people
into doing them, which is pretty amazing, which gets us through the curve.
They can actually just take normal people, put them through a small class, and teach
them basic robotics to operate some of these smaller robots that can work in small and
medium-sized businesses.
That's pretty amazing.
Yeah, you're right.
Things are changing rapidly, and sometimes it shouldn't be as scary as it is, but it's
definitely scary.
And we have to adjust as a country, as a culture.
The technology is going to it's definitely scary. And we have to adjust as a country, as a culture. There is, the technology is going to solve
fundamental human problems.
And when you talk about what's going on
with medicine, for example,
that's where the, I mean,
it's the fastest growing area of CES, frankly, is health.
But on the other hand, it has to grow fast
because, you know, there's a law
that actually limits the number of doctors in this country.
Oh, wow.
Yeah, since 1996. It had to do with funding of residents residents and uh but yet the
population is expanding rapidly yeah and especially at the older segment which needs more health care
service i on a thursday night i was picking my son up from school and i ran into an old well not
an old friend he's actually a younger friend,
but he's an oncologist. And I asked him how it's going. He said, terrible.
And I said, why? He says, I can't keep up with the number of patients I have.
There's just not enough oncologists in this country to serve the needs of people with cancer. And like, so what do you tell them? I mean,
you can't tell people to just wait. He had bags under his eyes.
I swear he's aged 10 years in the last two years and it's just it's getting a lot worse before it gets better so our thinking in part is
and maybe not just in cancer and others is that technology actually does provide some of the
answer in that first of all to the extent you can do remote monitoring so it doesn't have to go to
a doctor you could set up the algorithm so a doctor is alerted if certain criteria are met
um and then you know come on now the learning, you can figure out what actually works.
Technology can be used also as a treatment.
There's all sorts of treatments now for pain, which are technology-based rather than drug-based or surgery-based.
There's something called focused ultrasound, which actually is an outpatient procedure,
which is an alternative for many cancers than surgery or chemotherapy. So you
have all these things happening very quickly in the world of technology, which I think are very
positive that will help solve the problem. But there is still an issue, which I think you raise,
is that you really want smart people to come to your country and help. And that's clearly
the fervor in the country, in fact the world is not to encourage immigration anymore it seems
to be heading the other direction yeah and like i say no one has a monopoly on ideas i always
i always say what uh you know uh the father of steve jobs was an immigrant and he came to this
country seeking a better life and i always i'm like can you imagine what this world would be
like if steve jobs hadn't invented the uh iphone um iPhone. I think my job today is based on that.
Of course, the other side of the story, which is very tragic,
is that Steve Jobs, when he found out who his father was,
that he ran this restaurant that he could go to every week,
he actually never went back there again, never talked to his father.
I mean, that's just a sad human relations story
that has nothing to do with anything other than Steve Jobs
was certainly brilliant in a whole bunch of ways
and deserves to be a hero, but he
wasn't a wonderful human being. Some of my close
friends worked for him and helped develop the
iPhone. One of my one friend, Andy
Grignan, has a lot of stories. You may have
seen him tell stories. Oh, Andy's an old friend of mine as well.
Yeah, Andy has great stories.
He has some wonderful stories.
Putting the F word on his card.
It's just great stories. In fact i i met him when he
was kind of coming out of the bubble and he would tell us the stories and we're like you gotta tell
some people this now he's been on movies and stuff but yeah it's it's uh you know steve jobs is i you
probably seen this in your career of of seeing so many different ceos and i've i saw it and i may
have been guilty of a little bit of but. There are some that have this huge creative ability, but they also have this destructive side. And sometimes it's
really their destructive side is running right behind them. It's kind of like a two-some,
you're an avalanche. You're like, how did they survive? No, you make a great point. To be a
great leader, sometimes you have to think outside the box. Sometimes your human skills aren't
exactly what they should be and especially
in the technology industry a lot of people come from engineering like a lot of people including
some current very well-known famous uh tech starters of big companies they're um you know
there's a there's a their social skills aren't the best their emotional intelligence is good some of
the the tech leaders actually are um some of them have come out very, very, very young.
They haven't developed the maturity. And I compare that with Israel where every tech executive served
in the Israeli military for at least two years and managed people and big equipment. And they
dealt with death around them and the threat of death. And they're just much, they don't have the
problems that we have of maturity that we definitely have in the United States. And the other thing is, you know, we did a panel in France last month.
And it focused on one of the things we did at this French little CES we had there was a panel that I wasn't really focused on, diversity.
And there's this woman moderating.
There's three women speaking.
And then on the far end of the panel, there's this guy, this white guy up there.
And these three president engineers who started companies in france they spoke very eloquently
about the challenges of being a woman an engineer and the ceo and like i'm thinking the guy at the
end like what could he possibly be other than gay and i was so wrong because he said i have
asperger's syndrome oh wow you have to deal with me differently and he's very flat in his effect
and he basically if you look at silicon valley and places, there's a lot of people like me.
Yeah.
Kind of interesting.
So just because you're brilliant in starting a company doesn't mean you're brilliant in terms of your ability to deal with humans, ability to deal with different types of humans.
You mentioned also, which I thought was really important.
I don't want to lose the point.
You can't do everything by yourself as a company anymore.
And that's what CES has become. Every company is a tech company, but every CEO has of you can't do everything by yourself as a company anymore. And that's what CES has become.
Every company is a tech company,
but every CEO has realized they can't do anything alone.
So they have to partner with other tech companies.
They have to partner with other companies.
They have to work outside the vertical. In fact,
I think having talked to the whole bunch of CEOs on about this,
that the value now in terms of becoming a CEO of a big company that maybe you
didn't start yourself is really your ability to cut across vertical lines,
cut deals,
deal with people in different cultures,
be able to get to yes,
have win-win situations,
see the potential innovate.
And that's what CS is also is you're,
it's all about innovation.
A lot of the innovation comes from putting two things together that weren't
together before.
And that's the ability to see that and be inspired.
I mean, CES is from afar, it looks like a fun, interesting trade show.
But when you're there, as you have been, you know,
there's nothing like the value of walking down the halls or going to press
conferences or the serendipity of discovery in Eureka Park.
We have 1,200 startups.
It's just inspiring.
And it's hard to convey that but the inspirational nature
of cvs is so important and you see stuff from all over the world too so you see stuff that's
cutting edge you see stuff that uh maybe has been redone 50 000 times but in a new way that's kind
of interesting we're like wow i never looked at it from that angle um it's such a it's such an
amazing show for me to go to every year except for the walking.
I think I might give me a rascal this year.
We had an all-staff meeting. We went to all the things earlier today.
I'd say about one-quarter or one-fifth of our employees have never been to CS before. The guy raised his hand at the question and answer and said,
I've never been to CS before. He said, what advice would you give me? I said, don't buy new shoes
right before you go to the show.
Bring good walking shoes.
We have our big Facebook group that's growing larger this year for CS.
And that's the first thing.
And everyone's like, what should I bring?
And you're like, good walking shoes.
Yeah, and the other thing is that a building may look close in Las Vegas,
but trust me, it's not.
It's not.
That's an hour walking between hotels there it just doesn't
it's it's an amazing place the sense of proportion isn't like any city in the world well i can i kind
of have to thank you and my body probably thanks you because for the last week or so or two weeks
i've been getting on the trail let's just say it's a week i've been getting on the treadmill
trying to do an hour's worth of work because i'm like we got to get ready for the marathon the ces
marathon good for you so uh you know i mean i mean what's the downside i mean
you're gonna get healthy because of you hey you're up no i just i'll take your spot i was just saying
how great you look and i don't think i have anything to do with it but you know everyone
makes their own decisions in life and how they treat their body my theory of life is you got to
moderate everything and you got to get the sleep, the food, the spiritual,
the healthy lifestyle, and have a good time as well.
It definitely is, and it's just amazing.
So let me put you on the spot.
What's your favorite thing at CES?
I don't want you to alienate everybody else.
I'm not going to lie.
Honestly, it's Eureka Park.
I mean, there's these startups, and there's these people with such hope
and drive and passion and great ideas.
And they have the CS experience and every one of them is transformed by the end of it.
Because they know they get feedback from people like you and like Mark Cuban walks around and media walks around and investors walk around and Walmart's there and Shark Tank's doing auditions.
And they just come up with a new business model because they're
doing what they should to be doing as a startup because they're getting a lot of feedback before
they start going into production and i love eureka park because you you can meet a lot of small to
medium-sized businesses people are trying to make a difference in the world and probably the future
google's the future microsoft's and stuff and you know it gives them an affordable way you know not
everyone can be like you know samsung and sony and you know come in and build these million dollar sets in in uh in the huge
space but we love those as well by the way we do i mean i'll tell you you know going into the sony
or samsung or lg or like last year google like they just blew everyone away they they literally
poured tons of concrete in the parking lot and built a monorail system that you
toured the whole google thing and they got talked about google transit it was like i just can't wait
to i have no idea what they're doing but i i'm looking forward actually to seeing what they're
doing because they you know when you do something great the problem is everyone wants you to top it
and plug for eureka park if you go to the cs show show, I believe it's still in the basement of the Sands,
go tour Eureka Park and
you're going to see a lot of really cool stuff, a lot of
interesting stuff, a lot of innovative stuff.
Sometimes you'll see some stuff that's
like, you're like, okay.
But no, it's a great show
and there's just so much to do.
Every year I go to the show and I go, I'm going to
see every booth and I'm going to see everything.
There's 4,500 booths, Chris.
I don't know. That would be, what, a minute per booth?
Actually, I'm not even right. That doesn't cover it.
That doesn't even begin to cover it.
No, you'd have to be like 16 seconds a booth or something.
So that's not going to happen.
That's why people rely on people like you to say what happened there.
You know what I should do?
I should hire a crew to go around just
film everything for me and then after cs you can go watch it sometimes i feel that way because i
really don't get to see a lot of the show unless i'm taking a dignitary somewhere and we're just
like i'm usually more focused on talking to the dignitary and trying to get to where we're going
uh but and also you know we are responsible for 170,000 people, and one-third of them are from outside the United States,
and 6,000 journalists.
And it's just, we estimate about 20,000 products
are introduced to CES.
It's just a very, very exciting time.
But the thing that's really cool and changed about this year,
which we wouldn't have talked about five years ago,
is that the show is focused more and more
on different types of tech companies.
Like, we have the Weber Grill Company.
We have John Deere showing off new tractors.
We got Delta.
Now they've also taken out exhibit space
in addition to speaking.
All these, you know, P&G is there, Unilever is there.
All these companies at the CEO level are coming
or they're taking exhibits
or doing really amazing things.
So it's like the companies, the CEOs have figured out
that they have to be up with technology because everyone,
the human nature is to take the picture you're in and say,
Oh,
this is the way things are.
Wow.
This is a really extraordinary time we live in.
The reality is we're always heading towards an even more extraordinary time.
Yeah.
And you can't just look at your competition and say,
that's my competition.
I'm ahead of them today.
Well,
like the competition is thinking about what they,
how they could beat you.
So you have to keep moving fast just to stay ahead of your competition because everyone is it's a pretty brutal world of global competition but that's making everyone
better if you think about what's happening with self-driving with medicine with other forms of
transportation with water clean water clean air with education and entertainment we're getting
better and better all this stuff and there's always're getting better and better at all this stuff.
And there's always new things coming and it's a,
it means we'll be living longer. We'll be having safer lives.
We'll be getting around, you know,
if you just look at self-driving what that will do for people that are older
or people that are disabled, try to get their kids around.
It's just going to change life.
The quality of life. Yeah. I mean, I,
the one mantra I always had in our businesses is there's always a way to
improve something infinitely.
Like it never,
there's always a me as soon as you make an innovation.
Okay,
great.
What's next.
Um,
and there's always a way to improve things and make them better and better
and better.
Uh,
one of my favorite stories I tell,
it's not that great of a story,
but you know,
I remember looking at paperclips and being like,'s done there's there's paper clips and then i started
seeing in office max you know serrated paper clips to hold the paper better uh painted ones so you
could personalize them oh my god like i was like who needs personalized paper clips but people do
and there's just always a way to make something better. I mean, whatever it is, there's probably a way to make me better.
But we're still talking.
Chris, you're perfect.
You're just perfect as you are.
I love you, man.
I'm glad you're coming to see us.
Can I bring you to my psychologist appointments so that you can argue with?
No, I'm just kidding.
Well, we have to keep the economy going.
That's why we need to talk.
Thank you very much, Chris, for covering CES and for taking the time to talk to me.
All right.
I appreciate it, man.
I love you, bud.
Thanks for being friends with me.
I appreciate it.
I love the way you look, and I love that you're getting healthy and healthier every day.
Man, you have the secret of a fountain of youth you've discovered.
Wait until you see me after the CES marathon walk.
I got it.
I got it.
Is there a ribbon or prize I get at the end like a thing I can cross if I live
I'll send you one if you remind me
well thanks for coming to the show
be sure to check out Gary Shapiro go to Amazon.com
check out his wonderful books get the new
paper book that's coming out and
check out it's
CES.com
CES.tech
CES.tech
there you go.
Go to the show if you can get a chance or if you belong to the association or if you're
pressed or whatever.
Otherwise, check it out and watch it online.
You can see it on Twitter as well.
You can follow the CES pound hashtag.
Thanks, Gary, for being on the show.
Have a great show, buddy, as they say.
Thank you, Chris.
Happy holidays and safe travels.
All right.
Take care.
Bye now.