The Daily Zeitgeist - Sick-Day Rerun: Who Killed the Free Ambulance (It's Not Millennials) 08.31.23

Episode Date: August 31, 2023

In this rerun of episode 1507, Jack and Miles are joined by Brendan Ballou to discuss… Did You Know Ambulances Used To Be Free? An Enlightening, Infuriating Talk With the Author of Plunder: Private ...Equity's Plan to Pillage America About the Industry That’s Destroying America From the Inside Out and more! LISTEN: Make Me Wanna by BabeheavenSee omnystudio.com/listener for privacy information.

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Starting point is 00:00:00 I'm Jess Casavetto, executive producer of the hit Netflix documentary series Dancing for the Devil, the 7M TikTok cult. And I'm Clea Gray, former member of 7M Films and Shekinah Church. And we're the host of the new podcast, Forgive Me for I Have Followed. Together, we'll be diving even deeper into the unbelievable stories behind 7M Films and Shekinah Church. Listen to Forgive Me for I Have Followed on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Hey, I'm Gianna Pradenti. And I'm Jemay Jackson-Gadsden. We're the hosts of Let's Talk Offline from LinkedIn News and iHeart Podcasts. There's a lot to figure out when you're just
Starting point is 00:00:39 starting your career. That's where we come in. Think of us as your work besties you can turn to for advice. And if we don't know the answer, we bring in people who do, like negotiation expert Maury Tahiripour. If you start thinking about negotiations as just a conversation, then I think it sort of eases us a little bit. Listen to Let's Talk Offline on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. I'm Keri Champion, and this is season four of Naked Sports.
Starting point is 00:01:04 Up first, I explore the making of a rivalry. Kaitlyn Clark versus Angel Reese. Every great player needs a foil. I know I'll go down in history. People are talking about women's basketball just because of one single game. Clark and Reese have changed the way we consume women's sports. Listen to the making of a rivalry. Kaitlyn Clark versus Angel Reese on the iHeart on the iheart radio app apple podcast or wherever you
Starting point is 00:01:25 get your podcast presented by capital one founding partner of iheart women's sports hey there zeit gang it's super producer justin here letting you all know that as miles is out of the country gallivanting across italy jack's body turned against him probably due to mentioning the havana syndrome one too many times who knows knows? Anyway, he's now out sick. So instead of a brand new episode, we are re-releasing this classic episode in case you missed it the first time. Enjoy! Hello, the internet, and welcome to Season 293, Episode 1 of Dirt Daily's iGuys! A production of iHeartRadio.
Starting point is 00:02:02 This is a podcast where we take a deep dive into America's shared consciousness. And it is Tuesday, June 27th, 2023. 6-2-7-2023. You know what it means. Sorry, my computer's crashing. Oh, I already know. Doesn't matter. They can't stop us because 6-2-7?
Starting point is 00:02:20 Oh, you better... I don't even know where I was going to pivot to. But anyway, it's National Orange blossom day national sunglasses day international pineapple day national ptsd awareness day uh micro small and medium enterprise national onion day national hiv testing national ice cream cake day there's a lot of days today we got them all we got two of my favorite fragrances you know orange blossom i've got some orange blossom candles, orange blossom tea. Oh, don't you? And then onion, onion tea.
Starting point is 00:02:50 Yeah. Onion candles. That like that onion perfume that you have is eye watering. Right? Eye watering. Like you just like get a little misty eye. Could you imagine if there was a thing where like you were just fucking emitting the shit that makes your eyes water from onions? Like, yo, the fuck is that actually tearing up near you?
Starting point is 00:03:16 Well, my name is Jack O'Brien, a.k.a. On we on we on we on we. I swear to you that I know this word, man. On we, on we, on we, on we. I know how to speak. I promise you I can. That is courtesy of CWGBO on the Discord. of a CWGBO on the Discord.
Starting point is 00:03:51 Making fun of me, humiliating me for mispronouncing on Wii as N-U-I. Absolutely. N-U-I. N-U-I. What's that word? N-U-I? N-U-I. N-U-I. I'm thrilled to be joined, as always, by my co-host, Mr. Miles Gray.
Starting point is 00:04:02 Miles Gray, a.k.a. I'm a bitch. I'm an orca sinking yachts to stop my yorka i'm a sinner i'm a whale i'm a hit you with my tail okay shout out to all garaventa pg uh up in it who found this on the twitter it's funny i love when people find things that like yo this is an aka they don't even listen to the show but these people don't know what you wrote is an AKA. And that was from Connor Daly on Twitter. But yeah. Hell yeah, Connor.
Starting point is 00:04:32 Aren't the activities spreading of the orcas? Yeah, I think there was another one. Like near the British Isles or something? I call it the British Isles, like I'm an old explorer. Yeah, I read about a new one. I don't know what it means for how far the message has spread from White Gladys. Yes, north of Scotland, they say. Damn.
Starting point is 00:04:55 They say, again, this could be a slight thing where now media is being like, this is a new thing, orc attacks spreading like wildfire. Because they said, quote, it appears to be leapfrogging across oceans. Well, if we're going to have like cell coverage out there, how would it be leapfrogging? They got that 5G, Jack. That's right.
Starting point is 00:05:19 Or maybe whales swim that far that fast. Or maybe orcas just know how to stay on code. Yeah, that's right. Anyways, Miles, this is a very special episode our guest today is an expert author of a book that i will just say explained a lot explained everything about how modern america operates in a lot of respects and you'll you'll even hear me admit in the beginning i'm like i would i was going around a lot of my adult life vaguely understanding what we're talking about and then but hearing it properly and like reading it have it be properly articulated by someone who's like looking at it from a legal standpoint like oh yeah yeah oh that's fucking terrible i mean like i i knew that broadly but this is uh it gives
Starting point is 00:06:07 it so much texture in a way yeah but it might seem at first like a little depressing because it's like it's giving you really good texture on like why things are bad in certain ways but i think ultimately it's kind of hopeful because it at least gives you an understanding of how things are actually operating so we're going to talk to our expert guest, Brendan Ballou, for a couple acts here for like the next 40 minutes. We'll come back and close things out after that. So we will talk to you guys in a bit. Just a caveat.
Starting point is 00:06:38 I normally, I just, I don't speak to the feds normally. So please don't, I don't want you guys writing in about how I made my doing. I said it's a it's always been fine for me. Come along, friend. Let's talk to the feds. All right, Miles, we are thrilled to be joined in our third seat by a federal prosecutor who served as special counsel at the Department of Justice. He is the author of the book Plunder, which he's here to talk to us about today. It is a hugely compelling, infuriating read about an industry I knew very little about. So, Brendan, first of all, welcome. Thank you for joining us. Thank you so much for having me.
Starting point is 00:07:21 Thank you so much for having me. So I just want to go as long as I can talking about this without mentioning the name of the industry that your book is about, just because I feel like when I hear the two words that are the name of the industry, my brain just goes to sleep because it's also the name that I've heard people who I like went to school with be like, Oh, well I do some things in and I'm just like, okay, I don't,
Starting point is 00:07:49 I don't know what that means. It's like, it's so divorced from reality and like anything that makes sense to me. And maybe that's by design. I don't know, but just some facts real quick. So these companies are massive and invisible in a lot of cases. You mentioned that they would be, two of them would be the third and fourth biggest employers of people in the country behind Amazon and Walmart if they admitted that they existed.
Starting point is 00:08:19 Or owned these entities. One, this industry helps explain why ambulances are aren't free ambulances used to be free like you have a quote that is very close to some things we've been saying on our show like anecdotally it feels like everything's getting a little worse our products are lower quality our stores are understaffed. And this book, more than anything I've read recently, really helped me make sense of why that is or how that's happening. And then there's also this list of companies that this industry took over. And then those companies declared bankruptcy that I just want to read through really quickly.
Starting point is 00:09:05 companies declared bankruptcy that I just want to read through really quickly. So we've got J.Crew, Neiman Marcus, Toys R Us, Sears, 24 Hour Fitness, Aeropostale, American Apparel, Brookstone, Claire's, David's Bridal, Deadspin, Gymboree, Hertz, KB Toys, Linens and Things, Mattress Firm, Nine West, Payless Shoes, Radio Shack, Shopko, Sports Authority, True Religion. Friendlies. Friendlies, yes. And I just, so I had just kind of taken it for granted that those places, along with the mom and pop stores, just no longer needed to exist because Amazon or something. You know, like that it was just likemart and amazon coming in and outdueling the mid-sized guys with scale but a lot of those companies still deliver on the central premise of
Starting point is 00:09:52 capitalism of like delivering value to people's lives and getting paid for it and like so this helped me fill in a bank a blank that like a lot of these companies are actually getting killed off by the science killer that is private equity private equity folks said it all right again a word that has the magical power to turn my brain off but it's one of those words too like it turns my brain off because it sounds like when i hear it so much that i'm embarrassed to admit how little i know about it and you're like yeah private equity i know like i hear that all the time. And if someone asked me to start explaining it, I would probably start like sounding like some MAGA Republican trying to explain like how the insurrection was an inside job or like the dog, like, well, the thing you got to understand is like the,
Starting point is 00:10:36 the Clinton socks case and documents. And you're like, whoa, wait, huh? That I'm, that I think it's also, that's sort of like the brilliant part of this industry is that it so many of us are blissfully ignorant of its power while it is able to just run rampant. Yeah. But let's talk scale, first of all. Like these are massive companies, as you mentioned, third and fourth biggest employers in the country. Yeah. So it's kind of amazing how big private equity firms are. Yeah. So it's kind of amazing how big private equity firms are. And I should say at the outset, of course, that I'm speaking purely personally and not necessarily reflecting the views of my employer. So let's just talk numbers here. As you mentioned, some of the leading private equity firms, if they were considered with their portfolio companies, would be the third, fourth and fifth largest companies in America after just Amazon and Walmart. In terms of what they're buying, private equity firms spent a little over a trillion dollars buying companies last year and $1.2 trillion the year before. Just for a sense of perspective, the entire U.S. GDP is about $25 trillion. So it's not an insubstantial part of the entire U.S. economy. And in terms of
Starting point is 00:11:42 where they're spreading out, it's just about every industry you name. You can think of, you know, you already named, you know, ambulances, you named a lot of retail stores and so forth. But whether we're talking about health care, housing, prisons, education, municipal services, you know, literally the font of my book was owned and licensed by a private equity portfolio company. so it really surrounds you yeah the i i guess my assumption and maybe the reason that like the the ideas behind private equity like didn't cohere didn't like stick in my brain is that like it doesn't they don't take over and i guess the premise is right that they take over a company and they figure out ways to make the company better and more profitable like as this you know in and of itself this company now delivers better
Starting point is 00:12:31 value to the customers that serves at a cheaper price but instead of doing that they are really seem to be doing something between that and stripping it for parts and like getting them to pay them fees and putting them out of business in a way that is legally structured so that they don't face any of the consequences yeah you know i think you know miles kind of framed it right because it's something that i felt starting out of this project is private equity is a word that I term that I think we've all heard. But like, if we're honest, like, we usually don't actually know what it means. And I'll confess, I didn't know what it meant until about a third of the way through this project. So I don't think anybody should feel embarrassed about that. So just taking a step back. So what is private equity? And how does this business model work?
Starting point is 00:13:23 So private equity firms take a little bit of their own money, some investor money, and a whole lot of borrowed money to buy up companies, as you were saying, Jack. And then what they do is they sort of enact these operational or financial changes with the aim of selling it for a profit a few years later. So it's a very simple idea. But the problem that we've got is our laws and regulations are structured in a way that really leads to a lot of bad outcomes. So for instance, private equity firms typically just own companies for a few years. So they have a very short term perspective. And when they own them, they tend to load the companies up with a lot of debt, and they tend to extract a lot of fees. and they tend to extract a lot of fees. And then third, and this is the part that interests me the most as a lawyer, is they're extremely good at insulating themselves from legal liability for the consequences of their actions. So when you've got those three problems, it leads to all the
Starting point is 00:14:14 things that we're talking about here. Short term, a lot of debt, insulation from responsibility. It means that private equity firms often profit, but the companies, the customers, and the employees often don't. Yeah. And how much is that? Because that is something, even as you are describing it, just this idea of adding hidden fees to these companies and extracting fees,
Starting point is 00:14:40 using them like ATM machines, doing things that are just like short-term value grabs as much as possible or just like money grabs like that seems to be like you talk about how these are the new cool places to work in the finance industry and it like that logic of like no longer think about long-term health and just like kind of cynically like smashing the company until smashing thing you are doing business with until it gives you money like that it feels like that we're seeing that kind of everywhere like when we talked about like the new hbo max changing his name to max and like that but like his main insight is like just cut budgets like that that's
Starting point is 00:15:25 the other thing that just keeps coming up over and over again is like their big insight if you can call it that is just like cut budgets don't don't spend any money so that we can turn things around really quickly and that that ends with them like being understaffed during... They cut doctors... One of the private equity firms that bought an ER or was in some way in charge of an ER was cutting staff during the COVID pandemic. It's just... They only have three answers,
Starting point is 00:16:03 and they're all just short-term value grabs, right? Yeah. Well, let me give an example of sort of how this sometimes works in practice, and then maybe I can address, I think, what your broader point is here. So, you know, one of the examples that I always turn to is Carlisle's acquisition of HCR ManorCare, which was this very large nursing home chain in the United States. So they bought it up primarily with debt, executed a lot of tactics that you were sort of alluding to, like what's called a sale-leaseback, where they required ManorCare to sell all of its buildings and offices and then lease it back to itself, which kind of gives it a quick hit of cash, but means that now they sort of have a
Starting point is 00:16:39 lease on something that they used to own. They extracted transaction fees and management fees, which were essentially fees for the privilege of being owned by the private equity firm. And, you know, understandably, you know, when you start extracting money and disinvesting in the company, health code complaints spike, you know, residents start complaining about, you know, rodents and roaches and things like that. Eventually, somebody dies in one of the nursing homes. But when their family sues for wrongful death, Carlisle is able to get the case against it dismissed by arguing that it is not the technical owner of the nursing home chain. Instead, it merely advises a series of funds whose limited partners through several shell companies own the nursing home chain. And that's enough to get the case against it dismissed. And that's, you know, sort of the
Starting point is 00:17:29 typical example, or I shouldn't say typical, but a frequent enough example of how you can have a bad consequence with this business model. Now, if I can get to, I think, what your broader point is, which is, I think that there's a feeling in this economy that, you know, there's sort of a short term perspective that there's a sort of idea of extraction rather than investment and all these things. And I think that there are sort of broad macro things happening in our economy that can account for that and sort of talking about the rise of the ideology of shareholder supremacy and things like that. But one thing that I always try to hit home is that private equity actually is new and is different. And it's something sort of unique and separate from the rest of the
Starting point is 00:18:11 financial industry, which is not to say that the rest of the financial industry is pure and clean and perfect, but it's something distinct. And I do that because I think if we sort of throw up our hands and say that the entire sort of economy is broken, nature of capitalism has failed and so forth, it can lead to a certain level of, you know, sort of nihilism. Whereas if we say we've got this specific problem with this private equity business model, I think it's something that we can actually fix. Right. Yeah, I definitely felt more knowledgeable and therefore hopeful following reading your book than I did before. Because, yeah, it doesn't feel necessarily like it is everything having to do with capitalism. It feels like capitalism has this horrible version of like capitalism cancer that is just, you know, invading and being
Starting point is 00:18:56 able to spread and it's silent and so and kind of invisible to a lot of people. And so it's kind of out of control. I think to that point, right, of being able to diagnose the issues, because I think broadly, we see the issues of capitalism in this form of hyper capitalism we're in. But it's one thing to be able to say, okay, now let's be able to be able to diagnose these specific causes. Because before, like to Jack's point, I was was on a like just sort of this ignorant path of being like i don't know amazon like ruined all these like small places i'm like i don't know maybe people are starting buying toys anymore that's why toys rs went under and it's like no it's because there is a very it's like a very proven method of making money like
Starting point is 00:19:40 this and it's and it's we're incentivizing it because people are also on top of this like it looks like i don't want to lose sight of the amount of money that these people make sort of at our own expense at the expense of these people that are in these you know nursing homes or in prison or working for certain countries or certain companies sorry but you're like you point it to like a really interesting statistic because just to give people an idea of how wealthy the people that are involved in PE, pirate equity or whatever we want to call it, to get people's ears like up a little bit. Like what's the sort of disparity in how much money these people make versus something like we can wrap our heads around like, you know, like professional athletes? Yeah. So one of the statistics that really grabbed my attention is
Starting point is 00:20:24 that there are now more private equity managers who make over $100 million a year than all other financial executives, investment bankers's this sort of obscure sounding thing, is sort of the hot place to be in finance. The head of Blackstone, which is one of the leading private equity firms last year, made, I think, 10 times as much as the CEO of Goldman Sachs. And I don't think the CEO of Goldman Sachs is terribly underpaid. So, you know, these are areas where, you know, literally you have folks whose net worth is the GDP of, you know, some small country. Right. Yeah. Yeah. You talk you describe some parties that they're throwing in the book and it's really. And the whole head of Goldman is the DJ. That's how these guys are. They're like, yeah, dude, I have him here to be the DJ, not to be a guest. They're like, yeah, dude, I have him here to be the DJ, not to be a guest.
Starting point is 00:21:30 I think one of the parties, Stephen Schwartzman's 70th birthday, he's one of the heads of Blackstone, had, I think, at least one or two Chinese temples built in his honor on his property in Florida, had sort of dancers hired, the cast of Jersey Boys brought in, and had Gwen Stefani sing him happy birthday personally. So, you know, these folks have a fair amount of money to work with. And he's got taste, you know, he's a no doubt fan. He's like, I love Tragic Kingdom. How much money do I got to pay for you and Tony to get back together? The bassist. I love that. The don't speak video. The other thing, too, is like, again, we talk about because everything is typically that
Starting point is 00:22:05 we see, it's always preying on the weakest in our society, whether it's like draconian legislation or like the, the kinds of consumers these companies go after. I feel like it's, it's like almost guaranteed that the people that are on the shit end of the deal are working people or people who have no options. Can you talk about like how specifically like how this works, too? Because there is a methodology to getting as much money as they can out of this because they know they have a sort of captive consumer base. Yeah, I think your your phrase captive consumer base is exactly right. Because, you know, I started out on this project, I sort of assumed that private equity firms would go after
Starting point is 00:22:44 industries for wealthy people, because, you know, that's where the money is. But I was surprised by how many industries or businesses private equity firms bought up that targeted not the rich, but the poor and working class. You know, whether we're talking about we sort of alluded to this earlier, you know, prison services, mobile homes, for profitprofit colleges, various parts of the healthcare industry that target sort of lower income and working class families. And I think the reason for that by and large is working class people have fewer alternatives. So when you're talking about prison services, you can lower the quality of care. Or when you're talking about mobile homes, you can raise the cost of the lot lease because folks literally don't have an alternative and don't have another option.
Starting point is 00:23:31 Yeah. You mentioned elsewhere in the book about how like why ERs are attractive to them. And it's, you know, the inelasticity of demand and the fact that nobody really has has much say over where they are when they get shot or have a heart attack. And so they're like, bingo, there's these this consumer base isn't going anywhere. And so we can fuck shit up as bad as we want to, essentially. And we'll have we'll be able to spend very little and continue extracting money from people it kind of just reminds me of just like you're saying like ambulances used to be free that to the point now we have like it's now in our consciousness oh no no don't call the ambulance yeah don't do that don't do that and you're like oh that's the invisible hand of private equity right there just putting that into our minds. It's really interesting. You know, ambulances specifically, I think for folks from our generation, like we didn't even really realize that until pretty recently, you know, ambulances used to be largely owned
Starting point is 00:24:35 by municipalities. It wasn't until the 1990s and 2000s that you started having this privatization movement. And private equity firms have gotten very active in ambulances. One of the really interesting things is it doesn't seem like they've done a terribly great job managing them. There was a really interesting expose in the New York Times about them, about how sort of a disproportionate number of ambulance companies owned by PE firms were going bankrupt and going out of business and so forth. But to take one step back, I mean, I think emergency rooms are the really interesting story because two private equity firms own the leading physician staffing companies for emergency rooms. And according to research by some folks at Yale, really the
Starting point is 00:25:16 business model of these staffing companies is essentially to staff the doctors at these emergency rooms in a way strategically so that people pay surprise out-of-network bills. So you go to a hospital, you think it's in your network for your insurer, but you're actually treated by a doctor who works for a different hospital and as a result have to pay an out-of-network bill. So it's an area. Yeah, go ahead.
Starting point is 00:25:41 It's just tricks. It's adding confusion confusion adding complexity to the system so that they can extract fees without delivering any value whatsoever like that really seems to be sorry let's take a quick break and i yeah i want to kind of come back and just look further at the track record because i it really like the number of examples you give really suggests this is the model. Like this is what they do. They come in, they make it worse. They somehow get so rich that they can build Chinese temples at their birthday party.
Starting point is 00:26:16 With Gwen Stefani. Yes, with Gwen Stefani. I'm Jess Casavetto, executive producer of the hit Netflix documentary series Dancing for the Devil, the 7M TikTok cult. And I'm Clea Gray, former member of 7M Films and Shekinah Church. And we're the host of the new podcast, Forgive Me For I Have Followed. Together, we'll be diving even deeper into the unbelievable stories behind 7M Films and LA-based Shekinah Church, an alleged cult that has impacted members for over two decades. Jessica and I will delve into the hidden truths between high-control groups and interview dancers,
Starting point is 00:26:54 church members, and others whose lives and careers have been impacted, just like mine. Through powerful, in-depth interviews with former members and new, chilling first-hand accounts, the series will illuminate untold and extremely necessary perspectives. Forgive Me For I Have Followed will be more than an exploration. It's a vital revelation aimed at ensuring these types of abuses never happen again. Listen to Forgive Me For I Have Followed on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Hey, I'm Gianna Pradenti. And I'm Jemay Jackson-Gadsden.
Starting point is 00:27:28 We're the hosts of Let's Talk Offline, a new podcast from LinkedIn News and iHeart Podcasts. When you're just starting out in your career, you have a lot of questions. Like, how do I speak up when I'm feeling overwhelmed? Or, can I negotiate a higher salary if this is my first real job? Girl, yes. Each week, we answer your unfiltered work questions. Think of us as your work besties you can turn to for advice. And if we don't know the answer, we bring in experts who do,
Starting point is 00:27:56 like resume specialist Morgan Saner. The only difference between the person who doesn't get the job and the person who gets the job is usually who applies. Yeah, I think a lot about that quote. What is it? Like you miss 100% of the shots you never take. Yeah. Rejection is scary, but it's better than you rejecting yourself. Together, we'll share what it really takes to thrive in the early years of your career without sacrificing your sanity or sleep. Listen to Let's Talk Offline on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
Starting point is 00:28:28 I'm Keri Champion, and this is season four of Naked Sports, where we live at the intersection of sports and culture. Up first, I explore the making of a rivalry, Kaitlyn Clark versus Angel Reese. I know I'll go down in history. People are talking about women's basketball just because of one single game. Every great player needs a foil. I ain't really near them boys. I just come here to play basketball every single day and that's what I focus on. From college to the pros, Clark and Reese have changed the way we consume women's sports. Angel Reese is a joy to watch. She is unapologetically black. I love her. What exactly ignited this fire? Why has it been so good for the game? And can the fanfare surrounding these two supernovas be sustained? This game is only going to get better because the talent is getting better. This new season will cover all things
Starting point is 00:29:16 sports and culture. Listen to Naked Sports on the Black Effect Podcast Network, iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. The Black Effect Podcast Network is sponsored by Diet Coke. And we're back. So that story about how their insight into staffing was to trick people into using doctors outside of their network is just one of the stories in your book that is incredibly infuriating. There's also the worst hacking disaster in U.S. history. Do you want to talk about how that came about in partnership with private equity? Yeah. So two private equity firms bought up the tech company SolarWinds, which provides a lot of sort of like boring IT and security services to companies. Looking through the documents in SolarWinds public filings, it appears that after it was bought by a private equity firm, staffing at the company was cut.
Starting point is 00:30:17 And at least according to their public disclosures, a lot of their engineering work was moved overseas, including to, among other countries, Belarus, which is in the news recently. Oh, Lukashenko, great guy. Yeah, yeah, yeah. Whether that's causal or not, ultimately, SolarWinds suffered what one government official called the greatest hack in United States history. I believe the Department of Defense, Treasury, State, Justice, and others were all compromised. And at least it appears on sort of initial reporting that the leaders of the private equity firms may have dumped stock in advance of the public disclosure of that. Now, there's an investigation going on to that at the SEC. I don't know what the outcome of it was. But it was another example of, you know, you have this industry, you know, sort of IT security that really needs to be thinking
Starting point is 00:31:10 in terms of years and really decades for how to make sure that you've got a secure product when you're working with the government. And they're being bought or controlled by private equity firms that are trying to make a profit, you know, in a matter of months or a matter of years. And it's just a very different perspective for how to run these businesses. Yeah. Yeah. It's right. I mean, similar to the, you know, getting involved in ER staffing that they also took over the operation of 911 calls at one point, like just all these things that, yeah, just when you read stories of businesses that become successful over a long period of time, like it's really about fixating on like how to do the one thing that they do for customers like better than anyone else. And time and time again, it seems like when these private equity firms come in, like it's just like that is the third or fourth thing that they're interested in. And the most interesting thing is delivering value for themselves and get. Yeah. Yeah. Financial success. Yeah, financial success. And so when they approach these companies, typically, you know, not always, but typically, you know, what they're trying to make are essentially sort of financial changes to these businesses that's going to, you know, get a fairly quick return. You know, you look at the diversity of what some of these private equity firms buy into,
Starting point is 00:32:56 you know, it's a plastic logistics company, it's a municipal water service, and it's the dating app Bumble, you know, and it's like one person doesn't really have the expertise to run all those different kinds of companies. Yeah. They just know how to make line go up. Right. And it's sort of like, oh, wait, what does that mean? It's like, well, we're not going to have enough nurses. I don't know, man. But then when I look at these projections, I like what I'm seeing. Let's do that. And figuring out afterwards, what's really difficult is like we hear about all this. It is so apparent to everyone. You know, like I think at this point, even everyone listening is like, right. all of the advantages that these companies have, whether it's through lobbying, whether it's through like a revolving door of entities that have been in government that end up there and then end up lobbying people they already know on the Hill of complex like like hype like whack-a-mole of who owns this thing that all come together because i think a lot of the times especially when we talk about these
Starting point is 00:34:11 issues like on our show we're like well what's the problem why can't it why can't it stop right like it's we get it we're seeing it like if the cost is people losing their lives the cost is people going bankrupt the cost is untold suffering. And then, you know, to be real, it's like, hey, man, we're looking at you, the feds. What's going on? And I know you've said this, too, like it's the federal like the DOJ is not the only entity that can go after this. But like, how do you explain like when people talk about the frustration of like, well, then what like something's got to give? Where will it give it will? Yeah. Yeah. It's a huge issue because, you know, as you started off, you know, private equity, I House, a vice president, former chairpeople of the FCC and SEC. I mean, it's a really deep bench. And that means that they have just been
Starting point is 00:35:12 extraordinarily successful at sort of advancing their legislative and regulatory agenda. I think the other challenge that we've got, and I think you hit on this exactly right, is it's really hard for ordinary people to hold private equity firms accountable. We have this doctrine called corporate veil piercing, which means that it's very hard to hold an investor responsible for the actions of the company that they invest in. That makes sense for you and me, where we've got our little Vanguard account and have like one share of stock in a company. You know, we don't really have much say over them. That doctrine doesn't necessarily make sense for a private
Starting point is 00:35:48 equity firm that has a controlling stake in these businesses and can essentially tell them what to do. And then lastly, I mean, I think you hit the point exactly right, which is a lot of times it's just hard to even figure out who owns what and who to sue. I talked with folks that sue nursing homes on behalf of families whose parents died or were injured or whatever it who to sue. I talked with folks that sue nursing homes on behalf of families whose parents died or were injured or whatever it happens to be. And they're telling me, look, these guys have these really broke
Starting point is 00:36:13 organizational structures where they're shifting assets across multiple shell companies and sort of across different shells. And it's really hard to figure out who is responsible and who has the assets to recover so it's a really tough problem yeah and it's something that's becoming normal too like
Starting point is 00:36:30 other industries are like you know what kind of works is if you kind of spread it all around and no one knows how to get like seek damages right yeah that you tell this one really memorable story about ashford which is you know a franciscan university of the prairies is what it's called. But it's like a really small college run by nuns. And then it gets taken over and turned into Ashford University, which becomes this, you know, Phoenix University, like adjacent thing. And it's really this like outraging thing. thing and it's really this like outraging thing and then you also mentioned that like the private equity firm that now runs it is warburg pince pinkus which is run by obama's former treasury secretary secretary kim geithner and it's just like you just see that over and over again like
Starting point is 00:37:21 the the amount of people from positions of power who like know how things work better than anybody you know most people listening to this and like know how things really work behind the scenes are are going into private equity and it just really feels like a looting a plundering that that's happening i uh, yeah, I heard this third hand, so I don't know how true it is, but there was a senior government official who ended up doing some work for a private equity firm and somebody was chiding them and they said,
Starting point is 00:37:54 look, you know, it's not who's working for private equity, it's who isn't working for private equity right now. So it's pretty extraordinary, the breadth of their success. Right. And just like the greed, how it compounds itself, you know, because now it's like it seems like you're almost incentivized to get into private equity because of how little repercussions people face. And I'm curious, like when you have a case like the ones we've talked about, when it's like, yeah, man, like they own this company and they basically started throttling back their level of care, which led to someone losing their life.
Starting point is 00:38:29 Okay, well then tell me who owns this and that person's responsible. Like when these cases get like dismissed or things, is that the cynical part of like, I think the cynical shorthand version of someone who believes in how like cronyism works and things like that, believe that like, oh, the judges are in on it too. Everybody's in on this. That's why it's happening. But I think you've also raised the point that it's not necessarily like,
Starting point is 00:38:51 like there's a huge barrier to get over, which is informing people of how this even works too. And like having enough public pressure, like around this idea or this industry of private equity that gets people to sort of be on the same page to understand the issues. Yeah, you know, I think one of the challenges that we've got is exactly what you're saying is education. And that's not just educating, you know, sort of your listeners or, you know, people and, you know, you know, people that are just generally interested in this topic. It's also informing judges, people in government,
Starting point is 00:39:22 you know, what private equity is and what the practical consequences are. One of the challenges that I think people who are critical of the private equity business model have is, you know, private equity firms have an enormous amount of money to lobby and to litigate their issues. And the other side, you know, just has a fraction to do the same thing. to do the same thing. You know, one of the cases was over this obscure sort of retirement law issue and at stake was like $4.5 million for the private equity firm. It was essentially a rounding error. They spent 10 years litigating the case in order not to have to pay out because they had the resources to do it and they wanted to set the precedent that they could. And so, you know, we've got to inform people and we've also got to figure out how to sort of empower activists and folks that want to work on this stuff so that they can do this work for the long term. Right. Can we just list some
Starting point is 00:40:17 of the industries where people might have seen their work? Because just going back to that initial statement about like we have anecd anecdotally everyone seems to have a feeling that things are getting worse but you know it it's kind of hard to we don't have much to compare it to but there you know there's presence in the dental industry veterinary i think you mentioned grocery stores at one point that you, one of the reasons they're like two grocery stores in the country that didn't used to be the case. Yeah. Yeah. So private equity is, you know, I don't want to overstate the case, but they they're active in, you know, most most every industry that you can think of, whether you're talking about sort of retail things. We were
Starting point is 00:41:01 talking about Toys R Us and stuff earlier or grocery stores, as you say. When we're talking about healthcare, it's not just emergency rooms and ambulances. It's ordinary sort of OBGYN and urgent care clinics, buying up literal insurance companies, you know, life insurance, claims worker compensation companies, to things like manufacturing, infrastructure. In some places, private equity firms literally bought up the municipal water services that you might use to drink water from your tap. How'd that work out for them? Unfortunately, it didn't work out terribly well. So the private equity firm operated it as a joint venture,
Starting point is 00:41:39 ultimately dramatically raised the price for users to such an extent that local reporters were saying that people, quote unquote, became water Nazis, would time their family members in the shower and would only buy flowers that didn't require a lot of water. So unfortunately, that's a contract that those two cities are now going to have to sit with for the next 30 years or so because of how it was negotiated. But to the extent you're interested in these things and you're concerned about a business, private equity firms rarely advertise their ownership. So what you should do is Google the company name
Starting point is 00:42:11 and just add private equity and see what comes up. Yeah. Chances are, it's almost like, what industries aren't they involved in? It might be an easier question. Yeah, it's like, oh yeah, they're not behind the push for Medicare for all. I'll tell you that.
Starting point is 00:42:25 They don't have a dog in that fight unless it's on the other side of it. Yeah, I don't think they're active on that one. Yeah. Interesting. How do you talk about it? There's been in a couple social settings since reading your book and just been like, it's crazy, but unable to really fully put into words because the problem's so big and so acute. But how do you usually introduce the idea of your book to people when you're just
Starting point is 00:42:57 talking to them at a cocktail party or something? I always explain the basic business model. And I say that private equity is going to transform the country in this decade the way that big tech did in the last decade and subprime lenders did in the decade before that. And I say what the three basic problems are, short termism, a lot of debt and fees and insulation from liability. And if we can fix those three things, we can basically solve the problem. Yeah. And, and that's kind of another thing I want to talk solving the problem, because, again, a lot of the times it's easy to fall into the nihilism of being like, well, this is it. Like, I don't know, like, I don't even know, we don't even know who to sue. You've talked about how, like, again, activists have helped to, like, you know, offset or alleviate the cost of like phone calls from prisons, you know, like actually have made headway there. And like, that's a victory. What are some other, like, what are some other specific areas where we are seeing some bit of the clawing back of the fuckery as it were? So I think the prison area is really encouraging. So, you know, private equity firms bought up prison, phone companies started charging extremely high rates for these short 15 minute calls. This was a many year effort to sort of make progress here. Ultimately, you know, they were able, activists were able to get legislation passed in cities, New York and San Francisco, capping rates for phone calls, then pass state legislation in Connecticut and ultimately pass federal legislation. So they were really, really effective working on this specific issue. Beyond that, there's been really good work on, for instance, you know, we're talking about nursing homes. There's rulemaking going on right
Starting point is 00:44:33 now at the Department of Health and Human Services to try to establish national standards for minimum staffing criteria for nursing homes, which will be absolutely transformative. So I think when activists have chosen really specific issues where the effect on people is clear, I actually think they've been really successful. You know, private equity firms have the money, but activists have the people on their side. And I think they've shown that they've been actually able to get a lot done. Right. So rather than being like, when you're going to pass the down with private equity bill, it's like about kind of getting a little more specific in a way that connects to people. Because, again, like like we're saying at the top, just saying the word, it becomes nebulous and abstract.
Starting point is 00:45:15 And I'm like, I don't even know. Yeah. Yeah. One hundred percent versus shouldn't there be a number like a minimum number of staff in a nursing home so someone doesn't like like needlessly lose their life and be like yeah yeah oh yeah yeah yeah that part but then again is there is there is there a similar thing that gets at the accountability part because i think that's the part that really like frustrates me is how easily they can walk and hide behind being like i don't know i, I don't own it. I just tell these funds what to do. And that's where it ends. So I don't know where the buck stops. Where can people put their energy in terms of finding that part out, or at least making that, augmenting that movement a bit? Yeah, no, I think that's a really good question.
Starting point is 00:46:02 And you're talking about private equity being a boring term. They're working to make it even more boring. A lot of the leading firms now don't even call themselves private equity firms anymore. They're alternative asset managers. So be on the lookout for those. Cool. Yeah. So in terms of... What is it? It wears flannel and has a nose ring and has Doc Martens. Yeah, like the alternative rock movement. What's asset management? All asset management, actually. Yeah, yeah, yeah the alternative rock movement. All asset management, actually. Sort of inheriting the grunge style. And an alt fund, which is kind of like being an alt band in the 90s. Exactly. So they, you know, in terms of sort of the deeper sort of accountability issues,
Starting point is 00:46:37 obviously, Congress is one sort of avenue and there's important legislation, you know, sort of being proposed there. But I actually think that there are a lot of levers of power here, whether you're talking about federal regulators like the SEC, you know, we're going to legislate to say if the company's headquartered in our district, you know, in our jurisdiction, you can't do some of these tactics. Or if you do them and the company goes bankrupt, the workers are going to get paid first. And I actually think that there really is interest at the state level on this, but we've got to, you know, folks need to draft up the legislation and there needs to be the push for it. I think that's where the real change is going to happen in the next few years. Right. Towards the end of your book, you talk about different scenarios that the country could take. And some people financially think it's like
Starting point is 00:47:34 Japan in the 80s and 90s, like heading for a financial fall. And some people think it's like Weimar, Germany. But you kind of say there's also this hopeful possibility think it's like weimar germany and but you kind of say there's also this hopeful possibility that it's like america at the turn of the 20 like 1903 and you know emphasize that we generally today don't recognize how bad it was at that time and how like incremental the changes were. We just see, oh, in the early-ish 20th century, the New Deal happened, so it must have been good. There were Gatsby parties, and then the New Deal came through in response to how lavish the Gatsby parties were. But it was generations of people working on very specific changes, right, that got us out of that very similar situation where it was just unregulated capital running roughshod over the country.
Starting point is 00:48:45 was immiserating for, you know, so many, whether it was the movement to stop the labor movement, to use the antitrust laws to actually break up labor unions, but protect monopolies, the movement actually to rescind suffrage for working class people in New York and the institution of Jim Crow in the South. That was endorsed by the New York Times, I think you said, right? Yeah, yeah. The New York Times endorsed, yeah, rescinding suffrage for, I think, working class white men. So, but, you know, in some ways it was a politics or an economy that's very similar to ours. The trusts of the early 20th century legally are very similar to how private equity firms work. And a century ago, we managed to constrain the trust. You know, we created the first, you know, the most robust antitrust laws. We created the Federal Trade Commission. We passed labor laws, environmental laws, passed women's suffrage and so forth. It was a time that was really, really transformative for the country and ultimately, you know, sort of set the stage for sort of the greatest moment in American middle-class history, you know, the 1940s and 50s. And so if we've done it once, we can do it again. We just need to have the
Starting point is 00:49:49 patience and the will to do so. Yeah. Yeah. And a way to offset all the lobbying efforts, which I'm sure if a state starts saying things like, yeah, we're thinking about enacting some laws that would really constrain private equity, you're just going to start seeing ads like, don't vote for this because we're going to leave your state and you're going to be broke so don't even think about it and then off we go and i think part of that is for people to really understand the threat that this sort of untethered greed uh operates and how it affects us in ways that are just so tangible but yet we think are like again like for me it's like, this is so nebulous. I'm like, it's just part of this vast thing of all the money moving in one direction versus also
Starting point is 00:50:30 very specific groups of people looking at it in this way. And we're just sort of experiencing the lack of investment on the other side. I wonder how many triangle shirt waste fires it'll take for us to wake up out of this one, because I feel like we're averaging like one a day. Yeah, it's really interesting. I mean, you sort of look at the number of legal tragedies that are happening in private equity portfolio companies, and yet the private equity firms, you know, are rarely held accountable. I will say just, you know, as a workaday, you know, bureaucrat, I will say that don't underestimate your power and influence as a person outside of government. People inside of government listen to complaints. And, you know, if you're saying this is a broken system, this is not working, it really empowers people in a
Starting point is 00:51:17 bureaucracy to try, you know, who want to do the right thing to feel like they've got people on their side. So I felt that personally. I know others people do do too. So I I know that can be a somewhat frustrating thing to hear, but it really does make a difference for folks. And yeah, just not having it happen quietly, invisibly like that when you just tell this story, it is the sort of story that people respond to. It is an all-out war being waged on the lives of people who aren't extremely wealthy by people who are extremely wealthy. It is that simple. They are taking away comforts and things that people rely on and getting rich off of it. It's pretty straightforward. And I'm glad you told
Starting point is 00:52:06 this story in your book. I'm hoping more and more people kind of continue to tell it. So, and thanks for coming on and talking to us about it. And I got to say, normally I don't talk to the feds, but this has been fantastic. Well, thank you guys so much for the time. I really appreciate it. Yeah. Where can people, can you remind us the name of the book and where people can read it and all that good stuff? It's Plunder, Private Equity's Plan to Pillage America. And you can buy it anywhere you might buy a book. Great.
Starting point is 00:52:34 Or Barnes and Noble, also private equity. I think they might have been. Yeah. Yeah. All right. Well, Brendan Ballou, thanks for coming on. Appreciate it. Thank you so much.
Starting point is 00:52:43 All right. That was our interview with Brendan. Man. I learned a lot from this book. I feel like, you know how when I read a New Yorker article, I'll reference it at least five times over the course of the next week. Like, this is, it's over for you hoes. Like, this is all I'm going to be referencing from now on. Wait, so is this going to push out coal gas study havana syndrome no those
Starting point is 00:53:06 are just the those are the keepers those are the ones that those are like the triune god of your mind yeah exactly yeah but those will not be usurped but yeah i again i think it it's it's so helpful to like be able to be like that's why these certain things got shitty yeah you know or like again like obviously the toy store really fucking did it for me man that was the one where i was like oh yeah there's no reason there shouldn't be like kids still yeah i can speak kids really still fucking like toys i can tell you that much now we just have the toy section of Target and there are no toy stores. And I remember at the end of the Toys R Us run, like going to Toys R Us to like for a kid's birthday party, get a toy. And it was just wildly understaffed.
Starting point is 00:53:58 And it looked and like it looked like Sears did when it was going out of business. Yeah. Like the floors are kind of torn up. They're just like boxes of pallets laying around because they just are totally understaffed. And it makes total sense that they just, you know, private equity came through. It's not that these workers are lazy. Right, exactly. Which is what most people...
Starting point is 00:54:20 Which is what I was yelling. But you know what? But that is the kind of shit older people would say. Of course. They'd be like, I don't know what the hell happened here these people are so lazy and then you're like no it's being like suck the life sucked out of it from the inside financially and what you're seeing is like the husk of a once operating business yeah and this is habit the fact that this is like and like a an epidemic that is across the entire economy, more people are being asked to do more work,
Starting point is 00:54:50 or fewer people are being asked to do more work, just everywhere. And so, yeah, everybody's going to be immiserated, as I think he used that word. And you know, both on the customer side and on the employee side, these companies absolutely spread misery as part of their business model and become billionaires. That's the wild part, too, is like you get, you know, we talk about all the time how like human life gets reduced to like a number figure on a spreadsheet. like human life gets reduced to like a number figure on a spreadsheet. And that's truly how these people are looking at it. When you have only guys who have finance brain being like, yeah, yeah, I can help operate a healthcare provider.
Starting point is 00:55:34 Watch this snip, snip, snip. And then, you know, we, we just continue to talk about the, the ongoing movement of privatization and how that's only going to lead to a fucking
Starting point is 00:55:46 disaster yeah it also made me realize too like when i was lobbying for for-profit colleges like how like yeah the for-profit college section is really wild i mean that was the thing that helped loosen my brain to be like i don't i can't be doing this like i can't be consulting like this at all but then really even then the private equity part was a little bit abstract to me. Sure. Like I was only thinking the company that owns the company. Yeah. Yeah.
Starting point is 00:56:11 Yeah. Yeah. Anyway, I'm stupid. And that's easy to say now. But we, yeah, we're, we're all part of this system that has just been attacked invisibly. And this is the first time I've just seen somebody say it out you know in print just be like this is the company this is what they're doing it is like the most deeply anti i don't know it's just it's it's so clear cut it just seems wild that nobody said it
Starting point is 00:56:40 out loud up to this point where people probably have been. It's wild that I haven't read it to this point. And it's probably because the phrase private equity made my brain go to sleep. I also blame the New Yorker from not making a cartoon about it. Thank you. Which would have been much easier to understand. All right. We're going to take one more break. We're going to come back and hear from a reader who has some job experience that is somewhat related to this. Seems like it's operating on the same principles. With one of the industries we were just talking about.
Starting point is 00:57:09 Yeah. We'll be right back. I'm Jess Casavetto, executive producer of the hit Netflix documentary series, Dancing for the Devil, the 7M TikTok cult. And I'm Clea Gray, former member of 7M Films and Shekinah Church. And we're the host of the new podcast, Forgive Me For I Have Followed. Together, we'll be diving even deeper into the unbelievable stories behind 7M Films and LA-based Shekinah Church, an alleged cult that has impacted members for over two decades.
Starting point is 00:57:40 Jessica and I will delve into the hidden truths between high control groups and interview dancers, church members, and others whose lives and careers have been impacted, just like mine. Through powerful, in-depth interviews with former members and new, chilling firsthand accounts, the series will illuminate untold and extremely necessary perspectives. Forgive Me For I Have Followed will be more than an exploration. It's a vital revelation aimed at ensuring these types of abuses never happen again. Listen to Forgive Me for I Have Followed on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Hey, I'm Gianna Pradente. And I'm Jemay Jackson-Gadsden. We're the hosts of Let's Talk Offline, a new podcast from LinkedIn News and iHeart Podcasts.
Starting point is 00:58:28 When you're just starting out in your career, you have a lot of questions, like how do I speak up when I'm feeling overwhelmed? Or can I negotiate a higher salary if this is my first real job? Girl, yes. Each week, we answer your unfiltered work questions. Think of us as your work besties you can turn to for advice. And if we don't know the answer, we bring in experts who do, like resume specialist Morgan Saner. The only difference between the person who doesn't get the job and the person who gets the job is usually who applies. Yeah, I think a lot about that quote. What is it like you miss 100% of the shots you never take?
Starting point is 00:58:59 Yeah, rejection is scary, but it's better than you rejecting yourself. Together, we'll share what it really takes to thrive in the early years of your career without sacrificing your sanity or sleep. Listen to Let's Talk Offline on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. I'm Keri Champion, and this is season four of Naked Sports, where we live at the intersection of sports and culture. Up first, I explore the making of a rivalry, Kaitlyn Clark versus Angel Reese.
Starting point is 00:59:31 I know I'll go down in history. People are talking about women's basketball just because of one single game. Every great player needs a foil. I ain't really near them. Why is that? I just come here to play basketball every single day and that's what I focus on. From college to the pros, Clark and Reese have changed the way we consume women's sports. Angel Reese is a joy to watch. She is unapologetically black.
Starting point is 00:59:52 I love her. What exactly ignited this fire? Why has it been so good for the game? And can the fanfare surrounding these two supernovas be sustained? This game is only going
Starting point is 01:00:02 to get better because the talent is getting better. This new season will cover all things sports and culture. Listen to Naked Sports on the Black Effect Podcast Network, iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. The Black Effect Podcast Network is sponsored by Diet Coke. And we're back. We're back. And I was talking to a former guest this weekend i'm not gonna out them but like when i was taught as i mentioned the 2000 episodes and trying to
Starting point is 01:00:35 go back as i was saying to brendan like after reading his book i've tried to speak to it everywhere because it's like all I can think about. And one of the people I spoke to was like dental care. That was the one when I was like, it's like this, it's veterinary care. It's 911 call centers. It's retirement homes. It's dental care. Like dental care was the one that jumped out and they were like, yeah, you know, I have
Starting point is 01:01:02 lived both in the U S and in another country and the U S yeah you know i have lived both in the u.s and in another country and the u.s like you would see the dentist like over and over and over with the same problem they'd just be like i don't know maybe like brush more you know right just give you the same solution and just seemed taxed and overwhelmed and then like when we're able to have this problem fixed and oh hey you son of a bitch no i mean i think you we can hey justin you can censor that but anyways so the dental industry we have a listener who works in billing in the dental industry and also works with insurance companies. logic of like making things really profitably for them, unprofitably for the consumer. Very complicated, very annoying to deal with when it comes to insurance. It's like incentivized bumbling and incentivized miscommunication or non-communication.
Starting point is 01:02:19 And then be like, oh, you didn't hear from us? Well, you owe us that. Now we got those interests on top of that. Now you owe us more money. But shout out to this listener. And I believe we'll be okay using your name because it is a handle we'll call this person pirate pam yeah which is actually great because we're just talking calling it pirate equity but anyway pirate pam has been saying you know she's like you're not working dental insurance and i can tell you a little bit about how like how wacky it is and
Starting point is 01:02:42 when we started talking on discord i was like no, walk me through it a little bit. And I said, when did you realize how fucked up shit was with like in dental insurance and how you work with it? And this is what you said, quote, I think it was just a lot of disbelief. I went to business school, blah,
Starting point is 01:02:56 and was taught how important it was to close out your accounts and be efficient with accounting. I used to work for a medium, large private manufacturing company, and we were all about production efficiency and technology improvement. Then I found out that many times insurance companies will be inefficient with their claims processing as a strategy, allegedly. Okay, we're putting that there legally. My boss actually told me that when I started,
Starting point is 01:03:19 my boss actually told me that when I started, and I honestly didn't believe him until I saw it for myself. They, quote, lose our claims all the time and have a terrible back end system for cataloging information. I knew that insurance companies were evil and that they raised rates, refused to cover procedures, et cetera, but just didn't expect to trickle all the way down to their day to day business off business processes. I have some pretty blatant examples that just boil my blood. processes. I have some pretty blatant examples that just boil my blood. It has really radicalized me even further to the point where I don't even believe people should be able to purchase private insurance on top of universal coverage. They will do anything and everything in their power to squeeze profit out of people in need. So basically not deliver the thing that it is their job to deliver. Yes. Yeah. That is interesting to hear because, you know, like the whole thing, the whole logic of the universe that is created in this story about private equity in Pirate Pam's story about what it's completely like the central gravitational like force, like the gravitational center of the entire like capitalistic enterprise was supposed to be to deliver value in exchange for money right like that that's what a business is designed to do
Starting point is 01:04:34 is to solve a problem address a need something and the better you are at that the more likely you are to get repeat customer like there's just this very central core gravitational center like economic like center central truth that is supposed to be at work and i think we we've just like crossed over to a place where like that seems even like that seems idealistic for me to even say that at this point. Right. Or it's kind of like what Brendan said. There's two versions, right? There's the version for working people.
Starting point is 01:05:09 Right. And you have no alternatives and you're basically checkmated there. And then if you have a little bit more money, then you do have the ability to be like, well, I'm not going to stand for this specific kind of treatment. Yeah. And do you just see how much that chasm just grows more and more and more as
Starting point is 01:05:24 the companies that are like, quote unquote, smarter, like you got to go after like the working people businesses. Yeah. Because if you own every dermatology practice in a county, what are they going to do? Leave the county for cheaper rates? No. Now we determine what the market is. And it's, you know, rinse and repeat. The whole enterprise on the private equity side like really resembles a
Starting point is 01:05:45 ponzi scheme so like that when i was asking him like about how this is like the new hot place to work in the world of finance like that's it's it's not just that like these are isolated companies doing this it's also like the like people are seeing that this is a system that works and makes you incredibly wealthy and like that in that industry is like kind of what is worshipped and held up and you know pursued by other people who work in that industry and then also like on the level of you know we've talked before about how it seems like we're increasingly interested in scams because it feels like the entire economy has turned into a scam like these most successful companies of the past 10 years the ones who have
Starting point is 01:06:31 become as you know big as amazon and walmart suddenly without us ever learning their names like they are doing it by extracting fees and you know that know, that that is the M.O. of the moment. And so, of course, like it's going to trickle down everywhere. Like people aren't stupid. They recognize what's being done to them. They're just without power or without people advocating on their behalf or without options. And I think that's why we're kind of at the end of that discussion with Brendan. It's like you go from fighting an invisible enemy to now beginning to define at least one very specific kind and seeing how it works, among many other things that are moving in our global economy. But I want to add the part where I asked Pirate Pam, I said, can you just talk about like one thing you deal with when you're like these people are fucking around, like that, you know, this is bullshit. talk about like one thing you deal with when you're like these people are fucking around like that you know this is bullshit um and say quote uh one one instance was when i had to send a bunch of documentation and x-rays for a claim that they didn't want to pay the insurers we got a letter from the insurance company that they had received all of our documentation and that we didn't need to do anything else i call them out a month or so later these appeals can take a while and they said
Starting point is 01:07:42 they had never received any of it from us we also have a lot where we send it two to three times and they still claim they have never received anything so again just part of like the inefficiency whether it's like you know intentional or just part and parcel of understaffing whatever it tends to benefit you know them in the long term long term uh which is again for them to be inefficient yeah and we are yeah you realize how much you know there are other examples from that book that are just wild about like yeah you buy like a clothing store and then you're like yeah guess what now you're only gonna buy clothes from this other company we own right yeah yeah like the mike tyson meme with the pigeons saying now kiss but just like the corporate raider version like you're like what we don't buy clothes
Starting point is 01:08:27 in this way like no now you do not you we don't care about you yeah yeah and and then we're just like man j crew really lost it huh they really yeah like wow it got real crappy yeah it got real crappy all of a sudden toys r us just started having pallets of toys half ripped open laying around when you walked in that was weird yeah that's a new policy no no you're seeing the you're seeing the thing turned into a ghost in real time yeah so wild the comparison, I do think a lot about how the Gilded Age, the last Gilded Age in the U.S., like somehow turned into the New Deal and like they're being actually beneficial to America, socialism in a lot of cases. And if we could do that without the racism that the first New Deal had like incremental change utopia jack like just but these those things did happen incrementally right but yeah i mean it ended up happening a lot of work and i honestly i think that's why we see a lot of emphasis from the powers that be to like try and make younger people as
Starting point is 01:09:45 ignorant as possible or make them like take back their ability to vote by raising the voting age. There's a lot where I think already I think just existing in the United States is probably one of the most potent radicalizing forces right now for young people, merely just being alive and observing things. And hopefully that manifests into like a huge wave of like, you know, with the,
Starting point is 01:10:07 the numbers are there to have like bigger changes rather than people that are holding onto the scraps of yesteryear. Yeah. I would highly recommend people, people check out this book. If that conversation was interesting to you. Yeah. Miles,
Starting point is 01:10:21 I would highly recommend they check out you on social media. Where can people find you? My goodness. You can find me on Twitter, Instagram, at Miles of Gray. Check out Miles and Jack on our basketball. I said Miles and Jack. I went third person on them. Anyway, find us on our basketball podcast, Miles and Jack.
Starting point is 01:10:38 I'm at Boosties. And if you're going to be in Las Vegas for NBA Con, well, guess what? Guess what? So will your boys. Because we're going to be on there vegas for nba con well guess what guess what we'll cheer boys because we're going to be on there doing a couple live shows uh and hey if you got uh recommendations about vegas you want to take us out uh for a spin in your cool lamborghini or helicopter ride to the grand canyon i will not be doing either of those things but yeah oh i'll i'll hop in i'll hop in a lambo with a listener i don't care i don't know where that ends up finally answer that question how i get to yeah how do i get to lambo i had somebody
Starting point is 01:11:11 rent one in vegas and we got in it uh and then you can find me on uh 420 day fiance with sophie alexandra talking non-political non-serious stuff like 90 day fiance or love is blind all right and is there a work of media that you've been enjoying? Honestly, I have. It's probably from, I got a shout out. Again, we talked about this on the trending episode yesterday. At underscore Ched Earthling, Herbs de Provenciaga, who definitely got the Portuguese flag flying in that Twitter display name,
Starting point is 01:11:43 put us on to this like tiktok fucking like just mashup of all these like kids pretend like just trying the new grimace shake from mcdonald's and then just ending up in like the worst horrifying physical positions uh or situation so yeah shout out to shout out to that video it's it's i don't know i don't know what you search just search grimace shake causing irreversible damage to society or just go look at miles's likes on twitter you know how about this i'm gonna retweet it there you go that makes it easy boom check that out check that out and you can find me on twitter at jack underscore o'brien a couple of tweets i enjoyed over the weekend. A picture of George Bush finding out about 9-11 and somebody saying,
Starting point is 01:12:30 a second Russia has hit the Russia, which I thought summed it up pretty nicely, what it felt like at first. Taryn at Young Titty tweeted, the baby is kicking. He must like vodka Red Bulls. Oh, my God. Fascinating. Taryn tweeted a picture of the founder of gucci and said the life of gucci oh gucci founder of gucci zach rafio retweeted that said the life of dunkey no
Starting point is 01:12:57 duncan founder of duncan and then sydney battle tweeted uh whoever came up with the word morsels was correct. Yeah. Perfectly named. Yeah, where'd that come from? Maybe some etymologies in store. Yeah. You can find us on Twitter at Daily Zeitgeist. We're at The Daily Zeitgeist on Instagram.
Starting point is 01:13:17 We have a Facebook fan page and a website, DailyZeitgeist.com, where we post our episodes and our footnotes. Footnotes. We link off to the information that we talked about in today's episode, as well as a song that we think you might enjoy. I was with the song that people might enjoy. Oh, well guess what? You've died and gone to babe heaven. Cause that's the name of this West London band, babe heaven, a really great band. This track, uh, it's just like, again, it's called make Me Wanna. And apparently like this group started off with like two friends who were like really into groups like Massive Attack and stuff and Trip Hop and then slowly started getting their band together.
Starting point is 01:13:53 And y'all are making some good music now. If you like Massive Attack and stuff like that, Cocteau Twins, check this group out. But this is a track Make Me Wanna by Babe Heaven. All right. right well we will link off to that in the footnotes the daily zeitgeist is a production of iheart radio for more podcasts from iheart radio visit the iheart radio app apple podcast or wherever you listen your favorite shows that's gonna do it for us this morning back this afternoon to tell you what's trending and we'll talk to y' then. Bye. Bye.
Starting point is 01:14:27 Hey, I'm Gianna Pradenti. And I'm Jermaine Jackson-Gadsden. We're the hosts of Let's Talk Offline from LinkedIn News and iHeart Podcasts. There's a lot to figure out when you're just starting your career. That's where we come in. Think of us as your work besties you can turn to for advice. And if we don't know the answer, we bring in people who do, like negotiation expert Maury Tahiripour. If you start thinking about negotiations as just a conversation, then I think it sort of eases us a little bit.
Starting point is 01:14:50 Listen to Let's Talk Offline on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. I'm Jess Casavetto, executive producer of the hit Netflix documentary series, Dancing for the Devil, the 7M TikTok cult. And I'm Clea Gray, former member is season four of Naked Sports. on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. I'm Keri Champion, and this is Season 4 of Naked Sports. Up first, I explore the making of a rivalry. Kaitlyn Clark versus Angel Reese. Every great player needs a foil. I know I'll go down in history.
Starting point is 01:15:41 People are talking about women's basketball just because of one single game. Clark and Reese have changed the way we consume women's sports. Listen to the making of a rivalry, Caitlin Clark versus Angel Reese on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Presented by Capital One, founding partner of iHeart Women's Sports.

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