THE ED MYLETT SHOW - Unlocking Secrets to Business Growth w/ Alex Hormozi

Episode Date: August 9, 2022

It’s one thing to START A BUSINESS.It’s quite another to SCALE IT FOR LONG-TERM SUCCESS.This week I’ve invited serial entrepreneur and investor ALEX HORMOZI to share expert advice on how to MONE...TIZE AND GROW your business.  I hope you’re ready for a show with some of the most UNIQUE and INTELLIGENT business insights I’ve heard in a long time and all from a guy who’s only 32 years old!Alex is the CEO of ACQUISITION.COM, and he and his wife Leila have built a portfolio of companies that generate more than $85 million annually in sales.  They are active PHILANTHROPISTS, donating millions to advancing equal access to education in underprivileged communities.  Alex is also active on social media and a frequent guest contributor to FORBES and ENTREPRENEUR, where he shares good and bad lessons with ASPIRING ENTREPRENEURS to help them avoid mistakes he’s made along the way. Today, he’s going to do that for our #MAXOUT audience.Even if you’re not in business, Alex will also cover many things you can use in your personal life.  We’re going to dig into the concept of LEVERAGE which is exactly what you’re going to need for your business and personal growth.  Alex explains the FOUR TYPES OF LEVERAGE--LABOR, CAPITAL, SOFTWARE, AND MEDIA--and how you can get LEVERAGE ON YOURSELF.One of the keys to success is always operating with a sense of URGENCY.  Alex has an EVERYDAY URGENCY BLUEPRINT you’ll want to hear and apply to your life.We’re also going to spend a lot of time talking about Alex’s takes on SCARCITY STACK and the TRIM AND STACK HACK to maximize your business’s growth.  They’re simple and powerful strategies that work in every type of business.Alex has also got important advice on how and why you should be PRODUCT and CUSTOMER EXPERIENCE ORIENTED if you want your business to really take off.There’s a ton of stuff to unpack this week…My advice on where to start?By LEVERAGING YOUR LISTENING to what Alex has to say. 

Transcript
Discussion (0)
Starting point is 00:00:00 This is the end my let's show. All right, welcome back to the show everybody. I have been looking forward to this interview for a few weeks. Mutual friends of ours that turn me on to Alex said, you need to get with this young man and get them on your show. And then when I dove into his content and his work, I was blown away. He is brilliant. I don't say that very often when I introduce people.
Starting point is 00:00:26 I think he's probably got one of the highest IQs of anybody I've ever had on the show. And his content as it relates to personal success and particularly entrepreneurship is very unique, very special, very detailed. And I wish we had three hours today, like other podcasts have, because we could use that entire three hours
Starting point is 00:00:43 and still have a bunch of time and stuff left over. So he is the host of the game with Alex Ramose on all these different platforms. He's a serial entrepreneur. By the way, he's built brick and mortar businesses, virtual businesses. He's written incredible books. He's got another one coming out. So Alex Ramose, welcome to the show. Thank you so much for the introduction. I will do my very best to live up to it. Better live up to it. The fact I was so impressed with him, I went into all of his content and then I said, can you be here next week, like one week from now? And he goes, you up on there and then he looked, I think it was your anniversary or something.
Starting point is 00:01:11 So I gave him a reprieve for a couple of weeks and now he's here today. You guys, this is like, you're on the treadmill, you're going to start running faster than you normally run and you're going to want to get to a notepad too. So here we go. Let's just dive into all your stuff. We're going to go all over the place. You have this really unique definition of even what opportunity is in and of itself that I've never heard before.
Starting point is 00:01:30 So how would you define like just the term and the concept of opportunity? So something that I was analyzing a lot because we get lots of entrepreneurs who are like, hey, which I did with my life, et cetera. And when I look at how my income has increased, you know, throughout my career, a lot of times it wasn't a function of the work ethic. In the beginning, you have to work, right? But then the next big lever on that is the opportunity. And so if you think about any kind of output in a system as volume times leverage equals output, the work has to start. So you have to have something to multiply, which is the effort. And then the next is that leverage. And so within the context of a business, I tried to define it for myself, which was
Starting point is 00:02:12 how many potential units of the product can I sell? And then what is the gross margin potential of the product that I'm trying to sell? And then what are the competitive dynamics within the marketplace? And so an example of something that has two of the product that I'm trying to sell. And then what are the competitive dynamics within the marketplace? And so an example of something that has two of the three, and not necessarily all three would be like, if I wanted to get into telecommunications. So I said, okay, I hate that I have no service, like I want to solve this problem.
Starting point is 00:02:36 And so I would say, well, everybody needs phone stuff. So huge, huge potential market. The gross margins on an additional user is almost 100%. So, okay, really attractive. But then what are the competitive dynamics? Oh, I would have a really hard time entering into this marketplace because it's super capital intensive, et cetera. And it's like, okay, so maybe the opportunity in, now we rewind the clock, 50, 60 years or 80 years, and that was the opportunity, right? Because you had all three of the dynamics. But then you look at newer things like crypto,
Starting point is 00:03:07 you look at the cannabis industry, which is still nascent. And those were a lot of people smoke weed or want to be involved in that industry or participate in consuming it, right? Okay. There's great margins, especially if you're vertically integrated within the space.
Starting point is 00:03:22 And the competitive dynamics are still, you can still be a new entrant and have a huge amount of market share as it's continuing to grow faster than the rest of the marketplace as well. So there's a fast growing market that's growing faster. So if you just stayed the same as the market, you're still gonna outpace anybody else.
Starting point is 00:03:39 That's really good. And there's fewer people taking it up. And so it's like you have two competitive dynamic, kind of like trail winds behind you. And so when I looked at, like we exited our three companies last year, I was like, okay, I wanna be really, really selective about what opportunity we pursue because I know that, you know,
Starting point is 00:03:57 Warren Buffett's like one of my big heroes and he talks about how it's much more about not how hard you row about what Boatrin. Yeah. And he tells a story about how he had a companion who's basically the same as him and they both split off from Columbia and he became more and buff in the other guy. Just had a normal career in the steel business. Yeah. Different opportunity. And so I think being selected about the opportunities we pursue is probably the greatest leverage point you have on your career. What if you're in the middle of one? So this is a really interesting topic. I was thinking about driving in here today. I wanted to ask you some of this stuff like here take on it. And by the way, our take is very similar. But I think this is an interesting time where perhaps you should be evaluating your boat. People just keep rolling.
Starting point is 00:04:34 Yeah. They just keep rolling. Because you're so far in, you're like, I'm 70% of the way down the road here. I'll just row harder. Mm-hmm. But I'm wondering about looking at that boat, two things on it. One, should someone, that's really laser focus. Should they even look up and evaluate the boat? And two, what about
Starting point is 00:04:51 these times you spoke about Buffett, this great talk a few weeks ago about inflation and about maybe what your boat should or shouldn't look like in high inflationary times, which we're clearly in now. So does inflation impact any of what you've described in terms of evaluating the boat or what you do with it? I would say two components. So first would be someone's timeline. And so if they're like five years from retirement, it doesn't really make sense. You should eke out the compounding returns you have of the 30 years that you put into whatever it is. Not should, that would be, you know, if I were in that instance, that's what I would do. If you can think in longer
Starting point is 00:05:24 cycles and you have one, two entrepreneurial cycles left, then you get the opportunity cost starts to really weigh in. We were like, okay, well, I might not make as much next year, but three years from now, I could be making five times as much. Am I willing to give up two years of earning to make five times more three years from now and then set myself up for the rest of that time?
Starting point is 00:05:41 The younger you are, in my opinion, the more you should be taking those types of bets. And then within an inflationary period, this is, you know, Uncle Warren speaking, but you wanna have things that have low capital expenses so you don't need to add new equipment, new facilities in order to expand whatever business you're in.
Starting point is 00:05:58 And then you want it to be things that produce lots of cash flow. And so if you have something that's high cash flow and has low capital expenses, when you're growing in an inflationary period, you can adjust the prices very easily. And when you make those adjustments, it drops straight to bottom line,
Starting point is 00:06:12 rather than having to then go back by more equipment, to which now has eaten up that additional cash flow. Yeah. See, I totally agree with you. By the way, this idea right now of scalability, which we're gonna talk about in a minute too. By the way, when he says young people, when you're listening to this man speak, he's 32 years old. And so there's two things about you. One, your brain's really big. And two, you have a wisdom far
Starting point is 00:06:32 beyond your years. My sense is that that has a little bit to do with your relationship with your dad, which we might get into later. And the other is just vast amount of experiences you've crammed into basically your 10 years or so post college, right? One of the things you've been pretty good at doing though is using leverage. And leverage to most people typically means borrowing money from other people, but you define leverage freaking brilliantly. So talk a little bit about what real leverage is and the way you define it.
Starting point is 00:07:00 So leverage is the difference between the inputs and outputs in a system. It's the discrepancy between what you put in and what you get out. So if I have a lot of leverage, then it means if I put a little bit in, I get a lot out. Five low leverage, I have to put a lot in to get a little bit out. If I'm working at a FroYo shop, I have to put a lot of time and to get a very little amount of money. So I have very low leverage. If I do put a deal together, right, and I make a couple phone calls, and then that deal yields me $10 million from connecting parties and then maybe underwriting something.
Starting point is 00:07:33 All of a sudden, that's a lot of leverage. So I put a very little bit of amount of time in, I get a lot of money. And so the idea of using more leverages, looking at what my inputs and my outputs are, and figuring out how I can create bigger and bigger discrepancies between those. Are there different types of leverage other than just money? Yes. Which are. So anything that increases your output without per unit of effort
Starting point is 00:07:58 is leverage. And so that can happen in the physical space. So like a literal lever is increases your leverage. If I take this, we take this podcast and you put it on YouTube, that was leverage because we put the same input in, but then we get more output. If I have a cold calling system and I'm able to now dial 10 phone numbers per minute because I have a dialer that's doing outbound,
Starting point is 00:08:19 I have more leverage per unit time. If I take a form of media and then I transcribe it, and then I also make an audio version, that is leverage. So all of those are different versions of just getting more out for what you put in. Hard question. So let's dig deep.
Starting point is 00:08:37 I'm an entrepreneur and I'm listening to this. Doesn't matter, I can even be self-employed. I still life insurance. I'm a mortgage broker. I'm in real estate. I've got a cannabis business. I've got six people working for me. And I now kind of get from listening to this dude and listening to Ed regularly like this idea of leverages what successful and wealthy people do. Right? They do it better than other people. This is a really big deal everybody listening to this
Starting point is 00:08:58 right now. They do this better than you. They understand the concept of this better than you and to the extent that you can understand it and most importantly, apply it is where you make a shift. So it's a hard question because you've answered it, but I want to push you harder on this. If I have any type of business right now, I don't have the value-weighted the concept that you've described here. How do I apply it? What do I look at in terms of buttons I could push to get more leverage? Yeah. So Navovovka does a really good job of defining his four types of leverage. Now, within those, I described a lot of different leverage around one, which is media, right? But you have leverage around labor, which is you buy other people's time,
Starting point is 00:09:35 so that is a first version of leverage. So, is there something that I'm currently doing that I can pay someone else to do to gain time back and then use the excess time I have to make up the difference? So, if I can pay someone $10 an hour and I know that I can make $50 an hour on the phone selling, then I can pay somebody to do any of my tasks for $10 and then I make up the time selling. Stay on that. Brilliant, we're gonna go to the other three.
Starting point is 00:09:54 I just stay on that. This is something I struggled with young. I don't know if you did. When I was young, I didn't have a lot of capital. I used to think, no, I'll just, I will do these things because I can't afford the expenditure right now. Were you ever that way when you were young in business? I was totally. I just held on. 100% because I'm just, I will do these things because I can't afford the expenditure right now. Yeah, were you ever that way when you were a young in business?
Starting point is 00:10:06 I was totally. I just held on. 100% because I'm like, I had to scare city idea that this may be the $2,000 a month that keeps me in business. Yeah. It was the very thing that kept me in the small business I had. I think there, I mean, you got to work double time. I have, there's no real sexy answer that I have for that, which is just like, you have to work the normal amount you would to make your money, and then you have to make a, and then you work again to make someone else's money. And that's in the beginning.
Starting point is 00:10:29 So it's like, I'm making my job, and I'm making someone else's job, so that I can buy that time that I used to work to pay someone else, to then make more money in that period of time. Really good. And the big thing that I think a lot of guys, because I, on the flips out of the entrepreneur space,
Starting point is 00:10:40 the influencer or whatever space, people are always talking about buying your time back, but that they don't talk about what you do with the time you bought back. So if you just buy your time back and don't do anything, you're gonna make last money. Just wanna be clear. But because I had an entrepreneur who was talking,
Starting point is 00:10:53 he was like, I bought all my time back, he's like, but I'm really not making it. I was like, you're not doing anything. You still need to work. You just gotta now work on higher leverage opportunities, more dollars per time. So in that input is my time, my output is my money, so it's a higher leverage.
Starting point is 00:11:04 Very much. What are the other three? So you got labor, which is the most operationally complex and heavy of the types of leverage. The next one is capital. If you can raise money, leverage other people, that's the one that, you know, the mortgage workers that are more familiar with, real estate guys. Because if I don't have to put any money up and I can buy something and then I can sell it for more money, then I get to make the difference between those two things. And I used it on some, on basically, someone else took the time to earn the money. And then they just gave me that time if you think of money as a, as a tradable unit of time, that I got to borrow and then make the difference on something.
Starting point is 00:11:39 The third one, and I think three and four kind of go hand in hand, but it's you've got software, sure code, and I think three and four kind of go hand in hand, but it's you've got software, sure code, and then media. So code is just, you know, you write code and it takes you one time investment to get the thing to do something. And then every additional time, so the input was the time I took to build once, and then every additional person who uses software and gets a benefit from it, I get almost no incremental cost.
Starting point is 00:12:01 And so that's leverage. And then with the media side, we said it earlier, it takes the amount of time for us to make this one podcast, if one person listens to this, or a million people listen to this, it's the same amount of effort. Yeah. I told you guys when I introduced some of this, this will be stuff you not heard before. So, and it is, there's another type of leverage. And I really related to this. I'm 20 years further down the road than you on some of these things, but I very much relate to some of the things you talk about. Obviously, you have this relationship with your dad, maybe we'll go there, but you were,
Starting point is 00:12:31 you know, just trying to prove him wrong all the time, but you said something and one of your quotes, you said, I found out later that I was constantly trying to prove a fictitious person wrong, meaning the type of leverage that I got on myself when I was young, I'm going to prove them wrong. I'm going to prove them wrong. Meaning the type of leverage that I got on myself when I was young. Yeah. I'm going to prove them wrong. I'm going to prove them wrong. I'm going to prove them wrong. I was like this. I mean, I think the best way to describe me as an early entrepreneur was a little bit angry. And I leveraged intensity. I leveraged anger. I actually leveraged fear of losing to this fictitious person of them being right. And by the way, some of that probably served me really, really well, but I don't know that it was healthy long term.
Starting point is 00:13:11 So what about that getting leverage on yourself, idea, would you recommend someone operate out of that space and talk about your own journey on it? I would recommend you use the resources you have to create the life you want. And so if the cards that you have dealt right now are anger and fear and disappointment, then you can either wallow in those or you can turn something good out of it. And so I mean, I love the saying you can either let life beat the strength out of you or you can let it beat it into you. And I think that you can use that,
Starting point is 00:13:39 you could put pain, you could put disappointment, you could put fear, you could, whatever that that life, you know, thing is you could put fear, whatever that life thing is. It's just a decision of whether these circumstances are going to serve me or I'm going to serve them. I think that whatever your raw materials are, a lot of people lament what cards they're dealt, but you don't have control over those cards. You only have control of how you play the hand.
Starting point is 00:14:01 I think everyone just needs to move past that and stop the pissing contest on who had a satir upbringing Yeah, I also think though that you have to be if you're making progress You know one of the things is made Jordan great or Brady great is Changing the leverage they get on themselves. So it's not that Tom Brady still isn't playing football to prove the fact that he was a six-round draft pick. Right? But this notion that that's what he gets up every single day with that's the chip on his shoulder anymore is not true. He's now playing for greatness. He's playing because it's his standard. He's praying to...so...and I find with a lot of entrepreneurs, they don't ever change the leverage. And so when they get to where they have
Starting point is 00:14:41 proved that fictitious person wrong, or they have gotten to where they are no longer starving, they don't have any mechanism to drive themselves any further. You know what I'm saying? I do. I think a lot of people are just oblivious to the fact that you've lost leverage. I'm not motivated anymore, I'm not inspired. It's because the old lever you pulled that worked
Starting point is 00:14:59 one stage, you need to now find, Jordan used to say, listen, I play every day, Jordan didn't take a bunch of games off. He said, because there's a kid in the stands who it's the one time he's ever gonna see me play is that night in Sacramento. And even though it's the Kings, I'm gonna play all out because that kid's gonna tell stories about seeing me play. That's different than his motivation, his rookie year to prove he belonged in the league, right? Entrepreneurs don't find that new lever. You obviously have. I, I, so I've made some content on that specifically that Michael Jordan said.
Starting point is 00:15:30 So I, I, super resonate on that. Like that was my biggest of the whole series that I watched. That was like the point where I like had to pause and like chew on it. But it really made me appreciate like every, every podcast, every, every opportunity that we have to share something to really try and bring it rather than call it in. You know what I mean? But yeah, for me, my leverage has changed.
Starting point is 00:15:52 I think I was really angry, younger, and more fearful than angry. Me too. Just really, just the idea of the disappointment and him being right was just like unbearable. Him being dead. Yeah. Yeah.
Starting point is 00:16:07 Isn't it? Do you think I think that anger is typically the manifestation of fear? For, yeah. And so I, when I say anger, I wasn't throwing shares all the time or anything like that, but there was this almost like game day intensity type anger every day out of the way I approached my life
Starting point is 00:16:22 and my business. So let's just touch on it since we've gone there for a minute because everyone has these different things that move them. But as I get it, your dad was a doctor and just no matter what you freaking did, it was just never good enough, right? It was to say, man, you got 99 on the spelling test, what was up with the one you missed, right? Or, you know, I made millions of dollars, dad.
Starting point is 00:16:43 Yeah, but you're a Vanderbilt, Magna Cum Laude, blah, blah, blah, why aren't you a brain surgeon or a neuro or whatever, right? So this was a driving mechanism for you as it has it been resolved now, and I think a lot of people can relate to this. I'm gonna prove my parents wrong. I'm gonna prove this hate or wrong.
Starting point is 00:16:59 I'm gonna prove this friend of mine wrong. Yes, it has been resolved. I think, you know, I kept leveling up the ante of like, I would have made as much as my dad. I want to make more than my dad. I want to make more than my dad's if remain as entire life. Like, you know, all of those kind of like points.
Starting point is 00:17:15 And then once I thought it was beyond contestation, it was undeniable. And that was, I mean, that was my first goal. It's like, I wanted it to be beyond reproach. I didn't want there to be a pause or whisper or hesitation in saying, you won. And so after transitioning from that, it was like, but I didn't have a gap in motivation though, to be honest.
Starting point is 00:17:35 Yeah, okay. So yeah, I didn't really have a gap from there. It was just, what else can I do? And how big can this get? And I want to see what life looks like when we're there. I think that's the separator though. I think most do. And I think the reason you've had multiple exits and then you decided, okay, oh my goodness
Starting point is 00:17:49 social media. And then you've been good at that, right? I think that that's because you haven't had the gap. But I think you'd agree with me. The vast majority of people listening to this either have not become successful yet or get to a particular level. And they bought their time back and then they do nothing with it. Like what you said, they just can't find that.
Starting point is 00:18:07 That starvation fear thing that they had when they were broke. They just don't have it now that they're eating, you know, they can go to Master's and have dinner and get a glass of wine once in a while, right? And they go, okay, that was it. And I think part of that is because it was always this place to get away from. And also that it's not become a standard.
Starting point is 00:18:25 Like for me, I think often in life, we don't know, what do you get your goal or not as immaterial? You're going to get your standard long term. So I'm always evaluating what my standard is. And for me, that standard is, I want to be excellent. I want to be great. I also want to contribute. And I know that, guys on my show recently, Vary Vaden, he said something that's probably
Starting point is 00:18:43 never going to leave me the rest of my life. He says, you're best equipped and capable of helping the person you used to be. Oh yeah. But what I heard was, that's why it's incumbent upon me to keep growing and changing, so that there are previous versions of me
Starting point is 00:18:57 of people that I can help. Like I look at you, and there's a part of me when I was studying your stuff. I'm like, I'd like to become close to this dude, so I think I can help him. Cause I've been the 32 year old successful dude, you've got a great wife that you talk about all the time. I want to watch you the next 20 years,
Starting point is 00:19:11 like legit change the planet. Because I think you have the drive and the intellect and the experience to do it. So, but speaking of that time, the next 20 years, I have this debate with my friends all the time, and I'm like, so if you could give up all your money, but you could get 10 years back in your life, would you do it? Would you go back to 15 years old again? And as in some dive into your stuff and you literally said, I would easily, I think you said, track me for a moment, I would give up
Starting point is 00:19:36 all of my money to get 10 years back and be 22 years old again. Is that accurate? Because you're nodding, but we're on audio. Okay. And then, and then you also connect it to what the next 10 years also means or doesn't mean to you. Yeah. Everyone, like just get ready for the cancer right now. It's awesome. Go ahead. Well, I, um, I play with time a lot in terms of like when I think through decisions. And so I was thinking about my 85 year old soften. I do think that I'll be a billionaire or multi, multi billionaire, just looking on the math if I don't change anything right now. And I know that that man looking back at me today would trade everything he has to be 32 again.
Starting point is 00:20:14 And not only just 32 again, he'd be 32 and picking up trash, having nothing. I know that I would trade all my wealth to do that. And so to the same degree, if I would look 10 years into the future, I know that that 42 year old would trade everything he have to be my age again. And so it forced me to take a new look at what I was supposedly sacrificing time, et cetera, for something that I know that I would willingly trade back to have the moment. And so it made me experience the present in through old eyes, a new. Oh my gosh.
Starting point is 00:20:44 And what does that mean? Does that mean that you choose what you're doing more carefully? the president in it through old eyes, a new. Oh my gosh. And what does that mean? Does that mean that you choose what you're doing more carefully? Does it mean you're more present in a moment? What is, how does that apply and manifest itself? This is something that I think a lot about. Me too. So I, so Caleb's probably not in the back.
Starting point is 00:20:59 I call it the grandfather frame, because give me two minutes. You got it all. So there's something called the frame of the veteran, which is if you're really upset about something, if you imagine that that thing were to happen a thousand times in a row every single day, all of a sudden it starts to become immaterial because it's just how you expected it to be. It's always this way.
Starting point is 00:21:17 If every time you go to traffic, it's always an hour, you're not going to get as upset about if you know that happens every single day. And so it's called the frame of the veteran. And so that was really good for helping me decrease stress earlier on in my entrepreneurial career. I'd use that frame. But I was like, I wonder if I can think of a different frame that would allow me to experience gratitude because it's something that I've struggled a lot with.
Starting point is 00:21:33 I'm just not an inherently like, I don't have five minute journal every day. Like I'm just not that guy. And so when I think about my 85 year old self waking up in a body that doesn't hurt, right? And I wake up to my wife and I look at her and I'm like, and she's so young because I'm 85 and I'm coming back to revisit this moment. And I'm thinking about the problems that I'm experiencing in the business. I'm like, how cool is this? I remember what I was doing this stuff and experiencing these little problems.
Starting point is 00:21:58 Like this is cute, you know what I mean? And it just gives me this huge veil of like serenity for lack of better term, to experience the moment through different eyes. And then to the same degree when it comes to like the rush and et cetera of like growing the business and whatnot, I think what it does is it's almost like an Occam's razor of focus of like what are the few things
Starting point is 00:22:19 that matter most right now? Are we truly helping the customer? Because when I'm 85, I'm not gonna care nearly as much about the money I made, but the people I helped. And so I think it keeps the main thing, the main thing. And it allows, at least for me, and I want to be very clear, I try to keep this frame at the forefront of my mind, and I practice it. And it takes time. And I, you know, I catch myself getting it, my, hey, I was 85 in this moment. How would I think about this? And then I reframed the whole situation just like
Starting point is 00:22:44 the frame of the veteran does. And so I'll tell you a short tactical story of this. So this is going to sound really lame, but I had a cat and it was two years old, and my wife and I loved the cat really cool dude. Anyways, he died, had some weird heart thing. And I thought to myself, he's two years old, what if I had expected that he was only going to live six months? Like what if that was what all cats normally only lived with six months?
Starting point is 00:23:08 And I got him four times longer than that period of time. And so it shifted my like my sorrow into gratitude for just all this extra time I got to have with this little cat. Now you can take cat, you can make it whatever you want. But like that reframing things has allowed me to decrease my emotional reactivity to circumstances so that I can make better decisions in the present around people, business, et cetera, and so that serve me well.
Starting point is 00:23:30 I am blown away that a 32 year old has those thoughts, but I love you because I've been having those thoughts all my life. My dad died about a year, we'll be two years soon, and I actually moved it to one more day, not my 85 year old self, but if I had one more day, how much more grateful would I be
Starting point is 00:23:48 for this challenge I'm going through right now, or this moment where they walk through? Because I too struggle with gratitude. I actually struggle with being present. And I love these conversations on the show because I actually built this bizarre gratitude muscle where I was actually more grateful for the thing I was dreaming about that I didn't have than when I actually got it. Totally got it I was actually more grateful for the thing
Starting point is 00:24:05 I was dreaming about that I didn't have than when I actually got it. Totally got it. You know what I mean by that? 100% Yeah, and like that's not cool way to live because you're always not where you are. You're always projecting.
Starting point is 00:24:13 I'm like, I would get more excited and more turned on about what I had not yet done that I know I'm going to do than the actual very thing I was doing. Right? And now when I put it through that one last day, I go, this is pretty awesome right now. What would I give on that last day for this moment right now? Driving out here, two day, I had a conversation with myself about the things I
Starting point is 00:24:34 want to be doing now in my life because of this question I asked myself and it was interesting. I was like, if I had to choose what I actually drive, if I were choosing what I drive out and do this show today with you and I have one other show, and the answer today was yes. But lately there have been certain things that I was doing that I needed to do when I was young and coming through
Starting point is 00:24:55 that I no longer need to do. And that valuation is really, really healthy. I'm gonna give you the contrast now of your content. So we've gone to this, not polyanna, but conceptual thinking. But then you have this thing called the everyday urgency blueprint. So I love the concepts of time because there's people like you know, they're just like very spiritual, long-term thinking,
Starting point is 00:25:13 almost esoteric and conceptual thinking. And then there's like the day-to-day, what the heck do you do to get to where you can afford these thoughts like conversations you and I have? So what is the everyday urgency blueprint? Because this is some good stuff right here. I'm really good. You know, it's the chopping of wood, it's the taking out the water.
Starting point is 00:25:31 We call it do the boring work, which is repeating successful actions over and over again. If it worked once, it'll work again. And more times than not, people do something, it works, and they think, oh, I should change it. Yes. So one of the big concepts that I preach at least in business is that simple scales, fancy
Starting point is 00:25:47 fails. And so, the idea is how can we take something like with scale comes complexity. We do not need to add complexity to a system. If you take 100 phone calls today and you turn it to 10,000 phone calls a day, there is inherent complexity that gets added because you have more communication lines with different people. You have systems to have to organize it, etc, etc. And so we don't need to go do more fancy things. If we simply do the volume, the complexity will come.
Starting point is 00:26:12 And so we don't need to add the additional variable of complexity to scale. It happens on its own. And so simplicity, so thinking through the razor of simplicity, creates a forcing function of you remove all other things besides volume to the equation So it's like I can either sell more units or make a more more. That's it That's all we can do to make more money and so always thinking through that frame of if we're trying to grow the business So do more of the thing right? Right or make the thing expense more expensive or worth more to the customers we can? Or make the thing more expensive or worth more
Starting point is 00:26:45 to the customer so we can charge more and ultimately make more per customer. And so anyways, that has been always like the, to the rubber meeting the road of the grandfather frame of gratitude down to like, you have to do the stuff that makes the money. Yep. I'm doing more of that.
Starting point is 00:26:57 I think that duality is super powerful. So that's why I wanted to stack them, we're talking about other stacks in the minute too, to stack them back to back. Because I think you can hold two thoughts at one time. I think you can have this concept about your life where you want to reflect on the final days, you have tremendous frequency in the moment, right? And have concepts that move the needle every single day of your life.
Starting point is 00:27:17 Why do I say that? I think there's two types of people right now on the planet. There's the seminar goer person who's all in the thoughts and the clouds about reflection and energy and this and that and the other thing and frankly they're not getting around to making their life matter day to day. Then there's the people that you and I used to be which is we're making our life matter every single day but we have none of the energy, the spirituality, the concepts of time in our life and so I think think the duality the complexity of those two things the contradictions is what makes this conversation the most valuable Now I want to talk about Yeah, I had one thing to that. Please so I I
Starting point is 00:27:54 In the comments on YouTube and things like that I know that a lot of people struggle with that concept and so I wanted to give a different example that I think might drive this home You already do believe multiple contradictory things at the same time. You believe in justice and you believe in mercy. You believe in variety, you believe in consistency. And so there are these, these, these yins and yangs that exist and it's not to say that the white part of the ink or the black part of the ink is right. It's understanding the middle path. And I think wisdom is knowing when to do what? And so it's when am I using justice versus mercy?
Starting point is 00:28:27 It's not that justice is right and mercy is wrong or mercy is right and justice is wrong. The wisdom allows us to walk in the gray and be comfortable and select which is appropriate for the moment. Oh brother, so good. Yesterday I was coaching someone who used to lead a pretty big country, big one, and we had this conversation. He said, you know, when I was really at my most productive,
Starting point is 00:28:50 I operated out of fear often. And now I'm constantly forcing myself to operate out of gratitude and abundance and all these other things. And I said, sir, the truth of the matter is it's knowing when to select those mechanisms. Fear is not necessarily a negative emotion. It's the abundance of it that can become negative or too much of it, but if you never leverage fear, heck, fear helped me prepare for this podcast today. I don't want it to bomb, I want it to do great, right? So there's leverage in everything and wisdom truly is.
Starting point is 00:29:16 I love what you just said of knowing which lever to pull when and knowing when the right part of it applies. So good, man. Again, I'm sitting here in front of a 32-year-old. I don't mean to, you know, for a lot of people listening to this, they're like 32s old. I'm 23, right? So I want to make sure that I don't use my own age bias.
Starting point is 00:29:32 But the same time, I think I had many of these thoughts when I was your age, but I certainly don't have the ability to articulate them like you do. And I'm super, super impressed. That's one of acknowledge you, because you're serving millions of people right now. Also, I think you could serve them with parts of your story they don't know.
Starting point is 00:29:46 There are people listening to this right now that are failing. They're bleeding money, and maybe they've just had a business shut down, or the last two years has wiped them out a little bit, or they're looking right now going, all right. I'm gonna have to make a pivot. So you're a guy who had a lot of success building gyms,
Starting point is 00:30:02 is really, really going well as I understand it. You go over the next one, you pour all the juice from all the profits into the next one, and you go bust. So there was a point where this man that I'm talking to you right now, by the way, not that long ago was busted. You were broke.
Starting point is 00:30:16 What did you do when you were on your ass, were you on your ass mentally ever, or was it just a physical being broke? And then what did you do to make a move? Because there's a lot of people right now, right where you were. I just focused on the controllable. So there was a lot of things that I felt like I could not control
Starting point is 00:30:31 or that were circumstantial, et cetera. And so it was just, it was kind of like the simplicity thing of like what are the few levers that I have in my disposal? And at the time, I was like, I know how to market, and I know how to sell. And so that's what I'm gonna do. And so I, the story's crazy, but I had a credit card left from all the businesses that I had sold and then lost all the money.
Starting point is 00:30:53 But I still had the credit card and Amix, thank God, had not actually changed my credit limit. So I had a $100,000 credit card. And I wanted to launch Jim Launch, which was like this turnaround business where we'd fly out to Jim's. And so we had six guys that I had already recruited and I thought this cash was going to be there and it wasn't. And so I put $3,300 a day on a credit card and I only had $1,000 in my bank account.
Starting point is 00:31:13 And so every day I was becoming $3,300 poor. And when we started that, I didn't even have a payment process because we got shut down. And that was where the extra money was supposed to come from. And so we were doing, you know, it was 3300 day in hotels, airfare, ad spend, rental car, pretty damn food for all the sales guys who were out in the road, like doing the gym turnarounds. And I could not process the money that they were sending contracts over from. And so I'm seeing these contracts stack and stack and stack and I had no way to process it. And I'm just watching this debt bill go up. And then, um, and I got
Starting point is 00:31:45 a processor the last week of the month. And it was only for 50 grand. And we had like $300,000 in contracts. And I had a hundred thousand expenses. But he's like, Hey, it's per month, which means on the first of next month, you can run another 50. And so I ran 50 on like the 28th of January. And then I ran 50 on February 1st. I got two more that week and got us another 50. So the two 50s back to back covered my 100k from the last month. And that was like kind of like the the plane coming under. There's like way more of me about to lose it like and losing it again and again after that. But I can go as deep on that side as you want.
Starting point is 00:32:18 Well, like where were you mentally? I mean, were you mentally when that's having like, my dad was right. He's got me or were you like still I'm going to prove him wrong? Oh, I was. so I had made the decision that I would either die or I would succeed. And so I didn't know when it would happen. I just figured if I continued. So I, I, so if there's one thing for the audience,
Starting point is 00:32:36 if anyone who's going through it right now, like one of the, the thing that I would refrain, the repeated, repeated message that I had to myself over and over again was, I cannot lose if I do not quit. And so it was, that was under my control. Then when I talk about controlling the controlable, like I could choose not to quit.
Starting point is 00:32:53 And so if I could just have that, then it was like this tiny little thing is like, if I don't quit, I didn't lose. It just means I still get to play. And when you think about like, I think I can't if his Aristotle's replay, nobody says you shouldn't judge him in until the day he dies. And so, you know, even amazing life
Starting point is 00:33:10 in the last five years, like everything goes, and you get executed publicly, like, wow, would people say you did good life or bad life? Like you can only judge after the man is dead. And so I also think about that within my own life now. Like, when you think about, like what's the leverage for the next chapter?
Starting point is 00:33:23 It's like, well, I'm not dead yet. And so I gotta keep going, because that's what we're going to look back on. And so I had this little thing that I could protect, which is my willpower. And it's just like, if I do not quit, I cannot lose. And so I was so afraid of losing that just not quitting became the one thing. And so if I just kept moving one foot at another, one phone cough or another, one sales appointment after another, I knew that if I did that long enough, eventually it would turn around and I could,
Starting point is 00:33:48 if I let my self out. Yes, it would. Yeah, wow, I'm blown away because I have equated only losing with quitting all of my life. And the reason for that is, I just want to share it because we're going back and forth. Well, my dad, my dad was an alcohol when he got so breasted, dad,
Starting point is 00:34:06 or you never going to drink again. He goes, I can't promise you that. I'm just going to quit for one more day. All right, I'm not going to drink for one more day. And many, many times in my business, I'm like, I can, I am incapable mentally right now, saying I never going to quit. That's a like 80 year decision
Starting point is 00:34:21 based on a bunch of crap right now, but I can decide not to quit for one more day. And that means I have not yet lost. I literally equated quitting with losing. And so no matter how behind in the score I was, I had not officially lost the game. The clock has not run out. Until I go, I quit. And so I was still in the game. So this, this concept, I just, I love with someone said stuff. And I put it through my life barometer, my meter. I'm like, nope, I did that. You're exactly right. I know someone who did that, you're exactly right.
Starting point is 00:34:49 What a great answer. Now, you're talking a lot about stacks. By the way, can you guys, if we did a show by the way that moves this quickly through stuff before like, bam, bam, bam, let me get more in your brain, let me get more in your brain. I almost feel like I'm using you today. You know what I mean?
Starting point is 00:35:00 Like I'm just working this dude through the whole show. But it's great to have somebody on that. I could just keep working for my audience because this is my family. Sometimes when you're talking to someone like, all right, let me help you along here with this with you. I'm just like, go, go, go, give them that one, give them that one, give them that one.
Starting point is 00:35:14 And I love that about you. The stack stuff is super cool to me. And I love the terminology you. So now we're gonna move a little bit back over to marketing and branding and all that kind of stuff. You have this thing called the scarcity stack. I'm a big believer in this. I just literally did a real estate deal based on the premise that you teach. Now I would, I didn't call it this, but I don't think people get the concept here at all. And I think it's one of the lost art
Starting point is 00:35:43 forms in marketing and you describe it in a modern way. So what's the scarcity stack? So if we think about all exchanges as forces between supply and demand, right, within a marketplace, and I think the more cycles I have in entrepreneurship, and I understand that I'm still young in the game, the greater and greater appreciation I have for those simple two forces of supply and demand.
Starting point is 00:36:04 And what's interesting is that you can influence demand, or you can artificially stimulate demand, The greater and greater appreciation I have for those simple two forces of supply and demand. What's interesting is that you can influence demand or you can artificially stimulate demand by marketing stuff, by increasing awareness about your thing. So more people find out about it so your demand goes up. That artificially shifts the demand curve in your favor and so you sell more stuff. The other side is not nearly as well used and I think is almost as powerful if not more powerful than the demand side,
Starting point is 00:36:30 which is how can I cut supply? And the first time I really saw this happen in person was I was at an Arnold Schwarzenegger charity event at his house and I was, they wanted to introduce me some of the big donors because we're big donors. And the guy was a jewelry like mega dude, right? And so he, and he was like a first generation from Serbia, hard dude, like, but he sold like, you know, 500,000 hour watches, things like that.
Starting point is 00:36:54 And they had just raised the prices for the charity event from 15,000 to 25,000. And the charity organizer who made the introduction was like, yeah, we listened to George. He told us to do this thing. I was a little nervous about it. And he just said it so matter of factually. He said, whenever a demand increases, he said, cut supply. And when you look at what Chanel and Louis Vuitton
Starting point is 00:37:13 and some of these luxury brands do, is like they are masters of scarcity. And so when you can get someone into a FOMO situation that where they fear missing out, you can actually trigger this incredibly emotional decision and what it happens is you decrease the action threshold. And so you have a person who normally wouldn't take action. And so the scarcity, the fear of missing out
Starting point is 00:37:34 on this opportunity decreases their threshold of taking action and they walk across the line. And if you use this concept of scarcity and use it within your business, we're the way I like to think about it is that so whoever's listening right now, if you have a business or even if you were, if you're a salesman, whatever, if you were to 100x your volume tomorrow, you probably couldn't handle it. And so there is an actual cap on your business as it currently stands. You're just not articulating it because you're afraid of saying, well, if
Starting point is 00:38:04 I can only take 10 people, then they'll think I'm a small business or whatever. But if you said I only take 10 people, even though it is your actual cap, it has a very different feel to it. And what happens is you now actually pace your business at a point where you don't over overextend yourself and you create a stronger pool of the customers into your world. I'm just looking at you. I don't want you to stop. You know, when you're looking at you like that,
Starting point is 00:38:28 it's not, I don't want you to stop. I just, it's brilliant and it's totally true and to the extent that, here's what I like. If you can listen to the concept stuff and then do the hard work those you that are listening or watching this to the application in your business. So this scarcity idea, go, no, no, no,
Starting point is 00:38:43 I'm in the protein business. So we have unlimited amounts of protein. The this scarcity idea, go, no, no, I'm in the protein business. So we have unlimited amounts of protein. The maybe the scarcity is in the product, the scarcity is the time, meaning that if they don't hurry up and start doing it, every day they fall by like saving money. If you're in the financial services, because you go, no, no, there's plenty of these contracts for investments or insurance. Yeah, but every day they don't move forward, there's a scarcity of time that they can make up for with the compounding of money. So getting the concept of FOMO or the limiting amount of it or how few people do it absolutely
Starting point is 00:39:13 increases value proposition. So, so good. For the salesman in the room or in the room. Think about it in terms of the opportunity cost or the cost of inaction. And so the nice thing is that you always have a cost of inaction that's amounting. And so that will typically stack in your favor as the salesman with every second that passes. And so all we have to do is direct the prospect's attention to the cost that is already happening, but they are just not aware of or focusing on.
Starting point is 00:39:38 And so we just direct the attention and then all of a sudden, what was non-existent becomes a problem. And so you see this in politics all the time. Whatever they are talking about, more becomes the hot topic of the election, but it's only because they're putting attention to it, not because people actually care more or less about it. They're telling us that we should care more or less about it
Starting point is 00:39:55 by the attention they're putting towards it. And so, this is the media or masters of this. And by the way, these things work so well, everyone, that you have to leverage them ethically. Yeah. And this is one of the things, these things work so well, everyone, that you have to leverage them ethically. Yeah. And this is one of the things I just want to say upfront because these concepts of scarcity and phomo, it has to be ethically stated and truthfully stated because long term, if you push these levers the wrong way, you'll destroy your reputation if there's not a factual
Starting point is 00:40:19 basis for what you're describing. Okay. A couple more stacks. I'll give you a couple. Oh, no, please. So there's two elements of trying to create FOMO. Besides like risk reversals, a whole other thing with guarantees and things like that. But there's scarcity, which is a function of the number of units.
Starting point is 00:40:33 And then there is urgency, which is a function of time. And so a lot of people say scarcity and urgency, but they don't know the difference between the two. And so urgency is, it doesn't matter how many units I have, the deal ends tomorrow. Yes. Right. And so if you can't introduce that, and so I'll give you an example of like,
Starting point is 00:40:46 well, we have protein. It's like, well, you have protein, but I may have a Valentine's Day special that is ending this week. And then next month, I might have a spring special, but the thing is, is when I'm particularly into a prospect, I can say, hey, this particular promotion ends tomorrow or ends in two days.
Starting point is 00:41:01 Like, you should get this starter to get your loan application in because like, I can't guarantee that as soon as we get into the spring time, we're going to have the same things, right? And then with with the scarcity component, it's a function of units and what you were saying earlier, there's always a way to think about it. Like with the protein, the like I thought of a different example, I thought of flavors. I was like, oh, just have a limited flavor. Protein's going to be here, but this particular flavor will not be. And so it's like, you can always,
Starting point is 00:41:27 or you can put scarcity in terms of the bonuses you add. So it's like, hey, I have proteins and they're all vanilla. I was like, but for this month, I'm going to be adding a free workout, or a free workout template, or a nutrition template that I'm gonna add with my protein, which I'm not gonna be giving next. So it's, so then what you can do is you create these
Starting point is 00:41:44 additional value ads, which no one else is doing. And then with the additional value ad, you both add value and create scarcity at the same time to urge the person to take action. Very good. So, please don't be sorry, because that's informative even for me. Listen to me, everyone.
Starting point is 00:41:58 This is, I told you, you're going to get stuff on today's show. This is why I do the show, by the way. I want to provide a value and a depth of insight between two people communicating that you wouldn't get anywhere else based on their experiences. And here's the thing on this.
Starting point is 00:42:09 Listen to me, everybody. It is your ability to take these concepts that are absolutely surefire and find the applications in your own life, get them with your team as well. I have to tell you, in business, I have found that the principles are sort of enduring over time. This FOMO concept or scarcity concept is as old as time.
Starting point is 00:42:28 Technology, timing, marketing, change is the application and the mechanism of which you deliver it. But this is not a new idea. It's a new idea for 99.9% of you because nobody talks about these things anymore because they haven't done the hard work of, how does this apply now?
Starting point is 00:42:46 How does this apply? Warren Buffett, you and I both still take advice from a guy who is double my age and I'm already old because the principles that this dude teaches are timeless. It's our ability to apply them now that separates us in our life. Trim and stack hack, what the heck is that? I wrote it down because it's a cool term. So when we're thinking, and this is, this is if you have more control over the services that you're selling.
Starting point is 00:43:16 So this tends to be a little bit more on the service side. You can still think through it from any conversation, but I'm just gonna apply this to service, it's easier. So the first thing that we like to do when we're thinking about creating a new product line or when I say a new service line, we think about what are all the problems that our prospects are suffering from and what are the things that are coming up on sales calls that they're saying they're struggling with or they wish that we could solve for
Starting point is 00:43:34 them. And so we think about the way to think through this is tactically what has to happen step by step by step and there's a hundred many steps. Like you think, oh yeah, we do these two things. If you really chunk down and zoom in and look at it, it's like, well, they first they have to click this thing and then they have to integrate there or whatever. And then they, like, there's all these micro steps.
Starting point is 00:43:53 And so we list out all of these problems and then we translate those problems into solutions. And so we word it as solution wording to the problem that we are solving. And then once we have, okay, these are all the problems that we're now solving. These are the solutions. Okay, now how do we deliver on these solutions?
Starting point is 00:44:09 So we can think about this in terms of like we could have, we could have a portal that does a training, we could do some sort of one to many thing, we could have a semi-private or small group, we could have it be in person, we could have it be remote, we could have it be a phone call, we could have it be a chat support. So I have something called a delivery cube
Starting point is 00:44:23 which kind of goes with this in terms of how you get into levels of service. So on one level of the cube, you have what is the ratio of the people? So like, like I said, one to one, a small group, one to many, you have the speed of response. So it's like, is this going to be, we respond instantly or is this so we respond in 24 hours or we respond by the end of the week? Is it something that we have, and then is the quality of the service? Are you going to just get a front line support rep or are you going to get a VIP concierge? And then the medium of that service, which is zoom, is it in person, is it phone call, whatever. And so there's a cube and I go in more detail about it. But when you're thinking through this, you think through those variables how you're going
Starting point is 00:45:03 to deliver the solution. And so we had the problems, we have the solutions, and then we think about how we're going to deliver the solutions. Okay, there we are. Now, when we think about that, we then write what's the cost of delivering this solution? And so then we look at all of those things, and we say, okay, if we had to prioritize just the ones that these people find extremely valuable and that are low cost for us, what if we just combined all of those and then took out the rest of them? So all the things that provide tremendous value and happen at very little or knowing criminal cost us.
Starting point is 00:45:34 And then that is what we will pack together and then we'll bundle that whole thing as a much bigger problem solving solution. And so then then we put those things together and then you add some scarcity. You add some bonuses. You at you decrease the risk with some sort of guarantee if you can, if you add some sort of urgency around acting, then you have what I would consider a very compelling offer. And if you have a compelling offer, it makes it very difficult to be poor because what happens is when you make offers that people feel stupid saying no to, they tend to say yes. And when people tend to say yes to offers, you have, you tend to make more money.
Starting point is 00:46:06 And if you did it, and you designed your offer in a way that you provide a lot of value and it cost you very little to do it, you make lots and lots of money. And so that is the idea, and we try to repeat that action as many times we possibly can. Yes, that's sort of business.
Starting point is 00:46:17 No, but when you step back and look at it, you take these very complicated things and make them simple and to you, it's like, yeah, I just, but what you just described is actually called four years of business in college, right? To still do like 90 seconds. Because that's exactly how business works. I have this other theory right now that's gone
Starting point is 00:46:32 by the wayside in business and it just blows my mind. And that is like, at the end of the day, I want my existing clients to send me or customers to more clients and customers. And of all of this stuff, it's like, I'm blown away by how little time, and I mean like almost none, with independent contractors or big old companies
Starting point is 00:46:53 spend on the product, and that in the client or customer experience with you, what did I feel, what energy did I get, that would make me want to tell someone else, you should have the same experience I had. They spend all this time on everything other than that thing, which is the only thing that will cause your business to grow without your effort afterwards.
Starting point is 00:47:17 So I want you to talk about that. This is like my favorite topic. So I'm very excited about this. Okay. So I'm gonna quote an evolved account because I love this quote. He says, you only sell because you don't know how to market and you only market because you don't know how to build a product. And so the idea is and so
Starting point is 00:47:32 if let's break down to the things to the basic units, right? There's there's only five ways you can get more customers. Number one is you reach out to people privately. So you cold call, cold DM, cold email, whatever. Right. The next one is that you make content that attracts people to you. They find your stuff. They discover it. Right. The third is that you run paid ads. Right. And then the fourth is that you get affiliates and partners who who are other businesses to serve people like your customers and refer them to you. And then finally, customers tell other customers. Yes. So here's what's interesting, is that if you think about, when we talked about leverage,
Starting point is 00:48:09 so this is gonna come full circle, which is great. The first four that I discussed have linear, they are linear in nature, meaning if I make 10 more dials, I can predict how many customers I'm gonna get from that. 10 more reach outs, or I spend 10 more dollars on ads, or I make another piece of content, it's relatively predictable in terms of what's going to come back.
Starting point is 00:48:27 It is a linear equation. You add more in, you get more out. With a quadratic equation, you get an exponential. Unfortunately, entrepreneurial space, people are like exponential. They say it a lot, but they don't know what it means. They really just means it multiplies, which is not what exponential is. But with a referral, or a customer telling another customer, one person tells two, two tell four, four tell eight.
Starting point is 00:48:50 And so one of the difficulties that I see a lot of businesses get into is they get to 3 million or they get to 10 million or you get to 30 million, especially like consumer products. There are constants in business. One is that the cost of acquiring customer will go up over time because impressions will cost more money and you'll have more operational drag on your business. And so if those two are constants, then you have to have an opposing force that is going that cannot be linear in nature that's going to contradict that. And so if you are in a consumer-based business, the only one that can that can counteract a one-way direction of increasing cost of impressions and infrastructure is the decreasing cost of
Starting point is 00:49:25 acquisition because every time you get a customer, that customer brings you two more customers. And so that is like the great equalizer in business and I had a first-hand experience with this recently with the book, the offers button because I made one post about it, one, and I didn't have a following year to year, you know, one of them, I put these a year ago. And that book, from what I understand, is sold more than New York Times best sellers, I just didn't do the politics thing. But right now, it's sold over 200,000 copies
Starting point is 00:49:51 in the first year, and I have no paid ads, I have no anything. It was just because people were like, dude, you should check this book out. Yeah. And so I say that to say, like, if you nail that piece, everything else gets easier, and it's much harder, it's
Starting point is 00:50:06 easier to market and make money in the beginning and then harder to fix it once you have a bad product. The reverse is also true is that it's harder to spend more time in the beginning fixing the product, but then when you scale, it's easier. And so the question is whether you want it to be hard to break through and this may not be real for some of you, but like, once you get to a $10 million enterprise, like, it gets very difficult to break through that barrier for the products not that good.
Starting point is 00:50:27 And it's much harder to take the time and effort to fix the product, and I'm gonna do it quick segue here because this happens all the time. So, when this is just at least our experience of the portfolio comes we have. What got you to, you know, one or three million is not necessarily what gets you to 10 million and 30 million because in the beginning, you need to sell something
Starting point is 00:50:46 to someone that you have to promote it. You have to promote the stuff you have, otherwise no one knows about you and you're obscure. And so people have to buy it. Where people make the mistake is that they get this positive reinforcement from the fact that they market and sold and think, I need to do more of that. And I'm gonna say, yes, you will,
Starting point is 00:51:00 but just not at this moment. Because at this point is actually a pause point. And the goal is not to even necessarily make tons of profit at this point. The goal is to fix the product such that you start to generate a significant amount of business from referrals. Until that occurs, there's no point in adding more gas
Starting point is 00:51:15 to the acquisition engine because you're basically just setting yourself up for failure at a later point that will then reach a point of equilibrium where the only way to grow is to sell more people. And at some point, you will run out of people to sell depending on the niche that you're going after. And so the idea is to actually alternate. So you focus on the acquisition in the beginning, you get one, I will always say one product, one avatar, one channel. That's what you have to do to get to one to three million. And so at that point, then you fix the product and you fix the
Starting point is 00:51:40 product, you will sneeze your way to 10 million without doing anything else. And then once you're at 10, if you have fixed the product and the customer experience, such that you have a large percentage of your business come from order of mouth, now you've extended the LTV, the customer, you have increased growth profit per customer, that you can now spend profitably and outcompete everyone else who just wanted to bulldoze their way to 10 million with a lower LTV. And then you can go crush them on every other channel that they're on. And then you go back and say, hey, we're going to build a cold email team. Hey, we're going to 10 million with a lower LTV and then you can go crush them on every other channel that they're on and then you go back and say, hey, we're going to build a cold email team.
Starting point is 00:52:08 Hey, we're going to build a cold call team. Hey, we're going to build a paid ad team. Hey, we're going to build affiliate partners and channel partners and you can do that because you have so much fucking extra profit for customers because you spent the time up front to fix it and make it good and you'll sleep better. Yeah, and you've got proof of concept. So you just scale the crap out of it. No one's ever said that on my show.
Starting point is 00:52:24 No one's ever gonna ever said that to me. About the pause part in the middle. And one of the most insightful, really you would have had to have already done something significant in your life type breakthrough thoughts that someone's ever shared on the show. And I almost want to move it to the very beginning of the show because it's so important.
Starting point is 00:52:42 I hope everybody's stuck around for that. I got one last question for you. First, I like you a lot. I respect you a lot. Tell us where they can find you, but then I got a better question for you at the end. The game podcast, Alex Ramose, that's if you like podcasts, that's the easiest thing. If you like videos, we're on YouTube really big and if you like short stuff, if you type my name on whatever social media channel, you'll probably find me. I told everybody this would fly by, but probably the fastest show I've ever done. I but probably the fastest show I've ever done. I'm really the fastest show I've ever done before.
Starting point is 00:53:09 Curious, and I don't even know what you're gonna answer. So we go all the way back. You're this kid being raised by this dad that's pretty demanding, dude. Smart dude, all these options, go to Vanderbilt Crush it. By the way, in the middle there had a DUI, had some stuff happen, it wasn't really good that I read about,
Starting point is 00:53:25 and you've turned it around, business failures, then tons of success, then multiple exits, and then obviously this really unique way of looking at business that's accurate, by the way. You worked really, really hard, and you've sacrificed a lot of things in your life. You're still very young, but I grab you at 32. I'm curious if it was worth it,
Starting point is 00:53:44 I don't want you to be honest. Like, if you had to do it again, would you do all this stuff again? Or would you have done something differently? If you could go back those 10 years, give up all your money. Like, okay, you're back, you're 22 again. You're just getting out of college. So I took all your money from you, with which our proposition earlier. Would you go do all of this again? Or would you live a different life? I wouldn't do all of this again. I would do all of this better. But I would do, I would live this life. I mean, the moment you asked the question, I was like, the guess was in my throat just waiting to free to fit the question. But like, I'll be a little crude balls to bones, through and through. Like, this is what I love. It's my, it's what I love.
Starting point is 00:54:26 I mean, I draw pictures about business. I write books about business. I make videos about business. I do business every day. If somebody doesn't have a business, it's difficult for me to be friends with them because we have so little share of context, not because it's their fault,
Starting point is 00:54:38 but because I have nothing else that I do in my life. And so they want to talk about biking. And I'm like, that sounds cool for you. I have no interest. And people are like, what's your hobby? And I'm like, I don in my life. And so they want to talk about biking and I'm like, that sounds cool for you. I have no interest. And people are like, what's your hobby? And I'm like, I don't have any. And I'm cool with that. And so I took me a while to just accept that that's okay.
Starting point is 00:54:55 And so I 100% would do what I do. I love what I do. This is the most fun thing in the entire world. And the deeper I get in business, the more I want to live a long time. And that was something that I didn't have earlier on in my life. And so, there's just so much I want to do
Starting point is 00:55:13 that I just, I just, that's, you know, it's like I crammed a lot in 10 years, I'm like, there's so much cool stuff and I want to do it all, you know, as much within this world that we have. I can't wait to watch you do it You're outstanding brother. Thanks. They're outstanding. I really enjoyed today a great deal and you're gonna come back on I don't know when but we're gonna be back on because there's like 19 other hours we could be doing it So make sure you guys follow Alex and hey everyone make sure you get my book the power of one more
Starting point is 00:55:39 It's number one book in the world still right now and please share the show We're the number one growing show in the world for a reason, which is because you guys share it. And I bring the best people on every single week, and I get the best out of them when we communicate. Because all of you mean so much to me. I love all of you, and I want you to continue to max out your lives. God bless you.
Starting point is 00:56:00 This is the endmila Show.

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