THE ED MYLETT SHOW - Use Science To Control Your Habits w/ Charles Duhigg

Episode Date: March 8, 2022

How often are you exhausted by being busy all the time, but not ever feeling very productive?  Do you get frustrated that you’re not closer to living the life you dreamed of?If so, get ready to dow...nload some KNOWLEDGE that’s going to CHANGE how you live. One of the ways your brain is REMARKABLE is that it is always searching for ways to conserve energy by being more EFFICIENT.  And one of the most important ways it does this is by steering you toward what you already know.And what you already know are your HABITS.The science behind HABITS and PRODUCTIVITY is a fascinating topic.  Once you understand how habits are formed, you can apply this knowledge to your life and create MASSIVE POSITIVE CHANGES.This week, I’m excited to discuss exactly how you can do that with one of the TOP EXPERTS in this field.  CHARLES DUHIGG is a Pulitzer-prize-winning reporter and the author of “Smarter Faster Better,” about the science of productivity, and “The Power of Habit,” about the science of habit formation in our lives, companies, and societies.  He’s also a veteran journalist who has written for the New York Times, The New Yorker Magazine and is a frequent contributor the shows such as This American Life, N.P.R., The Newshour with Jim Lehrer, and Frontline.He’s spent years studying the NEUROLOGICAL UNDERPINNINGS of habits and productivity, looking closely at HOW HABITS ARE FORMED, the importance of CUES, the psychology of NEAR MISSES (Hint: pay close attention to what Charles has to say about gambling in Las Vegas), and why it’s important to create and enjoy REWARDS when you engage in positive habits.If you’re a business owner, top executive, or leader of any kind, you’ll want to hear Charles’s take on how KEYSTONE HABITS can change an organization.  As you can already figure out, the right organizational habits can not only lead to huge increases in positive work culture and your BOTTOM LINE, but they can often spell the difference between whether a business ultimately succeeds or fails as well.In practical terms, Charles will also tell you HOW TO CREATE NEW HABITS, engage in the practice of DIRECTED FOCUS, and why STARTING SMALL is one of the keys to making sure new habits stay locked in.If you’re concerned about efficiency in your life (as you should be!), Charles Duhigg is going to teach you how to SAVE TIME AND MONEY, be more PRODUCTIVE, and GAIN CONTROL so you can lead a HAPPIER and more BLISSFUL life.And that’s a HABIT we should all strive for…

Transcript
Discussion (0)
Starting point is 00:00:00 This is the Ed Milach Show. Welcome back to the program, everybody. I am so excited. I've read this man's book many years ago, and it's one of the best books I've ever read. That says a great deal. You guys know that. And one of the reasons is, is it created an ability in me to change things about myself that I want to be able to change.
Starting point is 00:00:23 And so, he is incredible. The information today will be game changing for so many of you, for many of you, life changing. Charles Doohig is here today, everybody. The power of habit is the book. He's a Pulitzer Prize winner. He's brilliant. And the content here today is stuff you've never heard before. So Charles, welcome to the show.
Starting point is 00:00:41 Thanks so much for having me. I really appreciate it. Yeah, brother, I mean that. And I read the book. I kind of put a mine stamp. I'm going to have it on someday. And then your folks reached out. I told my team immediately. Yes.
Starting point is 00:00:51 Oh, that's really kind of you. Thank you so much. Well, you know, that's a great book. And it's long lasting as well. So let's start with the premise, which is, you know, you say in the book that somewhere around 40% of the decisions we make every single day Aren't even really decisions their habits because the brain wants to conserve energy
Starting point is 00:01:09 Going to autopilot mode, but there's what are habits and how do they work? You talking the beginning about the habit loop which to these groundbreaking content never heard it before so what's a habit loop? And how do we form them? So you're exactly right that that as you know and as listeners of your show know How do we form them? So you're exactly right. That as you know, and as listeners of your show know, habits are so important, right? And in fact, our brain has a part of it that exists simply to make habits known as the basal ganglia. And the reason why that part of the brain exists is because our brain wants to take any
Starting point is 00:01:36 behavior and make it into a habit that it can. So the way that it does this is that it looks for certain things. That's where we get to the habit. If you think of a habit as one thing, but it's actually three things. There's a queue, which is like a trigger for an automatic behavior to start. And then the routine, which is the behavior itself, and then a reward. And that reward is how your brain learns to take that queue, routine, and reward, make it into a little bundle and start making it happen automatically.
Starting point is 00:02:03 And that's really, really important because when we think about our own habits, we tend to focus on the behavior, on the routine. But what we know is that if you can pay attention, if you can diagnose and then begin to fiddle with, the cue and the reward, that's where you get the most influence over changing those own habits in your own life. As you mentioned, 45% of what we do every single day,
Starting point is 00:02:25 we think is a decision, but it's actually a habit when you back your car out of the driveway, when you walk into the cafeteria and you hold your spouse on, and have a healthy salad today, and you walk into the cafeteria and you get the sandwich that you get every single day that's unhealthy for you, that's a habit taking over.
Starting point is 00:02:39 And there's a cue, and there's a reward there. And if we can figure out what that is, we can change the behavior. So real world application of that. So actually in the book, I want everyone to get the books. We're not going to go through the whole thing. But the actual, this sort of dawned on you with this study of these rats, right? So I want people to be able to picture what kind of,
Starting point is 00:02:56 what Q actually is. I think the rat story is perfect. That's why you put it in the book. Yeah. You mind taking us through that? Absolutely. So this is works that comes from Dr. Ingraeble, who's a researcher at MIT. And what she did is, she put it in the book. Yeah, mind taking us through that. Absolutely. So this is works that comes from Dr. Ingrabiel, who's a researcher at MIT.
Starting point is 00:03:07 And what she did is she put a bunch of sensors in rats' brains so she could observe their neural activity as they went about their daily business. And then she would drop each one in, like, the world simplest maze. It was a T-shaped maze. There was a this partition that would click when it rose up so that the rat could run up and down the maze.
Starting point is 00:03:22 And then there was some chocolate on one of the ends. And so what she found is that when the Rat first goes through that maze, that here's the click, it starts moving up and down the maze, it takes it about 20 minutes to find the chocolate. And the reason why is because the Rat's trying to make sense of everything. It's scratching the walls and the motor vehicle parts of its brain are lighting up with activity and it's sniffing the air and the olifactory centers are becoming active. And then eventually it finds the chocolate. And there's this reward sensation. So she drops the mouse in the, in the, the maze again and again and again, each, each did this with over 200, 200 rats.
Starting point is 00:03:55 And what she found is that over time, each rat unsurprisingly got faster and faster and faster, finding the chocolate. But as it did, it started to thinking less and less and less. And the reason why because it is because as soon as it heard that click, that was the cue, its brain would say, okay, now I'm going to start using the find the chocolate in the maze script, right? I'm going to run that thing automatically. I don't need to think about it. I can do this so well and so effortlessly. And then when I get to the end, I know that there's going to be some chocolate. When I find that chocolate, it's going to reinforce that pattern in my brain.
Starting point is 00:04:28 It's going to make it easier and easier and easier for the next time and the next time, the next time. So I have to think less and less and less. And the same thing happens to us, right? You say, I'm going to have a salad for lunch today. You walk into the cafeteria. You get the same sandwich you always did because you're kind of craving that like the fatty pastrami that comes on that sandwich, right? It's in your brain. It's saying to yourself, just let, just give in, just let the easiest neural channels have their way and grab that sandwich.
Starting point is 00:04:57 And it's not until you really figure out what that cue and that reward is and the cue probably is walking into the to the cafeteria or maybe it's that it's noon every day, a certain time. Maybe you only get the astronomy sandwich when you're feeling like really lethargic or you've just had a really tough assignment or you're feeling kind of down. But once you identify those shoes and those rewards, then you can start saying, okay, look, actually, I know that whenever I walk in the cafeteria, I'm going to have this craving for this reward, for this astronomy sandwich. What if, instead of getting a pastrami sandwich,
Starting point is 00:05:26 what if I get a salad and I put one piece of pastrami on top of it? Let's see if that satisfies my craving. And if you do that suddenly you change the habit. Before too long you're like, oh, it doesn't have to be pastrami, it can be skinless chicken, it can be salmon, it can be something that's healthy for me. That's how you change the habits.
Starting point is 00:05:46 The application of all of this everybody is so broad. And, you know, I've coached some of the top people in the world, and I can just tell you, the separator between most people is not their motivation level. People ask me this constantly, how do you stay motivated all the time? I don't. It's what I do on the days I'm not motivated. It's my habits, rituals, and routines. Show me your habits, rituals, and routines,
Starting point is 00:06:07 and I will pretty much show you the results in your life long-term. If the data is right that you're saying, 40% of everything we think isn't really a thought. It's autopilot, so our brains can serve in this energy. Guys, this is so important for you to be starting to identify for you. What is this trigger or cue that's putting me into this particular mode? And this can also be in selling and getting people to make different decisions.
Starting point is 00:06:29 You use this example in the book about for breeze. This is really, and I think people can get this because most people know what for breeze is if they don't, I'll let you enlighten them. But this is a way to take advantage of habits by changing one of the three things in there. I'll let you tell them which one it is between the, you know, the Q and the routine and the reward.
Starting point is 00:06:48 But go ahead and tell them the forbreast story. If you don't mind. Sure. And it's a great example you bring up. And I think I think you're really savvy to identify this that is part of selling, as part of understanding other psychology, understanding their habits is so critical. So everyone knows forbreast, right? It's that spray that you put on smelly, you know, after you like vacuum the carpet, you spray the carpet so it smells
Starting point is 00:07:09 nice or after you make the bed or if your kids are teenagers as mine are and they bring home smelly gym clothes all the time. Little for breeze goes a long way. And so when for breeze first came out from Brockton gamble, they released this product and they figured, okay, look, we want to create a new habit in people's lives, right? We want to get them used for breeze. So we think the Q is something smelly in your life. And the routine is we want to train you to pull up the for breeze and spray it. And the reward will be that the bad smell is gone. So they go into three test markets. They spend millions of dollars on making ads to sort of teach this new habit. They give away thousands of bottles of for breeze.
Starting point is 00:07:50 A couple of months later, they go and they tracked down the people they've given the bottles to, and they find it's just not working. The product isn't selling. And so they go into some woman's house and they're like, look, can you tell us, like did you use the for breeze? And this is a woman who has a lot of cats.
Starting point is 00:08:03 She's got like 13 cats. And so they're talking to her and they're like, you know, we sent you a free bottle of Fibrize. Have you used it? And she says, you know, yeah, once or twice I've used it. And the cat smell is overpowering in her house, right? The researchers are sitting down on her in her living room on the couch.
Starting point is 00:08:19 One of them is like kind of gagging because it smells so strong on the cats. But what's weird is that this woman's house is totally clean. She's like a clean freak except for the cat smell. And so the guy who had just been gagging because it smells so strongly of cats. But what's weird is that this woman's house is totally clean. She's like a clean freak, except for the cat smell. And so the guy who had just been gagging, he's like, well, what about right now? Would you consider using the Fibri's right now
Starting point is 00:08:32 for you're getting the furthest cat smell? And the woman's like, look, I don't mean to be prideful, but I have the best cats. They hardly ever smell. At which point, the scientists realize what all of us know, which is if you have bad smells in your life, you have no idea that you have bad smells in your life, right? And, and by the way, if you don't know that you have bad smells in your life, getting rid of them, that's not a reward.
Starting point is 00:08:58 So they have to change completely how they think about this. Now what they say is we want to create a totally different habit in your life. Now what we want to do is we want to add perfume to Fibri so it has its own scent. And we want to say to you, after you vacuumed as a carpet, after you've made your bed, that's your cue. Now spray the Fibri's to make it smell nice, to give yourself a little reward that you just did a good job. You're kind of making everything smell as good as it looks. And that's the reward. It's a self-satisfaction that you've just done
Starting point is 00:09:29 a good job cleaning, a way to end the cleaning ritual. And once they change the advertisements and they started teaching that, sales went through the roof. The breeze is now over a billion dollars a year. Guys, this is so awesome. It's these subtle distinctions that you can be oblivious to them. And for me, I'm super obsessed with habits. And so one of the things you say in the book is that habits, and I would have never thought of it this way, habits are actually cravings, like neurological cravings. And I know we sort of touched on it,
Starting point is 00:10:00 but it's a different way to say almost the same thing, because I want, what I do, the show for one reason, but I want people's lives to get better and change. So I want this point to be sort of hammered home. What is a neurological craving? Is that what you mean by the brain is trying to form a habit all the time? Is that what you mean by that? A little bit.
Starting point is 00:10:19 I mean, we've all felt this, right? Like, you know, you go to work and you're not hungry at all. And then you walk by, I mean, back when we used to to go to work on, right? You walk past the break room and you look in and you see those donuts that are there. And suddenly, you're like craving a donut. Like you, like 30 seconds ago, you weren't hungry. But now you're like, man, I really maybe just half of like that maple maple donut, right? Because like, that's the craving. When your brain isn't supposed to cue there, is it sees the donuts, it begins craving that taste sensation, right? And it could be that it's craving the sugar, it could be that it's craving the taste, it could be it's craving
Starting point is 00:10:54 the carbohydrates. Sometimes you have to do some experiments to figure out exactly what it is craving. But the point is that you feel that inside your head, you feel that craving. And it wasn't there until you saw the cue. Same thing going into the cafeteria, right? You said, tell your wife or your husband, I'm gonna have a salad today and then you go into the cafeteria. And like you were pretty set on having a salad until you walked into the cafeteria.
Starting point is 00:11:15 Then suddenly you're craving the pastrami sandwich. Our brain exists to create that craving. Because think about it. For ancestors, if you didn't crave an apple, you're, it's just as likely that you pick up an apple or a rock and try and bite on it, right? Yes. Yes. So our brain has this way of teaching us what we want to do by creating a sense of craving
Starting point is 00:11:36 when we see the thing, the trigger that causes it. I'm a full confessional right before the show. I'm eating pretty healthy right now. I usually eat pretty healthy. My, I have a friend named Kelly Gwimbine, I call him Richard Cabesa on my Instagram. He's, that stands for something in Spanish, but he brought these lemon bars by yesterday. And in front of him, I said,
Starting point is 00:11:57 I'm not eating any of your lemon bars. They're from this bakery here in town. I'm not eating them. And I put on a good front in front of them. He's gone, my wife's gone. I'm here alone for the show today. And I'm walking in the kitchen. I'm not eating them and I put on a good front and front of them. He's gone, my wife's gone. I'm here alone for the show today. And I'm walking in the kitchen. I'm not exaggerating.
Starting point is 00:12:08 I have to walk by the refrigerator to grab this protein bar. I'm going to eat before we do this show. And as I walk by my housekeeper is here, she opened the fridge and I saw these lemon bars. I could, my brain, there was the cue, my brain literally started to salivate in my mouth and I could taste them. And I went in and I ate an entire lemon bar before we just, this was like, and knowing I'm going to be interviewing you. And I'm like, the freaking cue. That's it. That's it. And what's interesting
Starting point is 00:12:36 is that if we could see inside your brain while that was happening, my guess is you ate the lemon bar. The first fight was probably pretty good. After the first bite, you probably even stopped paying attention to whether it was taste you're not in it because your brain expects that. And if you hadn't eaten that lemon bar, what we would have seen inside your brain is a sense of disappointment.
Starting point is 00:12:55 Actually, the same sense of disappointment when clinical psychologists talk about this neurological disappointment where they refer to it as depression. Because the same thing that causes clinical depression is the same basic pattern that happens when your brain expects some reward and then doesn't get it,
Starting point is 00:13:14 your brain starts complaining. It makes you feel bad. It makes you feel disappointed. It makes you feel like you're missing something. Okay, and this is why change is so difficult for people, which to me right now we are now going to the brilliance of your work. Because the process of changing the habit
Starting point is 00:13:31 is that as you guys just want to make sure everyone's with us, that what Charles is saying is there's a queue then you have a routine to get a reward. So how do you create this new habit? What's brilliant is he's leveraging how your brain already is wired to work. And so what do we change? Do we change the queue? I know the answer, but do we change the queue to create a new habit? Do we change the routine? Do we change the reward? Do we keep two of the three? Do we keep one of the three? How do we create
Starting point is 00:13:56 a new habit? So this is known as the golden rule of habit. Yes, right. So good. And what it says is, look, you at, you can use willpower, right? You could whitenuckle your way past eating that lemon bar. You could whitenuckle your way to go into the gym in the morning. And sometimes you have to. Yeah. But inevitably what happens is there's a setback, right? You, your mother-in-law comes into town and you're really stressed out.
Starting point is 00:14:21 And so you go eat like a whole plate of, of a lemon bars or, or you're just tired and you wake up and you don't feel like stressed out. And so you go eat like a whole plate of lemon bars or you're just tired and you wake up and you don't feel like working out. And so your willpower is weak because willpower is like a muscle, it gets tired, it gets weakened and you stop doing it. So what's the right way to create the habit? Because the habit lets us do things
Starting point is 00:14:37 without having to use willpower. Well, the key is, first of all, you have to diagnose the cue and the reward, right? So let's take your lemon bar. Let's take a more serious habit. What other habits do you have that you've tried to change? Smoking cigars. Okay, okay.
Starting point is 00:14:54 So what's the Q, when you start feeling that craving to smoke a cigar, what's the Q do you think? Well, one, there's a visual Q. When I see them or anybody around me is smoking them, I think is one. And I've, I think stress. I think that when stress hits me, the cue for me is, for some reason,
Starting point is 00:15:17 if I touch that cigar and I put it in my mouth, I'm in chill out mode with my dudes. Even though the dudes may not even be there anymore, but some of the happiest times of my life have been when that cigars in my hand or my mouth with my buddies on a golf course are just sitting around talking smack. So stress causes me to want to chill and relax. I think the cue is stressed most of the time.
Starting point is 00:15:39 And the reward you think is that you sort of feel that relaxation. It's like, this is a signal to yourself. Like, now it's time to put work away. Now I can relax. I can stop obsessing about the thing that's making me stress. Well, Charles, you just said something that's so profound. I've been, I'm going to be honest with you. I've been smoking more and more cigars lately
Starting point is 00:15:56 as I've been working more and more. It's almost my, too much my one cue to break my work cycle. Wow, I didn't even think about it. So you just said it. Okay, so let's figure out how do we change this habit, right? Because you know the cue and you know they're award. And what we want to find is we want to find a new behavior, a new routine that corresponds to that old cue and that delivers something similar to that old reward. So the cue doesn't have to change, right? You still need a break from work. Like you still need
Starting point is 00:16:24 to get to the end of the day and say, okay, finished. Like now I'm gonna put it away. So let's keep the same queue. And the reward we want is something that makes you feel like you have permission to relax. What else in your life do you do that gives you permission? Gives you just a sense of sitting there
Starting point is 00:16:42 and saying like, all right, like this is the time when I kick up my heels and I feel okay. We're cheating on this little because I have been working on it based on the foundation of your work on the other thing. But I will tell you the other time that I find myself in non-work chill mode is when I drink coffee. I know that sounds odd, but I consider coffee still to be healthy for me the way that I drink it. So for me the other time I'm like unplugged is usually in the morning or believe it or not. I'll even drink coffee in the afternoon is when I unplug and relax. So I have been using the same cue with the same reward, but the routine has been having
Starting point is 00:17:15 a cup of coffee for some reason that just puts me in peaceful state, disconnects me. And so I've been using coffee as that replaced routine, keeping the queue and the reward the same. You know what else I'm going to do it. And oftentimes, queues are pretty easy to figure out, right? Rewards can be tricky. So sometimes we need to run these experiments because like a reward could be like one of 10 things. We got to figure out which one it is. My guess is that for you, not only does that cigar bring up the memory of kind of like good friends, relaxation, But because coffee is doing something similar, my guess is, and this is pretty typical, is that part
Starting point is 00:17:50 of the reward there is stimulation, like literally like biochemical stimulation. I think in both cases. I think coffee gives you a burst of energy, makes you feel good. That cigar nicotine, we know it does the exact same thing. It gives us a burst of energy. That's why people smoked for years, right? Because they actually liked it. And so my guess is that now it sounds like coffee is a great replacement habit for you. It's providing the same thing. But let's say we're now at like six or seven in the evening, you're getting home from
Starting point is 00:18:15 work, you can't have a cup of coffee or now the question is like, could you use decaf or maybe it's like, all you need is like an Oreo cookie. Like not enough sugar to throw off your diet, right? Maybe it's not gonna totally mess up unless you're going to hard corkito. It's not gonna totally mess up what's going on, but maybe that small bit of sugar is just enough to give you the stimulation
Starting point is 00:18:38 that a cigar and coffee was providing. It's really good. And the question is you just test it. You try, today when you get home at seven and you're craving a cigar and it's too late for coffee, you try a cup of decaf tomorrow, you try a cookie and you just sort of run through these hypotheses until you figure out the thing and there's going to be something that your brain's going to say, oh, you know what? It's just as good. It's the old cue and the old reward. I don't mind having a cookie instead of a cigar.
Starting point is 00:19:02 Yeah, I got to tell everybody Charles and I have never talked about this, okay? So you know, we didn't even know we were gonna talk about this today. And I'm gonna tell you how this has grown into such a habit that served me. Bro, you're brilliant. You just, I love brilliant people. So what I did is, I like the taste of coffee.
Starting point is 00:19:17 Like I like coffee ice cream. I like coffee anything. And so I did do this. Number one, I either go with a decaf of protein coffee flavored powder in my coffee. But here I did do this. Number one, the, I either go with a decaf of protein coffee flavored powder in my coffee. But here's the other thing. This is like where it's just like completely flipped into a positive habit. I drink a coffee shake about 730 every single night. That's a protein shake that's delicious to me. So I literally went from moving this thing from my, I don't have a cigar anymore.
Starting point is 00:19:42 I do have cigar when I smoke on the golf course or something like that, but I went from, I've distilled it. Sometimes habits aren't eliminating something. It's reducing the feelings of something, right? Absolutely. Just having control of it. And I've gone all the way so that the cup of coffee earlier in the day and the coffee shake, which is a protein shake, and I got to get my protein because I do lift weights
Starting point is 00:19:59 at that time. And it's exactly Charles' formula though. The Q is the same, which is sort of a stressful thing or trying to get out of work, of replace that cigar, and went to coffee, to went to a protein shake now, and it gives me the same reward. You, I get the sugar high, everything that you've said from my protein shake.
Starting point is 00:20:16 That's just so brilliant. And that's, go ahead. What I love about this is that you're exactly right. Being in control of your habits doesn't mean you have to give up cigars. It just means you decide when to have a cigar, right? Rather than letting it happen to you. And because you now understand your own habits, because you understand the habit loop inside your own head, you can change anything. Like sometimes people ask me, so what's the difference between a good habit and a bad habit? You know, should the strategies differ? And the answer is,
Starting point is 00:20:41 your brain doesn't distinguish between good habits and bad habits. Your brain just says habits. You decide which one is a good one or a bad one. Your brain just wants to automate everything it can. And so there are oftentimes when a cigar is not a bad habit when you're on the golf course, when you when you want a cigar and it's time for a cigar and you're not doing it too much. And then there's other times when you like, it just feels like it's controlling you instead of you making the choice yourself. And that's what this gives you. It gives all of us these tools to say, this is something I want to
Starting point is 00:21:12 keep in my life, but I want to tone it down. This is something I want to bring into my life. I want to start exercising and I haven't. How do I figure it out? Okay. I need to find a cue and a reward for that exercise. It gives us control. And that's what's so like deeply meaningful, right? Is to have control. There's no exaggeration that it changes your life because you really are your habits. So if I'm a person listening to this, let's, we're so good.
Starting point is 00:21:36 If I'm a person listening to this, you say, I don't, how do I identify a cue? Like, here's all I know. I know that I find myself getting down, or I find myself not wanting to get up and go to work. Or and go to work. I know that's not a habit that serves me or I, whatever it might be, I concluded I'm going to be better with my children and be more loving and I find myself saying something I regret to them on a regular basis. How do we identify? Because there are, it could be a room, it could be a sound. How do you start to look at your having a, what is the cue here?
Starting point is 00:22:05 Like the application, that's not, what would you say to that? It's a great question. So there's a really easy method for this, because like I said, cues are pretty easy. So first of all, identify what the behavior is that you want to shift, right? So just like saying, like, be better with my kids.
Starting point is 00:22:20 That's not really a habit, but when my kid, sometimes I snap at my kids, okay? So I know exactly what the behavior is. I, sometimes I snap at my kids. Okay. So I know exactly what the behavior is. I want to stop snapping at my kids. Okay. So take an index card and for the next three or four days, every time you feel the instinct to snap at your kids every single time it either happens or you just want, you just feel like you're going to write down five things.
Starting point is 00:22:42 You're going to write down because all cues fall into these five categories for 95% of the time. A certain time of day, a particular place, a certain emotion, the presence of certain other people, or a preceding behavior that has become ritualized. So you're at dinner, one of your kids is like screwing around, they won't sit down, you just write down those five things. Okay, so now the next morning, you have that same instinct. Now suddenly you want to snap at the kids again and you write down those five things and you start to notice whenever I want to snap at my kids, it's because I'm feeling even before the kids and the kid does something, I'm feeling annoyed.
Starting point is 00:23:24 Like I'm either rushed and I'm stressed or I'm having a tough conversation with my wife about like money stuff, I start to notice, okay, the queue seems to be, I'm in a particular emotional place whenever I wanna snap at my kid. And when I'm not in that emotional place, even if they're screwing around at the dinner table or doing whatever normally drives me crazy,
Starting point is 00:23:44 if I'm calm and relaxed, I don't feel any need to stop on my kit. So now we know what the queue is. The queue for that is a particular, a particular emotion. Very good. And it might be, it might be, you know, you mentioned that at 730 you have that protein drink. So for you, the protein drink might be a certain time of day. It might be that other people, whenever I get around gym, like for some reason, I like, I get really like worked up,
Starting point is 00:24:09 I get really anxious, so your queue is gym. Now, that doesn't mean that you're gonna eradicate that queue from your life. You still gotta be in meetings with gym. You still gotta like, you're still gonna be annoyed sometimes at the dinner table. You're still gonna be talking about tough things with your wife, but now you know what the queue is
Starting point is 00:24:26 And now part of you is a little bit unguarded to say normally when I'm around this queue I Snap up my children and Probably the reward is that it gives me a sense of control, right? I'm feeling like overwhelmed. I'm feeling like I'm talking about money and it stresses me out I'm feeling out of control and I snap at my kid and now I feel in control. So now the question becomes, what else can give you that same feeling of control?
Starting point is 00:24:50 So when you're feeling annoyed, when you're feeling weak, when you're feeling stressed, and you know that you're likely to snap at someone, because you want to feel in control because that's a reward of delivers, what other behavior gives you that same feeling? And it might be something as simple as just saying, hey, you know what, I'm feeling annoyed right now.
Starting point is 00:25:07 Jimmy, I see his glick crawling out of his chair and driving me nuts. Let's all just take a break. We're just gonna control our breathing for 30 seconds. Really good, really. Right, and then suddenly, like, suddenly you feel in control, you remind yourself you're in control.
Starting point is 00:25:22 And you've substituted that old habit with a new one. So I'm asking you hard stuff because this is really good. Mike, I think it's this awareness level. It's investing the time and trying to uncover what you said, that index card strategy. Okay, what preceded this? Yeah. A couple of times. Because that is truly what your Q is on a negative habit.
Starting point is 00:25:38 Well, and the thing is that remember that in that experiment, the rats brains sort of turned off as they're running through the maze, right? This is why habits are so powerful is because our brain turns off in the grip of a habit. So we so things could be obvious to our spouse. Things that could be obvious if we were paying attention, they're not obvious to us because our brains turned off. That's what it's supposed to do in the grip of a habit. And that's sometimes why if it's a regrettable habit and not all habits are that you later
Starting point is 00:26:04 go, why did I? What was I thinking? You weren't thinking. Exactly. That's exactly right. You were not thinking. You were in habit mode. And it's 100%. So I'm golfing yesterday. I'm telling these guys, I'm interviewing this dude tomorrow that I wanted to talk to you for a long time, because the book made a massive, my work, I already talk a lot when I work with people, like with athletes and stuff, on creating triggers. We create them, create a trigger to put you into a state,
Starting point is 00:26:31 then there's a reward. So I didn't have your terminology, but I've used triggers and stuff like that for many, many years with getting people to get into a peak state. So I'm telling these guys about you. And I said, anything you want me to ask them, and I never asked, I never asked other people's questions on the show,
Starting point is 00:26:46 but this question was so good from one of the dudes that I thought it was good. This is a person who owns a very prominent gym, like a lot of them, lot, lot, lot. One of the top gyms on the planet, and he goes, you look, a lot of people that come to our gym want to work out right when they wake up.
Starting point is 00:27:00 They have a hard time creating a habit of waking up and finding themselves working out prior to work every day. They feel like they'd get a better workout in the morning, but they just don't seem to get their mojo going in the morning. And I said, it's interesting because he has this thing that says, you know, you have a cue or trigger, and then you have the routine you wish for, and then there's a reward. I said, I wonder if you could create, could the, I don't know the answers, why I'm going
Starting point is 00:27:23 to ask you, could the alarm going off become the queue that puts you into the routine of getting up, getting dressed, going to the gym? So the answer is, could the queue be something that simple? And then lastly, how do you create a reward for something like working out? So it's a good, well, okay, so let me ask you. So do you work out every day? I work out about five days a week. Okay.
Starting point is 00:27:44 Not about, I work out five days a week. And do you do it in the morning evenings? What winds your, tell me about your work? I do it in the morning. Okay. Yeah. And for you, you do it right after you wake up. Pretty close to it within 30 minutes.
Starting point is 00:27:54 And have you got, when you wake up, that alarm goes off. Are your, your workout clothes, you know exactly where they are? Yeah. My workout clothes are done. I'm in, I'm in habit. I think, I think that probably the reason I'm asking it this way is that my alarm is the queue. Okay.
Starting point is 00:28:12 That puts me, I think it is. It could be putting the workout clothes on, but I have a sequence of things that I've done repeatedly that trigger this routine. And that's, that's great because like, you don't need just one, like, it's fine. If you're trying to create this exercise habit, it's's, that's great. Because like, you don't need just one, like, it's fine. If you're trying to create this extra habit, it's fine. It's great. Seven cubes, right? Put your running shoes next to the bed. So you see them, put your layout, your workout clothes. I got to do a slip them on, right? All that stuff. Now, here's my question for you. When you first started working out, what was the reward? Because when you
Starting point is 00:28:41 first started sucks, right? Exercise is terrible before you go to bed. That's the part where I was challenging myself about the formula to be honest with you. I don't recall the reward other than I do recall, because I didn't like working out, I didn't like getting sore, I didn't like sweating, I didn't see immediate results. So what was the reward I was thinking to myself?
Starting point is 00:29:01 I can only conclude that I felt good about myself that I was doing something I had never done before. I remember consciously driving back early, this was like 30 years ago, but I drove to the gym back in those days. I do recall pretty early, like one of the first few workouts I did going, well, most people wouldn't do this, man. Good job. I remember telling myself that, like you're doing something, most people wouldn't be willing
Starting point is 00:29:24 to do right now. And I think that was probably a form of reward was pride. Yes, absolutely. Absolutely. Absolutely. I'm sure that's I mean what's interesting is you you could have told yourself something else you could have said like, okay, so like thank goodness I got it done or you know me and like every other person I saw in the gym with me this morning, there's like literally tens of thousands of people who are working at the gym right at the same time I am, or you could have just said like, okay, check it off, got that done. But instead, what you did is you gave yourself a reward. You consciously decided to reward yourself. Now, my guess is, and you probably weren't even aware of this, if we were to go back like time travel, watch you. My guess is also you did a couple of other things. You probably also, without even realizing it, you might
Starting point is 00:30:08 let yourself eat a little bit better that day, right? Maybe have a smoothie after that workout because you think you deserve it. Take a little bit of a longer shower, right? Let yourself really like kind of feel those endorphins. You were giving yourself rewards both consciously and unconsciously to make that exercise powerful. Now compare that to how so many people start to exercise. You say tomorrow I'm gonna go for run and you wake up and you start looking for your workout clothes and you're thinking the whole time,
Starting point is 00:30:36 like I'm gonna look like an idiot. I don't even know where to run. Like I'm gonna, like I don't have the right clothes. You finally get the clothes on. You go, you run for a little bit. You said like I'm gonna do a mile, you end up doing half a mile and you're like winded and have the right clothes. You finally get the clothes on. You go, you run for a little bit. You said like, I'm gonna do a mile. You end up doing half a mile and you're like, winded and you like, come home.
Starting point is 00:30:49 And now you're running late. So you're like, jump in the shower as fast as you can. You're like, speed the kids to school and you're like, get out the car, get out the car. You're like, rush to your office. And now for the first time, you can like, sit down at your desk and catch your breath. And like, you feel the sweat on your body.
Starting point is 00:31:02 And you realize you're like 10 minutes late to like the meeting. Most people punish themselves for exercising as they plan for the exercise, they don't plan for what happens after the exercise, they don't plan for that reward. You got in the habit of giving yourself a reward when you exercise and part of it was deliberate and part of it was unconscious, but you gave yourself the space to have those rewards. And unless you do that, if you were super stressed, if you're rushing home from the gym that day, because you got to get to some meeting and you had a plan for it, you wouldn't have thought, man, I did great today. I did the thing that nobody else is doing.
Starting point is 00:31:36 You would have thought, God, I got to get home as fast as I can. You got to create that space for the reward in your life. Oh, everyone, you need to go back and listen to that again. That's it. That's the thing. you eat that space for the reward in your life. Oh, everyone, you need to go back and listen to that again. That's it. That's the thing. That's the thing that causes people, I think, to not make this a habit. It's like, they don't plan this.
Starting point is 00:31:54 Wow, that's so good. Plan the space for the reward. And anything you want to create for yourself, I was kind of controversial early on in personal development where everyone's crying, crying, crying. I said, hey, look, I outwork everybody, but you have to give room for the reward to yourself for the celebration or eventually your brain concludes, I don't want to do this.
Starting point is 00:32:12 I'm getting no dopamine. I'm getting out of this. Absolutely. So let me ask you now that you exercise five times a week. It's like completely ingrained. What's the reward for you now? What do you feel or do after that workout? Well, it's funny you said the shower thing.
Starting point is 00:32:27 One of my favorite things in the world is how good I feel in the shower after I train and that just sort of reflection of myself that and now there's a pride thing. And I'm like, I've been doing this for 30 years. I think there's a reward, I get multiple rewards. I get someone, you know, people telling you
Starting point is 00:32:44 that you look great. That's a form of a reward. Am I giving it to myself, but it is a reward. It's someone saying, hey, what are you asking me for advice on how to work out over the years, you know, at the gym eventually? They're ended up being these stacks of rewards. I'd say the reward now is I feel physically strong. I remind myself that I'm physically strong.
Starting point is 00:33:02 It's certainly being physicals now become even past a habit to part of my identity. I feel like it's a part of my identity. It's been so ingrained into me that when the absence of it, I don't feel like myself anymore. So that it's become that deeply ingrained. But I do, it's funny because I didn't know your work, but I've always been pretty good at going, hey man, this is great what you're doing.
Starting point is 00:33:25 Like consciously doing it. I give myself other rewards though, what you said earlier. Even a lemon bar thing to be candid with you. I give myself permission to eat a certain way sometimes and it's one of the rewards of having trained very hard is, hey, man, I've burned a bunch of calories already. I've done this, this, and this.
Starting point is 00:33:44 I deserve the damn lemon bar. Yeah. Right. And that doesn't mean it's going to be a daily thing, right? Like I don't, I don't deserve a lemon bar every single day. Right. But when I feel that craving, it's okay to give into it. It's a, I'm making a reward for myself because I know that like this lemon bar, like this is not going to impact me. This one lemon bar, I've, I've banked away the self discipline to allow myself this. Yes. And that's a form of reward and that's really powerful. And yet, you know, I'm sure you see this all the time in your practice.
Starting point is 00:34:12 America is a stoic nation. We are a nation that tries to bully ourselves into productivity, into success, into accomplishment. And the truth of the matter is some of that is good, right? It's a great nation because we are so disciplined and then we have so much willpower, but the way that you leverage that, the way that you take advantage of that, is you give yourself time to enjoy the spoils of it.
Starting point is 00:34:38 Yeah, and the truth is, what you're saying, this is what I want to get everybody to hear. You're doing this anyway. You're already rewarding yourself possibly for routines that don't serve you. So this is something you're going to do. So you might as well acknowledge it. What's great about what you're doing
Starting point is 00:34:52 is you're leveraging the brain as it is already wired. Right, that's why your work is so powerful. You're already giving yourself rewards for sh** behavior sometimes. You're already having cues that don't serve you and to routines that don't serve you. So simply leveraging this is not, it's not nearly as difficult as it might seem if you'll take an inventory or create cues, create a routine and have a reward. I also think some people are like,
Starting point is 00:35:14 well, I should go to the gym. And like you said, everybody goes, this isn't something I should be patting myself on the back for. Not all rewards have to be a pat on the back. It could be, right? It could be that you just, there are days where I've had good workouts and I'll find myself even doing what we're doing. I'm sitting there going, I feel good. My back doesn't hurt today. My abs feel strong.
Starting point is 00:35:33 That's a form of a reward. It makes that absinit loop with. So it's this reward feature, and it's just so we're all clear on what Charles has been saying. If you want to change your habit, you can keep the same cue, right? You can keep the same reward and change the routine in the middle and that's a formula for change. Let's go to another application.
Starting point is 00:35:52 It's by the way, and you could tell. I know people of inner, then there's people that are really passionate about what you teach. I'm really passionate about this. You are, I mean, this is incredible. You're amazing. Because I want people to change.
Starting point is 00:36:01 And I want them to, I want to change. How the heck do I change? This is how you change. So is that you make it happen? It's also true So the application and let your minds go with your children. You want them to change a habit. There's a queue There's a routine. There's a reward But talk about it from an organizational standpoint. I'm gonna confess something to you And then I'll let you reference it in the organizational part. My dad drank for the first 15 years of my life. He was an alcoholic. He was always a good man.
Starting point is 00:36:29 Always a good man. But, oh, it just had this habit that just didn't serve him, his work, his family, anybody. And my dad got sober and my dad was a part of AA for 35 some odd years. For my dad, that program worked very, very well. And you actually reference AA as one of the organizational structures that maybe they did this without even knowing it, but they sort of leveraged. So how does, how do keystone habits, habits in general impact organizations or how can one change in organization that they're leading?
Starting point is 00:36:59 It's a great question. And I'm really glad to hear that your dad found this all as an AA because, because it, you AA because it doesn't work for every way, but it works for a lot of people by teaching them how to recognize their own cues, recognize their rewards of their craving. So you mentioned this thing, keys don't have it. So this is an important idea because what keys don't have it is that some habits seem to be more powerful than others. In many people's lives, when you change one habit, it seems
Starting point is 00:37:25 to set off a chain reaction, the changes other patterns. So for a lot of people, exercise is a keystone habit, right? On the days that you exercise, people end up eating more healthily. They're eating habits change because they exercise that morning. They don't even really think about it, but it's, you know, you go into the cafeteria and your legs feel sore. And for some reason, that means you get the healthy, sick salad. What's interesting is if you look at people who exercise for whom it's a keystone habit, they also tend to use their credit cards less on the days of the exercise. They procrastinate less at work.
Starting point is 00:37:55 They'll start doing their dishes earlier in the day by about 20 minutes. There's a, these researchers named Oatman Cheng who documented all of this. And that's not true for everyone, right? So so for people who have been athletes, their entire lives, and maybe they, they, you know, had a kid so they fell off for a couple of years. Now they're back to it. Exercising again, doesn't tend to be a super powerful keystone habit. It's more for people like me who, you know, I, I was not an athlete in high school.
Starting point is 00:38:29 And then I started training for, for half marathons and for marathons and still do. And, and for me, exercise has been a keystone habit. And the reason why is because it changes how I think about myself. You mentioned that being fit is now part of your identity. If you're the kind of person who has not been fit, and suddenly you start running, then you when then when you go into the cafeteria, when you go into the grocery store, and instead of pulling out your credit card, you think to yourself, on part of your brain, you think, I'm the kind of person who went for a run this morning. That kind of person doesn't need a pastrami sandwich. That kind of person doesn't buy some nonsense they don't need. You start changing your image of yourself to yourself. And the same thing is true in so many different places, particularly when it comes to AA, right? What does AA do?
Starting point is 00:39:10 It makes you stand up and say, I am an alcoholic. It starts changing your opinion, your self identity of yourself. And it sets off a whole new cascade of changes. Or when you go to work, right? So if so many people listening, probably go to an office. And in that office, you have an identity. Your boss thinks of you a certain way. Your co-workers think of you a certain way.
Starting point is 00:39:30 You're the guy who always cracks a joke when they need a joke, or maybe you're the gal who always disagrees when someone's bringing up some nonsense idea and they need someone to shoot him down. You're that person. And so the question is, is that the person you wanna be?
Starting point is 00:39:44 And if it isn't, what rewards do you need from your organization to become the person you want to be? How can that organization help you become your best self by giving you the rewards to be who you want to be, as opposed to just who you've always been? just so you've always been. So if I'm leading an organization and there are cues that are creating a routine in the company that I want to change, are you saying that I need to link that new routine to a form of recognition or reward in order to change the behavior of an organization? I think the first thing to do is call it out, right? So a lot of like take emails, okay?
Starting point is 00:40:29 So oftentimes when I talk to companies, they say, like I ask them, what's the worst habit inside this company? And they say, everyone sends emails, they see, see everyone else on the email. My inbox is like a nightmare every single night because I'm on an 80% of those emails I didn't have to receive. Okay. Okay, so let's talk about the Q is. The Q is that when you're sending an email,
Starting point is 00:40:50 there's this instinct, do I just put one person same monitor? I put 10 people's name on it. So I decided to put 10 people's name on it. What's the reward that's being offered to me? Probably the reward is CYA, right? Like, as long as I have 10 other people on there, then no one can blame me for leaving anyone out of the loop. No one's going to say, Hey, Jim, like you made a mistake, because I would have said, look, you got an email. You could have objected two weeks ago if you had a problem with it, right? So how do we change that? We know that that instinct, that paranoia, that insecurity is going to be there regardless of what we do. So what we can do is we can sit
Starting point is 00:41:23 down as a group and we can say, look, here's the queue it's sending emails, right? And the reward that we're all craving is this, is this, this sense of safety, the sense of security from having other people in the loop that I know that there's someone else to blame instead of just me if things go wrong. Here as your boss, here's a promise I'm gonna make.
Starting point is 00:41:42 I am never, ever going to blame you for making a bad choice and not see seeing me on the email. That's how you, and I'm gonna give you that security without putting 10 other names on it. Now, the thing is you have to mean it, because there is gonna come a time. Your emails are gonna go down, and things are gonna be much more efficient,
Starting point is 00:42:02 and there's gonna come a time that Jim makes makes some dumb decision and you think to yourself, if he had only seen me two weeks ago, we could have headed this off at the past. And at that moment, you have to decide, what do you care about more? Having like an orderly inbox or having Jim notify you about every single thing he's doing? Because you can't have both. Very good. And now, at least you know which choice you're making. Now, instead of like organizational habits happening
Starting point is 00:42:30 to you, now you are making a decision. And maybe you say to Jim, hey, Jim, by the way, just always CC me, right? You don't have to CC everyone else. Or maybe you say, actually, this is the price. This is the price of giving people freedom and responsibility to do their jobs. Netflix is a great example of this. When you go to Netflix, their corporate culture is freedom and responsibility. You can make
Starting point is 00:42:52 any decision in Netflix. You can sign any contract up to like half a million dollars. Every single worker can sign a contract up to half a million dollars with no approval from their bosses. Now, does that mean that sometimes bad contracts get signed? Absolutely. Absolutely. But they also are able to move so fast and so efficiently because of that, that they beat their competitors, and that outweighs those few instances of people signing bad contracts. And by the way, when someone does sign a bad contract, they go to them and they say, can you explain the mistake? And if they can say, here's what I learned from it, they say, okay, no problem.
Starting point is 00:43:26 And if they can't, they say, look, Netflix is in the right place for you. Thank God you signed this bad contract and you alerted us to the fact that you're not a good fit. You know, six months or two years ahead of when it should have happened or it could have otherwise happened. So the point is that like, just understanding happens doesn't mean the world becomes perfect,
Starting point is 00:43:43 but it means you are in control of what choices are made. So this is so good. I want to ask you so I don't know if you've ever been asked this before. I'm curious about this. The reward part, what is more maybe not more important? It doesn't matter. Is it the extent of the reward? In other words, the degree of the reward, like there's difference between pat on the back
Starting point is 00:44:03 and here's a hundred million dollars. There's a difference in the reward. Like there's difference between pat on the back and here's a $100 million. There's a difference in a reward, right? So in creating a new habit if we're doing it ourselves or we're trying to change the habits of our company or our family or our church or whatever it is, is it the extent, the degree of the reward or the repetition of it or or or. It's actually something else.
Starting point is 00:44:21 Okay, it's the timeliness of it. Okay, one thing to be. So as fast as you're going to pause. The timeliness of it. Okay. One thing to be. So as fast as you can really pause, the immediacy of the reward. The immediacy and the less immediate it is, the bigger the reward needs to be. So think about like now when you exercise and you're in that shower, right?
Starting point is 00:44:37 You literally like just got out of your gym clothes. You're probably seven minutes from your workout. You've got those endorphins and endocannabinoids in your brain and they are making you feel amazing, right? That happens almost right away. In fact, as you're lifting those things are in your brain making you feel good. And now you're really enjoying them in shower. Now, if you didn't have those, if you're, if every time you work out, like you come
Starting point is 00:44:59 out afterwards and you're feeling sore and weak, which happens sometimes, then, when you, then you're going gonna have to start seeing the results pretty eventually, right? And those results aren't gonna be like, oh, my wrist looks a little bit better. It's like, no, man, I got guns. I'm putting it on, right? So what happens is that a reward has two components
Starting point is 00:45:19 that determine how powerful it is. First is exactly what you mentioned, the amplitude, how big is the size of the reward? And the second part of it is the immediacy of it. And they act in tandem. If a reward is immediate, the amplitude does not have to be huge. If a reward is delayed, the amplitude has to be pretty big. And the reason why is because our brains are like computers that discount everything. So we know that eating a donut three days from now is less valuable than eating a donut right now. So if I'm in a way three days, the donut has to be tastier than the donut I'm going to
Starting point is 00:45:52 have right now. And so that's how you kind of figure out what that reward ought to be. God, it's so good. Okay, I'm bummed. We don't have time for two more questions. So you got it. Um, because I just could keep going with you. There's so much to dig deep here. Let's talk about the free will piece of it for a minute. I think there's an analogy in the book about gambling that I think is really, I just want people to be able to pick. There's concept and then there's application. I think the more clearly someone gets a concept, the more they can take it and apply it in their own lives. Becoming a gambling addict, walk us through, how does this happen that
Starting point is 00:46:27 that habit get established? I want them to hear your description because it's brilliant. And then if we wanted to change that potential habit, what would you recommend? So the way that it happens, and it's complicated, right? Because, because, because you know, companies are so good at this. They're so, they're so precise and they have so much data. But in general, what they do is they want to let you win just enough to make you feel like every single time you've lost that it's been a near miss. This is actually known as the near miss effect. If you go and you play slots, which you'll notice is because when the slot wheels come up, it's not random, right?
Starting point is 00:47:03 There's a computer determining what happens. You'll win about one every 30 slot pulls. You'll have a near miss, about 15 of every 30 slot pulls. And the near miss means you get seven, seven, and then the next seven is just a little bit out of place, right? Yes. And you think to yourself, oh man, it was so close, if I just play one more time, I'm probably going to get it. Our brain has this, has this weakness, which is that we look for patterns, even when those patterns don't exist.
Starting point is 00:47:34 And so whenever we, you know, the dice don't remember what they rolled last time. But we think, oh, man, it's been, you know, I just rolled two, threes in a row. I'm probably going to roll in the three, or maybe I'm never's been, you know, I just rolled two, threes in a row. I'm probably going to roll another three, or maybe I'm never going to roll another three because I just rolled two, threes. The dice don't care. It's a, it's a fresh roll every single time, but our brain, our brain loves patterns. And this is good because we use patterns to survive, but companies can use it against us. And so the question then becomes, how do we change this? How do we get better? The first thing is to
Starting point is 00:48:03 recognize what the casinos are doing. When they're giving you free drinks, when they're giving you comp rooms, they are not doing it out of the kindness of their heart. They are not giving you a reward. They're making it easier for you to lose your money, right? And you really have to accept that and embrace that. But then second of all, when you feel that near-miss instant kicking in, you see that slot machine in it, almost got you the jackpot. Remind yourself that does not mean that I'm closer to winning. It also doesn't mean I'm farther away than winning, but it has no impact whatsoever on what's going to happen next time. If I put that, if I've lost the first lap, the last five spins, the odds are I'm going to lose the next five spins. And here's the next thing that the casinos do. They give what are known as intermittent non-presumable rewards. So they give you rewards
Starting point is 00:48:52 when you don't expect it. Video games do the same thing, right? When you're playing a video game, there's all these like expected rewards. Like if I make it to the end of this level, then I get like, you know, new arm or something like that. But ever so often you'll like shoot some enemy and like pick up a new gun or something like that. All ever so often you'll like shoot some enemy and like pick up a new gun or something like that. All these unexpected rewards because our brain loves unexpected rewards even more than expected rewards. If I tell you I'm going to give you a donut in 10 minutes, you're going to enjoy it less than if I just give you the donut right now. True. And so as a result, as long as you're aware of what the casinos are doing, now you can take
Starting point is 00:49:23 control because gambling isn't bad, but gambling when you don't feel like you have any control over it is terrible. Yeah, I was thinking about, the reason it becomes so habitual, too, is the reward when you do win is immediate. So there's an immediate to it. And it's absolutely.
Starting point is 00:49:36 And there's all those bells and lights. And it's amplified. Also, so just thinking about that, as a leader listening to this, what Charles just said gave you one of the great keys to being a great leader in an organization, which is unexpected rewards for your folks also. Not just when they perform that you reward them, but that there are unexpected rewards that you give people to create a sense of a culture in your family.
Starting point is 00:49:57 You know, hey, if you guys get straighties, we're going on vacation, are you getting $100? You're getting $2 an A or whatever it is. That's one thing. Nothing just to reward your family, just to reward your team, reward your organization unexpectedly. Major key in leading people. And that reward doesn't have to be transactional. It can be as simple as just coming in as someone's office and saying, I just want you to know,
Starting point is 00:50:16 I've noticed in the last two weeks, you've been killing a man. Thank you so much for being here with my kids I try and do these. I don't wait for them to get their grades. Like if my, one of my kids, Ollie, if he works hard over the weekend, I say like, Hey, look, I just want you know, I noticed. I love that brother. Hillin' this man. I love that and the reason that's so important
Starting point is 00:50:35 and we'll do our last question is that most of us were raised only getting love and recognition and reward when we performed. And so we've become performance addicts. We actually connect love with recognition. And that's not a very good thing. It's not very healthy so that if your children can feel a sense of love from you unconditionally
Starting point is 00:50:54 to their performance or unexpectedly rather to performance, that's a huge deal in leading ad-signally in everywhere else. Last question, it's a generic one. Just a basic one. First off, thank you for today. No, thank you. I just, I loved today's conversation. I knew I would.
Starting point is 00:51:07 I wanted to talk with you for so many years that your team reached out. I'm like, yes. So just a, I'm listening today or I'm watching. OK, I got most of it. And I want to start a new habit that serves me. I'm not eliminating a bad one or anything like that. I want to start making 10 phone calls a day
Starting point is 00:51:23 or I'm going to get up early and work out. I'm going to be, you know, I'm going to start eating healthier, whatever it might be. And I ran into you at Starbucks. I said, just give me a quick message about what I should do next. You would say what? Okay, so here's the thing. First of all, start as small as you can, right? So like if it's not going to be 10 phone calls tomorrow, you're going to make one phone call tomorrow. You're going to make one phone call you wouldn't have otherwise made. And you're going to sit down and you're going to say,
Starting point is 00:51:51 here's my cue. When that clock hits one o'clock, when I'm done with lunch, when it's 450 and usually I walk out the door, that's the moment it with, that's my cue. When I'm feeling powerful, because I just had a cup of coffee, that I'm deciding that's my cue to make one phone call. And when I'm done with that one phone call,
Starting point is 00:52:09 no matter how it goes, phone call might go well, might go poorly, they might not even pick up, they might tell me to like buzz off, does not matter, I'm gonna give myself a reward. And I'm gonna decide ahead of time what that reward is. I'm gonna let myself have another cup of coffee. I'm gonna take a walk around the block.
Starting point is 00:52:23 I'm gonna let myself watch Netflix, I'm a computer for 10 minutes, whatever it is, and just do it. And you'll find is the easiest thing on earth. You're going to spend more time rewarding yourself than you are making phone call. But then the next day, you're going to say, I'm going to do two phone calls. And it's going to be pretty easy because you're looking forward to that Netflix. You're looking for the to that cup of coffee. And pretty soon, you're gonna be pounding out 10 phone calls every single day, and you're not even gonna think about it. You'll even, you won't even be conscious
Starting point is 00:52:50 that you're giving yourself a reward. Maybe you'll still get the coffee, or maybe you'll just be a sense of accomplishment, because you're thinking to yourself, you know, I wanted to do 10 phone calls like three weeks ago, and now I'm doing it. I'm making it happen. Start small, come up with a plan that has a queue and a reward
Starting point is 00:53:07 and then let it happen. So good. So start small and everybody, you know the routine that habit you want. The idea now is you got to create the queue and then you got to create the reward. You have to do it repeatedly and the reward needs to be immediate. It's another thing that I learned today. And I don't think the re also remember what Charles said earlier in the year. It doesn't have to be huge reward. Now it has to be an adequate reward for what you're asking of yourself This is one of those podcasts to people that I know makes an immediate difference in their lives So I'm very grateful to you and we didn't wait a second like we flew through Thank you for having me on I really and if anyone has any questions you can find me online just Google my name Charles
Starting point is 00:53:41 Do you hit Google the power of habit my email address will come up. It's it's a Charles at Charles do higg.com I respond to every single email that I get and From readers or from listeners or whatever it is I might take a couple weeks by promise you're gonna get a response and And yeah, do you have any questions? I mean, though. You're gonna get flooded. All right Thanks so much, Charles. Everybody else, hey, I know you've got tremendous value.
Starting point is 00:54:08 There's one of the things you want your kids, your team, your organization to hear, share it with everybody that you love and care about that you believe in, fastest growing show in the world. And we are already huge, but we keep doubling every 90 days. And that's because you guys all share the show. So God bless all of you, max out your life. This is the end My Let's Show. you

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