The Game with Alex Hormozi - 3-Step Overcome For "I dont have the card on me" | Ep 204

Episode Date: May 8, 2020

Why don’t we get you started and see what can be done? Today, Alex (@AlexHormozi) talks about how to deal with someone who says they don’t have their card on them and the proper way to solve this situation.Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.Timestamps:(0:42) - Address the lost sale, wait for response.(1:41) - Give options, start with current card, swap later.(2:36) - Ask if proposed solution is fair, down-sell with delay.Follow Alex Hormozi’s Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

You just didn't notice, you didn't listen, didn't hear them get disengaged, didn't hear a potential obstacle that they brought up or didn't bring out enough pain to make the problem agitated or prioritized enough that they would want to buy. Welcome to the Jim Secrets podcast where you talk about how to get more customers, how to make more per customer, and how to keep them longer, and the many failures and lessons that we have learned along the way. I hope you enjoy and subscribe. What's going to everyone?

I hope you guys are having an awesome Friday, fantastic, phenomenal Friday, Ph. phenomenal and pH Friday let's get weird okay so I had a post in one of our groups that said somebody was struggling with the I don't have my card on me overcome saying like hey you know let me just call you back I don't have the card you know on me right now and so first off let's just address the big elephant in the room which is if that comes up it means that you probably lost the sale earlier right and you just didn't notice you didn't listen didn't hear them get disengaged didn't hear a potential obstacle that they brought up or

didn't bring out enough pain to make the the problem Or prioritized enough that they would want to buy right that's probably something that happened earlier on in the sale But if this comes up like you kind of made your bed so you got to deal with it Okay, so first step when someone says like I don't have the card on me It's like no worries I'll wait until you get it you can go grab it no big deal and just wait right And so that is because remember like these are these are phone sales they're at home They have a card at home like be like it's so funny in person people are like man they said I left my card at home now they're at home right they're at home they have the card right they have the card there so you're like no worries always so you get it

right now if they're like oh well you know my my husband has the the one that i want to use right because that's the only other thing they could say is like obviously they have cards at home like that would be ridiculous right um so it's like cool uh then they'll throw that the husband or my spouse has the card that i want to use it's like okay no worries well why don't we just get you started uh with the card you got right and then we can swap it out with your husbands uh you know tomorrow fair enough Nation, real quick, if you are a business owner that has a big old business and wants to get to a much bigger business, going to $50 million plus, we would love to talk to you. And if you like that, we would like to hear more about it, go to acquisition.com. You can apply anywhere on the page and talk to one of our team and see if we can help you get there.

And that way, you can get them going. Now, if you've already closed them on, you know, 300, right, you didn't close them on anything because they didn't give your card. But it's like, cool, why don't we just get you started for $49, right? We'll just put that on the card that you have, and then we'll swap out the rest with the card that you want to use. Fair enough. And so that way you have a couple of cards that you can play. Cards, pun intended,

cards that you can play when that comes up. And then the final downsell from there is like, well, why don't we just use the card that you've got? And I'll just put a two-day delay on it. So it's like you're good. We'll start everything like it's normal. And then we'll swap it out.

Okay? So let's just get you started. We'll put that card down. Just call it. That way you can get in. I'll get you set up with the group. We'll get you set up on your nutrition orientation, et cetera. And then on nutrition orientation, when you show up, you can swap the card with me.

Fair enough. That way, that's kind of a three-step, step down if someone says they don't have their card on them. So one is wait. Second is minimal down payment and then put the rest on the card they want. Third would be, cool, we'll just start you for free and delay the payment. And then you can swap the card out. But this way, at least if I have a card, then it means that I can get you started. All right?

So that's the three-step, three-down-sell step for I don't have the card. on me how to address it. Big picture though, it probably got messed up earlier in the sale when you didn't bring out enough pain, or you let them get to the clothes with some stuff in their back, their emotional backpack that you didn't take out and throw out. All right, you were trying to get them on the plane

when they still had some bombs in the backpack. All right, that's it. Hope that makes sense and use it. Talk to you soon. Bye.