The Game with Alex Hormozi - Nobody Knows You Exist. Advertise More | Ep 734

Episode Date: August 23, 2024

"Your audience needs to be reminded more than they need to be taught." In this episode, Alex (@AlexHormozi) dives into frameworks and stories about effective advertising for any size of business: how much to advertise when you're getting started, how it can take you to $1M a year, and how to think about the organizational structure of sales & marketing beyond $1M a year.Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned and will learn on his path from $100M to $1B in net worth.Follow Alex Hormozi’s Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

So in this podcast, I want to talk about advertising more when you get started, how much to advertise when you're getting up to a million dollars a year, and once you get past a million dollars a year, how I unify sales and advertising into one department to make a beast of getting customers and how I think most businesses get this wrong. No one knows you exist. Advertise more. And so to give you context on this, when I walk through the streets,

I usually get stopped four or five times on like a 60-minute walk. And when I was launching my book last year, I had 500,000 plus people who were registered. It was this massive event, broke the internet, whatever. But during the month leading up to it, we're advertising on all channels, we're running ads, we've got affiliates that are pumping it. I'm making content all over the place. And over the four weeks of people that stopped me, only one person knew that I had a book coming out.

And so every time I'd see somebody like, hey, you're going to be at the book launch, and they're like, oh, you have a book? And it's like, how can you not know that I have a book? There's a story from Henry Ford that I love, which is that he was walking by, the CMO of Ford was right next to his office. And every day he'd walk by and he'd see the marketing campaign, he'd see the marketing campaign day after day after day. And so three months into seeing the same campaign, he knocked on a CMO story. He's like, hey, when are we going to stop running this thing? He's like, I'm getting exhausted to see it. And the guy just looked at me. He's like, we haven't started running it yet. And so the thing is, is that we get so sick of our advertising,

so much before our customers or potential customers even remember our names. And so the extent of advertising that you have to do, there are so many people in the world and people's attention is so spread thin and so they're so distracted that in the off chance you actually do get an advertisement of some point in front of them, the likely that they remember that it was even you and the core message of that advertising is even lower. And so many of us have this big fear that we're harassing our audience by repeating ourselves over and over and over again. But the vast majority of the time, no one even A knows you exist or B specifically knows the message that you're trying to let them know.

And so I like to tell my team and remind myself that we need to be reminded more than we need to be taught. And so your audience needs to be reminded more than they need to be taught. And not about you, but I follow plenty of accounts where like they have the same four or five messages, more or less that they put out there. And the reason I follow them is because I like the reminder. I like to be reminded to be reminded to be patient. I like to be reminded to not take things too seriously. I like to be reminded that I have to think long.

Like, those are the things that I like to be reminded of. And so imagine if that account's like, I already said be patient once. I don't want to say it again. They've already heard that from me. It's like, no, people have messages that they want to continue to get fed into. And every time you feed that same message that they like before back into them, they'll have another positive experience with you. The amount of novelty that's required in content is significantly less than you think as a creator.

Think about it like you're going after a girl. And she's with somebody right now. All right, so you're like, okay, well, I'm going to ease off, but I'm just going to just let them know. I'm just going to throw these little flares out there that I'm interested. I'm here. I'm not being disrespectful, but I'm available, right? And then what happens is as soon as she gets out of that relationship or whatever, then she's receptive to your message.

And so the thing is the same way it works with customers is that they might not be looking for a marketing solution. They may not be looking for a plumbing solution. They might not be looking for an IT services provider for three months, six months, nine months. But they might like to hear your stuff. But the moment they are in the market, you're the first one they think of because you continued to repeat the messages that resonated with them to begin with. The big thing is the 4 by 4, which is, especially when you're starting out, four hours

a day doing the core 4. And so the core 4 means you're reaching out to people you know one-on-one, reaching out to strangers one-on-one, making content, one-to-many, or running ads, one-to-many. And so there's the four ways the only things one person can do to let other people know about their stuff. And so I use the rule of 100 as my guide there, which means you either make 100 minutes of content, you do 100 outreaches, so either cold or warm, or and, if you want to get really spicy, or at least $100 a day of advertising. Now, obviously, the $100 a day you can scale as much as you want. But as a baseline for anybody who's starting a business, those are

three ways that you can just say, okay, what do I have to do to let more people know about my stuff? If you're not making 100 minutes of content, you're not doing 100 outreaches a day, or you're not spending $100 a day in ads, no one's going to know you exist. And that is the biggest threat to your business. The reason it's so important as a founder to do this in the business is that you have to be able to make it rain. And so every business at the most basic level has to advertise before it can have money. Right. So like if you want to make money, people cannot give you money until they know you exist. And so it is a prerequisite for making money in business is that you advertise first and then you have a product that you can deliver on. And that's the

most basic form that you have to have. If you just have the product and no one finds out, you will continue to not make money. Until you're at $100,000 a month, advertising is all of your focus. And the main reason for that is if you don't have enough people coming in, you're not going to have enough iterations of the product to get feedback to know if your stuff's good or not and what you need to do to make it better. Now, the thing is, is that up to $100,000 a month, at that point it's all advertising. But at some point, in order to continue to scale, you need to fix the product. You need to make sure that people are recurring. You need to make sure people are happy, that they're referring other people, that they're staying month after month,

or they're repurchasing month after month after month. And so if you're not solving that, then you've got a leaky bucket. And that's going to be a problem that you're going to deal with later. And so the smart move is to fix that stuff now so that you can grow a really big business. And this is one of the biggest mistakes that I made so many times in my early career is that you start advertising, you start understanding a sell and acquire customers. And you say, oh, that worked, I'll do more of it. And you should do more of it, but within this current context of you have to make sure that you're delivering. And so my recommendation is get to a million dollars, so get to $100,000 a month-ish, then put all of your focus on filling all the holes in the

bucket so that, and the thing is, is that when you do that, you're actually going to keep growing because if you keep the same activities and then you fix the holes, you're still going to keep growing steadily month after month after month, even with the same level of advertising effort. Then once you fix the holes, then you go back to the front end and say, how do I 10x this? And that is how you can stair step, even though your actual revenue growth will still look flat because when you fix the holes, you'll make more money. But the doingness of the business will shift. Now, if you do the alternative of that, which is you just advertise more and more and more, there's going to get to a point, it's an asymptote. So basically you start growing and you start

plateauing like this. Because then your infrastructure's too big and there's too many moving pieces to fix the thing that you should have fixed earlier. But then you're in a rock and a hard place scenario because then you can't dial back the advertising because you've got all these people that you've hired. But the more you sell, the more your reputation goes in the tank because the stuff's not good, and so you get a really hard scenario. And so fixing it first, fixing it early sets you up to build a much bigger business later. Under a million dollars a year, it's one channel, one avatar, one product. I see way too many small business owners saying, hey, I've got two businesses or I have seven

products or I have two different avatars or blah, blah, blah, blah, right? No. Focus on one specific type of customer. And if you just say yes to everyone with money, you're basically saying no to your business because you're never going to be able to focus and make something really good. You can't serve six customers and then make a good product, only doing $100,000 a month. It just does it like it's too small volume. Like you don't get enough reps.

And so you need to do one very specific thing, which means you have to say no to people who aren't that type of person. You serve one problem, which means you have one product for that specific avatar, and you get better and better at templatizing at productizing the service or product site, whatever the product is itself, making iterations on it. And you advertise through one channel, meaning you just know how to make cold email convert or you just know how to make cold calls convert, or you just know how to make TikTok ads convert or you just know how to make YouTube videos that convert whatever your channel is

you just stick with that channel because as soon as you're like I'm going to do two different things like that's not the objective of this stage you just need to get it reliable so that you can then keep tweaking the product so that then you can 10x the existing channel you're on once you get to about a million a month is when I recommend starting to to think about second and tertiary channels of getting customers and part of the reason I recommend that is that when you start a second channel it's going to cost you money and it's going to cost you time and so the reason that you keep that one channel and keep doing it longer than you think is because you need to be able to get it working at the same level or higher with not you doing it so that you can have the

secondary channel. If you're the one who's gassing this first channel and then you move to the second, well now you have this second one that's not going to be working out nearly as efficiently as the first one, especially in the beginning, the first three months, six months, it's not going to be cranking like the first one is. But the first one's also going to go down because you're not there. And so you spend the extra time there, you put the right people in place, make sure the training is such that they actually can meet or exceed what you were doing on your own and then when you start the second channel you can pour resources into it because you still have cash flow from your main thing and that little switch is where most people

get lost and they just crush their businesses so don't do that so to give you guys some context i didn't open up a second channel of acquisition until we were at four million a month now mind you i started with paid ads because i was good at paid ads and i learned how to run paid ads in my local business, which then when I went national, I knew how to do the same skill set. But after four million a month, I was like, okay, I need to get this second channel going. And so I started increasing that channel via cold email, cold call, cold DMs with an outbound team. But I say that because a lot of people are like, shouldn't I do this? I try to lay that as long as I possibly can because I know it's going to cost a huge amount of time, a huge amount of money, and it might not

work for six to 12 months. And to give you context, it took me 12 months for outbound to be responsible for half of my revenue. So it's not going to happen overnight. A lot of businesses don't do this, but you should unify sales and advertising. So those should roll into the same person. And so I saw this really early on in gym launch. We had two departments. We had a sales department and we had a marketing department. And marketing always said the sales guys weren't closing as many leads as they should. and the sales guys always said that the leads weren't good enough or they didn't have enough leads, right? But when we unified that under a CRO, Chief Revenue Officer, which if you're the founder, that's you, you then say there's really just an acquisition department. And fundamentally, as I see it,

advertising and sales sit on the exact same continuum. You have low information buyers and you have high information buyers. And so fundamentally, a low information buyer needs not a lot of information or already has a certain amount of information to make a purchasing decision. A high information buyer requires more information or doesn't have as much information when they start talking to you. And so you have to fill in more holes. Fundamentally, sales just fills in the holes that advertising failed to answer. And so if you have exceptional best in class advertising, you don't need sales. It's not that they're separate departments. They solve the same problem. One just communicates one to many. The other communicates one-on-one. People buy real estate on the internet via auction.

You don't necessarily need to have salespeople. If you're not. you give a customer enough information, they can make a purchasing decision. That being said, you're like, wait, Alex, you have salespeople. Of course I do. Because there's always going to be a certain number of customers that I can get people to buy automatically. And then there's people who still want more information that most likely they didn't see the advertising that answer that question. And so then the salesperson can just say, oh, these are the three piano keys I need to play in order to get you to buy. Great.

And they fill that specific information need to turn the customer from a maybe to a yes. And so unifying the two departments is one of the highest leverage moves. that you can make as a founder, because it eliminates the cross-departmental BS. It's we're all here to sell customers. And so advertising works hand in hand with sales, not in competition with them, so that they can get a pat on the head

from you or whatever director's running that department. So oftentimes, you are the chief revenue officer who's uniting both of those fronts, but over time, if you can find someone who does that, that usually is the fast track being CEO. So Kale, for example, at Jim Launch, became chief revenue officer, right? He basically stood on top of,

sales and marketing so that he could control the customers coming in the door and then once he knew how to make it rain he could run the business