The Good Tech Companies - Sentiment Analysis and AI: Everything You Need to Know in 2025

Episode Date: February 6, 2025

This story was originally published on HackerNoon at: https://hackernoon.com/sentiment-analysis-and-ai-everything-you-need-to-know-in-2025. Discover how AI-powered sentiment analysis tools deliver accurate insights from customer reviews and feedback to help improve your business strategy. Check more stories related to machine-learning at: https://hackernoon.com/c/machine-learning. You can also check exclusive content about #sentiment-analysis, #sentiment-analysis-ai, #large-language-models, #chatgpt, #huggingface-transformers, #social-listening, #natural-language-processing, #good-company, and more. This story was written by: @boxhero. Learn more about this writer by checking @boxhero's about page, and for more stories, please visit hackernoon.com. In today's digital world, businesses must stay ahead of customer sentiment to maintain their reputation and improve customer experience. Sentiment analysis helps companies understand emotions in customer feedback entries, social media posts, and surveys. By analyzing these data, businesses can monitor brand perception, identify customer pain points, and optimize marketing strategies. There are three main approaches to sentiment analysis: rule-based systems, which assign predefined sentiment scores to words but struggle with sarcasm and context; machine learning models, which learn from labeled data to recognize sentiment patterns more accurately; and large language models (LLMs) like ChatGPT-4, which use self-attention mechanisms to detect complex emotions, sarcasm, and mixed sentiment. These methods are widely used in areas such as social media monitoring, where companies track customer sentiment and brand mentions; customer service, where AI helps identify and address common complaints; market research, where businesses analyze competitor sentiment; and inventory management, where product availability can be adjusted based on demand trends. Ultimately, sentiment analysis isn’t just about understanding customer emotions—it’s about turning insights into action. By leveraging AI-powered sentiment tools, businesses can refine their strategies and strengthen customer relationships.

This audio is presented by Hacker Noon, where anyone can learn anything about any technology. Sentiment Analysis in AI. Everything you need to know in 2025, by BoxHero. In an era where almost anything can be shared and go viral, no business wants to be embroiled as the subject of a frustrated customer's post, especially one that sparks a chain reaction of similar complaints. Bad publicity is still publicity, yes, but it's definitely not the kind you want for your business. That's why a consistent review of your voice of the customer, VOC, analysis is so important. With this, you can promptly respond to the customer's complaint before it escalates into something your PR team would rather not deal with.

In a physical store, it's easy to spot a customer's frustration. You can see it on their face or hear it in their voice. But when it comes to written reviews, survey responses, or social media posts, things get more complicated, a special life you want to go beyond just labeling them as positive, negative, or neutral. Human emotions expressed through language are far more nuanced than those broad categories. In business, analyzing hundreds or even thousands of customer feedback entries about your products and services can quickly become overwhelming. That's where eye-based sentiment analysis becomes truly useful. It doesn't just categorize feedback, it identifies precise emotions like anger, sarcasm, confidence, or frustration. These deeper insights give you a more accurate understanding of your customers' comments, helping you improve your offerings and customer experience

in ways that truly matter. In this article, we'll cover everything you need to know about sentiment analysis, how it works, how businesses use it, a comparison of popular sentiment detection methods, and much more. If you're looking to make sense of the piles of customer feedback your business has been getting or want to gain a better understanding of your market, keep reading to learn more. Sentiment Analysis. Definition and Key Applications. Sentiment analysis, also known as opinion mining, is the process of identifying emotions, opinions, and subjective attitudes in text data using machine learning, artificial intelligence, AI, and natural language processing, NLP. Why is it important? Sentiment analysis has a wide range of applications that can benefit your business in many ways, such as.

1. Getting the big picture of market perception through social media monitoring using sentiment analysis for social media monitoring or social listening is more than just checking what people say about your business in tweets and posts. You can also use it to understand how people feel about trending topics, popular products, or industry-wide services. Even better, you can get a peek at how customers feel about your competitors. Where they fall short, you can step in, spot potential opportunities, and give your audience exactly what they're looking for. Tip tip. Make sure you're ready to act on your social media insights by having a smart inventory management system in place. Box Hero helps you align what your audience is saying online with what you stock in your store. Track inventory in real-time.

If a product is trending or gaining traction online, make sure your stock updates instantly to meet demand and avoid missing out on sales. Spot trends with tags. Use BoxHero's custom attributes feature to label items as trending or top-reviewed based on social insights and make it easier to prioritize specific items. Analyze and restock. Social media buzz can lead to unexpected spikes in demand. With BoxHero, get low stock alerts to restock popular products before they run out. Plan for campaigns or product launch, preparing for a campaign or launching a new product lineup based on social sentiment? Stay organized and ready with BoxHero's barcode feature. You can design and print your own barcodes to streamline inventory management,

making product tracking and restocking during high demand periods quick and easy. Backslash dot, let your social media insights guide your inventory strategy and keep your customers happy with BoxHero. And two, improving your customer experience and service sentiment analysis makes it easier to identify pain points

in your customer interactions. By scanning support chats and conversations, you can spot where customers are getting frustrated and use that feedback to resolve issues and create a better overall experience for them. 3. Conducting market research and brand monitoring you can assess customer reviews, surveys, and social media posts to learn about your products, competitors' offerings, and features, or how people feel about your latest ad campaign. Share these insights with your product and marketing teams to help you refine your offerings. In a nutshell, sentiment analysis helps businesses make smarter, people-driven decisions by understanding what their customers truly think.

As Daniel Fallman, Forbes Council member and CEO of Mindbreeze, said greater than companies focusing only on their current bottom line, not what people feel or greater than say, will likely have trouble creating a long-existing sustainable brand that greater than customers and employees love. Sentiment analysis can help most companies make greater than a noticeable difference in marketing efforts, customer support, employee greater than retention, product development, and more. Breaking down sentiment analysis. How it understands language. When analyzing text, NLP uses several techniques to break down and understand language, such as stemming and lemmatization. Reducing words to their root form, e.g. Running, becomes, run. Tokenization. Dividing text into individual

words or phrases, tokens. Part of speech tagging. Labeling each word with its grammatical role, e.g. Noun, verb, adjective. Named entity recognition, n.e.r. Identifying and tagging specific entities like names, places, dates, or brands. Sentiment analysis started with simple, rule-based systems where each term was categorized as positive, negative, or neutral. Today, it has evolved into the use of advanced language models that can understand the complexities and subtle ties of human language. Let's break it down. Approaches in Sentiment Analysis. 1. Rule-based systems Rule-based sentiment

analysis is a traditional, human-driven method that release in predefined rules using natural language processing, NLP, techniques. How it works. Each word is assigned a positive or negative score. If positive words outnumber negative ones in a comment, the sentiment is labeled as positive, and vice versa. If the scores are equal, the sentiment is labeled as positive and vice versa. If the scores are equal, the sentiment is marked as neutral. Backslash dot. Examples. Positive sentiment. The service was quick and the food was delicious. Negative sentiment. The staff was rude, I was so disappointed. Neutral sentiment. The store was okay, nothing special. While this approach is easy to set up and understand, it struggles with context and nuances. For example, I can't believe how amazing the wait was.

It took two hours, might be incorrectly labeled as positive due to words like amazing, even though the overall sentiment is sarcastic and negative. Not bad, but could have been better, might confuse the system because of mixed signals as it expresses both satisfaction and disappointment backslash dot limitations of rule-based systems it doesn't recognize sarcasm idioms or slang words are evaluated individually without understanding how they are used in a sentence backslash dot despite its limitations rule-based sentiment analysis laid the groundwork for more advanced approaches, which we'll explore next. 2. Machine learning techniques Machine learning has significantly improved the sentiment analysis process by teaching

computers to understand the tone or feeling behind text, whether it's positive, negative, or neutral. Unlike rule-based systems, which rely on fixed rules, like assuming that the word disappointed is always negative, machine learning uses pattern recognition to infer the overall Unlike rule-based systems, which rely on fixed rules, like assuming that the word disappointed is always negative, machine learning uses pattern recognition to infer the overall sentiment based on context. This makes it far more accurate. How it works. Machine learning models are trained on large datasets filled with examples of text already labeled with sentiments. These models recognize patterns, context, and even how the meaning of a word changes depending on how it's used. Examples. Oh, great, another delay. This is exactly what

I needed today. A rule-based system might label this as positive because of the word great. A machine learning system understands the sarcasm and categorizes it as negative. Backslash dot. The product is okay, but I expected more for the price. A rule-based system might classify it as neutral because of the word, okay. Quote. A machine learning model picks up on the disappointment implied by, expected more, and categorizes it as slightly negative. 3. Large language models, LLMS, transformers, the neural network architecture behind CHAD-GPT, CHAD-generative pre-trained transformer, and other LLMs, use self-attention mechanisms to analyze relationships between words regardless of their position in a sentence. This feature

allows LLMs to contextualize words by understanding how they relate to surrounding text, leading to more accurate language comprehension. Moreover, tools like ChadGPT4 and Claude are powerful because they are portrayed on vast amounts of text and can be fine-tuned for specific tasks, such as sentiment analysis. How it works? With self-attention mechanisms, LLMs are able to understand the relationships between words in a sentence. They can grasp language nuances. LLMs can detect sarcasm, mixed emotions, or subtle sentiment shifts that traditional systems often miss. Handle long sentences. LLMs track meaning across longer text, ensuring accurate interpretation of complex statements. Recognize context-specific meanings. They understand that a word's meaning can change

depending on its context, e.g. cool, in, the weather is cool, vs. this app is so cool. Example. I didn't hate the new product, but it wasn't great either. A rule-based system might classify this incorrectly as neutral. An LLM like chat GPPT4 can pick up on the mixed sentiment and identify the slight dissatisfaction expressed. What's even better is that you can customize these models in two key ways. 1. Fine-tuning. Train the model with your own data, such as customer feedback or industry-specific language. 2. Prompting. Use clear, specific prompts to guide the model without further training. Sentiment analysis approach rule-based systems machine learning techniques large language models LLMs definition use predefined rules or keywords to classify text as positive, negative, or neutral.

Use algorithms trained on labeled data sets to classify the sentiment of the text. AI models are trained on massive data sets to understand and sentiment of the text. AI models are trained on massive data sets to understand and generate sentiment more accurately. How it works assign scores to words, positive, negative, neutral, and add them up to decide the overall sentiment of the text. Learn patterns from data to infer sentiment. Analyze beyond fixed rules. Use advanced AI to analyze the full context of sentences, understanding nuances and relationships between words. Accuracy low to moderate. Work fine for simple text but struggles with complex language. Moderate to high. More accurate than rules but depends on training data

quality. Very high. Excel at handling complex, real-world language, including sarcasm and subtle emotions. Handling context, n, sarcasm, nuance, subtleties, mixed emotions, etc. Poor. Cannot understand sarcasm, slang, or context moderate. Can handle some context but might miss tricky cases like sarcasm. Excellent. Understand sarcasm, idioms, and nuanced emotions. Examples of detection frameworks Vader, Valence Aware Dictionary and Sentiment Reasoner,

Text Blob, NSVM, Support Vector Machines, Naive Bayes, NCHAD GPT-4, Google PALM, underscore underscore Hugging Face Transformers, underscore underscore BERT, Bidirectional encoder representations from transformers. Roberta, robustly optimized BERT pre-training approach. N feeling lost in the jargon? Don't worry, here's an article to walk you through the sentiment detection tools that use LLMs. And while the frameworks we've mentioned are grouped by the type of analysis approach they use, it's just as important to understand how their features compare. This will help you choose the one that fits your business best. For a quick and easy comparison, check out this article, Visualization Techniques for

Sentiment Analysis Results. Let's say you've got plenty of data to process and a powerful tool that can handle even the most complex text. Unfortunately, it won't be much help if you can't easily interpret the insights you gather. To make sense of your sentiment analysis results, check out some of the simple and effective ways to visualize them. 1. Word clouds Word clouds make it easy to spot the most frequently used terms in your dataset. The bigger the word, the more often it appears. This is perfect for quickly identifying dominant themes in customer feedback. For example, if delivery and slow appear together a lot,

you've got a clear area to improve. 2. HeatMAPS heatmaps use color gradients to show the intensity of sentiment across categories or over time. They're super useful for spotting trends or comparing demographics. For example, a heat map might show that customers in one city have a consistently positive experience, while another city shows a more neutral or negative sentiment. This can help you focus your efforts where they're needed most. 3. Distribution Charts. Bar and PIE. You could use bar charts to compare sentiments across different categories, like products or services. For instance, a bar chart can show which product is receiving the most positive feedback and which one needs further improvement. On the other hand, pie charts are perfect for showing

the overall proportion of sentiments, like what percentage of your feedback is positive, negative, or neutral. 4. Line graphs Line graphs are a great way to visualize sentiment trends over time. Want to see how your latest marketing campaign is performing? A line graph can show IF customer sentiment has improved or declined since the campaign launched. This helps you quickly identify what's working and what's not. Integrating Sentiment Analysis Tool A quick guide. 1. Know your goals. What exactly are you looking to measure? Start with a clear reason for using sentiment analysis. Is it to monitor your brand's reputation on social

media? To analyze feedback on your latest ad campaign? When you know what you want to measure, you'll know exactly where to gather your data, which is the next step. 2. Dig for your data. Where can you get your info? Collect the data you need. Let's say you're launching a new product. Your goal is to monitor customer reviews on platforms like Amazon or your e-commerce site. Understand if your customers are loving it or what needs to be changed or improved. 3. Choose the right tool. Which one works best for your business? With so many sentiment analysis tools available,osing the right one depends on your needs and budget. Simple and free tools. Use TextBlob or Vador for small-scale projects.

They're great for basic sentiment detection. AI-powered tools. Need more advanced insights? Go for Chad GPT or Hugging Face models to detect nuanced sentiments like sarcasm or mixed emotions. User-friendly, all-in-one tools. If you're not tech-savvy or lack an in-house expert, face models to detect nuanced sentiments like sarcasm or mixed emotions. User-friendly, all-in-one tools. If you're not tech-savvy or lack an in-house expert, solutions like Monkey Learn or Brand24 are perfect. They offer intuitive dashboards and easy-to-grasp insights without the need for coding. Yes, you read that right. Most of these tools don't require coding, if that's something you're worrying about. The key here is to know which one fits your business needs and financial requirements. If you want a detailed comparison of their features, this article could help. 4. Analyze the data. What does the majority of the crowd say?

Run your dataset through your preferred sentiment analysis tool and look for patterns in the results. What's the overall sentiment, positive, negative, or neutral? Are there recurring themes in negative feedback, e.g. complaints about delivery times? What do customers praise the most? For example, your sentiment analysis reveals that 80% of your customers' reviews about your latest product are positive, but 20% mention frustration with delayed deliveries. This isn't rocket science. People love your product, but you need to focus on improving your shipping process. Info did you know? Your insights are best paired with detailed inventory analytics.

Boxhero's analytics feature provides in-depth reports on items, stock levels, inventory assets, turnover rates, and more. Custom metrics. Create personalized calculations to track the key metrics that matter most to your business. Choose from predefined formulas or set up your own to tailor insights to your specific needs. Easy visualization. For a quick and clear overview, the dashboard gives you a bird's eye view of your entire inventory so you can stay on top of everything. 5. Take action. What's next? We understand that it's easier said than done, but sentiment analysis doesn't just end with the insights you've gathered. Once you understand what your customers feel, take action. Fix common complaints like slow

shipping, poor customer service, or product defects. You could also take advantage of the positive comments and highlight what customers love in your marketing campaigns to attract more buyers. Plus, you can use sentiment insights to tweak ad campaigns or refine your product offerings. TLDR Understand your customers. Optimize your inventory. Grow your business. In today's competitive market, understanding customer sentiment is the key to staying ahead. Keeping track of market trends and knowing how people feel about your products or services gives you the insights you need to grow and improve. With sentiment analysis, you can uncover new insights and see how you can

take your business to the next level. But beyond these insights, you need the right inventory management tool in place. By pairing customer insights with a modern inventory solution, you can anticipate demand, prevent stockouts, and optimize your product offerings. With BoxHero, you can easily track what's selling on your platforms, get low stock alerts, and restock quickly. Our inventory management solution I spec with features that perfectly complement your sentiment analysis efforts. Explore them all with our 30-day free trial. Need help getting started? Check out our user guide for a step-by-step walkthrough.

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