The Home Service Expert Podcast - Dave Yoho 97 Year Old Business Expert Shares 60+ Years Of Business Secrets

Episode Date: August 18, 2025

In this conversation, Tommy Mello interviews Dave Yoho, a pioneer in the home improvement industry, discussing the keys to sales success, the importance of understanding human behavior, and effective communication techniques. They explore how to build a winning team, the role of personality in sales, and the necessity of adapting sales techniques to meet customer needs. The discussion emphasizes the significance of creating a positive company culture and the impact of effective communication on customer relationships. Don’t forget to register for Tommy’s event, Freedom 2025! This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025. For more details visit freedomevent.com   00:00 Understanding Sales Success and Human Behavior 12:14 The Importance of Effective Communication in Sales 24:45 Building a Winning Team and Company Culture 40:11 The Role of Personality in Sales 51:17 Adapting Sales Techniques for Success

We have clients who sell 20, 30 million dollars a year and they'll have one salesman that does three and a half, four million. Now, what makes them difference? Different kind of behavior. That's the key. Welcome to the Home Service Expert, where each week, Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership to find out what's really behind their success in business.

Now, your host, The Home. I'm service millionaire, Tommy Mello. Before we get started, I wanted to share two important things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. So I ask the team to take notes for you. Just text, note, N-O-T-E-S, to 888-526-1299.

That's 888-5-26-1299, and you'll receive a link to download the notes. from today's episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevate and win.com forward slash podcast to get your copy. Now let's go back into the interview. Welcome back to the Home Service Expert. Today I got an awesome guest and I've been dying to get this guy on the podcast. As you guys know, I've done thousands of podcasts. I got Dave Yoho here. He's an expert in sales

and business. He's just getting started in his career. He just turned 30. He's based on a Fairfax, Virginia. He's the president's CEO and founder of Dave Yoho Associates, and he's done that for about 64 years. He's a pioneer in the home improvement industry. He founded his own

business at the age of 28 and grew it to multi-state and actually an empire. 22 branches across 13 states generating over $60 million in the early 70s. He Later launched Dave Yoho Associates, which remains one of North America's most respected consulting firms in the home improvement and remodeling space.

Starting his career in a division of Reynolds aluminum, Dave quickly rose to executive leadership before launching his own firm since since he's advised Fortune 500 companies and small businesses alike. On sales marketing, leadership, and operations, he's the best-selling author of how to have a good year, early year, and why. Buy replacement windows. If you're in home improvement, sales or management, you've likely been influenced by his work, whether you know it or not. Dave, it's a true honor to have you on the show today. And now I have to live up to that introduction. They're kind words. I'll pass it on to my grandchildren who are largely more interested in the will, but this may impact them. I love it. Well, Dave, let's just get started here.

Most people know who you are, but do you want to just catch us up to your career, what you're passionate about what you've been up to and what gets you excited every day? Okay, I can make it brief, though, because the average person is at a place in their life, and they had to work hard to get to that place. They want to go from that place to another place, or they want to go from where they are and make it more efficient for what they invest, not only in money, but in time and energy and life. So how do those things compare?

I'm a veteran of World War II. I was 17 years old when the war ended. I came out of school. I went to night school to get my undergraduate degree. And when I did, I took the first job that was offered to me, and I worked for a company called Tilo. It was a public corporation, and they had 61 offices and 500 salespeople. And I started there as a salesperson, and then I.

It didn't understand it. And they dealt with a phenomena or two that I still utilized today, but didn't know it at the time, how powerful it was. And I'm from Philadelphia, moved to New York City area. Had a great life up there. When I sold my business in 74, we already had an educational arm to the business. So I've been in every phase of the business. I've had the good fortune to work for Fortune 500 companies and startup companies.

One of the startup companies that we work with today is $670 million. One of our affiliates and clients does over a billion. So what has happened? There's been a metamorphosis in the business from where I was to where it is today. But the commonality is, and this is for you and I and everybody listening, we deal with people and its people issues. So along the line, we developed concepts. I study human behavior. I have an undergraduate degree in business, but both of all, the experiential background in this business. What we've developed is the science of in-home sales in whatever form you call it,

whether you're giving proposals, or you're giving estimates, or you're trying to close the sale. The concept is we are dealing with human beings. And they are the focal points of everything we teach and everything we believe in because it's the way that customer thinks and feels. And if you're listening to the news to help you get through the day, you already know it's a mistake. You'll leave you but nothing but depressed. So all of our concepts are based in long, long range belief

that we had to know and understand the customer better than any of our competition. And when we did that, then we became a large company turning millions of dollars. There's a time when I was doing $60 million, the average company who did a million dollars thought they were in high cotton, end of speech. I love it. No, you're right. I think that's the most important thing. but I think really getting the right people on board.

I know you could teach a lot of people how to self-believe in themselves, leadership, passion, but how did you figure out early on who was going to be a winner and getting the right people on the bus? Okay, that was a very costly thing. I worked for a large company who had big dollars for marketing and whatnot, and they attracted people. Why? Well, the population wasn't what it was today.

and a lot of people didn't have work, and they got into this business largely because there was no other way to do it. But the truth is, in what you say, anyone can be taught to talk, to speak, to make what people often call a spiel or a presentation. But the concept of finding out how the customer thinks

is largely best-based on an individual's concept and his behavior. So we utilize the behavioral profile. I've been working in that area, alone for 45 to 50 years, to determine which fit the best. Now, if you're already in the business and you own the business

and you've made a lot of progress, you may not like some of the things that go on when you have to acquire people and teach them to sell. because salesmen are illogical. If you have salesman, it's illogical. We have clients who sell $15, $20, $30 million a year, and they'll have one salesman that does $3.5 million,

one guy, one gal. Now, what makes them difference? Different kind of behavior and the different ways they apply behavior. And that's one of the keys today. And one of the greatest things that you've built, the company, you build something where you want your reputation to precede you and your representation to be accepted so that the customer goes away feeling good, even if they don't buy, hear me. Very important because of the internet today. If they don't buy, they can say

whatever, nice people, lovely people, but they're too expensive. Too expensive doesn't mean you're charging in too much. When they say, too expensive, they don't see the value. And then that's an implant on us. So we have processes for all the things we do. We have a behavioral profile. If you haven't seen one, I'd be happy to have them send you one. It's done electronically. And we can tell in eight to ten minutes what your behavioral profile is, what you will do now, what you will do under stress, and what things you don't like that you may still do that take you away from being the best you can be.

Now, we are not on this earth to change people from what they were. But we do have to have something built into our system called adaptability, Tommy, because that's the key. You're going to get in front of people you don't like, the habits you don't like, smells you don't like, language you don't like.

And so selling in one of those areas, selling is not fun. Selling is enjoyable when you complete it and you get an order. But suppose you got a real great organization and you issue leads and 40% of those leads turned into sale. You're in high cotton, no matter what your competition tells you. Because the average company in the marketplace today sells less than 30%, sometimes less than 25%. So that means you have to go out and generate leads, shows, events, advertising, radio, television, online, all the idioms that go with the modern civilization.

But you're still not going to sell the majority of those people. So we look to every individual to show them what their behavior is, how that behavior works to their benefit and to their detriment. So if you go back and time, I don't know how old you are, but if you go back in time, people just to say, hey, we hired a good, good guy, good gal, while they're a fast talker. That's better makes you a good sales program. If you balance it with good listening, then it might help you. Well, how do you become a good listener? It isn't easy.

People have to been taught, have to be taught, how to do it. But the first thing that has to be recognized, people have to recognize where they are. That's companies, and that's individuals. And then they have to be motivated to work with and then measured by the metrics. And say the metrics in the industry today, what did it cost us to procure a lead? And then we give the lead to a salesperson. and then the salesperson does what here she wants to do because that makes them comfortable. Instead of doing what is in the best interest of the homeowner,

and a lot of things come to place. I mean, give you some thoughts here where you want to ask some questions about it, but that's the key thing. Do you have the right person, and then can they be trained in the process, which also says not only do you need the trainee, but the trained er. And if you don't have a high type sales personality and you're hiring salespeople, you're not going to like some of the things they say and do. I don't mean bad things. I mean just dumb things.

And the language we use in ordinary life is not the language of selling. Hopefully that induces a question. It does. What is the difference between the language we use day to day versus the language of selling? Well, it's so basic. You didn't take a course in selling to go into the business you were in. And the chances are you had to work pretty hard at developing techniques. Because somebody will say, let me tell you what they do over in Harry Jones.

Let me tell you what Charlie Negligified says in his book. Let me tell you what it said on the tape. There's a guy that sells fast registers and here's what he does. and what you're really looking at, what do we do? Now look at simple language. A man or woman, whether it's a spouse or a significant, a man or woman go shopping. And they invests a half an hour and getting to the shopping center.

That's another 10 minutes trying to find a place to park. Now they're in the shopping bowl. And they find the store they want. They finally get up to the floor the woman wants to see and you're in women's wear. And the woman, let's say it's your wife, bends over and looks at the garment. And as she's looking at it, the salesperson comes over. Tommy, tell me what that salesperson says to her.

Could I help you with anything? Okay. That's what 99% of them say. What do you think the answer is 85% of the time? No, just looking. Okay. Now, we didn't rehearse this, did we? No.

but everybody who's listening and just go into shopping knows that all wasted conversation you didn't help her asking her a question and she hasn't helped you with the answer so you're an impasse now just suppose in this one instance this is what we get this is what we taught Nordstrom's years ago when that woman is looking at that garment the sales shirt came over and instead of they may help you say excuse me is this something for your or is it a gift for somebody and the one will say for me what size are you i'm a five these are petite now is it something for you yes all right let me show you where those are come on i'll take you over there now she takes her over and says here's the department we have

three lines here is this for vacation or where or is it for businessware is it for every Tell me. And the woman tells her. And she says, okay, here's the number five. If it's something, now consider, here are some items on sale. Let me take you there. Now, what that clerk has done is help that woman. Would you agree?

100%. So why does she say, may I help you? Well, we work with North students and we work with law marks, we work with Jason. We work with all these people years and years. years ago, made all kinds of presents, worked with Bell telephone when they broke up from AT&T to Bell. It is difficulty personified when you ask somebody to change what they do in their work life with their business life.

So again, if you say to that woman, what are you looking for? And you define what she's looking and you help find a way to get. you have solved the first level of building rapport that person feels comfortable with you. But teaching people to do it, very complex. How do people answer the phone today? Listen, today we have AI and God bless, I have some of my children involved in that AI industry. Love it, but I do tell you something. It doesn't reach the core of helping an individual.

When that phone rings, the first voice should save. Thank you for calling S.Y.Z company, how may I direct your call? They don't say that. They give you a long litany, press two for this, four for this, place six, for that, and you're not sure of that. You're back to number three. And they give you a litany of options that only confuse you more. Now, go back to the woman shopping.

What we did with her is not new. I didn't invent the language. And it goes back to something called Socratic teachings, which means if we can say to something, to someone that identifies with what they're thinking or feeling, we're in better shape. So how does it apply on our business when the phone is answered to say, Thank you for calling X, Y, Z.

What is the purpose of your call? Oh, so you're adding, I'd like an next estimate. No problem. Here, let me clear my line so I can give you all of my attention. I'll walk the line for three seconds. Come right back. I said, I'll clear my line. Now, how can we direct this?

Let's start this way. Give me your first and last name. And then when they say the name, I write it down. Andrusky, am I pronouncing that? Okay, Mrs. or Mr. Andrusky. Now, just in case we get disconnected, start out by giving me the phone you're on. Are you on a cell or are you on a houseline? They tell you, give in the number and put it down. Now, what was your purpose in calling us today? How can we directly help you?

Well, we saw your ad and we'd like to have a price on whatever it's you sell. Is this for your home? Yes, all right. And where are you located in the suburb? Okay. Now tell me, what do you want to know about the product? Are you having a problem with the products that you now have in your home? Or you just feel they should be replaced or you're just inquisitive. No problem. Now, suppose they say, well, we have windows and they all work pretty well. One or two don't work well. Why is that? Well, it's just tough to open. The one in our daughter's room is apparently the world. worst kind. And how long has it been difficult though? The last couple years. Last couple years. Why are you calling us now? Well, how come you didn't call us before? Well, we weren't ready. We were thinking of moving. Well, you called it the right time. What you really needed, it's not a way to show you what the conditions are and how they can be

reworked or repaired as possible. But let me ask you this. How long have you all in your home? Now, what I've done is all prepping to ask them the sweat questions. And I will tell you, I can teach people. We set up scripts. We train them. And they'll say, well, that's being pretty nosy. If you just openly asked them that.

But you didn't do that first. You showed them how you were benefiting them. and then they get to making an appointment and the appointments are made incorrectly because they'll tell you today we can't get both people at home you're asking for it the wrong way and if you say well the woman has to be there with a man that's insulting i find that whole thing insult she has to be with her the man give her a reason that she should be there with the man and what is that if you said this is the way have done. We take a look at what you want to have done and what you need to have done. We will make an examination of your windows, kitchen, garage stores, whatever it might be, and we will take a look

at these things again as to what you want to have done or what you need to have done. And if we can fulfill your want and your need, we will be able to give you an actual proposal on what your investment might be. Now let me ask you something, Tommy. Is any of that language confusing? No. Hard to teach people to say just that. Well, I don't know. I wouldn't, we don't do that. We're not high pressure. What is high pressure? High pressure usually evades truth and adds sequences that benefit only the guy saying it. We need you had to have whatever that might be. So we have to change the language and that's why processing requires presentation. Hey, I feel like I'm running a seminar and I apologize. No, I love it. You know, it's funny, Dave, I, sorry to cut you off. I

asked my mom to move out to Arizona from Michigan in 2010 because I needed help with the business. And she said, you know, honey, let me think about it. I've lived in Michigan my whole life. You're asking a lot. One week later, she said, we're going to move to Arizona. me and your stepdad bill and my mom got on the phones and she said thank you for calling 81 garage drawer service my name is gina how may make your day better today and she she'd sit there and i watched her book the phone call she'd say oh my gosh honey oh mr dave yoho listen i am so sorry to hear that let me tell you something about our company and then you know back then i was a technician and she said listen i've got this young man and he is the best at what he does

he is from Michigan he's the best guy you're going to love him when he walks up he'll have a big white smile you're big brown eyes he's the handsome little devil you'll see but she never said she was my mom and she tells stories and she was on the phone for 10 12 minutes and I liked my calls booked in six

and then I'd be like mom book the phone call and I always laughed but what I didn't realize at the time is every time she booked the phone call people would give me a hug when I'd show up and they'd have lunch waiting for me and they'd say Tommy whoever that lady is, we're going to do business with you.

Whatever the garage door needs, go ahead and take care of it. We trust you. And what I learned was my mom really cared. And that's a hard quality to find. You've got to find people that really care. And I'm like, if we could book the call like my mom booked every time, it's not just booking the call, but it's setting it up for success and talking about who's going out there.

And this is the best dad you're ever going to meet. He's such a good husband. He's such a loyal guy. He knows garage doors like the back of his hand. And that's something we've worked really hard to do. I mean, right now I have 70 people in my call center. And it's just, it's so much better than saying, hello, this is A1 garage drawer service. How can I help you?

You know what I mean? Yeah. All right. Now, but you've also described a unique kind of behavior because in the behavior of the people in your call center who are taking incoming call, how many have your mother's personality? I'm not your gilding the lily. Yeah, no, you're right. That she's never met a stranger.

She can get gag-gog over the simplest of things and gets elaborate in her just. She didn't tell them about the time you didn't change your socks for two weeks or that she wouldn't eat the vegetables unless you were deprived of place. She didn't tell you about that. She stays on things which are upbeat. Now, how do we teach ordinary people to do this? Here's my answer, by script.

Are you married, Tommy? I'm engaged. I'm 42, never been married. I've been married to my work, but very... Okay. Well, then I'll use it. But I was going to ask you how old are your children. I'm going to ask you, how old were you when you could say you're eight ABCs?

I had to be, you know, four years old. Okay. Did you know how to compose a sentence? Did you know how to spell? when you learn your A-V-C's. No. But it's almost compulsory that you learn the alphabet

before you learn to put words together. And you got to learn that alphabet by something called a mnemonic. That's a peculiar word. It's spelled with an M-N-E, M-O-N-I-C. Nymonic is a series of words put into a fashion that are, it's like a little poem that you give me.

So the child learns the ABC's, ABC, D, F, G, H, I, J, K, L MN, OPE, that's called an nymani. We add to it a little bit of rhythm. That's called an IAMIC pentameter. You don't have to remember either of those words, but that's what it's based on, and every child can do it because the parent taught them how to do it using anemone. Now go back to adults. They have to be taught to say things that are scripted, and suddenly they don't sound scripted. When you say to somebody that answers the phone, thank you for calling A1 doors.

Thank you for, they have to be saying it that way. So they have to be schooled. Now, we went to work with Bell Telephone when ATT broke them up into 13, and we took all the executives on a retreat. We had like an 180 of them. We took them to a retreat. Now, these were the executives, and I got them to read sentences until they were saying, wait, wait, wait, we're not a bunch of kids, and we're not a bunch of salespeople. What are you trying to teach us?

I'm not teaching you anything. I'm going to show you what works in the greatest businesses and how it can benefit you. But if you don't believe it, you'll never teach anybody. They won't happen that way. So people get trash. Now, you're still a relatively young guy. And so when you were in the early stages of developing your business, you were the kid. You were the kid without experience.

You said you were an installer. Am I correct? Yeah, tech and installer, correct. Okay. So how did you learn how to sell? How did you learn how to market? Costly steps along the line. a lot of mistakes, saying the wrong things. So people often think that a prepared, a progressive

preparation of a strident is wrong. Well, here's what I will tell you. When the right people say the right things at the right times, the outcome is more beneficial. However, now I'll tell you what I learned in the behavioral sciences. It takes a minimum of about 21 days, change the simplest of problems. And when I work with these, here's what I get them to do, Tommy. Put your hands together as if you were in prayer. Put them together.

Okay. Now you got them together. It looks like this. See how my hands are? Okay. Which thumb is on top? My right thumb. Okay.

Are you right-handed? Yes. Okay. It's got nothing to do whether you're right or left-handed. But here's what I will tell you. close your eyes, then open your hands and try to put them back all opposite. Close your eyes, open your hands. Is it comfortable?

No. Okay. So any change is uncomfortable, and people resist it. So what often happens, you will get somebody in there who is a skilled, skilled, whatever. Technicians, the same way. technicians it's difficult for them to understand that it's a people issue it's the door the equipment the latches the alarms or whatever that is that's really incidental how it benefits them and why you're doing what you're doing and the way you're doing it and then if they

don't know and we we come into organizations and we send out about an 18-questioned survey to the guy's salespeople. And it's all confidential. They send them back to us. And we say things like this. What are the three most common reasons you receive from people as to why they are not going to buy from you? I ask for three most common reasons.

Would you guess, Tommy, having never met me before, what those three common reasons are? Oh, yeah. Well, I need to talk to my wife or husband if it's a one-legged stool. So that's the biggest one. The second one is we need to get three estimates because we're smart shoppers. And probably the third one is we just need some time to think about it. Okay.

So now you've said the three things, a couple of which you can correct. There's a way to get more. the two-party appointments, two-party leads. But it's stripped it. And it has to be that the person listening to you on the phone sees it as beneficial to be there, then they'll want to be there. And if you go to the issue we want to get other prices,

when they say, how many prices are you going to get? How many prices do they usually say? We usually get a few different prices. Okay. And where did they get that language from? I don't know why the magic number is three, but I feel like three people. Okay. Yeah. The better business bureau tells you to get at least three. God bless them. We did a lot of work in the area of consumer protection.

Why not five? Why not four? Why three? Somebody had to pick a number and they'll tell you three. It's one thing I will tell you. If you get three prices, One will be higher, one will be lower. Hopefully you're in the middle and not the lowest because that'll bother you. But that's not the key to why you should get that. And what is it about what you're putting in that house that these people are going to invest in? What is it that you're doing there that is beneficial? And the answer is something that is important to them.

Now, what is the average installation in your business, Tommy? What is it, what's the cost of it, average? The average door cell is $6,500. A door. One garage door, $6,500 is our average. So what is the average today? Most people have two or three garages? A lot of homes have two.

So if you're replacing both of them, you're at like $12,000. Yeah, right. Now, if this guy, bought this house 17 years ago for $87,000 he said what the hell that's 25%

paid for the house and if he bought it for 23 now how do we deal with that because there's a segment where we teach people to it's called walk around or examination and one of the things we determine

there When they bought the house, what the houses are worth today. So in Socratic reasoning, if you can get those answers your way ahead, but stratic reasoning, they say, wait, wait, right, people don't want to hear that. Then we hear the what? So if I say to a guy, so what did you pay for this house? $87,000? Well, seems almost unbelievable.

A hell ago was it, 20 years ago. Whoa. So what is this house? worth today? Oh, $350,000? No kidding. So you paid 87, it's worth $350. Well, you're looking at $2,000 equity in your property. And you know that that's untaxable. If you sell your house and you make $200,000, you don't have to pay any taxes on the increase in value. In fact, that's $250,000 for you, sir, and $250,000 for rent. So see what you're doing.

You're getting to a core as to why they have an asset, they have an hidden asset that they can utilize to get these stores, no expense at all. So, but it's only by talking to the people and asking pertinent questions and getting the response. and that's sometimes it takes a period of time to do those things

and remember about the thing with your hands the minute you tell somebody here my hand with the right thumb dominant the minute you tell him somebody he's not used to doing he's back the left hand look at all the stuff he learned in his life about the Easter bunny

remember that one remember about Santa Claus how about this one do not go into the water until an hour of you after you've eaten or you will get a cramp and die Yeah. Remember all those things?

Okay. None of them are true. It doesn't work. Don't go into the water right after you've eaten because you're using most of the internal organs in your body and the chemicals in your body to digest your food. So you're weakened at that point. But you're not going to eat crap.

You're not going to get a cramp and die. So those are little segments that they use. And if you tell your people in your call center, what do you say to the people, I want to price over the phone? Well, I don't know. What do you say to them? I want a price over the phone. And suppose you say, that's fine.

I'm writing it down now. Now, why did you select that? Well, because all doors are the same. Why else? Most companies that do what you do are in the same price range. What else? and they'll tell you, and they'll tell you all the reasons they believe that story. And here's what I say to them, your house, 17 years after you bought it, is a different house

and your neighborhood, the same thing, the people have different, likes if you build a house and you were sharing a common look or a common development, all that's changed. And you've changed, and you have habits and habits. And my role here is to find out what your needs are the way you see them. When we do the surveys of these salespeople again, and we get to the very last question

when we say, what could your company do for us to make your sales job better? We're asking the salesperson out. Remember, it's confidential. Company is not going to hear, who sent it in? The question is, what could the company do to make your job more beneficial? 90% of the time, they'll say, better leads and lower prices.

Is anything that I'm saying to you today a strange language that you've never heard before? No. Okay, so that's the truth. But that case, it's I'm a memoriam. And that's true. None of people who sell what you sell. you know, we have a client who sells pergolus. And the average pergolet today is $50,000 to $60,000.

So in that price range, everybody's going to say, well, we can get it for less or whatever. So those are the things you prepare you for, sell for. And when a presentation is made, it should be made with the intent of dissolving some of those obstructions. And the problem is, you know, most people resist that. They don't want to hear that. They have a value system that. Look, today, many people, this is nuts to say this to you, but you probably already know this,

have a two-car garage home, two-car garage home and park on the driveway or on the street. am I right? You're right. That's stupid. You got this garage. You got two cars worth $40,000 to $60,000 each and you park them outside. What the hell do you have in your garage? The broken lawnmower, you don't even use it anymore. Cans of paint that came from the last time you painted, right? A broken step. Whatever you do, people have a converted sense of values. we don't go in that house expecting to change those values. But if people do not have a sense of what is going on and why is going on,

then it's sad, and you can't change the world. But take it from me, we can get people to modify their behavior and be stronger. Hey, guys, quick thing before we dive back into this week's episode. We're just 12 days away from Freedom 2025, and I keep hearing the same thing from people. I really want to come, but I'm just too busy right now. And listen, I get it. Your phone's ringing nonstop. You've got constant fires to put out at work.

But here's my advice. The busiest owners are usually the ones who need our Freedom event the most. Because being too busy isn't a badge of honor. It's a sign that your business is running you instead of you running it. Look at it this way. What if three days in Vegas could save you three? years of spinning your wheels. I've watched so many guys come to freedom completely overwhelmed, then go back home and implement strategies that made them more money and gave them back their time.

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That's freedomevent.com. Now, back to the episode. So when it comes to, you know, I've done predictive index, color code, Brigham Myers, I've done disc assessments. And yeah, they're pretty spot on most of the time. but I just find it hard to tailor everything for different personalities. I try to find the right personality for that role.

And if you're not, if you don't look somebody in the eye and smile, tell a great story, or you stutter all over the place, I don't know if sales is really your thing. I like to find people that are confident. They shake my hand. They tell them funny. My test is when I go have a beer with this person and would I enjoy their company? Now, if I got to take somebody and train them forever to see,

seem excited and make eye contact to present and have passion, then maybe I didn't recruit the right person, because I can't make every average Joe into somebody. I don't say I need you to be greatest sales. I need you to be a great human being that believes. Just like if I went to a doctor, Dave, if I went to a doctor and they said, well, they didn't make eye contact. They're like, well, you know, like, you know,

well, I think maybe we'll try this prescription. I'm not really sure. And they didn't look at me. I want to go to a doctor that says, Dave, How much are you working out? Are you smoking cigarettes? What's your diet like? How do you feel? Do you have anxiety, stress? What's new with the family? Dave, I'm going to run a few tests for you. We're going to make sure to fix you up. Now, what's closer? Walgreens or CVS? I'm going to go ahead and prescribe you. Here you go. You're going to feel better. Call me if you have any problems. And that's a quick scenario. But if you can't do that, the doctor is the doctor and they're confident. And somebody that's not confident in themselves, I find it hard to train. And maybe you're maybe you're telling you're me it doesn't matter who you are as I could train anybody but how long does it take to train them if I learned my ABCs when I was three I know people that took till they're five or six okay let me respond to you uh you are you nobody can come in and tell you you have to change the way you

feel but what you do have to do is take a profile and see what you're strengths are and what things that you have in your behavior that you might want to see improve. Now, here again, I'm going to send you one. You've done Myers-Briggs, you've done disc before, but you're going to see a very unusual disk. We use three graphs. We have algorithms. We'll tell you if this person is easy to train or complex to train. But it tells you a lot about yourself. And here's an example. What does the D stand for? Do you remember you've done this before?

Dominant. All right. You have a high D. I can tell already. And so when you have a high D and you're following I, which stands for, it's been a while, but I'm a high D. You are a high D and you remember the high D, the I you won't remember that easily. But if you have a D in the six quadrant all the way,

way up here. And an eye in the fifth quadrant, the D dominates the eye. But we don't have to teach you hard, close. You will exemplify some of that in the way you closed. Now, how will you train other people? You just told me you want them to be a guy that you could drink a beer with. And just suppose I were to tell you that we have in all the organizations that we work with, people who don't fit that mode. They don't break any rules. They have a behavior that can be molded. And that's what artist tells them. We have an algorithm that decides this in about nine minutes.

When you, I'll send it to you electronically. They'll tell you about nine minutes to do. but we have a tutorial that is 72 pages long and you can go to that tutorial and find your strengths and your weakness and the things you have to work on. And incidentally, you're a self-made man. Anything about that?

Is Nudia, anybody ever told you that before? No, I started from washing dishes. Okay, so you're a self-made man. And you don't want to give any of that up because being a self-made man, no matter what the obstruction was, you found a way to go through it or go around it or go over it. You did that. You didn't have enough money to start a business. You didn't let that stop you.

That's because you're a high D. But the guy you also want is a guy who can identify with your, and as you have a profile, so does every customer you have a profile. And so much of what we teach is based on, a lot of things. There's a whole study in our work called proxemics. And proximics have to deal with how far are you, what's the distance between you and I as we talk? So what really happens, women can talk face-to-face, touch each other's hair and whatnot. Guys don't do that.

Guys need about 18 inches or more. They distance. It's just the way it works. They may give you a great handshake. But you don't become convivial. Now, we're not teaching people to become convivial. We're teaching people how to react to conviviality, how to work. Listen, I know you've been in a house where the people thought you were wonderful, great sense of humor,

whatever your mother said about you was true, but they didn't buy from you. and you sometimes wonder at the person who said they were going to buy and didn't buy or the person who you sold and then later on they rescinded or they were such nice people but they gave your installer all kinds of heat because you're dealing with human nature and that's what we're uh well like have you ever watched uh the commercial on leaf yard oh yeah every day okay so that's one of the our clients and we we also have a management group big management group and he's one of the management group they do one billion two hundred million dollars annually average ticket is over 10

grand and they're able to do that if you look at that every aspect of the business that has to deal with some process got to be some processing and we know ask people to change what they are, we ask them to recognize the process and what works the best and then to try it. And something is simple as changing the way a phone is answered or the way a lead is set up, the phrases to put in there, because whatever the phrase was that the marketing person set up, whatever that phrase was. Now on the back end of that is the customer. And she set that up.

And now they give you, and it's an avenue. It's on a piece of paper, a name, and a dress. And you get a guy has to drive 20 minutes for a lead, a lot different than if he has to drive an hour and 15 minutes for a lead. And so what has to happen, he will prejudge that. And if he has the right to call the lead, He may call the leads and said, they weren't really interested, and they told me that we could just shoot him an estimate.

He didn't want to go their way. He didn't want to drive that. Why not? He's a human being. Why should he? Because that's what it is. And did you ever hear our series, Super Sales Training? I've heard of it.

Yeah. Do you guys have some of the best training out there? Yeah. And one thing I tell people in the early, high opening, in super sales training. And it's the best for small businesses. Why? Because you can give it to people,

and you can give it to, if you have 12 salespeople, you can give it to all 12 of them. Over the weekend, they've got to listen to it. When you come in, there's a test on this. And I wasn't busy, I want to watch a football game. You have to give this, how many, it's seven, eight, nine minutes, and I'm going to answer your questions about it.

because what we look for is synchrony. And synchrony comes from understanding the customer. So I often leave a sales meeting with this. How many of you like to sell? What percentage is it? Now, you've been at, we did the first meetings ever for the door closure business. The first, there was an Italian guy who founded the organization, and when it was brand new, we did the meetings for them.

And they'll say, like you would say, I don't know, I get along pretty well, I got a person out of the end, I don't need all that stuff. But the truth is, selling is not fun. Selling is serious business. You make it fun, but it's serious business. so in the opening thing about selling I unhinges them anybody who watched it right away says this is going to be a good guy

why I said how many you like to sell now they're at home on their sets in the office wherever it is and they'll say I like to sell so I'll say well how many you've ever got a lead when you get to the house no one's there fun

how have you ever got a lead and you get to the house your only one party is there fun How many get to the house And the one part is nice And the other part is the pain and the ankle Fun How many you get to the house

And you know you're going to get an order And the people say, well, let you know We'll think about it, we'll get back to you And you can't even get them back on the phone How many of you've been out on a call here In the old, good old Phoenix area Where the temper's been over 90 degrees Or how many have you ever worked

In an environment where you went out on a call where the temperature was under 20 degrees. Now, is any of that fun? No, no, no. That's not fun. Getting the order is fun. And so the more times you get an order, then you're related.

But you have to go through all the process. Nobody sells 100%. Nobody sells 80% or 60%. That's not the way it works. And you'll go to conventions and you'll hear some go, well, we're down on science today. We do most of it through air. I do it over the phone.

That's my answer. God bless, because it's still the people business. And what you charge for two garage stores is not a fleet. It's not $10.87 or $104. This is real money we're talking about. So if that person cannot be convinced of value, you're going to have a tough time closing them.

So I repeat again, I'm going to send you one of the profiles. I'm all in on it. Well, I'll just have you know, Dave. It all takes about eight or nine minutes to do it and do it and read about yourself and see how I'm through it is. You know, Dave, when I was in the service side of it, now I didn't close every door cell, but I closed every single service call except for one, eight years running jobs. And I can tell you, the way I did it was I treated them like family. And I said, listen, are you moving next week?

You're staying in the home, and I always gave them options, because I felt like if I'm not giving you options, I'll giving you ultimatums. If you said, Dave, that's just, that's not what I wanted to do right now. That's more than I wanted to spend. All right, Dave, no problem. I completely understand, and I agree. It's a lot more than I'd like this bet. It's an investment, but let's just pick another option. And I'd go wait in my van.

I'd say, call around. You tell me, if it's an honest company with good reviews that is BBB accredited and they've been around for a while, I'll figure out a way to earn your business. I'm here. And I just wouldn't take no for an answer, but I treat them like gold. And I didn't have to try because I genuinely love people. And I've had some people say, I'm not even going to talk to you. You're a technician. Just go do the work.

And okay, sure enough. No problem, sir. And that's the way I was. And I always bring coffee on the way. I always knock the door. I never ring the doorbell because strangers ring the doorbell. I always play with the dog. And I always get to know the people.

And I'm not saying I'm the best, but I never left with them. getting the HOA president's number. I never left without getting both neighbors names. I never left without asking for three reviews. And I know I'm the founder. And I can't expect people to do what I did, but it's not a hard thing to do if you care. Okay. And now you said two things. You don't try to teach you what you do. Yet many of the things you say and do are ultimates. They do really work the best. but that doesn't mean you can convince everyone to do it that way you you can't teach everyone to be you right what you can teach them is how does it work yeah and uh remember what i just said to you about how selling isn't fun and most people don't like to sell no but most people who sell

like to get the order now there's a difference and so So every concept that we put into our training with a company, we tell them, we tell the company in advance. Our job is to enable your salespeople to sell more business with the same leads and in the same amount of time. And the moment they do that, that's gratification. But the salesmen are really quintessence. So we have a client in New England who sells siding.

Now, in New England, they make a lot of houses. They're joined houses. They're called duplexes. Common roof. It's a wall down the center, one house here, one house there. You do those houses. They're three stories high. They're looking at $75,000, $80,000 job.

Now they're working on a commission basis of, let's say, 8%. And they sell that. And when they come back, they're so elated, they don't sell anything for the next two weeks. Why? Because there's a mental conditioning about being satisfied. So that's not wrong, but you have to have a compensation system and a control system that doesn't let that happen to then. You really have to be like a sheep herder that does what make the sheep perform the way you'd like them to proceed.

And that's why we bring out these studies And why we bring out the thing that we do And the people can go even see this online It's called Super Sales Training Everybody doesn't have to do every part of it But if they go online to triple W supersalestraining.com And what it does is start out very gently with them and explaining that there are combinations that go into everyone's success.

Changing people is complicated. Adapting is a lot less complicated. What else do you want to ask me, Sir Thomas? I want to do a quick speed round. Number one, you are dressed up to the nine. Probably something, it's very hot. It's 120 degrees outside. I wear a nice collared shirt every day, but I've got shorts on.

When did you start dressing like that? Well, and I dress this way on special occasions. I dress this way when I go to church. I dress this way. They were my children's weddings. My grandchildren are born and whatnot. And I dress them to show appreciation for the people who are giving up the time to listen to me.

Anybody listens to this has to invest about an hour to listen to it. So I'm saying in appreciation. I like clothing, and I spend a lot of money on my clothing, but I put my clothing on to be an appreciation. Now, when it comes to selling in the home, you also don't want to look like there's a cash system. So it's a lot different. But in these occasions, that's the way I do.

And thank you for noticing. I love it. And, you know, I know you've been doing this a long time. I see a lot of people. My dad's 72. He still works on cars. He owned a bunch of transmission shops. But he shoots pulling golfs a lot.

He doesn't really go to the office. What is it about what you do? Obviously, you're very passionate. You know, is there ever a time where you're just going to say not going to the office anymore? Or this is just part of your DNA? Well, my son, the one here, His name is Brad. He's the CEO, and he runs his business.

I'm the president of the company, but I do this as he set this up. You never met me. He sets all this up. And he has a model for running this business. And everybody around in this visit dresses in very casual clothing. And in truth, I don't always wear a tie to come in. But there is something about the aging process.

process. And it's the aging process cause you to go and decline when you aren't doing the things that will make your memory better or makes you think better. What did you read? What did you study? So I buy all the studies. I read all these studies so that I am capable of interpreting at the client's base. Anybody that I work with, I call it client at their base. Now, you know, I work for people who have, I got a guy, a guy has 150 offices. I never get to go in all those offices, but I get to address those people almost once a month and something like this and answer their questions. And I dress like this for that purpose.

And he says much the same thing. Why do you do this? When you're trying to make me look at it? He says, you're trying to make me look at it? No, no, no, no. No, no. I want to show the people in your organization that I am prepared for them. And so I have a wide vocabulary, I have a wide study, I have an undergraduate degree in business, I have graduate studies in behavior psychology, I'm a veteran of World War II, I'm a congressional

gold medal winner. None of that is important except how I determine to use it. and I interned to use that and think like he says because I remember being a salesperson and I wasn't always treated kindly in the open stages. I don't mean treat it badly, but much would you say. You know, I'm a new guy and a new kid on the block, and why should I get a lead when they didn't get a lead yesterday, whatever, that might be? So I don't want to bow to anybody.

I want to appeal in my words to what they're thinking. and saying now do you you have other people on the call today or do this you uh edit this will be added it and going out but there's it's the number one podcast and home service very proud of the listeners and uh how many people will be on the line um you know there'll be 50 000 people the first month to listen to it okay so you're going to get a percentage of this it'll tell you right away or that guy's high pressure. I don't know that and we have people who say that.

But I do believe also that our job is to sell ideas to people. And if we continue to sell ideas to people, they get it. They get that you have hired them to be your messenger with the way you run

a company and the energy that you put into it and the image that you want society to have on you, that you're worth more money. You're worth spending an hour and a half to two hours listening about the garage and the opener and the stunt. Listen, would you believe this? You have competitors that don't have workers' compensation? Oh, yeah. Okay. Would you believe that you have workers who don't know anything about rescission? Right. And what happens, we want to do things right

the other guy doesn't it but we want to call it to the attention of the people and so these are things that we start with when we start to tell them we don't tell them out right we ask them some questions like if you say to somebody so when's the last time you had

some home improvement or home service project completed on your hall and they tell you and you say so why do you have it done well we need to have it done We had to have a bathroom change. Okay.

How'd that work out? Well, eventually it did, but it took a lot of time, and then he couldn't get some of the parks, and then he had an accident that one of his trucks broke down, so they had to put a new crew on the job. And they're going to tell you all these things which didn't make them happy. And what they're really sending you up to do is take all the things they said about what they last did,

and not to draw them into the conversation, say, simply. And so one of the things, we have a project, the project, the average project, and you give them man hours, the planning hours. When the guy arrives, is the guy going to be there at 8 o'clock in the morning, he'll call in advance and say it'll be set up to get there between 8 and 10. And he'll get, if he's smart, he gets there closer to 8. but all the things are conditioning the customers to reality. I love it.

Well, Dave, I got to get going here, but if we want to get a hold of you, and by the way, I want to meet you in person. I'm super impressed. I really, I love this stuff. I'm going to go first, I'm going to do the personality test, and I should have made more time because I could go for hours with you. I love learning from you. www.

www.salestraining.com Get the personality test. They'll send that to you so you have. I probably don't get it. But Brad, or one of his assistants, we'll send that to you so that all those things are there and they can do that. And the other thing is when to meet.

We still do seven or eight major programs a year, and I appear in most of them. I'm going to be appearing in one, when it was it, October 28, 29th, and 30th here in the Washington, D.C. area. But what we're going to do at that meeting is called a gathering of eagles. And they'll send you that as well. And you'll get to meet some of these people I talk about, the guy that does a billion, a guy with 12 offices that does 700 million. And they all went with you went through.

They all went through these things. and so they'll tell you what that is Brad handles that I'd love to meet you when are you going to get married Oh we're out of ways We're getting married the beginning of 2027

And we're excited We got a lot of stuff in motion Though we're building a couple houses And we decided to make sure it's perfect So we're scheduling everything We pick the venue So we're out about a year But we're gonna start pushing for kids right away

Once that happens God bless I had my last child when I was 51, so you can keep one doing that for a long time. Well, Dave, it's been an honor, my friend. I will definitely be reaching out to you, and I would love to do another session of this. I learned a lot. I've got a lot of information of things we need to change within my company that I took from this, and it's always educational, so I appreciate your time very, very much.

And with that, you can show them a posting. that if they went online and simply Googled me, there are maybe 200,000 entries, about all different kinds of subject venue. But any of them, and they can go online to get the answers to a lot of the things that we talk about, and we have intensely marketed all our products

so that they fit everyone's pocketbook. All right. Listen, I have to tell you, Tommy, it has been my pleasure as well. well and i look forward to the next time we made we will and i want to i want to meet your sons as well so i'll make sure that happens so have them reach out right down the states then he'll send you news on that but right down october 28 29th and 30th right them down i got and it'll be have you flown into washington often i no no i haven't never been at dc okay okay well

we're six minutes from from one of the airport six minutes So it's near the airport easy to get in and out and they'll send information on. And good luck to you. Tommy, my pleasure. My pleasure being. I promise you, we'll be seeing each other. Keep up the great work, my friend. Take care. All right, buddy.

See ya. Hey there. Thanks for tuning into the podcast today. Before I let you go, I want to let everybody know that Elevate is out and ready to buy. I can share with you how I attracted a winning team of over 700 employees in over 20 states. The insights in this book are powerful and can be a place. to any business or organization. It's a real game changer for anyone looking to build and develop a high-performing team

like over here at A1 Garage Door Service. So if you want to learn the secrets to help me transfer my team from stealing the toilet paper to a group of 700 plus employees rowing in the same direction, head over to elevate and win.com for slash podcast and grab a copy of the book. Thanks again for listening and we'll catch up with you next time on the podcast.