The Home Service Expert Podcast - How to Scale and Exit Your Business (Brian Franco)

Episode Date: April 6, 2026

Brian Franco is a visionary entrepreneur, dealmaker, and private equity investor widely known as "The M&A Guy." He is the Founder and Managing Partner of Meritage Partners, where he has spent over two... decades guiding founders, private equity groups, and strategic acquirers through transformative mergers and acquisitions—helping generate billions in successful exits. Brian is the author of Inevitable Exit, a definitive guide to business succession, strategy, and legacy, and the creator of Empire Builder Studio, a platform focused on scaling companies and preparing them for liquidity events. He also hosts The M&A Guy Podcast, where he shares practical insights on valuation, growth, and exit readiness. Anchored by faith, family, and purpose, Brian blends disciplined execution with long-term vision to help leaders build enduring companies—and exits that truly matter.   FOR MORE GREAT EPISODES: The Mello Millionaire - https://open.spotify.com/show/1jsZaiMgWe0EGaPfLtelDW?si=3de6091af58d41b4 Check Out My Social Media: TikTok - https://www.tiktok.com/@officialtommymello Instagram - https://www.instagram.com/officialtommymello/ Facebook - https://www.facebook.com/thomasmello/

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Starting point is 00:00:00 We're all going to exit at some point, right? The question is, is it going to be on your terms or somebody else's? Welcome to the home service expert, built for blue-collar entrepreneurs who are ready for more. When your customer says yes, stop talking. You find that the pursuit of a goal, at least for me, is a source of my happiness. You're never going to be a successful doing what everyone else does. New episodes every Monday. Before we get started, I wanted to share two important things.
Starting point is 00:00:31 things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. So I ask the team to take notes for you. Just text, note, N-O-T-E-S to 888-526-1299. That's 888-526-1299, and you'll receive a link to download the notes from today's episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevate and win.com forward slash podcast to get your copy. Now let's go back into the interview. All right, guys, welcome back to the Home Service sector. Today, I got an awesome guest. His name is Brian Franco. He's an expert in PE,
Starting point is 00:01:22 investment, business succession, strategy, the legacy. He's based out of Newport Beach. Brian Franco is a visionary entrepreneur, dealmaker, and private equity investor, widely known as the M&A guy. He is the founder and managing partner of Meredith's partners who has spent over two decades guiding founders, private equity groups, and strategic acquires through transformative mergers and acquisitions, helping generate billions and billions of successful exit. Billion is the author of The Inevitable Exit, a definite guide, to business succession strategy and legacy and the creator of Empire Builder Studio, a platform focused on scaling companies and prepping them for liquidity events.
Starting point is 00:02:00 He also hosts the M&A Guy podcast where he shares practical insights on valuation, growth, and exit readiness. Anchored by faith, family, and purpose, Brian Blends discipline, execution with long-term vision to help leaders build enduring companies and exits that truly matter. The whole episode is going to be how a founder who stepped into leadership at 18 became the gold standard in M&A. And what engineering exits can teach leaders about valuation creation, deal readiness, and building companies that endure beyond the transaction.
Starting point is 00:02:33 Man, that was a mouthful. I am ready to rock. Brian, it's so good to have you, brother. Oh, man, I have a, it's good to be here, Tommy. And I have a lot to live up to now. I mean, everyone tells me I'm busy, but you don't stop really think about how busy you are until you hear someone else regurgitating all the things that I'm doing. It's in crazy. But thanks for having me on, Tommy. No, it's going to be great, man.
Starting point is 00:03:02 You know, M&A, when I remember in 2017, I learned this crazy word, and I've got it on my license plate. It's arbitrage. And it's probably the coolest thing on the planet. I just love the idea of M&A, but me personally, I've turned into a green-filled organic machine. We grew the business. We'll do over $100 million of EBITDA, and we grew 85% of it through organic. But I just got a really tight buy box. But in the future, I'm planning on really getting good at M&A. Why don't you give us a little story about yourself, your journey, how you got where you're at today?
Starting point is 00:03:42 Yeah. Well, I'll first lead with, you know, I work with founders who, they're great at building revenue, right? but have not yet built enterprise value. And I want to theme it that way because that's what we're talking about. So my job is to help them turn a strong operating company into a transferable asset for that, what we call the inevitable exit. So with that framing, you know, my inspiration behind the book inevitable exit really falls within my work, but more so with a personal story with my father.
Starting point is 00:04:17 And it's hard not to get glassy-eyed when I talk about him. He's still here with us. But my dad, he built a beautiful business. You know, today would be worth $35 million, just to put it in context. We watched my father's business deteriorate with his health. He had three spinal fusions, and today he's permanently disabled. He's likely in bed right now, but when he's out of bed, he's in a wheelchair or in a cane. And that was hard to watch.
Starting point is 00:04:46 And I've seen this also with our clients along the, you know, over the last 20 years. And it really, really inspired me to write that book because we're all going to exit at some point. I'm going to exit my business one day, right? The question is, is it going to be on my terms or somebody else's? And so, you know, my father today remains that inspiration.
Starting point is 00:05:08 And he has the will to live like no other, Tommy, to watch him deteriorate over the years and really lose his. identity when he had to close the doors of his company was very difficult to watch and watch my mother, watching my father and my siblings. And so that's been my inspiration. That's my why. I'm married 20 years, four kids, and I don't want to repeat history. And I don't want anyone to repeat the history of even some of the clients that we've advised. I mean, don't get me wrong. Like, there are amazing transactions we're closing.
Starting point is 00:05:46 We're closing a $60 million roofing opportunity next week. And that founder is going to stay with the private equity investor, and they're going to grow and scale this business targeting a couple hundred million dollars of top line revenue. And so we'll pop bottles of champagne, we'll celebrate, we'll high five, we'll do all the things, right? But I've also been at the closing table with the widowed wife because her husband died prematurely at the age of 50 of a heart attack. We've sold a distributor, a building material distributor that was brought to us by a law firm, and that law firm engaged our firm because this business had to be
Starting point is 00:06:27 sold. And it had to be sold, and we sold it, but the caveat is the business owner doesn't know we sold a business. And he doesn't know we sold a business because he lives in an Alzheimer's facility. And he doesn't even know he started a business. And so it's these types of stories that really resonate with me in the work that I do. And that's why we're here. And, you know, you, on the other hand, are a great example of success. You're a great example of what it takes to implement systems and SOPs and leadership so that you can scale your company. Because early on, you know, when we all started our companies, we bootstrapped our companies, right?
Starting point is 00:07:07 Your story is you were $50,000 in debt when you started, right? And you built it into the empire that you have today. But it took discipline. It took consistency. It took you showing up every single day focused on that vision. And so I really want us to take this income-focused operator into this paradigm shift where we're going to teach them really and talk about even through your story of going from that income to that outcome. And that outcome is the transferring of that asset, their business that has
Starting point is 00:07:44 massive generational wealth and enterprise value locked in. I love it. You know, I got up on stage. Pretty much every time I get on stage now, I say I'm never going to buy, I'm an investor in a lot of businesses, and I'm like, I'll never invest in a company that I can't sell within five years. And that's the way that equity works. P units. You could call it EIP, you could call phantom shares. But if no one on the team understands the plan to get to an exit, you're not going to really motivate them. And I think using equity incentive programs or something like OwnershipWorks.org with the KKR kind of came up with. Coming up with this plan, they need to see the finish line because you're sprinting, especially if you're PE managed.
Starting point is 00:08:30 And I'll tell you this, lesson I've learned is not everybody's cut out for private equity. It is a sprint and it's hard work. But they're great people. And I'll tell you this, Brian, most people don't know this, but they have LPs to answer to. And there's pension funds relying on them making good investments and executing. So they're painted as these bad guys, but they've got the teachers union, the police officers, the firemen, all counting on them to execute. To make sure when you do a deal with them, you're going to work 10 times harder. You're going to fill in the blanks.
Starting point is 00:09:04 You're going to fill out the orch chart. You're going to have KPIs. You're going to have monthly board meetings. And I hear all this BS about private equity because there are some bad actors like everywhere else. There are. There are. You said it best. I mean, private equity, they're institutional investors, professionally raising capital from LPs or limited partners.
Starting point is 00:09:25 And they have a fiduciary responsibility back to those partners to perform, to create a return. and that's why buyers are more thinking about transferability, leadership depth. They're thinking about predictable revenue streams and risk mitigation and scalability where, you know, most of us founders were just focused on revenue and income and growth, right? And so when you think about it in that light, they're human beings just like you and I. The difference is we went out, we had the tenacity, we had the courage, and we had the ability to go out and start companies from scratch. Now, nine times out of ten, most startups do fail. That's why venture capital is not what we're talking about and not what I'm suggesting.
Starting point is 00:10:09 I'm suggesting to find the right capital partner that is going to allow you to scale at a typically 130% faster rate year over year than you would on your own. But to your point, they're underwriting to risk. And they're not sharks. They're not always looking to get us. you or me or any business owner tuned in right now, they're ultimately looking to minimize risk and maximize reward. And so if you can enable them to do their job, you and I both know they are happy to pay you more money. They're happy to pay you more cash. You just have to be
Starting point is 00:10:48 able to fit in their buy box and within their underwriting guidelines to empower them to do exactly that. The stress test I really like to focus on is, you know, what would your business look like if you disappeared for 90 days, right? And I mean disappear, like no emails, no phone calls, no putting out fires. You know, would you come back to a company that's declining or did you come back to a company that's scaling and growing, right? That's really the difference between those that have systems in place or those that are the system, right? Because otherwise, if you have a very expensive job or you built a very expensive job for yourself, that's great from an income standpoint, but it doesn't feed your outcome. It doesn't feed building enterprise
Starting point is 00:11:33 value in the asset that you're building. You know, I've got into this little argument with a lot of people when I say revenues for vanity, profits for sanity. Me and my buddies, we only talk about profit and EBAA. And, you know, this idea, I had all these people going, what about growth years? What about when you're reinvesting in trucks and training and consulting and everything else? And what I realized from private equity and a little bit of discipline. I could still get the 25% of the bottom line. I could still spend 15% on marketing, which is outrageous for growth.
Starting point is 00:12:06 I could make sure I'm efficient as hell. I could go on a two-week vacation and not look at anything. But what's crazy is I was that guy that would argue and say, no, no, no, no, no. We don't need to make a lot of profit because we're in a growth year.
Starting point is 00:12:19 And then I learned you could do both, but you've got to be super efficient. You've got to know the numbers. The numbers, a math equation. and the efficiency, the economies of scale, the getting the right people on the bus, it's who not how. We've got seven people now on our FP&A team.
Starting point is 00:12:34 That's just analyzing numbers and data and pay structures and how we're working with our vendors. And most guys, they never, they don't know what a CFO does. They never hurt, they don't know they don't between a tax advisor, a legal person, a CPA, a CFO,
Starting point is 00:12:50 and an FPNA team. I mean, they just don't know. And they go, and then they wonder at the end of, end of the year, why do I got to pay so much tax? We didn't make any money. There's no money in the account. Because I was that guy. And it's tough, man. This is not for the fainted heart. When you go into business and you work the hours, what I realize is I don't look up to anybody that works hard. I stop looking up to them. I like the people that learn out to delegate and hire for their weaknesses
Starting point is 00:13:15 and stay out of the freaking way. Because most entrepreneurs, my good buddy, Darius Laveris, he does a lot of MNA.A. He goes, if it's a $5 million, EBITA company or less, I got to get rid of the founder. I have to. He goes, because they stick in the way, they don't like sales. They think the old way work. That's why we bought them. He goes, you got to get rid of that mentality of the belief system that's literally crippling. Yeah. I mean, that's really what it comes down to is firing yourself. And that's a hard statement to make and a hard commitment to make because when you fire yourself from your own company, you then truly become a business owner, not a business operator. And that ownership,
Starting point is 00:13:56 mindset forces you to the accountable measurements that you described, right? Because, look, a good bookkeeper, they're going to record, they're historians, right? They're record keeping. What did you do historically? How well did you do? But it doesn't translate to cash flow, as you and I both know. You could make 20, 30, 40 million, you can make $5 million of revenue and have terrible cash flow and not afford to be able to pay your taxes, right? And so when you look at a CFO, I like to say CFOs are really focused on not only telling you where you've been, but where you're going. And most people don't connect with that because CFOs, they see as a drain and an expense on the P&L of an eating into their personal profits. But in reality, we had a client in underground construction.
Starting point is 00:14:49 They do dry utilities, power and telecom. And first things first, in the meeting with the husband and wife, the wife says, hey, I want to be fired, Brian. And I said, well, okay, we're going to fire you. I'm glad you're saying that because we want to bring in a CFO to come in here and create measurements on your financials that you're just not making today. Why? Because you don't know what measurements to make. You're just going along and trying to survive and trying to grow. but in result of bringing in a full-time CFO, and sometimes they could be fractional,
Starting point is 00:15:24 but a full-time CFO, they grew the business by 10% of revenue, but increased their EBITA by 30%. That should say enough to everyone tuned in and listening to us. You know, here's something interesting. I'm going to kind of talk out of the side of my mouth here. I went to an annual. meeting for Cortec, who's a private equity mid-market. And I got to speak on stage. Yeah, no close. They brought in all these pros. They had these five guys, and these guys were
Starting point is 00:15:59 like the private equity experts. And what they said was when you got a great company that's performing year-over-year, month-over-month growth, it's a healthy EBIT of company. You got to figure out everything possible to not lose the founder. Although the founder needs to go if it's a small company, but when the founder leaves, it kind of loses its culture. You lose the, the stickiness. But the hard part about private equity is you just gave me 200 million bucks. How do I keep the founder? So it depends on the age. It depends on what you want to do. So obviously, the multiple comes down if the founder's not going to roll a significant to the next deal and be all there. What is your take on founders or the owner rolling equity? How much should they
Starting point is 00:16:47 role and how do they get more excited about the next deal? Because a lot of people lose interest. Yeah. I mean, you touch on a great point because founder dependency is perceived as risk by institutional investor or institutional capital, whether that's debt or whether that's equity. The reality is founders, staying continuous with the business does drastically. minimize that risk for investors. And so the question that becomes, you know, we always talk about exits or exiting. My question is, what do you want to exit into? Because a lot of us, when we first started, our companies, we were good at something. We were good at production. We were good at generating revenues and sales or building teams, whatever the case may be. But there's always something
Starting point is 00:17:41 that we lack, right? And so rolling equity, if you have the luxury of time, Now, some of our clients, they're well into retirement age. They should have sold, you know, five, ten years ago. They don't have the luxury of time. But if you do, I mean, we have clients that have had six bites of the Apple. They were the, they were part of the company that they sold for six different institutional investors. And they had liquidity events each time. And so when you think about that, if you're given the opportunity to roll forward equity,
Starting point is 00:18:14 you have the roadmap in a runway that's going to allow you to sell this company not just once, but could be twice, could be three times over a period of time. And so why is that valuable? Why is that important? Well, to the investor, they're underwriting risk. To the owner-seller, right, that's considering a roll-forward equity, what they should be recognized and realize is that they're going to grow at 130% faster year-over-year, statistically and historically.
Starting point is 00:18:45 They're going to be working with somebody else's checkbook, right? Someone else's capital. And I don't know about you, but I behave very differently when I'm the one writing the checks into the company, right? And so do owners just generally. We have all different risk tolerance, but our risk tolerance is based typically by some intuitive feeling that we have as founders, right? Intuitive feelings are great, and then they do guide us and they do lead us.
Starting point is 00:19:14 But that's not how institutional investors work. So rolling equity in conclusion gives you the opportunity to grow and to scale because you know where you're sitting today, hey, I know I could double the revenues. But if you haven't been able to do so, it's because you don't have that structure. You haven't built the culture. And sometimes that cultures, you know, if the culture is perceived to be selling or partnering or merging, whatever the case may be, they perceive that to be ultimately they're just exiting
Starting point is 00:19:50 or they're just hanging their hat up. That's far from the truth. Because when you can grow in scale with the bandwidth and the brain power and the capital that institutional investors bring, you're going to reach heights that you've never would have reached on your own. And so that's a blessing, in my opinion,
Starting point is 00:20:08 because rolling equity gives you that opportunity to access tomorrow's dollar while securing and structuring that deal today with clear, defined targets and exit points along the way. You know, a lot of people don't really understand exactly how private equity makes so much money. And I don't think they understand
Starting point is 00:20:34 how they use so much debt. You know, a lot of companies will buy an ACHAC company with 6x borrowed on EBITU. So if they're paying taxes, 12, they're borrowing half the money. And then guess who's responsible to make those payments? The company. So you don't have as much cash flow for growth. And then you add on to that, every time the private equity company flies out, they're flying on the company, dime or goes out of dinner, stays at a hotel. Yes, the debt is great because it maximizes return.
Starting point is 00:21:05 And it's beautiful because the dollar goes so much further on the return side. But there is a point that stops us from growth. And so in your, this is a selfish question, but in your expert advice, and I guess it depends on the business, the growth, and it depends on, you know, where you want to get to the goal, but how much debt is the right amount to take
Starting point is 00:21:29 with having the growth capital those first few years to really be able to buy and Greenfield. Greenfield is expensive too, because, yeah, but it's an ad back the first year, which is nice. My favorite thing, is I'm going to get a T-shirt made. If I know adbacks, like I think I know adbacks, that's an ad back.
Starting point is 00:21:44 But I'll throw something in funny. My personal license plate is EBITDA. There you know. We made these hats based on my license plate. And it's an acronym for earnings before interest taxes, depreciation, and amortization, right? So this is a measurement that institutional investors like private equity groups make. but when it comes to debt load, I think people need to realize two things. One, debt's not a four-letter word. It's not a bad word. If you use debt correctly, it's a tool that allows you to grow in a
Starting point is 00:22:20 scale. So if the debt is being raised for purposes of acquiring a company, I like to see a 50-50 blend, right? 50% debt, 50% equity. And so what that does, though, if you think about it, if a transaction comparatively was all equity, that could potentially dilute your position if you roll equity forward. Why? Because everyone else is pouring in equity. But when you structure dead into a transaction, you're leveraging the investment for yourself as well as the investors. And so, you know, if it's 50% equity coming in, your 20% equity in your company that you're rolling forward could convert from 20% to 30, 35 to 40%, depending on the capital table, which puts you in a superior position when it comes to the liquidity event somewhere down the road. And so I think that the right blend
Starting point is 00:23:18 of debt is key. And I like 50-50 historically. I've seen those transaction structures work very well. Something that a lot of people don't understand is if you've got a client like Home Depot or Costco, or let's just say it's Google and you're building all their stuff and you lose that, you're going to lose a lot in your multiple because there's so much density in this one account. So, you know, we service 25,000 homes a month. So the great news is we don't have, and we don't have one lead source either. We've got like all these different lead sources. Because now people are going, and that there's AI snippet with Google, everything's going down on Google. So my main job is the visionary, especially in the marketing side. I'm a CMO more than became a CEO in my mind.
Starting point is 00:24:04 There's CFOs that become CEOs, there's C-O-O's. I'm more of the marketing guy. I'm like, I need other marketing sources to be diversified because if something shrinks, especially in this world of LLMs. But I want to, what's your take on that? Well, I think that, well, to the point we were both making earlier, I mean, you have identified with that role of CMO. That's your specialty, right?
Starting point is 00:24:35 that's what you're really good at. And so if you could find a partner that empowers you to do what you're best at, that's where you want to live. That's where you want to be. You don't have to be the CEO. And that's typically we think, you know, the ego steps into things, no, this is my company. I have to be the CEO. No, do what you do best and help that business scale because you're joining a team that
Starting point is 00:24:59 is all hyper-focused on growth and scalability and getting to a critical mass so that that you had that option and opportunity to then later sell that investment again. And I don't want to just speak to the big national players. Let's address the guys and girls that have companies with $5 million of revenue or less than, let's say, floating around $2 million of EBITA or less than that. Those opportunities are still great opportunities. You do need to minimize yourself from risk and reduce that risk, but the reality is, is if you could join a larger platform where you could have access to administrative support
Starting point is 00:25:41 and marketing support and HR support and all of the things, right, then it allows you to live in a world where you could focus on what you do best. Because I don't know about you, but how many times I hear business owners say, man, if I never have to go through an insurance renewal again, I'd be a happy person. If I never have to go and deal with HR issues again, that would make me So happy, right? And so that comes back to that question. What are you exiting into? What do you want to do? What's your identity? Where are you going to go? And so when you reflect on that, that answer really reveals itself. And like yourself, you know, you found yourself most powerful for the company to be that CMO in the organization. You know Adam Coffey, private equity playbook?
Starting point is 00:26:32 Is that ring a bell? Yeah, Adam Coffey's a friend of mine. He was on my podcast. Great guy. And he's the one that had six exits in that business. No, he did great. He did the commercial H-FAC. And great guy. Love the guy. Get along with him really well. I called him up right before my first deal. And he's like, the rule of thumb, Tommy, is always 35%. And I'm like, I try to do 60%. And we weren't going to get the multiple. So I settled for about 48%. And hindsight, I wish I would have done 60% but I just couldn't find anybody that was willing. They still would have had control because they, you know, but I just believed in it so much. And I know on this next thing is,
Starting point is 00:27:15 people are going to wonder how much I believe in this. And I'm like, I want to go at least half of what I've got now. But what everyone's been telling me, the more the merrier. You know, there's a lot of reasons why to be diversified. A good consultant,
Starting point is 00:27:32 sell you put money in bonds, put money in the S&P, put money in the real estate, put money into here, here, here. Let's even get some overseas stuff. Yeah, yeah. Alternative assets, so on and so forth. But, you know, when you think of your wealth strategy, you know, wealth advisors typically translate this to a pie chart we were talking about. And that pie chart will have everything inclusive of what you described, including cash, but a big chunk of it of entrepreneurs is typically their business or their business value. Sometimes they know what that about. value is, sometimes they guess what that value is, but whatever the value is on that pie chart is typically a majority of their wealth that they cannot liquidate unless they enter into some
Starting point is 00:28:13 sort of M&A transaction. And so if you can take that advice and apply it to your own business, you want to diversify away from your business, but you do that by selling majority of your company. Let's call it 60 to 80%. The balance thereof, you keep in the form of equity and you stay with the investor and the partner that you merged or sold to. And then, you know, that 60 to 80% of cash that you took off the table, those chips you took off the table, that is your cushion. That is your reserves. And that allows you to sleep, you and I to sleep better at night because we know our families are going to be taken care of. I mean, I have four kids. I have a wife, right? I want to be able to leave a legacy here on earth when I'm taken from Earth. And so when you
Starting point is 00:29:02 think in that context, it forces you to be accountable to the very fact that de-risking and diversifying is the advice that we're all given because it's the right advice. You know, the only other, I know a lot of guys that I've talked to recently that have done a dividend recap, basically pulling money out of their company. Sometimes you get two turns of EBITDA. But then they're, they're still reliable for that debt solely. And sometimes, what are your thoughts on that? Well, you know, historically, you go back 20 years, this feature that you described of, you know, recapitalizing the business. It was typically an instrument reserved for the Rockefellers of the world, right?
Starting point is 00:29:55 The public companies of the world. But, you know, capital has evolved. and I like to frame it as what was once only exclusive to the Rockefellers is now available to the Little Fellers, right? So in the Littlefellers being the business owners across our country here. And those tools are great. I mean, you have to have confidence. You have to have the ability to service the debt. But if there's a good reason for you to recapitalize the business, then explore it.
Starting point is 00:30:26 Look at it. Get advice. you know, talk to your attorneys, your wealth advisors, your M&A advisors, because that is something that was not available historically to everyone. You know, one of the things I think that a lot of people make a mistake is I did not argue too much about my salary and bonus. Okay. Because I wanted to be within the realm of what my company should get, but I didn't go in there
Starting point is 00:30:52 and say, I want the private flights, I want all this other things, I need this massive bonus because I said, well, that's just going to go against EBDA. And then, by the way, yearly I get taxed ordinary income on that money. But when I sell the business and it adds as the multiple of EBITA, I'm going to pay capital gains. And so it's a different game I'm playing. And I think a lot of people miss that. They overnegotiate their salary.
Starting point is 00:31:19 Now what happens is what is the PE saying? This guy better be damn good. He better kick ass because he's a big expense. He better be is worth his weight in gold. And so some of it, what I've seen is certain P.E. companies become, there's animosity because they allowed you to negotiate that. And then you're not showing up in the right way. But then you're getting paid ordinary income. Half of it's going to the IRS. What is your strategy when it comes to that? Well, you know, when you sell a company, you typically have a multiple agreements. To your point, one of them will be an employment or a consulting agreement. the other agreements can be the definitive purchase agreement, right? But what we have to realize is that if you're making, let's say, half a million dollars a year
Starting point is 00:32:07 and you want to preserve that, okay, that we could structure it that way. But you need to know that that half a million dollar salary, base salary, let's call it, is going to be an expense of the business. That expense is going to deteriorate your valuation in that first transaction and potentially in the second. My advice, typically, is to structure a market comparable base salary for yourself. If that market salary is $180,000 a year, not $500, then you should consider it. Why?
Starting point is 00:32:43 Because that $180,000 means, you know, you have a commitment and they have a commitment to pay you that. But you could layer on top of that bonuses tied to future growth and performance. And that is more, that's not static as much as it's dynamic, right? Because if you're not growing and the business is still trying to afford you to half a million dollars a year, that's going to deteriorate your EBITDA, thus deteriorate your enterprise value. So there's always a good balance between a base market salary for your role with your, with your roles and responsibilities, but also layer in a bonus program. put those targets, talk with that investor and your partner.
Starting point is 00:33:27 What should those be? Because they want to incentivize you to grow. And that's a really good incentive for everybody, including the LPs. So for the dynamic bonus, because it's dynamic, is that considered ad back? It can be considered an ad back because if you, you know, on the next transaction, that could be considered a non-recurring expense. in whole or in part. And so whatever portion of that will not be continuous with the business
Starting point is 00:33:58 will certainly be added back to adjusted EBAA, which thus increases the enterprise value and thus increases the liquidity event at that moment in time and the future. This is confusing to a lot of people, but I'll tell you this. I remember being on a stage and my buddy walked out to me. He goes, why are you explaining all this crap? He goes, it's way over everybody's head. These are blue-collar guys.
Starting point is 00:34:22 I go, because that was me two years ago or five years ago or seven years ago. And if they don't understand how the machine works and they're not building, great book, built to sell by John Worrello, is you should build everything to sell. And even if you don't plan on son it, I had a guy in my shop earlier, great guy. Yeah. He goes, you know, I got two sons that want to take on the business. And I told him, I said, let me tell you something. I sat down with a guy from Australia.
Starting point is 00:34:48 He had five sons with him. I go, would you rather mom and dad run off to the sunset? in the retirement age, be able to buy a yacht, live their best life, and give you guys each a few million bucks each to go start your own thing? Or do you want to take on the family business? And dad was sure they wanted to take on the business. And they all looked at me and they said, I want mom and dad to live their best life.
Starting point is 00:35:07 And we want to work together, but some of us want to go after our own stuff, you know? And then the kid looked at his dad today and said, I'd rather you sell the business than me take it over. But we think our kids just, they want to, they want to, They want to continue the legacy, but that's what we want, not what they want. You're exactly right. And so here's a good stat for you. 30% of family businesses that successfully transition to the second generation, it's only 30%.
Starting point is 00:35:39 70% fail. 12% make it to the third generation and only 3% to 5% make it to the fourth generation. And so when you consider that, in all, all scenarios, it's declining. The success is declining. So if you can be approached with an opportunity or position yourself for the opportunity to exit and to liquidate, then that's something you have to pursue. And speaking to those that say, oh, I'm never selling. I don't care what you say, Tommy, I don't care what you say, Brian. I'm never selling the company. Well, here's the message to them. If you're never selling the company, that's fine.
Starting point is 00:36:17 but you're still inevitably going to exit your business. The question is, what are you leaving behind? Because the problems that you have not resolved in the systems that you have not implemented into your company aren't magically going to appear once you transfer the business to your kids or whomever may be. It might not even be your kids. It might even be your next tier of leadership in your organization. You could pursue what they call ESOPs and employee stock ownership programs as well, right?
Starting point is 00:36:45 And so I say to everyone, we're all going to exit. I'm going to exit. You just really have to know what you're building, because what you're building is what you're going to be leaving behind, whether it's an internal transaction or an external transaction. You know, Brian, just briefly, I want to touch upon an ESOP. I had a wealth advisor tell me you could sell 50.1% to the employee base and take the 49.9%, 99%, and transfer that to a Roth. because technically it's worth nothing because it's all in an IOU. And then my lawyer spent six months looking at it and they said, this has never been tried in court. And the chances are this could all unwind.
Starting point is 00:37:27 And you would be one of the primary people because of how much money it is. Because of Roth IRA, technically, you're only allowed to put it $6,500 bucks or you start with, what is your take on that? Because I've seen a lot of people looking at these fancy ESOPs. And they sound great. What are your thoughts? They do. we sell more ESOPs than anything, right? Because ESOPs over time become these quasi-public private agencies because it's difficult to fire people. It's because they're shareholders. They're now owners of the
Starting point is 00:38:00 company. They think and behave differently from that standpoint, from the employee standpoint. Now, there are massive tax benefits with an ESOP that should be weighted out and considered. You don't have to sell the entire company to an ESOP. You could sell 10 or 20% to an ESOP for purposes of keeping management engaged with the business at an ownership capacity. And that's something that I would recommend overselling 100% of the business to an ESOP. But that doesn't change the fact that we sell more ESOPs because over time, those ESOPs tend to deteriorate in culture, in value. and performance. I'll give you a case study. We were working on a deal in in Bangor, Maine, the complete polar opposite of where you and I are in the country. And this business was
Starting point is 00:38:54 successful service company. They serviced gas stations and they serviced oil and gas fields and things as such. They were in ESOP. We went to sell it. The sale that we negotiated on that deal was 3x, the valuation of what the internal ESOP valuation had derived for itself. So it was obvious to everyone that the company should be sold. The employees would get a massive liquidity event, the leadership, the C-level leadership, CEO, CFO, they would win as well. Well, here's what went wrong. When you have an ESOP, there's this trustee, and I know we're getting into the weeds
Starting point is 00:39:34 here, but I'll keep it simple. There's a trustee that's elected. That trustee is designed to protect the employees, the owners of the ESOP. So the perception of this deal was that the valuation was good. It was good for the employees. But what they did not like is that the CEO and the CFO were being asked to roll equity forward with the buyer. No one else was being asked to roll equity forward, just the CEO and the CFO. So the trustee's perception of that was, well, wait a minute, why do you to, or why are you the only ones reserved to get the upside potential here?
Starting point is 00:40:15 That's not fair for the employees. And so we got into this kind of, you know, standoff and the deal never closed. When we last worked on that deal, we gave actionable advice to the team, to the client and their team. And we said to them, structure yourself so that you could be continuous with the business because that's what investors are going to want. The CEO and the CFO are by far one of the top two in the industry in their particular industry. And they need to stay continuous with the business. So there's a lot of control. The punchline there is you lose a lot of control under an ESOP because there is a trustee that is looking after the employees that buy into that.
Starting point is 00:41:04 company and that can be very complex as this case study illustrates. There's a lot of scenarios here we talk about ESOPs. I mean, there's all these different things, these tax structures and this is why you need like the right people on the team and the right advisors. When I brought in the right people, I mean, it's crazy what I've learned about. And I'll tell you the lesson that I learned in 2019 is a guy called me up. He said, I've done all the deals in home service. Like if I haven't done know I know about him. And he proceeded to tell me every deal. And on my whiteboard, a massive whiteboard, I wrote down every deal. Then he told me, he goes, do you have a EIP program? I'm like, no. He goes, who do you have running your HR finance department? I said, not, no, Bueno. He goes, I'm going to
Starting point is 00:41:49 give you the right recruiter. He goes, show me your arch chart. He goes, you're at four and a half million of EBITA. He goes, I want you to run this to 20 because that way I think you could become a platform and we could get this. And he goes, I'm going to consult you along the way. We need you to get an FP&A team. You need the best CFO in the business. You're going to have to get your HR up. You're going to need a growth team on that M&A side. I want this to be the full picture. He goes, I think you got what it takes. And so he got me along the way, the right people. And of course, he got the deal because he's the one that kind of guided me and taught me these things. And all of a sudden, we were able to tell people we're the same thing as A-RAC. We're a necessity.
Starting point is 00:42:24 If your garage door breaks, you're stuck. You can't get out. Just like if you're you're if your air conditioning is 120. So, you know, that's one thing I think every answermerer should listen to is be curious. Don't have all the answers. Listen and take notes. Listen to podcasts. Show up and get people that are smarter than you around you. Yeah.
Starting point is 00:42:44 Funny story for you. We had that MyQ app at our house. And we came home one night with the kids. I forget where we were. But their whole system went down. We could not get into our house. that we didn't bring a house key. You know, we left a typical family, right?
Starting point is 00:43:03 We lock everything but the garage door, and we come in through the garage door. So we're stuck in the car, you know, waiting for the garage door company to come out to help us get in. We ended up having to call a locksmith. And then all of a sudden the MyQ app starts working. We open the garage and we get in.
Starting point is 00:43:21 But it is a necessity, right? Is the punchline there. It's an absolute necessity. And so when you look at your business, and your service model, it will withstand the test of time, right? The garage doors are not going anywhere. We know that. Home services is a growing segment in the market.
Starting point is 00:43:43 Private equity investors are more or more, whether it's windows, siding, doors, garage doors, roofing, HVAC, plumbing, you have a massive amount of equity groups going after these sort of opportunities. And to your point, yeah, if you could get to, ideally $8 to $10 million of EBDA, you're perfectly positioned to be a platform. If you're less than that, you have work to do. But that work doesn't mean you have to get to $8,000, a million of EBDA. You know, get to a critical mass of one and a half to $2 million of EBDA and we'll still build the right pathway for you to exit the business, liquidate
Starting point is 00:44:21 that portion of the business that you want to de-risk, and then you continue to grow and you continue to scale. But the advice you were given was, spot on. And that's why I spent a lot of time, you know, educating founders and provoking thought in them because this is not something, you know, you wait for until your retirement age. This is something that you should be working on from day one. And I argue we all have business plans, but none of those business plans have an excess strategy plan. And if you don't have an excess strategy plan, you have not completed your business plan, in my opinion. Yeah, probably the most annoying question I ask entrepreneurs, the answers are, what's the exit plan? And they go, I don't
Starting point is 00:45:04 know, I'm still having fun. You know, we'll figure it out when we get there. And some people say, at least 10 years. And I'm like, well, you're going to show up to these same events in five years and say the same thing. And you're still going to be wondering, like when you're fight or flight and you set an agenda in a timeline, that's like saying, you know what, Brian, I want to lose some weight in the next year or two. But if a guy tells me, look, here's what I'm going to do. I'm going to go get a Dexas scan. I'm going to watch my macros. I'm going to do this many calories burn per day. And I'm going to pay attention to it daily. That person is going to succeed. But when somebody says this vague thing of like, you know, we're just focused on revenue this year. I'm like,
Starting point is 00:45:39 what kind of revenue? How many jobs do you need? What's your conversion rate? What's your average ticket? How many people do you need to hire? What's your turnover rate? Like, I'm going into these things. And most people, Brian, I'm like, what's your booking rate? Really? To the decimal point. They're like, that's probably like 90%. And I'm like probably 90%. And I'm like probably 90%? What's your cancellation rate? And like the math that I look at is the feedback loop that makes me, if I got a boat and there's a hole in it, there's always going to be a hole in the boat. What's the biggest hole? One of my focus. Most entrepreneurs don't know what they're doing on Monday. They go in and they get busy. I see the big holes and I'm sitting in the outer layer
Starting point is 00:46:16 not doing any of the busy work anymore. I'm like, look. I'm delegating saying, this is what's going on, how are we going to fix this? What's your plan? What's your timeline? Here's the resource you have to do it. Now go execute. And I think the biggest lesson is I've hired really smart specialists in the company that are way more competent than I am to accomplish these things. Yeah. My, my, uh, I was giving good advice at a young age. Um, and in, in one of my mentor said, Brian, you don't need to know everything. You need to be able to afford those that know. And that's exactly what you did in my mind, Tommy, is that you went out and you hired the right people and put them in the right positions. Because here, you know, here we are at the beginning of
Starting point is 00:47:03 2026, right? And so, you know, really what we should be focused on and those tuned in right now should really focus on, you know, building a real general management team, cleaning up their financials, right, and have monthly closes and clear sites on margins and ad backs, as you talked about. document your operations and remove yourself from those key positions and develop that leadership depth that ultimately is going to empower the business to grow in a scale because most people, they don't have a revenue problem. They have a structural problem. And so those that say, hey, yeah, next year, in five years, I'm having fun. Okay, I get it. It's comforting. But inevitably, they're going to have to come to a time and a place where they need to work on these
Starting point is 00:47:53 things in order to exit the business or the asset that they built along the way. And if they don't, they're going to be stuck between a rock and a hard place because, as we talked about throughout this entire podcast, investors are underwriting to risk. And the lack of systems and processes is risky. And the fact that you, someone, you know, tuned in or they have key person issues or key man issues, that's a risk that needs to be addressed. You know, what I've learned about investing is, if I, look, I've got a lot of opportunities. I've got the home service freedom.
Starting point is 00:48:31 We know these companies. I walk into a million dollar EBIT a company and I'm like, oh my gosh, we've got so much work to do. It's almost like, and then I wonder, you know, like, what's the level of sophistication? I need 10 million. And then you get into the 20, 30 million and you're like, this is great, but that takes a massive investment. That's a massive family and family office. It could be a dual investment. So I just think I want to get in. What I'm learning is I want to take good to great than broken to good. Yes. Yeah. In my book, I talk about, you, you can, you, you, you can. cannot sell a problem, right? No one's going to buy your problem. And if you have problems in the business,
Starting point is 00:49:15 it's, you know, yes, it's it's, it's seductive to think, well, when I go to exit or when I go to sell, we'll fix that. No, because they're underwriting to risk. And if you have problems, even to your own point, no one wants to buy a problem. So you can't even sell a problem. You don't time your exits. You build readiness. And then you choose to be accountable to that playbook that we put in front of you to follow it and execute on it. I had a guy that I'm working with. He's, you know, 14 million of EBITA.
Starting point is 00:49:49 And we compared our KPIs. And I overlapped mine. And I said, our average ticket's three times yours. Our booking rate 20% more. And I just showed him everything. And he goes, well, I want to do all this stuff before I sell. and I'm like, but you won't. I'm like, I wasn't condescending and it wasn't a dick
Starting point is 00:50:07 and I flew out and, but I'm like, why don't, why don't you, what would you like to roll? And he's like at least half. I'm like, then roll half and get the upside and have us do it within six months. We'll integrate this machine. We'll retrain your guys. We'll get you on the right CRM.
Starting point is 00:50:23 We'll get you the right price book. And we'll get five-star reviews all day every day. I'm like, you could have as much upside as you want. You're not going to lose anything. You're going to lose several years. trying to get here. You're very good at what you do. You've done well on M&A. You've got a good beast, a machine. But you're better at a lot of things we're going to learn from each other. But this idea of like, I want all the upside. You know, Dave Ramsey just had this guy call in, and I just saw this on a
Starting point is 00:50:49 video. And I want to hear your point of view. Do you got a few more minutes? 100%. Let's go. Okay. So the guy, he's got this Texas kind of redneck accent. He goes, I got to ask you, Dave. He goes, I got 20 million in the bank, and I only work one hour a year. He goes, I got a good team. I take care of them. I'm going to stop talking like that. But he goes, I liked it, man.
Starting point is 00:51:15 It was good. He's like, I got the money. I got the life. He goes, but I only want to work here and there. And Dave's like, well, what kind of business? He's like, A-track. He's like, I just passed 11th grade. I worked hard.
Starting point is 00:51:28 I got the right people. he's like I'm getting out for 20 million I'm bringing in 2 million so he's getting offered a 10x right I think he could probably get more than that but moral of the story is Dave said what are you going to do with the money he goes I'm only 42 years old
Starting point is 00:51:44 and he goes so you're wondering do you keep the cash flow or do you take the lump sum now my mind I'm going dude take the cash Dave's like well what are you going to do with the money and because he's like
Starting point is 00:51:59 I'm not work and now the business runs itself. I'm just curious, what would be your take on that? I'm sure there's further questions you want to ask, but what would you do? Well, generally speaking, you know, someone that has grown content in their business is really the theme in which I'm hearing. You know, this gentleman is content with where he's at. But that's today, you know, fast forward, you know, five years down the road. Is his current state of contentment? Is it going to feed the growth? Is it going to keep him nimble? Is it going to keep him competing? Or are others in the marketplace that are hungrier going to work harder to get an access market share? Some of that could be
Starting point is 00:52:43 his existing clients. And it may or may not be. But the point is, there's always someone that's hungrier than us. And you have to assume that if you have reached this level in place of contentment, it's usually a deteriorating mathematical equation, right? It's not always going to stay like this. I was, you think about, I don't know, in 2007, 2008, when we had the Great Recession, right, I had clients that were in architectural engineering
Starting point is 00:53:18 and construction, new construction, and they thought the world's never going to end. It was only going to get better. Well, what happened? Well, money stopped flowing. New construction stopped overnight. These companies shut their doors or they were working on jobs at break-even just to keep the doors open, right? And so I don't say that as a doom and gloom, but I'm just using history to not predict the future, but history does repeat itself, right?
Starting point is 00:53:47 We do go through economic cycles. And so the question is, are we ready for those economic cycles? But if we're working an hour a week, and that may be an exaggeration, but we have to assume there's someone working with more capital than you, with more hunger than you, and they're going to get creative on how to gain and access additional market share. And so I'm with you. I think you, in his situation, he should de-risk, roll some equity forward, give himself that opportunity and that ability. if he wants to work an hour a week, an hour a week, so be it. Sign a consulting agreement that explains exactly that. But then pour into a team that's going to continue that legacy and you're going to pass the
Starting point is 00:54:36 baton to. But meanwhile, you have a lump sum of cash in the bank. You've de-risked yourself. You're reinvesting that money in some capacity. And you're giving yourself a bright future to grow into scale because look, I don't know about you, but if you or I started working an hour a week, our cultures will change. We will lose good people. That's what I've seen.
Starting point is 00:55:04 You know, I think a lot about that, and I'm going, one of the things that I think most people don't understand is the money that's working that I took, I took the chips off the table. And I got it at the right time. The S&P had just dumped one year in 2022. I dumped all the money in the 2023, and it's like, man, I look at the Goldman account. I'm like, man, we jumped up, getting great, great, great returns. And I think people got to realize when you take chips out the table, that money's working for you. That money is actually like making money. Einstein said it.
Starting point is 00:55:37 Compound address is the most powerful thing in the universe. And so you got to understand. Plus, I got to do a, I was at a service time panel. We were talking on stage to a guy that said he would never sell. and I said, I'm going to sell over and over. And I said, you know, and I got tears in my eyes. I said, my parents are in their 70s. I said, I had an opportunity.
Starting point is 00:55:58 I always had money, but not have you money. I said, they're living in a nicer house. They're going on vacation. I just flew my mom to Italy. She went with my uncle. Like, they are retired. They got, they could do anything. They get a quality of life they've never had.
Starting point is 00:56:12 And that, to me, meant more than anything. Because I don't know. They could live another 20 years. They could go tomorrow. I don't know. I don't know if I'm going to go tomorrow. I know they're going to get hit by a bus, but I said there was other people. I paid $100 million out on the first deal.
Starting point is 00:56:26 100 million went out. That was me doing it, through the EIP. Now, they earned it. I didn't give it away. They had earned it. But I'm like, but then this is what really bothered me, Brian, is people go, I need you to take care of my people. It's all I care about.
Starting point is 00:56:39 I'm like, how much are you giving them in the transaction? Well, nothing. That's my money. But I need you to make sure you pay them better. And I just, I see people like talking about both sides. I'm like, I love my people, just take care of the culture is perfect. Well, what are you going to give them? Did you give up, you're not going to give them anything for the 10 years they gave to you?
Starting point is 00:56:55 On almost every transaction, any sort of key personnel, employees, or leaders, we make sure we structure typically a 10% management pool for them. Because, and then that management pool could fully vest at the closing table or better, in my opinion, have it vest a couple years beyond the closing table. but give them value because they got you to where you are today, not solely, not independently, but collectively. And so I'm like you. I like to eat at the table with others.
Starting point is 00:57:29 And if I'm eating all the food at the table, you know, I'm not going to make friends and I'm not going to build partners that are going to want to stick around as the punchline. So I think that, you know, those that are hard set on, you know, they're never selling or, you know, they're never exiting. I call BS. I call BS because when they fast forward in time, they will exit, you know, because most Tommy, most home service businesses, you know, they think they're building a business, but in reality they're building an asset that they don't fully understand.
Starting point is 00:58:04 And the ones who structure it properly like you have, they create generational wealth. They are given the tools to be able to send their family on, like you described, vacations and have a better lifestyle. And that is something that, I mean, what a better form of to show your love and appreciation for those people that, you know, you've interacted with along your journey. And so I think that, I think that's short-sighted. I think it's, I don't think it's appropriate. I think that those that helped you get to where you are should certainly be able to access
Starting point is 00:58:43 some of that wealth at some capacity. capacity. And that is good for the business, which is an asset, and that provides continuity of predictable revenue streams for the business owners, whoever that may be. It might be one or might be 20. But it gives that business the opportunity to continue to grow and scale. And it develops a great culture. I couldn't agree more. What do you think, Brian, right now, I talk to my real estate friends. Some of them are brokers. Some of them on commercial real estate. Some developers are SaaS products. And they all say, dude, I've been listening to your podcast. I'm going to start buying A-track companies. Or I'm going to get into the plumbing industry. And I go, what do you know
Starting point is 00:59:25 about it? Do you know anything about capacity planning? You know anything about seasonality? They're like, well, look, I meet some of these guys. If they could do it, I could do it. And I'm not saying, it does work out. Like there's a lot of private equity guys that say, I'm just going to go by my own business. They were a partner. But I'm going to say, it fails more often than not because there's a lot of things that go into this. And you're trying to heard blue-collar guys is sometimes we didn't grow up with moms. We didn't feel the love. We didn't pass seventh grade. And so I think it's a very difficult business to just say, I'm just going to go start that. It's a lot harder than opening up a McDonald's.
Starting point is 01:00:03 It is. You know, and there's a lot of the, it's a seductive thought, right? Because, you know, 20 years ago, home services wasn't a thing. You know, I mean, look at car washes, right? Yeah. 25 years ago, no one was buying car washes. Now you have groups like Leonard Green partners out of Los Angeles, a massive equity group. They own a portfolio called Mr. Car Wash,
Starting point is 01:00:32 and they buy, you know, exterior-only car washes. And why, you know, what they really do. do. When you look at their thesis, they're buying companies that have some sort of membership, right? Because you could buy unlimited credit-washes. Reoccurring revenue. Reoccurring revenue. Reoccurring revenue is predictable revenue. Predictable revenue is what investors want and what business owners want. So I think it's, it is seductive to think, yeah, I'll go buy an HVAC company, a plumbing company, a roofing company, whatever it may be. But there is a lot of know-how that you cannot access just by buying a company.
Starting point is 01:01:12 You have to be the boots on the ground at some point. You have to experience what that sales like, what it feels like to knock on a door, to win a job, to lose jobs. There's so much learning in that because it's a humbling experience, as you and I both know. And part of what I think is part of our growth as entrepreneurs is experiencing humility at some capacity.
Starting point is 01:01:36 and for some of us is different. All of us is different. But the common theme there is humility. I mean, look, I don't know about you, but I have learned more when I've been humbled than times that I've been, you know, succeeding. Failure. Yeah. And yeah, there's so much learning.
Starting point is 01:01:56 And some people call it the dumb tax. But I like to say, look, I'm here to say, I've never lost money in business. But Tommy, I paid a lot of two. to learn the things that I've learned along the way. I love it. Speed round. What's the fastest way of founder accidentally destroys enterprise value without realizing it? They strip the cash out of the business and weaken their equity position.
Starting point is 01:02:25 I love that. They're paying themselves a fat. They're not investing in growth or the people. How do buyers really think about key person risk and what systems remove the founder from being the bottleneck? SOPs and documented systems will help replace a founder because ultimately you need to download everything that's in that founder's brain and put it into the systems of the company. And that allows the business to be de-risk, but also it empowers the machine that they built to continue to grow and
Starting point is 01:02:56 scale. Is there anything you recommend for like an LMS or SOPs or manuals and checklists? Is there a tool that you really like that actually you've seen go to market and that's the cleanest? Like, I'll give you an example. Like, I've heard a trainual. Trainual, yeah. I mean, there's trainual. There's, you know, the real Bradley at light speed virtual training. Yeah.
Starting point is 01:03:23 So, you know, I think there's a lot of good programs. I think Bradley has a great program. He's tried and proven, but he's customizing those sorts of training through the light speed network that I personally have experienced works very well. In fact, we're launching a training program called Empire Builders, which is basically a community that's deriving from my book, The Inevitable Exit. But I do like light speed virtual training. Trainual is also good. I've heard great things.
Starting point is 01:03:59 But there's always some level of customization, and there's really good SOP implementers or EOS implementers out there. I think you need a couple not just the system, but also the customization. What's one operational upgrade that consistently leads to an outsized valuation multiple? Financial readiness. Financial readiness is so key. Like your own Q of V and Audit in Financials. Yeah, even before a Q of E, I mean, you have to be quality of earnings ready, but to be QV ready, you have to have a CFO or equivalent in the business because there's, They're going to be making measurements that you're just not making, and they're going to be your translator to institutional investors and lenders, like debt lenders and things as such.
Starting point is 01:04:47 But I think that the number one area that we see valuation deteriorate is the lack of financial controls and reporting. And, you know, some of us, most of us report our financials on a cash basis system. Well, cash basis accounting only tells you what you deposit it. or a cruel method accounting is going to tell you what jobs you have, what work in progress do you have in place? What does your AR and your AP look like? What jobs are where, have they started, have they not started? Because there's always this progressive billing that occurs, right?
Starting point is 01:05:25 And a big example is you could take on a big job, buy all the materials for that job, and still not get paid on it at that moment in time. So you've really deteriorated your income. your net income, that is. And so that is going to provide a skewed picture of your business, and it's not going to be representative of how well you're really doing. So cash to accrual conversion is key. And most often, a fractional CFO or full-time CFO will help you get there.
Starting point is 01:05:58 Two more questions, and then we'll close out. What's one hard truth about X is that most advisors won't tell founders, but you will? I constantly tell them they're not ready. You know, yes, our work at Ameritage Partners is transactional in nature. We do want to get to the transaction, but we don't want to push them prematurely into a transaction because we will not meet their expectations. And so we need to understand the expectation, set the expectation, and then meet that expectation.
Starting point is 01:06:31 And that ultimately does not occur while marketing a company for sale. it occurs prior to going to market. I love that. I'm thinking about writing a book. It won't be this year, probably next year, but it's, you know, I've got a family office now. I've got a house manager. I've got a driver.
Starting point is 01:06:52 I've got a chef. I'm not bragging. I bought back a lot of time. And I screwed up a lot. Setting up my family and my household and getting everything dialed and what cars to buy and how to keep everything insured. That was like when the house manager said, how do you want down service? I'm like, what does that even mean?
Starting point is 01:07:13 And it's like, before you go to bed. And I'm like, I've never had anything like this. And all of a sudden, people look at you a little bit differently. You get attacked. The first year you go out and spend all this money, but you really don't know what you're doing. So I want to write this book after the money comes. And the loneliness. And how do you set these things up if you're interested?
Starting point is 01:07:31 What's the amount? Who's the people that are the sharks that are going to attack? Because all the people in the deal, you're going to sit on a phone call and you're going to go, yes, are you ready? Yes. And there's a lot of yeses. And then all of a sudden, this wire comes in. For me, it was 30 days because it was a significant amount. And I'm like, is there any way I could lose this money? And they're like, just don't get in a car accident or do anything stupid or DUI. But I was, it's just, it's a big event. And all of a sudden, your life is no longer your life that you had, especially if you do a full exit.
Starting point is 01:08:07 So what is your best advice? Because I was very fortunate and my president sent me up with Goldman, I got the right tax advisor. I mean, it's a whole different team I walked into. But for you, what would you tell somebody that just did an exit?
Starting point is 01:08:23 I think you said it best. I mean, it really comes down to having the right team and the right protectors around you because, you know, you know what you know and you know what you don't know, or don't always know what you don't know. But having the team
Starting point is 01:08:35 that have been there and done that is crucial. And the fact that you're considering writing that book, I mean, I'd be happy to participate in whatever capacity you like, but the reality is you're going to be going into uncharted territory. And really, this is an evolution of ourselves, right? And so as you evolve, you know, typically I find that evolutions are typically positive, but they can be negative.
Starting point is 01:09:00 But if you can evolve yourself by having good advisors around you and good protectors around you, that will help you become more clear on what you're exiting into. How do people get a hold of you, Brian? Well, I appreciate you asking that. You know, if this conversation hit home for people, I mean, I think that they should certainly pick up the book, Inevitable Exit. They could find that Inevitableexit.com. On there, we have a free list of 10 things that will kill your exit and your legacy, something that, everyone should be mindful of and aware of. But if you want to reach out to our firm Meritage Partners,
Starting point is 01:09:42 we're at Meritage-partners.com. And we're happy to be happy to book a discovery call with you and our team to learn more about your specific expectations and needs and really build out a roadmap for you. Because the goal isn't always to sell tomorrow. The goal is to build so that you're equipped to sell when you're ready. Give me one book that changed your life in the, the way you look at life? Or just the most influential book. Yeah, I mean, there are so many. I mean, the Bible is going to be an obvious one, but a more recent book that I've read a couple times is The Power of Now by Eckhart Toll. And the power of now forces us really to think about what we have power over. And that's this moment right now. We can't control the past. We can't change the
Starting point is 01:10:34 pass. And if we're constantly thinking about the future, we're going to miss what's happening right here right now. And that book has really made me mindful of, as the book is titled, The Power of Now. Be Where Your Feet Are. Last thing I'll do, Brian, is let you close us out with anything you want that you want the audience to listen to. Well, you know, again, those that have been really, if we provoke thought in you, if you're looking at this and you're hearing Tommy's story and you're thinking about what's next for you, this is your time to make a move. This is your time to set the trajectory of the rest of your life here on earth. So join us. One of our training, you could see me online. We put a lot of content
Starting point is 01:11:18 out there, but we're here for you. We want to meet you wherever you are on your journey and help you build for your inevitable exit. And I really appreciate the time, Tommy. This has been, I can do this. So I can do this for a couple more hours, quite honestly. But it's fun. Looking forward to spending more time. Yeah. I love this, Ryan. I got a lot out of the whole conversation, and I think this people need to be aware of what's out there and get educated. And the more you know, the more bright people you get, I mean, you're building significant wealth, but also you're building freedom too.
Starting point is 01:11:48 And I think we miss that. You know, I've always said, I want to do what I want, when I want with who I want. And it doesn't make me work any less harder. It just opens up. I call money fund tickets. It's not going to change who I am, though. It'll never change the real Tommy Mello. So, Brian, this has been amazing.
Starting point is 01:12:06 I really appreciate you jumping on today. I appreciate it as well and looking forward to seeing you again. We will, for sure. Thank you. All right. Hey there, thanks for tuning into the podcast today. Before I let you go, I want to let everybody know that Elevate is out and ready to buy. I can share with you how I attracted a winning team of over 700 employees in over 20 states.
Starting point is 01:12:26 The insights in this book are powerful and can be applied to any business or organization. It's a real game changer for anyone looking to build and develop a high-performing team like over here at A1 Garage Door Service. So if you want to learn the secrets to help me transfer my team from stealing the toilet paper to a group of 700 plus employees rowing in the same direction, head over to elevate and win.com for slash podcast and grab a copy of the book. Thanks again for listening and we'll catch up with you next time on the podcast.

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