The Jordan Harbinger Show - 733: Maya Shankar | Adapting to a Slight Change of Plans
Episode Date: October 4, 2022Maya Shankar (@slightchangepod) is a cognitive scientist who once aspired to become a career violinist, and is the creator, executive producer, and host of the podcast A Slight Change of Plan...s. What We Discuss with Maya Shankar: How Maya's love for the violin and sense of playfulness — not flawless technique or prodigious talent — gave her the opportunity to learn from Itzhak Perlman at Juilliard School of Music when she was just nine years old. The unfortunate mishap that derailed Maya's aspirations to become a career violinist and forced her to experience what psychologists call identity foreclosure — during which she realized she had built her life around the violin and didn't have a plan B. How Maya came to understand that human connection is the quality that attracted her to the violin in the first place, and adopted this as her throughline as she's pivoted to careers in academia, public policy, and podcasting. Why Maya advocates for approaching change with humility so we understand its nuanced and multifaceted nature instead of being disappointed by inaccurately optimistic predictions. What you can do to cultivate a healthier relationship with life's uncertainties and roll with the changes they will inevitably force you to make. And much more... Full show notes and resources can be found here: jordanharbinger.com/733 Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course! Miss our conversation with spooky mentalist Derren Brown? Catch up with episode 150: Derren Brown | Using the Power of Suggestion for Good here! Like this show? Please leave us a review here -- even one sentence helps! Consider including your Twitter handle so we can thank you personally!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Coming up next on the Jordan Harbinger Show.
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Today on the show, Dr. Maya Shanker.
Now, there's a lot I can say about Maya because her bio is so impressive, but here's just a little taste.
She entered Juilliard, which is essentially the Harvard of music and performance at age nine.
Age nine.
Imagine the talent and early work ethic that this takes at that age.
Just unbelievable.
She's also got a PhD in neuroscience.
She also founded the White House behavioral science team, aka the Nudge Unit.
Did a little postdoc at Stanford.
The list goes on and on, but the important thing is that this conversation is not only fascinating,
but also loaded with practical tips and advice on navigating big changes
and using our own psychology to get things done,
nudge ourselves in the right direction.
We'll also explore why seemingly small things,
like the way our choices are laid out in front of us,
affects the decisions that we make.
Of course, we'll also learn how to hack this process for ourselves
so that making the right decisions is that much easier.
Now, here we go with Dr. Maya Shanker.
I'll start where a lot of people start,
which is how did you discover the violin so early?
because it's quite unusual unless you have parents that are like,
crack the whip, make her play a stringed instrument and the piano and sing.
Yeah, it's a great question.
Neither of my parents have had a classical music upbringing.
My dad is a theoretical physicist, and my mom also studied physics.
So when they came to this country in the 70s, my mom, she felt a few things.
One, she felt very lonely and was really eager to kind of build out a tribe around her.
So she had four kids.
I'm the youngest of four.
And two, especially for her daughters, she wanted to make sure that we were exposed to as many extracurricular activities as we could be growing up because her upbringing was very different from the one that I had. She spent most of her time engaged in domestic duties and that was mostly what was expected of her. And so when she's trying to break out of that, she's like, oh, how do I make sure that my daughters get exposure to everything? So my mom's approach was kind of dangle a bunch of things and see what sticks. And when it came to the violin, my
grandmother had actually played Indian Carnatic style music with the violins. It's a completely different
setup and totally different style of playing. But when she was a young girl, she had played the violin.
And so my mom had actually brought the instrument overseas with her. And it was sitting in our
attic for years. And one day she went up to the attic and brought down the violin to show to me.
And I had a very, very close relationship with my grandmother for the summers that we would spend
together. We were completely inseparable. And so,
I think when my mom showed me the instrument, I must have felt some special connection to it because I was only six years old.
Sure.
But because it had been something that my grandmother loved. And so I very quickly asked my mom if she could get me a miniature-sized violin for my six-year-old hands to navigate.
Wow. It's very fortunate to find something that you really love at any age, actually. But to find it that early is really, really something special and pretty much just a matter of luck. Would you agree with that?
I totally agree. Believe me, there were many things I did not like doing Jordan that my mom or
dad would have to push me to do. But with the violin, I just had such a different relationship with it.
And my mom would say that, you know, while she did have to ask me and nudge me to do lots of stuff,
she never had to ask me to practice the violin. I would rush home from school. As soon as I was done
eating my snack, I would go upstairs and just start practicing away, you know? And I look back as
an adult and I'm like, where did Maya get all that grit from? Like, I'm not sure I have it today,
you know? There's an interesting feature of my musical upbringing that I think actually helped me
fall in love faster with it, even as like a hobby, which is that I had a pretty untraditional
pedagogical experience, I guess, is the best way to put it. So my parents didn't have many
connections in the classical music world. And so my mom just went backstage at a local orchestra
concert and just asked a bunch of violinists whether they'd be willing to teach a young child. And one of
agreed, and he had never taught someone before. So the one challenge was he was kind of going to
figure it out as he went along. And what that meant is I didn't actually learn any of the foundational,
really important technical aspects of playing the violin. Instead, I was just listening to what
he played and trying to imitate it and just using my ears as a guide. Wow. And on the one hand,
that left me in a somewhat precarious position when it came to building my technique later on. On the other hand,
all of the kind of arduous stuff that kids don't like doing was kind of cut out for me. I just got
to do the fun stuff. I just got to play pieces rather than actually play scales and atudes and
all these exercises. And I do think that allowed me to fall in love faster with this thing that,
you know, it does require a learning curve. And those early stages can be quite difficult, but I just
kind of lucked out in having, just jumping in and getting to see the benefits of and the joy of actually
hearing music produced. That makes a lot of sense. There's,
something that adults tend to do with kids. A kid will be like, I saw Frozen and now I want to learn
how to sing. And they're like, great, here's a textbook with all these music notes and you've got to learn
how to read these scales. And it's like, I just kind of want to sing the songs after listening to the
songs. That's all I really want to do. And then adults are like, cool. But if you want to get really good
at it, you kind of have, and it's like, just stop ruining it. But we just can't help ourselves, right?
we're like, oh, you like banging away on the piano and trying to play things you hear.
Let me hire the mean old lady from down the street who's going to yell at you when you don't sit
up straight and play the piano.
Yeah, and I think, you know, my orientation was different as a result of learning in this way,
which was rather than relying on my technique on the tools that I had at my disposal with my hand
to guide my music, it really is a different orientation to feel like your heart and your mind
and your ears are guiding you.
Like the only signal I would get back was, does this?
this sound beautiful or not. And I think, you know, later on in my career, again, I always lag behind
technically, but I do feel like a lot of my teachers and people would comment, oh, she's a lot of
musicality. You know, she's really bringing a lot of emotion to her pieces. And I feel like that's
because that's all I had. That's all I had to rely on. So it was almost like scarcity helped me in
that situation. How did you end up at Julia, did they invite you to audition or how would they
have found you at that point? This is a funny story. So, you know, I started
playing at six, right? And my mom, you know, she got me this little violin, quarter-sized violin. And
very quickly she realized that I had big dreams for this whole enterprise, right? It wasn't just
going hobby for me. I started imagining myself going pro, you know, becoming a concert violinist.
And she was realizing that the limited connections she had in this world were kind of falling short
in terms of matching her daughter's ambition to what she had access to. And so my mom had made a
couple phone calls to people in our community and learn that there, you know, was this Juilliard
school pre-college program that was in New York. It did teach kids who were enrolled in elementary
schools or middle schools or high schools on Saturdays. So it was like an all-day Saturday program.
I just had no shot of getting in Jordan at that time because like I said, a very atypical background.
My technique sucked. I loved playing the violin. I think it was clear that I had some talent for it.
But there was just no way in hell I was going to be able to get in based on how I was playing at the time.
And so one day my mom and I were walking by the Juilliard Schools building in New York.
And I had my violin with me.
And she said, why do we just go into the building and see what happens?
I'm like, what are you talking about?
This is like the Harvard of music schools.
And also you're what, how old are you, 10?
Yeah, I was nine at the time.
Nine.
So it's like, it's like walking into actual Harvard and going, hey, my kid's pretty smart.
I think he should probably be in your physics program.
I mean, it was, yeah, looking back, my mom had a lot of, a lot of guts.
Yeah.
She was pretty bold and fearless. So we go in and she just tells the security guard, it's like, hey, I just love it if my daughter could see her dream school up close, you know? And so we walked in and very quickly my mom struck up a conversation with a mother and her daughter. And the daughter was about to go see her violin teacher for a lesson. And my mom said, hey, would you mind just making an introduction to this teacher after your lesson's over? And kindness of strangers, they said yes. I mean, I'm sure you've experienced it so many times in your life where you're so afraid to ask and you realize people are so, so, so
generous, so exceedingly generous. Sure. And so they made the introduction and I played, I auditioned for
this teacher on the spot and he invited me to join him essentially for a summer boot camp where he was
going to level me up to try to even have a shot at the Juilliard audition that was going to happen in the
fall. And so I ended up going to the summer festival for five weeks. You know, you're even as like a
nine-year-old, you're practicing hours a day. Yeah. I mean, that was just a dream come true for me,
right, because I was finally getting that kind of teaching that I so needed. And then I auditioned
for Juilliard in the fall and was accepted. But it was just, it was such a long shot. And again,
I say that with no false humility. Like when my mom asked my teacher later, like, what was the deal
with Maya? He literally said, I did not think she had a shot, but I liked her personality. Wow.
So I just, again, he really, he changed my life just by saying yes in that moment.
It's so incredible to hear, you know, you think like, okay, that has.
happens in movies, but it doesn't happen in real life. And the fact that you, I've heard you say in other
interviews, people have asked you like, oh, were you a child prodigy? And it's like, no, child prodigies
were really, really extra. And in a way that that was an advantage for you, right? Because you weren't held
captive by the violin. You had a more or less normal life. I mean, you found things you liked early on.
You're precocious or whatever the word is. But you weren't like, oh, well, he's 10. He can't have friends that
don't play chess all day because he's a chess prodigy. And he also hates chess, but he wants to make
his parents love him so he does it anyway. It's like not, it wasn't like that at all. And yeah,
I was definitely not prodigious. And I know that because I actually saw what true prodigy sounded like.
And I was not them and how quickly they were able to learn things that I was not them. But I do think,
again, and this kind of hits on an earlier theme that we discussed, which was because, you know,
I was not beholden to it, right? And my parents were not like shoving it down my throat, a really
natural love emerged. And what that meant is I was able to experience the love of the violin,
but also the love of so many other things in my life. Like I auditioned for the school play and I played
soccer and I had sleepovers with my friends. And I think when it comes to music, like what is our
ultimate goal? It is to express something through the notes we're playing and ideally to connect
with people emotionally through that process. And if you don't have other experiences outside of
the violin to bring to the music playing, there's this huge role.
I mean, like, what are you even able to share?
Right.
And so I feel it was a gift for me to have this, like, very well-rounded young life
because I actually feel it made me a better musician in the longer term.
I just had more to say through the music I was playing.
That makes sense versus a kid who's essentially imprisoned practicing 10 to 12 hours per day
and is just maybe doing what his teacher says to do or imitating things or going through the books.
I don't know.
As you can tell, I have very little experience with that type of dedication to the
the violin, especially, but it seems like a lonely existence, too, which can't really be good for,
well, I guess it'd be great for making sad music, but maybe not great for making music that kids
want to be doing all day. And you end up being the private student of Itzach Perlman, who's like,
is it fair to say the Michael Jordan of violin? Is that? Yeah, it is fair to say that.
So how did that happen? That seems also like, okay, you say you're not a prodigy, but then this guy's
like, you are my student now. Like, the Yoda of violin picks you.
So when I came to Juilliard, I was basically like a sponge. And I think I've always had, I've always had a profound amount of humility when it came to my violin and the way that I played just because again, I did have this untraditional background. So any wisdom, any insights, anything anyone would teach me, I would just cling onto and absorb. And so even to this day, I'm excellent at taking criticism because I thrived in that environment. Even as a little kid being told I had to improve things. And so I did actually get better.
very quickly once I got into Juilliard. So I started off as like the last chair in the second
violin section of the orchestra and like slowly moved my way up to the point where eventually I was,
you know, a concert mistress, eventually ended up becoming quite good, which was exciting. And then at
one point my teacher said, you know, I think let's make it happen. You know, my mom and I had
been talking with her about my potentially meeting Perlman. It was just meant to be a one-off
lesson. It's the dream come true, right? It's like, can I play hoops with Jordan for half an hour?
And that's the only vision we had for this.
And I still remember Jordan because, you know, teenage angst will get everyone.
This was when I was around 13.
So I was slightly less enchanted by practicing at this moment of my life than I was when
I was like nine because I had gotten wind of this thing called MTV and Britney Spears and
Christina Aguilera.
And so I was spending a lot of my recreational time not practicing and watching TV.
So I was again, I was in that like angsty first year of high school phase of life.
But I went to this audition.
and I just played this song for him and we had a lesson and it was over.
And then the next time I met with my teacher, she told me,
Pearlman wants to take you on as a private violin student.
I was like, what is happening in my life? This is crazy.
He only taught a handful of students at the time.
And I couldn't believe that I was one of those students that he chose.
I mean, still to this day, I just cannot believe that I was able to learn truly from the greatest.
Yeah.
Yeah, it's such a gift.
It's really incredible that he, and don't take,
this the wrong way. It picked you out of hundreds of super genius child prodigy kids running around
Juilliard. It's really, that's a really big compliment, right? He saw something in you that wasn't
just this person will practice for 14 or 15 hours a day. He was like, oh, I like you. For a reason
that isn't just because you're going to make me look good for working hard. It was almost like
there was less of an ego validation in it for him. I don't know him. So I don't know if that's
ever a motivation for a guy like that, but a lot of teachers would just pick the person that
they think would show up and be the best and make their legacy, right? But he just liked being around
you or something. Yeah, it was so interesting to see our dynamic form. I think it's almost a situation
where we became friends first. And I'm just reflecting on this live, right? I've never really thought
about this, but I remember going into this lesson. And for me, again, because there's a cap on my ambition
about whether or not this is going to lead to anything at all, right? I think this is a one-off. And so I'm
thinking to myself, well, this is the coolest experience of my life. And I'm just going to have as much
fun as I possibly can with it. And I think for that reason, I brought a lot of irreverence to the lesson,
like a lot of playfulness. We were joking around. And I think we just had a lot of fun creating
musical ideas together. I imagine a world that's as much of a pressure cooker as the Juilliard world is
and like the kinds of students he interacts with, that like small modicum of levity was maybe refreshing,
right? And the fact that I was, you know, willing to push back on ideas or like really have
thoughtful conversations about stuff, I do wonder whether that might have been a difference maker.
Because, you know, I did ask his wife later on, we, you know, I've stayed in touch with the
Perlman's over the years. And I said, why did he choose me at that point in time? Because I could hear
that my violin peers were crushing me technically. And like, by the way, they've all gone on to become
internationally renowned concert violinists. So like, the track record is fantastic for Pearlman.
Yeah, right. He's like, oh, she became a neuroscience PhD, but you can't win them all. Yeah.
And she said, because he felt that you had something to say.
And that's, again, everything we've been talking about up until this point, I think sheds light
on the fact that there's lots of ways to try and excel at something.
And sometimes the best way to try to excel at something is to like live a full life
so that you do have something to say.
And you obviously, you interview for your show incredible talents all over the world.
And everyone has their own recipe for success.
But I think especially in the arts, there's something of,
about, again, being able to call upon experiences to bring into your art form. That really makes
it special. I think that's true. And I think that some of the most incredible people that we've
had on the show are not just the people that have spent 20 hours a day thinking about something
for the last decade. It's often the people, yes, there's an element of talent, of course,
and there's an element of deliberate practice, as there is to anything. But there's also the
idea that they do bring in other fields because that's what makes something really special.
I mean, it's really hard to be the number one or number, whatever, best, single digit,
best person at something.
But if you can skill stack and you bring in something else, even if it doesn't come through
in the performance directly, like your soccer skills may not have directly translated to violin,
but the fact that you had a life outside of it and maybe could come in and the stakes were a little
lower because you weren't like, uh-oh, every hour I spend playing soccer is.
an hour I'm not practicing for Carnegie Hall. You just came in and went, I love playing the violin,
and this is going to be great. And this is the peak for me, practicing at Juilliard. So you're in that
flow state rock and the other kids are like, I hope I don't screw this up and mess up my chances
of something else in 10 years. Yeah. And that's not to say that I was like invincible when it came to
this mindset. Of course, I was also worried about messing up a passage or, you know,
screwing up or having a memory lapse or whatever it was. But I just think like my North Star was
fundamentally different, which was my goal was to produce beautiful music, to emotionally connect with
my audience, and to create a special experience. And it wasn't, I want to be the best violinist in the
world. And it's almost because I just have the humility to know that that's never going to happen.
So I just, there's a cap on my willingness to dream that big, right? And so I think that just,
that makes you focus on a different, you know, set of things, right? When you're, when you're pursuing
something. This is by no means a great analogy here. But when I,
started podcasting, they didn't really have podcast stats. You couldn't tell how many people
were downloading your show. You could look at these server logs and stuff in 2006, 2007,
but you really didn't know how many people it was or anything. So I didn't really check. I'd check
my stats every three or six months and go like, oh, okay, this thing isn't broken. The machine
that Ted Howie's things isn't broken. But I couldn't tell what anything was. So I didn't focus on,
I've got to increase the reach and I want to get these different demographic areas. I was like,
I just want to get better at the talking part and not be as nervous and figuring out how I can prepare better
or have a better, I don't know, microphone technique where I don't get all the air blowing in it and it sounds bad.
I got to figure that stuff.
So I focused on all that.
And then years and years later, I was like, oh, I should probably market the show.
People are doing that.
It's working for them.
Let me figure that out.
But I'd already built fundamentals because I was just enjoying it.
And I really think that if I'd had good statistics in the beginning and then I thought, oh, I better monetize this because there's ads.
There weren't ads in the beginning either.
You couldn't monetize it.
I just did it because I liked it.
I think if there were ads and monetization, I would have quit because I would have gone,
wow, this is going to be really hard.
I'm only at point A and I thought I'd be at point G by now.
I'm going to switch to something else.
I would have just quit, most likely, but I didn't because there wasn't enough information
for me to know that I probably wasn't talking to many people.
And, yeah, I was never going to make any money doing it.
That's what I thought.
Yeah, I think that's a great analogy.
I see so many parallels in terms of what we were chasing after.
Yeah, and obviously, again, that led to a great product in your case, right?
Thank you.
Because you're focused on the right things.
So how did it all end for you, the violin?
Because, spoiler alert, you're a PhD in cognitive neuroscience and not in violin.
What happened?
Yeah, so, you know, I was on the up and up.
I was studying with Pearlman.
I was able to convince my Indian American parents that maybe I was destined to go to music school for college versus regular college, which is a big victory.
Everyone in the family was getting on board with this plan.
Cool.
And then I just overstretched my finger on a single note when I was at summer camp. I was at
Pearlman's camp. I woke up early in the morning. Ambition was running high at the camp. I was eager to excel
and just one note. And I just remember hearing a popping sound and feeling like this is not good
in an industry where people literally buy insurance for their hands and avoid all kind of recreational
sports like playing volleyball at school or what have you. I can tell that this is not good. But I was a
I recalcit teenager and I resisted everything the doctors were saying and I kept playing through pain for weeks and then months and was basically just in denial about the fact that my violin career was over and I was going to be, I was the last person that I was going to admit that to, right?
Right.
And so what ended up happening is, you know, after playing through pain, after having a surgery that was unsuccessful, finally doctors just laid down the law and said, look, your career is over. You have to stop playing the violin.
It hurts to hear, well, it hurts in two ways.
One, the popping sound, that's never, that makes everyone cringe when you hear that,
because everyone kind of imagines what that feels like.
But then to have that pop not be, hey, you can't play your recreational volleyball league
for a couple months while this heals.
That's one thing.
But this pop was, and I hate when podcasters do this, they try and draw like some sort
of amazing connection to something else.
But the pop was your identity, right?
As a human, as a musician, at least, popping away from.
the rest of you and gone forever?
Yeah, there's a concept in cognitive science
called identity foreclosure,
and it does refer to the idea
that we can exclusively attach ourselves
to one identity,
often very early in adolescence,
but that can persist into adulthood.
And it prevents us from being exploratory
about all the other identities we might have.
And, you know, even though I was playing soccer
and auditioning for the school play,
you're absolutely right.
I was first and foremost a violinist.
I mean, I feel like, you know, when I was in an airport and I didn't feel that strap around my right arm, I was like, oh my gosh, I forgot something. Like, where's my violin? It was just, it was an extension of my body. My body has actually grown around the ergonomics of the instrument. So I had a doctor told me, you know, about a decade ago that my spine has actually curved a bit because of all the hours I spent bowing on my instrument. And my right shoulder is slightly elevated compared to my left because of all the hours I spent playing the violin. And it's not an overstatement to say that like my body,
grew around the violin, right? It was such a core piece of me. And so, as you can imagine,
Jordan, when something is you, right? And you're also just like a kid, so you haven't been that
thoughtful about all the other identities you might be able to take on. I was just at such a loss.
Like, I expected to grieve the loss of the violin, but I did not expect to grieve the loss of
myself. And I'm sure a lot of people listening to this can relate to this moment where this thing
you love so much, this person you love so much, this activity you love so much, they're no longer
in your life. And it's devastating for your sense of self-identity. Have you seen stuck on you with
Matt Damon and somebody else who's escaping me right now where they're conjoined twins and they have a
surgery? Oh, no, I haven't seen that. Okay, it's pretty funny of memories. I saw it a million years ago,
but I remember it being pretty funny. They're conjoined twins and they get a surgery to separate.
And at least part of the movie is about Matt Damon sort of dealing with the fact that this part of him is gone.
And it's also like his best friend.
And there's a scene that the only part that I remember, a scene that I remember is there's some sort of statue on a park bench somewhere in New York or whatever.
And you can sit next to them.
And he's always pushing up against it, just thinking because he wants to feel the other person, his brother, with him during this.
And it's a comedy.
It's not super depressing like the part that I just explained to you.
But it reminds me of that because he just felt like something was missing and it's like he just can't deal with it.
He's always trying to figure.
And I think there's like bed scenes where he's like, hold on, I got to have a pillow here that makes me wrench up in this awkward way because I'm, I've spent 25, 30 years with this person literally attached to me.
And this really, it makes sense, right?
You defined yourself primarily as a violinist.
And people suffer changes or loss like this all the time.
They have a business breakup like I've had in the past.
They get divorced from someone maybe they were married to when they were really young, especially.
Yours is worse, but it would be like me losing the ability to speak or something like that.
I think it would be my situation where I lost my old show and I had to start over.
It's almost like that's more like you losing your violin and maybe a bunch of music you wrote,
but it felt at the time like I couldn't talk anymore.
Does that make sense?
It felt bigger.
I think it's just this general idea of like when things change.
One of the reasons why it's so painful, one of the reasons why we have so much anxiety in the face of change is because we often have to relinquish certain identities, right?
On my podcast, a slight change of plans, I talk with Michael Lewis's daughter, Quinn Lewis, and she talks about the tragic death of her sister, Dixie.
It's a heartbreaking episode, but I learned so much from her.
And what we kind of realized together is that she was mourning the loss of Dixie.
She was also mourning the loss of being Dixie's older sister.
Like in that moment she lost that identity.
right? When we view change through this lens, it helps us better grasp why the change is so
confusing and disorienting and painful and complex, because there's loss happening at so many
levels when things change. Even a good kind of change necessarily involves some kind of loss
of the former identity, right, or the former status or role. And so I think as humans,
just to create these like simple narratives so that we can navigate the world's
successfully and not feel overwhelmed by our surroundings, it's easy to cling and attach ourselves
to specific identities because then we can make sense of the world and we feel like we belong.
And so that part's irresistible. It's just the challenge happens when the thing is taken away
from you. I share this because I'm hoping it can help listeners who are going through a big change
have a more sturdy, stable identity. But what I learned from my experience of losing the violin is that
our human desire to attach ourselves to identity, as I mentioned, is not going anywhere.
So then there's this big question, which is, well, what should I have done? Should I have just
been less passionate about the violin? Should I have put my eggs into 15 different baskets and like never
really, you know, done a deep dive into the violin? Don't ever get good at anything and focus on anything
because you might. Yeah, yeah. Should I not have fallen in love with it? And it's like, no, of course,
those weren't the right solutions. And knowing my personality, I'm kind of a go bigger, go home type of gal.
And so what I realized is that it was more, it has been more sustainable for me to attach my identity
not to any specific pursuit, like being a violinist or being an artist or being a runner,
whatever the things are that you can be in a lawyer or a doctor, whatever identities people have,
but instead to the underlying features, the traits of that pursuit, that really light you up,
that really make you tick, that make you feel energized, right, in this important way.
And so I had to do some digging and figure out, well, what was it?
When you strip away all the superficial features of playing the violin, what was it that really made me fall in love with the instrument? And what I realized is that underneath all of it was human connection. Like my desire to emotionally connect with other people. And I felt this when I would play chamber music with my peers and we would have these beautiful moments of like musical synergy. I felt this when I would go on stage and perform in front of strangers. And we would have these shared moments of understanding, even though I'd never met these people before. I felt it when I was playing.
with Pearlman and I looked over and he was like swaying his arms at one point like a conductor
would as I'm playing my music and it just felt like we were jelling. And so I realized, ah, okay,
human connection is my thing. That's the Maya thing. And so now let me see if I can find that
thirst for human connection in these other places, right, in these other spaces because I can't play
the violin anymore. That's off the table. But maybe that can be my through line. And so even though
since then it seems like I've had a very disparate career, right? Like I've been an academic for a while
doing my PhD and my postdoc and then I was in public policy in the Obama White House and now I have
this podcast, a slight change of plans. There is actually this through line, which is all of them in some way
had been my effort to either unlock the science of human connection, unlock how it is that we make
decisions and move about in this world, or actually connect with people through my podcast, through
my work in public policy to actually affect change, right? And so, yeah, I guess I would just urge everyone
to ask themselves, like, what is my through line? Because then you have this more sturdy place to land
when the very specific thing you've been doing goes away for whatever reason.
You're listening to The Jordan Harbinger show with our guest, Maya Shanker. We'll be right back.
If you're wondering how I managed to book all these amazing folks for the show, it's always about
my network. Everybody I know comes through a warm introduction, and I'm teaching you how to do the same
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Check out our six-minute networking course. It's a free course, Jordan Harbinger.com slash course.
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Now, back to Dr. Maya Shanker. This is probably a dumb question and quite a non-sequitur, but I'm
going to do it anyway. If you injured one hand, and I promise we'll get back on track because
that was amazing, and I'm going to ruin it. But if you injured one hand, why could you not
switch which hand you played with or was the injury so bad you couldn't use your hands?
hand to do much of anything at all. Obviously, I have no idea what goes into playing the violin,
but my knee-jerk reaction is like, hey, just stop using the finger and switch it around to the other
side. Yeah, so one, the injury was very severe. But secondly, it is an acquired skill. So it would be,
like, asking Michael Jordan to, like, just change hands. And that already sounds like an extremely
challenging thing, just mechanistically to, like, reprogram your brain to do everything on the other
side. But with the violin in particular, the skills you're using to, like, put your fingers down on
strings is very different from the skills you're using to bow on your arm. Okay, that makes sense.
Even like the neuro programming behind both of those are just so different between left and right
hand that I think it would have taken me years to develop that same kind of agility and muscle memory
with my right hand. And also would have made playing in concerts quite challenging because then
you'd be backfacing the audience when you play. I'm just trying to do it right now. I'm like,
oh, I'd be bowing in kind of an interesting direction. Right. Okay. Yeah, they'd have to, or they'd have to
put you on the end so that you don't bump into the person.
next to you. Yeah, that's a good point. I knew it was a dumb question. I just couldn't really pick out
why. Exactly. I love the question. It's very quirky and fun. So how do you start to process this,
right? If someone listening right now is going through some big change like this, what do they do to
even start wrapping their mind around this, this new life, this new person that they might feel
like they are? And maybe they don't want to be that person right now. Not yet anyway. Yeah.
The first thing is recognizing that one of the reasons we struggle with change, we talked about
the identity piece, but another reason that we struggle with change is that we really feel uncomfortable
in the face of uncertainty. And so when a listener of yours is going through a big change and they're
like, I don't even know where I go from here. I'm not ready to take on that new identity.
What are their minds filled with? It's filled with a bunch of uncertainty. And that is just
fundamentally uncomfortable for us as human beings, right? There was this study showing that
people who had a 50% chance of getting an electric shock were more stressed out than those who
had a 100% chance of getting an electric shock. So we would rather be certain that a bad thing
is going to happen than to have to cope with feelings of uncertainty, right? And so we have this
resistance towards it, even again, when it's a self-initiated change, right? That's why we feel like
adrenaline or excitement, but also anxiety in the face of a change that we initiate. I think the biggest
lesson that I've learned from interviewing a range of guests on a slight change of plans. And I'm talking
about like, you know, notable people like Tiffany Haddish and Casey Musgraves and Hillary Clinton and
others, but then also just regular people, right, like my friends who have gone through challenging times
that have shared a similar psychology is that I'm sure you're very familiar with this research
on happiness showing that we're bad at affective forecasting, right? You've talked to Lori Santos
on the show and others. So we're bad at like predicting what's going to make us happy.
What I'm learning from a slight change of plans is that we are equally bad at forecasting
how the big changes in our lives will change us.
And so I think there's a few cognitive fallacies, like a few biases that drive this bad
cognitive forecasting.
One is that when we think about how a change will affect us, we tend to think about the
specific change itself, almost as though that change is operating in a vacuum of sorts.
Okay.
And so we think about like the most obvious things that are likely to,
result from that change. But what that fails to appreciate is that our lives and our psychology are so
complex. And change in one area of our lives often has spillover effects into other areas of our
lives that are much more difficult to predict, right? And so what I've learned from this, I think prior to
making a slight change of plans, I would have given different advice to someone who was going through
an unwilled change versus a will change, right, an undesirable change versus a good change. But what I've
learn from my guess and learn from the science as well is that good changes, what we code is good
changes are often far more complex. They have lots of unexpected, sometimes negative consequences,
and the reverse is true as well. And so approaching change with humility so that we understand just
how nuanced and multifaceted change is, I think is a better way to approach the category altogether,
because we're just not going to get all of it right. We're just not, we are going to be incapable of figuring out
exactly how we will evolve in the face of the change.
You mentioned, it's funny, I had this exact question.
Would the advice you give to somebody be the same, whether they're going through a change they
want to go through or something they don't want to go through?
Why is that different?
And what primarily would that difference be?
Our expectations are wildly different, right?
So when a change is forced upon us, we feel a lack of agency.
We feel a lack of control.
We feel like, okay, life is going against our best laid plans, right?
And so our orientation feels different than a change where it's like, well, I've been gunning for this promotion.
I've been gunning to get married or get this job or whatever the thing is that you're striving for.
But that latter's mindset of like, this is on my own volition can sometimes set us up for failure because we assume, well, I will the change.
So of course, it's going to be great across the board, almost like I'm walking through a magic mirror and I'm Maya and I'm unchanged.
And the only thing that happens as I walk through this mirror is that I get tenure at the university,
or I have a successful IVF procedure and I get pregnant or I get promoted, whatever the thing is
that you're chasing after, right? And I think that when you have that mentality,
what you're not appreciating is how that one narrow change, that magic mirror change,
is going to have all kinds of subtle effects on the other parts of you, the parts of your
personality that you might not have thought about. It might have negative effects on your growth.
There's stories from a slight change of plans where someone willed a really good thing to happen.
And then they started to notice that they were becoming a shittier person or it was having all
of these unexpected negative impacts on them. And those are fascinating stories because, again,
they show that we're bad at this change forecasting thing along similar lines. There are stories of
people for whom their worst nightmare has happened, right? This diagnosis, this loss in my life,
this is literally the worst thing I could ever have imagined for myself.
And yet you see in their stories these surprising areas where there were silver linings or
opportunities for growth.
And they just did a bad job of predicting how their psychological immune system would respond.
And they're pleasantly surprised by the outcome.
Yeah, there was a story on your show of a paraphrasing, of course, cancer patient who he had a leg
and part of his back amputated or part of his spine amputated, right?
And he now, he just finds like, hey, after all that, I'm basically as happy as I was before.
And when I heard that, I was like, what, how?
But that's also really empowering and really a huge relief because it's almost like, okay,
psychologically, I'm going to be okay because that's just how our brains work if we let them.
Yeah, I think the phrase he used was like the emotional thermostat has prevailed.
Yeah.
Yeah, Scott in this episode called The Life-Changing Diagnosis on a slight change of plans,
shares with me how he had spent the majority of his adult life optimizing for his future health.
So we're talking intermittent fasting, high intensity interval training, vegan, carried turmeric
around with him and chia seeds would like toss them onto his food.
I mean, this guy was doing everything imaginable to basically avoid the cancer outcome.
And then at the age of 32, he gets this devastating stage four cancer diagnosis that requires
is that he gets his leg amputated below the knee, has a vertebra removed from his spine,
has to get surgery on his other leg, and then 18 administrations of chemotherapy. So basically
has to uproot his life. Oh, my God. And move to Texas at N.D. Anderson. And, you know,
to our earlier conversation, Jordan, he talks about the fact that in addition to grieving parts of the
future that he thought he had and grieving the present as well because of all the pain he's going
through, the loss of identity was really devastating for him at first. He said, I'd always
identified as this really fit person. And I remember there's a stirring moment of the interview where
he says, Maya, like, I just have to admit that there are many days where I'm far more afraid
of losing my six pack than I am of dying. Because that's how tethered fitness was to his identity.
And so he's navigating all of these identity changes. He's navigating these physical changes
that he was unprepared for. And yet, months later, he's sitting outside having a cup of coffee
thinking the bad moments might be worse. I'm going to say that, right? Obviously, you know,
I've experienced unimaginable physical pain, but the good moments are just as good. To hear that from
him, like going to an interview, I just, I couldn't even relate to how this person could have this
psychological response. But because Scott's my friend, I also know that our psychology is actually
not that different from one another. And so it felt like when I was talking with Scott, this
mental buoyancy and resiliency was within reach. That's the best way I would describe it. Because
had the same reaction as you, Jordan. I was like, how the hell could anyone feel this way? Right. But then when I
saw my friend feel that way, and I knew that we shared some of these traits, I thought, oh my gosh, I think this
actually just might be this feature of what it means to be human, which is this, you know, incredible ability to adapt. And not to
say that's everyone's experience. I think that's so important to clarify, you know, for some people,
they won't have the exact response that Scott had, but it was Scott's response. And that was so
meaningful to him because it ran counter to everything he had predicted for himself. And I just wanted
to add a quick follow on on Scott because it was so interesting. This was a case where he put out an
episode into the world. The world fell in love with Scott. And so I would hear from all these listeners
in the interviewing months, tell us an update about Scott. How's he doing? How is he doing? And so
I actually brought him back for a second interview and so happy to report that his scans show no
evidence of cancer today. So unbelievable. And we were talking again. I asked him this question.
you know, part of your evolution with your changing identity was needing to relinquish control,
right? Because this is a guy who had his hands firmly on the steering wheel. As I mentioned,
he was like, he's managing every single part of his day, like how many minutes he slept at night
and, you know, where he was eating and whatnot. And suddenly this event happens in his life where
he just has to loosen his grip entirely, right? Because all of these outcomes no longer are in its
control. You know, we all fall prey to the illusion of control.
which is like actually the reality is Scott's life before.
He did not actually have nearly as much control as he thought he did.
But at least his brain fooled him into thinking he did have more control.
So he's talking about his relationship with control.
And I was saying, you know, I could imagine that when you were first reckoning with this diagnosis,
you got more comfortable with the idea of not really being in the driver's seat, right?
Not really having the control in life we all like to believe we have for the sake of our own mental sanity.
But then I can also imagine that when you successfully come,
not the other side of cancer treatment and you are free of cancer, there could be a relapse back into
that old way of thinking, which is like, see, I worked really hard and I did all, I followed all the
rules and I did all the things and now I don't have cancer. And so do you sometimes find that you're
like seduced back into that old mindset where you again feel like you have control? And he said,
yes, it's such an interesting tug of war because I do want to feel like I'm in control of things,
but at the same time, you know, I have to, my kind of like prefrontal cortex has to keep reminding me,
you know, that I actually am not. And there's this moment of growth that he shared with me. And this is again
months and months later after the initial diagnosis and treatments where he has this fun getaway plan
with his friends and they're going to go to this like pastoral area. And all of a sudden they're
confronted with a rodeo that's going on that weekend. And old Scott would have been so pissed off
about this because again, this was meant to be this, like, meditative weekend away, and now there's
like this rodeo right next to the complex where they're staying. And he has this moment of
enlightenment where he thinks, you know what? Like, maybe my best laid plans weren't the best
laid plans. You know, like, look where I am in my life right now. I made lots of plans and I
didn't make lots of other plans and, like, look what happened. Maybe it's okay if life
occasionally throws me that slight change of plans. Yeah. And it was this beautiful moment of growth
and acceptance where he said, I would have just, I would have been so frustrated before. And I found
myself in this moment with this rodeo showing curiosity, kind of being a little intrigued by what
life was handing me in that moment. And I loved seeing that from someone who, again, has been like
so cerebral about their existence, just throwing caution to the wind a little bit and surrendering
to what life is going to hand him. So, I mean, I guess cut to Scott drinking a beer with rodeo clowns.
Did he go to the rodeo at least?
I think he engaged a bit.
Yeah, I hope so.
All I know is that unlike some of his friends, he was a lot less bothered by it.
So, and he embraced it more than the other folks.
But yeah, I just love that story because, again, just so unexpected in terms of his growth.
It's funny because if you were going to make up a parable, a rodeo is exactly the thing you would use in the parable of things going on in your life.
Like if life throws you rodeos, something, something, drink a beer with rodeo clowns.
I know you've had some incredible mentors in your life.
Eatsach Perlman, Lori Santos of the Happiness Lab, who, as you mentioned, have been in this show.
That's episode 554 for people who want to check it out. Tell me more about this, because it seems like
you believe in the idea that strong connections with great people leads to great things.
Or I don't want to put words in your mouth, but so far so good.
Yeah, I feel I've benefited so profoundly from the mentors that I've had in my life.
like you said, starting with my violin teachers. Certainly when I was in the Obama White House,
I had incredible boss named Tom Khalil. He really took me under his wing and allowed me to build
out this behavioral science team that was just a dream for a long time and like helped me see it
to reality. And then Lori was a mentor of mine from the time I was 17 years old. So we've known
each other forever. I worked in her monkey lab for the first time. And she actually lit in me a love
of cognitive science. And then even with this podcast, you know, being under, I mean, look at the
leaders at the company that, you know, I work with Pushkin Industries at a slight change of
plans. So like Malcolm Gladwell, Michael Lewis is a dear friend of mine. I've learned so much from him
about what it means to make a great show and what it means to tell a good story. I think when it
comes to mentorship, like I've never deliberately sought someone out as a mentor. It's always come
from a place instead of just wanting to be friends with them and wanting to surround myself with
that person because I feel really inspired by that.
And so with Laurie, for example, as a 17-year-old, I just remember thinking, okay, this person is so cool.
I want to bring them in close.
I want to learn everything I possibly can.
And over time, a natural friendship formed, right?
Where by the end of it, we felt like we were colleagues, which is amazing.
Yeah, I never was like, hi, would you be my mentor?
It was more, I'm going to ask you lots of questions because I think you're fascinating.
And I remember my dad had given me advice when it came to my future career, which is he said,
find people you admire and then kind of reverse engineer how they got from point A to Point V,
and then you can kind of figure out what that life could look like. And so I think just natural,
organic friendships has been the path. Like I'm friends with most of the people that I've worked with
in the past. I like that outlook because I get a ton of emails from people asking me to be
their mentor, which, okay, it's flattering. Well, first of all, shoot a little higher people. But
also, it doesn't seem like a natural way to do this, right? It's like, I hereby, annoy you, my
Let us commence mentorship.
It doesn't really land with me.
And the process, the way you're supposed to do it, I suppose, seems more organic.
I suppose I have mentors, but they're more like, yeah, people I've worked on something with
or met in a friendship context who I end up leaning on for a lot of advice or wisdom throughout
the years or something along those lines.
I never really think, this person is now my mentor.
They are on this elevated plane where I extract something from them.
And I think a lot of people look at mentorship as this kind of extractive process where one party gets something from the other.
And it's not really this even level plane where maybe you're sharing more.
It seems like your philosophy on this is similar.
Absolutely.
Yeah.
I think in the ideal world with any relationship, there's bidirectional learning, right?
So I think that that's always going to be nice.
I like to think that Michael and I chat about stuff.
There's learning and enlightened in both directions.
And you should feel not scared to share your point of view.
on things. I also think, you know, what makes for a good mentor, they really need to give a
shit about you. Yeah. That's what actually makes a mentor good. Good mentorship is not about
checking boxes. It's about thinking about your mentee, you know, when you're cooking breakfast,
because you realize that there's actually this really great opportunity that they might be
interested in or you're conducting an interview and you realize, oh my gosh, I should tell Maya
about this person because a good mentor is someone who's willing to go outside the bounds of any
structured format because there's no job description. There's no transaction.
there's no like contract between me and the person. They just need to really care about you. And so
looking back again, none of this was intentional. I wasn't like, I wasn't so precocious that I was like
able to be strategic about the fact this happened. But I think the fact that I naturally just brought
people into my life as my friends led us to both naturally care about each other. And that has led to
more meaningful mentorship, mentee relationships. I've heard you say that sharing an embarrassing
story can help us brainstorm better, work together better. Maybe that increases transparency or trust
and rapport. What's going on here? Because I love that idea. I love the idea of starting meeting with like,
okay, here's this ridiculous thing that happened to me, everyone go. And all pretences out the window
because they're hearing a story about how I got, I don't know, arrested when I was 20 for doing
something stupid. Yeah. So, you know, vulnerability is a catchphrase right now. And I feel like it means
everything to everyone. Sure. But there is actually.
evidence to support the value of vulnerability. So there was a study done, organizational psychologists,
like Adam Grant, talk about this kind of work where in advance of a brainstorming session,
there were two different groups of people. One group was told to share something they were very
proud of, something very, you know, attached to. And the other group was asked to share something
they were really embarrassed by, maybe a time that they messed up or a time that they found
themselves at their foot in their mouth or whatever it is. And what they found is that that latter
group, the one that was asked to share something embarrassing with their colleagues, had a much more
productive brainstorming session. So not only did they produce more ideas, not only were they more generative,
the ideas actually spanned a more diverse range. The ideas were richer and fell across a broader
spectrum. And so that's great evidence that when we bring at least part of our silly selves to the
table and we're willing to kind of, and I've always been willing to do this, all of my mentors, which is like,
You're going to see the seams with Maya. There's no pretences here. Like, I will let them know when I'm not doing well or I don't understand something or I don't know something. Like, I think I don't bring a lot of pride to the table. So I'm often just naturally expressing my weaknesses and insecurities to people. And so that might relate to this experiment that you and I are talking about. But I think that's really good. On the other hand, there's a flip side, which is when it comes to vulnerability, you know, there's some research I've talked about with Ethan Cross, a psychology professor at Michigan showing that you also don't want to just
be venting about negative experiences because that can have a negative effect on well-being,
especially when that person you're telling is just trying to empathize and just trying to bring
you emotional comfort versus giving you strategies from, say, cognitive behavioral therapy that will
actually help you, you know, reframe your situation or see it through a new light. They're instead
kind of like egging it on like, yeah, that coworker does suck and like, aren't they terrible? And then
all of a sudden you have the negative loop on spiral. So anyway, there's always, as with everything, right,
there's, of course, a balancing act, and there are tradeoffs.
But, yeah, no, I love this research.
Yeah, it's a good excuse to share something that you normally wouldn't get to share and then sort of draw.
I feel like it's one of those, you know, those ice breakers where you bounce a ball to someone
and you try to remember the name.
This is like the next couple of steps after that.
It's like, okay, we're going to be together for a week on this hiking trip or whatever.
Let's dispense with the, I'm the cool guy, you're the cool guy.
Get rid of that and talk about the time that XYZ happened.
and then it just seems like a lot of the walls would come down based on that.
Yeah, and I think, you know, it's easy to say, like, be vulnerable.
Yeah.
I think for me in 2021 and in 2020, I had to really internalize this lesson and actually
walk the walk versus just talk the talk.
So long story short, my husband and I were navigating multiple miscarriages with our
surrogate and we lost a baby girl and then we lost identical twin girls in 2021.
and I remember feeling like an excruciating level of vulnerability and loneliness and pain and sadness.
And I had to make a choice at that moment, which was, well, I'm going to be out of work for a week.
What do I tell people?
And it was really hard in that moment to actually just come forth and say, like, I am hurting so much right now.
And here's this kind of taboo thing that we as women aren't supposed to talk about that's happening to me right now in my life.
and I have so many feelings that run from, you know, guilt and sadness to just like longing and
loss and so many. And I ended up writing a long letter to the 500 person org that I work within
just sharing my story. And it was incredible for me to see the response back to that because
you're touching people not just who are maybe navigating fertility challenges or your message
is resonating with people who are just going through a crappy time.
Right? And just need to feel like they can open up about the challenge they're going through. And
that one experience for me of seeing how much positive impact it could have to share my story
led me to end up recording an entire episode for a slight change of plans two days after the
second miscarriage where I flipped the mic, I had my producer interview me, and it's called Maya's
slight change of plans. It was obviously totally unexpected. We were not planning to add this episode,
obviously into our line of episodes last year,
but I ended up just processing my change out loud
and it was the most vulnerable I've ever been.
And what I found from that experience is,
you know, I had asked of my guests so many times before
to bring their vulnerable self to the table
to share these deeply personal, challenging things with me.
And yet I had never done that myself, right?
I had never done that.
And so it was challenging,
but like the response again to that episode,
the messages that I receive from people all over the world still to this day about how the episode
may have unlocked healing for them is the most beautiful therapeutic silver lining that could
possibly exist. I heard from a woman a couple months ago who shared with me that she lost her
son to a drug overdose in 2020. And it was this episode, my story, that helped her rethink her
relationship with her son and actually get on a path to healing. And it's like, oh, my God,
And when you hear something like that from one person, Jordan, right?
You can imagine like there's the payoff of vulnerability.
Sure.
Like that's where it is.
The thing with podcasting as well is for every one person that writes in with their story,
there's, I would imagine literally a hundred or more that go, I don't, I'm not going to
email her.
She doesn't know me.
It's fine.
I can't find her address easily.
So I'm not going to bother.
I'm just going to enjoy this and let it go.
So I try to remember that when I say something and I'm like, this is going to get a
huge response.
And they're like, three people send me a.
message. I'm like, okay, maybe that's actually 300 people. That's good enough. Yeah, you're right. Those are just
the people coming out of the woodwork who are willing to express their thoughts, but they have meant so much to me
when I've gotten these notes from folks. I've also heard you say that this is a total right turn here,
but we don't make decisions based on facts. We make decisions based largely on our group identity.
And I've heard this kind of thing before on my show and your show that people make decisions
emotionally and then use logic to rationalize the conclusions to which they've already arrived.
And you mentioned 2020 and 2020.
And I was like, that's what's been happening in the last three years.
There's a lot of that going on.
There always was.
But now it seems like there's even more where we see people's beliefs form their identity,
which then transforms their perception of reality.
We've seen that happen, well, live on Twitter, basically, okay?
And you've discussed this experiment where they showed team fans controversial
calls by the referee. Can you explain this? Because I really think when you know this, you look at your
crazy Uncle Frank and you're like, I get it. I don't like it, but I kind of get it. Yeah, I think in so many
ways, one of the reasons that I am still a cognitive scientist and I love this space so much as I actually
think when you understand how the human mind works, it is the greatest empathy builder that exists.
Because look, like you, I get so frustrated, right? I'm like reading the news and I'm like,
oh my God, just wear a damn mask. Like it's a piece of claw.
right? What's happening here? And then you understand, oh my God, I understand their tribal
membership, their group membership is attached to not wearing masks. And so if they were to wear a mask,
it would actively threaten their group identity. And then again, it just like increases the empathy.
So the study that you're talking about, there were two different groups of people who had allegiances
to two opposing teams in this football game. And they were shown video footage after the football game
was over of just a select number of controversial calls. And it was amazing to see where people landed
on those controversial calls, depending on where their group allegiances were. Spoiler, of course,
it was in favor of the team that you liked going in. Sure. And what this shows me is that
the biases, the group membership, the group allegiance that we feel going into any situation
can literally change our perception of reality. It's changing what our visual systems are telling us
happened, right? And so if it can happen at that level where literally I see a ref call differently
based on whether I like team A or B. And, you know, there'd be another interesting experiment where they
play those same clips and now they just flip it. They tell you that the other team's the other way and
then maybe you see that that effect reverse. And so I feel like if that's the case, well, then of course
we can understand why when we are at that Thanksgiving dinner with that uncle who doesn't seem to
take in evidence and change his mind, it makes so much sense.
sense, right? Because we are social creatures and we gain a lot from the group membership. I'm not here
to villainize the fact that a lot of our beliefs are rooted in our group membership as we walk about
in this world and we're inundated with information and just hundreds of thousands of decisions to make.
It can actually be a really helpful heuristic to just look to the groups that we identify with and say,
okay, well, what do you believe? Like, I'll believe that too, because that's easier than having to put in
the cognitive work to arrive at every single decision myself, right?
So, that is, yeah, that's something of, can you repeat the last line? That's brilliant, right? We look at other groups. I'm going to paraphrase and then ruin it and then you can correct me. We look at the group that we're in and we look at their beliefs and we say, why can't, maybe I'll just believe that too because it's easier than coming to our own conclusions based on evidence that we take in. It's less work. That is a tweet that sums a potential tweet that one's going to make a ton of people angry, but also sums up what is going on with so many people. And I always use the example of Crazy Uncle Frank at Thanksgiving who's like,
It's a conspiracy and then fill in the blank, or it's about this.
It's about control and the government's trying to do this or whatever it is.
It's really a lot harder to judge people for their views when you realize the neuroscience behind it, whether it's talking about masks or votes or guns or abortion or any of the controversial, I should say, contentious issues that we're dealing with today.
When you start looking at it like tribe membership, neuroscience of belief, group identity, yeah, it's harder to go, well, this person's evil.
and that's why they believe that. Of course, it's, well, actually, it's a tribal thing. And as much as you want to demonize the other tribe, now you at least understand what's going on. And yeah, that opens up the door to a little bit more empathy. And realizing we all fall prey to the tribalism effects, right? So it's like, I like to think of myself as a fairly rational evidence-based person. But when I'm looking for that shortcut to be like, wait, what are my thoughts on this particular aspect of climate change and what policy solution exists? I'm going to defer to the Democrat in the corner.
who's done the research on my behalf and has a smart solution. Because again, I just don't have the,
like, we as humans don't have the space and mental bandwidth and time to really litigate
every single open question that's out there. And so when we realize like, okay, we just think
that we are, you know, within our own tribes, right, like we respect, we have reverence towards
certain groups like scientists or policymakers or whoever it is, and that will guide our decision
making. But I do think we're all relying on those snapshot judgments that were given by other people.
And we tend to believe in the ones that are coming from a messenger that we trust for other reasons.
This is the Jordan Harbinger show with our guest, Maya Shanker.
We'll be right back.
Thank you so much for supporting the show.
I mean, first of all, thanks for listening.
I love that I get to do this for a living.
It's incredible.
In order to keep the lights on around here and, you know, pay the team, feed our pesky kids,
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Now for the rest of my conversation with Maya Shanker.
It's funny you mentioned you look to the Democrat who's over there that you worked in the
Obama.
I can, when you said that before that you worked in the Obama White House, I was like, cue people
listening going, well, I don't like some of the things that she's saying simply because
because she worked for Obama and I don't like him.
And I'm thinking, ooh, how do I get people to not do that?
And the answer is you kind of can't because that's the whole point of what we're discussing
right now.
It's so interesting.
You mentioned this because we're having this conversation and I'm like, should I just
say that I work in government so that it's not alienating?
Right.
And at the same time, I'm like, no, because my whole mission is to try and foster mindset change.
And so I'm hoping that there are people listening who are thinking, you know what?
we have very different political views, but at the end of the day, she said some stuff about science
that rings true for me. And so we can at least align on that front, right? And so I feel like we have to be
forthcoming about whatever our personal allegiances are and just hope that there's some points of
connection. I'm not hoping for, none of us should be hoping for total overlap with really anyone,
right? Right. But you're hoping that you're just like allowing them to keep the door open just a
teeny bit to allow in, you know, something else I share that might resonate. Exactly. Yeah.
Yeah, and I was worried about that too, but then I thought, how am I going to come in here and be like, can you not mention, because it might make some conservative people annoyed?
Because I don't do that with anyone else.
And I thought, what's the point of that?
And maybe that's perpetuating the problem, which is at the end of the day, it's like, okay, so then we have this conversation in which I'm to toeing the apolitical line.
And then they go later and they go to Dr. Maya Shanker on Instagram and they suddenly realize, oh, she worked in the Obama White House.
Yeah.
Now I'm going to negate everything that I just heard.
Of course not.
I need to, again, it's very possible. And this is the world that I'm hoping we can all live in where we are able to share, okay, these are the beliefs that I have. But I'm also the kind of person who's like open to new information, open to changing her mind, would delight in having a conversation with someone who disagreed with me because I now know about some evidence-based strategies that are more effective for actually changing minds, which we can talk about as well. Yeah, I do think that like sometimes the right call actually is like leaning in a bit to our realities and then figuring out whether we as humans can still
connect in spite of it. Otherwise, we're like creating a distorted version of the world that
doesn't really exist, right? Because everyone's kind of aware that we each carry, you know,
a set of beliefs. Speaking of which, let's talk about identity labeling, because I've seen this
used both for good and also, well, I've seen it mostly hold people back. So I've done some
volunteer work in prison and I took a bunch of listeners on my 40th birthday to a maximum security
prison where we were doing like mock job interviews and things like that for inmates. And
one of the tricky things with a lot of these guys, they're all men in this particular case,
is they have to explain a resume gap that might be like four or eight years, depending on
the situation. And you have to come clean with the story because you don't want to say like,
oh, when someone asks about that, because then they feel like you're, you haven't owned it.
But also what we don't want to do is have people label themselves or be labeled by others
as, well, I'm the ex-con because it's bad for, well, it's,
bad for their sense of self-worth, first of all, that this is like this label that's going to follow
them around forever. And it's very limiting if they think, well, this is me. I'm a prisoner.
And then when I get out, I'm just a person who's been in prison. And that's it.
Yeah. I saw the realities of this, again, when I was working in the Obama White House.
Yes. In government. We were actually working to help support people who are leaving the prison
system because that's a it's a very fraught change right to reacclimate to civilian life and it can be
accompanied by all kinds of challenges mental getting access to work opportunities you know facing
stereotypes what have you and so we were working with the Department of Justice to create these reentry
guides so that people in prison would know okay this is the week where I should get try to register for a
driver's license and like oh I'm going to need my social security number in order to do xyz and that way
you're setting them up for success and then there's a series of
steps you take when you leave. And what we realized is when we were looking through the guide that
there was some harmful backwards-looking language that was being used in the guide. So ex-convict
and ex-prisoner. And what we know from cognitive science research is that the labels that we give
one another and the labels we give ourselves can have a huge impact on our behavior. We tend to act
in ways that align with our social identities. And so if I think of myself as a voter, I'm going to
be more likely to vote. The Red Cross ran an experiment showing that when you remind people of
their status as former donors of the Red Cross, they were not only more likely to donate in future
fundraising rounds, but they actually increased the magnitude of those donations. They became more
charitable as a result of being reminded that they had this identity. So we can see that these labels
are powerful and can be used for good in those two contexts, but we also know it can hold people back,
right? Because if people are leaving prison and they have this identity of being an ex-prisoner and
ex-convict, they might not act in ways that align with their aspirational future selves. And so we ended up
scrubbing the guide of that backwards-looking language in favor of more forward-looking language,
more positive language, like job seeker and community member. And those labels can be far more
helpful and assistive, right, at actually helping people achieve their long-term goals. And so
I think it's so important in so many different settings, medical settings, job settings, to be just very
mindful and thoughtful about the labels that we're giving other people. The biggest self-compassion one
is the labels we give ourselves because they can actually be subconsciously holding us back,
depending on how we hold on to them. Yeah, you know, this is a very sort of pedestrian example,
but a friend of mine is a wheelchair user. And in my head, I was thinking, well, I grew up saying
handicapped, which I know is not right. But I was like, oh, what's the difference what I say in my
head? And then one time I was talking with her and I said something. And I was like, so a year,
Oh, how do I say this?
And she goes, a wheelchair.
She knew exactly what I was.
I didn't even have to preface it.
There was no context.
She just like knew that I was about to say the wrong word.
And then I went, oh, you know what?
Actually, this is definitely affected the way that I've looked at you for as long as I've
known you.
And I just didn't even realize it.
Yeah.
Yeah, there you go.
And so this traces back to the beginning of our conversation, which is, again, it is
irresistible as humans to want to attach ourselves to identities.
And then we, but we have to be really thoughtful about what they are.
And we have to allow them to be malleable concept.
So the identity I have today should be something in theory that I'm willing to reassess tomorrow.
As I ask myself, like, is this still consonant with the goals that I have for the future, the way that I want to be living my life?
And in some cases, it actually might be very motivating to hold on to a former identity that was negative because it keeps you in line.
It keeps you working towards a goal that you really care about, right?
Like, let's say it's important to you to remember that you were an alcoholic in the past because
that's helping to keep you sober today, right? So there's no one size fits all prescription other than
just being conscious of the ways in which the social identity labels can affect our behaviors.
A lot of people, back to changes for one second and then back to persuasion, a lot of people
go through hard stuff, right? They go through big changes. When do we, this is probably the wrong
question, but I'm going to do it anyway. When do we expect to reap the benefits? Because a lot of people
are probably listening right now and thinking, okay, I'm in this world of shite right now.
My life is falling apart around me.
When do I get the nice gift with a bow on top as a result of going through all this?
Because it sounds like that's supposed to happen at some point.
Yeah, I mean, of course, it just depends on what the change that you're going through is.
Okay, of course.
But I think one technique that can be helpful is when you break that long-term goal,
which will have this, you know, in the research we call it delayed discounting,
which is that we kind of discount the future value of things.
Sure.
One thing that can be really helpful is when you take this long-term goal
and you break it up into these mini milestones
that will lead to more immediate rewards
and kind of give you that boost of motivation along the way.
So again, when I was working in public policy,
one of the studies we came across had to do with people
who were looking for a job.
And this can be such a devastating process, right?
You're unemployed.
You've maybe been on unemployment insurance for some time.
and it can be so psychologically daunting to think,
okay, I have to go from a state of unemployment
to a state of employment, right?
And like, I don't know when this is going to pay off,
all this hard work that I'm putting in.
And so these researchers looked at carving out,
kind of parsing this big process
into these small mini milestones.
Like, on Thursday, I'm going to edit the top lines of my CV.
On Friday, I'm going to go get a business suit.
Next Monday, I'm going to reach out to two possible employers.
And that way, you are getting some of those.
more immediate reward is to help you sustain your motivation, also to help you overcome what's
called the middle problem. So, you know, motivation tends to be quite high at the outset of starting
in goal pursuit and then you tend to see a decline as you approach the middle. And then there's a swing
up again at the end of the goal, right? That's partly what's called the goal gradient effect,
which is that there are monotonic increases in motivation, the closer you are to accomplishing a goal.
But in order to overcome the middle problem, you can actually introduce some of these
milestones that make you feel like you've actually accomplished something along the way.
I like that idea. You're almost, you're just inserting something that keeps you going even if it's
sort of arbitrary from the sound of it. Yeah. I mean, I don't know if arbitrary is exactly right. And the only
reason I say that is it should be a meaningful accomplishment, meaning it is chipping away at the
long-term goal. However, it can be a very small thing. It can be a very small accomplishment. As I mentioned,
and just like revising the top lines of your CV, and that can count.
But all of them should in some way be meaningfully contributing to the longer term goal.
Sure.
So I suppose if your goal is to be strong and lose a bunch of weight, your intermittent goal could be like,
hey, don't miss more than one of your workouts each month for three months.
And that's like, great, I did that.
I showed up.
That's something measurable.
I didn't lose 25 pounds yet, but I'm doing the right thing to get there.
And the milestone I've said for myself is just a, yeah, it's something along the way that's achievable.
and keeping me motivated.
Though another thing that's interesting
for the motivation research
is that framing our goals
in terms of approach language
versus avoidance language
can actually be more motivating.
So you had given in this example,
like do not miss a workout
and instead it might be better to say,
do your workout 27 times this month
and you're giving yourself
that three-day slack reserve
or whatever to not go.
Great.
When you're chasing towards the goal,
you're not only feeling more inspired
because you know that it's a thing
that you are actually trying to reach.
You also, the absence of feedback is not that motivating.
So when you don't do something, it's the absence of information.
That's a good point.
And so you're kind of like, okay, I abstained from not going to, or whatever the thing is, right?
And so it's actually better to frame it in terms of approach in certain contexts.
I see.
So if we're trying to quit smoking, it's go one month cigarette free, not don't smoke for a month.
Or you can focus on the replacement behavior for smoking, right?
So do go on a walk every single time you have an instillade.
to pick up a cigarette, something like that.
Yeah, there's a lot here.
And I'm sure, look, you're amazing at persuasion and nudges and behavioral science.
There's so much here.
There is.
I know, I wonder, and I know this is probably somewhat of an annoying question, but I'm
going to do it anyway.
Do you use this on your husband and your friends?
Because I think it's probably also annoying when people are like, are you using that
science on me when you're like, no, I'm just being a normal person.
I'm not doing it consciously.
Stop asking me if this is a trick.
Yeah, I don't think I've consciously do it a lot.
I mean, my husband, even though he's a software engineer, he really likes behavioral economics and
behavioral science. So I think he would be in on any of the tricks. Sometimes we do joke about it,
though. He'll be doing like the dishwasher and I'll be like unloading the dishwasher. I'm like,
ah, you're a dishwasher unloader. And he's like, are you a social identity priming me?
Right. And so there's a little bit of that in our house. But yeah, I mean, look, you can know a lot
of the science, but it's also hard to actually like live it all out day to day. That's a kind of
Herculean tasks. So yeah, my bar is a little lower for my own existence. So if I want people to support
the sponsors of this show, I would, what was the thing you just mentioned? Would I say, like, I love the
fact that all of you are the type of people that would go to my sponsors? Well, so one, you have to
hear to the facts. So you would want to make sure you'd have to see, like, what percentage of the
population actually does support your sponsors? And then you could just maybe, if that number is
sufficiently high, given your hopes or expectations, literally just messaging that as a social
norm like, hey, just so you know, 60% of you have articulated that you support our sponsors.
That's good. You know, it's funny. But I don't know if that number is true.
68% of this audience has indicated that they support our sponsors. Yeah. A hundred percent say this was
the most brilliant version of the Jordan Harbinger show. They've ever heard. Right. And they want to go to
Jordan Harbinger.com slash deals and look for a way to support our sponsors using the discount codes
at Jordan Harbinger.com slash deals. That's great. Yeah, I like that. I'll have to remember that one.
there have to be limits to behavioral science, right?
Because people freak out.
They're like, this is brainwashing.
It's too persuasive.
You've got to be careful who you teach this stuff too.
And I'm like, well, it's hard to convince people of things that they don't want to do.
If it was that easy, we would have fixed a lot of problems in our society by now.
That's exactly right.
I mean, a lot of people see behavioral science as a silver bullet, and it's just not the case.
I'm constantly humbled by how limited the impact of these tools can be.
At the end of the day, in terms of the work that I've done to apply behavioral science,
in public policy context or the design of products and programs,
you're really only going to be able to successfully change people's behaviors
who want to change their behaviors.
So you can help people get over things like procrastination, confusion,
desire for someone to just kind of light the fire under them and be like,
go, make the decision.
Are you going to sign up for retirement savings or not?
But you're just not going to be able to make a difference for people who don't want to do the thing.
And that's probably healthy.
I think it's good that we don't quite know how we would actually do.
that because that preserves, you know, total freedom and autonomy when it comes to decision-making.
Right. And what is it like free will, which is, I guess, a philosophical question. Someone's
going to write in, be like, we don't have that. I don't want to hear that. I know, exactly.
And, you know, verdicts out on free will. But that's another conversation.
I'll ask Sam Harris. That's a Sam Harris episode. So you're a violinist who made it into
Juilliard before age 10, worked in the White House, have a PhD postdoc in a very complex
field. What is something that you are actually not good at at all? Have the decency to leave the
rest of us feeling okay about ourselves at the end. Okay, well, first of all, I should mention that,
like, that's the equivalent of sharing like an Instagram highlights real, right? So when it comes
to reading someone's CV, you don't see the denominator, you don't see all the things that they tried
and were very unsuccessful at. Like, I can't sing for my life, even though I love music. It's a
terrible thing that it sounds like when I sing. And, you know, I also wanted to be a Bollywood dancer
at one point in my life. Never were able to do that. I can't compose music. That was something that I'm
so in awe of, like when I hear a Taylor Swift song, I'm like, holy crap, how does someone actually
write music like this? And I have no ability to write music. And look, I mean, there's so many
failure points in any given process, even the successful ones, right? So just a little bit of
backstory for people who are interested in checking out a slight change of plans is this came
from a very organic place of like, I never thought that I would be a podcaster. As I mentioned to you
in 2020, I was going through a lot of heartbreak and I was feeling overwhelmed by change that
was happening in the world around us, COVID, racial injustice. I mean, it was just so overwhelming.
And I was just trying to figure out like, okay, I feel overwhelmed by this moment right now because
everything feels so novel and unprecedented. But then I put on my cognitive science hat and was like,
oh, but actually, as humans, we've done this change rodeo so many times before. Like, even if the
specifics are different, certainly our minds are built for change in a lot of important ways.
And if I were to mine people's stories for wisdom and insight, we could learn something meaningful.
about how to navigate this moment right now.
Because again, I think it's really easy to feel intimidated by novelty, right?
But I haven't gone through the specific change, not recognizing.
We actually have a lot of the mental architecture and a lot of the mental tools to navigate
change successfully.
So as a result of all of this thinking, I realized like, oh, wow, I should just create a show
in which we're marrying the science of human behavior with storytelling.
And that became the slight change of plans.
The one small wrinkle in all of this, Jordan, is that I had never conducted an interview
before. And so actually, I know Megan Phelps Roper was on your show. She was my first interview ever.
Oh, that's a good one to have at first because she's so nice. And she was fantastic. Yeah.
And so I had to learn so much. Like you literally start from Z. I mean, look, you are like tried and
tested podcaster. You've been doing, you're a veteran of this field like you've been doing this for
years. I was a total newbie come 2021. Right. And so I've had to learn like all the ins and outs of
podcasting in addition to being the host of the show. I also executive producer.
it, you know, I write the show and I'm involved in even like music placement and stuff like that
because I'm a musician, so I love that stuff. So I'm involved in so many parts of the show.
Everything I'm kind of learning from scratch. And so I think part of it is just being like,
it's okay to not know anything at the outset and to just be really curious and try to learn, right?
And so I feel grateful that, you know, you were saying early on like, oh, it's such a gift
to be giving something that you love at any point in life. Yeah. And I think it's fair to say,
and I know you experience the joy of podcasting, right?
Like I followed your work and I know you've said there.
Like when you interviewed Malcolm, you were like, this is one of those moments where I'm like,
I have the best job in the world.
Yeah.
I feel exactly the same way about podcasting.
I think it's the one thing in my life that is rivaled playing the violin, playing music,
because it is so intrinsically rewarding and there's so much beauty and there's so much joy
that comes from it.
So I think actually the feedback is more about like it's okay to start from zero too.
Yeah.
It did not have any skills.
and just to try to build them quickly.
I love the fact that you equate this with almost as being as good at the violin.
Because I've always wondered, what is it like to be so good at something like that?
Well, I'll never know.
So you're like, oh, podcasting's close.
I'm like, well, I'll take it.
This is as close as I'm going to get to being a musician in any way.
So good.
I have a somewhat of a clue of what it might feel like to be able to knock it out of the park
during a concert, I suppose.
Thank you so much for coming on the show.
This has been a really interesting conversation.
I knew it would be.
I know we tried for like a year to get it done because the timing is always a thing.
but I really, I'm glad we finally made this work.
Yes, thanks so much for having me, Jordan.
It was really fun to chat.
I've got some thoughts on this episode,
but before we get into that,
here's what you should check out next
on the Jordan Harbinger Show.
I was walking from one hotel to another,
quite late at night.
I was at a magic convention in Wales.
I was wearing a three-piece velvet suit.
Because why not?
Because why not?
So this guy is, you know, he's really drunk
and is clearly looking for a fight.
And he's with his guy,
friend and all his adrenaline is kind of, you know, up here and he starts shouting at me
and says something like, what are you looking at or what's your problem or something?
In that situation, you can't respond with, oh, I'm not looking at anything because then you're
on the back foot and they've got power, or yeah, I'm looking at you, what's your problem?
Because either way, you're going to get hit.
But you can just not play that game right from the outset.
So I said, the wall outside my house isn't four foot high.
So his reaction to that is a bit of a pause.
and I was like, what?
And I said, oh, the wall outside my house isn't four foot high.
When I lived in Spain, the walls that were quite high, but here they're tiny, I mean, and nothing.
So he then, he just went, oh, fuck!
And started crying, his girlfriend walked off, and he sat down by the side of the road.
I sat down next to him and started asking about what had gone wrong that night.
I think his girlfriend had bottled somebody.
There had been some fight, and weirdly then I'm giving him advice.
I was talking to a friend of mine about this thing
and he was an artist
and used to walk home from his studio late at night
through a rough bit of London
and there were always these kind of like gangs
on one side of the road
so he'd always cross over away from them
of course they'd always see that
and it's always this horrible, uncomfortable, intimidating thing
so we spoke about it
and then the next night
he crossed over the road to them
and said, good evening
as he walked past them
and of course they left him alone
because he just seemed like a strange
Yeah, I don't touch it, he's crazy
He's just weird.
Yeah.
Who wants to see a magic trick?
For an inside look at the levers in our own brain, alongside Darren Brown, one of the
world's most legendary illusionists and mentalists, check out episode 150 of the Jordan
Harbinger Show.
If you like this episode of the show, I've got good news for you.
That's what her entire podcast, a slight change of plans, is really about at its core
link to it in the show notes.
I feel like I've learned a lot more about myself by doing things I don't like and finding out
that I don't like them versus trying to figure out what I do like, as per our earlier conversation.
For me, being a lawyer, working in finance, working at Sirius XM satellite radio, starting a coaching
company, these were all sort of horseshoes that were close to something I wanted, and then finally
resulting in the Jordan Harbinger show and running my business and life the way I am now, this is
the result of going through these big changes, sometimes painful, in those phases of life.
Again, some of them were kind of traumatic, getting laid off from law, getting sued a couple of times, breaking with my previous business.
I mean, none of that was really easy, but all of it was kind of necessary to get where I am now.
Also, I found it interesting that we can design our environment to nudge us in directions we want to go.
I've been doing this for years.
I never really called it nudging, but I guess it totally makes sense.
Healthy snacks in the kitchen that are more accessible than junk.
Putting my Xbox away, so I have to actually set it up and plug stuff in to play instead of just picking up the controller right in the couch in front of me.
me. Also, the power of defaults. When something is the default option, more people will go with that
option. So a school lunch program where kids are opted in rather than opted out, something like
organ donation. People should have to opt out of that, not opt in, and we would end up with so many
more organs. Why we don't do that is a mystery. I know some states and jurisdictions do that.
Seems like we should have that as universal. There are many ways we can set up the power of
defaults in our own life to make sure that we are doing the right thing or the thing that we want
our business or family to do by default. Another practical that I liked, I didn't quite make it
into the episode, temptation bundling. So I used to have a hard time exercising. Now I actually
look forward to it. I like it. But I used to say, okay, I can only watch this show on my phone
or iPad while I'm on the treadmill. Or I can only listen to music while I'm on a walk outside. So it'll
trigger me to go for walks because I'll say, oh, I want to do this activity I like. And I would bundle
that was something that is good for me. Kind of like putting cheese on broccoli to get kids to eat it.
So I would encourage you to figure out where you can utilize temptation bundling in your own life.
Also, remember, whenever we ask people ourselves or our family, friends, to change their beliefs,
we're often asking them to change their identity. That's one big takeaway from my conversation.
And that's a heavy lift. There's a lot of emotional valence with some choices. Think about masks.
You know, we talk about weight and exercise, but think about masks. I mean, just over the pandemic,
just the mere mention of masks is going to trigger people to email me about it, and other people
are going to go fly off the handle about other people not using it or other. It's just a whole thing.
There's a lot of emotional valence around some of these choices because we equate some beliefs
with our actual identity, which, by the way, is kind of dangerous because then we're, of course,
resistant to changing our beliefs even in the face of new evidence. But that's a whole different show.
Big thanks to Dr. Maya Shanker.
Everything Maya will be linked in the show notes at Jordan Harbinger.com.
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