The Josh Innes Show - Lousy Service

Episode Date: May 13, 2025

I was reading a story about someone seeing a cockroach on a Spirit Airlines flight. That's gross. That said, I've never actually had a bad experience with Spirit. But, I've had crappy experiences at restaurants recently. Why is so service so bad? Why are people so mean? Why is the food quality shit? I've got a pretty crazy story from a wing place... Learn more about your ad choices. Visit megaphone.fm/adchoices

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Well, I see a headline here that says Unwanted seat neighbors video shows cockroaches on spirit flight Is it bad that I've never really had a bad experience with spirit or? Frontier like those are the two airlines get the most shit from people is it bad that I've never really had a bad experience with Spirit or Frontier? Like those are the two airlines that get the most shit from people. Is it Frontier that... I think it was... Was it Frontier that had the giant front seats that were kind of like your own little first class that you could spend 35 extra bucks for and there were two big seats next to each

other in the front row and I would always do that? It was either Spirit or Frontier. I've never actually had a bad experience with any of these. I know that's strange because most people do and they hate them and they talk all the shit about them and oh did you know that these fees pop up when you go yeah read the fucking not even the fine print just read the print. Like if you know what you're getting into when you're going into these flights with Spirit now granted I've never encountered a cockroach and I feel like I'd feel a lot different about things if there were a

cockroach on a flight. Like if a cockroach ended up next to me on a flight from Spirit Airlines, I would probably then be very turned off by Spirit Airlines. But I've never really experienced that. The seats are extremely uncomfortable. It costs extra money to check bags and shit. But you know that. You know that going in. So at least you should know that. And that's what Jillian and I have always done. We've always known going into the situation what we're getting and you know it's going to be uncomfortable. You

know like the little tiny trays in front of you are barely going to. I mean they're tiny little trays that can't even put anything on them. You know everything you get you're going to have to pay for. You get all that going in. That's why I don't make long ass flights on Spirit. But if I'm making like you know an hour long flight somewhere who gives a fuck if I'm uncomfortable? Here's my option. Pay a shitload of money on another flight. Be

comfortable for the same flight. Drive six, seven hours somewhere or sit on a Spirit Airlines flight for a fucking hour and deal with some of the discomfort for a few minutes, get off the plane and go. Like perhaps I'm just, I've done it wrong because I've never really had a bad experience with Frontier or Spirit. So now again, I've never had a cockroach,

but I feel like Spirit and Frontier and these kinds of airlines just take on all this shit from people. And a lot of it's because the people don't know what they're getting into before they get into it. Look into shit, read. Like if you go, it's either Frontier or Spirit, I forget which one it is, but like you know, you know that there are, if you're gonna bring bags, you're gonna have to pay for extra carry-ons or if they're bigger than this area here, you're gonna have to do it. That's all, but it's also easy for me because I refuse to check bags and I also refuse to bring multiple carry-ons. So all I do is I just shove as much as I can into a duffel bag mostly because I don't go

anywhere for longer than two or three days anyway. If I had to go on like a week-long excursion somewhere and had to check a bag I'd be miserable. I hate checking bags. It's a horrible process. and had to check a bag, I'd be miserable. I hate checking bags, it's a horrible process. You know, you could lose your shit, so I don't do it. I hate it. But I've never had a bad experience to the point that I'm like, oh, I've gotta call somebody about this. The worst experiences I've had are ones

where I've been stuck on the runway, like after the plane has landed, but for whatever reason, we haven't been able to get off the plane. So like I've been sitting on hot airplanes for like an hour and a half at times or something like that. And I don't think those were Spirit or Frontier. So these are just the ones that people conveniently shit on. And it certainly doesn't help that, you know, they have cockroaches on these flights.

Anyway, let's play some commercials and we will continue. Hey, another headline. McDonald's announces hiring surge with Trump's Labor Secretary. McDonald's announced plans for a hiring surge alongside US Secretary of Labor Laurie Chavez to Remmer. Let me tell you about fast food restaurants, just restaurants in general. The people by and large that are working in these places are fucking horrible. And I'm not saying that to be an asshole. I'm not saying that because there are people that are trying hard. But I'm going to tell you about a wing place. It's a place where you can stop to get wings. A place where you can stop to get wings. And they opened up a new location of it right down the road from us a couple weeks ago.

And that's exciting shit, right? Because the nearest nearest wing the nearest place that you could stop to get wings before that was a pretty good distance away. So this is right down the road from us. This is exciting. It's fucking wing stop. Let that. Oh, it's a place that you can stop to get wings and it's a wonderful. It's wonderful because it's it's a place that I enjoy. I think their wings are the best. I think their fries are the best wonderful I think their fries are the best. Wonderful, right? Okay, why am I trying to protect Wingstop? Wingstop ain't

spending money on this shit. It was fucking Wingstop. Anyway, so I keep forgetting I'm not on 610 in Houston and this is not 2012 and I'm not doing the Eric Winston show live from a Wingstop, which oh by the way, when I would do those shows, the wings were spectacular when we'd sit there and do those shows. Eric would come into the Wingstop, we'd get a whole bunch of wings together, sit there, shoot the shit, have a good time. It was fun, but the quality of shit has gone down. Not just at Wingstop by the way, everywhere the quality has gone down. You want to know

where the quality's gone down? Fun fact, Chick-fil-A. They've changed the fries. Tell me that the fries don't taste like shitting out Chick-fil-A. Tell me they don't. I'd like to know what kind of focus group they went into at Chick-fil-A that told them, hey the wonderful waffle fries that you guys have, let's change them and make them like a weird like crispy or breaded type of fry that nobody asked for. And whoever was in that focus group that told them that should get kicked in the dick. They ruin those fries. You get no consistency now. Like sometimes the nuggets are like super breaded. Sometimes there's very little breading on them. Consistency is important. You want to know another place that's kind of gone to

hell and I can't believe I'm saying this? Raising Canes. If you go back to OG, Raising Canes, North Gates of LSU, original location, Baton Rouge, Louisiana, let me tell you, big, thick, juicy chicken tendies, hot, crispy, crinkle cut fries, Texas toast that was crispy and delicious. Now you go and it's like well that those are like four little chicken tenders that are like tiny little tenders. The fries are always cold. The toast is always cold and it's just and I don't blame Todd Graves and I don't blame the Shirley family if they still own Chick-fil-A. I just blame society because society is fucking terrible and everybody now I'll say this about Chick-fil-A. The people at Chick-fil-A. I just blame society because society is fucking terrible and everybody. Now, I'll say this about Chick-fil-A.

The people at Chick-fil-A don't come across as lazy people. They come across as hardworking people. I mean, these people are out there taking your order in the rain and these weird like fucking pod things and shit like so. Give them credit. Like I think the people that work at Chick-fil-A, I still think there is a standard for the people who work at Chick-fil-A. I just don't think the food is as good as it used to be at Chick-fil-A, particularly with the fries, which they have ruined. The food is not as good as it used to be at Cane's. And I do think the

people that work at Cane's are fine too, because they're usually kind of like young high school kids and like they're usually a younger staff and I think they're fine. Where you run into an issue is when you get to these fast food restaurants where it's not like high school kids who are young and dumb and just you know excited to make a couple bucks and if they took the initiative to get a job that means they'll do the job fairly well and take pride in it. Like that's what you get a lot at Chick-fil-A too. But when you go to these places where it's like adult people who are like in their 30s or 40s and you can tell they hate working there to begin with, you know that the service is going to suck

and you know that usually the food is going to suck and people are going to look at you like they hate you when they take your order and it's not everywhere. By the way, like there's a McDonald's here in Kirkwood, the folks at Kirkwoodwood are lovely they're nice people that work at the McDonald's in Kirkwood one there's a wonderful lady that's there every morning has a bright like sunshiny disposition so when you pull up she's like welcome to McDonald's can I take your order will you be using the mobile app and I'm like yes in fact I would and I go it's code like WD 4-0 and she's like all right Josh pull ahead and then she pulls up and I pull up she's like you know hi40 and she's like, all right, Josh, pull ahead. And then she pulls up and I pull up, she's like, you know, hi, Josh. And I'm like, hello.

And then, you know, she gives me the receipt and I go to the next window. But you will go to some places and these people are just fucking terrible. And what I've learned is going to Wingstop for the most part, the people that work at Wingstops, particularly in the St. Louis area are just the fucking worst. There is a wing stop in Fenton, Missouri, which is not too far from my house, and they do a decent job. But I went to the new location because we got excited. We're like, holy shit, there's a new wing stop

basically right down the road from us. This is huge news. We don't have to drive 20 minutes to get wing stop. Now we're five minutes us. This is huge news. We don't have to drive, you know, 20 minutes to get Wingstop. Now we're five minutes away. This is a beauty. So a couple weeks ago, you know, Jillie puts in an order. She says, when should I put the order for? I'm like, well, it probably shouldn't take all that long. It's brand new. They're excited. They're gung ho. They're ready to go. It shouldn't be that difficult. When I get there, the food was supposed to be done when I got

there. I sat there for 45 minutes in a giant lobby, you know, area full of people waiting for their shit. And like I'm watching the people in the back fight. And of course you keep in mind it's a new location, so maybe they're trying to teach people, train people, maybe everybody doesn't quite know how it works. And you always keep that in the back of your mind. I'm not some sort of asshole that's looking to be pissed off and looking to talk shit because maybe you're new to this and whatever but they're all fighting with each other in the back yelling at each other you fuck that up you fuck this up. One guy comes in I shit you not one of the employees is deaf he is like literally like signing with somebody like the chick's like I don't know what you're saying he's like signing to the person in the back and like the people like there's what like I am a docile person when it comes like one time wing stop fucked my shit up and it took so long that I just fucking left. I sat there for an hour and I'm watching people walk in and out like a dude walks he's been there he was there before I got there left comes back

and is like you miss like 10 of my fucking wings in this order, right? That was a couple of weeks ago when I went to a different wing stop. I got to the point where I was just like, I'm fucking leaving. And because the thing is, you don't want to fight with people or argue with people anymore because even if you say, hey, you guys messed this up, you don't know what the fuck's going to happen. You don't know if you're going to go viral as like male Karen that's like yelling

at the staff a wing stop because they didn't get your wings. So like, look, I'm a pussy. I'm a 100% stone cold pussy when it comes to this shit. I just fucking leave and then I email the corporate office. I'm like, what the fuck? And then they give you like free wings or some shit. But I'm not going to sit there and try to start a fight with someone because if you do that,

then before you know it, you're yelling at people and then you look like a fucking asshole. And is it really worth it to go viral over 20 bucks worth of wings probably not so I just fucking leave that's the way I gauge things but anyway back to the new wing stop I'm over there they're fucking shit up left and right people are walking back in like you know you missed some of my wings here one guy was like like they gave him his order his fries had been in the bag for like 20

minutes before the wings got there. So he's like these fries are fucking terrible. He's on the phone with his wife like look they fucked up the order. There's one woman, her name was Dee Dee, and Dee Dee was very upset because they put seasoning on the fries and she said she can't have seasoning because of her cholesterol so she's yelling at them over that. And it's a whole fucking thing. Finally get the wings get home. They weren't bad. They were fine. Last weekend, we're gonna watch wrestling. And, um, Jilly, I say, Jilly, I want you to go pick them up because I want you to experience this so you don't think I was just crazy that

this was, you know, because during the whole thing, I'll be texting Jilly like this is what happened. Well, Dee Dee's pissed again. Well, this guy just walked in and he's been waiting 45 minutes for his order and he's pissed and everybody's talking shit about everybody in here. Yet somebody came in and just placed an order and just got there somehow like like and I want you to experience this. I want you to live this one time please. Cool. So she's in there and I start getting the text from her on Saturday. She's like, well, it looks like I'm gonna miss

wrestling because I'm gonna be here all damn night because they don't have anything ready. And they are literally fighting with each other in the back where I'm like, yeah, I could have told you that would happen. They're all yelling with each other in the back. And then she goes, Oh my God, I get a text OMG, what one of the people that works here, I think he's about to get fired because he just ran out of the front door and yacked in front of everybody and I think he's about to get fired because he's explaining to everybody now how his asshole boss just fired him because he threw up outside. And then a bunch of people started asking for refunds, they were so grossed out by this they didn't even want the fucking wings anymore. Jilly committed to the wings is like nope we'll still get our fucking wings. She gets the wings home, fries, cold, fucking the the hot wings had

barely any sauce on them and were cold and they were like strangely chopped up where like the the drumstick would still have like part like not a whole like flapper hanging off of it or flat rather a flat hanging off of it but like half of it that made it difficult to eat the actual wing and then to top it all off. They gave us nothing but celery and no carrots. So Ross couldn't have a treat and we ordered 20 wings because that's why they went there was a 20 wing special where it was like 20 wings for 20 bucks or something like that.

They left out 10 fucking wings. It's a fucking nightmare. Like I just places are not like the service is fucking terrible. I just I look I get that these aren't great jobs. Generally speaking like these are fast food jobs. Usually these are the kind of jobs reserved for like young kids. That's how these businesses thrive as they hire teenage kids who work for cheap wages. Now you get all these people trying to fight to get paid $20 an hour to fucking work at McDonald's and

you get $25 an hour to work at McDonald's and people are all worked up over shit and I get that. But now we're just in a society where people are just assholes. They're just jerks. service fucking sucks. People don't take pride. Like when I do the door dash shit, like it is a menial fucking job. I'm a guy that was making six figures to talk on the radio nine months ago, okay?

So I've lived a little bit and I've experienced some things, right? I'm driving around delivering someone's fucking poke to their fucking house, but like I'm not gonna do it looking miserable. I'm not going to be miserable doing it. Because it's not their fault that I'm in this situation. So why like, like, look, I get that I'm a miserable person. And I get that I hate

most things like don't get me wrong. Totally get it. But if I'm going to do this, like, I'm not going to just like, take half pride in it. Because if I ordered going to do this, like I'm not going to just like take half pride in it because if I ordered and spent all that fucking money on DoorDash, I wouldn't want some dipshit kind of half ass in it not hustling to get to me foods cold, not checking to make sure they put you know fucking extra sauce in the bag. Like I would want that because by the way DoorDash is fucking expensive and it's wild that people even spend money to

have food DoorDash to their house to begin with because it's ridiculous. So I want to make sure that these people get that and I'll apologize to people. I'll make sure that you can send them messages if you're waiting because you want to keep people posted. I do all that shit because I take some level of pride in that. Problem is nobody takes pride in anything and you can see it in their face that they hate their fucking

lives. You can see it in their face they don't want to be there. Like I watched an Arby's a couple weeks ago. I was inside an Arby's doing a door dash or whatever. And I'm just watching this this really heavy set woman that was working the counter and she was arguing with the guy who was making the sandwiches in the back and then she was arguing with the chick that was working the window. And she was furious that she had to keep walking outside to bring these fucking orders to people and like she just had this fucking look on her

face and it's like you didn't even want to order anything because this woman was fucking miserable and I get it life kicks you in the fucking dick sometimes man life has kicked me hard in the dick the last couple of months I mean I moved to St Louis expecting to live in St. Louis for fucking ever instead Instead, I worked for 15 months and I've been sitting here for another nine months or so trying to figure out what I'm going to do with my life. And life is going to kick you in the dick that way. But if you got a job like that and you're working in front of people, don't be a fucking miserable fucking horrible person.

Like I get it, it sucks, but it's life. And that's the problem you run into. And now people are just so, people are so comfortable being just miserable, cunty people to you in person. And like, it's all them. So when you get someone who's not, like you wanna tell them,

like thank you for being like in a good mood. Cause like you have every reason to be like in a shitty mood working the drive-through at fucking McDonald's but the fact that you're not makes me happy and I appreciate that. I appreciate that you seem to enjoy yourself and you're putting forth Max's effort into this. Anywho, totally random I know but I saw that headline and it got me going. I forgot to mention that story. Anyway, more to come!