The Journal. - Inside Meta’s Big AI Pivot

Episode Date: April 28, 2026

Meta is kicking its AI transformation into high gear. The Facebook, WhatsApp, and Instagram parent is getting aggressive about AI talent, integrating AI technology into employees’ workflows and even developing an AI agent to help its CEO Mark Zuckerberg. Last week, the company announced a 10% cut in its global workforce. WSJ’s Meghan Bobrowsky unpacks what the pivot means for the AI race and the company’s employees. Ryan Knutson hosts. Further Listening: Why Meta Is Offering $100 Million for AI Geniuses The Battle Within Meta Over Chatbot Safety Sign up for WSJ’s free What’s News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Last week, META said it was laying off 10% of its roughly 80,000 employees. Meta says it'll lay off about 8,000 employees starting next month. The company's also canceling plans to fill 6,000 open roles as it plans to invest more on developing artificial intelligence. The layoffs are part of a larger transformation that's happening within META right now, as the company tries to reinvent itself as an AI powerhouse. Meta said it would use the savings from the layoffs to balance out its huge. huge investments in AI.

This year, the company is planning to spend up to $135 billion on the technology. And for the employees who are left, they're being asked to incorporate AI into their jobs. Teams are being flattened. And in performance reviews, workers are assessed by how much they use AI. And meta isn't just using AI to make its employees more efficient. The company is also using its workforce and the way they work, like at their desks, to train the company's most advanced AI models. A memo went out on Tuesday from a researcher who works on building the models,

and they said, hey guys, our models need to get better at learning how to use computers. That's our colleague Megan Babrowski. And so therefore, we are now going to be monitoring your keystrokes, your mouse movements, and your click locations, feed that data to our AI models to help them understand, and basically how to use a computer. Hmm. That sounds kind of dystopian.

A lot of employees were not happy about this. The top-rank comment on this post was, this makes me super uncomfortable. How can I opt out? Spoiler, there is no way to opt out. So it seems like meta is going all in, like in every conceivable way, from the products that it's making

to what it expects of its own employees. Yeah, it's, AI all the time. Mark Zuckerberg himself is working on building a CEO agent to help him do his job. They've also just announced initiatives across the board trying to get their employees to adopt these things. And then it's almost for not to be punny, but... We love puns here. Well, it's very meta, right? They're building these AI products that they want billions of people to use. And the way they're doing that is by trying to get their workforce to adopt AI to build the AI.

So AI to build the AI. Where does Meta stack up in the AI world right now? And how hard would you say it's fighting to catch up? Yeah, so those are two different things. Where it is, it's not the best. How hard is trying might be trying the hardest of any of the companies. Welcome to The Journal, our show about money, business, and power. I'm Ryan Knudson.

It's Tuesday, April 28th. Coming up on the show, how meta is going all in on AI. This episode is brought to you by Volkswagen. Need a vehicle that isn't afraid to make a splash? That's the Volkswagen Tows. Capable and confident. It's fit for everyday life.

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Okay, when I sell my business, I want the best tax and investment advice. I want to help my kids, and I want to give back to the community. Ooh, then it's the vacation of a lifetime. I wonder if my out of office has a forever setting. An IG private wealth advisor creates the clarity you need with plans that harmonize your business, your family, and your dreams. Get financial advice that puts you at the center. advisor at IGPrivatewealth.com. Meta started an AI research lab in 2013. But in the last few years,

meta's AI tools have trailed behind companies like OpenAI, Anthropic, and Google, which have been making big strides developing AI chatbots that can do research, write cover letters, and even code. Last year, to try and up its game, Meta started poaching top AI talent with huge offers. Meta now notching another name and its expensive hunt for AI talent poaching a top Apple executive. Coming from the busiest and earliest AI-NATA firms, Open AI, Anthropic, Deep Mind. Meta finds itself sort of racing to catch up, right? And so they were giving out $100 million offers to researchers trying to basically rebuild this team and become competitive. Multi-year deals worth $300 million.

These are for scientists and engineers. This is wild. It's like NBA superstar money. With some of them receiving $100 million straight up in year one, $100 million. Wow. Yeah, yeah, exactly. And so they build this new team. They hire Alexander Wang from scale AI,

and they basically just redo their whole AI efforts from scratch. Wang and his team have developed the most powerful powerful AI model meta has produced so far. It's called Muse Spark, and it was launched earlier this month. The new model is competitive with OpenAI and Google and Anthropic. It's not the best model,

but it's good enough to keep them in the race. And they're sort of proven that like, hey, we're still here, we're still fighting, we're still in it, don't count us out. And now they're trying to race to get ahead to the frontier. Meta-AI, as its chatbot is known, is designed to compete with chatbots like chatchipt, Cloud, and Gemini.

And it's baked into the company's existing apps, like Facebook, WhatsApp, and Instagram. And compared to some of its rivals, Meta has a key advantage. It already has a huge potential user base. Meta has 3.5 billion daily users around the world. That would be a lot of people that could use the chatbot. It's a lot of people that could use the chatbot, exactly. And so, you know, investors and analysts argue that meta has the distribution. That's not the problem, right?

Like if you're Claude or your chat dbt, the company's behind those chatbots, you're trying to grow, you're trying to get people to use these things. But like you're starting from scratch. Like you don't already have a user base. Meta already has a huge, huge user base. And so what they're trying to do is more about getting people to adopt this chatbot. That's what their kind of unique problem is that they're trying to solve. Meta hopes to use its AI chatbot as a way to supercharge its already highly profitable ad business. In December, Meta started using your conversations with their chatbot to target and show you ads on Instagram.

For instance, Megan is going on a trip to Japan soon. And if she uses meta AI to research and plan her trip, the company can use that information for targeted advertising. So I talked to the chatbot and I'm like, hey, what are some? good temples to see in Kyoto. And so if I, you know, use those conversations that I had, meta can take that and start showing me ads for things in Japan on Instagram now that I might want to click on. I might, maybe it's tours, maybe it's restaurants to go eat out, whatever it is. And so they sell ads. They're very good at this. So this is also another way for them to make that ads business even better and more lucrative for them.

I mean, Google Search is a massive business, and this is almost a way that META can steal some of that business, essentially, by giving people a place where they can ask questions, and then META can mine that for data it can use to deliver more ads to you. Exactly. It's sort of twofold, yes. The ultimate futuristic AI product that META is working towards is AI agents. These agents would be able to act as personal assistance, or more. So what Mark Zuckerberg has said is he wants everyone to have their own. personal super intelligence, we think people, as they reported last year, he thinks people have the capacity to have more friends than they do, and that AI can solve some of these problems. The average American, I think, has, I think it's fewer than three friends.

Three people that they'd consider friends. And the average person has demand for meaningfully more. I think it's like 15 friends or something. And also, you can get an AI to go out and like do things for you and just help you in your life. I think as the personalization loop kicks in, and the AI just starts to get to know you better and better, I think that will just be really compelling. Employees at Meta already have access to one such agent called Myclaw. Myclaw has access to a bunch of your different things, right?

It might have access to all your G-chats, all your work projects, like your whole drive, all your emails. And so it doesn't need the context that you would have to tell a chatbot to do. Right? It can just go and like it has access to everything. So it can actually be more proactive. It can say, hey, Ryan, I see you have like a dinner with your wife in the calendar for 6 p.m. Like, do you want me to order her some flowers ahead of that?

Yeah, great idea. Or like, yeah, I mean, stuff like that where it can actually be more proactive. You have an interview in 30 minutes. Do you want me to research some bad puns? Exactly. So with the agents, I mean, you can still tell it to do things for you. But I think the idea with those in some situations is it's almost better than you at remembering everything because it has access to everything you've written down. And this is kind of like the Silicon Valley vision for like the movie Her with Joaquin Phoenix where he's just got, you know, this super smart companion that's like, hey, you've got an important email that you.

you might want to know about, and it just talks to him and he talks to her. That's all. You mind if I look through your hard drive? Um, okay. Okay, let's start with your emails. You have several thousand emails regarding LA Weekly, but it looks like you haven't worked there in many years. Oh, yeah. I think I was just saving those.

Yeah, like a chat bot, it's like you have to go to it and you have to converse with it. It can reach out to you. It can text you first, but like it's different. Like an agent, I think, takes things like just one step. further. Do you know how Mark Zuckerberg is using that CEO agent that he's been working on? It's still early. I think the agent is helping him retrieve information faster. So before, he might have to go through multiple layers of people to find information. Now he can just ask his agent to go find wherever it is and, you know, the emails or the drives or whatever

and get the answer versus having to, you know, do that like telephone game of like, hey, Can you go ask this person this? Yeah, let me go ask this person this, et cetera, et cetera. That takes time. So it's still early days, but that's one of the initial things that we know that he's using his agent for. Coming up, how meta's AI transformation is affecting the people who work there. Welcome aboard via rail. Please sit and enjoy.

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Get 20% off almost all regular-priced merchandise. Two days only. Tuesday, April 28th and Wednesday, April 29th. Open your PC optimum app to get your coupon. So can you walk me through how this giant pivot to AI at Meta is affecting the company's employees? Yeah, I'm going to back up a little bit more. And so Vara, just to get a sense of how this company has gotten to where it is, during the pandemic, it roughly doubled its workforce.

It got up to like 87,000 people. And then Mark Zuckerberg declared year of efficiency and they did a bunch of layoffs. That got the headcount down to about 67,000. And since then, it sort of continued to climb back up. It's now at around, prior to all these cuts, was around 78,000. And then last year, it comes out that employees are going to start to be graded on how much they use AI. And Meta's leadership expects employees to use AI a lot. What we've seen, there's a lot of internal memos that have kind of come out over the last few weeks.

And one of them, the CTO, Andrew Bosworth, says in the future, AI agents are actually primarily going to do the work. and that the human's jobs will be to supervise them, direct them, and help them improve. So almost like everyone's going to be a manager, and you have your own little agents going around doing things for you, but you're not doing the work anymore that me and you used to do. During an earnings call in January, Zuckerberg said AI was making it possible for a small number of employees to do a lot of work. We're starting to see projects that used to require big teams,

now be accomplished by a single, very talented person. We sort of got a preview of how he was thinking about things, and then over the last few months, you've started to see it all go into action. Meta also believes it can rethink the company's org chart. In March, Megan reported on an internal memo that laid out how Meta was creating a new team focused on AI development. They would have a very flat organizational structure.

It would be 50 employees reporting to one member, manager, for instance. So, like, really getting rid of the middle layers of management. Basically, empowering employees. Exactly. And so, and, you know, at this point, Meta is a huge, huge company. I mean, it was this 20 years ago, it was a small startup. It's now grown into this, like, juggernaut. And, you know, part of what, like, Mark Zuckerberg and Andrew Bossworth, the CTO talk about is they've sort of come to the conclusion that to get them to work more efficiently, you just need fewer people. Inside the company, employees say the mandate to use more AI is creating chaos. People I talk to would say, like, there's just people

creating duplicate tools. There's people posting all the time. It's like the Wild West again, right? It's like the move fast and break things era again. People are being given like free brain to do this, right? Like the company is saying, like, go out and try and just like innovate, see what you can figure out about AI and how to use it. So how did meta get the idea, though, in its head that its employees could be used to train its AI models? They've actually explained a lot of their thinking in memos that they sent to staff. So let me pull up... I just want to read from you because it's actually pretty interesting.

They said, we're on a really strong trajectory with our models, and one of the ways we can accelerate our path is by tapping into our own work day-to-day. While AI models excel at research and technical skills like coding, they still lack some of the basic ways that humans use computers, like choosing from drop downs and keyboard shortcuts. For agents to understand how people actually complete everyday tasks using computers, we need to train our models on real examples. This is where all the meta employees can help our models get better

simply by doing their daily work. I'm a little bit surprised, actually, that meta thinks that AI agents are going to be like choosing from drop-down menus and, like, clicking buttons, kind of, Because when I imagine how an AI is going to operate, I feel like why does it need to interact with a computer the way a human does? It's already a computer. Well, the internet is optimized for humans.

The internet is not optimized for other chatbots to use, right? And so at a certain point, this is what people talk about, at a certain point, the internet might not be for us anymore, right? The internet might be a place where agents go to talk to other AI agents. Right now, the internet is a place for humans, and so it's sort of built for us. And so there's a lot of cases where the AI has to act like a human to get to what it needs because it's not built for the AI.

Some employees don't seem to like all these changes. Megan looked at data from a website called Blind, where people who work at tech companies can post anonymously about their employers. In 2024, roughly 20% of the posts about meta were negative. This year, more than 80% of the posts about meta are negative. Hmm, because they're being asked to train their digital replacements, essentially. That is exactly how someone put it to me, was, am I automating away my own job? I met a spokesperson said, quote,

if we're building agents to help people complete everyday tasks using computers, our models need real examples of how people actually use them. The spokesperson also said that there are safeguards in place to protect sensitive content and that the data is not used for any other purpose. What's at stake for META through all this? Meta is an ad business at the end of the day. It's a very successful ads business. What this is all about is who's going to be the leader in the space in five or ten years.

Like we're playing the long game here. If meta gets their way, they're going to revolutionize the Internet again. Think what they did the first time around with Facebook, what they tried to do, the second. time around with the Metaverse. It didn't work. This is sort of like their attempt to do the Metaverse thing again, but in a way that they think is going to be more successful now. And if they're right, then you're going to have everyone using their chatbots and they're going to be making a lot more money. And if they're wrong, then it's maybe just another oopsie-dazy and the ads business continues printing money.

Yeah, I mean, look at the Metaverse, right? It didn't happen, and it's $70 billion down the drain, but they're going to spend more on AI now. Do you think they'll change their name again like they did when they were going all in on the Metaverse? What would you name it? Like, what would you change it to? I don't know.

Man, I should have thought of this before the interview started. It could have thought of something funny. Anyway, so, so yeah, it's not existential for Metaversex, by any means, but I think if they very badly want to be the next big thing and the thing that's like controlling so many parts of the tech ecosystem in the future, this is their attempt to do that. I thought of a name that they could use. Okay, let's hear it. Skynet. That means nothing to me.

That's all for today. Tuesday, April 28th. The journal is a co-production of Spotify and the Wall Street Journal. If you like our show, follow us on Spotify or wherever you get your podcasts. We're out every weekday afternoon. Thanks for listening. See you tomorrow. Have you not seen The Terminator, Megan? No. You haven't seen The Terminator?

And you cover AI? Arnold Schwarzenegger? No. Sorry.