The Koerner Office - Business Ideas and Deep Dives with Chris Koerner - 6 Budget Friendly Businesses to Start in 2024. Perfume vending!? Ep. #040

Episode Date: July 17, 2024

What else is there to say? You're here for biz ideas right!? We saved the best for last. Enjoy!---Watch this on YouTube instead here: tkopod.co/p-ytAsk me a question on or off the show here: tkop...od.co/p-askLearn more about me: tkopod.co/p-cjkLearn about my company: tkopod.co/p-cofFollow me on Twitter here: tkopod.co/p-xFree weekly business ideas newsletter: tkopod.co/p-nlShare this podcast: tkopod.co/p-allScrape small business data: tkopod.co/p-os---01:15 App Idea: Known For06:12 Podcast Idea: Off the Record12:46 Exploring Business Horror Stories13:43 Call Center Business Insights18:04 Exploring the Concept of a Remote Call Center19:09 Challenges and Opportunities in Niche Call Centers20:56 Home Health and Hospice Call Services22:50 Insights from Ruby Receptionist23:40 Evaluating the Business Potential27:59 Unique Vending Machine Ideas29:44 Perfume Vending Machines: A Cultural Fit?32:02 Global Perfume and Cologne Market34:28 Conclusion and Final Thoughts

Transcript
Discussion (0)
Starting point is 00:00:00 It's $2,000, maybe $2,500. You can put it on a pedestal or you can mount it to a wall. It's about the size of a large mailbox. And it just looks like this. It's just, it's got like this glass display with five bottles of cologne or perfume. And then there's a little tube going into each bottle. And then there's a credit card reader and five buttons underneath each one. You swipe your card for a dollar and you put your hand up to it or your neck or whatever.
Starting point is 00:00:28 And you pay a dollar to get one. one spray of perfume. And so it's like 90 plus percent margins. Welcome to the corner office. We have another Holdco Bros episode for you today where Nick and I talk business ideas. We had five business ideas this time. I think one was an app idea. We had two different podcast ideas.
Starting point is 00:00:50 We had an idea to do inbound call center based on a specific niche. And then we had a couple of unique vending machine ideas followed by a content idea. Kind of like diners, drive-ins and dives, but better. So hope you enjoy. Hope you have fun. Please like and subscribe and we'll see you next time. All right. So this is just kind of a kitschy little app idea.
Starting point is 00:01:16 Okay. You know I went on the, I went on the camp out with my church group about a month ago. We went to middle of nowhere, Missouri, beautiful, but very, very rural. Okay. And we went zip lining, yada, yada, yada. And then afterwards, it's like, hey, we're going to go get ice cream at this random place. And there was this random gas station. I don't remember what it was called.
Starting point is 00:01:39 Random. It was very rundown. And there were no signs for ice cream out front. But they were known for having these massive, stop me, stop me, massive ice cream cones, soft serve, were like the baby size was like 10 inches. The small size was like 16. and then large was like, it was like three pounds of ice cream on a cone. Okay.
Starting point is 00:02:07 Did they advertise that it was 10 inches, but it was actually like six? I'm going to power through that. So there's no signage out front. It's just like gas station and country store. There's nothing about ice cream out of front. But then you walk in and then off to the left, they have the little, you know, it's just soft serve machines and pictures of the ice cream cones. So you know what size you're getting. And it's huge.
Starting point is 00:02:30 And they were as big as. advertise. Okay. And so that's what this place was known for. And I don't remember, hold on, let me actually find it one sec. What did you search? Shut it out this. Large ice cream cones, gas station, Arkansas. Okay. So this is at, there are some people who are AI prompt engineers. You are a Google prompt engineer, my friend. I am. I am. So this place is like an, an hour from Bentonville, Arkansas, right near the border of Missouri, in a city called, geez, like the Garfield. Goh.
Starting point is 00:03:13 Hold on. Garfield, Arkansas. Okay. And the gas station is called shortstop Canoco. Okay. So if you go look this up, shortstop Canoco, 4.2 stars, 1,400 reviews. And you can see the picture, shortstop general store. Okay.
Starting point is 00:03:31 jewelry, leather, yada, yada, yada. And so my point is, you don't know this place sells ice cream. But like, all the locals were like, you should go to shortstop. You should go to shortstop. Okay. So we went in it. And it was delicious ice cream. It was really good.
Starting point is 00:03:42 And it's like, if you go to a random part of the world or country, you want to get what that place is known for. Right? You don't just want to go to McDonald's. You want to go to something unique. But how do you find that? You can't go to Google Maps. You can't go to Yelp. Okay.
Starting point is 00:03:56 So I think someone should build an app, like an app, an iPhone app, app, called known for. Okay. And you tediously scrape. I don't, you could use AI to do it. You could use, you could, you could literally use AI to scrape all the reviews for the most common words. Like, who knows? Wow, we found a gas station in rural Arkansas where all the reviews are talking about ice cream. Hmm, there's something there. We're going to put that on the app. And it's like a Google Maps or Yelp, but for things that these play, maybe it's New York City. Maybe it's Garfield, Arkansas, known for. That's what's called. What do you think? That's a good idea. What was, what was the original company that Sam Parr launched?
Starting point is 00:04:33 I don't know. I want to say it was something similar to this where it was like New York City specific X. It was like a roommate matching service. That's what it was. That's what it was, right? Yeah, yeah, yeah. Roommate matching. And he did this where it was like they went hyper local in certain markets and they aggregated the data and they got a ton of subscribers for it.
Starting point is 00:04:54 Right. Because they were putting it out. That's what it was. It was like this restaurant and this. this market is the Jerry Seinfeld of this market, right? And people loved it because they're like, it is the Jerry Seinfeld. That's hilarious. Yeah, they use that to make infographics to drive more users to their app. Right. Right. Right. Because the infographics would go viral. It's the same idea of like you could. Yeah, you could use the same marketing idea for this. Right. Right. Right. Right. A micro
Starting point is 00:05:18 newsletter or anything else that's localized. But I love the name. That is a freaking great name. It's a good name. You already bought the domain, right? No. It's not available. I got another good name for. you. Okay. Sometimes the best business ideas are born from the best business names. Make that the hook, Muhammad. Here's a podcast. This is a podcast business idea name where you interview people that are like, what? I think I know where you're going and I'm excited for it. Keep going. I don't think you do. Okay. You interview people that like work for companies or something. Maybe they're anonymous. Maybe they're not, but they're kind of like whistleblowers. They're spilling the secrets of an organization or a person or influencer or something. Is it called Dirty Dogs done their chip? No. Oh, okay. It's called off the record.
Starting point is 00:06:15 What do you think? That was a record scratch that I just did. That's a, that's a really good one. It's a good name, right? Dude, there could be an app too, off the record. Remember that app whisper? Whisper, yeah. Yeah, it's kind of like that, but it's like a long form podcast or YouTube channel. And it's like someone that works for Apple and they're like spilling these secrets and it like I just people love hearing secrets it's in our human nature you know I think there's a market for that in the sense that like I'm trying to get feedback on my podcast right now and you know this it's just hard to get people to actually fill out feedback and when they do they know you and so they're like it's so good I listen to every episode I love your humor right and thanks mom you just tend to discount that
Starting point is 00:06:58 you're just like okay cool I mean you like me but I want to know the real feedback. And that would be a cool app idea or whatever idea where it was like anonymous feedback that you could sift through. Now I'd probably get like toxic really quickly, but just somewhere you could go. I was like, I want to see like, what does whisper say about this company? Oh, interesting. Those are the things that actually people complain about. Just so you have a balanced side of both things. Like you just know what you're getting into potentially with the company. As you were talking, you know, I think what else would be like a really good podcast is identifying those types of companies, right?
Starting point is 00:07:35 The shortstop Canoco Phillips or whatever ice cream shop and like flying to those places and filming like getting the ice cream, talking to the owner and just bringing awareness to that place because there's like every city has that place. Like oh, you got to try a Steve's pizza place. This is the best place in three counties. Tri-state area. In the tri-state. We're not the trial state.
Starting point is 00:08:00 We're the do state. I'll tell you what. But that, like that would be really interesting. Like, I would watch that. And it doesn't just have to be food places, but food places obviously was like really popular. Because like you said, do you want to experience what that place is known for? Yeah. Well, that's what I'm trying to do with the business, right?
Starting point is 00:08:19 Like I'm going to a barbecue place in Tyler, Texas next month to film a video. And it's not like a guy fiatty thing on like, tell me how you make this brisket. It's like, tell me what you pay. for this brisket and how many do you sell a day? And it's like it is a 20th of the size of the market as like diners drive-ins and dives. But it's like, that's fine. I want to talk to only business owners anyway. You could do it where it's just focused on food or you could do it where it's like, all right, this week I went to rolling suds and I went with them on a job and we talked about the economics, right? And this week I went to this barbecue restaurant. And on this week,
Starting point is 00:08:55 I don't know. Lincoln, Nebraska is known for corn husking. And when you guys, go to Lincoln. You got to go to this corn husking event. Like, you know what I mean? Just like something cool that you got to go see. Everywhere has that where it's like, oh, you got to go see this or you got to go eat at this place. And that could be cool like just going through the experience. Known for. Yeah, maybe known for is just like a content series and not an app. That's so good. Gosh, dang it. That's good. Dude, that is so good. I love that idea. Can I tell you another podcast idea? That could be the Netflix pitch, dude. I know you talked You can be like, hey, known for, we go to cities around the country off the beaten path.
Starting point is 00:09:38 Like we're not going to San Francisco or we could go to San Francisco, but we're going to, you know, Eureka, California, like just off the beaten path, what they're known for that people write in about. And it's like, the city would love it, right? Because you're going to bring potentially tourism. The businesses would love it because you're going to expose them. And people will just be interested in seeing cool stuff that's out there. Yeah. Here's another podcast idea.
Starting point is 00:10:00 So something about, this is a weird quirk I've learned about myself. I love hearing people's trauma stories. Is that weird? Trigger. What do you mean? Like, just someone that had a rough childhood. I love hearing their stories. I don't know.
Starting point is 00:10:20 It makes me grateful. It's interesting. And I'm not alone. Okay, hold on. Are you like, I like hearing their trauma stories from people who are like still, in a crappy situation? Or do you like hearing trauma stories where it's like,
Starting point is 00:10:33 I pulled myself up by my bootstraps and now I own $700 million worth of real estate? I don't even think it. You don't care about the outcome. You just like hearing about people's backgrounds. I just find it really interesting. I love hearing people's stories, period. Same.
Starting point is 00:10:49 Yeah, I'm the same. And so I found this podcast randomly and it's actually really popular. It's called, this is actually happening. I told you about this. I told you about this. And it's a very interesting format because it's basically an interview, but you can't hear the interviewer's voice. And I don't even know.
Starting point is 00:11:09 I want to go to the forums and ask how it's made because I don't know if it's someone just talking freely and then they edit out boring parts or if someone's literally interviewing them and they tactically remove all of the questions. So it sounds like someone's just talking free form, right? And there's been like 400 episodes. It's really entertaining. They're usually about an hour long. And some of them are not suitable for families. But like one of my favorites was a guy that got attacked by a grizzly bear in Canada. And it's just this heart wrenching story.
Starting point is 00:11:39 And you're like almost crying as you're listening to it because he crawled. And like no one's ever heard of this guy. There was no movie made out of him. But it was he wrote a book. It's not very popular. But it's this incredible survival story. And there's stories about people that grew up in abusive homes or people that just have these weird mental conditions.
Starting point is 00:11:55 And I've listened to almost every episode. And everything I listened to is business except this. And so I'm actually going to test this format on this podcast. And I tweeted about what happened with my two business partners a few years ago. And it went viral. I got almost two million views on this 1700 word long form story about getting screwed by two business partners. And so that showed me there is a market for this.
Starting point is 00:12:22 People like reading about these trauma stories. And so I want to test the same concept on this podcast, with just one episode to see how well it does with someone telling like their business trauma stories. And people say all the time, like there's not enough content about failures, about people that failed. Yeah. So it's like, okay, on one hand, there's a market there. On the other hand, people speak with their wallets or their ears or their attention and not
Starting point is 00:12:44 necessarily with what they say. You know what I'm saying? Yeah. I had Joe Benson on my podcast. And this is his idea. He and his brother want to start a podcast that's called like business horror stories or something like that where they just cover crappy situations. right like I agree with you I think there's a market for it because we want to hear it I don't know how this
Starting point is 00:13:02 podcast thought to do this format where it's just someone talking but I want to test that specifically where I'm not interviewing them I give them a bunch of notes and say this is this is kind of what you should do this is what you should touch on but then you just talk and I'll just publish it well I mean you could still interview them you would just edit yourself out exactly right yeah but it would just it would take a lot more time to produce then like this We can just sit down. We have 30 minutes free. It's like, cool, let's record a podcast.
Starting point is 00:13:32 That would probably be like three hours of footage and recording whittled down to 45 minutes. You know what I mean? Yeah. So there's a lot more production involved in that. Anyways, so I had a conversation with the guy recently who, his name is Donald Spann. He's on Twitter. He grew a call center, built it and grew it. actually let me take a step back. Donald Spann launched a cleaning business back in 2012.
Starting point is 00:14:02 So this is pre-modern Twitter where it's like everybody has a cleaning business and a course associated with it. He launches a cleaning business and he realizes, man, I need someone to answer all these sales leads that I have. I don't want to keep taking these sales leads and closing on them. But I don't want to necessarily hire for this position. It's got to be a need for other people. So I'm going to start a call center. And it's not outbound. it's inbound.
Starting point is 00:14:25 They handle all the calls that come in, their sales leads. So they're qualifying the lead. They're taking their information. They're scheduling. In some instances, they're closing, right?
Starting point is 00:14:34 Because it's people who are just calling and like, hey, how do you guys price cleaning a 3,000 square foot house? Anyways, so he builds this company up and over, I don't know, five years, seven years.
Starting point is 00:14:47 He sells in 2019. And he has a really good exit. He sells. And then he has now spun up another call center right now. and it's specifically targeting the cannabis industry, legal cannabis industry. So they are inbound, again, inbound, this is not outbound, inbound handling inbound calls for the legal cannabis industry. But as we were talking about it, he talked me through the economics of it, what would
Starting point is 00:15:12 you guess is like the average revenue per agent at a call center that he's running, right? Like I'm not saying all call centers. I'm just in the one he's running. For cannabis? cannabis or the other one. Like how much revenue does one call or drive? Right. Well, no, no, not for the businesses.
Starting point is 00:15:35 I'm talking about specifically the revenue for the call center, right? Like, yes, they're inbound call center for other businesses, but not what's, not what's their close rate or what do they generate for the businesses. I'm talking about the call center business itself. One agent generates about $10,000 a month. They're charging anywhere from like $150 to $3 per minute. Okay. that the agent is on. So then he started talking about the economics of it. I'm like, okay,
Starting point is 00:15:59 what does it cost for an agent? It's like, well, if they're stateside, it's like three to four thousand, but if they're international, it's like $1,500. So you can do the margins there, right? If you've got $10,000 a month coming in and $1,500 a month going out to an international person, you're above 80% gross margins, 85% gross margins, which is fantastic. And then he talked through, obviously, the economics of the business, that you have to have a robust software platform. There's some management involved with those team members. You have to have key metrics, blah, blah, blah. But he was telling me, he's like, by the end of it, by the time I grew it, I spent 10 hours a week in that business. And the one that I'm growing now, I spend even less time, mainly because he has an
Starting point is 00:16:43 operating partner. But what I thought was fascinating is, like getting a call center spun up in specific niches. So he's not just going like, hey, we're a call center. We handle all inbound. He's like, oh, we are for cannabis. His first one was like, oh, we are for cleaning companies. And then you can like, you can expand, I'm sure over time. But the first initial offering was cleaning. And so I've thought about this. Like he was asking us. He's like, well, who answers your calls for fast tree care? I was like, oh, James, he's our local operator for the most part. Oh, like that would be the perfect solution, right? You feel that to an inbound call center. They handle it. They convert, et cetera. So I have like just been thinking about and becoming obsessed with this idea of finding a niche or a vertical that you could apply this to.
Starting point is 00:17:30 So like I have really good healthcare experience. Why would I not launch a call center? I mean, especially if it is as simple as like he's making it out to be like I could go and drive the business. Obviously we need to figure out the fulfillment on the back end. But in my mind, like that's something that could be easily. It's figure outable. It's like it may be a logistics nightmare, but it is figure outable. And I wanted to talk to you specifically about it because you've done this a couple times.
Starting point is 00:17:55 Like LCD cycle, you had a call center essentially in Dallas where you just had people calling all the time. And then you've done calling campaigns with virtual people. What do you think about the idea of starting a call center with a specific targeted niche? First of all, we say call center. Is that just like a fancy way of saying you hire a VA and mark up their rate? Yeah, they're not like in a place. Yes, it'd be a remote call center essentially. Like pre-COVID, you would have done a call center.
Starting point is 00:18:23 Post-COVID, it's like, who cares where they are? They're just going to handle the calls. So, I mean, he's really closer to like a shepherd than an actual call center. He's finding niche VAs that specialize with being on the phone in certain industries. I guess so. What do you see? And then marking up their rate. Yeah, yeah, yeah.
Starting point is 00:18:40 But what do you like the call center offers the service of answering the call, fielding the lead, converting it, scheduling it, et cetera. I would just call this whole. whole industry telemarketing sourcing. Inbound or like inbound lead management or something like that, right? Like it's just easier to say call center. It's easier to say inbound call center because that's like an established. I mean, it sounds fancier. Yeah.
Starting point is 00:19:06 But yes. Yeah. I get what you're saying. Yeah. I think there's completely a market for that. You could find people on Upwork and just mark it up. Why did you never do this? Because he was talking to me and he was like explaining it.
Starting point is 00:19:16 I was like, why did Chris never do this? Like you had the call, you know, the call center, the team. with LCD cycle. But it just seems like it would have been something that you did because I'm surprised that you never did it as a service for other people. Does that make sense? Well, I tested it with assistant realtor with Ed and I started that. It was a call center for real estate agents.
Starting point is 00:19:38 So like I have done this, but I didn't like, I didn't stick with it. It wasn't promising enough. The opportunity cost was too high based on. Do you think you picked the wrong vertical or do you think your execution was poor? probably some of both. Because it seems like to me there's a lot less execution risk. It's like, okay, get a VA, train them on how to answer the calls, transfer the calls. You have software that's going to track everything.
Starting point is 00:20:05 Like, what's the worst that happens? Obviously, if they suck a customer service, they suck a customer service. Yes, there's some front end stuff, but it just doesn't seem like there's a lot of, there's not heavy operational lift post onboarding a client. I think the hard part with this is you have to pick a niche. And you have to be sure to pick the right niche because selling call center services to someone like James, something like an HVAC or plumbing business is very, very hard because they're very set in their ways and they do their own thing. But I think that Donald is onto something by finding a specific type of business. I bet you anything that most of his customers in the cleaning business were 32-year-old guys trying to start a remote cleaning business.
Starting point is 00:20:46 they weren't 56 year old guys that had owned one for 20 years and they were finally delegating some of their tasks, right? Yeah, that's a good. I didn't ask them that specific question. Talk me out of doing this in Home Health and Hospice. Like, why would I not? I have a great network. I have the perfect operator that I could go to to be like, hey, look, I just need you
Starting point is 00:21:06 to go close leads and ensure quality control. We'd have to figure out the back end, the back office piece of the VAs, but theoretically, Even that could be white labeled or we could go through a shepherd or a Sagan or through somebody to source those people. Why would we not do this? Would your customer be replacing an employee or would they be growing with you? It would be both potentially. So home health and hospice, let's say, for example, after hours, we're not a hospital. We're not like the office itself isn't open 24 hours a day.
Starting point is 00:21:43 But we have patients who may need us 24 hours. hours a day. In home health, it's a little less urgent that we would get a call at like midnight, but there are times where we may need to go out at midnight. Hospice, we have to go 24 hours a day. We have to be available to go. You can't control when somebody dies. And so if they're actively dying, you got to go out there. Right. And so you have to have a call service after hours between the hours of like 5 p.m. and 8 a.m. the next day. And then every morning you walk into the office and it's like, hey, what was the triage report. Oh, cool. These are the calls that came in. This is what we did. This is how it was routed, et cetera. So every home health and hospice has to have on call. Now,
Starting point is 00:22:20 some of them can do it in-house. They could have their clinicians like rotate on-call or they have a call service that they use the vast majority use call services. So for home health and hospice, I would say it's offering that call service to their teams to teams that either are using existing clinicians to do this on-call stuff and need a break or replace their current like on-call offering. Like I know it's a massive need in the space. So that's a, where I would focus. If you were, first of all, have you heard of Ruby receptionist? So these guys started this whole industry.
Starting point is 00:22:52 They were RubyReceptionist.com. Now they're Ruby.com. They are like the goats at this whole industry. Okay. Which just proves this is a big industry. Dude, he told me, hold on, he told me it's a $300 billion industry that's growing at 6.7% a year. That's crazy. Blew my mind.
Starting point is 00:23:09 Anyways, keep going. But I went to Ruby.com as you were talking to look at like what types of offerings are they pushing? Because like if you want to go copy Shepard, you go look at, you know, what they serve and, you know, look at their drop down and they're most likely sorting it by most common type of customer. And so if you look at who we serve on Ruby.com, it's legal, home services, business services, healthcare, financial services, and small businesses. So first of all, of all the industries, they have six. And healthcare is one of them. So that's a thumbs up for me. One thing I'm wondering is how many customers would you need to give
Starting point is 00:23:44 someone 40 hours a week. So if you could pay 1,500 to make $10,000 a month, how many home health and hospice customers do you need based on call volume? Yeah, that's a really good question. I'd have to crunch because essentially what, like I know what those contracts look like when I would use a call agency, there'd be a flat fee. It'd be like $1,500 a month. And then $3 a phone call. Or like, I can't remember exactly what the numbers are. I have like it in my notes. So I'd have to create the profile of an existing agency and then back in from there. Okay. So that's one way to test it for sure.
Starting point is 00:24:22 Yeah. To me that would go ahead. Like to me it would be more about testing whether or not we could get customers. Because if we could get customers, I know we could operationally execute, right? And I feel confident to be able to get customers in myself or this operator who, I mean, you know, Justin, or he may not want my name. Sorry, take that out.
Starting point is 00:24:42 But like, we know a lot of people in that. this industry. So it would be an easy conversation to talk about, hey, we started this after hours call company, you know, go with us. But then from there, we could expand into like adjacent healthcare spaces. Donald was saying, like, his main customers were healthcare companies, which surprised me. And there's like HIPAA issues that you have to kind of get around. But he was, and again, it's like on Twitter, it's like, oh, no, it's super easy. It's only five hours a week. But he was adamant. He's like, it's for you to do this, especially if you had somebody that you could have kind of run it, He's like, it's minimal work.
Starting point is 00:25:15 It's very minimal. There's the onboarding. He's like, I could walk you through the onboarding. You could pay me a consulting rate. But really, the hardest part is getting the clients. It's not in the operational execution of it. And I just found that interesting. Yeah, I think the sweet spot, and this is probably why Ruby has legal listed first,
Starting point is 00:25:34 the sweet spot is a customer that is high volume and not that hard to sell into. I think the one downside with healthcare is that it's probably harder than average to sell into and the volume might be lower. Therefore, you're going to have a hard time finding new customers and the customers aren't going to be very big. Right. But with you having an in, you could overcome that. Like, I would just get five people on the phone and ask them straight up.
Starting point is 00:25:58 Like, do you need this? Okay. If yes, then what would you pay for it? If they give you an answer, then will you pay me that right now? Well, and I know for a fact, there are like, there are five people that I know that I'm friends with that would be like, oh, you have a company? Yeah, for sure. We'll use it.
Starting point is 00:26:12 Like, yeah, it's not even, hey, would you use us? It'd be like, oh, yeah, of course. What's your company send over, you know, the W9 and like, let's get you onboarded. Yeah. But, you know, what the freaking are you waiting for? What the freak are you waiting for, dude? No, I just got to do a little more research. I got to read a book.
Starting point is 00:26:28 I got to. Yeah. Buy a domain name. I think I'm going to buy a domain name. Yeah, yeah, yeah, for sure. I haven't bought a domain. Yeah. For sure, dude.
Starting point is 00:26:38 For sure. I'm still talking to a few people. I'm still, I got a couple, couple guys. that I'm talking to. Yeah, you put, you put filing an LLC on your calendar for September. So that's been done for September for such haters. That's so good. I like that idea. That seems like a good fit for you specifically. I know. I know. And it's like it's one of those things where it's like, all right, I got one customer. $1,000 profit a month. All right. Let's get a couple more. All right. It's just like you just keep stacking these wins. And I bet the churn is very low. Yeah, that's what he was saying.
Starting point is 00:27:12 like the average customer length with him was 22 months. Wow. And I bet that jumps every month, right? Because like, sure. He hasn't been around for a decade, I'm sure. But you think if churn is 22 months, that means that your churn rate is like less than 1%. Because if your average length is 20 months, 120th is 5%, sorry, I messed that up. Yeah, 5%.
Starting point is 00:27:37 So if your churn is 22 months, then it's less than 5%. That's a great churn rate. especially for an industry where like it's going to cost fairly little. Like he was saying, it was $300 acquisition costs for what the companies that he brought on. And they're going to be sticky for a long period of time. That's all right. I like that idea. It's good business.
Starting point is 00:27:55 I got a couple ideas for you. You ready? I'm ready. You know Quinn Miller, the vending guy? Yeah. Yep. So we just spoke today. And he owns a ton of vending machines.
Starting point is 00:28:11 Southern California and he does really well. And he also owns a bunch of ATMs. So we talked all about that business, yada, yada, yada. And I asked him, what was the most interesting vending concept you've ever seen? And this blew my mind. He went to a bar in Lansing, Michigan once. And he went to the bathroom. And they had, they had like a leaderboard display screen above the urinal. And they had a device in the urinal that you pee into that measures the strength of your pee and the volume of your pee and then it ranks you against other guys that have been to that bar. And you have to pay for it. And then it runs ads as you're peeing.
Starting point is 00:28:51 And you pay you pay to pee and be shown ads. No freaking way. Yeah. Isn't that amazing? That is amazing. Because what guy is going to be like, I don't, I'm not feeling it right now. I don't want to know how strong my pee strength is. I don't.
Starting point is 00:29:06 It doesn't matter to me. My wife says it doesn't matter. No, my wife. I would lose this game because as I'm getting older, my stream is not strong. My stream, I'm like an inch thick and just short burst. Like, I just get it out. I've heard you pee. It's aggressive.
Starting point is 00:29:27 It's aggressive. It's a super soaker. Like the line in the other guys. And the sound of your piss hit in the urinal. It sounds feminine. Anyway, I thought that was interesting. I'm not about to go launch that. but that's the most interesting vending concept I've ever heard of.
Starting point is 00:29:43 Second one, which I've talked to you about, and I like this idea. I still like it, is the perfume vending machines. Yeah, I remember this. Yeah. They're based out of like Latvia or Estonia or something. They're only in Europe, Dubai, Saudi Arabia, Middle East. They're not in America yet. It's $2,000, maybe $2,500.
Starting point is 00:30:06 You can put it on a pedestal or you can mount it to a wall. It's about the size of a large mailbox. And it just looks like this. It's just, it's got like this glass display with five bottles of cologne or perfume. And then there's a little tube going into each bottle. And then there's a credit card reader and five buttons underneath each one. You swipe your card for a dollar and you put your hand up to it or your neck or whatever. And you pay a dollar to get one spray of perfume.
Starting point is 00:30:36 And so it's like 90 plus percent margins. because those bottles have like 300 sprays in them, right? And then in addition, you can play ads on it. And then you can put QR codes underneath each bottle to like, ooh, I like that smell. I'm going to buy that. And it's just an affiliate link. You don't, it's not an e-commerce business.
Starting point is 00:30:56 You don't have a website. It's just an affiliate link for you to make $10 every time you sell a bottle. What do you think? As I thought about it, here's what I hate about that business. Where are they? Can you describe it again? what type of venue? Just tell me geography where they are.
Starting point is 00:31:14 Europe. Smelly? Yep. Keep going. Keep going with what? What do you want to say? Where's the other place? You said there's the other places.
Starting point is 00:31:25 Okay. Middle East. Places where they don't wear deodorant. Hey, the place is where they don't wear deodorant. Like, we wear deodorant here. We don't stink as bad. So it's like, oh, Ivan, you stink very bad. Go to bathroom.
Starting point is 00:31:37 Get little sprits of perfume. Like, yeah, okay, those guys freaking need it. Have you smelled a guy after he's had borsh? It's not good, dude. But do people in America buy perfume and cologne? Yes or no. If I had to answer that, if I had to answer that, yes. Okay, I just asked chat GPT and it's looking good for you so far.
Starting point is 00:32:02 I said, what countries sell the most cologne and perfume? Number one, France, largest exporter. Largest exporter. Exporter. Get out of here, chat. That's what I asked. Spain. I mean, I completely agree.
Starting point is 00:32:17 The big risk here is the cultural thing. But here's, I think you could solve that, solve for that by placing these in 10 to 20 different locations and just learning. Because I think in the right location, even in America, these could do really well. I was talking to Sam about this. And he's like, I keep a bottle of cologne in my gym bag. When I go to the gym, I just, I don't want to shower, but I don't want to stink. So I just, I give a little spray. So if there is one of these in the bathroom or at the eggs,
Starting point is 00:32:41 it and I might use it. Or I'm thinking like just in like a very busy mall, like just a pedestal in the middle of the mall because you've got youths, you've got these, you know, those youths walking around. They might be interesting this or even like next to the line at the cinema arc at the movie theater and people are standing next to it in line. I'm all about incentivizing less cleanliness. All right. So if I go to the gym, I work up a sweat.
Starting point is 00:33:05 A little sprits. All right. I followed up with Chad GPD and this one's not like. and good for you. Okay. I said, no, tell me consumer purchasing. This is number one. The U.S.
Starting point is 00:33:18 is a major market for perfumes and colognes. Country accounted for $8.7 billion in fragrance sales, 2023. Brazil, number two, $4 billion. So half as many people and half as much perfume and cologne. France, number three, $2.6 billion, UK, 2.3, Germany, $2 billion. Interesting. So there you go. Math checks out.
Starting point is 00:33:42 Hey, other notable country, yada, yada, yada. Turkey stands out with 85% of its population regularly wearing perfume, the highest percentage globally. Are you surprised? So there you go. No. I'm not surprised. No. I was in Turkey's neighbor's country, you know, last week.
Starting point is 00:34:01 Checks out. Okay. Rub it in. We get it. You went to Greece. Jeez, Louise, dude. Rub it in. Is that a clone pun?
Starting point is 00:34:09 My friend. What else you got for me? Were they like, my friend, my friend, please. Come try the colloffel. No. No? No. Come on.
Starting point is 00:34:22 I want to hear some accents. I got nothing. Really? I love it. I've got more notes, but it's just, yeah, I think this is a good, this is a good cutoff. I love it and I love you. I've never heard that before. This is a good cutoff.

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