The Rising’s Growing Together Podcast - The Secret To Getting Results Over And Over!

Episode Date: August 23, 2025

Billie and Charlotte break down the real business habits that separate burnout from breakthrough. From relentless consistency and client trust to knowing your worth and leading with authenticity, they reveal the daily disciplines and mindset shifts that fuel long-term growth the same habits that paved the way to seven figures.

Hi everyone, welcome back. Hello. Welcome back to another week. I'm Charlotte. I'm Dillie. Nice to see you all again, joining us for another week of growing together. Yes, we are. So this week, I thought we would switch out.

We've done a lot on parenting lately. So I want to talk more business. Habits that make you better in business. Like what can we share with our audience that's helped you be successful, continue to stay successful and what do you do in business that's like more of like a habit. Yeah. This is my experience because obviously I think there's going to be things that are going to come up in the future that we're going to change that. Does that make it sense? But up to now, you know, because I think, because I think a lot are like more rituals

and like things that people are going to do. Yeah. And I think a lot goes on experience too of your own business. Do you know, maybe mine might be different to yours. We will see. Yeah. But for me, the big one for me is staying relevant I want to stay up to date with the newest of technologies techniques you know all these different courses that are coming up

that I'm interested in you know I want to be interested I still want to be interested in it to be able to offer the best of the best to my patients do you know what I mean and I do I find I still find it so interesting and you know which is good when you're still passionate

yeah really really passionate of stuff So, yeah, that would be my biggest one is to stay relevant. Because I guess that impacts a service that you give to your clients. And if you're behind, then, yeah, you could potentially like the service level that you're giving kind of dwindles. Yeah, some patients don't want all that. Some patients don't want all that. They like the basic thing that's worked for years, let's just say. Some patients don't, some patients want to try them and test them.

And, you know, even if they don't continue with them or they think, oh, that does work for them. going to keep with that. People want it. You know what I mean? Some people don't. So I think it's good just to stay relevant with everyone, everyone that you can offer your work too, basically. Another one would probably be, don't be complacent. I think I certainly probably got to a time when I was like, oh, this is it now. You know, I'm done, that's it. I can relax. I'm not saying you can't relax, but you're seeing your efforts and your calendar's quite booked up. Yeah, don't be lazy.

I think we mentioned it before with I offer like a recall system. So, and we were saying with each other with even ourselves with our nails and things like that. It does help when people are reminded to book in and things like that. And I think if I was to leave that and to stop that, over time, I would see that my diary would slowly just be getting gapy, which is what I don't want. Yeah. Do you know what I mean? So in that side of it.

So a habit you've built in is to spend. If my diary is Ramo, I'd still stick with my recalls. You know, not thinking, oh, it's all right, my diary is full. No, no, no. Stick with them recalls. Stick with them patients as well that, you know, are waiting for that reminder too. Do you know what I mean? They like that service.

Well, like we said sometimes, that is the reminder you need to keep on top of it. Exactly. So how often do you recommend to get a clean? It depends on the patient. So obviously with my records, it depends on the patient their reminder would get set to either. So you set the reminder. Yeah, it depends on the patient to what they're. their oral hygiene and their situation is like to what, then I would recommend.

But it's not a monthly thing, is it? No, it'd be either three, six or 12. Yeah. Average is six or 12. So, that's twice or once a year. That's a lot of time that's passing before people remember, oh, I'm due again. Because, you know, when that much time passes, it's hard for you to remember. Yeah, yeah, yeah.

And it's not really something you diarise. No. Yourself. No, no. So it is relying on you. And I think that is a huge business technique that so many people don't do. like I've been watching the fixer which is a guy called

Marcus, I can't remember his surname but he was in another show that me and Liam used to watch a business show kind of what his other show was called but basically he's a huge successful businessman he comes into a business and he basically fixes people, process or product and that's his advice

always on those three things because that's always basically something that people are doing wrong and it can completely 180 a business and then he basically also invests in you know fixing those things

that I'll invest and I want this much of the business and then you know they become business partners but um doing that like so and watching the show

so many people just let their customer data just go yeah like people come in and go out and you've not captured who they are when they maybe should come and see you again because sometimes like I say

people are happy for you to contact and book back in. But if you don't do that for me, I'm not going to bother. So there's so much cash left on the table when you don't organise and keep on top of your clients. And so, yeah, exactly that. And don't get me wrong with me, I've got, obviously, I have the opportunity to actually ask the patients, do you want reminding? Because obviously, also I don't want to waste my time on patients who don't want to invest in their health too.

Or aren't serious about that, do you know? I suppose you probably have a lot of holiday makers as well. There's a lot of, but I've got a lot of people who will only come here for that. So there's actually like what ourselves are. It's a good excuse to go on holiday, isn't it? Because people actually come to me, come here for me for that reason. Well, Liam had the same. A lot of his Scandinavian clients, because it's so expensive in their country,

would pre-book, like, a repair for when they come over. Because they come here a lot. They know, obviously, the businesses that they use, and they book it for while they're here. Because I would never repair my phone on holiday or get my teeth cleaned when I'm on holiday. Yeah, it's not something that you think about. Suppose if you have a holiday home and a holiday area and you're...

Or you're here regularly. Or it's really expensive back at home. Well, I've got people who come over here, they just come here maybe once a year. And they know that they get good service, a good price. And they haven't got to ag around for an appointment. Yeah. It's a no brainer, isn't it? Yeah.

And you can look at the sea. So not being complacent, being on top of your recalls and, yeah, reaching back out to your client base. Going on with complacent, again, it probably comes under this with the whole quality of, for me. me my quality of patient care um everyone of my patients know that for whatever reason if i'm running behind or you know this patient before maybe just taking that little bit longer for whatever the reason yeah i'm not going to cut corners i'm not going to quickly do them or quickly get through you so i can cash up my time i'm just going to end up being later for everyone and my date's going to be later that's just how i am that's just that's just what i do yeah that's worked for me okay some days

yeah I'm probably working more time for what you know for what I'm earning it compared to others but that's that's me and that's my that's my quality that you can sleep good at night because you know you've put everything in yeah that's just how I am do you know what I mean um but I think that especially when it's like your own business and regardless actually whether it's your own business or not but like the service what people get when they leave like it's all a customer experience at the end of the day so if you're cutting corners and you're rushing or She took an hour with me last time and she did me in 35 minutes this time. That's a big difference or it was really rushed and I felt that.

Then, yeah, it ruins that customer experience and they're maybe not going to come back to you again. Yeah, well, I know how I feel going into, I mean, I'm not going to sit there and do something that don't need doing to pass the time. That's not what I'm going to do, do you know what I'm going to do. But my point is if, you know, if the work, I'm not going to cut corners, I'm going to do exactly the same as what I'd be doing every other time, you know. No, regardless if I'm going over. That would be my thing is keep that quality No matter what

Because it's very easy for people to say no You need less time You need to do it quicker You need to do you know you need no You keep what business nowadays Is so much about optimising Like just look at airlines like squish As many people onto a plane as possible

Give them as little like bag space as possible And they have to book all these extra things And the planes are in and out Like the turnover like you don't even have pockets anymore so that they don't have to clean up and stuff. I could, exactly that. I could even do a treatment that for these, these bits where you can only see or feel these bits at the front,

you know, more of an aesthetic thing. But it's not just about that. My job isn't about that. My job is prevention. Do you know what I mean? So that would be my thing. Don't change of what you believe and who you are in any case or scenario.

Even when you're saying about even if you're working for someone else or not, we've always been the same. I was going to say, that but then I was like well actually I work for other people and I still put quality in. Exactly I would never change how I work and even when that boss or owner or whatever they think doesn't appreciate that even in their own business of what quality and care and time and effort and energy and you know that you put in their business that you're getting good results out of for your business I would never change it and sometimes it can make you want oh no I don't want to do this and don't be wrong sometimes I've you know like you're an absolute. fucking idiot and you know you just want to you don't deserve how good I am yeah but I'd go straight into a room of a patient and just do what I do because I said I've worked with colleagues and bosses and stuff that don't appreciate or encourage sloppiness and cutting corners and things that you know

aren't above board and yeah it's just never been me I just can't like say even sometimes when I think like I'm not paid enough for this yeah yeah I still can't stop myself by delivering a certain standard, which is generally above. So that would be one thing. I think that's what builds your reputation. And I think that's paid dividends for me in the long run. Same. And I think...

You don't see it in the moment. No. But I know it's so hard to not. You know, to not think, oh, fuck that. If you're not doing, I'm not doing it. But don't, don't let... I'm a bit ill today. Fuck it. I was calling sick. Don't let people change that... You know what I mean? Do you know what I mean?

Like, change who you are and how you go forward in what you want and how you work. And what you work. Yeah. So it's like It's your work ethic And it's your values And generally that kind of feeds into like say

A little bit of work But it's more just who you are in general Like I just don't half-ass things really Like rarely And no I think I totally agree with you there You should absolutely put in quality And like say it builds your reputation You never know

Where that's going to lead you If you had not really give a years ago would you have half the patients that you have now would you have the reputation that you have now and people speak about you in the word of mouth and all of that yeah you know and I've been headhunted technically twice would I have ever had that if I had you know couldn't be asked they don't appreciate me I don't get paid enough to care that much yeah you know that wouldn't have led to get me to where I where I am today and not only that then you get I I think

think then you, for you, I know, I could say for you, you're, and I know you're in a business, well, I feel that you're in a, you work for a business now that really appreciate you. Yeah. No? Yeah. I could see that, I think, I think, I think, I think, like, when you generally chat about work, like, I just remember years ago, it would always be how stressed I am. Yeah.

Whereas I don't seem to have that, like, negativity around when I talk about work now. Yeah. And I, I loved where I was before, the situation and who I had around. me it was the best don't get me wrong it was just a shame we wasn't appreciated um and i really missed that don't get me wrong but where i am again it's different it's a different situation um but i'm still part of another team you know what i mean i am on my i'm on my own team that you like but i am part of a team yeah who are pre who and they do appreciate me yeah do you know what i mean i'm not saying my team didn't appreciate me no it was the business yeah it was generally the business who we were working for who didn't oh we certainly didn't feel you certainly didn't

it. Yeah. Whereas I do feel that from from this company who we work. Yeah. And I feel that anyway. Yeah. It's the culture and the environment of the company. Don't get me wrong. I do. I do feel it does make that difference. And so yeah, that would be that stick to who you are and what you want and what you are passionate about. You know, and don't give up. Yeah. Don't give up because because there's people out there who are ready to take it from you or they are. They're ready to take it from you or I don't know ready to well it's that saying like there's people out there less talented than you less knowledgeable than you making more money than you because you're too scared to try or you give up too early yeah just you and there's no there's no time frame or there's

no um I don't know what's the thing you know amount of salary that you should should be getting it everything's for you and your family or your life or do you get what I'm saying and I think if you're successful, if you feel that you're successful in your, then you are. Yeah. Does that make sense? Totally. Yeah. It's like being, you know, we've said it, be grateful for what you have while you're

working for what you want. And it is all about the mindset because you can have two people earning the same. One, it's not good enough and the other one it absolutely is. So it's definitely mindset because that affects everything, how you talk to yourself, the thoughts that you have. And that can be a lot of the environment that you're in. So sometimes, you know, I've had it where colleagues are, you know, winding each other up without realising about something.

And it's like, take a step back, look at like what you've got. Yeah. And kind of appreciate that. And what you're kind of egging each other on about isn't actually that big of a deal or that negative. Yeah. And I think going on the question of what makes habits to make you better in business. Yeah. I think sometimes, I mean, this is a thing of probably working for someone else is know you were. I mean, even not working, you know, either way, is know your worth as well

because sometimes, sometimes you've got to step back and go, I'm going from here and start something else. Yeah. Does that, you know, because I think some people stay somewhere too long and actually it takes that fire out of them of where they started. Yeah. Well, you burn out a little bit or you lose that like passion. and I've had to, well, I've made two, three kind of career jumps and changes. And yeah, I think knowing your worth is really, really important because my kind of mentality growing up was work as hard as I possibly can, deliver as much results for the company, earn them as much money as possible,

and they will see it and then they will then reward me. That doesn't happen. It doesn't always work like that. It does not happen. Some do. I was going to say that doesn't mean you shouldn't be a hard worker and have passion and really get your head down. Yeah. However, I think there's all, like, in everything there's always balance because I know, I know people that expect that before they've even delivered anything.

And it's like, where do you get off thinking that you deserve that when you haven't delivered anything? Yeah. And, you know, even being part of like the interview and recruitment process, people's expectations. expectations and kind of what they're asking about in interviews about you know how much like obviously you need to know what the salary is but looking at their CV and their experience and for the role and it's like you're expecting near enough my salary when you've got no experience and I've got 15 years and I've delivered millions yeah you're like you need to know your worth but you also need to be a bit realistic and value it in the right way yeah exactly and sometimes know that

you have to put in the hard work first yeah but then at the same time don't know that you've put in enough and you should get rewarded for it and then just keep your mouth shut because that builds resentment and I was definitely in that position where I was like, I'm going to work hard, work, work, work, work. And then they will reward me for that

and then I feel like that's a better way of going about it and it is a little bit. You should deliver to a degree but then you should still stand up for yourself when the time comes. Yeah. Because then did it make you feel like you didn't want to do any of it then?

Wow, I left that company soon after. There you go. So you actually didn't want to do anything because you think so did that. Yeah. Well, I nearly killed myself. Like, because obviously in the work that I do, you have financial years and you have monthly targets and you have yearly targets. So I was in a position where I was in a team of three. We were given a yearly target.

So I had my own personal contribution, but then like a group target as well. Midway through the year, the two other people left and then was trying to like take some of the business. to their other companies so like everything that was kind of budgeted and projected based on the business that you have and that you're going to grow it all of a sudden was even harder because we're potentially losing some businesses that we were banking on so it was protecting that and I did a really good job with basically losing practically none of the business that we had and and keeping that in and then you know there was absolutely no real expectations of how one person can still deliver the budget of three people.

Yeah. But that didn't stop me. I was like, I'm going to do it. I'm going to not only do my own, but I'm going to do the whole teams, even though we don't have a team anymore. So I went for the full delivery of the whole target. And I remember kind of saying ahead of time,

because I think I'd learned a little bit that, yeah, you don't always get, you know, what you deserve. So I kind of said to my boss at the time, like, oh, you know, if I do do this and really regardless of even if I'd done it I would have got close so regardless but anyway I said if I do do this you know you've saved potentially 60 70 grand on those other people's wages and bonuses because I've just done it all for the budget you budgeted to pay that much to get that much in return and if you if I still deliver this you've saved yourself yeah hell of a lot money we're talking high five nearly six figures so anyway people who wouldn't be bothered

Well, people would have straight away excuses. There's no way, it's not possible, no way, I can only do what I can do. It's not for me to deliver that. And that would actually be very fair. But that wasn't me. I'm going to take on the challenge all while I was studying for my masters at the same time as well. So it's not like I could have 100% focus. I was going, and my master, I had to, it was in class as well.

So I was going Thursday evenings, Friday evening, Saturday mornings. I was going and studying for my master's as well. So yeah, I did it. I delivered it, like a couple of days before the end of the financial year. Saved, you know, made them, I want to say, 1.4 million, something like that. Save them a 70, 80 grand's worth of having to pay other people. Yeah. All these benefits for the business that you've achieved. Yeah.

And I, you know, that was a massive achievement, like in, in a circumstance on paper that most people would say is impossible. Exactly. Yeah. Still did it. Thinking like, oh yeah, they'll reward me for that. Feeling really well good with yourself. Yeah, like, I fucking smashed that. I was proud of myself.

I was proud of myself. And even to this day, that's probably one of my biggest achievements. And, yeah, like, there's no denying that. And, you know, they were so appreciative. Oh, you know, that's amazing, well done. Like, you know, do, da, da, da, acknowledged it. But financially, a couple of grand extra. Yeah.

And that's what I'm not being funny. As much as we do these jobs for passion and drive and all these things. Yeah. It's financially, isn't it? We go to work to have money. Come on, let's be real. Exactly. And if I'm going to, this was pre-KCC, if I'm going to sacrifice a lot of my evenings,

you know, no lunch breaks, extra long hours, like, I only delivered that because I've worked probably 12, 15 hours a day, which was way more than it was required. So it didn't come easy. Like, I really sacrificed that year to really push. makes me feel that probably none of them people of that company that are obviously higher up have ever been in your role and really, really understand and appreciate what it is. Whereas I feel, especially my job, and I think you too, because you've gone for different roles in different, you know, different job roles in different companies or whatever, is that

because I started as a receptionist, I've done every role. Yeah. I've done every role possible. Yeah. So no one can come back at me and say, do you know what I mean? You don't know how it is because I've done everything, actually. Do you know what I mean? I've cleaned and mopped and scrubbed the windows and I've done everything.

Do you know what I mean? So, and I think that makes me a better person of my position of where I am as well. Totally, totally. Because I know, this isn't a dig to dentist, but as a dentist, you're not taught really to care for the patient, although you are, obviously, you're taught to treat the patient. Yeah. Yeah, whereas the assistant... And you don't think about all of the other mechanics that's going on.

The assistant is the one who is the carer of the patient. Does that make sense? And then before that, the first port of course is the front of house, which is a receptionist. And I do feel that made me better of understanding my clientele and my patient. Any managers that I've worked with, the better ones are the ones that have worked their way up and done it. And you can kind of tell the ones that come in

because I had it once before when I worked for a company someone come in quite high up new to the industry had the level of managerial experience but come into a new industry and kind of what they thought our jobs were and how easy it might have been was very way off and then when they were setting like processes and kind of standards of what you need to achieve

it really got people's backs up because it was like you've never done it you've never done it and you're making it harder not easier and yeah I feel like even now I think us in general I would never expect someone to do something

that I would do myself and like even now you know I am in a senior role I would still roll up my sleeves and you know clean the bathroom and whatever in the office like because you just get on with it and I would never

you know expect people to you know like If I'm going to get coffees, I'll get coffees for everyone. Just because I'm in a senior role. I don't expect someone below me to go make my coffee. Exactly. We're just not those, we're not those kind of people. But that's also a mentality as well.

And I think you would see that difference in someone because of that different mentality. And you'd get different results, whether it's from yourself, whether it's from your clientele, whether it's from your team. Do you know what I mean? I think you'd get a different reaction and results because of that. I feel. Yeah. I think that's why I've always done well. leadership and managerial roles because the way I interact with my team, the way I speak from

experience, the way that I'm not expecting things from you that I haven't done, that I have, I've been in that situation, I get how tough it is. But, you know, we need to get to here or we need to get there and approachable. And approachable, yeah. I don't think anyone can ever say that they don't feel like they could talk to me. And it's very similar to the, the parenting thing of they follow from your actions in a way. Do you know what I mean? So, yeah, the I'm going to take the bin out. Yeah. We all take the bin out.

Yeah. There is, in that kind of thing. Whenever it's full, like, you do it. We're a team here and we're all going to do it. Obviously, I do that part of the job and you do that part of the job. But generally, we all want the same result here. And I think you can notice that when you've got someone part of your team, like, again, whether you're working for someone or yourself or whatever, when you haven't got someone who's a team player.

Yeah. So I think whether you're self-employed or working for someone, I think a big part of that is to be a team player. Oh, yeah. You've got to be a team player. Yeah, like, if you work, if you're a one-man band, that can, you know, arguably be a bit different, but you've got to be a team player. And, you know, regardless of hierarchy,

and the best managers that I've worked with, and that's definitely things that I've took away, is like, there's a difference between a manager and a leader. And a manager, micromanagers, dictates, tells people, go do this, this, and they lead with a bit of, like, fear. Whereas real leaders, it's how can, and I support you, what do you need for me to do better? And you come from a place of curiosity.

Like, I noticed that, you know, your figure seemed a little bit off the last couple of weeks. What's going on? Yeah. Rather than what you're behind, what you're going to do about it. Like, there's a very big difference. And I think natural leaders, the way in which they lead, like, by example, you know, if I'm not expecting you to put in this effort if I don't, if I'm not willing to as well. And I'm here to support and what do you need for me?

me and it's given someone that's kind of safe space. Obviously, they have to then take that and go with it. But there is a very big difference between the two. And I'm definitely more of a leader than a manager. And I've definitely taken that from managers that I've worked with and tried to emulate that. Yeah, because I think you do, you learn from experiencing how you've been treated and taught and spoken to and, you know, whatever, and how you would like to treat people speak to because it does it makes a huge difference of going forward i would love someone to go

say to me you know you you were good you were good to work for yeah you know what i mean i think that's probably one of the nicest things or or yeah i love working with you yeah you know what i mean like we work well together or you know i think it's a nice thing to have said about well i think in a leader kind of environment people actually want to do well for you so they actually work harder because they want to for you. They don't want to let you down. You get better results. Whereas when you push in another kind of,

you think you're pushing in a good direction, but actually people get resented and they don't feel heard and respected and then they actually work less for you. But that is a nice point actually, that we had someone that joined our business and, you know, worked for us for maybe six months or more and, you know, didn't really quite get on with the role

and stuff and I obviously was putting a lot of time and effort into trying to help get them there and they did write me a message before their last day and say, you know, I really appreciate your time and effort like trying to help me. I really did feel like you cared and that really made a difference. And then I was like, it's nice to just like leave people feeling better than when you found them. Yeah. Yeah. Because these things can really stick with you as well. You know how we learn from experiences is things that just you know you're not learning from it you just say i remember that that manager and yeah the job weren't for me but she she was all right you know you know i mean like i wish she was in another job role i for example and that that that's a real

big compliment yeah but going on that just to finish this off actually this topic my last thing actually until you're my things anyway is friends friends supporting friends absolutely that's a good one I would give everything to my friends if I could. You get what I'm trying to say, obviously, because they're my friends. But I don't go to work for that. You know, I'll go to work to earn a living. That's why we all work really, isn't it? We're not a multi-millionaires.

We don't do it for a hobby. Yeah, unfortunately. Yeah, we go to work to earn a living. So we're very lucky that we all support each other and we shouldn't expect. Yeah. None of us expect it, should I say. You mean like freebies and mates rates and those kind of things?

Yeah. So I think, I think, but a lot of groups and friends and families do do expect that. You know what I mean? We'd expect to go, oh yeah, well, she's my best friend or she's my auntie or something. So I'm going to get, I don't have to pay kind of thing, which partly you're sort of right, basically. partly you are do see that side of it but on the other side i feel like that well in actual fact really you should want to want to pay because it's who because it's your whoever so um in situations um not with me but i know some people do do it where okay so because they don't always give me

freebies or discounts and i know there is cheaper i'm going to go there which okay financially if that's because of financially fine. You can't actually afford it, yeah. I would, but if you can afford it, you to support your friends or your family more than anybody first. Yeah.

And then if they were to give you a little discount or a little freebie. Yeah. Great. You know what I mean? That's great. But initially the thought process going in is I'm going to support my family member

or friend or friend of a friend who, you know, you know what I mean, because they are them and that's that. Yeah, definitely. I think when I was younger, I probably was a bit more naive to that. Same. But kind of as I've got older and work and, you know, know people that have their own businesses.

And, you know, it was a thing that really kind of hit the nail on the head is, you know, when you buy something from a big company, it goes towards the owner's second Ferrari. But when you buy from a small business, they've just paid for their daughter's ballet lessons. Those things. And it's like we should absolutely. support our friends where possible it's not always going to be possible and local businesses you're

right and local businesses as well not just about friends and friends yeah it's like you're right actually local businesses friends and big franchises you know like you say the people who are just you're just funding you know their second holiday or whatever it is um but yeah we should and we shouldn't expect discounts and stuff and i think especially when businesses are starting out if they're years down in the line they're successful and they can afford to give you a bit of a discount. And again, it should only ever be their choice. You should never begrudge them for not giving you a discount. But especially when businesses are starting off, like support your friend, give them full price. Like help them get off the ground. And I think something that I did

see, God, this was years ago, but it's always stuck with me. We celebrate birthdays. We celebrate Christmas. We celebrate baby showers now, gender reveal parties. When do we ever celebrate someone starting a business? You're right, you know. You're actually right. We don't. We Celebrate graduation for education for these kind of things to come to. But actually when it happens, no, we don't, you're right. Yeah, we don't actually celebrate our friends supporting, starting businesses. And we should like have business showers. Everyone come together and, you know, show a way of supporting.

Yeah, like all one year old, my business is one year old kind of thing. Yeah, exactly. We don't do it, do we? I don't know. And even little things like sharing your community on Facebook cost you nothing. and yet it just seemed like a really like slog of a thing to ask your friends to do that for you and it shouldn't be we should really be asking what support do you need is there anything that I can do?

Well this is probably why we started what we do to get them to connect with people with businesses or ideas or you know these dreams or drives or you know things that they want to do and support each other on doing it. Do you know what I mean? either financially support by going and using their businesses and knowing this is a female-led business I want to support

or even just like you say, sharing a little share business with, yeah, liking, commenting, like. Or referring someone else. You might not need that company or whatever, or, I don't know, whatever there's being offered, but you could then go, well, actually, someone else you know might need it. You know what I mean? Or I just had a really great experience. All my friends and family, like, I recommend this business, like, go try it out.

we definitely don't do that enough. No, we don't do that enough. And we seem to kind of, that's what I'm trying to say, we seem to kind of do it so much with big companies and big franchises and people, again, we talk about being appreciated that I don't really feel that appreciate it.

Yeah. You know, and then workers, again, I could be wrong, but again, then workers probably don't because they're such big companies that, you know, they're just another... It doesn't always affect them really. Nanktah, isn't it? You know what I mean?

Yeah. But the smaller businesses, they need that. And don't get wrong, some smaller businesses turn into huge, business keep that, that care and that personal, personal, you know, on the consumers, yeah. Yeah, but when it gets to these big friends, when I know you, I said it before when things happen and go, because I'm, I will complain if I need to complain because I think people need to know. And Mitch says to me, what's the point? Because no, this Mr. Big man at the top is

never going to find out. Yeah. And he, to be fair, he's probably right in that side of it. You know what I mean? In a smaller business, you'd give in the feedback. They might take that and then they do better and then the company and everything gets better. Yeah, so no, yeah. And in a society that complains more, like people jump up and complain about a business way more than they support businesses.

We should definitely put more time and effort in. And that is a big gap of what I've seen here. And nowadays, it is all about social proof and having a presence online. And that is how we get attention to our businesses. And that is something that we don't do good enough in Spain compared to other countries. Which is good.

So that's why, like I say, we need to get together and I want the community of women here to push, you know, I was going to say it is good. Everything is a lot more online and digitally, da-da-da-da, which is good. So we do need a lot more of that support. But I am so grateful that actually we've had this idea that we're going to go forward with. We've actually connecting people in person.

Because I'm not a very digital thing. No. Even just about, we was talking about furniture. They don't pissing me off that I couldn't see it. I like to see people and talk to people and, you know, and I don't know, just how I am. So learning someone who's, I don't know, I don't know, whichever, you know what I mean? And really getting to Nerman. I think our generation still appreciates that face-to-face and that group in-person community.

And if we're doing it for local, why wouldn't we all get together? We're in there all in the same areas. Come on, let's support each other. Yeah. Because the support can be digital, but the inspiration, the drive and the support is back in, in person as well yeah um but even if i'm saying even if it's just one two things that i'm seeing at least i know really you know i've actually touched that person i've given a hug yeah you know i mean i know i know yeah that's just how i am yeah personally do you know what i mean and if we are doing

you know we're here and i think a lot of people will feel the same you know we're doing this for local local people especially initially and i think that's the most important thing we're supporting each other yeah for all our little bits and bumps yeah you know what i mean as yeah and i've done a lot of business things online and like qualifications and stuff and you know even go into Phoenix and Arizona for I did the course online but I went to their in person event for I think it was two three days in person event like that was like electric you can't you can't get that kind of excitement and motivation and momentum from an online course like it was everyone in a room and speaking to each other

that really sets everything on fire. Such a special opportunity for you to actually even be invited let alone actually get to go. Yeah. And again, so that's what I want to recreate. Yes, and just on a more,

I don't mean that that business thing wasn't realistic to get to because I'm not saying that. But just no, more local. It's here. It's going to be five, ten minutes around the corner. And it is,

because everything that I follow generally is in America. And you know what? People might even know these people, but in the areas, but don't realize what their dreams or what they're starting or what they already have done and achieved. Do you know what I mean? Yeah. So, yeah, I'm really excited.

I'm excited. I'm excited. We'll bring you more information about that. So just to wrap up, let me see if there's anything that I want to add to habits to be better in business. Yeah, because you would have a whole bleeding book. Yeah, when we kind of wrote a few things down before this and I did take ages.

and then I was like had to just stop myself because I could go on and on and on. Yeah, but yeah, for sure. Let me say what I put down. So I put always stay a learner. I think that's the minimum requirement for being successful. Like I think there's an acronym key. Keep educating yourself.

I think that is like you said, keeping on top of credentials and techniques and methods is important actually when you're in the health space. But I think in anything, if you continue to learn, you're always going to be more efficient, more effective and the expert. And I think that's definitely if younger people

are watching this, that's one thing that I only learned as I got older in business is don't be good at everything, be an expert in something. So always keep learning. And also not just for your business or your dream, whatever, going forward,

but also for yourself. Because I think as much as you're learning, it keeps you that driven. I just feel like it keeps you driven and focused just because your brain's still constantly learning, isn't it? Yeah, yeah, yeah. We've just hired someone in the Costa del Sol and she's joined us and she said,

I'm just so excited to be learning again. Oh, that's exciting to hear. Yeah. That's really exciting to hear. Not just a job for a job to her money, but someone's really excited to learn. And like, I'm taking her through our induction training. She's fully engaged, asked loads of questions, writing things down.

Like, it's nice to have someone. I was going to say, that's like, you're perfect. Yeah, who like is appreciating the work that you do. But always be the loan. And I think that's definitely something that I've always naturally been. Like, just look at bloody my list of certificates and things that I've done. I don't need half of them, but I just have to just keep doing something. You want to level up.

Yeah, always leveling up. So I think always learning is great. And it doesn't have to be a full-blown master's degree, but even reading a book. Exactly. I was going to say, it doesn't have to be a full-on course. Yeah. Just like, always learn. Well, how many times did this do I go, I read this somewhere?

I heard that. I watched this video. But it is. It's always learning, isn't it? Yeah. And I'll try and remember where I hear and learn these things and I'll share it with you guys if I remember. Yeah, you need to do like a key thing. What's it? You know, when you did you fly back to somewhere. Yeah. Yeah. Just want to thank and credit this person for that. So yeah, always learning. I think you said a little bit like this about, you know, not being complacent. Yeah. Consistency. Definitely in sales. If you're in a sales role, if that's the like career you want to get into, it's got to be about consistency. A lot of people confuse sales with. intensity, the more doors I knock, the more I'll get out of it. It's not, yeah, sales is a

number's game to a degree. But if you learn and if you fine tune and if you improve each time, um, the results will come with that. Yeah, absolutely. And it's consistency over intensity because you, you go smash out like a couple of weeks. You'll be like dead by the end of it, whereas actually the people that stay consistent and stick to a minimum standard of this is what I'm going to deliver. Doesn't matter how I feel I've got up on the tide today. Like, even days where I've been absolutely exhausted, like this is still my minimum standard of like six, seven calls a day. I know people, a lot of people that I've worked with will just get up and, oh, well, they're closed or I'll, no point going anywhere else. And, you know, they could give themselves those

excuses. Consistency, this is how much I deliver it as a minimum per day. And there's actually a 100-hour rule. I don't know if you've heard this, but 100-hour rule, which only works out to 18 minutes a day for a year. If you do that, then you will be 95% better than everybody else in the world at that one thing. So 18 minutes a day, just say. So 100 hours. Of what? Of whatever it is that you want to learn or get good at.

So if you dedicate 100 hours of learning to one thing, you're going to be 95% better than anyone else that does that. Because very few people put in that much dedication and time and effort to get better at something. When you say that, that's not a lot, is it? No. When you started 100 hours, I said that. Yeah. But when you put it to 18 minutes a day,

And in a year, so people underestimate what they can get done in a couple of weeks, a couple of months, but people way underestimate what they can do in five years. So, like, people don't want to play the long game anymore, but actually... Because everything's so quick fit. Exactly, but when you don't get those results quickly, that's when people give up, get disheartened,

and actually consistent, slow and steady, and that leads me on to the next thing. Progress over perfection, a little bit of progress per day, fine-tuning. Like I say, sometimes we're average, but if you fine-tune a couple of those areas, and it's not because you're bad at that thing, but you could be better.

Yeah. And if you fine-tune a couple of things, you could be significantly better than everybody else just because you've put time and effort into those things. So slow and steady wins the race. Yeah. Well, I think, I don't know if this is actually a common term, but marginal gains is something I actually did a training on

with my team a couple of years ago. and it's basically being 1% better a day at the end of the year lead you to be 37% better overall so little by little and even in investing money compounding interest you invest a little a little a little

it doesn't seem like much but over a long period of time the graphs go like that and it snowballs and then all of a sudden it skyrockets but it takes a long time for you to get to that tipping point and that's when a lot of people give up before they get to that tipping point Because they haven't got that...

Because they don't see it, but they want that quick fix, hurry up. Yeah, so nothing worthwhile comes fast. Let's put it that way. Or is worth it, usually. It's going to take a bit of time and effort. You mentioned quality already, and I don't think that quality is ever an accident. I think quality comes from being intentional. And that's a big word that I've used a lot in trainings recently, is having intention behind

what you do. Don't just do it because you've been told it's part of the process. lead with intention of what it is that you want to get out of this interaction of this appointment of this conversation with your client be intentional with that and that all leads to quality

and one thing that I like about quality it says means doing it right when no one's watching. Yes. And I think like I say that's ingrained in us we can't not. That's what we said earlier. It doesn't matter if the bosses don't appreciate it. Like I can't not and I think a lot of people cut corners if nobody's watching

nobody will know, but ultimately, you know, all these little things add up. But that says to me something about more about that person. Yeah, that's what I mean. Everything that you've, either I've said or you've said about being what makes you better, when it comes down for it, you're doing it for you. Yeah. Because if, you know, that, you don't want to be that person. The gratitude and the fulfillment of doing a good job.

Yeah. Yeah. And I think that's been lost a lot probably with recent generations because it is more about people's feelings and you know or it's money related only and then you don't get that level of care because people not everyone cares about their job but as well it's hard because a lot of things

you know people are comparing to things that are quick fixes and not real yeah with no disrespect not real I say career or do you know what I mean I don't mean a real job because I don't I don't mean to be rude but you know with all these kind of social media things that are coming in you know what I mean I feel like a bit it's it's not a good thing to compare against when you're you've got a certain dream or a certain now it's like oh yeah just put these couple of products on drop shipping and you'll be a millionaire all these things that sound like people want the most money for the minimalist effort and there's a lot of

that's kind of scamming going around and I bet there are people that make a lot of money by yeah you know they've been lucky at doing these things and now they're trying to sell it. But I think to be successful in the long run to have sustainable success, you're never going to be able to get the most money from the littlest effort. I think you've got to be passionate about something anyway

to start. You know what I mean? And usually if something's quick, it's not going to something that you're really passionate for, is it? It's just because it's a quick fit. Yeah, it's about money. And I think nowadays, especially like in sales,

like I've always, like luckily, worked in sales company or had sales roles in companies where I believe that the product that I'm offering is going to help people I couldn't imagine selling something that I just really didn't give a shit about that I didn't care about

because people feel that authenticity and you can't fake it nowadays. And then the last thing I wrote down was relationships. I think habits to be better in business, people underestimate how like I say treating everybody nice leaving people better than you found them and even when

things go sideways it's having that open communication, treating people with respect. You know, I've known a lot of people that, you know, get rubbed up the wrong way by people and they don't handle it the best. And I don't know, I just feel like, it's funny because I've worked in companies

where they're like, oh, this person, I'm like, never had a bad interaction with that person. And I think it's just because I generally get on with everybody and no matter what's happening, whether it's good stuff and bad stuff, it's not to say that, you know, someone hasn't pissed me off or someone hasn't messed up big time.

I just deal with it in a way that I was going to help forward to how you go that continues those relationships yeah and I think like you said one of them comes coming back from that is having a comment make up like you had someone message you and say yeah whatever you know yeah I think that's

probably one of the best comments you can get as someone who leads or manages or definitely you know what or even just being a team a player going oh I really love working with you yeah exactly I think you know not to toot my own horn but I've probably had a few people say that to me like way before you know I've got into those senior roles and that's probably another habit to be better in business is act like um you've already

got that role act you know yeah act like you're already in that position because I've always been a helper yeah I think in everything that I do at school you know and even in my school report's natural leader because I just generally when I'm in a group setting and I don't have to be the manager and my role is to help that person I would help that person anyway Well, I think like you say, I think you can be, you can have authority but be approachable. Yeah. And I think that's probably helped me be the person that's considered for that role because I'm already half doing it. Yeah. I'm not being paid for it. I'm not being recognised for it or I am, but unofficially recognised for it. And I think a lot of people want the next role, but they're not putting any effort in to do it. Well, when I get it, then I'll do it.

I think sometimes you actually have to put in that time and effort. but before you get to that position. Yeah, I agree. So, yeah, I would say that act like your, act and show up like you've already got the role that you're going for. Yeah, nice. Would help you get that. Any little quotes on wait for a quote from you, Bill.

Well, I kind of gave it away a little bit. Like the one of quality means doing it right when no one's watching. That was my little bit of quote. And discipline leads to good habits. Habits lead to consistency. Consistency leads to growth. Say that again, say that again. Is that one more time?

One more time for the pod. One more time for the pod. Right. So discipline leads to habits. So the more you're disciplined than the more you're stricter, your daily habits. Your habits,

what you end up doing every day is what leads to the consistent results. And the consistency if you stick to it is what's going to lead to your growth. Well, I'm going to put that into life, not just business. Wow. I think a lot of it crosses over, like you say.

I agree. I like that. Because it's true. Business, parenting, life, interactions, humans. relationships, all of it. I think a lot of what we spoke about to be better in business

is generally just being a good person and being a better person. It is, isn't it? And then that will help you in business. Yeah, I like it. So hopefully you liked that. Yeah. And yeah, if there's any habits

that you feel has really skyrocketed your results, your performance, your growth in business. Or ruined it. Or yeah, maybe something you realized later was really important. You know, until you adopted it. or too whatever, you know. Too cocky sometimes.

Yeah, who knows? Let us know your habits for being better or the ones that you wish you'd learned earlier. And we'll share it next week. Yeah, I'm looking forward to hearing it. Yeah, right. Well, thanks for joining us for another week, guys. Don't forget to like and subscribe. We're up to 76 subscribers now.

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