The Russell Brunson Show - Dan Kennedy’s Blueprint for One-To-Many Selling | #Sales - Ep. 03
Episode Date: January 22, 2025In this episode of The Russell Brunson Show, we dive deep into the powerful concept of one-to-many selling and marketing - how to scale your message and grow your business by presenting to groups rath...er than individuals. Dan’s insights are not only brilliant but also practical, especially for traditional and local businesses looking to leverage these strategies in their industries. Dan has been my go-to source of inspiration and knowledge on selling for nearly two decades, from attending his masterminds early in my career to listening to his courses daily as I built ClickFunnels. Now, as the owner of his company, I get the privilege of interviewing him regularly, and today’s “group sales” conversation is packed with actionable strategies and timeless wisdom. Key Highlights: The power of one-to-many selling: Why it’s the most efficient and profitable way to grow your business. Real-world examples: How traditional businesses like chiropractors, real estate agents, and financial advisors can use these strategies. Lessons from the past: How Tupperware parties, Botox demonstrations, and more pioneered one-to-many selling. Insights for any business: Why mastering this one to many selling skill is critical, no matter what kind of business you run. Whether you’re scaling your online business, running a brick-and-mortar store, or just getting started, this episode will equip you with the tools to think bigger, sell smarter, and create exponential growth. Tune in now to learn from the one and only Dan Kennedy, and discover how one-to-many selling can transform your business! https://sellingonline.com/podcast https://clickfunnels.com/podcast Special thanks to our sponsors: Northwest Registered Agent: Go to northwestregisteredagent.com/marketingsecrets to start your business with Northwest Registered Agent. LinkedIn Marketing Solutions: Get a $100 credit on your next campaign at LinkedIn.com/CLICKS Rocket Money: Cancel unwanted subscriptions and reach your financial goals faster at RocketMoney.com/RUSSELL Indeed: Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/clicks Learn more about your ad choices. Visit megaphone.fm/adchoices
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Do you have a funnel but it's not converting?
The problem 99.9% of the time is that your funnel is good,
but you suck at selling.
If you wanna learn how to sell
so your funnels will actually convert,
then get a ticket to my next Selling Online event
by going to sellingonline.com slash podcast.
That's sellingonline.com slash podcast. That's sellingonline.com slash podcast.
This is the Russell Brunson Show.
Hey everyone, this is Russell. Welcome back to the Russell Brunson Show.
Pumped to be here with you guys and really excited because over the next 60 minutes,
you guys are gonna have a chance to listen in on an interview with my mentor, Dan Kennedy.
Dan is the person that I had a chance to learn marketing from, man, back, I don't know, 15, 16, 18 years ago maybe.
It's crazy how I didn't realize I'd been in this game
that long, but when I first got into this business,
I was learning from different people
and I remember stumbling to Dan Kennedy.
I bought his courses, bought his,
I signed up for his newsletter,
and then I started flying to Baltimore three times a year
to learn from him and from Bill Glaser.
And for six years I was in that mastermind meeting
and that's where I really learned marketing and business
and like the philosophy of success.
And it was one of the most transformational
like periods of my entire life.
It was amazing.
And I've studied Dan forever.
And when Dan and Bill sold the business,
I stopped going to masterminds.
I tried to find new masterminds to plug into
and I really struggled finding one that was powerful.
So what I did instead is I went and I downloaded,
I went and bought every single Dan Kennedy course,
I downloaded and put them on my phone,
and the next decade, I literally listened to Dan Kennedy
every single day as I was building click phones
and planning out strategies and everything.
I would listen to Dan every day
because I wanted his mindset, his ideas in my head
consistently over and over and over again.
And Dan is who I've learned probably more
about business and marketing than anybody else
on this planet.
And a couple of years ago, his company went up for sale again.
And some of you guys may have heard this story,
but I had a chance to buy Dan Kenney's company,
I think two or three years ago now.
Which is cool for a couple reasons.
Number one, come on now, how cool is that
to buy your mentor's business?
That's pretty cool.
But number two is because of that,
I have a chance to talk to Dan a lot.
And once a month I have a chance to jump on a call
and pick his brain, ask him questions.
And it's a lot of fun.
We do that because one of the core products for that business is there's a print newsletter.
In fact, it's called the No BS newsletter.
If you're not subscribed yet, you should go get a subscription at NoBSletter.com.
But it's a monthly newsletter with Dan just teaching marketing and business and sales
and psychology and also anyway, it's fascinating.
It's amazing.
So every month I have a chance to interview Dan and we pull content out that we're going
to put into the newsletter.
And today I just got done like 10-15 minutes ago, I interviewed Dan about one to many selling.
And the reason why is because some of you guys know that's what I've been talking about
pretty consistently with our audience for the last six months or so, right?
Final Hacking Live last one was all about one to many selling.
The selling online event is a three day event only teaching one to many selling.
In fact, if you haven't got a ticket yet, you should make sure you go to the next one.
I think the next one's coming up in a week or two.
But it's at sellingonline.com.
We go deep for three days about how to do
one to many selling.
And it's one of the most, anyway, it's fun.
But the number one question I get is people who come
to that event and they don't have a traditional business
that is used to doing one to many selling, right?
Like chiropractors or dentists or doctors or, you know,
brick and mortar type businesses. And they come into my world like, I wanna learn how to sell online, but I don't understand this whole one to many selling, right? Like chiropractors or dentists or doctors or brick and mortar type businesses.
And they come into my world like,
I wanna learn how to sell online,
but I don't understand this whole one to many presentation.
How does this relate to me?
I've never had a good way to answer that.
I know in my head the answer,
but again, I'm not a brick and mortar business.
I've never done it before.
And Dan Kennedy for the last 40 or 50 years,
that's primarily who he consults
are brick and mortar businesses.
And he does info product businesses and brick and mortars,
and he teaches them the same strategies, right?
And so this interview I wanted to ask Dan specifically,
okay, for people with traditional businesses,
how can one to many selling work for them?
And you'll find a couple of things.
Number one, if you are a traditional business,
you've been trying to figure out that missing piece on,
how do you link all the Russell stuff
with like your more traditional business?
Like this piece that you learned from Dan will give give you like how to bridge that gap between,
you know, the online world selling online
and brick and mortars by learning how to do
one to many presentations for a local business,
which is cool.
But if you're not a local business,
Dan still is gonna drop so much gold,
so many ideas, so many things that,
like the nuggets I learned from him 15 years ago
that changed everything for me,
I really asked him those questions
so he'd explain those things to you too.
So this interview is gonna be a lot of fun.
It's about an hour long and again, we cover a whole bunch
of things about one to many selling from the brain
of the great Dan Kennedy.
So I hope you guys enjoy this episode.
As you're going through it, I want you to think about that,
about yourself, like how you create a one to many
presentation because it is the key.
I look at how we grew ClickFunnels, right?
I tried to grow ClickFunnels a lot of different ways
and the way that finally works, I created one presentation and I did it on a live event
and I did it on a webinar
and then that webinar 70 to 80 times live,
then we evergreened it.
And it's the key to everything, right?
Every new business I create,
the very first thing I do is I create
a one-to-many presentation and that is the thing
that launches the business, scales the business,
grows the business.
And so I don't care what kind of business you're in,
you need to learn and understand and master the skill.
And so there's two ways you can,
number one, listen to this interview with Dan Kennedys
and give you some insanely cool insights
about one to many selling.
And number two, make sure if you haven't yet,
get your ticket to selling online event.
So that way you can come and spend three days with me,
going deep into creating your actual one to many
presentation so you can sell more stuff to your people.
So with that said, I hope you guys enjoyed this interview
with my mentor, Mr. Dan Kennedys.
With that said, I hope you guys enjoyed this interview with my mentor, Mr. Dan Kennedy.
Well today, what I wanted to talk about,
so in the click funnel side of the world,
what I've been focusing on for the last like six months
with everybody is one to many selling
and creating presentations and things like that.
And obviously a lot of the people in the info world
understand that, but whenever people coming
from more traditional businesses come in,
they don't see how any of it applies.
And so I wanna spend time today talking about
one to many selling, but specifically as it relates to
more traditional or local businesses.
And so that's probably a kickoff is just,
I'd love for you to maybe give your thoughts on
one to many selling and how that works for somebody
who's a more traditional
business.
Well, so first of all, the actress, Toti Fields, is generally credited with the quote, I've
been rich and I've been poor and rich is better.
I have made a living selling one-to-one, face-to-face, nose-to-nose, toes-to-toes.
My first job was selling that way, and I have made a living selling to ten from the front
of the room, a hundred from the front of the room, a thousand from the front of the room,
and ten thousand from the front of the room.
And I will tell you, selling to the group is better.
The financial efficiency of selling one to many rather than one to one is just undeniable. it actually comes from uh... to your question
it it it it most of what
you see
that you're familiar with in fields like
hours
in info marketing
are really
architecture
presentation architecture
and methods
that came from what we might call
normal ordinary businesses.
For example, 1950s into the 60s was the golden era in America of home party selling.
Instead of selling one-to-one, companies taught salespeople how to get money in a living room
and sell to them. and so companies like Tupperware and Staley Home Products and all of that arrived by this
method and they were all selling ordinary products, if you will, that were also sold
right down the street off the shelf in the drugstore or at Sears or at the mall, etc. The direct selling industry built around
cookware and fire alarms and vacuum cleaners. A lot of that was one-to-one, but the really smart ones
figured out how to do one-to-many. So like the cookware company that
Zig Ziglar sold for before he became the Zig Ziglarler, most of the people on the call would know if they know him at all. Their top people figured out how to make a sale, which at the time
was about an $800 set of pots and pans, which today would be about $4,500 probably, and then get that happy, enthused customer
to invite eight to ten of their friends and neighbors over for a dinner that the salesperson
would cook and present with their new cookware. So the cookware was sold one to many. The many eight or ten, not
a hundred, but still. Initially, we'll jump fast forward now. Initially, when Botox first came on the scene, a lot of Botox was sold by cosmetic surgeons and
dermatologists and other professionals who could administer it doing upperware like home parties.
Some of them, they booked people to come into the office.
Some actually did the party, did the demo, and then set up shop in a spare bedroom and
did the Botox injections for everybody that night.
And so it's been my contention all along that there's very few products or services
that one duvetting celly can't be applied to. In some cases, it may not be able to be the entire
selling approach, but it can be applied to itashioned his business to deal only with real estate
investors and buy and hold investors, not flippers.
So he would run seminars to educate people about why they should be buying and accumulating rental properties in order to quote,
own their own pensions, unquote.
But then, once a week,
there was an evening for all the graduates to come to
where from the front of the room,
he presented properties that were available, that they
had listed of course, that the numbers worked right for investors.
And he would show the property, explain the property, explain the math, and then sell the property with like 10 days to do the inspection, do
diligence and stuff.
But essentially sell the property and take a deposit for it at the back of the room,
like you or I would sell horses.
And then he would do the next one, and then he would do the next one, and then he would
do the next one, and then he would do the next one, and then he would do the next one.
And this got so big
that in Phoenix, a old
Kinney's shoe store,
great big giant Kinney's shoe store,
which had great corner placement, big parking lot.
In front of it was all glass, so it had great visibility.
We bought that just to run these meetings,
because we would have 300, 400 people at what we call the Tupperware party
on Wednesday nights selling real estate instead of Tupperware party on Wednesday nights, selling real estate instead of Tupperware.
Second example where this is more common, but it is an ordinary business, is the financial
advisor business.
Danny run free evening workshops, free luncheons, free meetings of one kind or another. They obviously pitched
to many at one time and then they switched to one-to-one closing by registering people to come in for consultations. Chiropractors for manipulation under anesthesia,
which was big for a while in chiropractic,
as a substitute for back surgery,
I took the real estate model and had chiropractors running evening seminars and signing people up right then and there
for their sessions and running their credit cards, restaurants, club memberships. It's really hard to name a legal business, a local, main street, small business that
can't devise a sell-to-many opportunity and use the same sell-todominant methods that all these others use and that you and I have used
pretty much for our entire careers.
I have a friend who's a chiropractor and when he came in, when I first met him, he was trying
to figure out this, like how do I apply what you're doing Russell to my chiropractic?
And it's funny, I watched him for years trying to struggle to figure things out and then
he was like, I need to figure out how to gather a bunch of people.
What he started doing is he would rent out a movie theater and I remember Star Wars,
the new Star Wars came out and he invited all his clinic and their friends and everyone.
He ended up getting a movie theater of like 300 people to show up and then before the
movie got done, he stood up and did a little
presentation and had signed people up for adjustments and he crushed it with that.
I thought it was fascinating because he asked me, how should I gather people together to
do a presentation like this and I didn't really know other than what I do, which is Facebook
ads and things like that.
I'm curious for more traditional businesses, what's the best way do you think or best ways
for people to gather a group to be able to do a one-to-many presentation?
Well, so there are four really good strategies.
So one is leveraging the enthusiastic new customer and your own customer.
Sometimes you could do it by force.
For chiropractors, we taught and had many docs doing, and you should tell your doc this,
the mandatory new patient orientation class, how to get well faster.
And the patient had to come and had to bring a buddy or they were dismissed as a patient.
So it was a requirement.
So if he got 10 new patients in a week, he was going to have 10 prospects brought to
him at a presentation.
It's a strategy that came from Weight Watchers of the 1950s.
So often, by force or by excitement, like the cooking the dinner for them example I
just gave, you can get the customer to gather the group for you or you can get
the customers to gather the group for you. Second strategy is the one you described, the non-selling event where either lead generation
or selling is actually done.
The movie theater tactic, the movie theater application of that is used a lot by martial arts school owners and other
type of after school child education businesses, including music schools.
In our world, Steven Oliver and Michael Hwang, who are both clients of mine and both in martial arts, use it.
Ortha Dantas use it. Dr. Dustin Burleson, very successful with it. And now they don't
go quite as far as you did, but they will rent the theater, often for a, they can have a somewhat related movie.
The martial arts people, it's easiest for because there's a series of kung fu panda
movies and there's other kind of martial arts related films that come out during the year for kids. And
they'll rent it and they'll invite all the customer families and all
their friends and neighbors. And they will of course capture their information
as they enter and either interrupt the movie with an intermission or at its
start give a brief welcome message and here's what we do and there's literature
at the back of the room and then they will offer them a free class or the
chiropractor would offer the exam, et
cetera, and sign people up for the next step.
They wouldn't go all the way to making a sale.
On a very small level, you have professionals doing this in their offices where about a particular thing, let's say in Visalign, they will invite patients with
teenagers to come and encourage them to bring friends, neighbors, and relatives. Maybe they'll
only have 20 or 30 packed into their office for an evening, but four or five patients were into real money.
So the denying event that is not quite a sales event is the second strategy.
The third strategy is the big open house, that there are reasons for customers, clients or patients to bring folks
to, where you get a meet and greet opportunity.
Again, you may not create a true sell too many opportunity, but you will create a market
to many opportunity. Alan Reed, a member of ours for many years
at Reed's Dairy, does a fabulous job with this once a year with his farm days
and there's hundreds and hundreds
of customers come and bring friends
and neighbors and relatives.
And they all have data captured in order to enter drogs.
And they all meet and greet, and they're all moved through the dairy store, and they
are all signed up if they can be for new, as new home delivery customers.
So the big open house. And the last strategy is the
typically non-paid speaking opportunity where you can sell to somebody else's many. And at the local level, there are still quite a few meetings. There are civic club
meetings, welcome club meetings. My wife belongs to a welcome club. They have a meeting every
month and they have a guest speaker every month.
Most of the guest speakers are too dumb to sell.
There's no prohibition to it.
Occasionally, one does sell and does well.
If you were pretty aggressive about it and you were at a market all the size of yours or say one of my local markets
if you were in the Akron Canton Ohio local market and you were a chiropractor or you
were a financial advisor or you owned a restaurant etc, you could probably have a decent speaking engagement
every week.
And at most of them, you could put together an offer and you could sell.
So those are the four best strategies.
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I remember the very first time I got asked to speak
at an event and sell, in my head I had this vision
of what it was gonna look like.
I remember going and doing my presentation
and then when it got done, nobody bought,
nobody went to the back of the room
and it was really embarrassing.
I swore I was never gonna speak from stage again and then I went to another one of your events, I saw the embarrassing. I swear I was never going to speak from stage again.
Then I went to another one of your events.
I saw the process again.
I was like, I have to learn this.
I remember buying, I can't remember the name of the course, it was like 50 CDs, it was
huge stack and it was all about how to speak from stage and how to sell.
I remember going through all the CDs and what I learned was how different
it was to give a presentation than I thought.
I thought I was supposed to teach people and wow them and show them all the information.
Whereas what I learned from you was different about how to structure a presentation in a
way to actually get somebody at the end of the presentation to buy the thing.
I love your thoughts just on an overview of how someone should be structuring a presentation
for a one-to-m many event to actually get that person
to go and buy at the end versus like,
you know, that feeling where like,
oh, that was really great, I learned a lot,
thank you so much, they don't buy something at the end.
How do you change that?
Yeah, so, well first of all, your experience,
it was not my experience.
The first example I saw was very, very successful.
And my first attempt was nowhere near as successful as I later developed, but it was a success.
However, your story is one that is quite common, and I've heard it a lot over the years
i saw this
i went and tried it
and i got my butt kicked
and i was humiliated
and i've decided you know i'm never i've
i'm never going to do that again
and
common because your concept, your thought of how it worked is common. And that
is I'm going to tell them all this great information. I'm going to give them great ideas, maybe I'm going to demonstrate something.
And then either without a commercial or with a commercial packed on at the end, and by
the way, always rushed and hurried and done as if embarrassed by it. A person's whole tone,
body language, and physiology all tends to change
when they shift from the
45 minutes of stuff they wanted
to talk about and that people seem to be happy hearing
through the 15 minutes when they are now trying
to sell something they are uncomfortable with and their discomfort oozes out of them like
the stench of an alcoholic first thing in the morning.
And the crowd, of course of course feels and senses it.
But that concept simply doesn't work.
The big thing to discover and learn is that when you are selling one to many, and really by selling we can mean driving
them to the back of the room to buy something or driving them to the back of the room to
register for some specific next step. When you are doing that, being undetected by the audience, the entire presentation from the very first word
out of your mouth is a sales presentation. And it is built and engineered to be a sales presentation with a start and a progressive movement forward of agreement with item A,
which is necessary to agree to item B, which is necessary to agree to item C, using a typical selling structure within it just as you would use in a webinar or
in a sales letter or in an ad. For example, you might use problem, agitate
the problem, discredit all solutions to the problem, present your solution as the
only one. Four steps, it's very common, it's very
basic, and it's pretty reliable. So your whole presentation is that. Now the
audience still doesn't know that and when you shift into into what you have to offer that they should take home with them or that
they should do into your call to action, there's a little bridge to it and it's seamless.
It's not content, stop, slave on the brakes, turn on the commercial. Not like a TV show and a regular TV show,
not an infomercial. And a TV show, you know, stops. And then there are commercials. That's
not the way this works. This is seamless. They don't even really know you've bridged them into the call to action until they're
there.
And there's no change in the way you present.
I created a business for a guy at one time and I was speaking to a small group of chiropractors, and he was the speaker
before me.
There were two of us for the day.
And he was, I don't know, late 60s, early 70s at this time, had been added for a while, was well known in the profession
and beloved in the profession.
I had one time he worked with Napoleon Hill.
His name was Foster Hibbert.
We currently have his nephew as a member, purely by accident.
So I got there early and sat and watched his presentation.
And he was the most mesmerizing speaker I've ever seen and I have seen a lot of them. I have seen a
lot of them and I would still rank him as such. His ability to captivate and
hold an audience was second to none. Then he got to his offer.
And it was the most pitiful, pitiable thing I'd ever seen in my life.
He physically shrunk and probably aged 10 years instantly and stumbled and mumbled like a Biden and
talked to said essentially his pitch was I have several of my courses on tape in
the back of the room they're in that big suitcase on the table, and there's a box there next to it, and you
can take whatever courses you want and
pay whatever you feel you should pay.
Thank you very much. And
I turned to my friend who owned the seminar,
and I said, I know this guy's famous.
Well, I came early.
How in the hell is he making a living?
Because I knew my friend wasn't paid.
These were no fee gigs.
And Rodney said, I have no idea how he's making a living.
I know he's not making a good one. Of course, this is somewhat speaking on prosperity.
He stayed and watched me, and I no longer recall the exact numbers, but I don't know,
there were 100 doctors there, and I did, I don't know, 50 grand left from the front of
the room.
And he chased me to the coffee shop afterwards and confessed that while famous and beloved
and busy as a speaker, principally in the profession for many years, he was barely paying
his bills.
And I said, I can't imagine you're paying any of your bills.
I mean, that's the sickest thing I've ever seen.
And we fixed him.
I created a business for him and I fixed him.
But it wasn't easy.
So some of this is attitudinal.
It is, and I don't mean in the sense of positive attitude, I mean in the sense of how you feel
about spelling from the front of the room.
A lot of people have So that's kind of an unknown secret. And then the second thing is the presentation has to be structured and crafted from beginning
all the way along to be a sales presentation.
You don't get to throw in your favorite joke if that joke doesn't advance the sale. If you were selling the same product
or service one-to-one, face-to-face, would you stop the presentation to tell that joke
and if you wouldn't, you don't get to use the joke. So there's a discipline to this. We do have, of course, a lot of resources about this accessible to Diamond members,
including a program called One to Many Selling.
I have a book on it.
So it's a simple starter place.
You can get the book at Amazon.
The thing about this is once you get a presentation that works and you get a you that works delivering
the presentation, you have a tremendous asset and you have a tremendous skill that can be
applied to bigger and bigger numbers than where you start and be transferred to media.
So what works selling from the front of the room typically will work selling via a webinar.
There are slight differences and slight tweaks.
It'll never work as well because you don't have the group dynamic.
You don't have the visible stampede effect, but it will often work well enough to make you a whale
of a lot of money.
And it can be evergreen.
You may never need to change it again.
God forbid, and I always like to go back on wood and say a prayer after I say something like this.
But if every dollar I have was wiped out tomorrow and I had no better option, I could go to
the file cabinet and I could get the presentation out and I used selling a marketing system to chiropractors
in 1983 and I could dust it off and I could get 10 docs in a room somehow and I could
give that presentation and I could walk out of the room with 10,000 or 20,000 hours.
These things, if you have a group presentation that works and you have the ability to deliver
it in a way that works, you'll never ever, ever, ever, ever be broke.
It's interesting when I look back on just the history of ClickFunnels, I don't know
if you knew this, but when we first launched, I tried to launch using different websites
and funnels and things that people were doing.
And it wasn't until one of my friends asked me to speak at his event and give a presentation.
And he's like, I want you to sell a thousand dollar version of ClickFunnels.
And I was like, I'm selling a free trial right now, nobody's signing up.
And anyway, he made me go to the event, so we made a package and put it together and
we sold it.
And it was the first time for me I'd ever had a table rush.
We were jumping over the tables and running and buying and I was like okay this presentation,
this is how we sell ClickFunnels and then I went and did that presentation live like
70 or 80 times in a row over the next 12 months just over and any audience I can get in front
of like virtual, in person, like just over and over and over again and that's what you
know built the whole ClickFunnels business
was on the back of one really good presentation.
And it's funny to this day, I got asked to speak
in the UK last month, and I flew out there
and just did the exact same presentation,
and sure enough, closed half the room,
same numbers, same percentages, a decade later,
it just keeps on working.
Yeah, as a side point, what's interesting about that is when you go speak in the UK,
the first time, you are almost always counseled by whoever is bringing you in that those customers are different and that they will respond negatively to American style
very aggressive selling.
And it's a complete lie, just ignorance because your experience is my experience and it's
been the experience of others. The first time I sold
there, I didn't change anything. I said, I'll be damned if I'm going to change a presentation
that I know works and exchange it for a presentation I I don't know if it works, because you think
the Brits are different and they're not.
I did a presentation for Frank Morenda, a member of ours, in Italy with the audience
made up of people from four different countries.
I had to speak through a translator, which if you've ever done that is not a lot of fun,
because you have to slow down.
When you speak to sell, by the way the title of my book is Speak to Sell, when you speak
to sell, which you also know, you speed up. You don't slow down.
You give it to them during for a fire hose speed, not slow pedantic teaching speed.
You don't want them to get it all.
You want them to have a sense that they didn't get it all, so they got to get it in the box.
And it's hard to do humor when it's being translated into four different languages.
But still, other than that, I didn't change anything in presentation content or style or structure.
And it didn't matter what country that they were from, they all bought.
And so in the US, people will get in their heads, my customers are different. So they will get from you and me how to structure one of these presentations and deliver one
of these presentations.
And the financial advisor will tell you, well, no, my clients are more sophisticated and
they all have PhDs and they're not going to respond to this.
My clients are doctors.
You're never going to see doctors or lawyers stampede to the back of the room.
Yes you will.
And I've done it with all of them because it doesn't matter whether they're doctors or even if they're lawyers
human nature is human nature
and stimulus and response is stimulus and response
behavioral site is behavioral site
and so
you want the stampede effect
you want them knocking people down and jumping over tables
to get there, you can do it pretty much with any audience.
I spoke once at the Excellence in Dentistry Conference, on I think either right before
or right after the Smothers Brothers for some strange reason.
We were in a separate conference building, small, not big like you're
going to be in Vegas, but a separate thing, not part of the hotel. And so the product
tables were actually outside the conference center. You had to make a pretty sharp right out the doors and they were on the
walkway between the Conference Center and the hotel. And there were like 300
dentists and I said this is no good because people are going to get hurt. I
mean I'm going to send them all running. And it's like a four-lane highway squeezing down to a one-lane exit with a right turn
in it.
People are going to get hurt.
And they're like laughing at me.
You're not going to get these dentists to run anywhere, trust me.
Okay, and we actually had one dental assistant, had two fingers broken as she got knocked
out and somebody stepped on her hand. People got slammed into the wall and were climbing
over each other and waving credit cards. They said afterwards, the guys that own the Excellency's dentistry, they'd never seen
anything like that before and couldn't believe it was possible.
But human engineering, if you will, is human engineering, and it's an important thing for
people to learn.
Whether we're talking about speaking to sell and selling one to many or really
doing any kind of marketing.
Foundational stuff that drives it, your business is not different.
Your customers are not different. The customers are not different. I have a big poster, Dr. Tom
Orent, who's a member of ours, made for me, letters on it that says, but my business
is different because so many people say that. The fact that, and we fight it with new members all the time, the idea that my business is different, my
customers are different, my clients are different.
And no, they're not.
Stripped down to stimulus and responsive behavioral psych, they're all the same, every single one of them.
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We talk about one of the things I learned from you
and it's interesting because I see people
who have a chance to speak in front of people
and sometimes they get on stage
and they nail other times they get on stage
and they bomb and a lot of times they don't understand why.
And one of the things I learned about you is just how important it was when you create a presentation
that's structured to sell that you follow it to the T. I think I'm very good at that
because of what you taught me about that.
I love you, Shucks.
I think sometimes when we're teaching other things, we're going live on Facebook or doing
other types of teaching, we can go down different rabbit holes and tangents.
When you're speaking to sell, when you structure something, you don't want to deviate from that at all.
I'd love for you to talk about that.
So, a pet peeve of mine is a lot of what I see put up and done online, not adhering
to this at all. People winging it. They get an audience together, which is a dollars or time or reputation
expensive thing to do. And then they sort of jump on and operate with obviously little or no preparation.
And to your point, they'll do a webinar for example and they'll do it let's say once
every three weeks, drive an audience to it.
And it's not the same.
They say different things.
They do different things, which means they don't really know what works and what doesn't
work.
And this is asinine. When you go see a Broadway play, it doesn't even resemble the first script.
If it's successful, a bunch of really smart people spent an enormous amount of time getting
to the first script. Then they started to try it out
and found the dead spots and the spots they thought people would react to that
they don't react to and then they fixed it and they fixed it and then they Then they typically go do it off Broadway with small audiences.
And then finally, they have a play that works.
Nobody is going to deviate from that forevermore.
If you see The Wicked That Worked, you're going to see The Wicked That Works.
And from night to night, nobody gets to improvise. That's not the deal. And we
can say that about anything that is a performance meant to get a response. Leno, almost every week, went to a small comedy club in LA on open
mic night in order to test a bunch of the monologue material that he and his writers had prepared for use in the coming week.
And if any of it killed, it would migrate into his Vegas act.
He didn't just walk out when the curtains opened on The Tonight Show and wing it. Once he had an act for Vegas, he flew up almost every Friday
night and did Vegas, he didn't change that act for months, maybe even years. So a lot of selling success is about discipline and figuring
out what works and then having the discipline to perform it and to perform it the same way every time.
Even people who are speaking to persuade but not actually making a sale, so they have more
flexibility, but what you will find is they are all modular, meaning they all have pieces of material that work for them
that they pull out maybe in different order, in different situations, and deliver then that same way, the same time.
I, as you might imagine, took a mental bath in the inauguration yesterday.
I watched pretty much from beginning to the end and Trump has what we call Trump's greatest hits.
He's got pieces of material that he has honed to perfection and he trots out and delivers
them exactly the same way every single time.
Music entertainers
sometimes get really grumpy
about audiences not wanting to hear their new stuff.
Mike Nesbitt of the Monkeys
who was disaffected
and came back Mike said he couldn't go into a restroom
without performing Last Train to Clarksville, because people want the greatest hits.
And so like Trump has a piece of material about windmills, ultimately its end is gladdest. I know you want to watch your favorite
president tonight on TV, sometimes he will substitute, I know you want to watch
Wheel of Fortune tonight on TV, but we can't because there's no wind. And so he
does this whole bit about windmills, he does it almost verbatim every time he does
it.
And he gets laughs at exactly the same places every single time.
Well, that's how you perform when you speak to cell, which will include getting laughs,
by the way. Once you get it, and you get it right, the version of my magnetic marketing selling speech
that I gave at all the big success events, the AV crew said that they could set their watches by how many minutes in I was going to hit X piece of material every single time.
I did that presentation, that version of that presentation over 800 times and I'll bet you if you had transcripts of all 800 you would find three words of
variance. If you had them all on video you wouldn't find any physical movement
differences, gesture differences either. So it's one thing if you build the one
and done and you're going to go give a presentation,
and you're never going to give it again, and so it's not a big opportunity.
Still, there's reputation issues in a marketplace that have to be considered.
So, you shouldn't take it casually. What happens a lot online is there's the idea
that it doesn't cost anything. So we'll just jump on there and do something. An awful lot of bad sets, you know, where they're in front of a flat bookcase, a wall
with an unrelated painting on it, you're supposed to be a financial expert and she's
doing it in her kitchen.
You see some really stupid stuff that if people had to spend money to do it, it wouldn't
happen.
But just because you're not writing a check to a conference center or a TV studio, you
are spending time, you are spending audience, you're spending word of mouth, you're spending
reputation.
And if you're doing it online, and you have any size audience at all, you can be certain
that people are going to yak about it in social media after you do it. And if you're crappy at it or it looks lousy,
people, that's what they're going to focus on. So again, you can have the best
script in the world, but you haven't got the other elements right. Just as you have to be concerned with a room if you're speaking live in a room.
I can't tell you the number of times I've arrived somewhere and they have the room set
up 100% wrong. I have to make them redo the room. So these details matter and once you figure out what works best in your situation, you
want to lock that in so that it's like automatic for you. You know, Patrick Mahomes, he looks like he's running around playing backyard football with
Kelsey out there, but that ain't the truth.
Those two guys do extra practice and they rehearse all those goofy scramble plays.
And Mahomes knows exactly where Kelsey's going to be when a play breaks down because they've scripted it.
And he certainly isn't changing his throwing motion randomly every game.
Oh, I think, oh, this week I think I'll throw it
with my left hand.
No!
People lock in what works for them.
They figure out what works and they put a lock on it.
Yeah.
That was one of the most powerful things
I've ever heard you teach that first time.
And so for me it's like,
I'm probably not quite as clockwork as you, but same thing, like same jokes, same thing, same story, same.
And it's crazy just how simple that is.
And then what's cool, at least for me, it's like, especially when you're first doing a
new presentation, it's like you feel the, you feel the lulls, you feel the parts that
aren't working.
And so you go back and just tweak that and change that.
And what we did that worked really well was we were doing webinars. You fill the lulls, you fill the parts that aren't working, and so you go back and just tweak that and change that.
What we did that worked really well was
we were doing webinars, we'd do the webinar,
and then afterwards we'd export all of the comments
and see like, oh, at minute 15 people are getting confused,
or over here people are asking questions.
It's like, it gave me the ability to know
what to tweak and to change.
Kind of like you talked about with Wicked, right?
The first time you're doing the show,
to the point where it's like,
we had a presentation that was flawless,
now it's like, now let's just do this as many times over and over and over again word for
word.
And it was funny because I spoke at this one big event and when there's 9,000 people I
did the presentation.
The next year they invited me back and it was a bigger stadium with like 35,000 people and
I gave the same presentation and people were like, I can't believe you gave the same presentation
twice.
I was like, you guys don't understand, there are 9,000 people this one, and now there's
three times as many people and probably, you know, the 9,000, maybe 2,000 of those actually
showed up. So it's a new audience, even though some of you guys have heard it before. And I also
found that people would register for the webinar and watch it three, four, or five times before
they'd be willing to buy. And so it was like, it was a lot of discipline for me to not want to change it or tweak it,
but by just being consistent with it
over and over and over again,
that was the secret that built our home.
Yeah, and by the way, that is a big secret.
So we can close on that.
People ought to hear it.
A lot of the purchases for booking an appointment to an advisor or a doctor, a lot of response
happens after four or five exposures to the same pitch. So people will get same direct mail piece again and again and again. In financial
services let's take Fisher. If they fit a particular demographic profile, they're going to get that saying that
fisher piece
five times a year
and
eight significant number of them
will say anecdotally
they have all put that
they have read it
uh... they almost responded
and then finally the fourth time or the fifth time they did with
TV infomercials, which you could click in and out of, so they have some similarity to
web presentation. We knew statistically from surveys, from talking to customers, that a great many of them watched
the entire program, 28 and a half minutes, about a mop, four times before they ordered. And so that's how media works and that's one disadvantage of selling from the stage
or selling one-to-one in person is you don't get to gather them all up again two weeks
later and lay it on them again.
You don't get to go to the home or the office, make the presentation, not make the sale and
come back next week, sit the guy down and do the same presentation.
You don't have that opportunity. But with almost all media, you do.
And with web media, that is on demand access, people can come back on their own, just as
you described, and watch it again.
And watch it again. They will. Not everybody, of course, but a significant
number of the buyers do. They are getting to a point of belief through repetition. And you want to take full advantage of that repetition. And your media
strategies, whether mail or email or webinar, et cetera, your media strategy should provide this repetition opportunity whenever you can.
He had a titanium member, a film member for a long time, his name is Rod Ipec.
And his info business at the time sold to auto repair shop owners.
And he had a little direct mail booklet that worked.
A list of independent auto repair shop owners is not big.
It's not a big niche market, which was one of its problems.
But that booklet worked.
Gee, if only we could get them to read the booklet again and again, they buy.
And so for almost two years, we mailed the same booklet to the same list every month.
The only thing we changed was the outside page.
We changed the color of the paper and got almost the same response month
after month after month after month. I'll give you one more. Speaker years ago his
name was Chris Haggerty, leadership guy, and Chris had gotten a big article
written about him. One of the airline magazines, Beltas,
I think.
And we were on a flight together, and he was telling me that he didn't think he was ever
going to have to market for months because when the article came out, he actually was
buried in inquiries from the kind of corporate executives that he needed to book him.
He said, geez, if I could just make that repeat.
And I said, well, why not?
He said, well, they're not going to publish the exact same article about me every six
months.
I said, no, but they'll sell you four pages, and you could republish the same article every six months.
Since you're buying it, you can tweak it if you want and you can strengthen the call to action at
the end. But if I were you, I would just buy four pages and make a deal with the writer, and pay her a little fee, and run the article.
And he did it at least three times.
And he got basically the same kind of response each time that he did it.
So, repetition in
advertising, marketing, and selling is an important factor.
Obviously, as direct marketers, we believe in getting it
paid for each time, not like
brand advertisers do it, but it is important.
Yeah.
That's awesome.
Well, thank you, Dan.
That was a lot of cool stuff for people switching to one-to-many selling, and I think that was
amazing.
Now, obviously, if you want to sell stuff online, you're going to need a good funnel. and I think that was amazing.
Now, obviously if you want to sell stuff online, you're gonna need a good funnel.
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