The Startup Ideas Podcast - How I run a team of AI Agents 24/7

Episode Date: July 24, 2026

I welcome Ryan Carson back to the show to turn anyone into a world-class agent operator. Ryan spent 25 years founding companies, scaled Treehouse to around 110 employees and a million learners, and no...w runs Untangle, an AI divorce agent for family law firms, as a team of one while his revenue tracks toward 4x this month. He walks me through his full stack: running cloud agents in parallel, building automations that watch production and improve themselves, and shipping 22 to 40 PRs a day, often from his phone. We also get into keeping token costs sane through model routing and building a durable reputation by sharing your work on X. By the end, listeners hold a clear playbook to run agents, automate the busywork, and ship faster. Timestamps 00:00 – Intro 01:43 – The New Agent Paradigm 04:24 – Inside Ryan’s eight-screen desk setup 07:23 – Why Devin and cloud agents 10:00 – Everyone Is Now a Manager of Agents 13:15 – Local vs Virtual Development 14:50 – Agent Management System 24:22 – 3 Automations to build 32:54 – Self-improvement loop with Grace 34:38 – Token costs and model routing 40:33 – Building reputation on X 44:03 – Closing thoughts Key Points Ryan frames every knowledge worker as a manager of agents, and mastering that role is the new edge. Cloud VMs let Ryan run five to ten agents at once and ship 22 to 40 PRs a day. Roughly half of Ryan's work happens on his phone, which keeps his agents moving in real time. Automations like a production watchdog and a daily self-improvement loop hand Ryan a running summary of what matters. Model routing keeps costs in check: budget around $5k a month per employee and lean on cheaper fine-tuned models. Sharing your work publicly on X compounds into relationships and opportunities over time. Numbered Section Summaries Meet Ryan and Untangle Ryan Carson returns to walk me through his stack. He spent 25 years founding companies, scaled Treehouse to about 110 employees and a million learners, and now runs Untangle, an AI divorce agent for family law firms, solo, with revenue on track to 4x this month. The World-Class Agent Manager Ryan's core premise: everyone is now a manager of agents, and becoming the best in the world at it is the goal. He argues that managing agents makes you more technical over time, much like a skilled engineering manager. The Desk Setup and Key Security Ryan lays out eight screens, a 52-inch monitor, a UG Monk paper to-do system, a vertical mouse, and Whisperflow for voice. He stores all prod write keys in 1Password and hands them to agents only when a task truly calls for it, keeping production safe. Cloud Agents Over Local Machines Ryan explains cloud VMs: click a button, spin up a fresh environment, and run many agents in parallel while the code stays cleanly separated. He credits this shift for his 50x jump in output and urges builders to move work into the cloud as fast as they can. Staying Sane at 50x With 22 to 40 PRs a day, Ryan treats his job as making 10 to 20 high stakes decisions before lunch. He pins his most important threads, checks them on a roughly 25-minute cadence, and works from his phone so his agents keep moving. Automations That Run the Business Ryan shares three automations: an end-to-end signup test that browser-tests three times a week for about $60 in tokens, a 9am production watchdog that summarizes customer activity and links to real UI, and a daily self-improvement loop where an agent named Grace grades chats on a rubric and ships roughly three fixes a day. Token Costs and Model Routing After a $20k token month, Ryan settled on roughly $5k per employee plus heavy model routing, using cheaper fine-tuned models like SWE 1.7 for loop work. He favors independent agent labs such as Devin, AMP, Factory, and Cursor for affordable long-term engineering, while enjoying the subsidized Codex Mac app for everyday tasks. Reputation and the Long Game Ryan closes on building a software factory where agents write, review, and ship 100% of your code, plus building credibility by sharing your learning on X. He points to Sahel Bloom's rise from private equity to a million-plus followers and a New York Times bestseller as proof that publishing what you learn opens doors. The #1 tool to find startup ideas/trends - https://www.ideabrowser.com LCA helps Fortune 500s and fast-growing startups build their future - from Warner Music to Fortnite to Dropbox. We turn 'what if' into reality with AI, apps, and next-gen products https://latecheckout.agency/ The Vibe Marketer - Resources for people into vibe marketing/marketing with AI: https://www.thevibemarketer.com/ FIND ME ON SOCIAL X/Twitter: https://twitter.com/gregisenberg Instagram: https://instagram.com/gregisenberg/ LinkedIn: https://www.linkedin.com/in/gisenberg/ FIND RYAN ON SOCIAL Ryan’s Website: https://www.ryancarson.com X/Twitter: https://x.com/ryancarson Untangle: https://untangle.us

Transcript
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Starting point is 00:00:00 I don't think it's crazy to say that the people who know how to run teams of AI agents are going to be able to outperform everyone else in this AI age we're in. So how do you actually run teams of AI agents? What does this mean? What's the step by step way to actually do this? And what are the tools you need to know like Dev and AI to actually go and do this? Well, on today's episode, I brought on Ryan Carson and he clearly explains all of this for you. He even gives you a tour of his insane setup for how. he manages his AI agents. So by the end of this episode, you're going to understand what cloud
Starting point is 00:00:36 agents are, how you can set up automations, how you can create a software factory that creates software 24-7, and you're going to be able to understand it just really clearly because he does such a good job at explaining all this. So enjoy the episode. I'll see you at the end and have a creative day. Ryan Carson, back on the pod. By the end of this episode, Ryan, what are people going to get out of this. So you're going to do, be able to do three things really well. You're going to be able to run cloud agents. You're going to be able to do automations. And you're going to be able to ship faster. So whether you're a founder, a solopreneur, a stay at home parent, you're just going to become an agent pro by the time we're done. Okay. Because I think a lot of people listening
Starting point is 00:01:29 this might have, they've played with agents, cloud agents. But you're going to help. them just get the confidence basically to be world class. I think that's what I'm trying to, that's what I've been thinking a lot about it. It's like, okay, there's a bunch of people who have played with agents, but how do we become world class agent operators? Yeah, essentially, you are a manager of agents now. So no matter what you used to do, whether it was a people manager and I see, you are going to become a manager of agents now and you need to be the best in the world. And it doesn't matter whether you're a VC, a founder, an IC, a mom, a dad, like a college student, you should manage agents and be the best at it.
Starting point is 00:02:14 And we're going to show you some tips for that. Okay. So where do we start? Okay. So let me give some context, right? So people understand where is this coming from? So I've been a founder CEO for like 25 years. I'm working on my fourth company now.
Starting point is 00:02:29 At my last company, Treehouse, which was acquired, we had, you know, I think up to like 110 full-time employees, taught a million people how to code. So I've done the whole build organization thing and manage organization thing. And you learn a lot about managing people on that. And now this startup, which I'm running, I am one employee right now. So we've raised a seed round. We're scaling really fast. Our revenue probably is going to 4X this month.
Starting point is 00:02:58 And I'm probably going to be hiring my first employees. We are essentially an AI divorce agent. for divorce firms. So we do the dirty topic that no one seems to want to tackle, which is family law. So I've learned a lot about how to scale me, right? And so I'm going to help folks understand how do you manage a lot of agents well? How do you check the work? How do you automate things?
Starting point is 00:03:22 How do you work from your phone? You know, I do almost 50%, probably more of my work from my phone. And it's pretty wild. So that's where we're going to take you. And I will say as well, like, this is going to change every three to six months. So we're going to share a lot with you, get your hands dirty, try it. And the best way to learn is to do. Cool.
Starting point is 00:03:50 Yeah. I'm actually, I'm particularly interested in the phone stuff because I actually do zero percent of my stuff on the phone. What? Yeah. Okay. Let's talk. So let me start by just showing you. Well, when I'm at my desk.
Starting point is 00:04:02 What is the world like? Right? So right now I'm in my home office. I work from Connecticut and I do all my desk work here. And I've got this big 52 inch Dell monitor. I used to have like a couple monitors and I was like, screw it. I just want a huge monitor. So let me share my screen. And all right. So what I do is I set up eight screens on my monitor. And I also, enjoy food and snacks as I code. But the key is to have eight things up at once because I have to multitask a lot of agents at once. I also use a paper system to keep track of some of my to-dos, which is a little bit weird. I use the UG Monk system, which is kind of fun. And I've got a killer razor mouse. I was getting a lot of wrist pain, actually. So I decided to go vertical mouse on that.
Starting point is 00:04:59 I also have a button which actually is connected to whisperflow. So I almost use whisper flow for all of my stuff. So I've got Slack on the top left. That's where I get notifications and things about what my agents are doing or what is happening. That's the primary thing I use Slack for. And then what I do is I lay out various other screens. So I've got a one password always set up. It's very important to keep your keys safe, secure, and separated from the agent, right?
Starting point is 00:05:33 So I've got all my prod write keys in one password. I do not give my agents prod right keys. So production writing is dangerous, right? And your agents will do something bad. And so you need to set up a system where they ask you for the key when they need to write to prod. And then you go into one password. You copy and paste it into the session. And you're both very clear about it.
Starting point is 00:05:56 what you're doing. So that's one tip. Keep your keys secure. And then I use Devon. So Devon is created by cognition. I think it's one of the best software factories in the industry. It's not cheap, but it's good. The things I'm going to talk about today are not Devon specific, but they do work very well in Devon. And one of the keys is cloud agents. Then I usually have two screens set up where I'm testing. my app. It's just a lot of testing. And then, of course,
Starting point is 00:06:29 I've got X in the top left and top right. And then on the right, I've got Codex, which we'll talk a little bit more how I do most of my work in cloud in Devon. And a lot of that work, like we talked about, 50% is probably on my phone. And then whenever I do desktop or whenever I'm doing things locally,
Starting point is 00:06:48 I'll do it in Codex. Usually that's in the bottom right. So that's kind of my, when I'm at my desk, my setup and what I do when I'm here. But the truth is I do a lot of work, you know, from this, my iPhone. This is my beautiful wife. It's just I get a lot of stuff done.
Starting point is 00:07:09 You know, I'll be in the shower and I'm thinking, okay, I need to check on that PR. Or maybe I want to land that PR, right? You know, grab it, talk to Devin, which is just done in a browser on my mobile. And I get a lot of stuff done that way. So that's my setup. So I keep hearing this that Devin is almost, you know, it's the most powerful coding agent. And, you know, can you just for folks who haven't heard of Devin or who haven't played with it, like, why is that? What is going on?
Starting point is 00:07:39 So, so about two years ago, maybe two and a half years ago, Devin came out and they pitched it as this idea of like, it's a software engineer, right? And honestly, it didn't work very well, right? the models were just not good enough. And no matter how good the harness was, the models just weren't there. And then fast forward to, you know, 2026, the models are definitely good enough. And when you have a good harness that is cloud-based,
Starting point is 00:08:08 it's really good. So think of it as you've got your choices, right? So if you're using agents to build things, you're probably using codex, you know, from open AI or using ClaudeCode from Anthropic or you're using one of the, Indy, I call them the indie agent harnesses. You've got AMP, you've got cursor, which is not independent anymore, but sort of,
Starting point is 00:08:29 owned by Elon. And then you've got cognition, which makes Devon. You've got factory as another one as well. So you've got these choices, right? And so I thought, okay, I want to scale myself horizontally. Like, I want to be able to run as many agents as I possibly can. and I don't want to be working on my laptop and trying to figure out which code is colliding, you know, which work tree am I on, a lot of technical stuff that really it keeps you from shipping.
Starting point is 00:09:05 And, you know, I know there's a lot of different folks to listen to show. You might have solopreneurs who are newer to coding. They don't have computer science degrees. They're not super technical, but they're building things. Then you may have, you know, software engineers who, are multiplying themselves 10 to 100x. They have deep understanding of software and architecture. And then you have founders who are coding but are abstracting themselves.
Starting point is 00:09:28 And you have VCs who are coding, you know. But everybody is going to learn a couple skills. And what's interesting is I'll sort of zoom out for a second. I think we all thought that engineering and being technical was going away. But actually what's happening is the more you become a better agent. manager, actually, the more technical you become. And I think a good analogy is that you are basically an engineering manager, right? And so to be a good manager of many agents, you do need to become technical, right?
Starting point is 00:10:06 There's this reality of you have to understand what Postgres is. You have to understand a production environment versus a dev environment. You have to understand migrations. But the truth is you'll learn all that by using agents. right? And so I am way more technical than I have ever been in my whole life. And so I think the idea is become more and more technical. Therefore, okay, so let's backup. Why, Devin? What is it? It's a really good agent. They have their cloud environment really nailed down. So that's the first takeaway I want to talk about today is cloud. Okay. How can you run more agents, get more done? And the answer is you work in the cloud, not on your local machine. Now, for the folks that aren't super technical, sort of explain, what does that mean? So when you're writing code or you're building things, you are editing code, right? That code has to be edited and then hosted somewhere, right? And usually what we used to do is we used to all work on
Starting point is 00:11:07 our Macs, and that's called local development. And you have to set up your whole local development environment. You have to have your database. You have to have your authentication. You have to have everything local. You have to have your dev server set up. And then what happens if you want to do two things at once? You have to either use get work trees, which is pretty technical and hard to understand, or you have to literally make another copy of your code in another directory. And then, so then to work on two things at once, you have to have two copies of your code, which is hard. And then what about three or four?
Starting point is 00:11:38 What if you want to do five or ten things? It just doesn't work. So what Devin does, and I think a lot of good independent agent harnesses like cursor is doing this now, I think Codex is starting to do this okay, is they create what's called a VM or a virtual machine in the cloud. And it's basically a little server and it is your development environment and you click a button and it spins up and all of a sudden you can code in there. And the beautiful thing is if you can you can create infinite numbers of these things. So I often have, you know, at least five cloud agents working at once, often 10. And there's no risk that the code is going to collide.
Starting point is 00:12:24 So what it does is it takes away all of the mental overhead of trying to coordinate these things. Like, I want to work in this part of the code, but what if it overlaps this part of the code? Or what if, you know, I want to do that. Have I synchronized and pulled the latest? Like, I don't know. And when I work in the cloud, I literally just open up my browser and I click new session and a new and a new VM spins up. And I never, ever have to think about it. So I think if you are working locally, I honestly think you are a caveman.
Starting point is 00:12:56 Like I think you're, you are holding yourself back and you are shipping 10x less than you could be. And it is not smart. No matter if you think the cool people work locally and all the smart. And it's not true anymore. You work in the cloud. Yeah. I mean, there are a lot of people like on X who are sort of like local maxis who look at people who spin up virtual machines and cloud agents as sort of like amateurish.
Starting point is 00:13:30 What do you say to people like that? They are not doing real work. Here's the deal. Right. So as soon as we hit PMF, with Untangle and we started acquiring real customers and having to ship real fixes, real features. Like I had to probably 50x my output, right?
Starting point is 00:13:52 And you just can't do it if you're working locally. So I think it's nice to work locally. And sometimes you have to if you're doing heavy front end stuff. So say you're shipping a brand new feature with a lot of UI, like a lot of new UI, right? then yes, of course, you're probably going to spin up a local agent and you're going to do some light front end, you know, probably wire framing. But as quickly as you can, you want to move that into the cloud and then let a cloud agent take over. So I think this is happening to a lot of people. I think a lot of the traditional knowledge of how to work is out of date.
Starting point is 00:14:35 That's where we're at. Okay, so if you do start using cloud agents and you do 50X output, you know, in some ways that is a little stressful because you have so much stuff going on, right? And now all of a sudden you have to manage more. So how do you structure a system so you don't go absolutely crazy? So it's interesting. I think first of all, you have to shift your expectation of what your work is. And what your work is. and what your work is now is making high-stakes decisions almost all day. So in the past, like we all had the luxury of making probably, you know, at most, maybe two to three high-stakes decisions per day, right? You'd have an important meeting with your key team or with a customer and you'd make a couple important decisions and you would communicate those decisions and then they
Starting point is 00:15:27 would get done over, you know, two weeks. You know, I think you have to sort of mentally pace yourself to say, say probably by lunch, you're going to have made, you know, 10 to 20 high stakes decisions. And so you have to learn how to do that. So which is your question. How do you do that? And I think there's a couple simple things, right? So when I'm working with my agents, I actually have to organize my threads by, and I pin the ones that are the most important work we're getting done today.
Starting point is 00:16:03 Right? because there's a lot of quick bug fixes or, you know, small things you're shipping. And you kind of learn to separate into two buckets. What are the big, big, important things I'm getting done today? Pin those. And then the other things, just let them rip and get back to them when you can. And then set yourself this kind of almost timer, right? Where you're like, okay, I'm going to go crazy if I just click through my threads like this all day.
Starting point is 00:16:32 you just get completely wiped out, right? And so it's almost this discipline of saying, I'm actually, you know the phrasing smooth is slow, smooth and smooth is fast. Yeah. I think there's a little bit of that where you realize I can only check on my agents and make high-stake decisions probably every 25 minutes. And so what you might do is settle into this cadence where you check on your high-stake decisions. stakes threads like every 25 minutes just so you can like literally mentally rest.
Starting point is 00:17:09 And then the other side of that is just understand that this is the world we live in and it is kind of exhausting. And that is kind of where we're at. And in order to survive in this new world, you're going to work a lot more, not a lot less. And on that note, I'll share my screen because there is essentially a world we live in now where you're going to ship probably, you know, so this is my PRs, right? And we're looking, these are days, right? And you can see what, you know, the average here is sort of this 22 to 25 PRs a day.
Starting point is 00:17:49 Right. And sometimes, you know, 40 a day. Most of these are being, you know, merged, right? A couple are being closed. And what's funny is what happened this day, I went hiking with my son. which day is that I can see your cursor oh it's uh the was the 18th um and so we went to climb mount washington and i literally couldn't access my my phone um but notice immediately the morning of right you know while he was sleeping i i shipped what is that you know eight PRs um so this is kind of
Starting point is 00:18:23 you know the world we live in now um and we could talk about that um but let's zoom out to the the lessons here you've got to go cloud, right? You have to understand in order to compete in this new world. You're going to be working half the time from your phone. And it is tiring, but it's like going the gym. Okay, I have this new muscle like I never had to exercise before. And it turns out this weird back muscle. It turns out like that's the most important muscle in the world.
Starting point is 00:18:55 And if you don't do it, you're not going to win. So the way to do that is set some sort of cadence for yourself, your most important threads, write it down. So this, you know, what I'm going to sort of flash up on the screen here is my written to-do list. Every day, you know, I use this hilarious analog system to like, to remind myself what are the most important things we're going to ship today? Because there's going to be 10 probably PRs that we ship that are, you know, putting out
Starting point is 00:19:24 fires. And you can get distracted and exhausted. So cloud and then exercise this new weird back muscle. which is making high stakes decisions all day. Including on your phone, right? We were basically saying it's like you're going to, because of the velocity of, of, you know, knowledge work. And you're just, you'll have stuff going on and you will need to be there to say, yes, no, actually this.
Starting point is 00:19:58 Yeah, I'm giving feedback in real time. and, you know, why your point is, why wait until you're in front of your Mac to give feedback? It makes no sense. If you're trying to hit product market fit and if you're trying to 4X revenue in, you know, in a month or whatever it is, you know, why. You've got to be available. Got to be available. And, you know, I think it just, it's easy to think of these things as humans, right? Like, you have a team now that is infinitely scalable.
Starting point is 00:20:28 they're going to do work very fast and they're going to be blocked by you making important decisions, right? And you can't delegate the decisions yet. I think we're still very much, even if you use fable, like this is a trick, is use a fable thread as kind of the manager and then ask it to spin up children. And I do this a lot. So, you know, I'll spin up a fable thread and I'll say, okay, you know, we want to accomplish these five things, you know, spin up five, you know, child devon sessions. don't use Fable. I use Fusion for that, which is a cheaper model. It's cool.
Starting point is 00:21:01 It's like their new model where they've got. Fable is kind of the parent and they've got a sidekick. The point is it's not viable to run Fable or any super premium model all the time, but have a sort of a parent, you know, very intelligent model run children. You can do these things. But in the end, you're going to have to pay attention. And it's just like if you ran a. big team and you are out to lunch on your boat all the time. You got to get in the office.
Starting point is 00:21:31 And the office is your phone. And so get it done. So Greg, this is my homework for you. Next time we talk, I want you to be doing more than 50% of your work on your phone. Yeah. I mean, that's why you're here, right? Like, you're a lot of people ask me, like, how do you choose guests and why do you explore topics, certain topics over other topics? And it's really, it's for everyone. Like I love arming people with the information, the tactics, the systems. But I'm also everyone. Like I'm a part of that, right?
Starting point is 00:22:03 Like, a part of that is like, I know that you're doing this. And I want to understand why you're doing it. And I also want to understand, like, you know, one of the takeaways I have is your system for dealing with tasks is not too dissimilar to a very organized person pre-AI. Right. Like the idea of like pinning, you know, your most important things. Like it's on one hand, it's pretty obvious. But in the other hand, if no one tells you like, hey, you know, the way to do this so you stay sane is via that system, it's overwhelming. Yeah.
Starting point is 00:22:39 It is funny. It's like back to the basics, right? Yeah. It's just in an age and age. And it turns out like being a very, very good engineering manager is probably one of the most valuable skills you can. and you can teach yourself. And I have the honor of sort of mentoring my nephew right now. And he's coming to me and asking me, how do I win?
Starting point is 00:23:01 You know, he's just come out of college soon. How do I win in this new world? Right. And, you know, I basically teaching him what we're talking about on the show. It's like, okay, your job is going to be managing as many agents as you possibly can. Get good at that, right? Which means, you know, you need to start to adopt these, these behaviors, right? work in the cloud, prioritize what you're doing, learn how to make high stakes decisions quickly, get technical.
Starting point is 00:23:29 You know, it is a farce that engineering is going away. Like if anybody tells you engineers are going away or becoming less technical, they're just not doing the work, right? And it's like being a carpenter. Like, say you had robot carpenters around. If you were a real carpenter, you'd be a much better manager of those robot carpenters because you understand how to make the cut. you know, where to put the nail. And so it's important. So to backup.
Starting point is 00:23:58 And if you're listening to the show, like the thing I want you to walk away is, is cloud agents. Get your reps in. Figure out how that works. Try it a couple times. Do it from your phone and get comfortable, you know, looking at your small phone interface and learning how to work that way. So I think that's, that's thing one.
Starting point is 00:24:21 It's very important. The second thing I want to dive into is automations. Okay. So say you're working in a cloud, well done. You know, you're starting to separate yourself from the crowd. The second thing is automations. You need to sort of think about things that you would have normally had a meeting with, you know, once a week with your team where you check on something or daily you check on something and build an automation. What does that mean?
Starting point is 00:24:48 So the first thing to do. is go back to your agent, start a session, and say, okay, I want you to automate this task every X amount of days. And so one of them that I do, it's really simple, is that I want to automate the test of signing up for Untangle, creating a case, onboarding a client, having that client go through discovery, you know, basically our user experience. But I want that to be automated in a browser. Like, this is not rocket science. This is basic user testing, right? But it turns out that good agents can do this. And so the big unlock is set up your agents so that they can make themselves better instead of you trying to build these systems.
Starting point is 00:25:38 And so I set that up. And then in Devon, it's really cool. It's called a playbook. But the idea is it's sort of like, here's how to do this thing. It's different than a skill. It's more of a list of things to do, how to do them correctly. And I have a, it's called end-to-end sign-up test. And that runs three times a week.
Starting point is 00:26:01 Because it is expensive. It's probably 60 bucks and tokens because it's doing a lot of, it's doing a lot of browser testing. And I think that's sort of a side point I want to explain here is it's, it's now vital that your agent can can properly browser test. And it really should work out of the box, right? This is part of the reason I use Devin is because they've been using cloud agents that can do browser testing for two years now. It's so good.
Starting point is 00:26:36 It records a video. It annotates the video. It then looks at its own video and it fixes bugs that it sees. Right. So you have this agentic loop. that is specifically around browser testing, that then is automated three times a week, right? And then what do you do with that?
Starting point is 00:26:55 And then you need to trigger a triage based off of that. So say that it's like, oh, wow, during this, the third test failed in this automation. I'm going to spin up a Devon session or an agent session to then fix it. And then you have to figure out where do you know that that failed? How do you know? did the agent just kind of silently fail and then fix itself? What about the PR that was created?
Starting point is 00:27:21 So you have to start thinking about how do you see these things when they happen, right? As the manager of all these agents, how do you know what's failing, what's not? And that's again, we should talk to your agent and say, okay, we've got this end-end test. You know, I understand it runs Monday, Wednesday, Friday. I understand it, you know, it triggers a child trios session, if anything, goes wrong. How do I know about it? And then your agent might say, well, you know, why don't I post in Slack? You know, and you could say, well, okay, how are you going to do that? Well, we need to connect the MCP. You know, how am I going to know, look in that channel? There's just all this machinery
Starting point is 00:27:59 that you need to, to automate and figure out and work through to build that system of automation so that you are doing less of the work. So this specific automation, is this more of a like bug testing QA automation or is it more of a you know UX QA perspective? This one is more about finding bugs that have been introduced to prod that somehow we missed in our user tests in our automated test suite. So that one in particular is like, hey, we just can't have signups go down and not know about it. But, you know, sometimes your automated test suite just, it doesn't catch everything.
Starting point is 00:28:49 But a good old-fashioned clicking through the site in a browser catches that. It is not really about the U.X. I think that there's no, one thing I will say is there's no substitute. And we probably won't have a substitute for a while of you using your own app. They're just, isn't a good substitute right now. So right now, every so often I literally go through our entire app myself. And then I obviously quickly spin up, you know, sessions to fix bugs I find. But we're just so far from agents still. The smartest models in the world still lack this sense of obvious, you know, intelligence.
Starting point is 00:29:39 where you're like, why did you think that was okay? Well, yeah, I think the bigger question is, you know, if there's a division of labor between human beings and agents, what are the tasks that you as the human being are going to be doing or are the sets of tasks? And what are the sets of tasks that the agents are going to be doing, that you're okay with them doing and keeping you in the loop? So my question for you around automations is beyond QA,
Starting point is 00:30:04 what are some other automations that, you know, a founder, could be implementing. So let me pull up my list for you. So the kind of automations that I have are clearly QA bug fix. Fine. The other is what I call my production watchdog. So we've got a lot of real law firms using Untangle. We've got a lot of real clients, you know, going through discovery.
Starting point is 00:30:35 And we've got just a huge amount of activity. And honestly, I can't keep track of it, you know, mentally by just looking through logs. And so what I do is every day at 9 a.m. I have what's called a production watchdog automation, which what it does is it goes through all of the events in the database that happened for our paid customers. And it summarizes that in a JSON file. And then that JSON file is in our admin. And then I, you know, know every morning I go in and I click on the. production watchdog and I read through the summary of what the customers did. And it's so valuable.
Starting point is 00:31:16 So it's sort of like you can imagine, you know, your chief of staff showing up and saying, you know, all right, Greg, here's the important stuff that happened yesterday for our customers, right? And I'm going to roll it up and explain, you know, the things that went well and a couple bugs that we saw. So that's an automation. Essentially what happened yesterday, that was important. So that one. That's a big one.
Starting point is 00:31:39 Yeah. It's honestly a big one. Like it's like one of those ones that sound small, but is a big one because you're going, you think you know what's going on, but you don't. You don't. I mean, and it's so shocking to me. Like, yeah, the amount of times I'm like, oh, that I, and this is the other trick. Man, so use a production watchdog automation, pick your most important customers.
Starting point is 00:32:01 And then make sure that in that report, it's like the customer did X. here's a link to view that, right? And so I actually have a production instance where you click it and you actually see what the customer was doing. And then I'll be like, whoa, that's weird. And we have this amazing ability that, you know, over, you know, millions of years of evolution and very quickly picking up things that are off. And so there's a couple times I'm like, that's weird. And I click into it and it turns out, oh, the user experience. that the agent built on that wasn't was wasn't quite what I thought it was and so yeah
Starting point is 00:32:42 production watchdog automation that links out to real UI is just man that's a game changer so that's a big automation this is a really important a self-improvement loop how does this work okay everyone's talking about self-improvement right so in untangle we have an agent called grace and she is essentially a paralegal. And she has a lot of chats with both our customers who are attorneys, our customers who are paralegals, and our customers and their customers who are clients that are getting divorced. So how do I actually grade those chats and then improve them without managing the fine detail? So what I do is every day I have an automation that looks at these chats and then grades them on a rubric.
Starting point is 00:33:33 And so you, and again, just talk to your agent about this. You pick the most important part of your app that you want to self-improve and say, here's how you, agent, judge whether this thing that happens is good or bad. And then every day, I want this automation to kick off. Look at those things for us. There are conversations that Grace is having. And then I want you to grade them. And then if anything is bad or below this score, I want you to kick off a child session and fix it.
Starting point is 00:34:03 And it is shocking to me the number of small, you know, fine UX details that have been picked up by this loop and have been fixed. And honestly, there are things that I just wouldn't bother doing. Either I didn't know about them or I'd be like, nah, you know, it's a paper cut. Like, are we really going to, you know, ship a fix of that? But because the agent already identified it spun up a PR and it's ready to ship, I just go, ship it. and you know we probably ship i would say probably three of these a day wow yeah that's that's huge and you know a lot of a lot of the backlash on on loops is just that it's expensive um how how how have you with with devon specifically has it been
Starting point is 00:34:50 like absurdly expensive like what are we talking no so he well so here's the thing so last month i spent probably 20 grand in in tokens which is just too much. Like, it's not viable. I think all of us are in a place where we're getting to the spot where it's realizing, okay, for real engineering work per employee,
Starting point is 00:35:09 you're looking at probably five grand a month. Like, that's probably where we're going to shake out here. And anything more than that, you really need to figure out model routing. And so thankfully, cognition knows this. And everyone's figuring this out,
Starting point is 00:35:24 like whether it's cursor or cognition, I would say factory. amp. All of the independent agent labs understand. Our customers have a limit. They're not going to pay infinite token budgets. And then you have the, this is me ranting a bit, but it's like you have Codd Code and Codex who are just severely, you know, they're funding tokens and making it seem cheap. But this is not going to work long term. And so what I do is basically I have learned how to use the right model for the right task.
Starting point is 00:35:56 And so these reinforcement loops, they use what's called SWE 1.7. It's a fine-tuned model that cognition has specifically built for coding. It's super cheap compared to, you know, Opus 48, you know, GBT 5-6. And so a lot of these loops happen with this, you know, cheaper, you know, finely tuned model. And we're just going to see more of that. So you're talking, I don't know, it, you know, actually I could probably look and dig it out. but you're probably talking like five bucks a session on that. Okay, that's not bad.
Starting point is 00:36:28 I mean, and if you're not willing to pay 15 bucks a day to improve one of the core, you know, featured sets of your, like, what are you doing? Like, either it's not a real company or you don't care. Yeah. So spend the money. Like, and, and then, you know, figure out the system to reduce your token costs. I will say, this is why I don't understand why anybody would build their engineering on a frontier lab stack.
Starting point is 00:36:57 Like, I'm just going to call it out. If your whole engineering, you know, motion is happening inside of Codgode or inside of Codex, what are you doing? Like, because they are not incentivized to make it reasonable for you long term, right? They're going to lock you into their models, to their process. Whereas if you use an independent agent lab, you know, like an amp, like a Devon, like a factory, like sort of a cursory. like sort of a cursor, but they're kind of weird now.
Starting point is 00:37:27 Those systems are going to optimize for affordable engineering long term. And I don't think you want to be locked in to Anthropic or Open AI, you know, solely. I mean, to be clear, you can still use their models within some of these products, right? So you're not abandoning ship. No. It's actually, so it's yes and, right? So the beautiful thing is if you pay, you know, an independent agent lab, like a factory, like a cursor, like a cognition, like an amp, you know, etc. They're incentivized to figure out how do I give you the best results for the lowest price.
Starting point is 00:38:04 So they'll say, okay, we're going to use GPt 56 sole on extra high for this type of task. And then we're going to route, you know, to a, you know, to a sui 1.7, you know, and then we're going to have a check with a fable. Like, they're going to figure out that hard stuff. Yeah. And the other thing I will say is if you're trying to build a software factory for yourself, stop. Like, you know, the reason why you see, you know, ramp launch inspect, which is their custom in-house agent is because they got to a size where they had to build their software factory in-house. And if you get to a certain size, you will do that. But now if you're a one-person shop and you're just building something that's just you, you can probably get away with this $200 a month. you know, angle on a pick your frontier lab.
Starting point is 00:38:54 But as soon as you graduate into, okay, we're building a real product. We have product market fit. We're going to start hiring people. You got to build a software factory. And at that point, you want to be on an independent agent lab. Like, otherwise, you're going to have to build yourself, which is stupid. Or you're going to pay and be locked into, you know, a walled garden.
Starting point is 00:39:15 And you can't do that. The analogy I use for it is, you know, working with an independent. independent lab is sort of like a like working with like a mortgage broker or travel agent like they're going to make a lot of calls to make sure to get you the best price and stuff like that that's a great analogy
Starting point is 00:39:35 yeah to me I use both you know I'm in Claude code but I'm also I use cursor personally although Devin I'm interested in I might if people are interested I might just do like a whole breakdown on Devin if people want to want to do that
Starting point is 00:39:51 Kevin's so good now. You know, I just, it's so good. It's amazing. But I will say I do use Codex, right? The Mac app is so beautiful. And they are subsidizing the token so much that if you want an agent on your machine, just to do really cool, helpful stuff, open browser tabs and create Google Docs and check your email and do all this information work.
Starting point is 00:40:20 And basically get it. for free. I mean, you're paying 200 bucks and you get almost infinite tokens, like, awesome. But don't build your company software factory on that. Like, I just think it's bonkers to do that. We've covered a lot today. Is there anything else you wanted to cover? I feel like I'm just vomiting, you know, all of all the stuff in my head. No, it's important that like, this is what I wanted. I wanted you just to vomit everywhere because like it's sort of like, it's, advice that you you would give to your to your nephew i think um or 22 year old um you know a 22 year old fresh out of college it's like what are the minds i need to know in terms of managing agents
Starting point is 00:41:05 so is there anything else that people need to know cloud agents automations yeah cloud automations like those are the two that i want people to walk away from i guess the third is is really you will be using a software factory. And what I mean is the agents are going to be writing 100% in your code, reviewing 100% of your code, shipping 100% of your code. That's where we're going. And so the more you can get there,
Starting point is 00:41:34 the better. Thing one, thing two. I think, you know, thing three is it is important to build a credible reputation for yourself. Right. And I will say,
Starting point is 00:41:47 you know, the work I put. in over, you know, the last 20 years on X, like, it really pays dividends. And what I mean by that is if you share what you're learning publicly and you generally give, like write very helpful articles on X. And obviously, the Algo really does reward articles still. So you should be writing articles on X. You should absolutely be on X, no matter how you feel about Elon.
Starting point is 00:42:15 on because sharing your knowledge really does build up credibility, which will pay dividends. And I don't mean just like getting paid to post. I mean the network and the relationships. I mean, the reason why I'm on the show is because we built a relationship over X. And so I would encourage people, take the time to share what you're learning. It doesn't have to be super polished, but get out there and be useful to people. And it will open up doors. So you know more than you think.
Starting point is 00:42:46 Just get out there and share it. And you'll reap the rewards, not immediately, but eventually. I mean, even if you don't know, you can just say, I don't know. And that's your strategy, right? And that's interesting, too. Amen. And if you don't know, then gas an agent to help you. Yeah.
Starting point is 00:43:02 So. I mean, my original co-host of this show was Sahel Bloom. Sahill Bloom worked in private equity. And during COVID, he just started. writing about topics he was interested in. Like he would be like just finance topics or, you know, a particular individual who was interesting. And like it read as like Wikipedia articles,
Starting point is 00:43:26 but really focused on Twitter specifically, like optimized for Twitter. And that was his thing. And he wasn't saying I know everything. He was just saying like, I'm learning this thing. Here's the thing I'm learning. He grew in his audience over a million Twitter followers, wrote a New York Times bestselling book,
Starting point is 00:43:43 started companies on top of it, raised a fund on top of it. So anything is possible for sure on X. Do that. Yep. Just get out there and do, do, do, do, do and learn. You know, there's no try. There's only do, as Yoda says, right?
Starting point is 00:44:01 Totally. Ryan Carson, I feel smarter. And that was my goal. And speaking of X, you're a wonderful follow. I'll include links where you can follow Ryan across the internet, including X. He's a must follow. So please do that. Thank you for coming on, sharing your generous thoughts, incredible setup.
Starting point is 00:44:29 And is there anything you want to leave people with? No, thanks, Greg. Thanks for having the show. I appreciate you putting out the constant knowledge and sharing. it really makes the internet a better place. So happy to be here. And thanks for having me. All right.
Starting point is 00:44:43 I'll see you next time. Take care.

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