The Tim Ferriss Show - #484: Daniel Ek, CEO of Spotify — Habits, Systems and Mental Models for Top Performance

Episode Date: December 3, 2020

Daniel Ek (@eldsjal) is the founder, Chief Executive Officer, and Chairman of the board of directors of Spotify, the world’s most popular audio streaming subscription service with 320m user...s, including 144m subscribers, across 92 markets.Please enjoy!*This episode is brought to you by Wealthfront! Wealthfront pioneered the automated investing movement, sometimes referred to as ‘robo-advising,’ and they currently oversee $20 billion of assets for their clients. It takes about three minutes to sign up, and then Wealthfront will build you a globally diversified portfolio of ETFs based on your risk appetite and manage it for you at an incredibly low cost. Smart investing should not feel like a rollercoaster ride. Let the professionals do the work for you. Go to Wealthfront.com/Tim and open a Wealthfront account today, and you’ll get your first $5,000 managed for free, for life. Wealthfront will automate your investments for the long term. Get started today at Wealthfront.com/Tim.***If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. I also love reading the reviews!For show notes and past guests, please visit tim.blog/podcast.Sign up for Tim’s email newsletter (“5-Bullet Friday”) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim’s books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissFacebook: facebook.com/timferriss YouTube: youtube.com/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Starting point is 00:02:41 So make your holidays unforgettable this year and make someone else's holidays unforgettable. You might as well. Go to literati.com slash Tim. One more time, that's literati.com slash Tim. This episode is brought to you by Headspace. Life can be stressful even under normal circumstances. 2020 has challenged even the most resilient people I know. It's highlighted just how much we all need stress relief that goes beyond quick fixes or really the hope for just a one and done bandaid. Quick is fine, but we need stuff that is durable and that's where Headspace comes in. Headspace is your daily dose of mindfulness in the form of guided meditations in an easy to use app. Now you might ask yourself very reasonably, there are 2000 plus apps for meditation. Why would I use
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Starting point is 00:06:27 So learn more. Check it out. Go to drinkag1.com slash Tim. That's drinkag1, the number one. drinkag1.com slash Tim. Last time, drinkag1.com slash Tim. Check it out. At this altitude, I can run flat out for a half mile before my hands start shaking. Can I ask you a personal question?
Starting point is 00:06:50 Now would have seemed an appropriate time. What if I did the opposite? I'm a cybernetic organism, living tissue over metal endoskeleton. The Tim Ferris Show. Hello, boys and girls, ladies and germs. This is Tim Ferriss, and welcome to another episode of The Tim Ferriss Show. My guest today is none other than Daniel Eck. Who is Daniel? Daniel is the founder, chief executive officer, and chairman of the board of directors of Spotify. Most of you have heard of it, The world's most popular audio streaming subscription service with roughly 320 million users, including 144 million or so subscribers across 92 markets. Daniel, welcome to the show. Thank you so much for having me.
Starting point is 00:07:36 I thought we would start with a word I have never known how to pronounce, and it is your Twitter handle, at E-L-D-S-J-A-L. Could you please explain what this is? Yeah, sure. So the Swedish pronunciation is eldsjäl. It's a very special Swedish word. I actually don't think that the word exists in English or any other language, but it's basically, the direct translation is a fiery soul. And it means someone who's intensely passionate about something and is kind of there in the good and the bad times and perseveres. That's basically kind of what the name implies. So you usually find it in, you know, the Greenpeace movement 20 years ago, or you find it when someone's passionately fighting the local government somewhere. Those are usually those types of people. And, you know, it just always
Starting point is 00:08:39 resonated with me. So is that one of your favorite words or the connotations of it? Was it a nickname given to you? How did it end up your Twitter handle? Was it a reminder to yourself? me because I was often called that because whatever the issues were that I was passionate about, people saw that passion a mile away and they always saw me advocating for this long before I realized I was going to be an entrepreneur and long before I realized I would start Spotify. So it kind of just felt like a very fitting name for who I am. And, you know, it's just kind of been a part of my identity and a part of the things that I tend to get involved with. They all kind of share that characteristic. You mentioned, I'm not even going to try to pronounce it, and I'm so glad I didn't try.
Starting point is 00:09:38 Yeah. How do you say it one more time? Eld kheil. Eld kheil. I'm not going to get too close. It's actually pretty good. Thanks. It's actually pretty good. Thanks. It's actually pretty good. And it would usually have an umlaut over the A, is that right? The two dots? Yes. Yes, that's correct. So it's a very, very Swedish word. You indicated that it's
Starting point is 00:09:56 a word that doesn't really have a corollary in English, and there are lots of words in different languages, like saudade in Brazilian Portuguese, or I should say in Portuguese doesn't really exist in English. Are there any other words in Swedish that you care for that come to mind that just don't have a good equivalent in English? Well, there's actually a number of them. Another one of my favorites is a word called lagom. It's a word we use internally at Spotify quite a lot, actually. And lagom in Sweden is, I think, the best translation I could give is, it's just about right. It's not too much and it's not too little. And it's kind of, I think, encapsulates the Swedish spirit more maybe than anything else.
Starting point is 00:10:46 Like in Sweden, it's very much a culture of you shouldn't stand out. You're part of a collective being. And the best thing you can be in the Swedish society is being lagom, just about right. Like not too much and not too little. That's kind of what every Swede aspires to be, which feels crazy if you're an American, because that's about individuality and expressing yourself and don't be afraid to kind of like take space, but it's completely opposite in the Swedish society. In the context of Spotify is Logum, if I'm butchering that, but trying my best. Is that for a minimal viable product?
Starting point is 00:11:27 Is it for launching? In what context does that word get used in the company? Yeah, I think it's more around our culture. So, you know, we have in Spotify, these two kind of distinct subcultures as part of it. It's the American part, which is a very, very large part of Spotify today, and very inspiring to me too. I'm clearly Swedish and people can hear it on my accent, but I've spent most of my time probably for the last 20 years involved in things related to America. I know more than most foreigners about US politics, sports,
Starting point is 00:12:04 everything that's going on there too. And so the Spotify culture is kind of a hybrid between the two. But if you're an American and you do in the culture, then it tends to be the Swedish side or the Lagom side of the company. And for me personally, this has kind of always been the internal conflict because I've never wanted to confine myself to this Lagom, but I have certain traits of it for sure, especially by US standards. And you asked me about sort of my nickname on Twitter too. And my favorite quote probably above all is the George Bernard Shaw quote, you know, the reasonable man and the unreasonable man. I don't know if you've ever heard that. Sure. Fits himself to the world versus fitting the world to himself. Therefore, all progress depends on the unreasonable man. Am I getting that? Correct. Yeah. And now think about the sort of Swedish conformist society where everyone's
Starting point is 00:13:11 supposed to be the same. And then you have me coming into this society, basically wanting to be the unreasonable man. And you kind of see the clash while there's still certain aspects of it that I like. The fact that it's about a collective teamwork, it's not about the individual, it's about meritocracy in the sense that everyone can have a voice. All of those things are very important to me and vary, I think, Swedish values as well. So Spotify is really kind of,
Starting point is 00:13:43 its roots is in the mix between Swedish and American, and then it's kind of evolved to being distinctly Spotify. It sounds like your personal story too. And I'd be super curious to hear if you came out of the womb as a fire soul and being sort of half or maybe 70% rugged individualist, or if you were somehow encouraged to develop in that way. Because even in the United States, there will be people listening who are perhaps in a conservative family, and I don't mean politically speaking, but a family where they're not encouraged to stand out, where they're encouraged to follow the rules to go to high school, college, get a job, get married, have two kids,
Starting point is 00:14:26 and follow a script of some type, even though I think it's less pressure, perhaps, or expectation than you would find in some parts of Scandinavia or a place like Japan. Did this just come to you innately, or was it cultivated in some way? I've thought about it a lot, and I think the best I could say is I don't think that there's anything distinct in the culture. Some have the immigrant background where they had to fight for everything to begin with. And therefore, that was kind of a part of their story and who they were. I grew up in very much a working class family. My mom worked in a daycare center. My stepdad was a car mechanic. No one I knew was an entrepreneur
Starting point is 00:15:06 around me. So that certainly wasn't something to aspire to. But what I do think my parents gave me that it was incredibly important, and I think it's certainly been a trait that I've been able to find with a lot of the entrepreneurs that are kind of in my generation too is a lot of psychological safety. So what my parents did do very often was allow me to explore things, allow me to sit in and be part of grown-up conversations and not relegated just to the kids table and allow me to indulge curiosity, trying to answer the questions, even admitting that they may not know the answer, trying to help me find sources that can help me find information that then satisfied my curiosity. And I think a lot of that then created that kind of drive from just
Starting point is 00:15:59 that sort of safety I always felt. And it's actually, I think, super interesting when you think about this sort of European society model versus the American one. And I'm not taking sides, but I think a lot about the American model is clearly the necessity that creates the hunger, sort of the fact that you have to strive and should strive for betterment. And if you don't try to work hard and so on, you will not do well in society. And the European one is more like, no, there's a base level of security. Everyone should have food on their table. Everyone should have a house to live in. Everyone should be able to afford clothes and things like that. It may not be the nicest clothes, but that kind of level of security exists there. And education is free and healthcare is that. It may not be the nicest clothes, but that kind of level of security exists
Starting point is 00:16:45 there and education is free and healthcare is free. So none of those things are things you have to work hard for. And I've thought long and hard about that. And obviously, I think there's situations in where one leads to a different outcome that may be beneficial in both models. But in particular, one of the big things I think is, I think the reason why Sweden, for instance, have so many talented songwriters and musicians that are doing so well comes exactly from that. Music education in Sweden is free. And if you want to try to make a living as a musician, you know that the base is taken care of, meaning you can be on welfare for a period of time, and that's an okay situation for a period of time while you go for
Starting point is 00:17:33 your dreams. And because music education is free, everyone can afford to do that and can follow their curiosity where it takes you. So there's just inherently different structures. And I think for various personality types leads to different outcomes. But for me, I'm not sure I would have done so well if I was forced by society to kind of early on prove my worth. I've been more of a tinkerer, a wanderer. And I've always, because I felt the safety, I felt that I could think bigger and try new things because honestly, the consequences of failing were minimal.
Starting point is 00:18:09 Yeah, that is, I think, a really important both philosophical and structural difference that you're pointing out in certainly a lot of Europe compared to the US. And I could see arguments for both fostering entrepreneurship, certainly the arts, I think more so in Europe for the reasons that you mentioned. You have kids, and how are you thinking about raising your kids, if you're open to discussing it, with respect to providing enough safety net that they feel they can experiment and tinker, but not so much safety net that they feel, or not so much cushion, perhaps, that they feel they can just stare at the wall and watch paint dry. Yeah. You know, I don't know that I've figured it out or that I have a
Starting point is 00:18:58 sort of magic recipe. I'm still very much early in that evolution. My kids are five and seven. But what I do try to pass on is I believe in fostering creativity and safety. That's the kind of two principles that is incredibly important in my household. But in order to do that, I actually believe in constraints. And this is an important part because I feel like one of the greatest things in my day job today is I get to meet some of the most creative people in the world in their various fields, including, of course, music and arts. But the interesting thing for me when you think about creativity is most people associate it with unstructured thinking and unfeathered, just like they do whatever they feel like doing. But some of the most creative people that I know are actually
Starting point is 00:19:50 incredibly almost scripted in their creativity and their approach and their process and how they approach their creativity. And so I think in that sort of polarity between the structured and the unstructured, there's so much value. And so what I try to do is I try to provide those kind of clear boundaries, if you will, with my kids when it comes to things like, you know, how much time they can sit in front of a TV or an iPad, you know, how you behave towards other people, regardless of where they come from. It's a lot of sort of values, principles, even if you're five, let's make your own bed kind of
Starting point is 00:20:30 thing. So that kind of structure around you, but then at the same time, almost Montessori style, kind of work with them on evolving their passions. What are they interested in following along their journey and kind of nudge them in various ways just to discover their own creativity, discover their own kind of interests and passion. And I have no idea where it ultimately will lead to, but my hope is that it creates a way for them where they feel the psychological safety to pursue their own path in life independently of mine. Because I think that's the most important part is they are their own individuals. I have no idea ultimately where they want to take life and what ultimate passions that they have. But I feel very strongly that it shouldn't be my vision of what their lives should be. That should be the dictating factor there.
Starting point is 00:21:27 And that's at least something I've observed, feeling that from friends and growing up, that that's been important to me to not do to my kids. Thank you. I can only imagine, since I don't have kids myself, but watching the emergent development of these personalities and observing all the different influences, hopefully some of which are most of which are positive, you know,
Starting point is 00:21:55 shape them into their own individual selves. And I'd love to ask you about, I don't know if influences would be the right word, but books specifically, because my listeners often enjoy hearing about books since they might not have access to some of the people who have influenced you, but they may have equal access to books. You were kind enough to be one of the featured profiles in my last book, Tribe of Mentors. And there was a question about the books you've given most as a
Starting point is 00:22:25 gift and why, or what books have greatly influenced your life. And I'd like to talk about two of them. The first one is a book I have not personally read, and it's Black Box Thinking, subtitled The Surprising Truth About Success by, and I may get this last name wrong, but Matthew Syed, S-Y-E-D. And I would love for you to just describe how you came across this book, why you find it interesting. Oh, wow. It's funny. I probably, I should say, I read probably north of 60 or 70 books a year. So I oftentimes, yeah, I often don't remember exactly how I come in contact with things. It's almost like a serendipitous process where I buy a book because someone usually recommended it and me hearing maybe a minute or two about it.
Starting point is 00:23:15 And then I probably shouldn't admit this, but then it often lies on my coffee table for a while. And it's when I have curiosity or boredom, whichever one hits the first, that I tend to kind of delve into that book. And sometimes I finish it straight away because it kind of fits my mental state. And sometimes it is more of a sort of journey where I may start it, may not finish it, and then come back even the next day or next week or next month. And it's a process. But I've always been, specifically to this book, I've always been fascinated with decision making and thinking and what kind of biases and cognitive tricks
Starting point is 00:23:59 that ends up happening in your mind as you approach different situations. I'm fascinated by the fact that you and I may even be experiencing this conversation entirely differently, with entirely different perspectives and entirely different agendas. So what I felt was that Matthew kind of articulated some pretty useful frameworks for how to approach thinking, how to approach situations, what are good feedback loops for thinking, what are good mental models, if you will, to approach that, approach decision-making. And therefore, it's been one of the more recommended books for me. You mentioned, I can't remember the exact word, frameworks or toolkits. I know you're also a fan of Charlie Munger and Poor Charlie's Almanac. We don't have to spend too much time on
Starting point is 00:24:50 that because I think a lot of people will recognize that book. But it seems to me, based on the next book I'm going to mention, which is The Alchemist, that toolkits alone are not sufficient. Necessary, but not sufficient. If you want to achieve some degree of success, you also have to implement and persevere, right? And this is where the driving spirit comes in. And I'll just read this paragraph really quickly because I think it provides some context. So, The Alchemist by Paulo Coelho. And this is your words. Feel free to fact check if need be. But I spent an inspiring evening with Paulo in Switzerland around the time we were launching Spotify in Brazil.
Starting point is 00:25:29 It was fascinating to talk to him about how this book came to be such a hit. He never backed down and he allowed people to read it for free in order to then boost sales, much like how Spotify's freemium model was perceived in the early days. As you allude to here, because I've had Apollo on the podcast, a lot of people only think of the alchemist as this gigantic mega international phenomenon selling 50 million or 75 million, 100 million, who knows what the copy, the number of copies is now, but it was rejected repeatedly in the beginning. Yeah. And could you speak to, and I'll segue from this to something else in a minute, but
Starting point is 00:26:12 could you speak to what impact that had on you, whether it's the book or just the conversation about the book with Paolo? Well, I think I'm so inspired by people who are thinking on different wavelengths than yourself. And for me, Paolo has certainly been one of those individuals. I tend to draw myself to where I feel comfortable, which is around logic, reason, the engineering mindset. But there's a big part of myself and where I come from too. I come from a music family where music and emotions and feelings are inherently incredibly important too. And Paolo for me represents not the free spirit, but more spirituality, but in a way where he can
Starting point is 00:27:00 reason about it, he can talk about it. And the big takeaways I've had is thinking about, sort of, for me, two very profound concepts, which are kind of probably self-explanatory to most people, but it's really this notion of time and this notion of energy. And when I think about those two things, time is the one commodity we can never get more of. And energy is your state of being in the present time. And for me, I used to be just, honestly, I was not in a great shape.
Starting point is 00:27:37 I weighed probably 40 or 50 pounds more than what I weighed now. I didn't work out. I was working 100-hour work weeks. I looked at other people that weren't working as hard as I was and was discouraged by that and just thought they could never make it and they don't understand what's needed to be. And reading the book, Talking to Paulo, I think started a process within me. It didn't culminate at that point, but it culminated years later. But it started a process about sort of thinking about the spirituality, thinking about the energy side of things.
Starting point is 00:28:14 Where I am today, which is vastly different, I still constantly work on myself, but I think a lot more about balancing energy in my everyday life and overall. And you know, it's, you can't really balance it, but it's about finding enough things to do that gives you positive energy. And we all have to do things that take energy as well. But even, even during a day, make sure that if you have a few things that you know will take energy from you, balance it up by adding a few things that will add energy to your life and try to find those things that constantly do that. Those are things which are kind of unintuitive takeaways from the book, I would say, but the book for me represents more of a kind of inner process that it started rather than the very specific part.
Starting point is 00:29:08 And we're all on a journey. I think that's the kind of big takeaway from the book and finding out what that journey is and thinking about it bigger than just what our financial goals are or what our career goals are or the next week or next month and think about it in a broader perspective with energy, with life, for me, has been sort of a big catalyst. Just a quick thanks to one of our sponsors and we'll be right back to the show. This episode is brought to you by Wealthfront. Did you know if you missed 10 of the best performing days after the 2008 crisis, you would have missed out on 50%, 5-0% of your returns. Don't miss out on the best days in the market. Stay invested in a long-term automated investment
Starting point is 00:29:57 portfolio. Wealthfront pioneered the automated investing movement, sometimes referred to as robo-advising, and they currently oversee $20 billion of assets for their clients. Wealthfront can help you diversify your portfolio, minimize fees, and lower your taxes. It takes about three minutes to sign up, and then Wealthfront will build you a globally diversified portfolio of ETFs based on your risk appetite and manage it for you at an incredibly low cost. Wealthfront's software constantly monitors your portfolio day in and day out so you don't have to. They look for opportunities to rebalance and tax loss harvest to lower the amount of taxes you pay on your investment gains. Their newest service is called Autopilot,
Starting point is 00:30:34 and it can monitor any checking account for excess cash to move into savings or an investment account. They've really thought of a ton. They've checked a lot of boxes. Smart investing should not feel like a rollercoaster ride. Let the professionals do the work for you. Go to wealthfront.com slash Tim and open a Wealthfront investment account today, and you'll get your first $5,000 managed for free for life. That's wealthfront.com slash Tim. Wealthfront will automate your investments for the long term, and you can get started today at wealthfront.com slash Tim. Let's talk more about things that give positive energy. And I suppose part of that would be rebuilding or refining the machine in which we all live, right? The physical body. And you mentioned that you used to weigh something like
Starting point is 00:31:21 40 pounds more than you do today. A lot of people struggle to lose weight. What finally ended up working for you? Or what made the difference in terms of getting you at least started in successfully losing weight? It honestly, it was easy and it was hard in that it inherently, I was trying to do things in the past. And actually, like many people, I was successful for a period of time. And then I kind of went back to my old ways. And then I started eating poorly again, not sleeping well enough, stressing more, etc. And then quickly weight gain followed.
Starting point is 00:32:00 And where it kind of clicked and changed is I realized that I needed to actually change my life and change my habits and the only way to do that was to do it sustainably with things that I actually enjoyed doing and what I learned in it was that you know I didn't think much about training I didn't think it was that interesting I didn't think it was that interesting. I didn't think that, you know, I thought I needed to be on a treadmill for like an hour a day, sweating like a pig and hating every moment of it. And that's training. I didn't think it was for me. And what I realized instead was finding those small enjoyments. Like when you start the process, like I didn't then go to the gym every single day. I
Starting point is 00:32:45 started going maybe two days a week and made it a pattern. And I really made an effort to try to make every single time enjoyable in whatever way. So the things I really didn't enjoy, I tried to skip, but it didn't lean away from the sort of pain of training, but more kind of trying to do the things that I actually thought was fun and more interesting. And then the two days turned to three and then the three turned to four. And then as I was doing that, I started seeing some results
Starting point is 00:33:13 but I always thought about, can I keep this? Can I keep this going? It wasn't going to be a one-time kind of shift. And then what happens is once you start doing that and you start enjoying it, then you start realizing, well, I'm not actually accomplishing my goals unless I also shift my diet. All right, well, what are the things there that I truly enjoy? And I learned there was a number of things in my diet that I was doing that I actually didn't need and didn't even care all that much by removing. It could be all the smallest things. I used to have milk in my coffee, but in all honesty,
Starting point is 00:33:54 I don't really think it makes a huge difference to have milk or not. But if you have three or four cups a day, it adds up. And I used to take the elevator, not the stairs, but I actually kind of enjoyed taking the stairs. So it was just a creature of habit. Now I mostly take the stairs. And so it's these small micro things that then eventually kind of added up. But more importantly, in the end, despite the process, what I realized is that it made myself more sustainable. It made it so that I had more energy. And the energy, I could actually make myself more productive in my everyday life, whether
Starting point is 00:34:37 that was work or whether that was relationships to friends or even as a father to my children. All of it had a profound impact. Thank you for sharing all that. This highlights so many, I think, extremely important takeaways for a lot of folks who struggle with weight loss. Number one is that the small things seem small in isolation, but when you add them together, like the milk and the coffee, they can actually have a really significant impact. And I know people who have lost five to 10 pounds in a given month just by removing the milk from their coffee. It sounds absurd, but I've seen it over and over again because
Starting point is 00:35:16 the milk is so insulinogenic. It really has quite a disproportionate impact. And the importance also of adherence in so much as the best program doesn't matter, whether it's losing weight, learning how to code or anything else, if you can't stick with it long enough for it to achieve the desired effect and to sustain it. So those little tweaks really cumulatively can have a huge impact. I'd like to come back to the 100 hours a week. When you were working 100 hours a week, you continue to work very hard. And that is, I think, certainly a defining characteristic. But even more so for me, it seems like one of your defining characteristics is the ability to focus and prioritize focusing.
Starting point is 00:36:07 And you mentioned earlier that a lot of the most creative people in the world schedule their creativity. I mean, this is true across the board, right? Whether it's Jerry Seinfeld or certain musicians I've spoken with, the most consistently creative people have rules and structures and constraints. So it seems like you've done something very much the same to box out time to focus. And I just want to perhaps give an example of what your schedule might look like. And I want you to correct this if it's changed, but this is from the observer effect. And the question was about the schedule in the morning. And here's how it goes.30, I read for 30 minutes to an hour. Sometimes I read the news, but you'll also find an ever-rotating stack of books in my office, next to my bed, on tables around the house, books on history, leadership, biographies. It's a pretty eclectic mix, much like my taste in music. Finally, my quote-unquote workday really starts at 10.30.
Starting point is 00:37:18 Does your schedule still look pretty similar to this, or has it changed? No, it's pretty similar. Actually, today I started at 11 a.m. was my first kind of thing. So I ended up getting 30 minutes longer than I anticipated. But yeah, I mean, this is pretty much my everyday life. And I think Paul Graham of Y Combinator fame said a few years ago, he penned this paper that was kind of an aha moment for me about a meeting schedule or maker schedule, how different they are. And it was like something kind of resonated deeply with me. And I think a lot of people think they have to be in the meeting schedule all the time and that that is what's required to be an effective leader. Where in reality,
Starting point is 00:38:07 I think you can kind of be an effective leader no matter what your style is, but it has to be true to you so that you can unlock your own sort of superpowers. And in general, I would say, most people don't stop enough and think hard enough about their priorities and focusing on the problems that is the most worthwhile for them to try to solve. And they more operate on a kind
Starting point is 00:38:32 of first come first served basis when it comes to their time. So it pretty much is the way my current schedule works too. And I often don't take more than three or maybe four things that I do on each and every day. And I try to be very, very sort of tough on saying no, which isn't always the most fun thing to do, I will say. But it also means as a factor that I tend to get more stuff done of the things that truly matter in a given day and more time to think about other things as well than perhaps a normal kind of CEO in a normal kind of nine to five or nine to seven gig, whatever they end up doing. And I want to give an example of one question that might, I don't want to say surprise people, but be noticeably lacking
Starting point is 00:39:27 from the mindscape of a lot of people from day to day. And this is the question of what your role is at a given meeting. What is my role? And I've read about your contemplation of this question, but when you go into a meeting, what different roles might you have and why is it important to be clear beforehand on what your role is? If we actually take a step back
Starting point is 00:39:56 and we think about work for a moment and we think about work for knowledge workers because it's clearly different. The reality is a lot of knowledge workers that work in companies, most of the work that they're doing is done in meetings. Some of us do some actual other work too, but a lot of it ends up being in meetings. And it's surprising to me that we spend as little time as we do on actually thinking about the meetings we're having, if they're productive, if they're worthwhile, and if they're delivering on what the ambition was.
Starting point is 00:40:34 And I can only say that when you survey people, they tend to, when you ask if the meeting was effective or not, most people actually say that meetings are wasteful. And yet we see more and more and more of it. And so I like to think that a huge point of optimization can be done by designing better meetings for people. And early on, it started with my own sort of process at Spotify, not just thinking about how much time we were wasting, but frankly, in a meeting, what I found myself many times in was maybe meeting a person in the company that had done a tremendous job putting together a presentation of some kind. And if I put myself in that person's shoe, this is a person that may get a meeting with me maybe once, maybe twice during their entire career at Spotify. And for
Starting point is 00:41:28 that person, it could be the chance to get noticed for a future promotion. It could be the chance to have something that fundamentally changes their career. And so it oftentimes, what ended up happening was the person came in and they ran through a PowerPoint that someone had sent me the night before. I had already read it and they in verbatim read the entire thing. And then in the end, there would be a short period of time, usually less than 10% of the meeting was spent on that, of us discussing what the next steps would be. Again, I understand why this happens because again, the person that's presenting this have all the incentives to kind of show off the good work that they're doing and want to seem very competent and realize that a lot is on the line, etc. And instead, what I find is that quite often, we haven't been intentful about why the meeting exists to begin with. And in this case, if it's recognition we want to give, I'm sure there could have been a better way we could have done that. And we should have been clear that we were having
Starting point is 00:42:29 a review meeting about the progress of a certain area. And it should have been clear too that this person is an amazing individual and that we should all try to give constructive criticism, but then in the end also give feedback, positive feedback as well, because we want to make sure this person feels valued. But oftentimes, all of that context doesn't exist. And so my role in that meeting could sometimes be just being that person who says that kind of thing. But I realized more often than not that I had to prep people on how to do meetings and set it up. Like I do read the meeting material beforehand. I prefer spending only five minutes in the beginning rereading the material or the person reading a summary out of it and states the reason for the meeting up front. And then we can spend more time talking about were these the right questions?
Starting point is 00:43:24 Should we have considered something else? And what are the appropriate next steps? But you can be an approver, you can be consulted, you can be informed in a meeting. And I think many people always think that if you're the CEO, your job is always to be the approver in the meeting. But I find if you have a great team, that's not at all the role you should have. You should be sometimes the person who's only consulted about what they're doing as an FYI. Sometimes you can be the person who just isn't the decider because there's someone more competent making that decision. But you could be a person who is the sounding board where you can bounce ideas off if we're thinking aggressive enough, if you're thinking roughly in this dimension,
Starting point is 00:44:07 should we invest a lot? Should we invest a little in that decision? And all those things is highly contextual and your role in those meetings could be very different depending on all those variables. And being clear and upfront about that meetings can have different forms, I think has profoundly changed how I look
Starting point is 00:44:26 at meetings. And I think a lot of people at Spotify too. And I want to mention the URL of Paul Graham's essay that you gave note to just a bit earlier for people who are interested, because this also had quite an impact on me. Paul Graham has a lot of fantastic essays, and they're short for people who are worried that this is going to be 50 pages. It's probably a two-page read. But paulgram.com forward slash makersschedule.html, and you can just search makerschedule. And it has profound implications for anyone who seeks to create in any way, whether it's in a company or as a creative professional, like an artist, for instance, I think it's just an outstanding essay. And I'd like to hop next to
Starting point is 00:45:13 an annual cadence. So I've read about you sitting down with everyone on your leadership team once per year and doing a mental closing of the year. What went well, what went poorly. And specifically, in addition to that, is this what you want to do for the next two years? And I'll just quote, this is from Fast Company. If they decide not to, it's not personal. It's not because of poor performance at this level. It's never about that. It's about future performance. I find this very interesting, but I'd love for you to flesh out some of the details. Do you still do a mental closing of the year using some type of format like this? Yeah, we do. And I'm actually writing
Starting point is 00:45:56 about, I'm writing my reviews at the moment for all of my employees. And I'm going to start, not all my employees, but all my direct reports, and I'll start talking to them about it in the next week or two. So it's still very much sort of top of mind for what we do. And maybe I can just kind of say what the genesis is of that. Please. This is kind of inspired by Reid Hoffman's Tour of duties concept. I was thinking about my own journey at Spotify. And, you know, a lot of times, the easy way to say it is I've had the same job for 14 years. But obviously, my job looks nothing like it from the beginning. Because, you know, in a startup,
Starting point is 00:46:38 it's very different than running a public company with a global presence, etc, etc. And so when I summarize that, and I think about it, and part of the reason why I'm still excited about the job I'm doing every day, and not just the company, is because I'm probably on my eighth job at Spotify. And what I came to realize is that part of the reason why the tenure of people at companies end up being relatively short, certainly in Silicon Valley and a lot of tech companies, is that this job journey when you deal with startups is it doesn't always confirm to better titles. Sometimes you retain the same title, but in reality, your job looks very different. And I don't think we're clear enough, especially in startup environments, which are incredibly fast growing. If you think about a company that's
Starting point is 00:47:31 growing 100% per year, and you fast forward three or four years down the future, it is impossibly the same company. And it is impossibly so that your job could be exactly the same as it was a few years earlier. And most people aren't clear about that. So they just assume that because the person used to do the job, that they'd be perfectly happy to continue to do that job. And circumstances obviously change, no matter if you make changes or just by virtue of growth, that I started calling it out explicitly by just kind of mental marking and saying, you know, we should try as a leadership team to see around corners and try to predict what does the future company look like? You know, when Spotify was a thousand person company, I said to the team, you know, in
Starting point is 00:48:22 the next journey will be five to 10, people. And everyone could buy into that. But then we started aligning on what are things going to have to look like for that then. If we are a 5,000 person company, what are the sort of things that have to change? What are some of the things that will change even for your role? And you realize, as an example, if you're a leader of 10 people versus 1,000 people, your job is so different because you're a leader of individual contributors in the first instance, and in the latter instance, you're a leader of leaders. And your primary job is almost around communication, clarity, consistency, and designing scalable ways of interacting with all of these people and scalable processes. It sounds more boring than what it is, but the point is that it's so different. And I think you need to be clear about that because we just think about the role and the title and think, well, sure, it ought to be the same. But I feel like when people are disgruntled about the company changing, it's because they haven't realized that their job changed as well. And if it didn't, that role and that person would hold
Starting point is 00:49:36 back the entire company, which is obviously unacceptable. And so I talked to the employees at that time, because there are some people who love the startup phase, but they don't like when you're in the mature phase and you have to focus on efficiency, which is the kind of key metric when you are more of a mature company. And the reality is, even though I'm kind of stereotyping and make it sound like it's one or the other, the reality is in a larger company, if done right, every single thing in the company varies between these stages where it's like startup, where it's scale up and where it's mature. And you go back and forth between those different stages in every company and every team. And it's going to be highly sort of contextually relevant that the type of leadership you need to have for that situation is very,
Starting point is 00:50:26 very different. And there are very, very few leaders that can do all three. And no leader that I'm aware of that can do all three of them incredibly well. You can pass on a few of them, but not be amazing on all three of them. So a few things that I want to underscore for folks. I feel like I'm the Kindle highlighter of these conversations as we go, but that's okay. I try to be useful. The first is for people who don't recognize Reid Hoffman. He is the co-founder of LinkedIn and was the firefighter-in-chief or nicknamed such by Peter Thiel, went at PayPal and has done many, many other things. And the tour of duty concept, people can read more about also in Harvard Business Review
Starting point is 00:51:12 if they just search Reid Hoffman and tour of duty. You mentioned a few minutes ago how very often your role as CEO is not the decider-in-chief in every meeting, right? And if you've done things well, that there will be many decisions made, perhaps in consultation with you, but you can't scale to 5,000 employees with everything running through, Daniel. What do you view as your most important jobs? For some CEOs, it's recruiting top talent. For others,
Starting point is 00:51:48 it's long-term, long-term product division. In your mind, what are the absolute critical functions, if you could only choose a few, that you need to fulfill, that you focus on? Actually, you know, one of the biggest realizations for me the last few years is that I'm not sure. The obvious thing would be to say you can't scale and do 5,000 persons jobs, and that's obviously true. But I do think that there are bottom-up companies and top-down companies,
Starting point is 00:52:18 and both can be incredibly successful. You don't have to look further than looking at someone like Elon Musk to know that he is intimately involved in a million different details in the company. And how he managed to do that and how he managed to scale, it's beyond me. I'm very impressed by it. But I also know I couldn't do that and it's not my philosophy. and so I think I just wanted to start by saying I think the leadership style that you ultimately have has to be authentic to who you are and I think a lot of us take so much inspiration from leaders including myself by the way where we often try to maybe copy someone's specific thing that they're doing without understanding all the underlying mechanics perfectly well. And so I don't want to sort of say this is what you need to do as a leader, because I think that
Starting point is 00:53:13 there are many different leadership styles that can be incredibly successful. But I can talk about what is important to me as a leader in Spotify and the culture that we have. And there, I am not a person that knows everything about everything. I am a much more of a generalist, but I try to pride myself instead these days about trying to be a decent communicator and almost like an editor of our vision, because I feel like you have to provide constraints to the organization. Otherwise you have these thousand flowers bloom and let's throw things against the wall
Starting point is 00:53:52 and see what sticks. And the editor position in that end is always back to purpose. Like, why are we doing things? Why does it matter? How does this ladder up to the mission? And being the constant sort of guardrail against that. And then the second part I find is when you're dealing with a larger company,
Starting point is 00:54:12 the important part is we all get complacent. This is true. I just walked through, I've been having a cold, no COVID, but like a cold. And I was just starting to work out again a few days ago. And I noticed with myself that I became complacent. Like I didn't really go 100% in to this. And I was trying to self-justify why I wasn't and all of those things. And I realized, no, no, no, Daniel, you're taking the easy way out. And instead, it ended up being that I kind of stuck out 30 minutes longer and had probably to adapt the bar for the talent that we bring in, the bar for the ideas,
Starting point is 00:55:08 because complacency is so easy to get to. And I don't know exactly why it is, but I just feel like we're all built that way, that we want to take the easy way out. And so part of this is to do the right thing, even if it's not the easy way out and consistently just kind of pushing the organization to do that and raise the bar. So I play that part two in many parts of the organization while almost being the personal coach, I would say, which is the third
Starting point is 00:55:41 role that I'm playing, because I kind of look at my role is to enable other people to do the best work of their careers. And what I've learned in that process is that we're all highly unique individuals and what motivates me may be entirely different than what motivates you. And so to try to find out what psychological barriers you have, what tensions in your life
Starting point is 00:56:08 you may have in order to try to unlock that is something that I spend a good amount of time on. And we've touched upon some of these things already, which is I kind of almost start with trying to find out how you prioritize your time. Because I find most people don't prioritize their time particularly well. And in unlocking that, when you start prioritizing it, you start thinking about what is important to you to prioritize. And this isn't just work, by the way. This is, in many cases, I play the role for people in their private lives too, if they want to have
Starting point is 00:56:41 more time for their kids, or they want to pursue a hobby, or they want to have more time for their kids or they want to pursue a hobby or they want to do X and Y and they feel like they're torn because they're right in between of work obligations and private obligations and those types of things. And I know it sounds pretty crazy to talk about that level of detail, but for me, if I can do that for some of my leaders that in many cases have a thousand plus people under them and they feel more inspired by that, they're going to inspire hundreds if not thousands of people to do better. And perhaps they'll pay it forward too.
Starting point is 00:57:16 And we can start unlocking more and more of that in the organization. That's kind of my view of what great leadership looks like in a company like Spotify. But I am so fascinated by other leaders and how they make it work in their cultures. And I try to be a great student of other companies, especially other companies' cultures and the reason why it enables them to do things differently than perhaps what we at Spotify do. Well, let's grab an exhibit that we can put under the microscope just for a second
Starting point is 00:57:54 because I know you and I both know Toby, CEO of Shopify, not to be confused with Spotify, but man, to say those two in the same sentence quickly is still challenging for me, even though I have known both companies for so long. How would you say you, how are you and Toby different? Or how are the cultures different? You can approach this any way you like, but in what ways that come to mind are the two of you different? Because at surface level, a lot of folks who don't know either of you personally would say, well, they're both deeply analytical, they have extremely strong computer science backgrounds, and that's kind of where the
Starting point is 00:58:33 comparison might end. How would you describe how you're most similar, most different, or just looking at approach? Toby and Shopify is obviously a very inspirational company too. I would actually say we're more similar than different. And the similarity is, and I've found that with some companies, by the way, like another one is like Mike Cannon Brooks and Atlassian, Australian company.
Starting point is 00:59:01 I don't know, but a theory I have is that all of us had to do a lot of first principle thinking. And what I mean by first principle thinking, by not being in Silicon Valley and by not learning as much from osmosis of just the Google and Facebook and those types of cultures, we have kind of developed a different culture compared to the standard Silicon Valley type cultures. And so in that regard, I think it's similar. And I think Canada, just like Europe, is more kind of similar in the holistic thinking
Starting point is 00:59:41 about sort of the collective rather than the individualism. And there's a lot of deep-rooted things. And Toby, by the way, is German from the beginning too, which is more akin to the Swedish side. So there's a lot of similarities between sort of philosophy, upbringing, and those types of things too. I think in so the regards that we're different, besides obviously the products and the markets we serve. I do think it comes down to just the way perhaps we think about sort of talent and, you know, the development of talent. And again, I don't want to sort of, I don't know Shopify's culture intimately enough to
Starting point is 01:00:18 kind of pass any remarks, but I can say at Spotify, one of the big things is the thing we just talked about, which is we, instead of tour of duties, we call it internally missions. And every person at Spotify has a mission for about two years. And in particular, on my leadership team, we don't make any qualms about the fact that things don't change or that you'll have your job for eternity. You'll have your job for a mission and then you and I will discuss what the next mission ought to be.
Starting point is 01:00:51 And perhaps it fits with your skills and where you want to go, or maybe it doesn't. And this is a big difference. So when I look at my leadership team and certainly the extended one, we've actually shifted our leadership team to a great extent. And my sense by looking at Toby has been that they've kept it a little bit more stable than what we've done.
Starting point is 01:01:15 And by the way, there's no pro or cons with both model. Both model works. And if anything, I would say I'm probably a little bit more envious of the stable side. I like soccer and the coaches that I like the most are the ones that develop young players and stay with them and bring them through their full potential. But I also realized that if I were a coach, I'd be more about someone who brings in the sports team analogy where you bring in a lot of super talents and get them to work well together. My own sort of mental image of who I want to be doesn't always add up to the skills I have at the table as a leader as well. And I suspect that there will be lots of differences
Starting point is 01:01:58 between us just in the nuance between those two things. So many different departure points from that answer. So fertile ground. Let's start with one that is backtracking just a little bit. Actually, before we get there, we brought up or I brought up biographies. Are there any particular biographies that really stand out for you for any reason? Well, there's so many. Walter Isaacson, Leonardo da Vinci one is phenomenal.
Starting point is 01:02:28 So good. Yeah. Pablo Picasso's biography, also amazing. I forget who the author was who wrote it. I think there's maybe a few of them, but I read one that was just super, super interesting, talking about the creativity constraints, thinking that was kind of where a lot of the boxes ticked for me. super, super interesting talking about the creativity constraints, thinking, you know,
Starting point is 01:02:45 that was kind of where a lot of the boxes ticked for me. I'm a big fan of biographies. I'm a big fan of sort of unlocking yourself as you can hear and working with yourself in order to kind of then take on the larger community goals or larger societal goals that you may have. But it has to start by managing yourself well. And then from there on, you can manage others and you can manage other stakeholders as well. I learn a lot from biographies, for sure. Are there any, since you mentioned management, are there any particular books that have helped you in thinking about management? They don't have to be books about management per se, but do any come to mind? Yeah, I mean, it all depends on where you are.
Starting point is 01:03:38 Right, in the life cycle. Yeah, I mean, early on as a manager, there's High Output Management by Andy Groh is fantastic. Hard Things About Hard Things by Ben Horowitz is also really good for someone who's first-time journey and going through and kind of learning the basics. And there's a number of others about goal setting and about financial modeling. There's a ton of them. But these days, the most inspiration I take from are leadership journeys more than the specific tools in the toolbox that you can have. And I find that is the single most challenging things because as we talked about a little bit earlier, you have to make leadership personal. I was having a fascinating
Starting point is 01:04:25 conversation with Matthew McConnie just the other day, and we talked about how the roles and characters he takes on, it has to be a part of himself. Because if it's not, it's never going to shine through and it's never going to feel authentic. So he has to bring out that element of himself in that character in order to make it come alive. And I think for me, that is when true leadership shines through as well. I'll just kind of maybe share a personal anecdote, kind of embarrassing, but still just to kind of show, yeah, but to share a little bit more about my personal growth story. So early on, like many others, I modeled myself on being a product-centric CEO, kind of Silicon Valley style, you know, I should really be that.
Starting point is 01:05:19 And I was looking at what are the best practices? What does Mark Zuckerberg, what does all of these other guys do? And it felt like one of the things that they were doing was that they were running the product review meeting every week and they were doing it really well. And I had a great head of product and I had a great product team,
Starting point is 01:05:39 but I wanted to do the same thing because I kind of just picked up that's what a great CEO should do. And I'm also a, I'm just as good as, you know, the CEO of Silicon Valley, etc. And I remember vividly one day where after one of these meetings, I get pushed aside by my head of product. And then he basically said, Look, I'll just be very honest, no one enjoys the meetings that you're having. And I was like, well, why not? It's like, well, because you're not actually adding anything to the meeting. And that was a
Starting point is 01:06:10 very rough conversation. And honestly, my initial instinct was very defensive. I was like, well, these guys, they don't understand anything. And I probably should hire a new head of product and I should do X and Y. But I decided against doing that and I decided to sleep on it. And I decided to test for a while. I'll see, okay, well, I'll see how well they do if I don't show up. And it turns out that they did incredibly well without me. And what I learned in that process was I needed to figure out a way then to add value. And I realized that rather than deciding if the button needed to figure out a way then to add value. And I realized that rather than deciding
Starting point is 01:06:46 if the button needed to be green or blue or even if there needed to be a button at all, that's not where I added value. Where I added value in that meeting was by sharing context that they may not be aware of rather than sort of pushing towards a decision of a particular kind. It wasn't about my preferences at all, but it was about sharing context so that they
Starting point is 01:07:11 can make better decisions as a team. And it's now happened many times at Spotify where I've had similar situations where... I'm sorry to interrupt, Daniel. Could you give an example of context that might be helpful in such a situation? Additional context? Yeah, so let's say you're in a product review meeting and you talk about what are the biggest problems we're actually trying to solve for the customer in this end. And oftentimes it could be, we actually find that half of the people in the first session don't find a song that they really love. And so the context then that I could share in that, that's the data, then the context I could
Starting point is 01:07:53 share would be either if I've had any insights from talking to other Silicon Valley CEOs or other people around what great ways to solve the problem could be. A context in itself could be why that's a worthwhile problem to solve in the first place. Because if we do lose half of them the first day, that means it's kind of a funnel and it's a leaky funnel. So that's going to be a mean problem because even if we're only bringing in 5,000 users a day and 2,500 of them stay, that may not feel like much. But if we were bringing in 100,000 a day, we're going to lose 50,000 people a day. So this is a leaky boat and we need to try to fix it. And that context can be incredibly valuable to share. And I was approaching this more from a
Starting point is 01:08:39 control mindset. I thought I needed to control the prioritization of the product. And I realized instead I needed to share more context to enable them to make better prioritizations themselves. And that has been something as part of my journey now at Spotify and as a development of myself. I found myself now in many situations very similar where I thought I was pretty good at something and I realized that I run into someone who knows a lot more about the topic and it's a lot more skilled than I am at solving that problem and so I've kind of then had to find out a new way to add value
Starting point is 01:09:19 in that situation that's been a huge personal growth journey for myself, both to be able to keep up with the company, but then also realizing and not being insecure about in those moments of time when I kind of effectively put myself out of work to find a new job and try to find new ways to add value to the company. Returning to the two-year missions, I would love to know, maybe you can't disclose it, but if you can, that'd be great. Do you have a two-year mission yourself? And or what might a two-year mission look like? Is it your mission is to do X by Y using Z? Is there a format to it? And is it spelled out really clearly? It's more an aspirational feeling. Oftentimes, sometimes it's very tangible, or oftentimes,
Starting point is 01:10:12 I should say it's more an aspirational feeling. What do I want to feel once I've accomplished or feel like I'm at this level. But I can talk about my last one, because it's probably the most tangible and easy one. And that was just learn how to become a good public company CEO. I said good, but not great because great will likely take time. But we went public about two years ago and I knew I needed to be good. And so what are ways, what does a good public company CEO look like? What are skills that I currently don't have today that I likely have to develop?
Starting point is 01:10:51 What are the rituals, habits, processes to get me there? And then work myself backwards. And that was a process that ended for me in 2019. So I kind of set the bar where I would start, call it a year and a half before going public. And then I was hoping, I didn't anticipate to be day one because I needed some real loop feedback from the real market. But I kind of finalized it by at least not obviously seeing
Starting point is 01:11:23 that I wasn't a decent one. And so now I've kind of moved on to my sort of next mission instead. Become a three Michelin star chef. Yeah, that would be fun. My wife would certainly love that. I'm a horrible chef. Well, another time you can make some pasta together. The aspiration to become a good public company CEO, let's use that just as a bit of fodder to explore how you then convert that into actions, right? Because I would imagine you approached it in a pretty systematic fashion. I'm looking at a description of your goal setting. And I'll just quote here from Fast Company. I also write out
Starting point is 01:12:10 my daily, weekly, monthly goals are in every evening I check how I'm doing. And then I allocate my time then in parenthetical to match the goals. When you have something like become a good public company CEO, but you could kind of fill in the blank with just about anything, how do you keep yourself on track? Do you break it down into micro tasks or practices just so you don't get lost, as you mentioned, with lack of prioritizing? How did you approach that? Yeah, I've actually started changing a bit about it because I realized the process was taking the overhand from the results and I wasn't enjoying it as much. So I've made the process somewhat simpler since that Fast Company article. So I think more about time and habits than necessarily looking at it daily or weekly. I still kind of review my goals for the days, but I no longer have a goal for the week. I then kind of look more at it from a sort of quarterly basis and then semi-annually nowadays. So it's a little bit of a tweak just to not make
Starting point is 01:13:21 it too much overhead. But the way I approached that problem was just kind of being clear about what do I think. Oftentimes, I kind of think about it like my mental image is that of a city when I approach a problem. And it's a city from 40,000 feet above on an airplane looking down. And when you do that, you don't see the contours. You just see a city. You have no idea what aspects of the city, like what's the topography. You don't understand where it's dense, where it's not dense. It just looks like a blob. And so the important part for me is I don't know what I don't know. So I always start by allocating enough time. So if something is important,
Starting point is 01:14:06 I start allocating time towards it. And then I quickly try to spend enough time where I can get to what I call level two, which is when I'm more like 20,000 feet perspective, where I can start seeing the contours of the city. I can kind of work out that here's the rough branches of the tree, so to speak. I can't see the leaves. I can't see the details. I can't see all of those things. But I kind of have an idea of blocks to start diving into. And so if you look at something like that, you have to understand more about one block
Starting point is 01:14:42 is understanding the constituents. In what way is a public market CEO different than a VC? It turns out that they're quite different. So understanding the motives, the motivations, understanding what different types of them exist, which one of them do I want to attract, which one of them should I possibly even talk about, not attracting, speaking about the Jeff Bezos quotes, you are the shareholder you deserve. That kind of rings very true to me in the sense that should we as a company be part of the expectation setting as a public company? It's very fashionable, for instance, in Silicon Valley to not give guidance going
Starting point is 01:15:22 forward because you don't care about the quality results. I find it ironic because what it essentially says is that you don't want to be part of the participation of the expectations that the market does on your company, but they'll still have expectations. So the question is just if you want to participate in that expectation setting or not. It's not like you really have a choice that there won't be an expectation. And so after seeing those nuances, I realized that it was actually very important to me to be part of that expectation setting, because if I'm going to be beholden to something, I'd rather be beholden to something which I was a part of informing them
Starting point is 01:16:02 about rather than something that they just made up their mind all by themselves. And when you realize that, you realize that communication becomes super important as one of the skills. And how do you, for someone who has a lot of optionality of their time, communicate succinctly what the company is? They're not going to spend every waking moment of the company or their lives thinking about your company. They many times have other companies that
Starting point is 01:16:31 they follow as well. So putting yourself in that mindset, starting to see the nuances, starting to see the blocks, then start to think about what habits can lead up to the skills that you desire and even the increasing the resolution so to speak of the the image i just said about the city so that you see all the streets see all those things is super important for me as i think about a mission of mine and and even honestly just learning about a subject that I'm interested in. I kind of use the same process over and over, which is that kind of the city mental model where Elon Musk talks about it as the tree, the branches, the leaves, which was also kind of an inspirational thing that I took away from, I can't remember, but it was one of his interviews probably a few years ago.
Starting point is 01:17:26 So I want to give an example of communication and a quote that has been shared quite widely, but I think that it would be nice to have you just explain in brief the gist of it, what it means. And the quote is, quote, we believe that speed of iteration beats quality of iteration, which is why we're not big on bureaucracy. And I want to focus on the first part of that. Speed of iteration beats quality of iteration. Could you explain what that means, please? Yeah. Again, when I evaluate success among a future leader at Spotify, or even someone who just joined the company, I look at the rate of their learning growth. I find that to be the best indicator for whether they will be long-term successful in their job at Spotify or not. And the gist of it is, I think,
Starting point is 01:18:22 macro-wise, first and foremost, that the world is changing just constantly, and you have to adapt to that change. So I value agility and is the notion not only about the world changing or any of that sort, but also perhaps maybe more my own personality more than anything else. I love learning first and foremost. And the second thing is I am not Steve Jobs or Elon Musk. I don't just intuitively know what the world will look like. And I don't think most people do. I think most people learn as they go. And so if you create an environment where you can fail that is transparent and where you're allowed to iterate and learn on the job, you will create a learning organism that keeps getting better and better and better at hopefully a higher and higher pace than ever before. And that for me as a culture feels a lot more resilient than one that
Starting point is 01:19:33 relies on someone having a godlike ability to see the future before anyone else sees it. I've never been that type of entrepreneur. I wouldn't know where to begin in inventing the next iPhone. But I do know how to make something a bit better than it was yesterday. And I do think that I know some things about the world. But I also know in that process, I'll learn a lot of new things if I keep developing and iterating as I go along. Let's hop to a completely different species of learning organism, and that is Brilliant Minds. What is Brilliant Minds and how did it start? Oh yeah, so Brilliant Minds is a conference that I started together with Ash Ponnori,
Starting point is 01:20:24 who was the manager of Avici a few years back. And the genesis of the idea, in all honesty, started by Ash and I traveling around the world, many times often having to explain Sweden to people who'd never been. There are aspects, again, about the culture. We talked about it in the beginning about some of the very very distinct swedish stuff and then in some part um the quotes you know the futures here just unevenly distributed also rings very true about sweden we had broadband in 1998
Starting point is 01:20:59 part of the reason why i believe spotify came to be was I saw the need for it probably earlier than others because I had 100 megabit broadband in 1998. Yeah, that's wild. And so there was nothing, yeah. And so because there was nothing for me to do, I could only use file sharing services. And I realized that it was wrong,
Starting point is 01:21:22 but it was a lot better than the alternative of going down to the video store, which only had about half of the things that I actually wanted to see. So that kind of inspired me. And then later on, after starting a few companies, then started Spotify. And so I wanted to bring Sweden to the rest of the world. And frankly, I wanted to bring the rest of the world to Sweden too and create kind of a two-way exchange street. And so we started this conference, which is kind of an unconference conference where very light, almost TED style talks, 10-15 minutes long, lots and lots of music, lots and lots of time to interact with other people. And the focus is around creativity. And we bring people from music, from arts, we bring people from business and technology together and talk about what some of the larger problems in society exist today. And frankly, try to inspire them to see if they can make a difference in some shape or form. It's pretty small. It's just a few hundred guests.
Starting point is 01:22:26 And yeah, I mean, it's been a fun journey to see the relationships that's been formed. And I certainly, for Swedes, it's been so valuable to be able to learn from some of the most creative and amazing individuals in the world. So I think paying dividends in spades when it comes to Sweden. You've dedicated, as I understand it, I mean, this would be an understatement, but significant resources to funding and supporting, I suppose,
Starting point is 01:22:59 predominantly moonshots. Is it across Europe? Is it specific to Sweden? How are you thinking about cultivating that ecosystem using your own resources? Yeah. So it's a billion euros and it's across Europe. That's why I said an understatement. Yeah. It's a lot of commas. Yeah. But truthfully, the number in itself isn't the most important thing. And people actually ask me where I got the number from. And the number was the most uncomfortable thing I could imagine. And sometimes I work that way. I just put out a very sort of big, audacious, quantifiable thing.
Starting point is 01:23:40 And I work myself towards, okay, what does it have to look like? And what could we do with that as a constraint? And this very much ended up being that way. And the genesis of the thinking was actually quite multi-sided. But when you look at Europe as an ecosystem for startups and technology, it is very much behind the most mature ecosystems in America. And the most obvious way to look at that is to say, if you look at Europe, it has about 400 and more than 400 million, depending on how you look at it, it's 500 to 700 million people
Starting point is 01:24:17 with about the same GDP, if not more than USA. And yet, when you look at the most valuable companies, you can't find a single company with the exception of SAP in the technology space that is worth more than 100 billion that comes from Europe. And at the same time, you can find a number of them in the US. And not only that, nowadays, you can even find a few trillion dollar companies as well. And for me, that's just unthinkable. Like, why would that be? You have every single core components necessary. The amount of engineers in Europe rivals the ones from the US. The amount of scientists we have in Europe easily rivals the one in the US.
Starting point is 01:25:09 So all those sort of core ingredients are there, but it's still not happening. The goal really essentially is how can we leapfrog the current development, which by the way is heading in the right way. So it's slowly getting better. And there are more and more entrepreneurs that are thinking bigger. There are more and more people that pursue entrepreneurship, which is fantastic to see. And there's more and more capital that supports and more and more experience in the ecosystem. So all trends a way where we at the same time can take on some of society's largest issues and try to make a real dent in those types of issues? And that's essentially the genesis of the moonshots and why I've decided to dedicate a significant portion of my wealth to try to see
Starting point is 01:26:06 if I can help make that happen for Europe and for hopefully the world too. And yeah, it just felt like a scary, big, audacious thing to try to pursue. And frankly, a lot better than just sitting on the money and not doing anything. Collecting marbles. Yeah, I agree with that. And it seems like some of the targets that certainly have implications for addressing very significant problems and meeting challenges and looking forward into the next 10, 20 years and It would include machine learning, biotechnology, material sciences, energy. And it's very exciting to put the type of resources that you're applying into those fields in Europe, to me, for a number of reasons.
Starting point is 01:27:00 And one we won't have time to get into today is to see how that changes vis-a-vis incentives, right? We were talking about Charlie Munger earlier. The attraction, retention of talent, and as I've seen with, say, Shopify in Ottawa, Canada, which is the last place people would expect, maybe not the last place, but it's not on the top three in Mindshare
Starting point is 01:27:24 for, say, startup communities. But because they are not subject, I suppose somewhat similar to Duolingo and Pittsburgh also, to Facebook and Google and Apple trying to poach their engineers every second right around the corner, they have some real competitive advantages. So it'll be very exciting to see what type of, not just standing on equal ground can be created in Europe, but also advantages for people who happen to be things where it's either going to be very successful or we will talk about all the lessons from the failure in a few years, hopefully when we do this again. That's kind of how I like living my life, by the way. I don't like the safe lane. I prefer the uncomfortable lane where it either becomes big or you kind of go home. And yeah, it's the, I guess, the kind of very typical entrepreneurial spirit, but I've tried to remain naive enough to want to pursue
Starting point is 01:28:37 those types of opportunities. Well, I think naive might be one way to put it. I think agile and observant would be two other ways to put it, because we're not going to have time to really dig into the value of failure. But there's a fetishizing of failure in Silicon Valley in some cases. in part of harnessing failure as the tinder for larger flames of success is because of that commitment to learning organisms and constraints and review, right? That type of assessment, the mentality of two-year missions. I think that it's this incredible sort of structure and system of habits that you've built around it that allows you to, again, impart, convert so effectively. So we won't have time to talk about the UFC. I'm sad about that.
Starting point is 01:29:29 We won't have time to talk about Alexander, the Mahler, Gustafsson. I really, at some point, want to talk to you about your interest. I'd love to. Yeah, I'd love to. So some other time. Some other time. Guitar. There are all these subjects that we won't have time in this round one.
Starting point is 01:29:44 So last question, or maybe second to last, and this question is sometimes a tough one, but we'll throw it out there anyway. And that is, if you had a billboard, metaphorically speaking, to get a message, a quote, a question, an image, anything out to billions of people, non-commercial, what might you put on that billboard? Oh, wow. I don't know how I would find a way to write this a lot more marketable than the way I'm going to put it now so that it would resonate with more people. But I think the single biggest thing that's striking to me right now with all the polarization on all the different issues that we're facing is, you other words, be kind.
Starting point is 01:30:26 Everyone is on their own journey. And I've encountered so many fates and life situations, certainly over the last nine months ago, where I've learned so much. I learned about issues I didn't even know exist, that I learned about situations and hardships, but also successes and happiness as well. So all of those different things. But what it kind of reminded me on is that we're all on our own journey. We're definitely not perfect. You know, this part of why I wanted to talk a little bit about my own sort of journey and growth,
Starting point is 01:31:03 because, you know, i don't even know whether i would consider myself particularly good at anything um so you know and that's actually like a mental thing that i constantly struggle with because i constantly face people who i i always find are smarter than me deeper than me me on various subjects and all of that stuff. I think we're all on journeys and we all have our own insecurities. We have all our own stuff that's happening in our lives. And just to be mindful about that, just be mindful about that we're all going through things has created a lot of empathy for me and created a lot of understanding for me as I meet coworkers,
Starting point is 01:31:47 as I meet people out in society as well. And yeah, I mean, it's especially important as we sit now in our own homes and digitally type away on Twitter and other things, not thinking too much about whose feelings we may hurt or not because we can't read each other's emotions. And so, yeah, be kind. Everyone's on their journey. We'll be that.
Starting point is 01:32:09 That's, I think, the perfect way to wrap up. Daniel, Fire Soul, this has been a lot of fun. I really appreciate you carving out the time across time zones to have a wide-ranging romp of a conversation that was very non-linear. So I appreciate you playing ball. Thank you so much. Of course. Well, thank you so much for having me. This was a blast.
Starting point is 01:32:36 So I hope to do it again sometime. Yeah, that would be great. I've already had, I put R2, which is a highlighter around all these subjects that we didn't get to just in case we do a round two. So we'll have plenty for next time if we do. And how do you say, let's say now in Swedish, is there something, tusen tack?
Starting point is 01:32:54 How would you say? How would you say? Tusen tack. Tusen tack. Ah, yes. I still need to work on my vowels, but one word at a time. And really appreciate you being so open to so many questions.
Starting point is 01:33:08 And to everyone listening, we will have links to everything discussed, ranging from Brilliant Minds to the books and everything in between in the show notes at tim.blog forward slash podcast. And until next time, be kind and realize everyone is on their own journey hey guys this is tim again just a few more things before you take off number one this is five bullet friday do you want to get a short email from me and would you enjoy getting a short email from me every friday that provides a little morsel of fun for the weekend. And Five Bullet Friday is a very short email where I share the coolest things I've found or that I've been pondering over the week.
Starting point is 01:33:51 That could include favorite new albums that I've discovered. It could include gizmos and gadgets and all sorts of weird shit that I've somehow dug up in the world of the esoteric as I do. It could include favorite articles that I've read and that I've shared with my close friends, for instance. And it's very short. It's just a little tiny bite of goodness before you head off for the weekend. So if you want to receive that, check it out. Just go to fourhourworkweek.com. That's fourhourworkweek.com all spelled out and just drop in your email and you will get the very next one. And if you sign up, I hope you enjoy it.
Starting point is 01:34:29 This episode is brought to you by Headspace. Life can be stressful, even under normal circumstances. 2020 has challenged even the most resilient people I know. It's highlighted just how much we all need stress relief that goes beyond quick fixes or really the hope for just a one and done bandaid. Quick is fine, but we need stuff that is durable. And that's where Headspace comes in. Headspace is your daily dose of mindfulness in the form of guided meditations and an easy to use app. Now you might ask yourself very reasonably, there are 2000 plus apps for meditation. Why would I use Headspace? Headspace is one of the only meditation apps advancing the field of mindfulness and meditation
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