The Tim Ferriss Show - #882: Why Kids Can Learn 10x Faster Than We Think — Niels Hoven of Mentava (Tim Coaching Session)

Episode Date: September 10, 2026

This episode is a bit different. It's a live, unscripted working session with a founder, and I've only done one other earlier this year.Niels Hoven (@NielsHoven) is the founder and CEO of Mentava, a company building software to support fast learners. Eager kids are dramatically underserved by today's education system, and Niels created Mentava to allow students to achieve their potential. Prior to Mentava, Niels worked at Cloudflare, ClassDojo, and Pocket Gems, where he ran the highest-grossing mobile game in the world in 2011. He has a graduate degree in electrical engineering from UC Berkeley.This episode is brought to you by:Fin powerful AI Agent for all your customer service: Fin.Ai/TimShopify global commerce platform, providing tools to start, grow, market, and manage a retail business: Shopify.com/TimWealthfront high-yield cash account: Wealthfront.com/TimNew clients get 3.30% base APY from program banks + additional 0.75% boost for 3 months on your uninvested cash (max $150k balance). Terms and conditions apply. The Cash Account offered by Wealthfront Brokerage LLC (“WFB”) member FINRA/SIPC, not a bank. The base APY as of 1/30/26 is representative, can change, and requires no minimum. Tim Ferriss, a non-client, receives compensation from WFB for advertising and holds a non-controlling equity interest in the corporate parent of WFB, which creates a conflict of interest. Individual experiences and outcomes will differ. Instant withdrawals may be limited by your receiving firm and other factors. Investment advisory services provided by Wealthfront Advisers LLC, an SEC-registered investment adviser. Securities investments: not bank deposits, not bank-guaranteed or FDIC-insured, and may lose value.Timestamps:[00:00:00] Start.[00:01:32] What Mentava is—and the toddlers reading before age three.[00:08:31] Game design, slot-machine motivation, and lowering the hoop.[00:11:54] Tim's red pen: rewriting the bio and positioning.[00:16:59] The real problem: wasted early years, high-school pressure.[00:23:55] Learning at your own pace—and "what if you did nothing?"[00:29:32] Dog-fish, fish-dog: readiness, failed trials, and follow-ups.[00:35:06] The $500 price, school pilots, and videos-for-tuition scholarships.[00:41:39] Teach a kid to fish: selling relief, not nagging.[00:47:49] Viral posts, the culture-war trap, and why exaggeration is death.[00:55:05] Put the ask on top: investor updates and what actually converts.[00:59:35] The thirty-year phonics war—and it's not with teachers.[01:01:10] A $1,000 coupon, zero takers: why the referral bribe flopped.[01:08:04] Lead with the love letters: testimonials, homepage, and who's buying.[01:20:03] "No scam charges $500 a month": pricing and who you're not for.[01:34:16] Uncrowded channels and workshopping like a standup.[01:42:08] Don't let Amazon be your debutante ball: testing what sells.[01:46:42] Alpha School, the competitive map, and the eager investor.[01:48:39] Reaching the already-converted: be the painkiller, TiE, surround sound.[02:08:18] Niels's charge: advocate for your child, unapologetically.*For show notes and past guests on The Tim Ferriss Show, please visit tim.blog/podcast.For deals from sponsors of The Tim Ferriss Show, please visit tim.blog/podcast-sponsorsSign up for Tim’s email newsletter (5-Bullet Friday) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim’s books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissYouTube: youtube.com/timferrissFacebook: facebook.com/timferriss LinkedIn: linkedin.com/in/timferrissSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Optimal minimal. At this altitude, I can run flat out for a half mile before my hands start shaking. Can I answer your personal question? Now we'll have seen an appropriate time. What if I did the opposite? I'm a cybernetic organism, living tissue over metal endosclerone. Me, Tim Ferriss show. Niels, nice to see you.

Thanks for making the time. Looking forward to this. Thanks so much. I appreciate the chance to be here. Absolutely. And it was fun for me. to take a trip down memory lane in a sense, because I remember exactly where I was

when we first had our very initial, long conversation about Mantava, and I got super amped. I was in British Columbia, walking around a friend's cabin. I remember exactly right next to a river, freezing cold outside, snow on the ground,

and digging back into the website, looking at the testimonials, watching some of the videos of kids. I was like, yes, I remember very clearly why I invested so long ago. It feels like ages ago was quite a while back. And we will get to the bio. I actually want to use part of this working session to go through the bio as I have it here intended for me to read because I think the word smithing may apply to other places, including the website, including potentially paid acquisition. But before we get to that, let's hear it from your mouth.

is Mentava? What is the latest draft of your quick explanation of what Mantab is? The latest draft is that Montava is software that is designed to let kids learn as fast as they're capable of learning instead of it just at the pace assigned to their age. And the first product we have is our early literacy software, which is designed for kids, preschoolers, as young as generally three, to get to a second grade reading level. And what is the second grade reading level? Let's just say I'm a first-time parent, I have no idea what that means. What is an eager to learn, reasonably smart,

second grader doing what they're reading by the end of second grade? Our finish line is basically able to read easy reader books on your own. So think green eggs and ham, hop on pop, the elephant and piggy series. I'm still reading those. The conscious competence level of being able to read.

Okay, got it. And what are some stories? And I recognize these are not RCTs, right? So for the people out there who are going to try to need a lot, everything. A lot of these are anecdotal, of course. But I mean, you also have data in terms of performance on the app, right? It's not just a subjective measurement. But could you just give some stories related to kids learning to read faster than one might expect? We had a set of two-year-old twins

who, you know, were reading hop-on-pop, green eggs and ham, these early reader books before their third birthday. That's the video that I saw where they're standing. I just retweeted that video. Yeah, the parents were projecting the game onto some large screen, and the two twins were basically just playing and competing with each other to read. Wild. They were so excited to be doing it. It is really adorable.

It's funny. There's so much fear around, but if I give my kid these academic opportunities when they're so young, are they going to stress out, are they going to freak out? But no, it's actually fun. Kids are these little sponges. They want to learn everything. Why don't you tell one or two more stories and then I want to hear how Mantava came to be, but the sort of not the Iliad version, like the abbreviated version,

but maybe you can give a few more examples, right? Because people might say, well, okay, fine, you got the Wonder Twins, but we need more than the Wonder Twins. What else have you seen? We had a three-year-old who learned to read in about three months. We had a kindergartner who was behind, and his mom asked us, can we use this software to help him catch up? and she came back to me a little later and said, yeah, he's reading now.

The teacher says she's never seen a kid catch up so fast. The teacher didn't actually say this, but I could read between the lines. I could tell that the teacher really wanted to say your kid was just a terrible reader. The teacher didn't say that. The parent was like, but I could read between the lines. I knew what she wanted to say. And the teacher said she'd never seen anyone catch up that fast. And the thing that actually really stuck with me from that one was the mom was saying the kid used to come to her and tell her,

Hey, Mom, there's this kid in my class who's so smart. He's able to read and do all these things. And then she said, he came back to me the other day and said, Mom, I can read like he can read now. That's so cool. That was just really neat. I was watching the two minute maybe, three minute demo. I'm not sure.

It's pretty short. I don't think you guys publicize or use it much, but the demo video that you sent over. It's a terrible demo. It's out there. It's terrible except there is one slide, let's call it. It's text that is a testimonial that is kind of below the fold on laptop on your love letters section with all these parents sharing their experiences, which is roughly more progress in one week with my

daughter than in roughly six months of kindergarten. And that's bananas, but it's not so bananas as to be outside of the realm of possibility. And you've become somewhat of an adamant. in the sport of sparring with critics on X, the artist formerly known as Twitter. And when we may chat about that, right, to what extent it's helpful to engage in the, or even provoke the culture wars. But I have seen a few. I think there's one notable.

You're good at responding to the critics in a way that gets people to sign up for Bentava. And there was someone who said, like, the learning process, I have a four-year education degree that was earned because, learning is complex and you cannot simplify it. And we're not focused on outcomes. We're focused on like all this hand-wavy stuff. This was an educator who said something like, you will never convince me that results are the driver of education.

You will never convince me that efficacy is supposed to be one of our goals. It's like, then what is the goal? Yeah. People can watch the documentary waiting for Superman if they want to see the kind of part of the sorry state of things. But I was introduced to you. How was I introduced to you? is Eric Reese, I believe. Yeah.

Of the lean startup. Also one of our investors. Also one of your investors. Because I think he knew or intuited that I'm very much on the same page. You can learn things. You meaning adults, but also humans, broadly speaking, can learn things much, much, much more quickly than conventional wisdom would suggest. And I could go off on this long list of things.

But how do you do it? How do you do it, right? How did Mantava come to be? Short version. And how and why does it work? Short version of how it came to be. Nava started during the pandemic at the time. My wife and I, we had three little kids. We both have full-time jobs. We're locked down in this 600-square-foot, one-bedroom apartment. My kids want to learn. They're young kids. They're these little sponges. They want to learn to read. They want to do math. But I have a full-time job. I don't have time to teach them and be their teacher every step of the way. But I really really, want is I want them to be able to teach themselves, which, aside from just being practical in

that situation, is just this life skill that I feel is really, really important. So I started looking around for software or apps that could support my kids as they're learning, and there just wasn't very much out there. I found a couple of things that were okay, and we made it work, and it was honestly surprising how well they were able to learn despite using software that really wasn't designed for having kids teach themselves. And so other parents noticed what I was doing. They asked me questions about it. I pointed them into the same software. And some of them had some success and some of them didn't. And really what I realized as all of this was going on was that the problem was in the design of the software. No one is designing software for three and four-year-olds

to be learning on their own. It's not that it's impossible. It's just that it's really, really hard. But my background is in games. I spent a long time designing games and design tutorials. and it's just designed problems all the way down. And I felt like this is a problem that I could solve, that I wanted to solve for myself, that I wanted to solve for other people. And that's where Mantava came from. And what's the magic sauce?

What does it work? Why is it better than the 12 other things that I've seen you rate from a scale of, I think, one to 10 in different ways and giving your reasons? The key things that Mantava brings to the table is an extremely optimized curriculum and a lot of really good motivation design. The curriculum advantage should not be as much of an advantage as it is because reading and math are both basically solved problems.

We know how to teach reading. You teach kids' letter sounds and then you teach them to blend them together. And honestly, for $15, you can get a book off of Amazon that will let you do that. You have to be the teacher. It's a lot of heavy lifting from the parent's side, but it will get the job done. It's kind of unconscionable that this has been a debate in education for a generation, but this is very much a solved problem. So we take phonics, we optimize it, we teach it really nicely, we make really good UX, we make it really easy for two and two, three, and four-year-olds to use. And this is on an iPad, typically, a tablet? Yeah, on an iPad, you know, just as an anecdote is where the bar is hang in terms of low-hanging design, in one of the apps that I was using before we built in Tapah to have my kids learn, if you have a two-year-old, if you have a three-year-old and they're using an iPad, they kind of brace it on their belly and they hold it there while they're tapping away. I edit. And a very common situation that happens is their little tubby toddler belly hangs over the edge of the iPad, and you get all these extraneous touches at the bottom of the iPad. And in one of the apps that we were using every time that happened, the app would crash. It was just a tap.

So you have this two-year-old top of the belly, constantly crashing the app. And so we take into account all these little things where you have a kid who doesn't know how to read and trying to use these educational apps. The other piece that we really bring to the table is motivation. I think there's A lot of people really don't understand how sophisticated motivation design is. But if you look at video games, if you walk into a casino and you walk through the slot machine aisles, human motivation is kind of a solved problem. We know how to get people to do the things that we want them to do over and over and kind of, I'm not sure exactly how to say that. You mean like variable reward? Or how does the slot machine example map to motivation design? The slot machine example is probably the crudest example. It's the easiest way to motivate someone because the metaphor for motivation that I like to use is it's like trying to get someone to jump through a hoop.

And so you can either increase the size of the reward on the other side or you can lower the hoop. So slot machines are kind of the purest example of this where they dangle the biggest reward you could possibly imagine, which is like a million dollar jackpot. And they've moved the hoop as low as you possibly can, which is just press this button over and over again. And so for that specific use case, it has been solved. And so our goal with Mantava is, okay, the hoop we want kids to jump through is learning all of these fawning sounds and learning to blend them together. So how, through really good user experience design, can we lower that hoop as low as we possibly can?

And then what can we dangle on the other side of that hoop to make kids want to come back and do this every single day? And for that, we use a lot of insights and design principles from game design about helping kids feel motivation, about visualizing the progress that they've made, about twiddling the right reward centers in the brain in just the right way that we celebrate their intrinsic motivation rather than trying to replace it extrinsically. Niels, let's move next to your bio. And if you could indulge me, which might end up seeming like a very pedantic exercise, I'm just going to go through and tell you how I would change certain

words. Because I think we're going to talk a lot about these magical things that allow us to produce images in brains at a distance. Go on words. All right. How do you pronounce your last name correctly? Remind me. Hoven. Hoven.

All right. Neil's Hoven. On X, if you want to see the front lines of the culture wars at Niels Hoven. It's the founder and CEO of Mantava, a company building software to support unusually fast learners.

This phrasing, unusually fast learners, I would actually just scrap unusually and go straight to fast learners. Part of the reason for that, is that when I saw this on the website, I was like, well,

what is unusually fast? Like, even if I consider my kid fast, maybe unusually fast is what? One out of 100? One out of a thousand. And I stumbled. So I made note of things that I read twice

or that I stumbled over. And this is a subjective take, but since I'm in the midst of having just recently cut an 870 page book to 350, and now I'm doing all of the fun. mind tuning. This is how my brain is calibrated at the moment. Okay, so software to support unusually fast learners or support fast learners. High achieving kids are dramatically underserved by today's education system. I would also, I think high achieving for me at least, I think

about pegging to letter grades and high school or college. I might just replace that. Or you could scrap high achieving. Like when in doubt, take it out is another writing kids, high achieving kids, eager kids maybe. Eager kids are dramatically underserved by today's education system. And again, I recognize this might be a little laborious for a second, but it's going to tie into things that come up later. Okay. Mules created Mintava to allow top performing students to achieve their potential.

I think we can scrap top performing also students to achieve their potential. I would actually scrap this entire second paragraph, which I'll explain in a moment. But while most education companies focus on raising the floor, Mantaba's mission is to remove the ceiling. I have very strong opinions about this. I know it's on the website. I get the turn of phrase, and I understand why there's a degree of clever wordsmithing here.

I don't like this as a positioning for you. Because what I ended up stumbling over here, I was like, raising the floor, remove the ceiling, remove the ceiling. I guess that's as high as the best performing students. So raising the floor, does that mean accommodating and helping the lowest performing students, I ended up dissecting it and just spending a lot of time thinking about it. I've read that line a lot,

but let's move on. Is my understanding of that? Am I actually understanding that sense as it's intended? Basically you are. I think one of the challenges which we are struggling with is how we kind of target what we see as more of a niche audience that is like deeply values education is willing to pay for it and has kids that are like being unsupported academically. So we've been playing with different turns of phrase is to try and speak these people, but I agree. I don't think we found the right one yet. I would also say I think it's a big niche, frankly, which you may have already concluded. But their early literacy software, meaning Mantava's early literacy software for preschoolers is used and trusted by some of the most influential people in the world. Don't love that.

We can come back to that just because it's something that anyone could claim unless you have things to point to, right? And maybe you do. We can come back to that. Mantava blends, careful curriculum design with best in class motivation design. I think, for instance, we are not that far from the beginning of the new year. I think doubling down on motivation design, if you're going to do more ex posts around January, would actually be very interesting and that you could do some very interesting things there that would drive conversions, but developed through years of experience building mobile and, I'm guessing the way you pronounce this is AAA games.

I don't actually know what AAA games are, but that's a. sounds like a good thing, and I have heard it before. This is, I think, the money shot in some respects. Prior to Mantava, Niels worked at Cloudflare, class dojo, and pocket gems, where he ran the highest grossing mobile game in the world in 2011. That says you know what you're doing, very, very clearly. So I would be inclined to scrap that whole second paragraph and then move up the third. And then it goes to Mantava.com, and it has all the links and everything else. So M-E-M-T-A-V-A, people are wondering. But I don't want to belabor the intro, but we are going to spend a lot of time on messaging. And you know, you very kindly sent a skeleton framework that we could use for going into

the conversation. I think we already checked off kids can learn much faster than people think. Problem two, I think, is maybe not immediately obvious to folks the problem, right? And if you don't mind. I'll just read it. We waste the low pressure elementary school years and then pour on pressure in high school. And it's like, okay, maybe. I agree with that. Okay, waste low pressure. How should we capitalize on low pressure? And are we accidentally turning it into high pressure if we add something like this? I mean, looking at the kids playing it, at least the video I've seen, it wouldn't seem that way. I know I'm kind of spoiling the delivery by offering the punchline. But if you don't mind, go for it. So you had two, right? You had two sub bullets under that. Schools actively

slow down fast learners. Yes, 100% agree. They wouldn't let my son learn algebra, et cetera. Is that your son? Your actual son? Yeah. Yeah. Okay. Early acceleration means less pressure later. That I think is super, super, super interesting as a point that could be

really used, maybe not in exactly that form. And then number three, solution Mentopa lets kids accelerate without requiring parents to become teachers or taskmasters. And that's through, as you pointed out, like the very finely tuned, curriculum and motivation design. And I would agree that schools were surprisingly bad at both.

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smooths the way I use it all the time when I'm buying stuff. So if you're ready to make your first sale, check it out. Go to Shopify.com slash Tim and start your free trial today. One more time, that's Shopify.com slash Tim. So what are some of the current challenges? How would you lay out the hierarchy of problems to solve,

opportunities to capitalize on, however you would like to phrase it or list it out? Where should we go next? Zooming way out, we've built a product that we are really proud of, that when our customers use it, they rave about it, and they tell the friends about it. We have not figured out. We're really good at product design,

we are not so good at marketing. We are trying to explain a problem that a lot of parents don't realize that they have, that their kids could be doing so much more, that their kids are going to be held back when they get to elementary school. By the time parents realize that they had this problem, that their kids are bored and not achieving their potential, it's kind of too late. The biggest opportunities to do something about it are now behind them. And then for even the parents who are looking for a product in this space that can help support their kids learning, they're not experts. And what differentiates our software

from a lot of the other stuff out there is really nuanced. And so how do we differentiate what we feel is a premium product when the differentiates is really nuanced and in kind of thousands of small decisions that customers can't look at themselves? It's kind of like trying to explain

what makes this video game better than this other video game. It's a very hard thing to explain or has been for us. Right. I mean, it's a thousand decisions that add up to a very, distinct feeling, maybe on some level. We found a lot of the parents who came to us immediately

sort of already feel this problem intensely because sometimes it's immigrants who come to the U.S. and then are just shocked at how much worse the education system is here than what they experienced. So they just see this immediately and they're like, I am not going to have any part of this. I need to start addressing this right away. Or it's people who already care about motivation

and just recognize that their kid is capable of doing more than they're doing. We have a lot of parents who send their kids to Montessori School because they love the values there. But they're like, but Montessori School doesn't focus on academics. My kids could be learned to read and they refuse to give them any phonics. So I want to do it at home. Yes. Okay. So let me just say what's top of mind. And then we can go in a lot of different directions because I think that the fixes in a way are going to be a lot like your product design. I don't think there's one thing. I think there are probably myriad things that when moved five degrees in the right direction might reach this breakthrough or like step function distinction where

suddenly you have better retention, more referrals, etc. That's just my intuition looking at everything in front of me and the website and so on. But let's start with what came to mind for me, which is related to something that you have, I think, is kind of like one of your pain points, which is like, how do we sell a problem before the customer knows it exists? And a way to rephrase that would be like, how do we educate people about the problem? And there's a framework. You may have heard it. It was actually introduced to me.

I met a doula the other day. And someone who's somewhat like a midwife, right, who helps the birthing process. and she was talking about this acronym brain. And it was benefits, risks, alternatives, what is your intuition say? And then N is nothing. Like, what if we did nothing? What if we didn't do anything about this?

And so I've been applying that to more things. And I'm like, well, what if you didn't do any education? Refraising that, like, what if that were not the problem? And the reason that comes up for me is when I imagine I want to have kids at some point, and it's like, okay, I would hope my kids. are eager learners and curious and maybe have a little embedded software that gives them an advantage. And it's like, okay, I don't know if you've run into this, but like my hesitancy, if I had any, I don't think I would have a ton. I think I would just pay the price and use Mantava,

but I want my kids to be socially intelligent. I want them to be in school with other kids. I'm not going to have like child Nero taught by private tutors or whatever. I mean, hopefully not child neuro, but that's a whole separate conversation. The point of that being, I want them to be kit and to have time socially, but if I push them three, four years ahead, is school going to be even worse for them because now they're just sitting there, staring at the clock waiting for school to be over? and if so, how do I check the box of maximizing intellectual development while also allowing for kids to be kids plus the social development? Anyway, has that come up at all? This has come up.

Because for me, I'm like, fuck yeah. Like, let's pour gasoline on this eagerness to learn. And these kids want to go, go, go. And they're being held back. They're like, they're these like thoroughbred racehorses locked in the gate. They're just not being let out to run. It's like, sure, I want to want that kid to run, but then what? What form does school take if I give them such a head start? How do you think about that? So a big part of the reason we've designed Metapa, the way we did is because of exactly this. So when I was in third grade, I was ahead of my class and math, and my school only went up to third grade. So before third grade, in second grade, I would go to the next, I would go to the third grade class for math and then I would come back to my classroom.

But in third grade, there was no classroom for me to go to. So I started doing independent study in third grade. During math class, I would go to the back of the room. I would study out of a math book for the hour of math class, and then I would come back and join my class for the rest of the day. And I did that for the next four years, all the way up until I rejoined classes in seventh grade for pre-calculus, and then I took calculus in eighth grade. And so those four years of being able to learn on my own, at my own pace, allowed me. I didn't have any homework. I got to go as fast as I wanted. It was really incredible. It also built this skill of teaching myself, that I depend on today.

And that's why I think you look at a lot of the other sort of alternative schooling startups that are happening where they're trying to develop an entire schooling ecosystem that would run parallel with public schools. And I actually really believe in the institution of public schools. I went to public schools. My children go to public schools. I just want them to be supported and allowed to learn at their own pace there. So to me, really, the ideal case is let's let our kids go to public school with their peers

from their neighborhood. And then, you know, for like an hour a day during math class, they study Mantava. They do math Mantava for an hour. They get to go at their own pace. And then they rejoin their same age peers for the rest of the day and have a good time. I feel like, am I wrong as an Austinite? I feel like it may not be exactly this, but Alpha School uses sort of adaptive software on tablets for a portion of the day. I think I'm getting that right.

but you would also want something that scales that people can use now as opposed to moving to a city that has Alpha School, which is going to be great, but also very expensive and limited capacity, etc., etc. Alpha School's big insight is essentially the same as ours, that if you allow kids to learn at their own pace, you can pack the entire school day into a very small amount of time. When my own son was in third grade, after a lot of back and forth, we finally got permission from one amazing teacher for him to do in... independent study during math class from an app during the school day, and he finished

eighth grade math while he was in third grade. And that's just the pace of what kids are allowed to do, capable of doing. Let's hop into it, because I love what you're doing. I have since the beginning. It works. I've seen plenty of videos and enough testimonials. And the design, this is going to sound maybe arrogant, because I'm certainly non-educator. I'm not a computer. I'm not a scientist. I'm not a U.X. designer, but I look at it, I'm like, yeah, from a micro-progression, logical sequencing perspective, it's like, it just makes sense.

It's very hard to make, and when you see it, you're like, oh, yeah, that makes sense, like many things. So I want to be as maximally helpful as possible here. Let's hop into a real customer, and I'm going to give you an example of a real, well, prospective customer, because as chance would have it, it's such a small world. It's crazy. So we're doing this kind of live workshop on this podcast episode.

I've only done two of these. You are number two. Number one, I don't think you'd mind me mentioning, is Jake B.craft of Strand Therapeutics. He's developing MRNA as a programmable layer in medicine and doing all this crazy stuff that's amazing with cancer. And Jake is very, very smart. So not shockingly, his kid is also pretty smart.

And he reached out to me because he saw me as an investor on the website. He's like, of course you're an investor in Ventava. He's like, all right, well, now I want to ask you about it. And I encouraged him to try it and then never heard back. And so I reached out to him and I was like, whatever happened? Did you try Mantava? And then I just want to read his feedback. And we're going to just take a bite of the apple from a bunch of different directions.

Because again, I don't think there's like one as much as I wish this for the case. Like, okay, we're going to change unusually fast learners to fast learners and boom, automatically conversion and everything like quadruples. Like I don't think that's going to happen. But here's what he said. Yes, I did. So they have a 14-day trial period and also try to see if your kid is ready. He put that in quotation marks.

A few thoughts. Number one, I won't give his kid's name. But let's call his kid Rob. Rob was super young, like two years and two months. But he taught himself the whole alphabet at 17 months. So he figured why not try? Two, there's a quote unquote sequencing milestone that they explain is important. Rob was likely not fully there.

three, their curriculum sort of made the sequencing tests more difficult than I think they need to be and then pushed him to easier curriculum, which I couldn't figure out how to override. That was one sort of annoying part, but it makes sense to make sure people fail fast and don't pay before the kid is ready. Four, we ended up pausing at the end of the trial with the plan to restart in three months, which will be soon. Five, he still points to the iPad. This is the most important part of the whole thing, by the way. Well, I think there's a lot in all these bullets, but here's the last one. He's still this is his son. Rob still points to the iPad and says he wants to play

the letter game. So clearly Mentava had some pull for him. So like the kid wants to use it. But one question I had, I guess there are two things that hop to mind. Well, before we get to the suggestions, can you explain the 14-day trial period and the sequencing

just for folks, so they have an idea of what this looks like. People go to the website, they're like, oh my God, totally want to try this. and so they click on the 14-day trial period, what happens and what is the sequencing? I think there's not a question about the user flow, which we know is bad, and more about a question of sort of the experience

that they're having as they engage with the software. Is that what you're asking? Yep. So the point of the 14-day free trial is that we know we are not good at explaining what differentiates our software. We think what works best is just get it in the hands of the customer and let them try.

So I think within 14 days, we think that's enough time that a customer, can figure out if this is going to be a good fit for their family or not. A very common problem is exactly what happened with Jake, where he has a kid who is probably not developmentally ready to learn to read. And so we want the parents to recognize that during the free trial. What a lot of people don't realize is that the developmental milestones, kids are able to learn letters and letter sounds quite a bit earlier than actually being able to blend those sounds together and be able to read. So very common that you could have a kid who's a year and a half,

two years old, knows all of their letter sounds, but they are not actually capable of learning to read because they can't blend those into words. We figured out that there's a test that we can give the kids to see if they can understand the concept of left to right reading order, basically the idea that directionality is important. So what we do is we show them a couple emojis. We show them dogfish, and we show them fish dog, and we say, this one is dogfish. This one is fish dog. and then we ask them. Now, we just told you, which one of these is dogfish and which one of these is fish dog? And what we found is that for older kids, this is an obvious question. Of course, you just go this way, this one is dogfish and this one is fish dog. But for younger kids whose brains haven't connected those neurons or whatever, this is a nearly impossible question. And so in the Mentava experience, fairly early on, you kind of purposely hit this wall where we're asking your kid, do you understand dogfish, fish, fish dog, and if they can't, We boot them over to kind of, we'll just teach you letter sounds, and we send the parents an email explaining, you know, this developmental readiness. I think we send the parents an email. We might not. I hope we send the parents an email explaining this developmental readiness issue and ask them to try again in three to six months. Okay. So that was going to be, you know, one of the questions I wanted to hit on. I've got plenty. So don't worry, folks who are listening. We're getting into the weeds quickly, but the weeds are where we kind of we have to play this game. What share of failed trial?

come back like a Jake. And are they prompted three months later or are they just told when the kid doesn't pass the hurdle, try coming back in three months? I guess like how proactive is the outreach? There's zero proactive outreach. So I'm going to hit something that is going to be related to all of this, which ultimately is going to fold into mockups and redesigns of the website as well. But let me give you just a brain dump of some things that I,

I think might be helpful. And I'll prompt some of them with questions. Is Mentava free for schools or in some capacity free for teachers? Is there any free option? Is there anyone who can use Mentava for free? We have pilot programs running with schools right now. We're not charging the schools who are in the pilot program. I would like to give Mantava to schools for free. Our philosophy is that if you want to use us as essentially a private tutor to accelerate your kid, that's going to be expensive. But if you're a school just using us as a tool to support your teacher, we'd like that to be cheap or free. We are in the process of getting, may actually have just gone live of having self-serve sign-ups for teachers so that they can get it for their classroom. The main issue we have there,

unfortunately, is just fraud. You know, what prevents just a random parent from saying, I'm a teacher, let me sign up and get this for free. And so that's why we haven't really scaled that or pushed it aggressively. I would say a few things. The first is, if in fact, you end up offering it at very low cost or for free to schools, even if it's in some limited fashion and people need to check a bunch of boxes, that could be a useful flackjackjacket for offsetting the premium cost of the product, which is what right now? What is the cost? This is a $500 a month product, which I think many people are shocked when they first hear,

but also we have a lot of customers who are like, oh, we let go of our tutor. We don't need our private tutor anymore because we've replaced it with your software. You guys should be charging more. This is great. So I don't think the cost is a problem, personally, and we can come back to them. But I do think that kind of free for schools and teachers is interesting.

The other thing I would say is that I probably shouldn't mention them specifically, but I know someone who has created a spectacularly successful app. And it's pretty expensive. I mean, on an annual basis for an adult, it's going to be in the hundreds of dollars. and it's very, very successful. And he set a policy very early on, which was, if you can't afford it,

send an email to this email address, explain why, and chances are you'll get it for free. And the fraud has been unbelievably low. Like, people do email, and I'm sure some of them are fraudulent, but on the margin, it is so unimportant,

It's so trivial, and the cost of delivering the product to a handful of fraudulent customers who are unethically kind of abusing things is so low that maybe it doesn't matter. At the very least, it could be worth the test. I don't want to belabor this particular point because I don't think it's the most important of those we have to talk about, but it might not matter. I think I know exactly the app you're talking about it, and I, yeah, I do know. That is a, it's a great program. It's a great app. I'll just give another example. Long ago, when I started my first, let's call it real business, I offered a 110% money back guarantee

if the product didn't work. And never questioned it. Just kind of did it unflinchingly because, frankly, the time that it would take me to police it would be so much more expensive than a certain degree of fraud. Even if it's like 10%, 20%, of the people who requested it were fraudulent,

also I should say in this case, this is a hard product being shipped via regular mail, and they would be able to just keep the product. Having them ship it back and paying for shipping and just wasn't worth it given the cost of goods, people were much better behaved than I expected. It really didn't cause a problem, assuming the product is good, right?

This isn't a returns situation. So, I mean, you could offer something like that, frankly. I think that the 110% back is really underutilized. We have something along those lines, but not exactly. Sometimes people do the free trial, And then they write in and say, essentially, we love the free trial, but we just can't afford it. Do you have any scholarship programs or anything like that? And what we've been going to right now is Montava costs $500 a month.

But if you tried the free trial and you loved it and you really want to keep using it and you're motivated enough to write us, we'll tell you, you can have Mantava for $100 a month. But we would like you to send us a video of your kid every week using Mantava and enjoying Mantava that we can use in social media in marketing. Because, you know, we want to run those ads, but we want to make sure that we have signed releases. for any kids that we put into advertising or social media. And we don't police that aggressively. I would say not everybody participating in that program has been sending us all the videos we would like them to send us. But like you said,

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I like that idea a lot of we've been talking to that for a long time, just put the readiness check directly on the website. Yeah, because if you had like, is your kid ready, take the two-minute quiz, you could still accomplish the data capture. of email address and so on and verification so that you can communicate with those people. And I think that's reflected in some of the mockups that I sent over. On the price, I don't know if you guys have approached this, I really think that selling the parents' relief, not just the kid's speed, is a big deal, that you don't have to be the teacher.

Because the 500 can be angered in a few different ways. $500 a month, all right. Is it the same or is it less than a tutor? Well, let's just say it's the same. Okay. And let's say they're equally effective, but there's one difference. And one is like you're giving a kid a fish, right? Meaning the teacher is motivating the kid versus you're teaching the kid to fish, meaning the kid is becoming a self-motivated, self-directed learner. Then Mantava still wins, even if they're equally effective. And then furthermore, it's like if you have all these other tools and let's just say they're as you mentioned. You can get books, 10 bucks, 20 bucks, 30 bucks, who knows. And then you're going to put it in that time.

It doesn't mean you're going to be an absent parent. There are plenty of ways you can spend time with your kids. But if you want to create a self-directed learner and you also put a value on your time, if you can afford $500 a month, it's also kind of a no-brainer. I think that's very true. I think we need to lean into that more. Because we've had people, people I know personally

who could absolutely afford Ventava. usually they are parents of only one child. This is their first child. And they say, I tried Mantava. It works. But I really want to be the one to teach my kid to read. And so they opt in with another product where they get to be the teacher. They actually want to be the teacher.

But for a lot of parents who are busier who have multiple kids, see that value immediately. Like they cannot be the teacher for every single one of their kids. They want their kids to learn on their own. And we're the product for that. I love teaching. It's one of my favorite things in the world. Like I absolutely love teacher. but the selling point for me, if I were the stand-in parent, would be extrinsic reward slash

pressure, teacher-making the kid study versus kid becoming self-directed and excited about learning. I'm like, well, that's a very easy choice for me. They're going to have plenty of time with teachers. They're going to have plenty of time with me coaching them or teaching them or going on and being curious about things in the real world. But it's like, how many minutes a day or per week? How much time do you suggest? 15 to 30 minutes a day, depending on age.

Yeah. So, okay, look, you got all day with your kids. From when they wake up to when they go to bed, depending on the day and schooling and so on. But it's like 15, 30 minutes is just getting them closer to being stoked about learning and able to actually take that stoke and put it into practice. It's like, okay, is that worth $500 a month? Yeah, I mean, for a lot of people, that I think the answer is yes. Do you mind if I just brain dump, then I want you to steer the ship a little bit?

Okay. So the two-minute, you know, is your kid ready quiz right up front, I think would be an amazing email capture tool, but it would also be in service of the parents who are running at light speed with a million different things, exactly the kind of people who are probably considering something like this. I think it's the type of thing that might also get shared. So in a sense, you have user-generated marketing, lead gen, end of filter all at once. the selling the parents relief, not just the kid's speed, as I mentioned, like that you don't have to be a teacher. How much is your time worth? Maybe there's something there. One of your lines that I think this is from the website, tell me, but like we don't push kids, we stop making them wait. I think that's an amazing line. Other words I'd be a little more careful with. So like the unusually fast learner, the gifted any IQ elite top 1% kind of stuff, I think. think artificially constrains your market in a way that is unhelpful to Mentava and

unhelpful to parents. Does that make sense? Yeah, I agree. Because like the kid doesn't need to be a super genius to use Mantava and benefit from it. So I really like the idea of paying attention to that language. So you aren't accidentally excluding a lot of parents whose kids would benefit from the product. The free to school story, if that ends up being tenable, I think is it's a decent adjunct to other things you're doing, but it's also an example of playing defense instead of offense in a way. Does that make sense? Right? That doesn't make sense. Yeah. It's like if people say this is just for rich kids, it's like, okay, fine. This is not what you're doing, but like if you just focused on people who make 500K a year or more, that's a huge

market. Like, you're fine at $500 a month. Like, you know, it's like you don't. It isn't just for rich kids. But I think that given the fact, if I say anything, I'm not supposed to say publicly stop me, but you guys have four full-time employees. I'm sure you have other contractors. You guys are going to be spinning a lot of plates, wearing a lot of hats. If you have a lot of unqualified leads, emailing you, asking questions, requesting special treatment, that time is incredibly expensive for you guys internally. So if I were talking to something, I had two glasses of wine, right? So I'm a little loose, playing a little loose.

And someone's like, $500 a month, you know, I'd be like, well, do you want something that really works and makes your kid not just stoked but capable of learning faster? Or do you want a video game that is disguised as education that's going to do nothing for them? If you want that, sure, there are a thousand other options. If you actually want something that works with people who understand product, then suck it up. how much do you spend on your kid's pants last month?

How much does your stroller cost? Really? You're not going to spend five? I was like, come on. So like, that's how I would sort of hopefully, productively bust their balls. I mean, that's how I would do it. I'd be like, yeah, if you want something that works and you want something that the kid is going to request,

as opposed to something that kind of works, that requires you to be a nag and police that the kid might push back on, it's like, how much is removing all that brain damage worth to you? And I understand that's probably not the text you put on the home page, but let's see. So on the online, you have done a good job of using X specifically, right? I would say. And the two examples you sent me of social media that had converted was basically a response, if I'm remembering correctly, like two examples of responding to people. Like someone called basically where you're doing snake oil and you're like, well, here's a video of snake oil. And it was the twins,

right, the like two-year-olds or two-and-half-year-olds reading. And then there was the other one with the educator. Those are good examples. I wouldn't have any critique around those. I would say that jumping into the culture war, even if it gets a lot of views, in a sense, forces readers to pick a side instead of picturing their own child,

which is why I think the video of the two twins works so well. That's just a kind of a side note. And I know you have math coming, so that you can move from the perception of reading app to learning for kids who are ready to move faster or something like that. I think we can leave that alone for a moment. We can come back to that, but I don't want to spend too much time on it because I think you get it. And that's, you know, you're branching out and it makes sense. The pricing against tutors, I had two different coaches this week for Rockleming. I am a connoisseur of teachers and coaches and tutors, right? Like I've used

probably 100 plus coaches of various types. And getting a tutor, managing a tutor, scheduling with the tutor, none of that is free. Even if the hourly cost of that tutor is commensurate with the cost of Mentava. However, there are other ways to make the price case. But this is one of those examples of like, what if you did nothing coming back to that brain acronym that I love so much. It was the first acronym. Like, I've heard all these like SWAT acrony.

acronyms, right? Like, strengths, weaknesses, opportunities, threats, like all this stuff. But this is the first one where one of the prompts was, what if you did nothing? And I was like, that is such a good question. What if you didn't justify the price? And you were just like, let's just find. And look, this is going to be very unappetizing. Maybe a turnoff for some people listening. But this is how Uber started. This is how a lot of companies start is like go after the easy customers, the people who have plenty of budget. Later, you can, use the initial cohort of wealthy people to subsidize product development, then you get economies of scale, you have more employees, blah, blah, blah, dot, dot, dot, and then you have more offerings at lower cost. But rather than trying to convince the edge cases, it's like maybe you just talk about the efficacy and take a different tact. I think it's tack as in the sailing to get that done. Look, I could give you six different examples of how you could justify the, the But let me keep going. This is coming back to the parents' role because the parents buying it, not the kid, right? Not to overly state the obvious, but the you don't have to teach,

you don't have to nag. Now, you don't have to teach might accidentally elicit a sense of guilt in parents because they're like, I'm just trying to foist the responsibility of education onto an app. Like, I'm a terrible parent. What's wrong with me? But if it's, you don't have to nag, you don't have to police, you don't have to reward, you don't have to give cookies, because the kid's just going to want to play this game. Period. Full stop. That's what we spend our time on. That's a huge one. I love teaching. I want to teach a lot. So if the selling point to me where you don't have to teach, I'd be like, oh, does that make me a bad parent? I actually do like teaching. Does that mean I'm not engaged with my kid? But like nagging and policing, nobody wants to do that. So choosing,

things that are an easy, hell yes, for parents, I think makes a difference. And that's where the words matter. And that, you don't have to teach, you don't have to nag. Beats the book, that beats the live tutor. It beats all that stuff. It's like, I don't want to take the piano lesson with teacher X. It's like, when you have Jake's kid being like, I want to play the letter game. I want to play the letter game. And he's like, man, we just have to wait a few more months. And then, okay, then you can play the letter game. I kind of want to hop on this. Maybe this is my pathological honesty, because I do believe we built a really delightful product that kids will want to use most of the time. But absolutely, sometimes you do have to push a nag, way less than anything else.

But I'm kind of reluctant to say, like, you won't have to push it nag. Well, I think that that is where you finesse. I'm coming in as, I'm not blind because I'm familiar with the product and I've looked at the website and everything else. But I'm not a parent with a kid who has used the product. So instead of saying that, you can say parents don't want to nag, they don't want a police. They want a kid who can learn at their own speed, even if that means fast. You can say that. That's a truthful statement.

I'll give you a bit of trivia that not many people know. So my name in Chinese is, well, it was Fei Ting Chung. Now it's Fei Yu Cheng. And the reason I have that name is because Fei is for Ferris, right? So there's some alliteration. But Ting Cheng is very honest because I would just blurt things out that were clear or honest to me. And so my teacher was like, good God, you are a pain in my ass.

Okay. Your name is like a fairest too honest, basically. And, you know, I was talking to you, I can't mention which, but talking to another startup involved with. And they're about to have a huge launch. And I was like, exaggeration is death. Do not exaggerate. I was like, because if one statement can be falsified and it's a casual statement, it's going to call into question every other claim you make and your competitors are going to fuck you. They're going to. And they should. If you're exaggerating and inflating your claims, like, hey, you're going to reap what you sell. So I am on the same page. I think there are ways to word it where it is a completely truthful statement. And it may not be nag and police. It may be something else. No one wants to force their kid to learn. What would it be like?

like if your kid wanted to learn, you get the idea. And you could come up with 10 of these and just split test it with an optimizely or whatever. You'd probably have something homegrown that does a better job. But you get the idea. All right, feel free to stop me. Is there a way to get an indication of how many sessions are initiated coming back to like, yeah, sometimes you have to push a little bit or prod or prompt. Maybe that's a nice, delicate word to use your kids. But, Do you have any idea of how many sessions, like what percentage of sessions are initiated by a child versus a parent? I don't know how you would have that, but. I think they're probably 100% parent initiated.

We're talking mostly like three and four year olds here. Yeah, right, right. And running around like chickens with their head cut off. And it's like, yeah. I think it's the sort of thing where it's just like the parent is responsible for saying, oh, you know, it's that time. Let's do Armentov again. And rather than it being a battle, then your kid is like, oh, okay. I guess I'll put down my Legos and do Mantava.

So I've noticed in the investor update emails, and I'll add my personal preference here, but I will, I think, speak for a lot of investors. So I have a lot of portfolio companies. And I don't invest all the time, but they add up. Like if a company is going to be successful, mega successful, it usually takes 10 to 12 years in my experience, right? So that means if you're investing every year, you start to gather portfolio companies. The reason I mention that is that I get probably 10 to 20 investor updates a month. And some of them are super long.

Yours are not super long. But if you have investor asks, I would put them at the very top. I would skip all the updates. I would skip all the numbers. I would skip the runway. I would skip the new hires. I shouldn't say skip. I would defer.

I would put it lower down. But if the intent, because most of the, the people who are getting that, like outside of your major investors, if you've got board members, like, sure, okay, like give them the nitty gritty, but the vast majority, like, I don't have voting rights. So the only way that I can really impart influence is by trying to be helpful, but I'm also am in an inbox with a million other things. So having the asks at the very top will get more help. I know that that seems self-evident, but almost no founders do it. So that's just a quick suggestion. But the reason I brought up the investor updates also is that I feel like I've seen

in a number of the investor updates, something along the lines of we just need to figure out how to drive more conversions through. I want to say paid advertising and maybe a misremembering, but that leads me to a question which is what channels actually convert and retain. TikTok X, referrals, search, paid advertising, what is actually working? best for you guys, which might not be working well, but like, what is of the available options, what is working best for you guys at not just conversion, right? Because you could get garbage leads that sign up for trials and then don't convert, but for actual paying customers who are retained, what seems to be a working best so far? I think our best customers are X and word of mouth.

I think the reason for both of those is that our message gets in front of people who are receptive to hearing it. I would say that a big part of our struggle is top of funnel. Like, how do we raise awareness with the right people? And what tends to happen on X is that I get in an argument with someone who is basically arguing that kids should not be learning or kids are learning too fast or something like that. And then the entire internet piles on. And I am kind of like the loud voice saying that kids should be learning as fast as they can learn. This is our thing. I think people hear that and believe in the mission. And because it's hard to make sophisticated product decisions about these nuanced products, they hear the mission. And they're like, okay, this is a

company that believes in a mission of very accelerated learning, which is something that I believe in, too, that I don't hear a lot of people talking about. I'm at least willing to go out and try their software. And I think that's why we get people from X. And we have not been able to replicate that on, say, meta ads. Meta's algorithm, basically, you give them your ads, you give them your videos, And they put them in front of the people who engage with those videos the most. And so we absolutely have content that goes viral, that people engage with, that gets a lot of interaction and even gets very, very cheap leads. But they're not qualified leads. So they're not getting in front of the right people who care deeply about accelerated learning and are willing to pay for it.

Here's a just tagline that came to mind. Less nagging for parents, faster learning for kids. Mm-hmm. Right? You're not saying no nagging. Faster learning for kids. You probably put the kids first, right? Faster learning for kids, less nagging for parents.

I like that. Yeah. Faster learning for kids, less brain damage for parents. Whatever. You could test a bunch of them. I think one of the things that really sets us apart is our motivation design and our way to keep kids motivated and engaged. And we really have not found a way to talk about that in a way that gets any sort of traction.

I've tried. but a lot of the arguments that I get into are around topics like accelerated learning or phonics. Phonics is a big cultural touch point right now. So there's a war going on about phonics? There's a huge war about phonics. For the past 30 years, schools have been debating over whether or not phonics is the right way to teach kids. Seems like something you could test. Yeah.

And they have tested it. Basically, everybody outside of education, everybody in cognitive science, everybody in the rest of academia, completely understands that phonics is the only way to teach reading. academia and teachers and schools have been the one holdout refusing to teach phonics saying that all we have to do is teach kids to love reading, that if you show them a picture

of a puppy and they say, dog, they got that right, they're reading because they understood the gist. They have comprehension. Slippery slope that one. We think that motivation is one of our biggest differentiators and just have not found a way to talk about that and that engages people.

But maybe this less nagging for parents is that. You know, I will say that this may not matter. There may not be much collateral damage, but when I have seen some exchanges, I think that some percentage of the observers of those arguments might feel like it's Mentaba versus teachers, and I don't think that's a great fight. Agreed. Because there are plenty of teachers, too, who are just as frustrated as the parents in a lot of ways. They're hamstrung, but, you know, so it goes. We try very hard not to position ourselves as Mentaba versus teachers, although I know doesn't always come off that way. But to a big part, I think teachers are the victims here, too.

They were told in teachers' college that phonics will turn kids off of reading, and they believed what they were told, and they went out and talked to the best of their abilities, the best they knew how. Let's come back to the word of mouth. This is something that everybody wants, but sometimes it's difficult to get high resolution on the mechanisms of word of mouth. You have any insight on what that actually looks like. At what point, this is, I think, perhaps a helpful question. At what point do people suggest that someone else checks out Mantava? It's after they've been on the app for three months, six months? Is it as soon as they sign up and they are on 48 hours? At what point throughout their experience of Mentava do people share with others? Do you have any idea?

We get that wow moment within the first week where parents, sometimes it's the first day, sometimes it's the first week, but very quickly the parents realize if it's a good for the family and the kid, parents realize very quickly, oh my God, this software actually works. Going from there to word of mouth, we have a lot of parents say to us that they tell their friends about it. There's some reluctance to tell their friends about it because there's a certain amount of shame around using a $500 a month app. There's this sort of cultural shame around using your resources to allow your kids to get ahead. I have friends who can't afford private school who know that their kid is not getting a good education in their local public school, but they insist on sending it there because they feel they have a responsibility to not give their child an advantage. Sorry. Sorry. There's some deep-seated self-hatred there, but. Yeah. God, I wish they should take the money they're not spending on their kid and put it into therapy first. But, I mean, that may be come off a little callus. We have tried incentivized referrals. That's what I was going to ask about. What is the incentive that you've tried? I believe we did as big as if your friend signs up, we will give them

a free month and we will give you a free month. So that's basically like that's a thousand dollars user acquisition cost. And we send out coupon codes to our entire customer base and we got zero referrals. Even though we know that customers are like actively referring friends, we have a lot of people who sign up. I do an intro call with almost every customer who comes on board. And so we know that a lot of people came because they saw their friend use it, the word or mouth. But the incentives, they drove zero. What do you attribute that to? My guess is that our customer base at $500 a month is fairly wealthy. And so that $500 bonus that they get is not as valuable to them as the social currency that they either gain by referring this

or sort of lose by telling someone about this product that they feel guilty about it using. And so I think that, yeah, like it is an incentive, but they already had very strong incentives to tell their friends about it if they would love it or were reluctant to tell their friends about it. What makes the people who do refer, through word of mouth, different from the archetype that you just described, the people who have some shame around it, they don't want to burn social capital because what if they're friends like, oh, my God, I didn't realize you were such a rich asshole or whatever. or what makes the other people different, the ones who talk about it?

I don't know if they're different. What I've heard from the people who do refer their friends is that they're very selective about who they mention it to. They have specific ideas about which of their friends would be receptive

and they tell those friends about it. And my theory is that they tell those friends about it anyway to help their friends out and like the $500 is not a driver of behavior. Have you done multiple tests? Did you just do one incentive test?

We just did one. Yeah. I mean, I do think the devil's in the details with a lot of these. That could be a too. Right? I mean, for instance, one free month versus $500 credit, which sounds better. $500 credit sounds better, but it's the same thing. Also, and this may be on appetizing, but if the cost of delivering the product is zero,

which makes a bunch of assumptions around the associated costs of various things and customer support and that, that, da, da, da, da. But if the cost of development is high, but the cost of delivery is low, you can afford to do very limited first 100 people to get it, use a little scarcity, free year if you refer three people, $6,000 value, if you get three people to sign up. Whatever. I'm pulling that out of my ass. Yeah, we can be more generous. But it's like if you tried that and you limited it to the first 100 people, you know your

maximum downside cost. It's not this open-ended fog of scary expense because you've already set a cap. I am a big fan. I mean, sometimes you have critical weaknesses, some Achilles heel that needs to be fixed. And I think that there are, I think the website hops to mind for me as an example of that, which I don't fault you for because you're doing so many things at once, but we will get to that. But also for me, I'm like, look, if something isn't working and it's just continually not working, which is not the case of the incentives because you only try to once. I think that's worth testing. And also it's because that is related to one of the two means

that has proven most effective for acquiring customers who are retained. X and word of mouth. But X is time consuming. You got to write, you got to engage, you got to respond. Maybe you get lucky and there's an easy one that really pulls some weight, but you got to keep feeding the monster. whereas if you figure out some type of flywheel that involves, and incentives are just one tool in the toolbox, right?

But really focusing on how you can facilitate word of mouth. And particularly if there's a prompting at that first peak of magic, the wow experience that's within 48 hours, boom, they get an email or a notification of some type. If it's one week, it's within one week. and I think that could obviate the need for paid advertising. There are plenty of huge brands with monstrous AR that never spend a dime on advertising because they figure out the small levers to pull that in concert create a flywheel of some time

for this type of referral generation. We will put these up for people watching the video if you're on audio. I'm afraid you're going to have to really use your imagination. Would you like to talk about the website or would you like to talk about any other challenges, goals? We'll probably touch on a lot of it as we look at the before and after on the website. But is there anything else that you would like to cover before we get to the website? Do you have any thoughts about very, very top of funnel?

Just like as parents are first exposed to Mantava, like how we might want to think about positioning ourselves or messages that you think might reach out broadly. Okay, top of the funnel, it's like get as many parents who see this sentence to be interested in Mentava. Is that the question? Or is it a question of marketing channels? Because like a big top of the funnel is not always a good thing if it creates a bunch of noise and garbage applications that are going to churn. I'm not saying go broad. saying what sort of messages might get the attention of the specific kind of customers we want if they've never heard of Metava before?

Well, this is going to seem like a lazy response, but it's usually where I like to start because you've thought a lot more about this than I have. What is on your short list at the moment for how to do that? The two that we've been playing with are, you know, teach a kid to read, you know, teach a preschooler to read, which we don't love because we feel like it doesn't differentiate us well. The other one that I think does differentiate us is talking about mission, talking about acceleration, talk about schools not supporting fast learners.

In terms of top of the funnel, the phrasing that you were just mentioning or the taglines, how would people see these across all marketing, Facebook X, website everywhere, or would it be somewhere else? Say TikTok X and meta, Facebook, Instagram ads are where we get the most volume. Well, I mean, look, my beginner's eyes uninformed, knee-jerk response. would be my daughter made more progress in one week with Mentava than six months in kindergarten. You start with the testimonial and not to be too Glenn Gary, Glenn Ross, but for those who haven't seen the Alec Baldwin sequence, it's very short, you should watch it. But Ida, A-I-D-A, do I have your attention?

Are you interested? Have you made your decision for Christ? Got to watch the clip, folks. I'll link to it in the show notes. And then action is the last piece, right? But that type of testimonial is what I would use. That's what I would test. We haven't tried that.

That makes a lot of sense. We'll go for it. You hit a few things at once with that. If a company says we are the best, you're like, of course you're going to say that. What do you give me next to prove that you're the best? Testimonial gets around that. And fortunately, you're not dealing with like a medical product or something where you have like structure function claims. restrictions, which are very important to have.

Thank God we have the FDA and FTC and all that stuff. But in this particular case, I don't think you have too many restrictions about how you can use testimonials, assuming you have written permission from the people who provided those testimonials. And the mock-ups that were created for the website, for a revision of the website, are one thing. But if you're like, you know what, we can't make, I'm afraid the internet is broken. We cannot create any new pages.

I'm like, bummer. I'm like, okay. Then make your main page the testimonial page. Like, that's what I would do. You'd talk about that. Like, I would make the main page of testimonial page, and then you have a persistent pop-up, like in the middle of the screen.

That's like, is your kid ready? Take the two-minute quiz. If I'm playing with applying constraints, You cannot create a new website. Is the current homepage the one that should be the homepage? Maybe not. I feel like I'm getting too into the weeds, but I feel like this is exactly where your expertise is coming through.

Yeah, of course, start with the testimonial. Like if I did a short video, like a, I don't know, a 60 second long TikTok video, where would you go after the testimony? Like what would the beats of that video be for you? Here's my hot take. And it could be totally wrong. I mean, everything I'm saying could be wrong. But my hot take,

is that the people who can spend 500 a month and are busy and value their time, and this is not going to be a fair assumption for everyone on TikTok. But I don't think that is where the people making the buying decisions are spending most of their time. I could be wrong, right? I mean, there are younger men and women I know who spend plenty of time on TikTok. Do you have any idea of who is making the purchase decision? Like how many males versus females are actually putting in their credit card information?

to buy this right now, which that's a very heteronormative question, but you guys get the idea. I think it's roughly 50-50, judging from the customer calls that I do. In the beginning, it was very heavily male, but I think that was just my audience at the time, and now it feels a lot more balanced. Yeah, you probably don't have this information. Any idea on the age, like the sweet spot age range using past customer data of your current customer avatar? If I said to you, okay, guess what? You only have one opportunity to ever sell Bentava. That's the bad news. The good news is I'm going to put you on stage in front of an audience of 5,000 people.

But they all have to be of one particular demographic slash personality slash makeup. Give me the census data. Give me age 35 to 45, have first generation immigrants who work at tech companies, who value education who see it as like a ladder to a better life and are willing to pay money to make their kids successful. Okay. I'm guessing those people are not on TikTok. So the beats of the video, honestly, it's a tough one for me to answer off the cuff, but I think in part because it may not be the right medium. Where I think video matters is showing actual kids using Mantava and learning with Mantava.

Here's a crazy question, and I think I failed my computer IQ test for the day, because maybe it's something obvious. Is it possible to turn on audio for the current video that is right in the middle of your homepage when I open it? You know, that's a good question. I don't know. In Chrome, I kept trying to figure out how to turn on the audio, because I'm like, it's not really showing anything. Oh, is it possible for you to turn on the audio? I wanted to hear what the kids were saying while they were using the software, but I could not figure it out, which. could be user error.

That was a request that we were planning to do. I don't know if it may not have gotten done. Yeah, that was an oversight. Okay. Good catch. Yeah, so that does nothing for you. Right. And it is at least on a 13-inch MacBook.

That is the entire screen on Chrome. I open it up. And I'm like, okay. So if we come back to the website, right, and I'll just give people, a visual description and we'll throw it up. It's got a very familiar layout, which I think is,

there's nothing wrong with this familiar layout, but you got like Mantava company named Top Left. You have a menu bar at the top, parents, teachers about reviews, case studies, sign up, login, and then you've get started at the top right. Then you've got the giant video playing with no audio and a cute little character,

presumably from the Mentava app itself. And then under the video that is auto, playing. It says most education companies try to lift the floor. We want to remove the ceiling. Mentaba was built for unusually fast learners. Try it for free. And the try it for free is a button. Okay. If we were to look at a heat map of what I just described, meaning what is clicked on the most, do you have any read on which elements I just mentioned get clicked the most? I imagine people clicked the video. Yeah, which doesn't, at least my experience was it didn't do anything.

Yeah, okay. I think, and I'm sure they're called something else now, but way back in the day, you could get a heat map and it would be so called because things would get redder and redder and redder, the more they were clicked. And so you could add a view, look at a website. and with these tiny little circles indicating clicks that were colored in the way I just described, you could get a pretty good idea of what people were clicking on or trying to click on.

If it works for you, let me pop open some mockups that were created using Claude in an incredibly short period of time. It is just insane what you can do these days. Shout out to Lenny Richitsky, who had some really good. tips on how to use these LLMs for design, turning your LLM to a, or maybe your AI into a world-class designer. All right. So I'm looking at the website right now. And if I go right now 13-inch, I did not look on mobile, which I probably should have.

But on the MacBook, which is kind of my workhorse, daily driver, the try it for free is where the screen ends. My world of Mantava on first contact. is what I just described. And then if we scroll down, you got Best Reading Out for Kids, and you got all these amazing testimonials, which I think do 100 times more for you

than what I just described. Now, if we go to the mock-ups that I sent over, and we can play around with these because they're not perfect. But you'll notice a couple of differences. So I'll point out some of those differences. So instead of get started, and the top right, which is that button.

And I still, it's replicated in another place on the, on the homepage. But it's, is my child ready instead of get started? Maybe it helps. Maybe it doesn't. Something that's very easy to split test. Then the actual tagline on this mockup, I don't love, I'll be honest. I like it more than the most education companies try to lift the floor. We want to remove the ceiling.

I do prefer what is in the mockups to that, but it's not where I, would put it, right? I think maybe, what was it? Less nagging for parent, you know, faster learning for kids. Faster learning, less nagging. Less nagging for parents is maybe what you test, but some kids are ready to read before school is ready to teach them. Okay. I don't like that because ready and read throw me off, frankly, they're just, I know that sounds ridiculous given we're talking about learning to read, but they're too similar. So I would not use that phrasing. But then below that we get an idea of what we're actually talking about. Because when you say most education companies try to lift the floor, we want to remove the ceiling, it's like, well, who are you selling to? What is it?

Education company, is it a clinic? Is it a company that sells consoles to nursery schools or daycare centers? It's not as clear, whereas Mantava's expert reading instruction for your child. Oh, no, no, no, no, it's just too wordy. Mentava is expert reading instruction. That's terrible. your child will actually want to do. So you could say Mentava teaches reading that your child will actually want to do or something like that, right? Fifteen to 30 minutes a day, a coach on call and nobody in and nobody in your house has to be the teacher. It's not quite right, but below that, you have two buttons, take the two minute readiness check and then how it works. And then a video that could auto play or not, but I would definitely have audio in there. That's one option, right?

And then right below that, and I'm not convinced this is the way to do it, but it makes it very explicit below the readiness check, $500 a month per child. Most families finish in six to 12 months, free 14-day trial, blah, blah, blah, blah, blah. That's one approach. You could also, rather than make the $500 fine print, you could just lead with it. It's like, you know, Mentava is, you could have what we had before, faster learning for kids, less nagging for parents, if you want something that works and not something that's cheap, right?

We have absolutely had luck leading with the price. We've had customers tell us we use you because you cost $500 a month because we knew there's no way you could be a scam if you managed to charge that much money. You can't survive, right? You can't survive for years if it's not working. Yeah. Some of these other mockups I sent you, I do like the tagline on the second one better than the first one for children

who are ready before school is. A bunch of the other copy would be replaced. And I think that one is too sassy looking. It's just, it looks like it's trying to solve tablet, which is not what you guys are doing. You know, watch the 60 second demo

or whatever. The Nata score mockup I don't particularly like, but I do like in the third option, leading with the testimonials. I like that too. Right. So for instance, let's imagine

the first, maybe the first mock-up, but some kids are ready to read before school is ready to teach them. Man, that's a mouthful. It's a tone twister for me. If it were faster learning for kids, less nagging for parents, make your child love learning, something like that. And then on the top right,

much like the third mock-up, there was this big testimonial, which was like, my daughter learned more in one week with Mentava other than six months in kindergarten. And then there was another one, maybe, you pick it. You've got a million of these testimonials, right?

You've got an embarrassment of riches when it comes to the testimonials. If I were going to pick from the ether, one other type of testimonial, I saw a number of testimonials that were like, we got rid of our tutor and did this. Maybe that's the other one. Just so you address that,

what about this, what about the comparable, the cost of it, you just have a testimonial, do some of that heavy, lifting for you? I mean, you have so many good testimonials, right? These are real testimonials. Yeah. Last fall, he didn't know how to read his letters. Now he can read his baby brother a book before bed. Like, what? WTF, are you serious? Like, you guys changed our lives. There's not a world

where I could teach a child to read without your app. I mean, these testimonials are crazy. So, aesthetically, you have some choices to make. Some of these are a little too sterile. The last page of mockups, I think are a little more friendly, like the second to last one. maybe a little too busy and a little too like did our web designer take LSD but you get the idea I'm just going to note what I like about these things so the testimonials I would 100% test having the testimonials very prominent and just looking at your homepage as a print advertisement effectively like you want to have a clean visual progression through the piece right like generally people they're going to be pulled to a graphic and then to the largest headline, then to like the second largest.

So making sure that the visual tracking isn't too pinball machine. So frankly, it's like if I were going to be really nitpicky and try to pull something from like Ogilvie, I would say the, yeah, you could have the video on the left instead of the right and then the headline on the right for, if we're talking about people who track from left to right. with reading. But what I do like about this third one is that it's got a couple of bubbles on top of the kid learning, 15 minutes a day. These would have to be fact checked, obviously, and like audited to make sure. But 15 to 30 minutes a day, a real coach for you on the couch in pajamas, whatever some of the main features are, and then take the two minute readiness check. Can you speak to the real coach or the coaching aspect? Is that a thing? Is that a thing? or is that just a hallucination?

Yeah, so when you sign up, we have the, we have the Mentava parent app. And even during the free trial, we prompt you to book a call with me and chat about, like, where do you think your child is stuck on? Like, what have you been having issues with? How is the free trial going? And then you have the parent app where you can send us, you can chat with us, you know, 24-7, and we will get back to you as fast as we can. And we use that a lot for customer support, but also parents are confused about whether

their kids are engaging the right way. and we can let the know and get them back on the right path. And how much do you sacrifice, and you can tell me what the exact bracket is, but on this third mock-up, something that was put right above the headline, not saying that's the right place for it, but a reading program for curious three to seven-year-olds. Is that an accurate description of the product? Would you say that's the sweet spot in terms of ages, or what is the ideal age range?

I'd say three to five. Three to five. Okay, great. So reading program for three-to-five-year-olds. How much do you lose by saying three to five? That's maybe not the right way to phrase the question. But for instance, like Jake came in. What I'm trying to figure out is like how much noise and time-consuming activities are introduced by having people try this too early?

Versus just saying, you know what, it's not for two-year-olds. That's going to be like 90% failure rate. So let's just say three to five. Do you feel like that would help or hinder results? I'm very comfortable saying it's probably not for two-year-olds. I think the two-year-olds that this works for, although we've had a couple are very rare. Yeah.

Okay. So if you were to give an age range right up front as a way of discouraging people or ultimately maybe going to be frustrated, right? Would three to five be the bracket? Would it be two and a half to five? I would actually say three and a half. Three and a half. Okay.

Great. None of these design ideas are permanent decisions. It's a living, breathing website. You can change it. But what I've found with the startups I've worked with and also just with all the stuff that I've launched myself is like being very clear about who you are for and who you are not for makes everything else easier, particularly when you're explicit about it.

Can you give some examples of what that means? Because we want to do that, but we're not, I think we're not sure how. Well, what that means is if someone says, like in the case of the four-hour work week, which I think crossed your path many, many years ago, in the case of the four-hour work week, it's like I would get these questions when I did media around or even from my editor early on. It's like, well, how can employees and big companies use this? And I'd be like, frankly, it's not ideal for them. There are things they can use.

And let's just say 20% of it, I think is going to be very, very valid. valuable to them, but it's really designed for people who are in a job but want to experiment with designing their own lifestyle vis-a-vis starting a company of some type, ideally product and not service. And that happens to be a huge market. You don't have to please everyone. Even if you tried, it's not going to be possible. So that would be one example. In the case of, for instance, There's a company that I'm involved with, it's probably 30% of my protein calories called Maui Nui. Maui Nui Venetins, wild harvested venison from Hawaii. And it's the most nutrient-dense red meat you can buy, period, full stuff.

And it's expensive. If you think Mintava is expensive, no way. Like Maui Nui Venison is much more expensive. but in my case, I'm like the one place, when I have kids, it'll change. But health care and nutrition and exercise, I'm not going to try to get the Goldilocks perfect amount. Like, I'm happy to overspend to ensure that I am getting the best. And it turns out there are plenty of people who fit that bill.

Even if you just had professional sports teams, collegiate sports teams at the high end, and military, that can still be a really sizable business. So that would be another example. They don't hide it. You very quickly determine that this is going to be expensive. It's not so much like a framing of the messaging. It's just like the price tag is there. They're unapologetic about it.

It's just not something they pay attention to. I would say that there is one facet, which is price. I'd say price is just a very clear delineator. so rather than use four paragraphs to describe something that is probably accidentally going to insult a bunch of people one way or the other. It's just like, I think there are ways that you could skin the cat. That's a terrible expression. I wonder where it came from.

I was thinking about a lot of these things. Like, can have your cake and eat it too. I'm like, where does that come from? If you have your cake, of course you're going to eat your cake. Like, why is that double dipping? It doesn't make any sense. Any case, the point is, you know, you. You could say something.

I mean, maybe there's something about, I'm sure there is, I would just have to spend more time on it. But the teaching your kid to fish as opposed to giving them a fish. Traditional education gives your kid a fish and forces them to eat it. What if they loved learning how to fish and all it took was 15 minutes on a tablet and you did not have to blah, blah, blah, blah, blah. I'm shooting from the hip here, but I do think that there are, I mean, I'll take another step. at it. Another stab would be, you know, for parents who realize that the education system in the U.S. is broken in one fundamental way, colon, you know, eager, fast learners cannot learn at their own pace. It's not perfect, but it's edging directionally, I think, towards something useful.

Let's see. I mean, there are tons of examples. If you look at, and you could look at you know, punk rock bands. You could look at fashion brands. Like, how do they position? Very often, they're very good at making a stark contrast between like our people and not our people, which this is coming back to like the do nothing. That may not be a task worth spending a lot of time on. But there are a lot of ways that you can distinguish. I think who you're for is a lot more important than who you're not for, stating who you're for. I'll give you an example. This is something I'm working on right now myself because the book that I was alluding to is primarily a book on saying no, which I'm working on the positioning of this right now, because the first third of the book is

how to identify or create the few things to say yes to that actually make all the difference. So it's not exclusively a book on saying no. It's a book on making really high leverage decision. However, the crux of the book, because there's so many, it's very easy to say yes. I mean, just everyone's got promiscuous overcommitment in their lives. And a lot of tech is designed to push us into the realm of distraction, infinite distraction. But with saying, no, I'm going to get a bunch of pushback. And I address this pushback in the book, but I'm going to get lots of things right off the cuff on social. I would bet my entire net worth on it, which is must be nice.

You're already successful so you can just say no. I'm too kind for that. You're just saying this after the fact. I bet in the beginning you had to say yes to everything. There are a couple of pieces that I feel very confident and I've got to come up. And I have somewhat of a binary choice. I can try to respond to all those

and I can try to convince them otherwise, which I could. I could do it. But it'll be very time consuming. and it's, you know, it's not going to make me particularly happy. I'm not going to enjoy it. Let me put it that way because I'll have to do it repeatedly over and over and over again. Because I'm like, did you read my blog post?

Like, no, of course, 99 out of 100 people did not. 99 out of 1,000 would probably even worse ratio, didn't see it. Or I can just say, you know what? You're right. This is for people who have had just the bare modicum of success where they have figured out maybe one thing they're good at where they have too much inbound and too many requests to their time. That's who this book is for. That, by the way, is still well over 100 million people. I do not need to worry about an audience for the book. But if I try to boil the ocean

and somehow homogenize it into appealing to everybody, the game is lost. I'm dead. So these are the types of things I'm thinking about. It's like, okay, well, if I'm stating who it's for, how precise do I get? How much do I reduce the aperture of the description? And it might make sense to really, really reduce it. I mean, when I launched the four-hour work week, I was like, in the background, in my mind, I was like, I am pitching this to 20 to 35-year-old tech savvy males in San Francisco. phase one, phase two, same kind of psychographics, female, same city.

Next, same thing, New York. And then the sort of sphere of available readers was expanded to a handful of other major cities. And then before you know it, okay, fine. Then 16-year-olds and like Oklahoma are reading it and like 60-year-olds in Sri Lanka and so on. But if you try to start there, you're fucked. So when you have this very specific idea of who you're trying to reach, what are the specific behavioral changes that does that drive for you? Is it like specific messages that you're hammering on?

Marketing. In that case. Like where you're running ads or the messages that you're running? All of it. So, I mean, I ended up, I always like to look for the uncrowded channel. So in my case, this would not, I don't think this would be appropriate for Mantaba. But when I'm launching something, I often look for all. always look for, don't always find, but I always look for the fast growing undervalued channel.

And if I can't find that, or even if I can, I then ask, and that could be channel or format, then I ask what is the most uncrowded path to communicating with the tastemakers in that sphere. So I'll give you a concrete example. In the case of for our work week, which was published April 2007, 20 year anniversary coming up next year, which is insane. But there was this relatively new thing that had hit a critical mass. It was called a blog, just short for web blog. And when I reached out to bestselling authors to ask them about their recent launches, and I asked them about their recent launches. and I asked them, what was a waste of time,

what underdelivered, what overdelivered, what surprised you, what came back was, TV is becoming less important for prescriptive nonfiction or nonfiction in general, NPR marketplace, or a handful of NPR shows.

And there's this new thing, it's really weird. They're called blogs, and this thing I never expected, I put this excerpt up, I did a little interview, sold more books than some gigantic morning show

in New York City that gets all the fanfare. And I was like, hmm, okay. Well, I think I'm going to push all my chips in on this thing called blogs after I heard that six or seven times. And then the question was, well, how do I communicate with bloggers? And the answer was not email because that was the most crowded channel. So I spent my marketing budget, basically, for the four hour work week, flying to conferences to meet these people in person. Web Expo, I can't recall where that was held, but I spent all my time in the lounges, didn't really do anything in the panels. And at the time, I'm not going to give like the whole Dr. Evil Life story, but, you know, met Robert Scobel. I have a lot of rules and thoughts around this type of approach.

But flash forward, I'll give a different example. Four Hour Chef. Four Hour Chef was launching in 2012. I asked the same questions. reached out to people, asked them the questions I already mentioned. And they said, you know, radio is getting less important. It's not having quite the same effect on sales as my last few book launches. But I went on this one thing called a podcast. And I was like, huh, okay.

Well, I'd heard a podcasting, but I thought it kind of lived, you know, it came to the fore for a brief moment and then kind of flickered out and died. But that wasn't true. It was just very, very early innings in podcasting in 2012. And when I launched the four-hour chef, I was on Joe Rogan before Joe Rogan was Joe Rogan. Back in 2012, it was like, Joe Rogan, you mean the guy who used to be on Fear Factor? Like, that was the reference. It wasn't like, oh, the guy who was in the Oval Office and pushed through the executive order

and is like on every major news outlet every day where they're, quote, quoting his podcast. Man, this is incredible. That whole story is amazing. So nerdist, Mark Marin, Adam Carolla, these OGs in the game, I was able to see the effects of that firsthand. Right now, later I took that experience

and used it to inform starting my own in 2014. But for each book, right, with Tools of Titans, no, was it Tools of Titans? I also did a bunch of experiments with BitTorrent with four-hour show. and gave away the audiobook for free and like all these experiments. They don't all work out.

I don't think the BitTorrent experiment really panned out as I would have hoped. But that's how I workshop. I do think, and look, you're the sea of the company. You don't necessarily have the time to do this. But I imagine that you have the opportunity on these calls that you get on with the live coaching. I think in-person workshopping is just the fastest way to get feedback, real feedback. Because sure, you can get. feedback that is measurable in the forms of clicks and so on. And you can use user testing and

see how people are reacting to a website, which I think is interesting. If you have a webcam on, you can look at their face and where they pause, which is not going to be transmitted if you're only getting click-through data or click data in the case of a heat map, let's say. But when you're talking to people in person and trying to explain what you do, it's like, do they lean in or do they lean back? Do they follow up with a question? Or they're like, oh, interesting, right? If I'm at a party and someone's like, what do you do? And I'm like, I write books. 99% of the time, even if they don't want to talk to me, they're going to ask what kind of books. On the other hand, if I'm like, I'm an accountant, I have some accountants I love, right? But if I'm like,

I don't really want to be at this party and they're like, what do you do? I'm like an accountant. They're like, oh, yeah, that must be a job. You know, like there's no follow up. And you can get a feel for which messaging is working or if you give them a paragraph and then they two or three people at a bar you're just having casual conversations with that event they all ask about the same little thing that you've been discounting that has been a minor cameo in your messaging as opposed to the leading headline and you're like you know what maybe i should test that that's brilliant it makes me think of like comics, like trying out at open mic nights, right? I'm leaving so much on the table. I'm doing all these intro calls with our new customers. I should be asking them, if I said this,

like, how would you have reacted to it? What were the pain points that got you to sign up? I should be networking events, trying more taglines and seeing what gets people interested in having longer conversations with me. You're going to be having these conversations anyway. Just like it's more signal if you ask someone to buy and they actually pay, as opposed to, you're going to. do you prefer A or B? Similarly, it's not bad to ask, do you prefer A or B,

but the fidelity of that signal isn't as strong, in my opinion. It's not as reliable as if you mention a few lines and then just wait. And if they don't follow up and two or three people don't ask follow-up questions, it's a problem.

But if they latch on to something, you're like, okay, that was an organic. That was like a proactive move on their part. It wasn't in response to a question. They're not trying to appease me necessarily. Maybe they are. Maybe there's a component of people pleasing or just being social. But that's why you have to talk to more than one person.

And like the four hour work week was workshopped. I didn't intend on writing a book, but it was notes from a class that I taught twice a year. It was a guest lecture. It wasn't an ongoing class. But I got to see what didn't work. It was very much like a stand-up comic. If I tried a joke and it fell flat twice, I was like, kill it, yank it. That's got to go.

It's not working. So I'm not sure if that's helpful. But there are other things you can use. I mean, for instance, with some of these mockups or if you're testing copy options, I think it's most valuable if it's on your own website because you control it and you can try to discern intent to purchase. However, there are many services that do this. I don't know how I ended up finding this one. It's one called Pick Fu, P-I-C-K-F-U.

We'll put the branding aside, but instant consumer feedback split testing and market research. So they've got their fancy, you know, social cred with these logos, HBO Max, L'O-Max, L'O-Rail, Wayfair, etc. Have supposedly used it. But you can, I believe, I think it's Pic-Foo that's allowed me to do this. It might have been another similar platform,

but basically picking Amazon Prime members and then serving up, you can spec out your demographics, and then it just surfaces three options. And the reason this can be helpful, well, there are a few reasons. Like I use this for split testing, different aspects of the design and packaging

around the Coyote card game, which I created with Exploding Kittens, which came out a year or two ago, which was a really fun experiment. I never had anything in thousands of Walmart and Target stores, which is super fun. But you're not going to get much data from Amazon. And you don't really want Amazon to be your debutante ball

where you show up in your new dress for the first time and see if people like it. I do not like taking that type of risk. And there was internal debate. There were diverging opinions. And in the case of like Mantava, it's like, I don't know what your traffic looks like. If you are going to get a statistically significant signal with which you're going to make an important decision about something, you might just not have the volume necessary. Maybe you do, but maybe you don't.

And in this case, it's like, look, if I want 5,000 people to vote on something in 72 hours, I can do that. It's a function of cost. And maybe it's like 500 bucks, 600 bucks. It's very affordable. And you could very easily, I can't recall what the competitors are, but you could use, you know, clot or Chachypd or whatever to ask, like, what are the three most compelling competitors to pick food with similar pricing? Because some of them are going to be very, very, very expensive intended for large

enterprise. They do the same thing, frankly. It's gusty it up a little bit in a tuxedo and you have to do a sales call or they demo and then, like, quote you a price. If you see that and you're just looking for fast, quick and dirty, then I wouldn't proceed. These are all kind of different tentacles that are all out probing that bring information back to, like, the central brain that then determines which I want to split test in a place with higher stakes, but better signaling for purchase intention, which would be your website. And it doesn't, like, you can do it really fast. I'm famously impatient.

I do not want to wait weeks and weeks and weeks. So I'm like, okay, cool, 72 hours over the weekend. Great. I'll just let this run, and then on Monday we can look at it. And if it's an edge case where we've got something, it's like, okay, well, it's like 49% of 51%. Don't be too cheap on this because you can get a false positive on something. I mean, you know this. You've done, you did more math by eighth grade than I did throughout all of high school.

So I don't need to tell you about statistics. But the point is, don't do the bare minimum because very often the results will flip when you get, just a larger sample size. These tips are so helpful because I think it makes me realize how many opportunities we're leaving on the table to iterate with our messaging and get it dialed in. So I'm pretty excited about this. Let's throw out a prompt for people who are still listening or watching this. Let Neals know like what, look at the website,

enumantava.com, check it out. Of the things we've talked about, what is resonated? What should the tagline be? what language or features or anything have resonated most, just let them know on X. Tag him at Niels Hoven. That's at N-I-E-L-S-H-O-V-E-N. And trust me, Neals will be paying attention.

So check it out. Is there anything else that we should cover? I mean, I feel like we have hit a lot. I don't feel like we need to spend a ton of time on competition. I mean, I did a competitive analysis. but I do feel like you're heavily differentiated. But if there is a particular competitive snag that you run into and you're like, oh, God, Newman, they brought up whatever again, then we could talk about it.

But if not, then we probably don't need to spend too much time there, right? I mean, you got the cheap reading apps. I don't think we need to spend time on that. Teach yourself books and kits. We've got live online tutors. then we've got kind of like the super mega, super comprehensive, localized options like Alpha School, which are just a different category altogether.

So I'm not sure we need to spend time on that. Big fan Alpha School, by the way. It's just a different thing. They use us. My kid is using their homeschool program right now. Yeah, cool. Yeah. Their investors also.

Oh, nice. I didn't realize that. Joe Lamont was like, I will take your entire round right now if you let me. That's cool. Yeah, Joe is very smart. Funny story, he may not realize this. Probably doesn't.

Why would he? But I almost ended up working for trilogy software. Out of college, the reason I fell in love with Austin is because I made it to the finals round of interviews. And they flew out the finalist to Austin and gave us a whole whirlwind tour and kind of, I don't think it was whining and dining, mostly just dining. but they made it really fun. I didn't make the cut. In retrospect, I guess, thank God, right? Blessing and disguise

kind of forced me to really scrap for a while, which was good for me. But I've been in Austin for more than a decade, still haven't connected with Joe. So that'll happen eventually. Anything come to mind that we should cover. I'm not sure if there's anything outstanding just while we're here

if there's anything else that you'd like to chat about. Do you have any insights on getting in front of people who aren't actively looking for your product or who aren't actively trying to solve a problem. Like, don't know they have the problem yet. Tell me more about that?

The issue about parents not realizing how much school is going to hold back their kids until, like, it's too late, or that your best opportunities for acceleration are even before your kid gets to school. Yeah. So the question is, any thoughts on how to get in front of those people? You know, they say you want to be the painkiller.

Like, you want to solve the problem that your customer knows they have. And I think for a lot of our customers, they don't realize that this is a problem yet. they don't realize how far their kid is from their potential. Yeah. Or one of the strongest reasons I have for teaching your kids to read early is because when they hit school, your school is going to try and hold them back and being able to say,

my kid can already read. You need to give them more opportunity. It's like one of your strongest negotiating levers. Yeah, that's a great point. I really like that. Let me do like a Roshaman multi-directional thing on this question. The first is coming back to like, what if I, did nothing.

One position I could try to take and might not be justifiable is the people who are using your product understand the problem. So just spend a bunch of focused time on the referral engine for those people. Then you don't have to explain anything

because chances are they're not going to have to explain anything either because their cohort of friends, i.e. parents with kids, will be cut from the same cloth. Then it's a question of how do you congregate the converted versus how do you convert the nonbelievers? I think that may be a better question. I think there is a lot there about giving our customers the tools to let their friends know about this problem that maybe their friends don't know about yet. They're going to have that opportunity to explain it if we can give them the words for it. I would also say that if you had a two-minute readiness test, make it interesting. If the parents never end up using Mentava, how can you make that

as illuminating and useful as possible? That would be a worthwhile thought exercise. Namely, how can I make this two-minute readiness test? Or like, is your kid ready? Or there's probably a better question to ask, better wording for that. But I cannot tell you, there was this thing a couple of years ago. I don't remember what it was selling. It was definitely selling something, to be clear. Like, this was not just some questionnaire online for fun, but it was, it was a bit risque. I hope those three-year-olds aren't listening to this, but the... I can't, I cannot wait. It was like a sex compatibility test, and you would like take this thing and then, you know, your girlfriend or boyfriend or spouse would fill it out, or whatever. Oh, Mojo Upgrade. I remember it. And then it would tell you,

like, oh, you're a switch, and this person is a that. And, and then it would tell you, like, oh, you're a switch. And this person is a that and this person is a this and like you might be into all these things and it it was people got very excited about it and they shared the test the point of that business was not to provide tests it was selling something else i can't even remember what it was i didn't buy it but in one of the more awkward transitions of my podcast career let's now come back to children it could be fun to try to create a readiness test, which is not sexy enough, it would have to be called something else, but a test that people could take in two minutes that would give them information that they would find valuable or interesting or fascinating to the extent that they would want to share the free

readiness test with their friends. Because then they're not saying, hey, I'm not automatically one of those rich assholes who can burn $500 a month, which is not what I think. I think it's a fantastic investment, but they're not risking that social judgment by recommending someone take a free two-minute test. I think that's another opportunity, potentially. And then where are you based, Neels? I'm outside Seattle. Outside Seattle. So in Seattle, you probably have some organization like this. If you were in the Bay Area, just because I'm familiar with the Bay Area and I've been there for so long, You mentioned first generation, immigrant, et cetera, et cetera, et cetera. I mean, I would go speak at the Indus entrepreneur, Thai in Silicon Valley.

Sorry, what did you say? The what entrepreneur? Indus, I-N-D-U-S. Let's see if it still exists. The Indus Entrepreneur Thai nonprofit organization. There it is. So tie.org, T-I-E-D-org.

Wow. Well, let's see here. The world's largest community of entrepreneurs. Hmm. I'm interested in about the genesis of Thai. Yeah. So let's see. Board of Trustees.

Who's on the board of trustees? I'm expecting. I have high expectations, Tai. Let's see who we got. Yeah, founder of emphasis. Baller. Okay. Oh, this website.

I could use the website upgrade. Here we go. Jensen Huang. if Thai is one of the most extraordinary communities known to the industry, any industry. I mean, they've got some good testimonials. But the point of this is that back in the day, when I lived in Mountain View, and I would go volunteer for Thai because it was the only way for me to punch about my weight class and meet people who would otherwise be completely unreachable, it was basically all Indians.

Fine, great. but if you want to talk about first or second generation immigrants who are all in on learning, like it's about as warm an audience as I can imagine. Yeah, so you can check it out. Point being, like, if you were like, all right, well, look, I'm going to take a trip anyway to the Bay Area, or maybe they have a chapter. Let's see, chapters. I mean, it's freaking Seattle.

Come on. I would think it'd be, well, they got Nairobi. They're going to make me scroll through all the countries. Oh, man. All right. There is, I'm boring the hell out of people. Yeah, there's Seattle chapter. But the, and all over the U.S., Atlanta, Austin, Boston, Dallas, et cetera.

So I would just say pitch to your dream customer or get up and talk and see if you can get on the main stage at one of Ties large events and give a presentation. This is another way that you can test things. give a presentation. If it's good enough, if it's not, then too bad, try again. But if it's good enough,

which does not have to be great, but if it's, I suspect you'd have a very warm audience, and then you see what people ask you. You see what people mention and you see what people ask you afterwards. And then you're hearing from the converted exactly what they want to know

to join your church. I feel like this is the, bread and butter question to ask you, how do you get on the main stage at these events when you don't have a track record? I think you do have a track record. I think you're underselling yourself. I think you point to some of these, I think you point to your pedigree. So, in other words, that third paragraph where I was like, use that sentence. Neal's worked at Cloudflare class to join pocket gems where he ran the highest grossing mobile game in the world in 2011. Well, first of all, it seems like Ty has branched out way beyond.

Indian entrepreneurs in Silicon Valley, which is great. But depending on who you're pitching, you have to customize to who you're pitching. But I would say it may be easier than you expect. So I didn't even know that this is a thing. So people reach out to organizations and say, like, I know you have a conference coming up. I would like to be a speaker there. And like, here's what I do. People definitely do that. I mean, I have not done this type of legwork in a very long time, but yeah, just cold email and pitch them. Okay. And you want to make sure it's thematically related to what they're doing, right?

But they have the Thai Global Summit, Tycon Silicon Valley. Maybe Tycon Silicon Valley is more interesting because you could use it as a recruiting tool simultaneously, depending on what your priorities are at the time. Definitely going to be a high density of venture capitalists, although perhaps you don't need that at this point. But, yeah, let's see. Thaiglobal summit.org. What I would say is don't be too attached to getting on stage and spending an hour talking about how Mantava was born and this and this and this, right? Maybe it's the behavioral optimization or, what did you call it, motivation, engineering?

There's a term you used that I'm blanking on. Maybe it's that. maybe it's commentary on disrupting and innovating education in the United States. And oh, by the way, I'm the founder of this startup and you spend two minutes on that. But like, how did we get here? Okay, now I'm giving a broader talk about my thoughts on education and where it's possible to stick in door wedges so that we can gain a foothold and something interesting. I am really just shooting from the hip here. But there are lots of things.

I mean, look, you could have some side hobby. I'm making this up. Let's just say, you bump into the chairman of the board of trustees of Thai. And, you know, he's about to go on a trip and you're like, huh, seems like he's got an Olympic archery recurve bow that he's taking with him. Isn't that interesting? And you get into this whole archery. You're like, you know what?

I'm into archery. And he's like, would you come speak on archery? And the answer should be, absolutely. I'll get on stage and talk about how I approach the task of learning archery. And oh, by the way, I work at this company and here's a minute on Mantava. It's like, yes, the answer to that one's yes. As long as you have a very clear idea of what constitutes a success. Getting on stage to talk in front of an interesting audience is not enough.

What constitutes success? Is it recruiting? Is it feedback from people when you get off stage? if that's the case, guess what? You probably want an earlier speaking slot as opposed to a closing speaking slot. You probably don't want to be speaking on the last morning when a lot of people have already left if they're coming in from out of town, this type of thing. And I'm not, by the way, saying that you should focus on Thai, even though I do think

it's at least when I was exposed to it, a very interesting organization. And again, an uncrowded channel. It's like I might have been the only white person volunteering there. And I was like, that's ridiculous. Like this is an absolute gold mine of brilliant people and world class entrepreneurs. And it's like, why isn't everybody here? So it's cool to see that they've grown so much. I think what's coming through so much out of these conversations with you is that it's like an exercise in thinking out of the box.

It's like, okay, I know what the goals are. Where are the open channels? Where are the unoptimized? Like, where were the opportunities that nobody else is looking for? Or are the shortcuts? Yeah. And it might not even be going to tie. But you look at their team and you're like, oh, look at that.

I'm looking at the Board of Trustees and you might realize, like, oh, wow, Kamal Agarwal follows me on X. Hmm. Maybe he'd be open to hopping on a phone call or a Zoom. or maybe you look at the bios and Anita is mother of three and you're like, where do the Indian moms in the U.S. congregate? Are there WhatsApp groups? Are there message boards? Are there whatever?

And I'm not saying this is a good idea, but I do think there is value. And I did this, you might recall, very early on, I mentioned the four-hour work week and the like, whatever the range was I gave, like 20 to 35 year old tech savvy males in San Francisco. That's very specific. But the target isn't the market, right? So the initial target is lead domino that you tip over that makes the rest easier to tip. The eventual market can be infinitely larger. But the reason for being so specific, there are many reasons.

I gave a few already. Another is that I can achieve a surround sound effect for a very small number of people where they feel like I am ubiquitous and that there is a perceived momentum that is very helpful. Because at that point in time, going back 2007, if I was on Gizmodo,

tech crunch, I think it was 42 or 43 folders, Merlin Man, and a few other places at the same time, as far as Silicon Valley, Technorati were concerned, I was everywhere. And there are other ways to approach that.

It's like, okay, like, j-date for Jewish dating. Okay, that's like they're very, very clear on who it's for. And it's like India is a subcontinent. It's a gigantic place. So I'm not trying to paint with a broad brush, but it's like, okay, maybe I try to create a surround sound effect and a critical mass within the Indian communities in the United States. I'm not saying that's a good idea. but I would say that's a very achievable,

or at least it's very concrete. It's more precise than like parents who want their kids to learn faster from a marketing perspective. Because then you can figure out, well, maybe I sponsor a tie event. Okay, maybe there's some app that they're particularly fond of for cohesion.

I don't know what that would be. Again, making this up as I go. Maybe there's, who knows, like this is going to sound antiquated, but like Facebook groups or something, Who knows, right? And you're like, okay, well, maybe I or my wife could become active or somebody on the team and like offer free trials in exchange for feedback. And nothing sneaky, nothing underhanded. It's just like people underestimate, I think, the power of a surround sound

effect for a very focus group. And this just happens to be the thing that popped into my head, but there could have been a dozen other examples. This resonates a lot because if that surround sound effect is going on, that at some point you're like, I keep hearing this name, I keep hearing this product, let me go see what this is all about. I'm curious. I want to look into it. And that's, that's all we need that first hook. Well, also, again, I'm stereotyping here, but this is my lived experience. It's like, I would put a lot of money on black that the management organizers of Thai care a hell of a lot about education and education for their kids. I would really like, I would put a lot of chips on that.

And maybe that's the way to make the ball roll downhill as opposed to pushing it uphill. You don't need to convince them. They're convinced. They just don't know that you exist. And then you can focus on the stuff that's really fun to focus on. I mean, a lot of this is really fascinating and at some level fun to focus on. But then you can focus on making it as good as possible for them. I think that's quite a fun piece of this whole puzzle.

I like this a lot. Yeah, that's an approach, and it's a very human-scale approach. I'm not suggesting something that requires hiring McKinsey. I'm not suggesting something that requires outsourcing analytics to some Borg, which I'm certainly not averse to, but it's the amount of intelligence that you can absorb, both explicitly but also kind of implicitly and intuitively by spending time in some of these concentrated environments you're like oh okay for at least this subset of indis diaspora entrepreneurs these are the questions and comments that come up when i use this two-minute spiel that i've

refined on mentava that's valuable that's really valuable and then there are ways online that you can also convert that into very targeted paid advertising. This is turned into like an infomercial for Thai, but it's like maybe they have a newsletter. Maybe they have a da-da-da-da-da. Like these are relatively low-cost things and I'm going to get in so much trouble for this, but it's like, look, I've lived, went to two universities in China. Also probably you could find an equivalent for first generation in the U.S., Chinese parents. who are all in on education. And chances are, if they made their way here, which is hard A-F,

they are going to care a hell of a lot about giving their kids as many advantages as possible. And there's no convincing, right? They just don't know you exist. We had one customer who is, I think Chinese, possibly Vietnamese. And she was saying, like, she loved Mantapa because she does not speak English very well. So she's like, I probably wouldn't be able to teach my kid to read. I give them to this app. That's cool.

I sit next to them. I do my work and just make sure that they kind of stay on task. Yeah, that's super cool. So those are some of the things that I would be thinking about. I mean, I only know my toolkit, right? So I have lots of blind spots, tons of blind spots. But I will say that this is, I think this type of product, even though I don't yet have kids, hope to remedy that soon.

But this is the type of business I like a lot. You have premium products. pricing. You have to build a product that allows you to charge premium pricing. So there's upward pressure on product quality. And you can find very discrete populations that are already converted. Education is not a nice to have. By hook or crook, one way or the other, sure, you might get lucky and your kid is like the ramanusion of self-study, but in most cases, kids are going to need nudges in the right direction. They're going to need tools. They're going to need guidance. And it's like, people are willing to pay for that if they have the means. So in any case,

Neals, people can find Mantava, obviously at Mantava, m-N-T-A-V-A.com. Check it out. Who knows? Maybe the website will be revised by the time you see it. But They can find UNX at Niels Hoven, N-I-E-L-S-H-O-V-E-N. I was dying to ask you about beauty and the geek, honestly, but I'll save that for our round two. All right. That's round two. Anything else that you'd like to say or point people to,

any requests you'd like to make of people listening or watching before we wind to a close and land the plane, at least for now? I think my one request to people, whether or not they try Mantava, is you will have to advocate for your child throughout their lives, especially when it comes to education and never ever let anybody make you feel guilty for advocating for your kid. I love that. That is a great place to close. Neals, thanks for taking the time, man. Great to see you. Thank you so much, Tim. Yeah, love Mantava, the mission behind it, purpose behind ethos. Not to mention the product. I mean, go look at these testimonies on the website. It's bananas.

And to everybody listening, we'll include links to everything. Probably not the sex compatibility test, but we'll include links to just about everything in the show notes at tim.plog slash podcast. If you search Niels N-I-E-L-S or Mentava, it will be the only result, so you'll find it there. And until next time, be just a bit kinder than it's necessary to others. Also to yourself. Make sure that your compassion includes yourself. Thanks for tuning in. Hey guys, this is Tim again. Just one more thing before you take off. And that is Five Bullet Friday. Would you enjoy getting a short email from me every Friday that provides a little fun before the weekend?

Between one and a half and two million people subscribe to my free newsletter, my super short newsletter called Five Bullet Friday. Easy to sign up, easy to cancel. It is basically a half page that I send out every single. Friday to share the coolest things I've found or discovered or have started exploring over that week. It's kind of like my diary of cool things. It often includes articles I'm reading, books I'm reading, albums perhaps, gadgets, gizmos, all sorts of tech tricks and so on that get sent to me by my friends, including a lot of podcast guests and these strange esoteric things end up in my field and then I test them and then I share them with you. So if that sounds fun, again, it's very short, a little tiny bite of goodness before you head off for the weekend, something to think about.

If you'd like to try it out, just go to tim.blog slash Friday. Type that into your browser, tim.org slash Friday. Drop in your email and you'll get the very next one. Thanks for listening. As some of you might recall, I launched my own limited edition coffee a few years back. It was delicious. It was a blast. But that's a story for another time. Here's why I'm bringing it up.

I needed and wanted an online store that would be beautiful, fast, and reliable. Plus a checkout that wouldn't scare people off at the finish line. So I used this episode sponsor Shopify. I've known the team since 2009 when they had something like 10 employees, and I was using it back then. Many of the most successful startups I'd buys today also use Shopify. From fast-blowing new companies to some massive juggernauts, they all use Shopify. I started my first online business back in 2001. Back then, it meant late nights, a lot of broken code,

emailing tons of customer support emails, and headaches. After headaches, after headaches, hoping the payment page wouldn't stop orders, drop orders, the whole nine hours, right? In contrast, my Shopify store got up and running well within a few hours, ran 24-7 without drama, and ShopPay, the easiest checkout on the market, got customers from ad to cart to paid in seconds. Shop Bay lifts conversions by up to 50% relative to guest checkouts. It really smooths the way I use it all the time when I'm buying stuff. So if you're ready to make your first sale, check it out. Go to Shopify.com slash Tim and start your free trial today. One more time, that's Shopify.com slash Tim. I've easily worked with 100 plus founders and entrepreneurs over the last 20 years,

and I've seen some massive wins, some huge companies built, and some failures and zombies. other things, repeatedly I've seen how customer service can make or break a company. This is where Finn comes in. F-I-N. Finn is an AI agent, and people throw it around a lot. In this context, think of it as a digital employee. And Finn, your digital employee, delivers high-quality answers and helps resolve complex questions that your customers may have. And a lot of name-brand companies use Finn. Rapidly-growing companies like Asana and Anthropic, company behind Claude, and past podcast sponsors like Gamma and Vanta rely on Finn to deliver accurate and thoughtful customer support to millions of customers and users. Finn is also built using custom models trained on thousands of actual customer interactions,

and it understands the complexity and nuance of customer service like no other agent. This is what it does. You feed Finn your internal knowledge and policies. It learns your rules, and they can start supporting your overstretched support team. It's an extension. It's in a way infinitely extensible. your support team. And because every business runs things differently, Finn is fully self-manageable. So check it out. See the difference Finn can make in your business. Check it out and learn more at

fin.a-i-i-slash-tim. That's f-in.a-i-slash-tim.