The Weekly Show with Jon Stewart - How Algorithms, Money, & Bureaucracy Distance us from Democracy
Episode Date: October 3, 2024With the election just over a month away, Americans are caught between a flood of political promises and the reality that we live in a time of political dysfunction. Joining us this week to explore th...e root causes are Ezra Klein, opinion columnist at The New York Times, host of "The Ezra Klein Show" podcast, and author of "Why We're Polarized," alongside Tristan Harris, co-founder of the Center for Humane Technology and co-host of "Your Undivided Attention" podcast. We examine how engagement-driven metrics and algorithms shape public discourse, fueling demagoguery and widening the gap between political rhetoric and public needs. Follow The Weekly Show with Jon Stewart on social media for more: > YouTube: https://www.youtube.com/@weeklyshowpodcast > Instagram: https://www.instagram.com/weeklyshowpodcast > TikTok: https://tiktok.com/@weeklyshowpodcast > X: https://x.com/weeklyshowpod Host/Executive Producer – Jon Stewart Executive Producer – James Dixon Executive Producer – Chris McShane Executive Producer – Caity Gray Lead Producer – Lauren Walker Producer – Brittany Mehmedovic Video Editor & Engineer – Rob Vitolo Audio Editor & Engineer – Nicole Boyce Researcher/Associate Producer – Gillian Spear Music by Hansdle Hsu — This podcast is brought to you by: ZipRecruiter Try it for free at this exclusive web address: ziprecruiter.com/ZipWeekly Learn more about your ad choices. Visit megaphone.fm/adchoices
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Hey, everybody. Welcome once again to an edition of the weekly show podcast with me there, Jon Stewart.
We are coming to you, this is probably coming to you Thursday, but I'm talking to myself
right now on a Wednesday following a Tuesday night of a debate between your, what do you call it there?
JD Vance, who did a great job, I think,
last night of not being JD Vance.
And Tim Walls, who was very Walls-ish.
And it was, I thought, certainly a bit more substantive,
even though it was quite riddled
with what I would consider abject falsehoods.
But CBS had decided we're not
going to interrupt to say that's complete nonsense.
We're just going to let this whole thing play out.
And as long as it's nonsense stated reasonably,
well, who's to say?
But the one thing I will say is I am really
tired of articles this morning saying,
here's what's wrong with the debate. Yes, it was substantive, but boring. And you're like, what the
like, we're in a no win, like nobody hit anybody. Nobody blanked out. No, I expect now for these
things to be catastrophic for one or the other candidates. And even if it's a vice
president debate, I expect action bloodshed. I expect we shouldn't even do debates. We should
just do those slap contests that they do. Let's just reduce them to where you stand on it and
you slap it's hard and whoever goes down goes down and that's the end of it. Maybe that's how
we should choose our presidents for God's sakes. But we do have, man, do we have a good pod for you today.
Lorne Walker, of course, and Brittany Mametovic
are fabulous producers.
They'll be joining us at the end.
But first, we are gonna talk about the nature
of the threats to our fine government.
And I hope everybody enjoyed the debate last night.
And I hope you've made your choice
about who you're gonna vote for for vice president. And then. And I hope you've made your choice
about who you're gonna vote for for vice president.
And then later on, maybe you can make your choice
about who you'll vote for president.
But let's move on.
Let's get to our guests today.
["Powerhouse"]
Folks, Powerhouse program today.
Our guests, we're delighted to have them.
Ezra Klein, you know him.
He's the opinion columnist in New York Times,
host of the Ezra Klein Show podcast.
You've seen it.
It charts, baby.
And he's the author of Why We're Polarized.
Tristan Harris, co-founder of Center for Humane Technology,
which boy, wouldn't that be nice.
He is also the co-host of your Undivided Attention podcast.
Guys, thank you both so much for joining us.
I wanted to talk to you guys today about this idea.
So I don't know if you guys are aware,
there is an election in, it's gotta be like a month,
in America, our country. And one of the candidates is
viewed as an enormous threat to democracy. His name is Donald Aloysius Trump. So we can
view him as, you know, he's got autocratic tendencies. Maybe he's an authoritarian. Maybe
he's just used to running the country like an episode
of The Apprentice, where he just has that one dude, George, and his daughter, Ivanka,
and they just go like, great job, boss.
But I want to look at it from a different perspective today and where your guy's expertise,
I think, would be incredibly valuable.
Rather than looking at it as an individual who is a threat to a democratic system. What if we look at what are the shortcomings,
discomforts of that democratic system
that seed the ground for populist movements,
demagogues, authoritarians,
whether from the left or from the right.
And can we view those fragilities
within the democratic system
as a way to protect ourselves, not
from one person, but from these movements that tend to really polarize the country and
swing the pendulum so far back and forth.
Ezra Klein, we're going to start with you.
Nice modest easy question here.
We got, we got an hour.
So the question is, what are the fragilities in the system?
Well, it's my experience with democracies and analog system, and we live in a digital world.
So it appears even slower in comparison to the way that the world is moving right now.
Let's shorten the question. Citizens United, the amount of money
that flows into the system. At this point, if you want any say in the system, and studies have shown
this, if you've got money, legislation often reflects your desires. If you do not have money,
if you are outside the system, legislation mostly does not reflect your need. Isn't that a fragility in our democratic
system that opens the door for the kind of authoritarian, anti-democratic type leaders?
Yeah, it sure as hell doesn't help. So, solved.
Done.
So let me do one more twist on the question, which is what used to keep people like this out?
There's a book called How Democracies Die,
written by two professors, Ziblatt and Levitsky, I think.
They make a point that has always stuck with me,
which is that we've always had Donald Trump-like figures
in American politics, right?
You can think of Father John Coughlin
during the sort of New Deal era.
You can think of Henry Ford, who was, you know, like spitting anti-Semitic filth in
the Dearborn Independent.
Lindbergh, right?
Huey Long, right?
You know, Pat Buchanan in 88 and then 92, who's I think a really important forerunner
to Donald Trump.
What kept them out?
Because they often were able to get what Donald Trump got in 2016, which is, you know, 30%
of one of the parties.
Two things.
One was that parties had gatekeeping power.
We used to run this at conventions.
Primaries only became a thing in American politics that actually decided who won the
nomination after 68.
We have to become more undemocratic to save democracy.
Well, gatekeepers have a role.
I'm not saying we're gonna go back to it.
But if you ask in another era,
Donald Trump never wins a Republican convention.
He's going nowhere.
But the other piece is media.
There was a lot more gatekeeping control
in other areas of media.
And in both of these cases,
you could say this also keeps good things out, right?
The party elders, the media bosses, right?
The funders, Donald Trump was not the best funded candidate
in 2016, but he did have a lot of small donor donations,
right?
So he wasn't able to get the institutional money,
the big businesses as much, right?
That was going to people like Jeb Bush and Marco Rubio.
But he was able to raise money in ways
you couldn't have done that effectively 60, 70 years ago.
So we've made it much easier for new entrants
to come in.
That gets you somebody like Barack Obama on one level, makes it possible to have Bernie Sanders run a competitive candidacy
in 2016, and it also opens the door to figures like Donald Trump.
And so you do have this constant tension in democracy, right, which is, you know, you
can read about it in the Federalist Papers, between how open you want it to be and what
kind of checks you want it to have if some kind of populist demagogue rises
as they have endlessly, repetitively
through all of human history.
It's an interesting, I tell you,
I hadn't thought about it that way.
It's an uncomfortable conversation
because at the heart of it is this idea
that democratizing the process
has opened us up to demagogues. And Tristan, let's talk to you about that.
He's referring to Henry Ford and Lindbergh.
And this is also, Father Coughlin, the advent of radio.
And Tristan is the introduction of new forms of communication and media.
Does that disruption also lend itself
to demagogues kind of rising up these sort of now it's social media and AI and those kinds of things?
I think you were saying earlier, John, that I was clinging into is the idea of an analog
democracy and now our democracy seems to be running on the digital world.
And Mark Andreessen, many places I disagree with him, but he, you know, co-founder of Netscape said software is eating the world. And Mark Andreessen, many places I disagree with him, but he, you know,
co-founder of Netscape said software is eating the world. And I think that actually is very
accurate that software is eating media. It is eating elections. It is eating children's
development. What we're seeing with social media is it is eating the sort of life support systems.
Oh my God. And I've got it on my phone, Tristan. What am I? I've got software on my phone.
Oh my God. And I've got it on my phone, Tristan. I've got software on my phone.
It's going to eat my children. In what way? Go back and talk about what that means, because that's a very interesting description. Well, I think, so this is kind of a, how much is
tech running society? So people know culture is upstream from politics, but now tech is
constituting culture. So how much of people's, you know, news consumption now is coming
from social media, it's the vast majority. And on the one hand, you have President Biden saying we
need to ban TikTok because let's say it's a threat from the Chinese Communist Party. On the other
hand, he just joined TikTok a few weeks after that, because you can't win an election today,
without actually being on TikTok. The same is true for the Republicans who
also want to ban TikTok. They have to be on TikTok to win the next election. I think what that speaks
to is the entrenchment and lock-in of if you can't win your next election except by joining
the platform, it shows how important and significant that platform is at constituting,
again, our cultural environment. You know, we obviously wake up and spend most of our time in our lives
looking at these devices. And what people need to know about that, as we said in the Netflix film,
The Social Dilemma, is it's not about technology being neutral. It's that this entire complex that
we are immersed in for hours per day is about these design choices that were not aligned with
what makes democracy stronger. They were only aligned with an incentive that what maximizes
engagement and attention.
And we've sent society through 15 years of this sort of washing machine
of, you know, spinning us out into a more addicted, distracted, polarized,
sexualized, you know, society
where those features are actually rewarded by that business model. We always refer to Charlie Munger, who said, you know, society where those features are actually rewarded by that business model.
We always refer to Charlie Munger, who said, you know, Warren Buffett's business partner,
if you show me the incentive, I will show you the outcome.
And that's how we saw in 2013 that that's where this sort of social media wave would take us.
Not to say that it's all new, as Ezra would say, we've had, you know, polarization and distrust
in politics and all this for much more preceding social media.
But social media is sort of like a jet fuel on that process.
That's interesting.
So this is one of my points of optimism
and I'm so rarely optimistic anywhere in the media,
but I think there's a good argument
that what you have when new waves of media emerge
and new platforms emerge is periods of destabilization
before societies
just build up a little bit of immunity.
Right?
So radio had this.
It was very immediate.
It was very intimate in the way, you know, people always talk about podcasting being
intimate.
And it led to both great things, right?
FDRs, fireside chats, and Hitler, right?
The Nazis were geniuses at radio.
And you can kind of go through this, that when new mediums and ways of communicating
arise for a while, the system, the society doesn't really know what to do with it.
It doesn't sort of know what the tricks are.
It doesn't know how to control it.
It, you have first adopters who end up in a weird place.
Donald Trump in 2016 to me is a sort of golem grown in some mixture of Twitter and cable
news.
That's what he is.
He's like Twitter created a golem of itself.
Trained on cable news.
That's right.
So it's a Dr. Frankenstein kind of a situation here.
Yeah.
I mean, I'd be curious for your perspective on this, Jon. But compared to 2016, even now,
I feel like the media has not a sane,
but a saner relationship to what is happening
across things like, I guess now we call it X,
Facebook, Instagram, even TikTok,
than it did before.
Things rise, but the sense that everybody's there,
like Donald Trump can just decide
what the conversation
is going to be about at any given minute.
Things fractured.
He's over on true social a lot of the time.
It's not a perfect system by any means.
But by 2020, you sort of had Joe Biden, right?
That was a move back towards people wanting, normally you got sort of the opposite of Donald
Trump.
If we had somebody who in 2016 dominated media by outrage and being in a negative way, extremely interesting.
Joe Biden sort of ran a consciously boring campaign
in 2020, that was strategic.
It was smart.
In a pandemic as well.
In a pandemic too.
And then here it's a bit more mixed, right?
And you had the sort of like the vibes rise
immediately with Kamala Harris and Tim Hals.
But things have settled, again, Donald Trump is himself nuts.
You have a lot of nutty things happening in the election.
But as somebody who is in the media during all these periods,
I just think society has built up a little more immunity
than it had then.
It doesn't think every viral tweet needs
to be reported on as news.
Things feel to me like they have not settled
because the actual changes he has brought
to the Republican party are real
and you have to cover them as real,
but the derangement and even just how the thing
like feels viscerally actually is a quite different texture.
Ezra, you talked a little bit earlier about
the thing that prevented these demagogues in the
past, the Lindberghs and Ford and these types of people, were certain guardrails.
And Tristan, you're talking a little bit again about the guardrails and gatekeeping that
occurred within the media.
And so are we in some measure focusing too closely on the media environment and the communication
environment and not enough on the legislative environment for which this occurs?
So I could make the argument, for instance, in like the 1930s, right?
So you see disruption around the world after World War I.
You see the rise of Bolshevism, socialism, these revolutions that occur,
workers of the world unite. It takes hold in the United States, anarchists, all kinds of other,
the Wobblies, there's all kinds of violence and things that are occurring within the United States
and destabilizing the government. You add radio into that and Father Coughlin and let's get the Irish and Italians and all that,
and there's all this mix.
But at its heart, it was the Great Depression hit
and Roosevelt came up with a program
that directly addressed the needs of the people.
And without that, I don't think any of those guardrails
would have meant anything.
I think this country would have been
in a much less stable position
based on the government's ability
to show the people that we see them.
Now, admittedly, it's a catastrophe.
The Depression is a catastrophe
and it shouldn't take that kind of catacly, it's a catastrophe. Depression is a catastrophe and it shouldn't take
that kind of cataclysm to spur direct action.
Okay, we'll be right back.
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We're back. If you were to look at what people needed in their lives,
and I'm talking about the majority of people,
and you look at how responsive the government is
to those needs after 50 years of supply side economics
and a whole lot of Citizens United and big money,
couldn't you make the case that the government
is almost at odds with its population?
I want this argument to be true.
It is the way I want policy to work.
It is the way I want to be able to respond
to the threat of populism.
Yes.
We have a lot of evidence from Europe
on right-wing populism.
And because we've seen it rise a lot.
And I'd say the difference between our systems,
to go back to guardrails for a second,
is because Europe has a lot of multi-party systems,
it's easier for intense groups to rise pretty quickly.
In America, if you can't capture one
of the two major political parties, you're nowhere.
So on the one hand, it's pretty hard to capture one
of those parties, or traditionally it has been.
But if you do, then you have like half the system
to yourself, basically.
But in Europe, it wasn't that way. So we actually have like a lot to run the regression analysis on.
And the state of the economy and how people are doing and what they tell you about their
finances and how they're feeling about the world, it doesn't track the way you would
think it would.
It doesn't mean it's meaningless.
And it definitely doesn't mean that immiseration or catastrophe or failure doesn't create a
breeding ground for these kinds of strongmen.
I believe that Donald Trump is functionally a creation of George W. Bush's wars.
I mean, I already said he's a Twitter golem, so I have lots of theories for Donald Trump.
But I believe he's functionally a creation of George W. Bush, destroy the Republican
Party's credibility between the wars and the financial crisis.
Barack Obama represented a changing and rapidly changing demographic country, right, in terms
of race.
Immigration was changing in that period.
Religion to some degree was secularizing pretty quickly.
And he sort of responds to that.
But in terms of the sort of like, this is a kind of, I would call this like the policy
feedback argument, right?
You can pass good policy, you pass something like Medicare or Medicaid.
What do we get after we pass Medicare and Medicaid?
We get Nixon, who is a more Trumpian figure in many ways
than a lot of other figures in American history.
Although it would be considered probably
a liberal Democrat at this point, in terms of policy.
Yes, although I would say not in the way he rubbed,
but yes, in terms of policy.
Yes.
The thing that seems to correlate
is rapid social change, right?
When people feel power is shifting
and particularly when immigration is going up a lot.
And since 1970, the percentage of foreign born residents
of the country has gone from about four-ish percent
to around 15% now.
It's a very, very rapid rise historically.
We're secularizing, becoming majority minority.
It's not the only things going on.
The economic pieces of this are very real,
but it doesn't seem that sort of running an economy well
or sort of passing bigger social programs
will end the threat of right-wing populism,
or you wouldn't have it rising in the way it is
in some of these European countries,
where they've passed a bunch of the policies we all want,
or not we all want, but I think you and I and probably Tristan want to see
past in America. But then how do you explain Britain and France? As these social media programs
are incentivized to conflict and outrage and fear and anger, doesn't the distance between
and anger, doesn't the distance between what the population is experiencing as reality and the analog nature of government begin to grow to the point where these are giant
pendulum swings, sometimes to the right, as it was with Maloney and a lot of the other
things and in Germany, obviously they're fending off these
really right-wing parties. But in Britain, we just saw it swing in a huge way back to labor.
In France, they were in many ways saved from the party of Le Pen by the far left of France.
by the far left of France. So is that explained more by the way that voters experience the world in social media? Obviously, there's so many different factors that are driving the political
environment, including climate change, migration, economic factors. What I can speak to, the thing
I have expertise in is how is the social media machine
driving certain kind of weird distortions in our psychological environment?
That's it. That's what I'm talking about.
Yeah. And what we know from people who use Twitter a lot, for example, is the more you use Twitter,
you would think that the more you use social media, the more informed you should be about
what other people believe. It turns out that the opposite is true, that the longer you use social media, the more informed you should be about what other people believe.
It turns out that the opposite is true,
that the longer you are on social media,
the worse you are at predicting
what other people in your society,
other tribes of the political tribes,
if you're a Democrat,
how good are you at predicting
what Republicans would say into the statement
that racism is still a problem in the US today?
The longer you use social media,
the worse Democrats are
at understanding or predicting what Republicans believe
about that and vice versa.
Tristan, can I ask you a question about that?
Is there any correlation to the longer you're on social media,
the less you know the reality?
And I take the transgender sports conflict as this part.
So if you're on social media,
do you suddenly have the feeling that like,
oh my God, there are no girl sports left in high school.
They are being utterly dominated.
And as somebody who has kids in high school,
we're like, what does it also warp,
not just what you think other people would say,
but your own reality of what's happening. Absolutely.
Well, something that's so obvious, but also so subtle is the way that these news feeds
are personalized.
So whatever is the boogeyman that gets you up at night or freaks you out or makes you
angry, it will keep showing you a personalized feed, an infinite evidence of that boogeyman
taking over society.
So if that boogeyman is the transgender sports movement, and that's something that you click
on a couple of times, how does the algorithm work? It says, oh, there's these keywords in these tweets that this person
keeps clicking on and it includes the word transgender and sports. And so it just gives
you way more things like that. And so you end up thinking that this is this massive issue. It's
taking over the world. It's the most important thing going on in the world. And for every issue,
it's doing that for everybody, but into a different Truman show, into a different bespoke reality. And it's so obvious we all know that, but it's so subtle,
I think, in the way that that fragments our shared ability to have conversations.
Because when I talk to someone who's been living inside of that reality, they'll give me, you know,
millions of facts or data points or news articles about things that have been happening in that
world. And I might say, I've never even heard of that. I'm not even, you know, I don't know what's going on in that world.
Wow. And it really does shape it.
But then getting back to you, Ezra,
if you're living in that reality,
then no matter what governments do,
that's not going to change unless it's directly
addressing that, as Tristan said,
your personal boogeyman.
But Ezra, the thing that, you know,
when you were talking about,
it's the way you wish it would work.
Boy, that puts us in a really difficult position
because, you know, for someone who still believes
government has a role to play
in the improvement of people's lives
or as just a kind of a check against corporate interests
or other things that are too large for the individual or the locality to deal with, then
it's all just kind of spitting in the ocean because it won't have any real effect in the
world on opinion, if that makes sense.
And I'm not sure I can go there.
I don't know if I can go there.
When you stare into the abyss,
it stares back into you here.
I don't want it staring back at me.
I want the abyss to go, I'm sorry.
I wouldn't frame it as quite as politically pessimistic
or nihilistic as maybe that, or I made it sound.
I don't think, here's one of the ones
that breaks my heart a little bit.
Joe Biden, my favorite, maybe not my favorite,
but one of my three favorite policies
as a person who would have a list of that
in the Biden administration,
was the expanded child tax credit
that they did in the American Rescue Plan
following there was a sort of post pandemic bill.
They did it for a year, They should have done it for longer.
But the reason they did it for a year
is that this was the clearest, the best tax policy.
If you got a kid, you get a check, right?
And if you turned on TikTok,
a whole new genre arose of people doing dances set to music
when they got their child tax credit.
Like people saw it, they felt it.
And the theory was that this would, set to music when they got their child tax credit. Like people saw it, they felt it.
And the theory was that this would be such a potent policy, right?
Republicans are always setting popular tax credits
to expire and Democrats always like blanch
at the last minute and extend most of them.
That no way the Republicans would let anybody
get rid of it the next year.
They wouldn't wanna lose the midterms,
but they did get rid of it.
And the fact that it had been there didn't seem to help year, they wouldn't wanna lose the midterms, but they did get rid of it. And the fact that it had been there
didn't seem to help Joe Biden.
Well, I think the midterms though,
you could make the case that the midterms
really turned out surprisingly well
for the Democrats, given the conditions.
Yeah, I mean, it just doesn't seem to have come from that
because we sort of watched the polling.
I talked to so many people who studied this policy.
Now, look, if you had done that policy for five years,
it might've been different.
And so this is where I'd be more optimistic. So we watched the
vice presidential debate last night. I don't know when this will air, but in my timeline,
it was last night. And watching JD Vance, like lying, but lying in this particular way,
where he's like, Donald Trump heroically created bipartisan action to stabilize and improve
the AC.
He did, like very few people on earth have written as many words about the affordable
characters I have.
Like Donald Trump did everything humanly possible to destroy that bill.
He supported bill after bill to repeal it.
He signed on to a Supreme Court case to try to get it named unconstitutional.
He cut the money for the navigators to actually like go out and tell people to sign up.
Everything he could have possibly done to destroy, weaken, erode, sabotage the Affordable
Care Act he did.
And now they're out there saying, you know why you should vote for Donald Trump?
Because he worked so hard to make Obamcare better.
So over time, this stuff works.
Donald Trump is out there saying, don't touch Medicare and Social Security.
So the policies themselves can become popular
and they can become useful,
but it's over long time periods.
And of course it's hard to get the past in the first place
because ACA was a disaster for Democrats in 2010.
It took time for it to become something
that was politically useful for them.
So it's not that policy doesn't matter,
it just, useful for them. Right, right. So it's not that policy doesn't matter, it just, it needs time
and elections don't always align with that.
You know, when we talk about policy, again,
like if you really break it down,
the ACA is kind of a gift to insurance companies
and what it's done is it's kind of allowed
millions more people access into kind of a broken system.
And so kind of getting back to, and Tristan, maybe this is something, but this algorithm
that creates these incentives, it's customized to your life.
So if in your life, your real pressures are much more direct than that, like policy is
kind of diffuse.
So you might look at it like my kids are going to college while my parents are now elderly
and I've been working and playing by the rules and emotionally my feed is just coming in with
all the money that could be used by the government to help me directly is going to Haitian cat recipes so that they can eat more pets.
And that's the thing that you're believing.
Isn't there some way that we can tickle that reptilian brain
in reverse?
And I don't think government does a great job of this,
being responsive to that squeeze, elder care, child
care, allcare, childcare,
all that, you know, other than maybe the child tax credit and things like that.
But is there a way to, I don't want to say reverse engineer because it all sounds so
Machiavellian, but how do you unravel that pathway?
How do you rewire the vagus nerve to not feel this thing that's not happening?
Yeah. Well, there's these we call perverse asymmetries. Once someone believes a conspiracy
theory, the best predictor of whether someone believes in a conspiracy theory is whether they
already believe in a conspiracy theory. Once you break shared reality, it's much harder to
put it back together again. And so we should be trying to protect the you break shared reality, it's much harder to put it back together again.
And so we should be trying to protect the breaking of shared reality rather than the
amount of effort and work and labor it would take to sew it back together again.
I think there are the ways in our work we think about if you were to change the algorithm,
the design, what would you be sorting for?
And of course you run to this free speech versus censorship issue.
And by the way, the tech platforms in order to avoid regulation have tried to frame the issue with everything we're talking about as a free
speech issue. When they do that, it means that you will never get regulated because that debate
never converges on what we should actually do. But it's not about free speech. It's about free
reach and amplification. Amplification is not the thing that we're all entitled to. And free
speech, specifically in a gladiator stadium, which is the way that social media
organizes our public debate environment, that's not functional for democracy.
Also, gladiator stadiums did not have blue checks and did not have algorithms where they'd
be like, if you're interested in eviscerating slaves, you'll really like this. Okay, we'll
be right back. We're back.
That's the other thing. Social media is not a town square.
Incentivizing speech for outrage or conflict or hate
or any of those things is the opposite of a town square,
which is just a vessel.
It's just a box.
Yeah, well, and the better,
the current incentives in social media
is the better you are at identifying
a new cultural fault line
and adding inflammation to that cultural fault line,
you will be paid handsomely in likes, rewards, followers,
retweets and visibility.
And you will be, you, your content will be routed directly to the people
who will be most angered or enraged
or sort of activated by that.
So it's a gladiator stadium.
It's sort of a sci-fi AI gladiator stadium
where when one guy sort of raises up his sword
and slays someone,
exactly who would be most activated by that gets to see.
So he gets this sort of bespoke crowd
that is most activated by that.
So if you wanna change this,
obviously you have to fundamentally change the engagement driven business model of social media.
You can't simultaneously have a fiduciary duty to maximize shareholder value in the form of
maximizing attention and also end up with a healthy democratic environment. But one thing in our work
that we found is, you know, for example, you could change
the algorithm to sort for minimizing perception gaps. So for example, what are the sources of
content that tend to over time, help people accurately estimate what the other tribes believe?
And you can measure that because what's what's hard, you can't measure what's true. That's very
hard to do objectively. What you can do is say, what are the sources of content that help people better estimate how big a deal
the Haitian immigrant dogs thing actually is?
And you can sort of say,
what are the content sources that do that over time?
And then what you're doing is you're sorting
for more shared common ground.
That's what we really need,
is systems that are designed to find common ground.
It's a great idea, Tristan,
because I would say that free speech suffers also
through the hoarding of outrage and anger,
because if I'll go on my feed,
it doesn't matter what I tweet.
The third response is always,
why did you change your name, Jew?
Like that to me is actually suppression.
Like you don't want to engage when the toxicity is like that.
Is there a model, and Ezra, I'll put this to you, that can be created to do what Tristan said
as a public utility, a process by which you can kind of, it's a gauge, a check, a balance,
a guardrail on the type of incentivized outrage and all that,
that we know is coming from companies that are for profit.
In the same way that food companies exploit, they've got guys in lab coats trying to create
chips that will sneak past the thing in your brain that says, you should stop eating, you're
not hungry.
That's what I mean by government as a check and being responsive to the needs of
the people.
The way I've come to think about this, which is, I know that I like where it takes me,
but I'll be honest about where I've ended up.
I think a good capsule history of the media is that we used to sort, I mean, long ago we sorted by literacy, but in most
of American history, we sorted by geography.
What media you had access to and the way it differed was primarily geographic.
Newspapers were bound by space.
You could subscribe to some magazines.
Eventually there's some radio, but at the beginning, there's not that much radio.
So everybody's listening to more or less the same things on the radio.
Then there's three network television stations, and they play I Love Lucy, but there's also
at 6 or 8 p.m. the news.
We have a lot of evidence on this period.
It creates much more consensus reality.
Now, that reality might differ.
If you were reading a newspaper during the civil rights movement in Alabama and you're reading one in New York, you were getting very different
visions of reality.
But that reality was reshaped by geography and local community tendencies.
What sort of changes, cable news is like the first very big change, but the internet supercharges
it, is we now have media, and I guess reality,
sorted by interest.
So one of the fascinating to me questions
that gets asked in media studies is,
we used to think people couldn't know that much
because the amount of information they had was bound, right?
There just wasn't that much.
But when I was growing up,
the sum total of political opinion I had access to
as like a teenager in Southern California
was the LA Times opinion page.
It just was not that much political opinion.
Right.
Like maybe there's some conservative talk radio,
but I didn't listen to that.
And all the information in the world
was just one encyclopedia Britannica from A to Z.
Now you can have anything,
but on average people didn't get more informed.
Why?
Well, they did a bunch of studies
and basically what they found,
and in pretty cool studies are about when cable news rolled out to a place more informed. Why? Well, they did a bunch of studies and basically what they found and
in pretty cool studies are about when cable news rolled out to a place and then when the
internet rolled out to a place is after it rolls out, you actually do have a big change
in who is informed. It's just not the average level. On average, it's not that people are
more informed, but what happens is that everybody used to be kind of informed. And now you have
the obsessives, right? Who, you, who are listening to the John Stewart podcast
or the Ezra Klein Show podcast or the Undivided Detention podcast, or Pod Save America or
Ben Shapiro, whatever it might be.
And you have the people who just want no fucking part of this, right?
They want sports, they want video games, they want cooking, they want anything but listening
to us talk about dynamics of politics
and media is honest to God who is here at this point in this.
And so the problem now with,
like I love all the public utility
for communications ideas,
but the problem is people have to choose to use it.
And what gets people using a lot of these systems
and why most people are on them
is not that they're good information.
If you want good information, you can get it.
The New York Times is not perfect, but it's pretty good.
The LA Times is good.
The Washington...
We all sort of know where to go
if we want pretty good information.
But it's still analog.
But right, but the problem with trying to replace
engagement-driven social media
with a more virtuous form of social media is people
are not there for virtue.
They choose it because it is grabby, right?
Instagram and TikTok and all these things.
What makes them powerful is not the person seeking out good information.
It's a person who actually doesn't want that much information at all, particularly not
political information.
They're there for other reasons.
And they get some on the side
or they start clicking on things about Gaza
or the election or vaccinations or whatever.
And those are the people on whom elections turn.
So what you need, if you're thinking
about this public utility model,
in a world where people are choosing
and they have these other options, right?
If you're not gonna shut everything else down,
which we're not,
is how do you make that public utility
grabby such that the mass numbers of people are there
who want the, you know, there's a reason YouTube headlines
are all very loud.
That's the point is, and I don't know about grabby,
but I take your point and I think that's a really good point
and maybe Tristan, that's what I mean is,
I'm saying everyone's on heroin.
Is there a good heroin? What's our methadone?
Yeah.
What's our what's our public utility that can do that?
Now, for me, I think it takes tenacity.
If as Maria Ressa says, you know, a lie travels eight times faster than the truth.
Well, then the truth has to work fucking 10 times harder than a lie.
And to do that, you need the resources.
And I think that's where 24
hour media, I think drops the ball completely, where they've still adopted the circadian
rhythms of social media and whatever else is coming without kind of battling it in that
tenacious way. So, and they're pushed to do that because as social media creates a 24
seven news cycle, that's even more hyper real, hyper
and up to the instant than than before, then cable media has to follow. I think that's one
of the perverse effects of social media is actually pulled the incentives of all other forms of media.
So everyone is dancing for the algorithm. How much of a cable news clip gets its visibility
on news channels versus later on the when it trickles through social media and it gets
a lot of visibility there. That's another point. But you know, one of the things you're making me
think of John is the work of digital minister Audrey Tang of Taiwan. And she uses a database
called COFAX. So she basically says, fact checking is hard to your point. There's many more things
running through the system than we can possibly fact check. So they have a crowdsourced fact checking sort of system called COFAX and people contribute.
And then what happens is to your point that Maria Ressi made that a lie spreads, you know,
eight times faster than the truth. She actually wrote an AI so that when there are trending topics
about something that is actually already in the COFAX database, it adds this
context in real time.
One of the things we used to say in our work is if you can make it trend, you can make
it true.
It's the liar's dividend.
If you just sort of make something more salient and visible, it lands in people's brain.
It's there.
They've heard about it before.
They don't remember where they heard it or whether it's true.
It's just that it's visible.
And if you want to catch it in real time,
one of the ways we could be using AI
is actually by adding more context
and synthesis of multiple perspectives
that are grounded in fact,
and adding that in real time
to the information that we're seeing.
An adjunct, a kind of something that runs
kind of hand in hand with your social media.
So it's almost like a tool, an overlay
that you can place on there.
I think that's a brilliant idea.
In some ways, it's what I think Elon,
for whatever else he's doing,
I think he was trying to get at with community notes.
Now, those things can be weaponized
and manipulated in different ways.
They can be, they're imperfect.
But I think that's a really interesting idea.
Now, Ezra, to your point, because the funny thing is,
so it starts out as a conversation of,
how does government become more responsive
to the needs of its people with all this money
and all this communications and AI and all that?
And what we end up with is AI, AI, social media,
social media, social media.
I don't think this will make government
any more responsive.
I have a different answer to that question
if we wanna do that,
that I would love to give you my actual answer to that.
Bring it, bring it.
You cut the process that makes government unresponsive.
Here's how I think democracy should work.
People vote for a candidate.
The candidate who wins the most votes wins power.
The candidate and coalition that wins power,
I know this is getting weird already,
they do some rough approximation of the thing
they said they would do, that people decide
if they liked that, and then they either kick them out
or vote them back in the next time.
The way we actually do it.
Go on.
Is we vote for a candidate, the candidate that wins
the most votes may or may not win power, it's exciting.
We see what happens at the Electoral College,
including this year.
Then when they get in, because we have staggered elections
and the Senate filibuster, they can either do none of,
or 10% to 20% of what they promised.
And then people pissed off that government isn't working
that well and everybody's just fighting all the time.
Dissatisfaction builds up and they usually get kicked out,
or people sort of turn off.
So look, my program for making government more responsive
is to accept the bad and the
good in this because it can go the other way, as can making a social media utility that
Donald Trump might one day run or JD Vance might one day run.
But is get rid of the filibuster.
In a bunch of different places, you need to actually empower the people we elect to do
things.
Liberals have a really big problem with this, liberal proceduralism.
We've made the government incredibly easy to sue.
We've created huge amounts of process
between getting anything done.
The regulatory state is unbelievably complicated
to go through.
Yes.
So people don't get the policies they voted for,
and then we wonder why they're pissed off.
Here's where we go.
Now we're gonna tie it all together.
Come on, Ezra, here we go.
Love it. Tristan, jump in with me. Here's how we tie it all together. An AI overlay that is also
like a moonshot for bureaucratic excess that we create rather than going to the moon, like,
fuck all these other planets that we're going to. We've got this one right here and it has water
and air. And we create a bureaucratic moonshot using these tools. See, right now,
these tools are being absolutely dominated by profit margin and incentive. There has
to be a more robust public utility usage for these kinds of things, creating the thing
that Ezra is talking about. Government is wildly inefficient with that. Here's the other thing I would do to that, Ezra, and you tell me what you
think. This permanent campaign turns a mild disagreement into an argument, into a feud,
into two sides that don't have anything to do with each other. We're never going to get the money out
of it, but let's shorten the electoral system as well. This 100-day campaign we've been in,
I think has been pretty good from that perspective.
Fine. Let's just leave it at that.
The sort of thing where we did like a reset and then it was a new race and there's only 100 days in it.
100 days.
We could have had some more debates in my view, but I think this is actually, it's how other countries do it.
It was healthier.
Much healthier. That plus Tristan, what do you think of those public utility usages?
Maybe they don't replace the social media, but they are tools that
we can use to bring forth some of the things even Ezra is talking about, about better government
regulation that is not so, you can't have a homeless problem and then decide that and everything
has to be net zero. You can't do everything. It was like in Shapiro in Pennsylvania, the highway goes bust and he's like, oh, that's an emergency.
We're going to throw out all the regulations
and actually fix it in two weeks.
Yeah.
Well, I think the thing that you're pointing to here
and throughout this conversation is the complexity gap
that there's more and more issues to respond to
than our bureaucratic institutions have an ability to respond to.
As climate change,
climate events go up, that's going to keep going up. As sort of the outrage machine keeps spinning
up more things to be upset about and for governments to respond to, that goes up.
And you're talking about that people lose faith in their institutions when they're not responding
at the speed and clip that the issues and crises are hitting us. In our work, we often reference
this just totally fundamental quote by E.O. Wilson,
the father of sociobiology, who said, the fundamental problem of humanity is we have
Paleolithic brains, medieval institutions, and godlike technology. And so that is the alignment
problem that we have to align. And to sort of weave it all through, you're saying earlier,
how do we weave our reptile brains, what, how they work out the dopamine cycles that Ezra was talking about? We need some
kind of engaging media that is keeping our attention at some baseline, but then have it
be aligned with not medieval institutions, but 21st century institutions that are maximally
using technology, not in some kind of naive techno optimist technology is going to solve
our problems away, but we should be certainly instrumenting our institutions with technology. And then how do we then take the last part,
which is currently we have God like technology that is incentivized towards the worst goals.
In social media, it's incentivized to the race to the bottom of the brainstem. And in AI,
it's incentivized to the race to take shortcuts and drive recklessness, concentration of power,
huge risks in society. Stock options.
Stock options.
So we have to realign that whole equation.
And that's what we think of in our work is humane technology.
Humane technology is realigning our paleolithic instincts and our reptile brains to the sort
of enlightened versions of ourselves, instrumenting our institutions with this kind of, how do
we use AI to like-
To get them to be not medieval.
Bring it up to the at least 16th, 17th century. century at least 17th century imagine you go back and you say age of enlightenment what if
we had AIs that are actually looking at all of the laws that are no longer uh actually accurate to
the present times and we're actually accelerating the the process of identifying the loopholes in
previous laws the failure modes of previous, and actually updating them and helping accelerating the legislative process by doing that and then actually getting more citizen
input and doing that with AI. With efficacy ratings like you get in a restaurant. No,
I'm not going along with any of this. Okay, great. Ezra, no, Ezra. I'm bringing in some
disagreement here. We're not all going to resign, grown in resigned acceptance of this. Ezra, this
was, this was beautiful.
No, this is like, Tristan is of course right about our old.
Utopian, too utopian?
No, this is not the problem in our policymaking
that we have complexity,
the complexity gap is not a function of the world.
It is a function of the systems we have built
and layered and layered and layered and layered complexity.
But the reason we cannot govern effectively, the reason that Gavin Newsom stands, the governor
of California stands up and promises houses, but California does not build more houses,
is not that at some point in human history, houses became too complex to build.
It's that when you try to build a house, particularly an affordable home that uses tax credits for
affordability, we have made, and I've written a lot on this,
it's partially what my next book is about.
We have chosen to make this impossibly complicated.
I think that's what Tristan is saying though, to be fair.
I think what he's saying is, yeah,
we need something to streamline that process
to show people that we've made it too complex.
Exactly.
Yeah, but I'm just saying that like inside the system,
like I think like liberals,
and I'm not pitting this on Tristan,
I just, liberals need to be in ripping parts
of the system they built out.
But that's what I'm saying, I'm agreeing with that.
I'm saying AI could be used to help rip out
the right parts of the system.
I understand because so much of the system is broken,
is too out of date.
Yeah, exactly.
But I think where I am disagreeing is that
I don't want to frame this as complexity
because these are all decisions, right?
Okay, Kamala Harris's housing plan, right?
When you look at that, it is a series of tax credits,
each one of them micro targeted.
So you get a tax credit for building affordable homes
for first time home.
Every time you layer one of these things on,
you've made it more complex
or the $25,000 home buyer tax credit, right?
Which is not for buying, but it's not for building,
but for buying, that tax credit is actually for people
who have never owned a home,
have had two years of rental payments
and whose parents have never owned a home.
And you can kind of keep going down the line like this.
We, it is not, we are making the complexity.
And yeah, we might all be on the same boat,
but we can't solve that with AI,
particularly liberals with not only, but in this case solve that with AI, particularly liberals, although not only,
but in this case, I think it's liberals who share
these goals, have to decide to do government differently.
They have to decide to have different values in government
and they don't want to, they keep writing things this way
because they don't wanna change it.
I honestly think we're all in agreement.
Tristan's right about the world,
but I'm just saying the bureaucracy we got like-
That we've created.
We've created.
We can't tell ourselves it's too complicated.
We made it complicated.
Yes, I don't disagree with that.
Tristan, I say, here's what I say.
What a wonderful conversation.
And at the end of it, through all the,
I don't agree with all,
I think we've come to a kind of a kumbaya.
We might've found some common ground.
And if we can train an AI on this conversation.
See?
And set it loose.
You see how it's so, it's really so easy,
but it fabulous guys.
I truly appreciate you enlightening me
on all these different things
and having the conversation.
It was wonderful.
Ezra Klein, columnist in New York Times
hosted the Ezra Klein Show podcast, the author of Why We're Polarized.
Tristan Harris, co-founder, Center for Humane Technology,
co-host of Your Undivided Attention podcast.
Thank you both so much for joining us. Thank you so much, John.
Wow. Fabulous. Those guys were fabulous.
Can I tell you something? Here's what impressed me. We're here with our airswag producers, Brittany Mametovic, Lauren Walker.
Hello. something biology and the quote and it's all in their brains.
There's no I like to think in broad sketches.
There's very little that's filled in those guys are just Renaissance painters.
I'm just doing the you know, the herring sketches on a subway, but those guys are I thought it was fabulous.
I thought it was the most interesting disagreement,
agreement I've ever seen in my life.
I thought we were agreeing.
I think we did agree.
I know that you think you did.
I don't know.
Okay.
How are you guys, well, what else?
How are the viewers holding up?
What do they got for us?
Anything exciting?
Yeah, we got some good questions this week.
The first is. About the Mets, is it mostly about the Mets? Yeah, we got some good questions this week. The first is.
About the Mets, is it mostly about the Mets?
Yeah, John, I'm gonna ask you again.
Are you hopeful at all?
No.
I'm gonna answer that the same way every time you ask it.
No, I am not.
I like it.
Okay, if Elon Musk came on the podcast,
what would you ask him slash want to talk to him about?
I would do that.
I think that'd be fabulous.
So that's an interesting question
because I do know him a little bit.
We're not friends certainly, but I know him a little bit
and we have had conversations.
And I know that this is a liberal heresy.
I don't have, I'm just like, Musk, like, I do think at his heart,
he does some incredible things for society.
Starlink and the neurolinks that can help somebody
who is paralyzed, but I would probably agree
in the liberal orthodoxy that the kind of middle school
edgelord shitposting has probably gone a bit far. of liberal orthodoxy that the kind of middle school
edge lord shitposting has probably gone a bit far.
And normally that would be kind of inane,
but not when you run the site
and your edge lord shitposts end up at the top
of my for you page for no apparent reason whatsoever.
But I think, and this is a conversation
that we in fact have had, a very small one.
But it's hard for me to understand how if what you hold
above all else is free speech, it's
hard for me to understand supporting Donald Trump, who's
been pretty explicit about penalizing speech that he disagrees with,
whether it's removing a license from ABC or whether it's even, you know, I'm gonna jail
Mark Zuckerberg and people could say, well, that's for election interference, but it's
election interference as defined by Donald Trump. And we all know that he views everything through
Trump colored glasses. So election interference is interference that he thinks might work against him in an election. It's like what's a fair election? It's an election
I won. Oh, that's actually not the real definition of it, but fine. So that is, I'm always struck
by and it's sort of this broader point at the paradox of kind of Trump support, which is his constituency is, boy, they love him,
but they're very draped in patriotic and Americana paraphernalia.
They're all, don't tread on me, we the people with the tri-corner hat, the whole thing.
But I think at his heart, Donald Trump's instincts are not respectful of constitutional checks and
balances, whether it be judicial, congressional, and executive, just by the very nature of, I mean,
if you ask the Supreme Court to give you complete and total immunity, well, you've just negated the
Revolutionary War. So the paradox at the heart of that movement is the thing I have the hardest time
coming to grips with. I mean, for God sakes, we love the Constitution. Donald Trump literally went in front of a
bunch of police organizations and like, hey man, I wish I could give you guys just an hour to beat
the shit out of everybody who shoplifts. And you're like, doesn't the Fourth Amendment,
how do you reconcile that with all the we the people shit that that's where I would go. I thought at the very beginning of that run, you were about to admit that you had a cyber truck.
Have those made it to your neighborhood yet? Yes.
It was the first time I saw one. I thought somebody had put wheels on the refrigerator.
Apparently, raccoons are thinking that they're dumpsters and breaking.
on the refrigerator. Apparently raccoons are thinking that they're dumpsters
and breaking it.
The thing that's driven me, as I go by, it's all smudges.
Like there's one in our neighborhood that keeps going by
and the whole time you're just like,
did someone who went in the fridge to get jelly
then go outside and try and get into the car?
And it's just, it's a series of like moving thumb prints.
There's something fascinating.
It's so silly looking.
It's obnoxious.
And dangerous.
It just looks like,
it looks like something that was rendered in Minecraft.
And it's not quite.
Like a 13 year old boy built it in his mind.
Oh great, now he's not coming on, Lauren.
Sorry. Yeah. Thanks a lot. You actually touched on something,
which one of our other listeners commented in on, which is what do you think of everything
happening in Georgia with voting laws and election security rules? Will you be talking
about that on the podcast? Yes. we will be talking about in the podcast.
As a matter of fact, and Lauren, boy, was that,
that was a beautiful prompt and a beautiful lead.
But I believe we're talking about it next week with,
I believe it's Stacey Abrams and Ben Ginsberg,
is that correct?
Yes. That's correct.
I'll tell you one of my biggest concerns,
and I'll lay this out with them as well,
is the security of the individuals who are gracious enough
to volunteer for the administration of our elections who are doing this
Literally out of a sense of whatever civic pride civic duty. They're taking time out of their days there and they are being I
mean threatened and doxxed and it's
Awful, it's truly one of the most awful things that I think is
Rotting away the foundation of what we're trying to do here,
democratically, brutal.
We'll definitely be touching on that next week.
All right, well done, Lauren.
Well, fabulous show today.
Brittany, do you have the social media?
Yes.
What are we supposed to do?
You can follow us on Twitter at WeeklyShowPod,
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Thanks everybody so much.
Another fabulous program, lead producer, Lauren Walker,
producer, Brittany Mamedovic,
video editor and engineer, Rob Vitoloich video editor and engineer Rob Vitolo
Audio editor and engineer Nicole Boyce researcher and associate producer Gillian Spear and our executive producers Chris McShane
Katie gray look forward to seeing everybody next week. Thanks guys
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