Think Fast Talk Smart: Communication Techniques - 202. Own Your Brand: How to Communicate with Presence and Impact

Episode Date: May 13, 2025

The power of creating the reputation you want to have.Whether you know it or not, you have a brand. What that brand is, says Lorraine Lee, doesn’t happen by accident. “You can either form and create it, or you can let people define it for you.”A teacher, content creator, speaker, and author of Unforgettable Presence: Get Seen, Gain Influence and Catapult Your Career, Lee helps people improve their communication presence and define their personal and professional brands. “Your brand is essentially your reputation,” she says. And while she acknowledges that “it can feel intimidating” to actively steer how we’re perceived, her EPIC framework helps navigate this challenge by examining our Experiences, Personality, Identity, and Community.In this episode of Think Fast, Talk Smart, Lee and host Matt Abrahams explore strategies for showing up memorably in both virtual and in-person settings. From crafting "unique and powerful introductions" to honing your online presence, Lee’s practical advice shows how to communicate your brand in today's digital workplace.Episode Reference Links:Lorraine K. LeeLorraine’s Book:  Unforgettable Presence Ep.6 Quick Thinks: Communicating and Leading VirtuallyEp.7 Quick Thinks: Use This Framework to Speak up in Virtual Meetings  Ep.31 Quick Thinks: How to Shine Online and Excel at Virtual Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [e-mail] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:38) - Tips for Virtual Presence (04:11) - Public Speaking Insights (06:56) - The Importance of Mentors & Sponsors (08:11) - Personal Branding on Social Media (10:46) - EPIC Career Brand Framework (13:11) - Unique & Powerful Introductions (15:26) - Conversational Threading (16:35) - Avoiding Resting Business Face (19:41) - The Final Three Question (23:42) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

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their support allows us to bring you quality content free of charge. If you've ever thought, I know I can do more, but something's holding me back. You're not alone. Whether you're navigating career growth, seeking better balance, or wanting to communicate with more confidence, coaching can help you bridge the gap between intention and action. At strawberry.comme, you'll get matched with a professional coach who's trained to help you clarify your goals, build lasting confidence, and make intentional choices professionally and personally. This is not therapy. It's not consulting. It's a thought partnership designed to help you take action with more clarity and purpose.

I strongly believe in the value of coaching. All of us can benefit from the help of a coach. Visit strawberry.comme slash smart to get matched up with your coach today. That's strawberry.combe slash smart and get 50% off your first coaching session. It's the most affordable time ever to see if coaching is right for you. Your brand is your reputation, and communicating it effectively is critical. My name is Matt Abrams, and I teach strategic communication at Stanford Graduate School of Business. Welcome to Think Fast, Talk Smart, the podcast.

Today I'm really excited to speak with Lorraine K. Lee. I've known Lorraine for several years. She's a teacher, content creator, speaker, and author. Her latest book is Unforgettable Presence, Get Seekable. scene, gain influence, and catapult your career. She works to help people with their communication, presence, and finding their authentic voice. Welcome, Lorraine. I am so excited to actually be talking to you in person. We've talked virtually for a long time. Thanks for being here. Of course, I'm so excited that you have me here. Excellent. Shall we get started? Yes, please. Awesome.

When we first met many years ago, you were helping me learn how to use more complex and useful visualization tools. One of the things that you taught me that I I thought was really helpful virtually is you want people to be able to see you and see your face. A lot of us sit so far away from the camera or we look like we're in the witness protection program, sitting in the dark. So there's a lot of advice that you gave around just the physical setup that we do. So it's not just what you say. It's how you're presenting yourself. Anything else you suggest to help us show up virtually better? The reason that framing is so important is that, like you said, not only does it allow us to take up more of the space, but when we frame ourselves

correctly, it will make it feel like we're having more of an in-person conversation. And when you frame yourself correctly, it allows you to use your hands more naturally on camera. And that's a huge benefit because there's been research that shows that when you use your hands on camera, you appear warmer, more personable, more energetic, all of these really positive things. But so many of us, when we're at home, we keep our hands on our laps, we keep it on our mouse, on our keyboard. And so they don't appear on the screen. But they're one of the main ways that we communicate, that we strengthen our message and again, all those positive adjectives. So to be able to have more body language on camera is key. Absolutely. And when you gesture on camera in the box, be at Zoom teams,

meet, WebEx, whatever, your gestures have to be higher up. When we gesture normally in person, they're mid-chest, and when we gesture on screen for them to be shown. I like to coach people, put your thumbs at your shoulders, and that's how it looks good. I think it's really cool that you took a class that I started teaching for Stanford continuing studies a long, long time ago and haven't taught for a while. And you stepped in, and it's a public speaking class, open to anybody globally to take the class. I'm really curious, what are some things that you have put into place, I know you've made it your own, that you really want to get your students to take away? So what are two or three key takeaways from this class that you'd like students to have that all of us listening in can

benefit from? The first thing is that mindset is so important. And I know you talk about this a lot that nerves are a natural thing and it's okay to be nervous. And what you have to do is just make sure that the nerves are not taking over and making you forget things and want to run off stage and all of that, but that we need to learn how to harness the nerves because they actually help us focus more and be more attentive. And so I think that mindset piece is really critical when it comes to public speaking and that anyone in fact can be a really solid public speaker with enough practice and repetition. And then another thing I talk about in the class, is the virtual communication piece. And so to be able to know how to present yourself virtually

is going to be key, whether you are presenting, whether you are in a team meeting, meeting new clients, a one-on-one meeting. I had this student, Lori, and she took the public speaking course, and she saw that there was a module on virtual communication. And she told me afterwards, she was like, oh, I didn't really think that this was relevant, and I just showed up because I paid for the class. And then afterwards, she was like, wow, I didn't realize all the things that we have to think about. And then she upgraded her settings. she got the new camera, she got lighting, and herself she felt more confident knowing she looked really great and not in witness protection, like you said before. And also, all the other students

as well, they noticed it. So it really can be a confidence booster. And again, it takes a different set of skills, different intentionality to make sure that you're showing up how you want to virtually. Absolutely. So in terms of the anxiety piece and mindset, you're exactly right. A lot of communicating effectively is having the right mindset. And seeing that anxiety is something that actually is normal and natural. It means that what you're doing is important, and it's something that you and others experience. It's a normal and natural thing. So helping normalize that and giving people the opportunity to practice, I think, is critical. And really helping integrate the notion of virtual speaking just with communication in general. The class, when I taught it, we didn't touch virtual

speaking at all. Now, of course, we hadn't gone through the pandemic, den, but I love that you're integrating the two and that you're really helping people not just see for themselves, but giving people that feedback. One of the things I tell people all the time, that if you want to get better at communication, you have to do communication and you have to get feedback from others. And I love that you're continuing that tradition. So thank you and thank you on behalf of all the students who take your class. You are a very successful, talented, and confident young woman. What advice do you have for others who are starting their careers and who might be struggling to find their own voice in those careers they're striving for? I would say it's really important to find mental

and sponsors. Those two things are different. So a mentor is someone who will coach you, who will share about their own personal experiences, who might ask you important questions to help tease out what exactly it is that you're struggling with, that you're looking to do. And a sponsor is someone who is going to advocate for you and really bring you along with them and open doors for you and say your name when you're not in the room. And so having both of these people, we don't need both at the same time, depending on what your goals are. But having one or the other or both, depending on what your goals are are going to be really helpful to have that extra hand, to give you that guidance, to give you that feedback. I'm so lucky Matt that we met. And then you immediately were like,

if you're looking for a mentor, like I'm open to it and you've also sponsored me and opened doors from me. And so having that and having someone who believes in you and to open those doors for you and then you do the thing, like the Stanford Continuing Studies course you mentioned, I had never taught a training so long before. But you gave me the chance. I did it. I have more confidence now. and I continue to improve and iterate. You made it very easy to help you. You come with so many talents. You have lots of great advice and guidance for personal branding.

Can you share two or three things that we should be thinking about as we go about making our brand known on social media? Mindset is so important. We all have a brand already. So I think when people hear the phrase personal brand, they think, ooh, that's maybe icky or sounds disingenuous, or I'm not a company I don't need a brand. But personal brand is essentially career.

brand. A brand is in service of helping you grow your career, reach your goals. And so to know that we already have a brand, I think, is the first step. And your brand is essentially your reputation. And so you can either be really intentional about it and try to form it and create it, or you can let people define it for you. And so hopefully you're doing the former. And then as you start doing that, platforms like LinkedIn are really critical because LinkedIn is now our virtual water cooler, our virtual landing page, and I like to say the ultimate virtual office. And so you want to be seen at work, right, in the office. And so if you're not on LinkedIn, I think that really can negatively impact your presence, how people see you, your brand. And on the contrary, if they see you there,

and it looks amazing, and you have everything filled out and you're posting content, you're going to be elevated in their eyes, like, wow, Matt has a really amazing brand. And the really exciting thing is that can happen even before they've met you. So a lot of people have come to me and say, Oh, when you have such a strong LinkedIn presence, and they say that to me, like, after we've met in person, but they have an impression, a positive impression of me, even before having met me, which is a very powerful thing. So I mentioned before creating content is really key. Networking on LinkedIn. Some of my closest friends now are people who are strangers on LinkedIn before, and then making sure that you're commenting and engaging with other people as well. So not just pushing content, but really being part of the community. I want to dive into that last part first, because a lot of people can be. intimidated by social media tools, LinkedIn, etc. But you can actually take some baby steps just

by commenting and contributing to other people's conversations before you initiate your own. And for me, when I first got started on LinkedIn and other social media, that was a much more comfortable step coming in. And I really like this idea of thinking about your brand as your reputation. Alison Kluger, a colleague of mine, a friend of mine, she studies and teaches reputation. She has this saying that I love, which is your reputation is the echo that precedes you. And I like that idea. And having that social presence be consistent with who we are already makes a lot of sense. Congratulations on your book.

You have a new book coming out. I think it's great. In it, you introduce the concept of the epic career brand framework. What is this? And how can we leverage it? I created the epic career brand framework because when it comes to thinking about our brands, creating our brands or reputation. It can feel a little bit intimidating, like, where do I start? What am I known for? And so Epic stands for experiences, personality, identity, and community.

And so I'll dive into each of those. So experience, these are the life experiences, work experiences that have made you who you are today. Personality. What is your personality? Are you more serious? Are you introverted? Are you extroverted? Introversion is a big part of my personal brand. I talk about it a lot on LinkedIn. Identity. So this can be your cultural background. It can be the values that are very important to you in the workplace. So, for example, relationships are very important to me, following through and being known as that person who is going to do what I say I'm going to do is very important. So that's part of my identity. And then the fourth piece, community, which I think a lot of people forget about sometimes is, okay, you have a

great brand, you have an idea of what you want to be known for. But is that how your network and how your community sees you right now? Because if there's a huge disconnect, then something has to change some things off and you have to figure out how are they perceiving you? Are you perhaps leaping too many steps ahead for what you want to be known for? And so checking in with your manager, your peers, your cross-functional stakeholders, that's going to be really helpful to make sure that you are aligned, that people are seeing you as you want to be seen. And then, of course, your career brand can change over the years. We all evolve and our priorities change. But that's a really great first step to start thinking through it. I love that not only is it a way of helping to find how

we think about our branding, but it's actually a guide of how to determine it. So you can actually think about each of those components and think about what is my identity, what is the identity I want to see. So it serves as a way of not only packaging it up, but as a way of thinking about it. And I think that's great. When you talked about community, you talked about checking in and getting feedback. We're not the best judges of how people see us. And so getting that feedback. So to me, I heard you say, you first have to reflect and then you have to solicit feedback and then iterate. And then iterate, right, as you evolve, and that's great. And I need to spend a little time going through your framework as well as I continue to expand whatever the brand is I have. I really like that you

took time to think about how we introduce ourselves to each other. Introductions can be so important and so nerve-wracking for people. I'd love to hear how we can craft what you call a UPI, a unique and powerful introduction. So what goes into a unique and powerful introduction? There's a lot of things that can go into a UPI. I think that's the beauty of it. You can pick and choose depending on what setting you're in, who you're speaking with. But this idea came to me because when I was working in tech,

a lot of the times I would hear introductions and it would really feel like a throwaway moment. Oh, hi, I'm Lorraine. I'm a whatever title. I'm an editor. Or hi, I sit on Lorraine's team. Nice to meet you. And to me, there's so much more that we do.

It really can impact how confident we feel, others' perception of us. And so what a unique and powerful introduction is is, yes, it can be your role and how many years you've been at the company, which a lot of people like to share. But take it one step further. Give me a little bit more. Like, what does that title exactly mean? Because it can mean one thing to me, it can mean one thing to you. So share a little bit more. Do you have a mission statement or success metrics that your team is working towards? Do you have a specific target audience? And that way I know as your coworker or perhaps a colleague outside of work, I know what I can turn to you in the future or what I can get help for, depending on what you've shared with me already.

And it opens up the door to more conversation too. If I say, I'm an editor and I leave it at that, it's like, okay, and they share their role, and then that's that. But if I elaborate a little bit, then I give you little bits and pieces to utilize conversational threading and to grab onto that and ask a little bit more. I love that an introduction is more than just your name and title and that you can use it as almost like a movie preview to get people more interested in you. and to really be strategic about how you think about it. One of the things that I teach and I like to do for myself personally is I like to challenge myself when I introduce myself, never to start with my name.

I like to start with something that I'm passionate about or something. One, it's different than how most people do it. And two, it allows me to convey an emotion. It's really hard to convey an emotion about your name or your job title. And so I love that you're building on that and giving almost a recipe for what makes for a good, powerful introduction. You mentioned something that I want to pull the thread on. Talked about conversational threading.

I certainly understand what that is, but I'm curious if you'll share with our audience. When you say conversational threading, talk to me about what that means and how that might look for us. Conversational threading is so important, especially when we are communicating virtually because so many of us are on autopilot now, where we jump onto the call. How are you, Matt? I'm good. How are you, Lorraine? I'm good. Okay, that's the end of the conversation.

But small talk is a really powerful way for us to build relationships. and I know it gets a bad rap, but that's because a lot of us are on autopilot and it's not interesting conversation. But when you can offer up threads for the other person and then also know how to pull on threads that you hear, so you share where you're based or something that you did earlier that day that made you really happy, now I learn a little bit more about you and we can create some more genuine, authentic conversation and get to know each other. And so small talk, and again, especially virtually because we're not passing each other in the halls, that's such a critical way to build those relationships and to build that rapport. And so conversational threading,

it takes a little bit more thought for you to remember to ask the questions, remember to pull on the threads, but it goes a long way. And it's a tool to build that connection. We've already talked about presence on video a little bit, but I'd like to dive a little deeper. You talked about resting business face. I actually chuckled out loud because obviously that's a play on something else. I'm curious if you can share with us some very specific best practices. You've already talked about gesturing. You've talked about perhaps curating what's behind us. What are some things we can do to make sure that we really shine when we're virtual in on video? Yes, wrestling business phase. This is a thing that happens a lot because back-to-back meetings, especially virtually, we are tired. We don't want to be on another video call.

And so video also mutes energy a little bit. So we just don't seem as expressive, as energetic as we might if we were in person. And so one simple tip that I like to share is to smile or to think about something funny before jumping on a call. I know that takes a second to sort of reset before getting on a call. And it sounds like obvious advice, but you'd be amazed like the difference they can make when you look happy, when you look like you want to be there, when you look excited to talk to the person. And this translates very well to virtual presenting as well, where you want to show that enthusiasm, that energy. And so that's a very simple tip. I think everyone can implement. And especially something when you are nervous in presenting, that one can really counteract that

and make sure that people feel like you are excited to be there. A little secret that I used to use when we all first went to being virtual, I would watch a really short, humorous clip. I have lots of comedians I like, and I would watch just a joke or two. And that would just put me in a very different space, because often I was rushing from place to place. There are acting techniques I know and by no means am I an actor where if an actor has to portray a scene that has a certain emotion, they'll try to think of a time in their lives when they had that emotion. So we can put ourselves in that non-resting business face. We'll be right back to finish our conversation. But first, a quick word from one of our sponsors. Their support allows us to bring you this show

free of charge. If you've ever felt like you're trying to do everything yourself, especially when the stakes are high, you're not alone. One of the biggest shifts I see. see in effective leaders growing their organizations comes from focusing on the right things. But that's hard to do when you're stretched thin. You need to be able to delegate some tasks to competent professionals. That's where Upwork can really help. Upwork is a one-stop platform to find, hire, and pay expert freelancers across areas like marketing, development, data and analytics, and more. It gives you fast access to specialized talent so you can move quickly, fill key gaps, and scale your work without taking on full-time overhead. You can browse profiles, review past work, and get support

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Okay. So you've mentioned this notion of introversion a few times, and I know that you self-identify as an introvert. Can you talk to us a little bit about the advice you follow yourself and you give others who are more introverted? Clearly, interversion affects the way we communicate and can be very positive, but I'm curious to know your thoughts. With introversion, it's really important to remember that we have so many strengths. I think sometimes corporate America can feel like it's made for extroverts.

It's an extroverts world out there, but we do bring a lot to the table, and I think part of it is knowing what those strengths are. So, you know, a few that come to mind. The first one, we talked about relationship building earlier when it comes to mentors and sponsors. You might not be the loudest in a room full of people, but you are wonderful at connecting one on one and business is built on relationships. People are going to want to help you, advocate for you, promote you, right, if they like you and they know you and they feel connected to you. So the relationship building is one very important skill. The second one I would say is introverts are really wonderful writers. And so to be able to communicate your idea clearly, to summarize, I feel like Matt,

you're doing this so well, like you're listening to me and you're picking out, okay, what are the key themes? Like that's very helpful because in a world that's go, go, go, go. And there's always something else to do, to be able to slow down and process and say, okay, this is what I'm hearing and this is what I think the next step should be, that is going to be invaluable, especially during times of change and stress. I think it is so important for introverts to realize that they have so many superpowers. You know, in the coaching practices I have and the students I teach, a lot of people who will identify as introverts think they're at a disadvantage. And in fact, there's a whole bunch of research that says the thoughtfulness, as you mentioned, the relationship. relationship building, the question asking, that is all beneficial. I am an extreme extrovert. I talk first, think second, and that can get you into a lot of trouble. I like how you said that introverts need to think about their strengths and find other ways and avenues to communicate that might feel more comfortable. So writing versus speaking, using the chat versus speaking in a virtual meeting. I love that advice. Thank you. Question number two, who is a communicator that you admire and why? Normally I say your name, Matt.

I'm not just saying that because I'm on your podcast right now. So you and I will say I had the chance to interview Daniel Pink for my book, which was very exciting. And he has some great advice around communication, keeping things clear, concise. So I'll have people read the book to see what he has to share, but he's a wonderful communicator. Yeah, Dan is a great guy. I had him as a guest, and he's somebody who's very kind and always open to helping and he has great stories to tell. final question what are the first three ingredients that go into a successful communication recipe i would say clarity of your message relevant so you have to understand your audience and what they need so it might not be

what you want to share but they need to hear something else and then the last thing i would say is presence both how and where your communication is seen so clarity relevance and presence and i like what you said about presence it's where as well as how you show up. And that's something I think we all need to think about is where do we do the communication? And that's not just what's in your background when you're on a virtual call, but do I pull the person aside into a small conference room? Do I make it a phone call? Really appreciate clarity, relevance, and presence. Lorraine, this was an epic conversation. I love that acronym and I love what it stands for. Thank you for helping us better understand

how we can lean into our personal brand and leverage specific communication skills. that you teach your students that you write about in your book and that you demonstrate in your communication. Thank you, and I wish you the best, not just on the book release, but everything that you do. Thank you so much for having me. This is great. Thank you for joining us for another episode of Think Fast Talk Smart, the podcast.

To learn more about virtual presence, please listen to episode six, seven, and 31. This episode was produced by Ryan Campos and me, Matt Ibrahims. Our music is from Floyd Wonder. Thanks to Podium Podcast Company. Please find us on YouTube and wherever you get your podcasts. Be sure to subscribe and rate us. Also, follow us on LinkedIn and Instagram.

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