Think Fast Talk Smart: Communication Techniques - 70. Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the Best

Episode Date: October 25, 2022

What’s the secret to coming up with good ideas? For Jeremy Utley, it’s about generating as many as possible. The director of executive education at the Stanford d.school, Utley says, “very few problems we face in business or in life have a single right answer.” All ideas — the good, the bad, and the ugly — are “a necessary input to an innovation process,” and an essential step in getting to solutions that will actually work.In this episode of Think Fast, Talk Smart, Utley and host Matt Abrahams explore how we can focus less on finding the “right” answer and open ourselves up to more innovative ideas.Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [e-mail] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedIn ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

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Visit strawberry.me slash smart to get matched up with your coach today. That's strawberry.combe slash smart and get 50% off your first coaching session. It's the most affordable time ever to see if coaching is right for you. The essential ingredient to all innovation is ideas. But how do you come up with ideas? Are they good? How many should you have? Today we'll be talking about the big idea behind good ideas.

I'm Matt Abrams, and I teach strategic communication at Stanford Graduate School of Business. Welcome to Think Fast, Talk Smart, the podcast. I am very excited to talk with Jeremy Utley. Jeremy is the director of executive education at Stanford's Hasso Platner Institute of Design, also known as the D-School, where he co-leads the D-School's Launchpad Venture Accelerator. He hosts Stanford's Masters of Creativity Web Series. I look forward to talking about that. And along with Perry Claibon, he recently published the book, Idea Flow,

the only business metric that matters. Welcome, Jeremy. Thanks for being here. I'm super excited for a conversation. Yeah, me too. Thanks for having me. Let's jump in. You seem to have found a great niche for yourself,

straddling the business and creative worlds. And I know you have some strong beliefs about innovation in business. Can you share your perspective and what mindset you suggest people take when it comes to innovation in business? Yeah, a lot of people say I'm an ideas guy. And not me. I mean, people call me an ideas guy. But people say of themselves, I'm an ideas guy.

I love ideas. I respectfully say, no, you. don't. You are an idea guy. And it's a key distinction all over the world. It doesn't matter where I am. Doesn't matter what culture it is. When people ask me what I do, I say, I help people come up with ideas. And universally, I get the same response. If I'm in Japan or Hong Kong or Des Moines, Iowa. How do you come up with good ideas? And you know what I say? I say, who said anything about good? I didn't say I help people come up with good ideas. When people say, I'm an ideas guy. What they mean is they like new things. What I'm saying, when I say, no, you're not,

you're an idea guy. I'm speaking of a cognitive truth, which is every single one of us, it's not an accusation. I'm as guilty as anybody else. Every single one of us is prone to what Abraham Luchens in 1942 called the Einstein effect. Tell me about that. Well, I like to think of it as an anti-Einstein effect. It's what keeps us from our most breakthrough opportunities. And what Luchens is, and what Luchens demonstrated and what researchers at Oxford have subsequently demonstrated is that human beings, when they think of a solution to a problem, one, they stop thinking of other solutions, and two, they're incapable of seeing better solutions. So they really lock in on that one solution.

So when you say you're an ideas guy, I like to joke. No, you're not. You're an idea guy. Because I am too, which is to say the tendency of the human brain is to fixate on the first solution that comes to mind. And yet, there's very little research, almost none that's. suggest that there's any kind of quality and time association, meaning the best ideas don't come first. In fact, there's a fascinating piece of research called the creative cliff illusion,

where the researchers demonstrated that the typical person, they have this expectation that your creativity will precipitously decline at some point. It's a cliff. The reason they call it the illusion, though, is because it's actually not true. Your creativity doesn't decline, hardly at all, let alone precipitously. And in fact, there are some people for whom there's actually a creative ramp where creativity increases over time. You know who those people are? Tell me. They're the people who expect they'll keep having good ideas. Ah, so the mindset of expect, okay, I'm seeing how you're building your answer. So what is that mindset that helps us create more and more ideas and not be blinded by the first one that pops

into our head? Exactly. It's shifting orientation. And that's really at the heart of ideal flow. The human tendency is to fixate on the right answer. And very few problems we face in business or in life have a single right answer. Sure. It's not like math. I mean, by the way, even advanced math doesn't have a single right answer. Right, right. It blows your mind.

But most people think, can I just look in the back of the textbook and see that I get it right? And that's the wrong way to approach, like, what the subject line of this email should be. There's no right answer. How I open this presentation. There's no right answer. How I give this piece of feedback. There's no. So forget even new products and new services.

If you think about the problems most managers or professionals face, they're problems of I'm trying to solve this thing right now. And if they're aware that their tendency is to fixate on the answer, if they shift their mindset and say instead of trying to come up with the right answer, I'm going to try to generate as many as I can possibly think of. That actually has, it's called what Luchin's referred to as an interrupt effect. It interrupts your cognitive tendency to fixate on a first idea. But the important thing is you're actually shifting the goalposts.

You're saying instead of looking for the right answer, I'm trying to generate as many possible answers as I can. And we codify that in the book in a practice that we call the daily idea quota, where we say every day articulate one problem for which you're trying to find the right answer and just shift your mindset and say, I'm going to come up with 10. And 10 is somewhat arbitrary in the sense that it could be 100 or it could be 20. But it's more than one. It's more than one. And it's enough that people kind of run out of steam. maybe they have one or two or three, but then they've got to force themselves

to think beyond their current consideration set, and that's where the interesting stuff happens. And so it's really that shift in goal that we're advocating as kind of a fundamental capacity building. Whether you solve the problem or not, what you have to know is what you're doing with the Daily Idea Quota is you're retraining your tendency

to fixate on the first thing you think of. And if you solve the problem, great. If you don't, you're building the muscle, and that's the important thing. So you're training your brain to fight cognitive habit that we have. Exactly. It's about practice.

I don't know if you've ever read the Clutz Guide to Juggling. Yeah. Okay. So John Cassidy, he's one of the instructors of the D-School. I know him well. He wrote the Clutz Guide. The whole first chapter of the Clutch Guide, you throw the ball in the air and you let it hit the ground.

Whole first chapter, you do it hundreds of times. And I ask, Cass, why do you do that? People have to be desensitized to the ball hitting the ground. You can never learn how to juggle if you're not comfortable with the ball hitting the ground, right? There's something of that function being performed by a daily idea quota. The cost of writing down a bad idea is basically zero. The potential benefit of allowing your brain to increase in variation is enormous. The world doesn't end if I write down a dopey idea.

You know, I do? I throw the posted away. It doesn't matter. But do I allow myself to entertain dopey enough to be brilliant? That's really the question. That's fantastic. You took me back to one of my favorite movies, the karate kid and the repetition over and over again to get used to that. Yes.

That's great. Maybe that's why I'm such a love. juggler. I never practiced dropping the ball. You got to do it, right? You got to do it. And it costs nothing. That's right. That's the thing. Except your like cringe sense of like, oh, I failed again. And as long as you think failure is a bad thing or a bad idea is a bad thing, you're not going to do it. But if you realize it's a necessary input to an innovation process or a funnel, then you embrace it as much as you embrace the good stuff. Do you have further ideas and practices for generating ideas? I like the daily list. That's great. Are there other things that we can do to help strengthen that muscle to make ourselves more comfortable with idea generation?

Yeah. A couple of things come to mind. One is be thoughtful about inputs. Whenever we think about creativity and innovation, everybody's consumed with output. Right. What happens. What designers know and what the D-School does such a good job of emphasizing is input matters. The inputs to your thinking drive the outputs of your thinking.

Sure. So if you're exposing your self. to the same inputs, you shouldn't be surprised if you're getting the same output. If you're trying to increase the variability of the output, then a simple question to ask is, where could I go to learn something new? And there are tons of tools in the book, tons of tools we teach, a couple of simple examples I'll give you. One is what we call a wonder wonder. A wonder, okay. So you take a problem in mind or take a problem in hand and you walk a city block. Okay. And as you walk the city block, you look and you see an Adidas store. And you say,

how would Adidas deal with this? And you see a UPS truck. And you see a UPS truck. drive by. How would UPS do this? You see, children's playground. What would a, how does a playground have? You almost impute or project a sense of divine inspiration on everything you see. And what are you doing there? You're entertaining new connections. So fundamentally, what is an idea? An idea is a connection. That's it. The brain doesn't make new material from nothing. There's no such thing as ex-Nahilo creation in human beings. Okay. Doesn't exist. What the brain does is it takes, things we know and it snaps them together. So that's the heart of a wonder wonder. The other tactic I'd mention is change your collaborators. If you picture your wonder wanderers, you're going about

the block and you're gathering Legos and you're putting them in your bag. Well, when you change collaborators, a new collaborator brings a new bag of Legos. And all of a sudden, I can try my Legos on with yours, right, if the context is right. And so thinking about being thoughtful about who am I collaborating with, who am I interacting with? If it's the same people, the same team doing the same thing, if we keep saying the same ideas. And you look across history, see fantastic examples. I think about Ben Franklin, who every single week for 30 years met with a Juntoe, he called it, which was a group of leather apron individuals from other organizations who would sit down in Philadelphia and they would say on a regular weekly basis, has anybody moved here that we ought to know? Has anybody's business

failed? And why is that? Are there any scientific advances that would be relevant to our businesses, for 30 years they met every week. And you wonder, how did Franklin come up with the lightning rod and map the Gulf Stream and the Continental Congress and fire departments, right? It's because his portfolio of collaborators was so broad. And one of the things, especially in kind of this hyper-efficient moment we are in in professional world, we don't have time to go for a walk. We don't have time to meet with people, unless it's clearly and directly related to

the thing I'm working on right now, we're not interested in more Legos. And then what we do is we sit around and go, why don't I have any new ideas? Well, you've been pushing all the other Lego piles away. I love your example of Legos. I'm a big fan of not only Lego bricks themselves, but the company and how they do what they do, and especially around communication. I was introduced to you through a mutual friend, Brendan Boyle, who heads up IDEO's Play Lab. And he shared two additional techniques that I'd love just to get your opinion on for generating ideas. One is just a mashup, where you just generate different ideas and then see what happens when you combine them together. So think of animals and then think of furniture and what happens if you were to combine those and see.

And then the other thing he shared with me, which I get very excited about, is thinking through analogies. Yes, yes. And he shares this wonderful story that I love. And I'm wondering if you know the story as well as some hospital was looking to make itself more efficient. It's ER rooms, emergency rooms, more efficient. And rather than going to other hospitals to see what they do, they went to a Formula One pit crew. And so what does a pit crew do? And they notice lots of things, like they kit things together and people have specific jobs and they stay in specific places and it had a dramatic impact on the ideas they generate.

Yeah. What the research suggests is the more distant the analogy, the more breakthrough the results. Arthur Kostler, who's a philosopher and author who wrote a fantastic book called The Act of Creation, 800-page tome on creativity. One of the things he said he defined creativity as the collision of apparently unrelated frames of reference. And so if you think about apparently unrelated being, I mean, obviously collision being the active verb there, but apparently unrelated, right? What does NASCAR have to do with the hospital? It actually has everything to do with it. And if you only think about superficial characteristics of an analogy, you're stuck going to, what about nursing homes? And what about birthing centers, right?

It's all because you're thinking health care, right? But if you start thinking about the deeper characteristics of the problem to be solved, this is about fact. turns. Why don't we go to Southwest Airlines? Maybe we can learn there, right? This is about getting somebody in and out as quickly as possible. Well, let's not go to the DMV, right? Whatever the case may be. But so thinking about the characteristics of your problem often yields. And the research suggests when analogies were imposed that are farther afield than folks expect, the ideas were much more creative than analogies that were kind of typical and standard. I think many people who resonate with what you're saying and can see the value in it are confronted with bosses or infrastructure that aren't about that.

How do you convince, persuade, can Joel prove that these ideas that you're talking about can actually make a big difference for somebody who's not of that mindset? Yeah. You're right that the environment determines a lot of your success, right? So there's a couple of things here. One is the environment. matters. And if you look at, for example, educational interventions, the single greatest variable that affects the success of the educated is the context into which they are sent. So you can teach somebody anything fascinating. If they go into a context that's hostile to it, they will revert back to average behavior. As a kind of playful aside in the context of marriage, what I've noticed is, you know, respectfully, my wife will say, hey, we're not at the D school right now.

We've got to decide where I'm for dinner and like, I don't want to brainstorm. Right. So you've got to be willing to say, it takes two to tango, and sometimes we don't have to tango. You know, we're just going to go to Chipotle, right? It's cool. Inaction is often rewarded in organizations, and inactive organizations, inaction is punished. Doing nothing is not okay. The telltale sign that inaction is valued is at the end of a meeting what happens. In many organizations, there is a resolution to have another meeting. Yes. Let's talk about this next week. What does that mean? We're not taking action. And so what innovative leaders do is they end the meeting by saying, what data do we need between now and the next meeting and who's going to create it?

And how are you doing it? They establish ownership. They establish accountability. If we don't have new information, we're not going to have a new conversation. The innovative leader is the one who says has an instinct to go get new information before the next conversation. I want to turn our focus very specifically to communication. You are a master communicator. Our audience is hearing that and you're great at telling stories. What advice do you have for listeners to help them communicate in general better, but communicate creative ideas better. A couple things kind of mind. One is I think communication is ultimately about energy transfer.

You're trying to get your audience or recipient to feel the same degree or be energized to the same extent you are. So if you take that as a premise, then the question is, do I feel energy about this? I cannot transfer what I don't possess. If I want to transfer energy, then I got to find what's invigorating to me about this, right? So tapping into your own authentic motivation is critical. And I would say the reason for a lot of failures and innovation in industry is nobody actually really cares.

There's not that fundamental care. So that's one thing. In terms of communicating creative ideas, you have to start with why. I mean, it's Simon Sinek, right? But a lot of times we start with a user in the D-school, the human being who is a fact. I do not, by the way, believe that that's the only way to come up with new ideas. We often say, you know, you've got to start with somebody other than yourself. and yet history is littered with examples of people who've designed for themselves and it worked really well.

So I don't believe that it's always got to be about the user, but you do have to start with emotion is the one thing I would say. And the tendency in business is to be sterile in our communication. We want only the facts. And so for a lot of people when they're communicating a creative idea, they talk about what's new. They talk about the technology. But if you don't talk about the emotional reason for being, the emotional impact that it's going to have on a human being, you're going to fail to rally that engagement from your audience, and you're going to fail to transfer energy. I love that notion of transferring energy.

And I find I absolutely resonate that emotion is critical in communication. And in the work I do with my students and the people I coach who are technologists or scientists, they often bristle at this notion of emotion because it's about bits and bites. And in fact, I help them shift by simply saying if you're saving trees, saving lives, saving money, saving energy, you're actually doing something emotional. And tap into that first as a way. And I hear what you're saying echoes that as well. I want to turn now to your Masters of Creativity web series. I've had a lot of fun watching it and I've learned a ton. I'm curious to hear from you if you could share one or two of your favorite lessons from the show you do.

You know, I think one of the most fascinating examples that I've heard is Lighty Clots. He's a professor at the University of Virginia. And he talks about how the human tendency, when we're trying to make an improvement, we have a tendency to add. And what his research, and he had a landmark cover story on nature, the scientific journal, the same week that his book was published on the same topic, which was this idea of subtraction. Many times the most elegant solution is to actually remove something, not to add something. And yet our tendency is always to add.

That to me is profound implications for a lot of innovation efforts. We'll be right back to finish our conversation. But first, a quick word from one of our sponsors. Their support allows us to bring you this year. show free of charge. If you've ever felt like you're trying to do everything yourself, especially when the stakes are high, you're not alone. One of the biggest shifts I see in effective leaders growing their organizations comes from focusing on the right things. But that's hard to do when you're stretched thin. You need to be able to delegate some tasks to competent professionals. That's where Upwork can really

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Sure. Bring it on. If you were to capture the best communication advice you ever received as a five to seven-word presentation slide title, what would it be? Show me your soul. I was impacted by that line, the creative director of the D-School, Scott Dorley. in an impassioned moment at a critical juncture in our organization's history made a plea for more soulful work. And it often comes to mind. I don't even know if I've gotten it right verbatim, but that's what I took away from it was, and to me it's this sense of care. Do you even care about

this? And I really feel that's integral. As I said earlier, it's a communication, that sense of, that's the nuclear reactor at the center. That has the, not to make a political statement, All I mean is that's what will generate incomparable energy is that sense of soul, that sense of care. Very powerful and very evocative, the analogy you used. Question two, who is a communicator

that you admire and why? My dad, definitely. He has a masterful way of getting folks to stay engaged. He was a preacher when I was growing up. That's a preacher's job. If folks are falling asleep in the pews, you're in trouble. Right.

Although that happens a lot. unfortunately. But he's since moved on to other professions, but everybody's got a repertoire of stories. And my dad included, he always, he's adding new stories, a repertoire, obviously. But one of the things I've realized is he'll be telling a story. And I know that I know it already, but I don't interrupt him because I'm trying to figure out what is the arc here that makes people lean in? And I feel like I've learned even subconsciously a lot of my own storytelling technique from how he taught me, almost in more of an apprenticeship model. I think it's wonderful that you admire your father and his storytelling, all parents should strive to have their kids admire something about them.

But what I find fascinating is that you're actually looking at the technique structure of the story as well. And that's important. And that's something we've talked a lot about on this show. Let me ask question three. What are the first three ingredients that go into a successful communication recipe? What, when, and why? All right. I think being simple, right?

But to me, if you're going to be successful, hopefully at the end of the day, you want to change something in terms of action or behavior, I think. That's communication. Right. It is hopefully to change something. So if it's in the bowl of action, so to speak, then what is the change? Right. When does it have to happen? And why do I want it to happen?

And maybe a little bit of a superficial answer. But to me, it's... I don't think that's superficial at all. I think that's actually really insightful. The piece there that we have not heard in any way, shape, or form is the when piece. Things happen on a timeline with a sense of urgency or not, and you need to factor that in. I appreciate you adding that to our catalog of things to be thinking about when we create our communication recipes. Well, Jeremy, it has been a true pleasure.

I appreciate you bringing your full soul and energy to this conversation. Everybody listening to take lots of ideas away for how they can be more creative. And certainly, I had a lot of fun, and this dialogue continues the many that we've had in the past. Thank you so much, and I wish you best of luck, not only on your show, but also on your new book. Thank you. Thanks for joining us for another episode of Think Fast, Talk Smart, the podcast from Stanford Graduate School of Business. This episode was produced by Jenny Luna, Michael Riley, and me, Matt Abrams. For more information and episodes, visit gsb.standford.edu or subscribe to our show wherever you get your podcasts.

Finally, find us on social media at Stanford, GSP. Before we wrap up, I just want to say thank you for listening. It really means a lot to hear how people all over the world are using these ideas in their own lives. It inspires me and the whole team that brings you this show. If you want more episodes and resources, feel free to follow, subscribe, and explore past conversations. We're grateful for your support of Think Fast Talk Smart.