This Week in Startups - Even great startups sometimes need to pivot (feat. Francisco Cornejo of Theo) | E2214

Episode Date: November 24, 2025

Register here for Founder University Japan’s Kickoff 👉🏻 https://luma.com/cm0x90mkToday’s show:The team from Familify had released a well-reviewed storytelling app for kids and parents… but it just wasn’t growing!Then they noticed that Bible stories and faith-based content was particularly popular. So they decided released a brand new app, Theo, just for these sorts of lessons and stories. And the new product overtook Storybook in just a few weeks!It’s a vital lesson for founders… Even if you succeed, you may be able to succeed EVEN MORE. Remain flexible and open to strong new ideas (especially if, like Francisco, your wife suggests them!)PLUS we’re chatting with Collin from En Vérité about how AI can make do diligence much less painful for investors AND checking out our latest Gamma Pitch Deck competitor. Find out why Jason says Jake Triton from Pitch Prfct might just be closing in on Product Market Fit.Timestamps:(5:20) How Storybook, then Theo was motivated by a children’s mental health crisis(5:46) Despite great reviews, Storybook wasn’t growing! Here’s what they did.(7:13) The Power of Experiments: Theo overtook Storybook in popularity in JUST WEEKS(10:04) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST(11:04) Digging in to the decision to flip from all stories to Bible stories(12:34) The difference in how users perceive prayer vs. meditation(14:06) Will they make different Theos for different denominations of Christianity? Other faiths?(14:55) Jason makes the case for the Theo app and its team(19:59) Sentry - New users get 3 months free of the Business plan (covers 150k errors). Go to http://sentry.io/twist and use code TWIST(21:50) Key lessons for founders from Francisco’s pitch today(26:51) Collin Sebastian from En Vérité joins the show to tell us how En Vérité helps prepare founders for the due diligence process(30:00) Enterpret: Enterpret turns feedback noise into Customer Intelligence, so your team knows exactly what to fix and build next. Head to Enterpret.com/twist to book a demo and see it in action.(31:03) Jason recalls some diligence horror stories from his past(32:14) Where En Vérité gets their data and how they use it(36:39) What Collin learned from his time at SoftBank(39:44) The Gamma Pitch Deck Competition returns with Jake Triton from PitchPrfct [https://x.com/JakeTriton] @pitchprfctsms(42:29) Why Jason thinks Jake is closing in on Product Market Fit(45:51)How PitchPrfct plans to have AI help build your campaign and workflowSubscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.comCheck out the TWIST500: https://www.twist500.comSubscribe to This Week in Startups on Apple: https://rb.gy/v19fcpFollow Lon:X: https://x.com/lonsFollow Alex:X: https://x.com/alexLinkedIn: ⁠https://www.linkedin.com/in/alexwilhelmFollow Jason:X: https://twitter.com/JasonLinkedIn: https://www.linkedin.com/in/jasoncalacanisThank you to our partners:(10:04) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST(19:59) Sentry - New users get 3 months free of the Business plan (covers 150k errors). Go to http://sentry.io/twist and use code TWIST(30:00) Enterpret: Enterpret turns feedback noise into Customer Intelligence, so your team knows exactly what to fix and build next. Head to Enterpret.com/twist to book a demo and see it in action.Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarlandCheck out Jason’s suite of newsletters: https://substack.com/@calacanisFollow TWiST:Twitter: https://twitter.com/TWiStartupsYouTube: https://www.youtube.com/thisweekinInstagram: https://www.instagram.com/thisweekinstartupsTikTok: https://www.tiktok.com/@thisweekinstartups

The lesson here is fairly obvious. Running experiments consistently can lead to a founder learning about a new opportunity. This is Ray Kroc. I'm 55 years old as a traveling salesman. I tell that story because it's never too late. Where did the idea to run this experiment come from? Can you remember the moment in time? Was it somebody on the team?

Was it you? Who had this idea to include prayer? I guess there was always the relationship between prayer and sleep. Like, sleep is universal and prayer was present in most of our family's routines. We are as founders also deeply spiritual, I would say deeply Christian. And we thought, yes, this is something we would use. Why don't we run this experiment? Let's launch some prayer and Bible stories on a storybook.

We launched the Bible stories like in 2024. But the data, the insight really came about by the end of 2024, when we realized, hey, something interesting is happening with people who consume these stories. This week in startups is brought to you by Interpret. Interpret turns feedback noise into customer intelligence so your team knows exactly what to fix and build next. Head to interpret.com slash twist to book a demo and see it in action. Century.

Your team should be focused on shipping features, not chasing down bugs. New users get three months free of the business plan, which covers 150,000 errors. Go to sentry.io slash Twist and use the code, Twist. And Squarespace. Turn your idea into a beautiful website. Go to Squarespace.com slash Twist for a free trial. When you're ready to launch, use offer code Twist to save 10% off your first purchase of a website or domain.

Welcome back to Twist. This is out. And today on the show, we have an absolute banger run of interviews. We are talking to Familify. This is the startup behind an app called Story. It did very well on the app store. It helps kids get to sleep. But Familify has a second act, an app called Theo that is growing even faster and took this company from doing well to hyper growth. Then we're going to talk to On Verite. They are a startup building a service that helps

founders get their due diligence in order and VCs ensure that what they're buying is actually what they think it is. Then as part of our gamma pitch competition, we're talking to pitch perfect. They are building an SMS based marketing tool that I once stays on the right side of the law and hopefully won't annoy all of us by sending us too many messages. Let's go. One of my favorite things, Alex, having one of our portfolio companies from the accelerator and the launch fund on the program. And one of the things that happens that is lovely when you're an investor is that founders

figure things out and sometimes they'll email you and say, hey, we figured something out. And then the best of those emails is when it's accompanied by a chart. You give you an example. Com.com was $10 when you bought the app, right? You just buy the app for $10. And then they figured something out. $10 a month as a subscription increased 12 times as much money per year from the one-time purchase. It actually increased the adoption of their amazing meditation app.

Our next guest, they had a really nicely growing business. And then they found a way to accelerate it with a second. product. Now, everybody knows startups win when they focus. But sometimes you run an experiment and it takes off. And that's what you're going to hear from our guest today. Yeah, so coming up on the show, we have Francisco Cornaheho from Familify. Two products now, as Jason mentioned. The first one's called Storybook. It's a mobile app for children's bedtimes, thousands of reviews. Jason, very popular. And then there is Theo, their latest offering, also thousands of reviews. out earlier this year. And Francisco, apparently, it's storming the castle. Doing quite well.

Hello, guys. Thanks so much for having me. Yes, Theo just launched this year, and it's going fantastically well. Happy to run you through all of it. And has a ton to do with all the advice on the launch accelerator. So I'm super happy to be here back. Well, it's great to see you. You went through which accelerator class, I think 20. Oh, 20. God, it. Wow. So I think we're doing 35 right now. So you went years ago. And you had a meditation app for putting kids to bed. Now, I was in the thick of it four or five years ago at my four or five-year-olds, who are now nine, my twins.

And I understood baby massage and story time. These are two of the things to relax the body. Also happens to work, Alex, for adults. Being read to is a really powerful device for going to bed. Whether you're an adult listening to an audio book or a child listening to your parents, read it to you. So I said, hey, this is a business that Francisco is. building that I know from the calm days, and it's based on some science. So, you know,

the entrepreneur has something there. They had, they were very good at design. And remember you were based in South America at the time, I believe, and you might still be. But tell us a little bit about the first business, the first product. I prepared a few slides to walk you through that journey on that launch fashion. Jason, you mentioned that. We launched storybook early 2020 because at the time, especially, but even to the day, children's mental health is in crisis. And we found this way of helping our own kids through relaxation techniques, like massage techniques or meditations and bedtime stories. And it worked fantastically well. We quickly scaled to a few tens of thousands of subscribers, hundreds of thousands of users. We worked through the research and realized that

storybook was pretty effective. There's no doubt about it. Like if you wanted your kid to really relax and fall asleep. Story was a fantastic solution. And Apple dodos, we had a ton of features. We grew in over 90 countries. Alex, you mentioned that, tens of thousands of five-star reviews. But we simply weren't growing as fast as we wanted.

You said that at the very end of the cohort 20 class, now go and grow 3X every year and come back for more funding and grow another 3X the next year, we simply weren't hitting those goals. So in 2025, we did something different. We started to grow way faster than we've ever had because of that insight that you just mentioned. We run an experiment, like the tons of experiments we run,

and we launch Bible-based stories on the Storybook app. This was optional if some parents wanted to download those stories and play those stories, what happened next was fantastic. We saw how these users not only had a better conversion to subscription rate, they were also cheaper to acquire, their retention was way better. And instead of throwing more religious content into the storybook app, we decided to run this experiment. What happens if we create something for their need and taste? The use case was pretty different. For them, wasn't about getting my kids to sleep. It was about transmitting, passing on my faith to my own kids.

So we launched Theo, a prayer and meditation app, pretty similar to storybook. Like it runs on the same code. It's a rebranding and a ton of new stories and content. We had a team who has been doing this for the last five years. And a quick demo, but you can figure how this works. Like you play a story and your child and yourself are listening to these stories and meditations. I won't bore you with that. But this is the crazy thing about it. We launched Theo in March 2025, and it only took a few weeks for Theo to surpass storybooks daily sales. This is probably the chart you were referring to. Like in just a few weeks, Theo became the number one product.

As of today, Theo represents around 90% of our revenues, close to 90%. In our year-over-year growth just skyrocketed. Thank you too. Thanks to Theo App. The lesson here is fairly obvious. Running experiments consistently can lead to a founder learning learning about a new opportunity. And, you know, this is a tried and true method of entrepreneurship. It was a great film called The Founder.

And in it, a guy named Ray Kroc is selling milkshakes. And then a certain store, he was having a hard time selling them because people are like, why do I need one with four different blenders in it? Like, I can make one at a time, right? I don't need to have four. And then all of a sudden this one burger stand decided they would order like four of them. And then they kept calling back, how quickly can you get me these milkshakes machines? And they brought the milkshake makers and he saw McDonald's.

And then he wound up licensing it. And at the age of 55 or something, he had a career pivot, which was to license McDonald's. This is Ray Crock. And 55 years old is a traveling salesman. I tell that story because it's never too late. And so with your data, you had a bunch of investors. Francisco, I guess, wondering, is this startup going to ever return money? Is it ever going to grow again? Because you were growing modestly. Where did the idea to run this experiment come from? Can you remember

the moment in time? Was it somebody on the team? Was it you? Who had this idea to include prayer? And how does that inform how you run the business going forward? No, that's a great question. I guess there was always the relationship between prayer and sleep. Like, sleep is universal and prayer was present in most of our family's routines. We are as founders also deeply spiritual, I would say deeply Christian. And we thought, yes, this is something we would use. Why don't we run this experiment? Let's launch some prayer and Bible stories on a storybook.

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That's Squarespace.com slash twist. How did it come up? Like, I get it, you guys are Christians, but somebody must have. There must have been a moment where somebody said, maybe we should include like some prayer in here. Do you remember that moment? Do you remember that Slack message? You remember that phone call or was it over dinner? When did that spark happen?

I guess that was one of the conversations with Daniela, my co-founder, who happens to be my wife. So that's one of the conversations we've had. I don't recall the exact conversation because this, we launched the Bible stories like in 2024. But the data, the insight really came about by the end of 2024 when we realized, hey, something interesting is happening with people who consume these stories. Your wife saw in the data the trend, and it was not just the launching of it. It was that you took the time to research the data, and then you found something in the data, yeah?

Absolutely, yeah. Now, the next chapter to that, because you get the insight, then what do with that insight, that was another conversation. Should we launch a new app for this, or should we just stick more Christian content storybook? That was another conversation. And we made that decision in January. Three weeks later, we launched Theo for testing and officially launched it on March. Why did you make that decision, though?

What was the tipping point that pushed you into making a separate app versus just adding more to the first app? Because in some sense, I think it's great. But also, I can see the power of a super app. We talk about that quite often. The obvious reason for us was talking to users and realizing that it was a different use case. So, storybook is I want my kids to fall asleep. and for this one is I want to pass on my faith. It was different.

And this is a good example. For Theo as an example, we don't do only audio. We also have video because they don't care if their kids are sleeping well or not, as long as they are understanding their faith and passing on their faith. It's not their main cause to get my kids to fall asleep. So I'm not trying to avoid blue light and screen time. I'm really trying to pass on a faith message. So it's just a different focus, different products, different.

Okay. That makes a lot of sense to me. How did you advertise this? The growth you saw out the gates, incredible. But Francisco, I've also heard that it's pretty hard to build momentum on the app store these days. Marketing costs are high, hard to break through. How did you guys pull that off? Well, the app store is a wild place.

It's pretty expensive these days to get an app to grow. And for Theo, it was, the market was hungry for something like this. And this happened across every initiative that we've done with Theo. And you're seeing this in the culture, even in the politics. Like there's such a revival of Christianity happening in the U.S. We launched your social media channels and everything went viral, like a post, a real, a story, everything goes viral super fast. There was such a hunger for a product like Theo in so many households in the US. Yeah, we started organically with social media.

We tried some ads or ROAS on that advertising was crazy. Like for every dollar we invested, we got two or three dollars back. RoAS for folks who don't know is return on ads spend ROAS. Just want to throw that in for folks out there can buy that now. That's fantastic, man. So a question though on the Christian side of things. I know this is a kind of Catholic-themed app. Is there a, are you going to do kind of one for each of the major Christian denominations

or is it going to be one Theo app for all of global Christendom? Yeah, no, we firmly believe in unity. And that's a case that happens in our home. Like, I'm not Catholic and Protestant. My wife is Catholic. And that conversation led us to create a product that it's available for everyone. We don't want this to be exclusive for a group. We want this available for everyone.

It's built on the history of the Catholic Church. There's a ton of content for Catholics, but if you're not Catholic, you can select evangelical and you will get the content that suits your family. At the end of the day, 95% of the stories and the content are for everyone. So we decided let's not lock in this place and let's make these available for everyone. The great irony or paradox here is meditation, where you started, and prayer, both have similar origins.

stories of where they came from, and they both activate. My friend Sam Harris has done a ton of research, neurological, like brain scan research on prayer and meditation. Turns out they both do the same thing, which is they turn off that active mind, your wandering mind that goes around and ruminates and makes you wonder about the world and flutter around, and it gets you centered. And when that happens, it actually lowers your heart rate. It lowers your cortisol, lowers your stress. All of this is biologically studied proven long ago, decades ago by scientists and thousands of years ago by just monks and religious people. So there is a bunch of science behind this and prayer comes loaded with a bunch of baggage. Meditation tends to be bucketed in as like some

sort of more elite intellectual pursuit. They're actually pretty much the same thing. And if you do it regularly, that's when the gains compound. So regularly doing it, you then regularly lower your heart rate, you get more sleep. And if you look at the obsession right now in the world, you talk to any of these people who are biohackers from Tim Ferriss to Peter Attea, Andrew Huberman, all of them are focused on sleep and relaxation and centering and meditation, all in the same zone. So what I really like about what you did here, Francisco, is the intellectual curiosity. Hey, what's going on in our metrics? Let's take a look at them. There are many startups listening to the show today. We probably haven't done that. So here's a reason to look at your numbers. There might be something

in your numbers that leads you to a diamond mine. You could have been chipping away, just taking coal out of the mind, getting dirty every day, pulling out, you know, 10% growth rate every quarter, over quarter. And then all of a sudden, you know, at the bottom of the coal mine, if you make a right turn and you keep going right, you find the diamond mine. That opportunity is always there. I use the analogy with founders. Sometimes you're in like a dark room and you start feeling around for product market fit. You're trying to find something. And then all of a sudden, you feel a light switch and you flick it. And then the entire room becomes illuminated. In a way, that's what happened to you. You were looking through the data. You're kind of flying blind

through this soup of clouds and turbulence that is running a startup, and you find a pocket of clean air. You find a beautiful path to growth and profitability. So I'm super excited for you. And I guess you take this forward and you start thinking, hey, I wonder if there's another app that we could add to this. And obviously, there are other apps in this zone that you could keep adding to. And you also are pretty efficient. You were able to launch this in three weeks, which then adds what we look for in startups to invest in, which is product velocity. And when we saw you initially, Francisco,

one of the things we tagged about your startup was you had great design and you had product velocity and you were builder founders. So for my investment team that's listening, you're the perfect example of a founder with product velocity, world-class design, and you're builders. So you put those three things together, Alex. what you have is a founder who could find the diamond mind. And I really congratulate you on finding the diamond mind. Great things. I'm sure to come for you. Anything we can do to be helpful as investors in

your company. And then I guess the converse, which is looking back, is there anything that we did particularly well in helping you get this company off the ground? And if so, let me know. So my team who's listening can get a little at a boy, at a girl, or maybe knowledge of what to lean into as we invest in another hundred companies this year in 2025 and next year we'll probably hit 150. Thanks for that. There's so many things I can point to, especially with the accelerator, like those days, those 16 weeks pitching day and night to investors. Like every week, 20 investors getting feedback from them. And some of them were brutal.

Like, go back and rebuild your deck and pitch again. That was such a great exercise because I wouldn't stop selling. Like, I'll be selling, I'll be raising money. I've been doing deals. I'll be for the next years to come. And those 16 weeks were amazing to help me polish that. So I think that was fantastic. That was great.

And throughout these few years, I've gotten introductions to some of the top tier investment funds. We'll be knocking those doors next year. we'll be at probably 15 million run rate by Q2 next year, and that's when we think we can raise a pretty significant round to achieve our next goals. I've been working with and investing in founders for so long, I've got supernatural startup powers. For example, I know your team is spending too much time on debugging.

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That's right, F-R-E-E, just for being a loyal twist listener. That covers 150,000 errors. Just go to Century.io and use the code twist. That's S-E-N-T-R-Y. And make sure you use that code twist so they know we sent you. Amazing. And so for people who are on my team, and wondering, is it necessary to torture founders by making them present week after week after week?

Ask yourself, is it necessary to make Steph Curry when he's in high school shoot three-pointers over and over and free throws over and over again and videotape them and then tell them, hey, here's where your elbow was out, here's where your fingers weren't on the seams, and then here's your percentage when your fingers were on the seams. of the basketball I'm referring to here. Yeah, and, you know, when pitching becomes second nature, you were so good at it, you took all of the pointers we have to heart. I'll just tell you what those are because we believe in systems, not goals.

We want you to be the best at presenting your startup 10 times better than the last person who came into a VC's office, right? We want you to be more efficient than them. So even in your two-minute pitch today, gosh, so efficient. So much to take from that. Number one, show don't tell, right? It's just a very simple guiding principle. Show what you're trying to explain to the viewer as opposed to telling them. Well, you show the chart or you show the product. They're going to understand a lot better. Examples matter. Give examples that are illustrative of the product. Now here you weren't doing a product pitch exactly. You're doing a

performance pitch and the results. But you did show the product over and over and over again. and you gave examples of it working. Synchronicity. What you're saying matches what's on the screen. It's a simple one, but it's an important one. Sometimes people will go off on tangents. One slide, one message. So don't try to explain two things with one slide or three things or four things.

You know, we ever see those bullet point slides, Alex, where they're just reading a bullet point slide of, and then they decide they'll put a bunch of slides on the, a bunch of bullet points on the right, a bunch of bullet points on the left, and then three notes on the bottom. and you're like, oh my God, this is a book, not a slide. One slide, one message, always a good idea. Get to the product in the first 15 seconds when you're pitching to investors, always a good idea. So those are the things that are top of mind for me when I'm teaching people how to present.

And I learned that from doing like the launch festival, TechCrunch 50, which became TechCrunch to disrupt. Before that, I just looked at the great pitches and I wrote down what I liked about them and eventually came up with, you know, that short list of five rules. and you just know those inherently. What doesn't work? Rambling. Oh, man.

When you're just rambling and the slide's not moving and you're telling your life story, people are busy. Get to the point. Less is more. You should be able to present your company in two minutes, maximum three minutes, and then start a discussion with investors

and they should understand almost everything. And then you could always go deep into metrics, et cetera. But what a great job you've done, Francisco. Do you remember how you, you decided to invite us to the launch accelerator. I do not. Please tell me. We joined the founder university.

You did it online. I was in Ecuador back then. Now I moved to Miami, but I was in Ecuador back then. And you asked for the audience, like, I want one minute pitches. Just pitch your startup for one minute. I want 10 people to do it. So, yeah, I went in my one minute pitch. And one week later, your team reached out,

hey, do you want to join the cohort? One of the things that you learn as an investor is you're going to take chances, you're going to take risks, and talent can come from anywhere. So one of the things I learned so early on was the talented people were in Los Angeles, New York, and the talented people I knew in San Francisco were not from San Francisco. So there's this bias in the world. Oh, all the great founders are in San Francisco. They may wind up there at some point in their career, for sure.

But almost none of them were born there. Shocker. Like literally 5% of the top 100 top founders in Silicon Valley were born in the Bay Area. The other 95 came to the Bay Area at some point. And a lot of them then relocated. Elon's living here. Joe Lonsdale is living here in Texas. People can come from anywhere. Canva worth 40 billion is in Australia. Spotify is in Sweden. Great founders can come from anywhere. Francisco, good luck. It's a pleasure to be on the cap table. You have my phone number. If you ever need anything or you're ever panicked.

Remember, there is the bat signal. You can text me at any time. I'm a night owl. If you're scared, if something's terrifying or inspiring, just text me. Say, J-Cal, you up. And if I am, I'll call you back. Great job, Francisco. Thank you for that.

Christmas is coming. That's our best season of the year. So looking forward to seeing you're using the app for the next weeks. And it's an invitation for everyone to download things. and get to the Advent event with your kids. Black Friday, Cyber Monday. People don't realize that. People do a lot of gifting and gifting the Theo app.

Hey, that's a beautiful thing you could do for somebody in your family. So go gift the app and look up Theo and go subscribe to the app. Get a little more Jesus in your life. If you need more Jesus, Theo is waiting for you. If you got enough Jesus, you don't need it. But maybe you want a little more Jesus in your life. All right. It's the Theo prayer app. You can search for it on all your different social media and Theo pray.com. T-H-E-O-P-R-A-Y.com. Thank you, Jason. Thank you, Alex. All right, next up on the show,

we are going to talk to on Veritas, Colin Sebastian. This is a company, Jason, that builds software for both startups to get their data rooms and diligence information in order and also helps V-C's parcel of that information do the busy work of deal-making. And Colin also has a couple of slides. for us talking about the state of investing that his company sees so we can better understand the pre-seat and seed market. Everybody, please welcome to the show, Colin. Hey, Colin, how are you? Hey, I'm good. How are you guys? We're well. I, you know, my team saw your product. I think you applied for funding or somebody introduced you to us. And my team, I always tell them, if you see something really interesting or weird, either of those two things

or traction, I have like a small set of things that we want to know about. Just text me. They text me the transcript. Text me whatever you got. People, when they saw you. in Veritay, we're like, this is incredible. Explain to the audience what you've built and why it's important. I'll start with the founder side. A lot of people don't realize this, but 80% of new founders will fail due diligence the first time they try it. And how we define fail is a VC will actually walk away from the deal

without getting to a due diligence questionnaire. So they look at the data room, they say, we're going to hard pass. So we've got a platform that helps founders build their financial cash flow and fundraising models, get their data room together, and just get really thoroughly prepared to talk to investors and actually pass due diligence. We can typically shave about 50 hours of due diligence prep off of a founder's time. And right now, we're knocking about two months off of the average fundraising cycle. And then on the investor side, this is a horrifying statistic, but 85% of early stage investors don't perform confirmatory due diligence before they cut checks. Explain that word,

confirmatory due diligence, as opposed to regular due diligence, for people who don't know due diligence, is basically confirming what the founders told you. So when you put this word confirmatory in, I've never heard that before, did you come up with that term? No, so it's actually, it's something that we typically use in private equity. So we've got exploratory due diligence where, you know, we're going to take a look at the data room. We might take a look at the financial models. More mature funds may actually assess the assumptions that are being made in the financial models, if they're realistic at all. But confirmatory deference, diligence is actually the process of doing the reconciliation between the P&L and the balance sheet

and the bank state cap table and the deal docs. And it's becoming increasingly more evident how important that is. Like if you paid attention to builder AI, that's a half billion dollars worth of venture capital that got written off. If you remember Castle from a couple of months ago, that's $540 million of BC that got written off, right? In those cases, they didn't actually check that the numbers were correct. It is possible for a founder to commit fraud. It is possible for a founder to spin and weave a story that uses some correct information, but maybe is not as honest or might omit things.

So if you're not listening to your customers and iterating based on their feedback, your startup will fail. So if you're drowning in feedback from support, reviews, calls, it's time for Interpret. Interpret is the customer intelligence platform that helps you turn random comments and feedback into actionable insights that help grow your company. Their AI system is already trained on your business and your product. It then reads all your support tickets.

It reads all your reviews, call transcripts, and surveys. Then their agents actually update your team in Jira, Linear, Zendesk, and Slack. So this feedback doesn't just sit in some email or messaging thread, but it actually helps keep your team moving the ball forward. Find out why Canva, notion, and perplexity are already using interpret to stay on top of what they need to fix or build next. So if you're ready to turn feedback chaos into customer intelligence, head to interpret.com slash twist to book a demo and see it in action. That's E-N-T-E-R-P-R-E-T dot com slash twist. examples of this in my experience might be somebody literally makes a fake bank statement. That has happened in our industry. Another one is they say they have a contract and they have a

customer and the customer is spending this amount of money and there is no contract. It was a verbal and the money's never come in. But in a presentation deck or in a statement or a sales report, it might show that that money is coming in or it might give the appearance. that that money has already arrived. And in my book, Angel, I literally gave an example of somebody told me that they had Google and Facebook as a customer. We were made a commitment. We went into diligence. We asked to see the contracts. He said it was a verbal. And I said, okay, well, who did you make the verbal with? And he said, well, I don't remember the guy's name. It was actually at your conference. He verbally committed. And I said, do you understand what the term securities

fraud is? You told me you had these two people as customers. That's like a really perfect term. for they pay you for a service and you don't even know the name of somebody who was a sales lead. Explain to us this infographic from your website because I think this shows where you get all the data from. What here helps end fraud like that? The thing that we do that is particularly special is, again, that reconciliation between all of the financial documents and we get down to core data. So for example, we can actually integrate into the bank accounts of these founders and pull the statements directly from, you know, that digital API. We have access on the founder side.

When a founder joins our platform, they're typically using us both to get prepped for due diligence, but also as real-time business intelligence. So they're integrating, you know, their accounting suite. They're integrating their, you know, their cap table management software or all that. We actually end up having a unique data set, which is granular transaction level detail across the lifespan of a company. And so we can actually watch and see how a pre-seed company matures into a C, matures into a series A and then exit, which is not a data set that's really commonly available.

But Jason, to your point, there are two things that I would want to say to that. So the first is, you know, there are a couple of things that often get overlooked. So as an example, trial revenue, one of the things that we see is revenue from trials often getting represented as annual recurring revenue. Yeah, yeah. You know, the other thing that we see is sales contracts that are recognized. as ARR that have out for convenience clauses. And so it's not, you know, it's not technically by gap definition annual recurring.

But the thing that actually, I think, is more, I want to say dangerous, both to the founder and the investor, is the financial models. Even if you never get to the bank statements, I think a lot of investors are really not assessing financial model credibility as well as they should be. You know, you probably know this in your career. What's the first thing that a VC does when they get a financial model? They give it a 50, 75% haircut. That is, I think, very problematic on both sides of the equation because things like

financial models have become more akin to marketing assets than actually like financial planning tools. And so we're trying to correct that on both sides of the cap table. Am I correct that the platform will authenticate with the bank? And so when the bank statements are in there, you've had them authenticate or if they had using fresh books or whatever, QuickBooks, you're authenticating in your due diligence platform with the founder. So if I look at it as an investor, you've said, hey, this came from QuickBooks. This came from the bank statement, yeah? Yeah, yeah. And that saves you from this potential

screenshot editing that people have done in the past, where they put a different number in the bank account and it might also protect the founder from having to give, you know, complete access to their bank account. What we did when we started doing this is we do due diligence training with founders in our accelerator. We'll just have them pull up on the Zoom and say, okay, yeah, go to your bank, log in. And we watch them on Zoom, log in. And we see the URL. So for them to fake that would take, you know, a lot of theatrics. Is it possible? Of course, they could make a movie that played exactly what we asked them to do and opening up their bank account, but that would be pretty far out there. And again, you know, when you're doing diligence,

you're just trying to do the best you can to reduce the chance of outright fraud and the best you can, I think, to understand as much as possible to make an informed decision. And depending on the stage, this stuff becomes more important. Yeah. So which stage are you targeting for your ideal customer profile for your initial market as a startup? So, about 70% of the deals that come through our platform are pre-C through series A. So you can, you know, say early stage. The other thing that we do is we're automating the generation of deal memos. We're automating the generation of deal docs like safes and term sheets and side letters.

And the deal docs that we produce are actually customized based on or tailored based on the findings of our due diligence. So, for example, you know, if it's a high-risk company, we might have maturation clauses that we stick into a side letter. we may have, you know, certain board rights that would normally be there. What we're trying to do is de-risk these deals for investors, but we're also trying to build better relationships between founders and investors. And I think one of the things that we were trying to address, and I don't know if you, I don't know if you were briefed on this. I come from SoftBank. Oh, really? It's a fascinating place to come from. They had some very, yeah, robust, vibrant investment. at robust valuations.

I loved my time there, but when I was at Slothbank, I used to joke that we and Tiger Capital back then were both the cause and cure of every problem in BC. And I think one of the things that the like mega valuations did is we pushed, we pushed business principles to focus more on the narrative and the potential of the company versus the likely outcome of the company. And so, you know, valuation multiples saw 412s. They started increasing. You know, we gave out like 100, 150x sometimes. But I think as narrative and optics became more important, the relationships between the typical investor and founder deteriorate. And that's actually one of the things that we're trying to fix with this platform.

I mean, if people don't use a platform like this, that would be a bit of a tell, right? So what does it cost? Just brass tax if I'm a founder and I want to use it. I'm a seed stage founder. I haven't done my series A. I'm coming out of Ycombinator or launch Accelerate. how much you charge of me? How do you charge me? On the founder side, it's $30 per user per month. On the investor side, it's $150 per user per month, unlimited use. So it's basically free. Yeah, that's how we

designed it. If I was an investor in your company, I would tell you to double it. No, I would make it $30 a month for a founder. And they're at that level, you know, if they had co-founders, they'd be like, yeah, fine, we'll do two accounts. I would just make it a flat rate of for Series A or below $500 a year. Yeah. I would just say, it's $5.000. 500 a year, you can have two or three members of your team on it. Just make it easy, piece of lemon squeezy for them. I think carda and cake and a bunch of the cap tables, they just say, hey, if your company's under 10 million raised, under, I think that's actually a way to do it. Like if you have a startup program, if you just have a startup program, you say,

if you're under 10 million raised, under 100 employees, under 10 million in revenue, any of those, $500 a year. Then it's like, oh, well, it costs nothing. And then for the VC's side, you know, yeah, you probably should just do firm-based pricing. If you have whatever your last fund is, if your fund is 10 million to 50 million, it's 1,000 a year. If it's 50 to 250, it's 5,000 a year. And if you have over a billion in management, it's 50,000 a year. Boom, you're just done. So anyway, lots of interesting things you can do, a pricing, Colin. Appreciate you coming on the show. Continued success. And how can people learn more if they're a startup or an investor and they want to meet with you or hear more about the product. Yeah, you can email me directly. It's

Colin C-O-L-L-I-N at Onvertea-I-I or you can visit our website. Well done. Very excited about what you're building. It's one of these things we all need help with. And if we can build a standard here and you can help the industry build a standard and just make it super easy for all of us to just pay for it, I think it's going to be really interesting. So I'm very excited to use the platform. Next up, we're going to talk to Jake Triton from Pitch Perfect. He's here as part of our gamma pitch competition. Jake is building a way to send out text messages, Jason, on mass, without annoying the hallet of everybody and without breaking the law, there's quite a lot of regulations here.

Jake, welcome to the show, man. Hey, Jake, how are you? Thanks, you guys. Good to see you, Jason. Nice to see you. How's everything going in the accelerator? You were in the current class or the last class? You're in the current. Yeah, current class.

Yeah, we got, you know, SF coming up. next month, so looking forward to that. You know what to do. Share your screen and we'll have you pitch and then I'll give you a little feedback here on your gamma pitch. Three, two, go. Hi, I'm Jake, co-founder of Pitch Perfect. We help salespeople in SMBs send compliant texts that closed deals faster. Meet Mike. He spends more time dealing with texting rules than selling. His current SMS platform is stuck in compliance review, stalling his outreach. This isn't just Mike's problem. Phone networks now make businesses register something called A2P 10DLC before sending texts. Approvals can take weeks, so Mike loses momentum and waste money.

We simplify 10DLC. Mike enters his business information once, and we automate the rest. What took three weeks now takes us three days, getting Mike back to selling faster. On top of that, Mike spends Mondays and Tuesdays filling his pipeline, then runs appointments on Wednesdays and Thursdays. To save time, he paid an appointments that are $25 an hour to handle text and book calls. But now our SMS Appointment Center does it automatically, saving him thousands a month while he focuses on closing deals. Competitors charge $0.8 per text, and we deliver at 0.7 cents, putting monthly texting bills considerably while maintaining higher deliverability.

We're growing 300% month over month. We made $115K in October, and we're on pace for $170k in November, which will put us at a $2 million run rate. And we're profitable just off Reddit posts, whole emails, and email. referral program alone, and we haven't even gotten started on paid ads yet. We understand both sides of this problem. I foot 6 million insurance sales and built apps for 5,000 plus users, while Roman was a lead engineer at Sonex building enterprise AI. So we're called Picks Perfect and not text perfect for a reason, right? Texting is just a wedge into a $350 million market, but to get to 100 mil, we can't just stop there, which is why we're building the first end-to-end

the AI sales platform for high volume outbound reps, which is 2.8 million agents and insurance, real estate, and solar, were price agnostic and will happen to pay 2 to 5K a month to double their sales. The category is wide open and we're already in motion. Work is perfect and we help salespeople and SMB's sent a client text that flows deals faster. That's a great pitch. I think you figured out some level of product market fit here and you know your customer base. The question I was having the whole time is, okay, who is it for? Who's it for? And at the end, just said, hey, insurance, solar, all these annoying salespeople who grinded out and who, you know, it's a considered purchase. The type of sales you're talking about are not like I'm selling you a pair of jeans. It's,

hey, if you're going to get solar on your house, this is a thoughtful, multi-step process. Or you're going to buy insurance, life insurance. We're going to do. real estate, you're going to buy a home or sell a home. These are things that are relationship-based and they're multi-dimensional, they're multi-step processes, correct? The typical workflow, you know, like what you just mentioned with e-commerce or something like that, you might have like abandoned cart workflows or different type of flows for that. But when it comes to, you know, more like B to C sales, like, you know, solar, real estate insurance, most people are going online. and they're submitting requests.

And nobody really wants to talk about insurance, right? So it might take multiple follow-ups before you get that person on the phone and talk about insurance. So that's kind of where the drip messaging comes into play. And that's how most of our users. Really interesting to me as a boomer, Gen Xer. That these conversations have actually moved to people's SMS, right?

Like I think for some folks are like, I can't believe people want to do this on SMS. And for the people who do it on SMS, they're like, why would I do it over email? That's annoying. I have my phone right here. And if I want to stop talking to the person, I can just block them or just unsubscribe. So this has been normalized, I think, and you get less complaints. People love submitting their phone number to somebody selling them insurance or solar. That's their preferred communication method today.

Yeah, typically most customers prefer being contacted over SMS. you know, up to a certain point, obviously, right? Like, when it comes to, you know, email automation, we notice that the reply rates are much lower compared to SMS. So that tells us enough right there that, you know, SMS kind of moves the needle a little bit better. Jake, what's the differential between the open rates on SMS versus email? I'm really curious how much more active people are in their text message inbox. It really depends on the campaign, right? And like the purpose of messages, but I see five, typically five times reply rates when it comes to SMS. You can't track open rates on like through SMS API.

Like typically it has to be through a cloud if you're going to track open rates. You can't track that with SMS, but like the one reliable metric, I would say, would be reply rates. And we typically see about five times higher reply rates on SMS. All right. That's a lot more. The key piece to this is being able to build your script and the workflow of an SMS conversation, like step one, ask them what their needs are, step two, book an appointment,

or step three, send them pricing, whatever it is. The person on the other side doing solar needs to know, is this a single family home? Do you own the home? You know, have you gotten a quote for solar before? Do you have batteries? Whatever it is, who's your energy provider? There's a bunch of steps that go into this. And then a key piece of this is you have an AI builder.

that helps people build those scripts, yeah? Right. So we should have the AI workflow builder done by Q1. So that's something that we're still working on. Essentially, what you do is you'll just go on the AI builder. You write a prompt. So I can say something along the lines of, you know, write a five-sequence SMS campaign that follows up about solar or follows up about real estate.

And then you can give it a little bit more context. And you can also tell it like, what are the delays between steps? So like send the first message and then wait, you know, one day or seven days or, you know, whatever the case might be, like depending on. and what your typical, like, follow-up processes. So you go on, you write a script, you write a prompt, and then it'll automatically generate the workflow for you. And then as a user, you can just go in,

you can make edits by yourself. Awesome. Really, your pitch is amazing. You know, the feedback you'll get from some venture capitalists is, oh, it's a small, you know, vertical idea. It's never going to get to a billion in revenue. You know, when we look at that, we always look at founders, and they kind of start putting the wedge in,

things crack open and they find more opportunities. What do you think if you nail this use case and you get to tens of millions in revenue, which seems completely probable given your progress that you could get to 10 million in revenue, if you get there, what do you think the sort of next markets, feature sets, you know, where does this all wind up? What can we see happening if you get to 100 million, 200 million in revenue? What would cause that to happen? think just, you know, just from those verticals that we talked about, like real estate, you know, solar and

insurance, those markets are big enough to, you know, achieve a billion dollar valuation, right? Like you look at a company like follow-up boss, for example, who sold, you know, to Zillow a few years ago. And they were only focused on real estate, right? So I believe those verticals should be plenty. The way that we're going to get there is, you know, of course, not just by SMS, by building like a more robust and agentic CRM for our customers. But then also the majority of insurance agents and even some real estate and state agents, they have VAs. So there's a huge market there to be able to replace VAs and appointment centers.

Like, you know, in tech, we call them what is it, SDRs, right? Insurance agents, you know, they don't use this jargon. They'll just call them appointment centers, right? So building AI, you know, appointment centers through AI voice, SMS. VA's being virtual assistants like Athena. Yeah. They use virtual assistance to do their scheduling, to get people on the phone, etc. So you're saying, hey, we might be able to do that agentically as well.

Yeah, exactly. So it'll take all the context from all of your conversations, you know, SMS, phone call. And then it'll essentially use that, aggregate all that context and set the appointments for it. It's interesting, Alex. like you hear founders now talking about like building software. And it's like, yeah, we'll just add a CRM to it. It's like CRM used to be like, okay, that's like a two or three year project to build a CRM company. Now it's like, yeah, we can just build a CRM.

Let's take it's like two months. So just add it. The pace jake of development has sped up in your experience. Oh, yeah. Yeah, absolutely. So, you know, we were just talking about, you know, Gemini three earlier and how excited that was to, you know, gets a plan with that. So hopefully that'll speed it up even more.

You know, we've seen like really, really fast growth using some of the AI coding tools, like, you know, ClaudeCode and cursor. So I know you guys do SaaS and usage-based pricing. I'm curious about the revenue kind of mix split right now. We have a monthly subscription model and then also it's, you know, pay as you go, right? Our pricing is the most competitive in the industry. We charge 0.7 cents per message. And the way that we were able to accomplish that is be negotiated with our tier one aggregator,

is basically like our SMS wholesaler. So we negotiate better texting rates. And we just don't take like crazy, you know, we don't charge crazy markups on those SMS. So your margins on the SaaS part are much stronger than your margin on the extra SMS capacity. So those are more at cost. And then you have software margins on that half.

Okay. Yeah. Cool. I just wanted to better understand that part of the business because you said in your last slide, you had 13X LTV to Kack and I was like, hot damn. That's impressive. I'm curious how they're getting there. As far as customer acquisition, like I mentioned,

the slides. We started kind of off with Reddit and then, you know, cold email as well. And then we've really been able to expand by like offering a referral program, right? So I don't know if you guys are familiar with like the new SORA app. You have to like send your friends a code and then they sign up using the code. And there's no other way to use the platform. We've actually kind of like deployed something similar where you can refer to your friends to it's a pitch perfect. Otherwise, they have to schedule a call with us because we have to be able to scale. We have over four million messages being processed through our system every single week. To be able to scale effectively, we kind of have to control the amount of users that come

on the platform. I also like the quality of users. When you have a high volume texting platform like this, you have to make sure it's not the wrong people. We have to have to kind of like a know-your customer process as well. Yeah. So yeah, that's been pretty effective for us. Yeah, you don't want to get caught up in some crypto scammer or using the platform to, yeah.

It will happen at some point. You'll have some bad actor, you know, fake that they're using it for insurance. and then they'll do something gnarly or whatever. So you just got to be vigilant. All platforms get abused. It's really just the percentage of abuse in a system and how you react to it. So awesome. Well done.

Continued success, Jake, and I will see you on December 5th in the Bay Area. We'll get some dips up. Sounds good. Pleasure, guys. Thank you for having me. The URL in case you want to take a closer look at pitch perfect is pitchprfc.com. And everyone, if you're feeling inspired, head to gamma. and start working on an idea of your own.

And maybe we'll see you here on a future episode of this week in startups.