Toni and Ryan - Customer Service Venom

Episode Date: January 31, 2023

I let rip about bad customers... or bad customer service?! And Ryan has beef with Taubs and I. Love ya! Toni xoxo Check out our Patreon at patreon.com/ToniandRyan, and make sure you join our Facebook Group! Plus you can find the links to pre-order Toni's book here! Find #ToniAndRyan on Instagram @tonilodge and @ryan.jon OR on TikTok @toni.lodge and @ryanjondunn Hosted on Acast. See acast.com/privacy for more information.

Welcome to the podcast. Tony Lodge, author, muscles, captain of the ship and Ryan. Oh no, Ryan, soon to be dad, dog dad, you're adopted. Are you just reading my Instagram bio? Yeah. What is it? Husband, daddy, adoptee or something? Is that what it says? Husband, dog, daddy and adoptee? With a little love heart face? It says the second most popular host of the Tony and Ryan podcast. We're calling Katie who is in Sydney. Katie in Sydney.

Hello? Katie. Hi. Katie, it's Tony and Ryan. We're not selling you anything, we promise. We just want to know if you'll approve the podcast. Yes, yes, yes, of course. I finally called me. Oh.

Sorry, we're a little bit late. A bit salty on the rim there. What's wrong, Katie? That is Tony or Ryan's fault and it's not Tony's. Hey, this is Katie from Sydney and I approve this podcast. All right, coming up today, Tony and Torbs. They've been together for eight years, doing it for nine? Yeah, I think so. Or have we been doing it for 10 years it for nine? Yeah, I think so.

Or have we been doing it for ten years together for nine? No, I can't remember. Who's to say? There's no math. Who's to say? Yeah, we're not sure. You guys do something every night in the privacy of your own home and you casually mentioned it the other day and I went, I feel physically ill.

I would never do that with my partner and I reckon other people are going to hear it and go, that sounds pretty full on. I think people will hear it and go, I wish my partner would do that for me. That's what I reckon. We'll get to that soon. But first.

I want to fuck you up. I want to fuck you off. I want to make you angry. Okay. Sorry. I've read this and now it's making me angry okay so i you're still angry about yesterday's episode without being left out of the australian children's choir um so what this began as was like a little quiz like are you a

good customer ha ha ha yeah and then as i went through what I found, it's kind of actually become like a you had one job conversation. Okay. You know those memes online where it's like, you know, wonky street lines and people go, you had one job, or like all the tiles are facing one way in a bathroom, one's the wrong way, and you go, you had one job. When you look at those things, it's like an ingest, right?

But you go, well, how fucking hard is it? And also you kind of go, well, that's your job. That's your job. Can I just point out that if other tarpers are thinking for themselves listening to this episode going, I can hear the venom in Tony's voice today. I just want to let you know that I can also feel that. Yep.

But, like, you know what I mean. You know what I mean. I think I'm going to need some examples. Just hit me with what you got. So I've come a long way because remember when initially I said to you once, oh, I went to this place, I didn't know where to go, and I didn't want to ask the people working there, and you said, but it's their job.

Yeah. And I'd be too scared to ask for help or ask for directions or whatever, and you'd go, well, they're paid to help you. Like that's what they do. Yeah, that's what they do. If you don't ask them for help, they don't have a job. Exactly right. And if you don't ask them, they'd probably go, why didn't you just ask?

Yeah. You know? So I've come a long way of being more confident and more comfortable approaching people in their places of work and just asking for help. The other week I went to the gym and I didn't know what door to go in. So instead of just not going, I went to the front and I was like, oh, I don't really know where this is. And they went, oh, my God, totally.

It's just around to the left and the lockers are on the side. Great. How easy was that? And instead of just not going. A year ago, Tony would have just bought a gym membership and never stepped foot in that gym for years. No, because I would have just been too scared to ask anybody about it. And then two months would have gone past.

I would have gone, well, it's too fucking late now. It's too late now. She's asking where the gym is and she signed up three months ago. And so I've kind of overcome it. It's also way more intimidating when it's younger people than you. Oh, I hate young people. And so you go in there, right? And you go, fuck, I don't want this young person to tell me where the gym is because

they're going to go, oh, you go to the gym. Yeah, well, I'm trying to. You know? I'm trying to, mate. And you're not telling me where they are. Well, they wouldn't react like that. No, they would never. But in my mind, where everyone's an asshole.

So this TikTok went viral, right? Remember the venom about the young people. Okay. This TikTok's gone viral and the headline is, Retail worker 19 reveals the 12 biggest icks that customers do and that she can't stand. It is actually so annoying, is like a quote from her. I was planning on showing you the TikTok. Yeah.

She has put her TikTok on private. Good. That's how bad this has gone for her. Like she's obviously getting a lot of fucking heat off her and she's gone, fuck, I can't deal with the comments. And that's really fucked. But, I mean, fuck, shout it coming. Listen to this.

Number one, common sense isn't common. She hates it when people ask obvious questions. No, there is no bad questions when you're in customer service. No. Thank you. That's your job. If people didn't come in with shit questions, you wouldn't have a job and you'd be on the streets.

We're keeping your house roof over your house roof. Yes, exactly right. What seems obvious to you in a shop that you work in every day. That you were trained on, trained in and about. Is actually probably not that obvious when a fucking random punter comes in. Right? It's obvious that the gym's around to the left when you know the gym is around to the left. Yeah.

But until you have asked someone, who the fuck knows where it is? Right. And if anyone else has been to the Richmond Leisure Centre, they'll know that the gym is not easy to find. It's on the left and there's another yeah you can't see gym that you can see which looks like it's the gym but it isn't it's like a fucking private area what else and there's 12 of these points there's fucking 12 folks number two put the kettle on don't go up to the register you're standing at what she says if there's two registers in the store don't go up to the register you're standing at. What? She says if there's two registers in the store, don't walk up to the one that I'm not at.

What do you mean? Well, if there's two fucking registers, surely you've got your eyes on both. Yeah. And normally you walk to the one that you're closest to or if you go into a retail shop, normally when they're working at the counter, they've got like a mountain of clothes

that they're like re-tagging or folding or whatever. So you like go to the one next to it. Yeah. And she's fucking going on this rant that she hates when customers don't go to the register with a staff member on it. Obviously, there is some amount of like common sense of going like, okay, they're standing there. But like if you've caught their eye, I think that's fine.

For them to just go, oh, I can fold this in a minute. Let me just come around and scan that for you. Yeah. I'm with you on that. Or just like, oh, I was just being patient, wasn't trying to rush what you're doing. I've got time, so I'll stand over here. Does this lady know the amount of hard work,

incepting I've put into Tony to get her to ask questions? Yeah. This has taken her back. I'm going straight back into my shell. Yeah, this is why people are scared. Because this is all the- Because bitches like you. Right?

These are all the things that I was afraid of that everyone went, Tony, you're being stupid, no one's thinking that, and this little bitch is telling me that they are fucking thinking about that. What's the next one? All right. Number three. When they say they'll pay with card, then give you cash. So she goes on in the video.

She said, like, our point of sale system's really slow. So if you change your mind halfway through, it, like, takes a while to cancel it. Oh, sorry. Do I look like I made the fucking point of sale fucking program that you're fucking using that's slow? That's not my fucking fault. I didn't realise you worked on transactions commissions. I thought you got paid per hour, so who gives a fuck? Yeah.

Oh, actually, it doesn't fucking matter. Yeah. If I change my mind, then that's my prerogative. But also, if I change my mind and you go, oh, it's just going to take a second, I go, that's fine, that was my fault. No one's fucking standing there going, oh, well, it needs to be faster. Sorry.

No one's standing there going, it needs to be faster. This just really fucked me up. All right, what's next? Okay. When I ask a customer if they want a bag and they say, if you've got one, I say this all the time. That's just polite, right? Right. Because if they go, oh, did you want a bag? And I go, yeah, you've got one. I say this all the time. That's just polite, right? Right.

Because if they go, oh, did you want a bag? And I go, yeah, I'd love one. They go, well, they're out the back. Then I go, well, don't fucking worry. You know, I'm not going to, I don't care that much. But if like, oh, if you've got one there, yeah, that'd be great. And then she goes, if we didn't have one, I wouldn't offer. Yeah, I can kind of see where she's coming from.

But, I mean, they're just trying to be polite. That's not ruining your day. That's not giving you an ick. That's not making you make a TikTok video because, heaven forbid, someone's polite to you. Could you imagine if they did offer and they didn't have one? Do you want a bag? Yeah, that'd be great.

Well, I don't fucking have it. Well, then you go, oh, okay. I guess not. But, like, you know, you're going to hang on to that. The next one is joke that it's free if it's not scanning. I do understand that. Ask if you have samples of every product in the store. I'm guessing if you went to like a soap shop or something

and you're like, can I have a sample of this? Well, most places do. And like if you don't have them, is that bad? Like if I said, oh, I'd love to buy this soap, do you have a sample? Because I go, I don't really want to spend the $40 on whatever it is before trying it. And you go, no Because I go, I don't really want to spend the $40 on whatever it is before trying it. And you go, no. I go, okay.

Can I, I mean, I'm hearing what you're saying. Yeah. Do you remember when you worked at the Coles Dally and someone would come in and go, oh, do you mind if my kid samples the Twiggy Salami? They know what a Twiggy stick tastes like. They know what Pelloni tastes like. It tastes like hoof andgy stick tastes like. They know what Pelloni tastes like. It tastes like hoof and bad dreams, okay?

You know what Pelloni tastes like. You don't need a taster. Maybe they, or do they already know, what's the difference between Pelloni and soap? What? Well, when you're like, people are coming in asking for samples of soap and you seem to be on their side, but when they're asking for a sample of Pelloni,

suddenly they're asking for your fucking firstborn. Okay, this is really going a different way than I expected. Okay, okay. Next one. When no customers come for an entire hour and then they come in the last minute. That sounds like your problem, mate. Yeah.

I'm sorry that people don't want to come into your shit shop because of your shit fucking customers. Yeah, the reason I haven't been here for the last hour is because of your fucking attitude. You won't let me try the soap beforehand, so fuck you. Yeah, I've been looking for a bag that you don't have. Shaking the door when you've closed up. What?

Like, so someone's tried to open the door and she's gone, no, fuck you. Yeah, and they just shake on the door handle. I mean, that's a shit move. That is a shit move, but like. Nah, write them up. Oh, thank you. Okay.

What I'll say from this girl's 12 points, majority of bullshit. Not all of them. I do agree with this one. When workers greet a customer and they rudely respond, I'm just looking, that does fuck me up when people like bark back, like I'm just browsing. No, they've said, hi, how are you? And you can respond politely.

That is fair enough. Yeah, yeah. It's a tonal thing, right? Because I'm just looking all good. The last thing, right? Because I, I'm just looking all good. So that's fine. Right? Oh, I feel it. But if someone said, hi, how are you? And you went, yeah, good. Oh, like, how are you? You be the shopkeeper. Hi, how are you going? Oh, good. Thanks. I'm, uh, I'm just, just having a look. Nah, see, I think that's rude. Really? Nah. So I'd go, hi, how are you going? Oh no, you be be the shopkeeper now. Hey, ma'am, how are you going? Yeah, good, thank you.

How are you? Not too bad. Can I help you with anything? No, I'm okay. I'm just having a look, thank you. We just did the same thing. No, because you said, yes, I'm good, can I help you? Oh, okay.

So the response to how are you isn't I'm just looking. That's fair enough. You spend too much time with people who work at places. Well, I worked in retail. We've had this conversation before. But then this one. Usually you hear Tony having a chat with the girl at the Burger King drive-thru and I'm like, Tony, mate, stop asking questions.

I just like the chat. Yeah, I know, but I don't think she did. That's the thing. Yeah, no, they never do. The last one, though, is when staff go to a different shop and customers ask if they work there. They all look the fucking same. Yeah.

If you're wearing a name tag or a fucking lanyard. I'm asking questions. Sweetheart, you work there. I hope you're getting paid superannuation, okay, because you're on the fucking books. Remember that time in the supermarket with the milk? All right, so this lady who's, like, got a lanyard on. Oh, yes, yes, yes, yes, yes.

Holding milk. Yeah. And so I see her with the milk and I go, hey, got a lanyard on. Oh, yes, yes, yes, yes, yes. Holding milk. Yeah. And so I see her with the milk and I go, hey, where's the milk? And she goes, I don't work here. And I go, oh, so I don't actually give a fuck about your employment status, bitch. I'm just after the dairy section. I'm not the fucking ATO staff. I just need you to show me where you got that fucking milk from.

And unless it was the tit from the cow outside, I'm sure that you fucking know where it was. It looks like it came from an aisle. So you can sling me a number. I'll head that way now. I'm not trying to add you on LinkedIn. I just want to get some milk. My wife wants a smoothie.

Yeah, I'm actually married. Okay, I'm not interested. Back off, bitch. Yeah, now fuck that girl. Thank you. Hey, this is Katie from Sydney, and you're listening to Tony and Ryan. A massive shout out to a few of our champion tapas over at our Patreon. You can check it out from the link in our show notes.

There's new stuff over there all the time. We did a live stream over the weekend for the champion tapas. We do one a month. We just snuck in to the end of January. We had a big month. Had a big month. It was a big one. But Courtney Ditto, thank you so much.

Crystal Hearn, love ya. Thank you very much. Damian Watson-Jacobson and Daniel Carey. Fucking love to see it. Thank you so much, guys. Watson Jacobson and Daniel Carey. Fucking love to see it. Thank you so much, guys. Now, Tony and Torbs, have we figured out how long you guys have been together for yet? I'm pretty sure that all of the tapas would know more than I do. I reckon it's doing it for nine together for eight.

We started doing it. I think it might be doing it for ten almost and together for nine. I think that might be doing it for 10 almost and together for nine. I think that might be it. When you told me what you and your partner Torbs do every night, it made me want to vomit. Do you reckon it's something that, like, maybe people would do very early in a relationship but, like, you know, you get tired, you get to know each other really well, like maybe,

you know, the romance is a little bit dead and maybe you wouldn't keep doing this far into a relationship. I don't know if it's a romance is dead. I just think you wouldn't want it to the extent that you're doing it. Well, I mean, once a day. I reckon, and this sounds really bad. The whole thing sounds bad. I reckon what you and Torb spend an hour doing,

Bridget and I could knock it out in about 15 seconds. I really like the hour, though. It's probably one of the best hours of my day. Every day you get home. From work or wherever I've been. Tell everyone what you told me. Every day at night or in the arvo, whenever I see Torbs, we have a full day debrief.

And I don't just mean like, how was your day? Yeah, it was good. How was yours? Oh, it was good. I grabbed yours? Oh, it was good. I grabbed that thing from the shop you wanted. Oh, sweet. Thank you. What you just explained there is Bridget and I wrapping up our day.

Yeah. That's not what we do. What do you do? Like I'll walk in the door and be like, hey, sweetie, how are you going? And Tulsa will go, yeah, good. How was your day? And I'll go, oh, well, this morning when my alarm went off at 7, I was so tired so I did snooze for a little bit extra.

You probably heard me rummaging around the house. And when I left, the lights were on so obviously someone had been out in the hallway. That's weird, isn't it? And in the lift, my fucking fob didn't work to get down to the car. Oh, and I got down into the car, right, and luckily it was full of fuel because I fuelled up yesterday. Remember how I was telling you I fuelled up yesterday?

Can you please stop talking? See, Torbs would never say that to me. He'd never do me like that. And so every single detail of the entire day is recited to Torbs? Yep. Like who served me at the shops or whatever it is or I'll be like, oh, yeah, I got in. Like, oh, Ryan said this funny thing about Bridget this morning.

Ha-ha. Like I'll like share whatever has happened to me. Like we have like a full-on chat about it. I want to throw up. And then like if I like got to heat up my lunch and literally this is verbatim a conversation we had the other day about oh was your lunch a little bit frozen in the middle today until it's like oh no mom's fine i go oh well the i think that the bloody microwave at work isn't that good because it took me ages to heat up my

lunch he goes is it just a 200 water and i was like yeah i think oh my. I'm so bored. What? It's not boring. It's endearing and it's lovely. It's endearing and it's lovely. Yeah. Oh, sorry that you and your wife don't give a fuck about each other and you don't even care about your day. I don't care about the wattage of her work microwave.

There, I said it. Am I a bad husband? I think your marriage her work microwave. There, I said it. Am I a bad husband? I think your marriage is over. That's what I would say. Now, I've been thinking, since you said that. So I just said this in passing, not thinking it was like a big deal. And I, okay, so you told me this a few days ago, and I've gone through like, you know, it's like the five steps of,

you know, whatever. I've been through like you know it's like the five steps of you know whatever I've been through like many uh things here the first thing that I felt even just you explaining that was like exhaustion and maybe this is because as an introvert myself I come in here we have a lot of fun yeah and by the time I get home it's like you're roasted and yeah decompress it's quiet it's relaxed it's kind and we're still chatting to each other but just the having to remember what happened all day is a play-by-play but it's not having to like but that's that was just my first reaction of like who could be bothered and who could be bothered like actively listening to the other My second thought was like, if I tell a story, I feel like if I had to debrief this hour-long monologue each night,

I would feel pressure to my day of being very interesting. So then I'd be like, well, if I have to tell Bridget this big story when I get home, I've got to make sure this is good, so I better go and fucking rob a bank or do something fun or go cuddle off dog or like because i don't want to tell her about the water so my first was like this like anxiety like this uh stage fright sure um and then i kept thinking about you and torbs because you know how you the other day when we were talking about you doing surfing lessons, you were like,

Torbs is like an indoor guy. He's quite quiet. Would you say shy is accurate? I don't think he's shy. I think he just keeps to himself. Like I think he's just very comfortable listening to other people. I'm just going to rip the Band-Aid off you. I can't imagine Torbs giving a full-length pay-by-play of his day.

So I guess my question is, are you debriefing to each other or are you just going home and debriefing at him while he nods? No, we debrief to each other. So he does it as well. His is generally not as in-depth as mine. But he'll give me full details about his day. So how long on average would your day story be to his and i'm getting somewhere with this about relationships um would you say yours is longer

i guess so because i'm a detail like when i tell a story i'm a detail guy but can i just very quickly say when you said oh isn't there pressure to for it to be interesting or like aren't you it was stressed about having to perform? It's not though. It's like the mundane shit and it's just like feeling like I just, I've never thought about it as pressure. It's just like that's just what we do every day. It just like comes so easy.

We're just chatting and like I'm like normally getting like undressed from work or unpacking my backpack or whatever. So it's, you know. And I want people in the episode thread on Facebook to let us know like because I reckon I go, how was your day? day great how about you great and then that's that's it yeah i yeah i'd say maybe like 20 30 minutes would like every day but it's not like a fucking it's not like don't fucking come home without a story it's just like oh and then this happened and this happened like i wouldn't if i got home from work and Torb said, how was your day? And I went, great.

He'd be like, something's wrong. Maybe this explains a lot when something will happen. And this is like the cliche of all cliches is you go, oh, how's that thing you did on the weekend? And I go, yeah, it was fine. And you go, oh, fuck, Ryan's angry at me. Well, yeah, because I like details though. So like I feel unsatisfied sharing a story without them

or hearing a story without them. I'm like, oh, did something happen that you don't want to tell me or like, I don't know. I used to do it with my mum as well. Yeah, right. So I guess what I was getting at, and tell me if this is incorrect because you're a chatty person and Torbs is quite quiet. Yeah.

Do you reckon, and maybe forget about the details of what we've discussed, does every relationship have a talker and a listener? Definitely. Yeah. I reckon for sure. Yeah. You rarely see a couple that, like, both of them are, like, super outgoing. Yeah.

There's, like, the slightly higher and lower on the energy and you, you like balance each other out right is that a fair assumption i think so yeah i mean obviously there are exceptions to that but most people like that if they're too high octane people say if there was two me's in a relationship they normally have like a really big circle of friends right i reckon or like lots of hobbies where they're you know they're the loud person in that relationship, you know. Because would two loud people in a relationship drive themselves crazy and would two quiet people be a bit like.

Never get anything done. Never talk to each other. Yeah, and it's just a bit like it doesn't feel romantic. It just feels a bit cold. But it wouldn't be cold to them because they're probably like, oh, there's comfort in us being comfortable just sitting here doing nothing together. But Torbs and I also have, it's not like we're chatting 24-7.

We also love doing nothing together. Well, I'll pull you up on that because every time there is a change in the postal situation, we're updated instantly. Yeah. See, you think that Torbs doesn't like details. Right. Right. You're like, I can't imagine Torbs giving't like details. Right, right. You're like, I can't imagine Torbs giving you those details.

Fuck, have you been to Kentucky, mate? All of his packages has. Let me tell you. So I would honestly love for people to let us know. Like, I'm curious about this now. But I just feel like it's absolutely not like, oh, my God, I've got to get home and have that conversation with Torbs. No, but like if it was me, I would think that.

Yeah, but I don't want you to think like because it's not and I don't think he feels this way either. I hope not. But it's not as if he's like, fuck, Tony's going to come home and tell me about her day. Like I just love it. It's like one of the best parts of my day because I just – and you know the other day when we talked about you said, Tony, do you have any weight on your shoulders?

And I said, I don't because if I keep things in, I feel sick. I actually can't do it. So like me, like getting my day out of my brain is probably like a mental health. Like a decompress, a letting go, a washing the day off. It's like a, yeah, getting the day out of my head so that I can think about everything that happened or if I go, oh, was Ryan upset with me about this thing

or did this thing piss me off or was this a big deal at the time? Did I make it a bigger deal than it needed to be? Whatever. Yeah. Then like all those things kind of come out in that time. It's like quite therapeutic. Whereas if I just hang on to my day all day, all night, I'll think about it and I won't sleep well and I'll feel shit.

What's the other thing to say? If you don't do that, you'd feel shit. So then do you feel better? It's almost like you've taken the bag off, you've thrown it on the ground and then you feel 10 times lighter. Yes. And it's like I get to work through the day in my mind as well. And normally then I think about little things I had to remember.

Like if I go, oh, my God, and then this thing happened at work and this blah didn't work. Oh, that's right, I've got to get a new HDMI cable because that one broke at work. So all those little things is like a good way of running through the day and going this is the things I have to remember for tomorrow. Like that's. Yeah.

I know that you don't agree. And that's fine. It's not about agreeing. It's just about understanding that. It's also the same thing though when you go, oh, how did that thing go? And I go, oh, so blah, blah, blah, X, Y, Z happened. You're like, oh, you don't have to explain yourself to me.

I'm like, no, that's how I communicate. Yeah, yeah, yeah. When that is now I'm learning your worst nightmare. So I won't do that to you anymore. So when you say how did that go, I'll just go, good. Okay, great. What do you want for lunch? See, I'm fucked off by that.

And it wasn't even a real conversation. I'm fucked off by you going, how was that? And I go, good. And you go, great. Let's do something else. I'm just like, I feel so unfulfilled by that. It was a simulation. Well, a simulation is a good practice for real life.

So let me just take some life. Write that down. Ask questions, follow up, and that is good right there. Sweet. All right. Let us know in the episode thread. I don't want to feel attacked. It was just different to my experience.

I get it. But I don't want anyone to think that it's like a chore. Because absolutely not. It's like fun. I do it with Pippa as well. Like think that it's like a chore because absolutely not. It's like fun. I do it with Pippa as well. Like if Torbs and Pippa get back from a walk. No, no. Has Pippa consented to this?

If Pippa and Torbs come back from a walk and I've like gotten up early to work or whatever, I'll be like, oh, you guys went on a walk this morning. Oh, did you meet any cute doggies? And Torbs will tell me about all the dogs that they see and all of their names and all of their owners. I need to lie down. It's like a, yeah, I just really enjoy it. We love chatting to each other.

It works. Ten years. Don't know if ten years is not working. Exactly. How long have you and Bridget been together? Less than that. Exactly right. Less than that.

I've got a love to see it. Yep. And this person has said this is my love to see it. Geordie's their name. They're a tarpa. Oh, hi, Geordie. But my love to see it is sneakily buried within there. You love to see it.

Okay. Let me explain. You love to see it-ception. Yes, this is what Geordie said. Bit of a long walk for a short drink of water, but here it goes. I'm Belgium, and when I was living in London, I met my beautiful partner, Becky, who is Australian. Did you just say I'm Belgium? Is that what you who is Australian. Did you just say, I'm Belgium?

That's what you said. Belgian. But I think I may have said, no, no, that's who they are. Hello, I'm Belgium. Due to COVID, and it's pretty expensive, we only managed to go to Australia for the first time in December to meet her family and friends of the holidays. It was amazing to see Melbourne in real life

and finally have an idea of all the places in Melbourne you're constantly referring to in the show. That's cool. However, the best thing was when Becky's parents were organising a Christmas party for their neighbours, it turns out their next-door neighbour is a massive tarpa. Really? We bonded over the love of the podcast.

That's so sweet. So that's Geordie's You Love To See It, and I do love to see that. That's so funny. How did they even realise that? That's so funny. How did they even realise that? That's so funny. Just coming up in conversation. Yeah. Yeah, and there it goes.

But my love to see it is just Geordie's use of the term bit of a long walk for a short drink of water. Yep, it's amazing. You've been incepted with a Tony saying, and when I saw that, I'm like, I know he knows, but I love that that's in your lexicon. Thank you. And vernacular. Yeah, I love to see that too.

That's awesome. That's fucking sick. I also have a, you'll love to see it, from a tarpa. Over the last week, a video of ours is going to be viral about my washing machine tune that goes for 45 seconds. And so many people were like, my one does the same thing. Rhiannon commented on our video and said, my dog has associated that song with going outside

to kick the footy as we hang the washing up. So now whenever my washing machine finishes its cycle, it plays that same song that mine plays, he's standing at the back door with a mini footy in his mouth ready to go. The true Pavlov's dog. Is her name Pavlov? Rhiannon's dog, you know.

Rhiannon Pavlov. Thank you so much. Isn't that so sweet? So the fucking washing machine starts singing and the dog goes, oh, that means we get to go outside. Yeah. Is there any, like, cues that Pippa has picked up? For instance, BJ knows my runners so if i put my white shoes on he's like whatever but i've put the black runners on

he's like right here we go um there's a box on one of our shelves that has like her treats and like medicine and stuff in it so if we walk over there she she sits down straight away. She knows it's doctor time. And if we get her. Dr. Pippa. Dr. Pippa. And if we grab her lead, she fucking skits us out. She's so excited. Yeah. Yeah.

Yeah, Haggard's out. Yeah. It's the best feeling because I'm like, oh, you're learning. Like, you know, and it's a beautiful moment. I think I have a nerdy, you love to say it. Yeah. Because you know how you like the actual Pavlov's dog? Yeah.

to say it. Yeah. Because you know how you like the actual Pavlov's dog? Yeah. A theoretical concept in real life is kind of my fucking nerd love language. Oh, yeah. It gets you going. Yeah, because you go, oh, my God, that actually works. Yeah, or just seeing like a fictitious theory in real life is like, oh.

But I think it's like, yeah, oh, you're learning. You've taken this in without me teaching it to you is like crazy. Yeah. Yeah. No, I'm on board with that. You'll love to see it as well. What's the office Pavlov dog? Every time Jim turns his computer on, it goes doo-doo-doo,

and he offers a mint. How good is that? I don't think I've seen that episode, but I've seen that on TikTok. The cold open. Yeah. Yeah, it's so good. All right. Thanks for listening, and we will be back tomorrow.

Can't wait. Don't forget to click the follow button on Spotify. Makes us easier to find and it's good for us, so we really appreciate that. And we'll chat to you tomorrow. Love you, bye.