TRASHFUTURE - Nikolai Gogol’s Dead Digital Souls
Episode Date: August 9, 2022There may be disruptions in the free-money-forever ecosystem of the tech industry, but that hasn’t stopped new ideas springing forth. For example: what if we made an AI chatbot but it had feelings? ...And we made it do spreadsheet-factory jobs? This is one of the propositions from a new startup we’ve uncovered called–and this is not a joke–Digital Souls. If you’re looking for a UK strike fund to donate to, here’s one we’ve supported: https://www.rmt.org.uk/about/national-dispute-fund/ If you want access to our Patreon bonus episodes, early releases of free episodes, and powerful Discord server, sign up here: https://www.patreon.com/trashfuture *MILO ALERT* Here are links to see Milo’s upcoming standup shows: https://www.miloedwards.co.uk/live-shows *AUSTRALIA ALERT* We are going to tour Australia in November, and there are tickets available for shows in Sydney: https://musicboozeco.oztix.com.au/outlet/event/3213de46-cef7-49c4-abcb-c9bdf4bcb61f Melbourne https://tccinc.sales.ticketsearch.com/sales/salesevent/75729 and Brisbane https://www.eventbrite.com.au/e/trashfuture-live-in-brisbane-additional-show-tickets-396915263237. *WEB DESIGN ALERT* Tom Allen is a friend of the show (and the designer behind our website). If you need web design help, reach out to him here: https://www.tomallen.media/ Trashfuture are: Riley (@raaleh), Milo (@Milo_Edwards), Hussein (@HKesvani), Nate (@inthesedeserts), and Alice (@AliceAvizandum)
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Hello Trash Tutor listeners. Just a quick heads up before this episode starts. We've got a bunch of live shows going on
For which there are tickets available. Milo is at Edinburgh Fringe
And there's a link in these show notes to his show, which is going on basically every day this month
Additionally for our Australia tour. We now have tickets available for the Sydney show that is on November 10th
It's at the great club in Merrickville. There is a link in the show notes
We'll be appearing with a friend of the show special guest Tom Walker
Additionally, there are still about 30 tickets left for the second night in Melbourne
There's also a link in the show notes for that and hopefully in the next week or so
I should have a link up for you to purchase tickets for our show in Canberra
That'll be on the night of the 15th of November. So yes, Australian fans
We are in fact inbound in about a hundred days. So if you want to see us there
Tickets are available. Thank you, and I hope you enjoy this episode
Hello and welcome to this free episode of TF. It's the free one
Yes, that's right Milo's still not back. We've just got a sound board of all the stuff. He says that's right
I think this is the first time I've dialed in for an episode where Riley's been in the studio
So I'm getting the experience of looking through the studio webcam for the first time ever. And how is that? It's great
It makes you look so small. You can you can see the like big standee of Elon Musk covered in stickers
He's normally behind me. Yeah, don't don't don't give them a peek behind the curtain
This that's the reason the curtain is there keep the curtain behind the curtain you hogs. However a fond hello from us to you
On on on this fine day
I got a question though to my friends. Oh, hmm. We're back in the trad kingdom. What are our jobs?
Oh, God this threads. I I hated it less when it was the original
What's your job and the sort of like yoghurt advert commune? But now now it's back in this
Byzantine trad cast with combination
What what what would your job be in the trad kingdom? Yeah, the kingdom of tradliness. Yeah, that's right. I mean my answer was
Selenium all of us would be Chels
What's it? What's a chill like a surf?
Okay, we would have no thiefs. We would have like no lands. We got no thieves
We would be like oaths, we would be peasants. We would be surfs. Okay. Yeah
All castes are the oaths of the of the
Maybe we could be like traveling oaths
Maybe that's our role in like the trad kingdom after the Republicans get everything they want and like bring bring out oath
Wears to every passing settlement. That's right. Oh, you know, I think I
personally, you know, I think
There's a company of lens grinders in Milan that thinks that you know, they can give Christendom access to the heavens
And you know, we could release some pamphlets that debunk their outlandish claims
You would be a good pamphlet here, that's true
Exactly, it depends. Yeah, I mean if we're if we're talking like 15, you know
It is is 1500s as far too early modern to be trad. Yeah. Yeah
Well, the thing is it would it would be like very anachronistic because the trad kingdom is
Like 2030s United States but run on a sort of like ren fair basis now that all of the like
Social more is of the of the Middle Ages of the early modern period have been restored. So yeah
You would still be like a traveling oath, but you you would be a traveling oath working on
Like, you know, working in a Tesla Gigafactory or whatever. Yeah, traveling Jersey shore. Oh, you say we're a subject
So we're gonna bring back like the big pants or the taunts yours or whatever. Yeah, yeah
But your job will still be
Posting essentially, yeah, of course. Yeah, of course. Yeah, it's every everyone
Everyone just is annoyed that I won't shut up about how much I like jigs. I'm a jig purist
Just obsessed with this one coaching in in Brandenburg. That's those great jigs
That's correct. It was really funny though because if you remember the original sort of
Communist thread that was like, what was your job and then come what would your job in the commune be all of the answers to that were
cop, right because
That's just how communists. We just love to become police officers
It happens to us at a certain stage in our lives
And so if you ask any communists the question, what will your job be after the revolution? It's
Cop in this case, they asked a bunch of like near reactionary trads
What their ideal job would be and it was like all of them were like, I'd probably be like a you know
An eminence grease a power behind the throne a trusted advisor of the king something like that
Yeah, look the cake the king needs someone who's read the Wikipedia page for Prince Machiavelli
Yeah, no one's like I'd be making horseshoes
No, I yeah, I did a bit of research for this question and I think I came up with like two good answers
The first is that I do not dream of labor
The second so I don't have a dream job
But the second is if I'm forced to participate in medieval capitalism, then I would like the job of the gong farmer
Ah, remember the gong farmer was hard. That's right. I feel like yeah
I feel like you know, there's a certain nobility with having a job where like your job is to pick up poo and to
organize the poo
and to do so in with silence and with the nobility of like maintaining some type of like
excrement order in the kingdom
And the gong farmer had a whole bird. Yeah, and also like based on like these kind of little articles that I read on like
In preparation for this question apparently the gong father was like the gong farmer
There's a good bit
Yeah, the gong farmers like were actually like fairly well respected not well paid but well respected among
Medieval sizes, so they're like nurses badly paid but well respected. Yeah, exactly
Interestingly, did you know that they actually they got the king's pleasure barge to do to do circles in the Thames
The coachman's guild are getting it again a pay rise and yet the gong farmers are still on 14 shillings a week
Look if you want to ask how how pray tell are we all going to find our various dream jobs as
traveling churls and gong farmers and the
You know the someone who's just you know, I killed at the king's pleasure on his bar
Yeah, a benevolent sort of philosopher advisers all of this. Yeah. Yeah, it's that remember how
Last week we were slightly concerned that the we were going to cause a recession because price controls are
You know, yeah, yeah, we're not just cause a recession because a recession on purpose very that would like lower inflation
Yeah, well
the Bank of England monetary policy committee met and they looked at the big red button that said
Warning will cause recession do not push and brother. They pushed it. Oh, no
One of those little buttons that has the like clear plastic shield on the top
Do you have to flip up to them have to like turn keys simultaneously?
Yeah, yeah, they they decided I fully just pressed it. They pressed the button
What what that means is they've raised borrowing rates by like point five percent
I think rather than point two five percent it sounds like a very small difference
But basically what that means is they're just going to chase inflation up with higher borrowing costs
More or less forever and have determined that yes, this is going to put the economy into a recession
It's going to last about as long as the recession in 2008
So we're not going to return to which had no negative consequences. No, not a single one
No, more importantly not a single political ramification for example, nothing was sort of reconfigured forever
No institutions had their sort of I'd say public legitimacy permanently damaged beyond repair
By the sort of the the effects of the 2008 recession where the state looked at you
And looked at sort of the fact that it was no longer able to like
Performance democratic mandate of well, why do we want? Why do we why would we buy into this?
You know what everything that's happening, right? If it's not really going to make us what better off and just said fuck you
You get nothing. What you get is
Hopefully a slightly less high inflation rate
So, you know, it won't be as catastrophically expensive to buy all of your stuff
However, it will still be
Catastrophically expensive. Yeah, it's gonna look it's gonna be stuff you can't afford but not buy as much
Well, the thing is the important thing is
If you can't afford to buy a loaf of bread, right?
That's better than being able to afford it by having to bring the money for it in a wheelbarrow because that would be ridiculous
That'd be too silly looking. Yeah, you'd be laughed at by all the other oaths
Yeah, that's right. So yeah, the gong farmer would point at you
While you're while you're carrying your wheelbarrow of cash like and your bow tie
Oh, no, that's one of the most respected members of my community
So this and so this is this is from a Q&A with Andrew Bailey from the the MPC
The question was are there any scenarios that are not catastrophic for the least well off and also pretty
Devastating even for average earners to which he said the bank is very conscious that the poorest are hit hardest by inflation
But if we if we don't bring it back to target, it's gonna get worse and we'll get worse precisely for those who are least well off
However, he added that he has huge so it's basically it's like look if it's fucked either way basically is what he says
So he says if he has huge sympathy and huge understanding for people who are struggling most with this
and
And it says I'm afraid and it says that it's big we're basically have to reduce consumption already
When people are already consuming kind of the bare minimum nothing
Yeah, this is the sort of thing that in the trad kingdom the guy who had Andrew Bailey's job the guy who was like in charge of monetary policy
Would be telling the king. Okay. Now is the point of which, you know, the peasants are gonna have to eat some grass over this
Yeah
But you can't say that so instead you have to say oh, well we're between the devil in the deep blue seat
we're between inflation and
Like cost of living I
Guess like he is right that there is no like better option if you're gonna have an economy constituted the way that we have one
Yeah, it's true. It's just
You might start asking dangerous questions like well, why do we have an economy constituted the way that we have one and
I mean, I think if the the comparisons between this this present moment in 2008
I think are quite appropriate to make because if we're starting to talk about a recession that's
Might not be as deep as in 2008, but will probably be as long
Everyone is starting or the vast majority of people are starting from a much more about depths and lengths
Much much worse position, right?
The people who are least able to bear a recession are starting with less
So, you know, I think that the if you want to prestige of recession now they've done one
And if you if you want to think about like how long did it really take for the political
ramifications of the 2008 recession to become clear, you know too soon to tell
Yeah, thank you. Thank you. Was that Zhu Enlai?
Yes, or apocryphally
I'm on a sort of lifelong quest to reference that quote as many podcast episodes as I can
Absolutely, but the thing is it's we can say too soon to tell but we can also say like I sort of
alluded to earlier
the idea that you know these
these long-standing
sort of liberal institutions that were sort of you know products of the
Products of the sort of the mid 20th century or sort of inherited from earlier these these things
They're supposed to keep everything running
These things wet that where it's where it's so important that a public faith in them remains strong
These these are the Institute faith in these institutions is going to erode much further
Yeah, well my my serious answer is about eight years, right?
That that's that's your gap between the financial crisis in 2008 and the year when politics became
normal
2016 the year that it's been every year since then
So yeah, I I think maybe you know foolish to predict anything like this
But you know, hey ask me in eight years time if I'm not like some charred bones
And I and if the politics are even worse than now in a way that seems like a step change
Then I'll be like, oh, that's because that episode of the podcast I recorded
Incidentally, do you have or an exorcist he sees to be a thing? Yeah. Yeah
I will fully be looking like you know one of the sort of scavengers one of the raiders in the road
But so if you get the chance to ask me that question before I like hack off some of your limbs for meat
Then you know, it's because of this it's because of this right now
Yeah, it's because of this happening now and the thing is I mean if you want to sort of pull back a little bit further, right?
I mean what's happening?
what the one of the reasons that
that 2008 happened was quite was was that there's this overextension of
Credit and power to a deregulated banking industry that we assumed would just sort of solve a lot of issues and then you know
That some music stopped and then everything fell apart a lot of that being because because we wanted them to lend like crazy and now
We also want them to lend like crazy because we've you know, we're raising interest rates
So and our leaders bravely ask what if the music never stopped?
Yeah
But and I mean in this case right instead of instead of a global crisis
I mean there is a sort of a global crisis that's happening
It's just very acute in Britain because our political institutions are essentially just set up like a gigantic
Target for this sort of thing. Yes
Yeah, we're if you remember right if you can think that if instead of instead of banks in the previous crisis
It's sort of you know energy companies in this crisis
If you think about the fact that it's that we
Deregulated the energy sector to the point where a couple of guys just had a go at starting an energy company
Forgot to hedge any of their prices and so then went out of business at the cost of I think 60 pounds a person per year
Yeah
It is
That's the thing right and I think this speaks to so you're talking about it didn't have to be this way
We weren't sort of like forced into this this position of being like unusually vulnerable to this crisis
By you know geography or destiny or anything like that like we chose to
Well our politicians our politicians chose to
Remove all of our gas storage, but like in general like
We have a lot of renewable energy
We could have had a lot of nuclear energy if we'd wanted to
We're not very dependent like the French
We're not very dependent on Russian energy even when the climate gets extreme
It still doesn't get extreme by european standards yet
There's all sorts of ways in which we could have made this so much easier on ourselves and we
Sort of deliberately perversely chose not to
It's not even British way the uniquely British position on the world
Which isn't enabled us to be a world leader for so many years
We don't take the easy route Alice
Yeah, that's right positioning my dick and balls directly over the big mechanized boxing gloves that i'm cranking up on a big spring
Government by nasty the horse surely surely this won't happen at 45th time
And I mean you know this is the thing I think that that I wanted to sort I want to draw attention to a couple of things
Which is just if you look at the chart of rates since 2008
I mean where it's sort of at six around 2008 and then just
Basically has to be below one forever or this happens
You know it is risen by not that fucking much in order to cause a gigantic fucking catastrophe
It's still under 2% right?
Yes, I mean the question is will it stay there do we expect it to stay there all that stuff
But the fact that this that there was so and this is what I think comes back to like
It's it might not be technically as damaging as the previous recession, but distributionally the people who kind of matter most have the least
Or at least matter most, you know morally in a sense like politically if you care about democracy and so on and so on
And so just the fact that we were I mean the the story of the sort of you Anglo-American economies since
You know 1980 1997 whenever you want to start counting is basically just finding out how close to the bone
You can run everything. You know if yes, how how little give
Can we have while just keeping this going for one more fucking spin?
of the of the uh a roulette wheel essentially and we just we just kept going we pulled out all the kerplunk guys
And there was with the ball was balancing on one
Kerplunk stick which was interest rates being nothing. Kerplunk stick was Vladimir Putin
Oh, shit. I think the kerplunk the name of the kerplunk stick was zero percent interest rates forever
Because if no one has anything and nothing is expected to work
They can't really have much much in the way of an interest rate and we had one we had we had we had nothing
Which basically meant like the economy could sort of imagine an economy into being kind of like a dreamer
Right and the product of that was we get allowed various like scoot like various goofs
Australian money farmers
Infiltrating the halls of power all of this stuff
Yeah, and speaking of Vladimir Putin. Did we did we see your urie gala?
issuing a threat to Vladimir Putin. Yes, lord. What's he gonna do? What of his is he going to bend?
Well, this is the thing so urie gala was saying like, you know
Vladimir Putin if you if you fire nuclear weapons at the united kingdom
It will not work because he's gonna die
It conjure a force field into being that will cause them to go wrong
And he was inviting the people of britain to join him in this endeavor
But so then I was obviously like Vladimir Putin with growing horror pouring himself a bowl of cereal and discovering every spoon in his drawers bends
Look, here's the thing it says this is all politics. This is all I'm I'm tired of politics boo politics
Uh, I want to talk about soul machines. Okay, you're grinning at me
Uh
I I I don't like that. It makes me uncomfortable. Why are you grinning at me because soul machines is asking
You three and you at home to say hello to digital people
I say hello to digital people all the time and these get mad at me
That's right. Yeah
Um, and that you can create your digital workforce the workforce of the future
It's digital people. Is it the sims?
What if all your employees were sims more or more or less? What if they just went more and then there was a picture of a football above the head?
You can sit I'll keep that in mind
So build the future. So I've gotten I've got soul machines in in front of me. This this is the startup
It's called soul machines. Say hello to digital people
Uh, I'd like everyone to please navigate to uh soul machines.com including you at home
And just open our textbooks. Yeah, just look at some of the um
New humans the humans of tomorrow that are being created great
Riley not great, uh, sort of like last gen console tech demo
Yeah, there's a little there's something of the project milo about it
Yeah, I was gonna say and I was saying like often before we were recording that it reminds me a lot of like
Final the first final fantasy movie where the film was really bad
but like they marketed as like this is advanced animation and all the characters like look like real humans and
It was just like very unsettling to watch and when I look at these it's like, yeah in all cases
There's like I'm looking through like the use cases
I see one. Yeah, there is one where they talk about um, so there's a section called life like thinking and this comes in the use
case for financial services and
Like there is a gif of um one of the soul machine women who
Kind of like there is one section where she just gives off this very evil smirk and I'm just kind of like
You know, this is the smirk that someone would give me as they tell me about like
I can't afford to pay my mortgage and I'm going to be homeless
Yeah, and also the doors are already sealed. I so I I see another use case here, which is um
uh
You can get customer insights and a powerful new way with your new digital customer experience officer
And what this is is it presents you the data that you gather from your customers?
um, and then this uh, this digital woman tells you it in the form of a like a sort of a fake
In the form of like a fake, um
Like video call and what what they've done here is they've invented the sort of like traditional
SimCity advisors again
um
You just have a little fake person to talk to who says you can't cut funding you'll regret this or whatever
So you'll regret this you will ruin
Essentially what this what we have is we have a a company that creates what it considers to be you know
Life-like animations of people with what it calls me will I am
It with well, that's not the only celebrity. I did I'll get to that one more like will I'm not
Is is that it is it is an animation of a person from the shoulders up and uh, they are
They have this sort of deep ai that is supposed to be a digital brain
Where they can react and talk empathetically to anyone talking to them
So if you smile at them, they'll kind of mirror your expression
Um, so you're sort of tries to trick you into thinking you're talking to a real person
And they and they can also according and according to the ad copy not just do that, but they can like perform tasks
So I know in an interview about the digital workforce
This is what the co-founder said at some point in the future
You might be able to create a digital version of yourself or multiple versions of yourself
And they can go out and do stuff make money for you make money for your company. Well, you're doing something else
That's a whole lot more fun
So that's the idea is that you you can take your you can make a digital twin that looks exactly like you
Go send them to work at the spreadsheet factory
But then they're only working also with other digital twins and for your boss's digital twin
I
It's a good thing that this does not work right because if this if this worked like the the way that they market it
That would raise some serious ethical quandaries. Luckily, it doesn't raise any serious ethical quandaries because this is
Bullshit
Well, that's and that's the thing when I when I found this but I found this company
I was like, wow, this is very
I know I'm gonna save that for a sec because the website is like basically like
Hey, check this out. These these are real people and also they're like your slaves
And you know, you can you can accrue more of them to serve you
And it's like no, that's not what it is. What it is is you've put a sort of a tech demo face on at best a chatbot, right? But
The the vibe from the marketing of this is very much like you can you can sort of like exercise dominion over these very real
These souls these people
It's basically it's Detroit become human. Shit is what it is. I was gonna say what it really is is it's it's it's it's an opportunity
For a middle manager to have the or at least it's pitched as the opportunity. There's a cop one
There's a cop one if you got a use cases public sector. There's a cop
No
Well, it's an opportunity for middle managers to have the experience of being like a great viking warrior and having thralls follow
human development
They um
They they got new zealand police to sign up to this for their non-emergency number. You can talk to
Who is quite literally a robo cop? Yes
Um, so it says uh, they say what is it?
So see digital people see through the camera allowing their digital brain to react to facial expressions and mannerisms and
Resport respond accordingly in real time and digital brain
They hear through the microphone and their digital brain
It's trying so hard to make you think that this is a person and like empathize with them on the one hand being like
Oh, they basically have a soul. Uh, you know, if you hurt their feelings, they will start crying
Uh, but on the other hand, we actually make it extremely easy to abuse them
Abuse of our digital staff will not be tolerated
No, it'll be encouraged. This is this is like sort of like the vibe of this is sadism really
I think somehow it'd be I think somehow it'd be worse if you like did abuse one of the soul like machine
uh avatars and because
The whole kind of selling point as far as I can see with them is that like they are there
Unlike your kind of like planned avatars that you know, um, sort of either have like a monotone expression
Or they kind of just smile all the time
These ones are supposed to sort of show you a range of emotions which means that in theory
You could hurt the emotions of a soul machine by telling them that it really sucks that they're going to be made homeless
And being and being told about it by an avatar
And that will stop you from doing it because you'll have to think about the soul machine's mental health
Well, some of the use cases of this go to not just financial services not just, you know, refusing your mortgage
Or kicking you out of your house, but to as we've seen cops to health care to education
There's there's a lot of sort of use cases here where you're going to be interacting with people who are
highly stressed and often
The job here, which you know, I sort of feel quite ambivalent about taking away from a human is
You know telling people things that you they do not want to hear telling them that you cannot help them
And so, you know, maybe on the one hand, this is sort of a digital punch bag for people to you know
This thing tells you that you know tells you what your hospital bill is going to be and you know
You cry and it perceives that the person doesn't have to which is yeah
Actually
More fucked and like isolating in the long run
Well, it perceives that it appears to empathize with you. Yes, according to the according to the copy. This is what they say
Because we have like engineered out the like a
Necessity of empathizing with anyone because that was you know making
People who did have to do these jobs very sad. Yeah, this does this does basically feel like a way of being like, well, we're not gonna like
We understand that you want to speak to humans and we understand that you want to have interactions with people that like you can relate to
But instead of doing that, we're gonna we're gonna take different iterations of milo from xbox
and
And and give them emotions so that when you shout at them as they keep repeating your parcel number
You can see that they're getting sad and that will make you feel really good
Which would you like to feel more lonely?
Because you can now only ever speak to a fake person
What what we have done is we have like like in silence of the lambs
We have draped clippy in a human skin suit
That's gonna there's gonna come a point at which you're sort of
You know pouring your heart out to one of these things and you're like, can I speak to a real person?
And it's gonna call you racist for calling a person
So I have a more list of what I can do
I have a bigger list of what I can do
Touch they can feel the intent of the user through a touch screen and are able to interact with virtual objects
So you can sort of touch them and they'll react to a touch screen. I like that even less in the context now
You can sexually assault an ai
Think in a conversation digital people can imagine potential outcomes way criteria and make decisions about what to say next
This is where it very much gets to being like we they definitely have a soul
Yeah
Learn they can learn through interaction with the world and understand human emotions through facial expression tone of voice and show empathy
That's the important one. Of course, dude. I look at the actual can't do that. Shit. Come on
When you look at the um, when you look at the industries that it's in as you all pointed out like like uh, either like
healthcare
Financial services education a robot sector. Yeah being robocop. Yeah, like there are a lot of people
It's basically it's just there to empathize with the fact that nothing can be done for you. We gave robocop anxiety
Why did we do that?
In addition to speak with imposter syndrome
In addition to speech digital people understand how to communicate with their faces
They can express attentiveness openness thoughtfulness and optimism
Intuitive behaviors and enhanced expressions allow digital people to autonomously add emotionally appropriate eye contact
And have more depth in their emotions
sexy contact
Yeah, so for here's an example where it says yeah, florins for example had a decent facial mimicking feature
This is a journalist writing about it when I smiled at her she smiled back
And it was a lovely jennyman looking smile that actually endeared me to her
And that's how you know she wasn't a real woman. Yeah
I mean like this is the thing this is so like the the the weak link of that interaction is
You the human we we fucking pair bond with anything
We love to do it. You stick a pair of googly eyes on a kettle and we will get sad because what if the kettle feels sad
What if the kettle's too hot?
Yeah, it doesn't require any kind of like technological
Innovation to make us empathize with something we do for free. It also feels kind of counter-intuitive because like
um
And this is only obviously it's only based on anecdotes, but I feel like most people kind of care a lot about they
They're very good at like anthropomorphizing things and they care a lot about like the stuff we do
But they hate they fucking hate humans like I don't understand like this
We are the premise or even like the concept that like oh when people interact with like things that look like them
In digital space that like the
And as long as they kind and and the more they look like, you know, the person they're talking to
The more kind of human and interaction will be like there is no
Example of like where that has ever come into whether where like that has ever been proven and if anything like people love
abusing other people that they have no
Like human obligation to like if any like if the kind of like if dating apps and like or any real type of app
Is kind of like service customer service in particular, right?
Like if those have proven anything's like no actually people really love fucking like venting and
Like trying to abuse other people but often out as an expression of powerlessness
But if you remember this isn't all this isn't just for that, right?
It's also for stuff like being your digital customer experience officer. It's supposed to be
it's supposed to try and
Take a lot of these these communicative jobs and trying to say what if we just automated them
Like automated the mcdonald's battalion customer experience officer
Here's the thing right give me give me the fucking robot if it can solve my problem
But usually they can't however we've also reached a point where like
Usually the people can't solve the problem either because they've turned them into robots
Because like when you deal with most of these customer services department, everyone is reading off a script
And so if you're trying to resolve a problem that doesn't follow the script people are like, um, I'm afraid that's not what I have written on the card
Okay, can I speak to a human hire up the food chain who isn't operating from a pre-written set of scripts
Can I can I speak to a human who's allowed to like exercise autonomous thoughts?
Yeah, well, I think that the um, one of the one of the other things there is this
This is definitely attempting to be about much more than customer service. It's trying to replace
It's trying to take what automation and outsourcing did for much of the
uh labor force and do it for the um, right
You might for the much of the sort of physical labor force and do it for the white collar
Uh, sort of fake job spreadsheet guy
Um marketing, uh analyst. Yeah
Oh, no, they're coming from management consultants. Yeah, well, it's very timely and in our current age of, uh,
It feels like half the people have just disappeared
Uh due to
You know a combination of a bunch of people dying of covet and a bunch of people becoming
Disabled because of covet and also a bunch of people being forced out of the economy and outside of the wire outside of fiddler's green
And outside of our site and you know more and more atomization
Um, so it's great because now we don't have to worry about this because you can you can get it from a sim instead
And it doesn't work. It's a sim that we're going to save the verdict for the end
Uh, it's a sim that has what's called a digital brain with cognitive modeling where it's all of this stuff
Is supposed to heavily imply that this is basically a person as far as your concern
Was going to be able brain is it doesn't have a digital brain
Um, and wouldn't okay, so let's let's
That this is the killer paragraph of what i've read right says well soul machines has a clear
This is from tech crunch has a clear outline of the ways it can enhance the future of for example customer experience
It still has a ways to go to get the tech where it needs to be
The digital people, uh that are now in the market are essentially visual chatpots. There we go. Yeah, there it is
We've great clip the humans skin. You know great fantastic. Yeah. Yeah, they seem to only be able to answer scripted questions
Uh in a freight phrasing a specific way and have a few responses that they just cycle through
So it's not just that it's an oblivion mpc. It would it would be like
Fine what wouldn't be fine? I would still have all of my other objections
But if they had marketed it on that basis like uh, we made very nice looking chatpots that all like allow you to
You know have have a sort of pleasant visual experience while you get all of this shit
Fine, whatever. Why is all of the marketing for this like, um, it's it has a it feels
Joy and it is beauty
Uh, why I can tell you exactly why the marketing marketing is led like this
It's from the next paragraph in the article. I was reading
The funding it was led by new investor soft bank. There we go. That's gonna be why asks and answers
Thank you. Yeah, it's been a while since we've seen a soft bank company like
Really step up to the plate with just some absolute fucking madness and I
The thing is right
I could duplicate or improve upon every result that they claim to be achieving with this
By sticking a pair of googly eyes on a self checkout machine
You put a little name label on the self checkout machine that says, you know, hi, i'm robert or whatever
Exactly the same if not better response. Mr. Robert checkout machine. Yeah, exactly
And and yet I am not being given series a funding by soft bank, you know, which to me is an injustice
The checkout machines when they get too human are a bit of nerving
So I don't know if you've experienced the ones they have in the sainsbury's
Because what happens is throughout the checkout process the sainsbury's checkout machine will talk to you in kind of like robot voice
Like please scan an item and then suddenly right at the very end of the process when you're done
It changes voice into like cockney arm brass and goes. Do you want to receive?
It fucks me up every time
Oh, do you want to receive?
So we we have that's I mean that's part of the answer right is that a soft bank has come up with this thing
um another thing that is it's saying is that like
And you can sort of see them slowly deemphasizing this from a lot of their copy, but for a while
They were like this is the workforce of the metaverse a fake place with no one in it that we're populating with fake people
Who are going to be doing all of the bullshit jobs for you?
But you don't have to pay them it is it's kind of a strange like
Backward solution to a lot of the um
A lot of these sort of you know standard problems of capitalism, right where it's like well
What if all of the workers we've sort of recognized that most of the a lot of the workers are sort of you know
surplus like like
Managerial overproduction at this point. So we're just gonna we're just gonna like let them
Create a digital version of themselves
That's kind of like where one just sort of takes papers and puts them in the intray
And then one puts them back in the out tray and they just pass them back and forth 24 hours a day forever
Um, but the problem it sort of misses the point that the point of a lot of that work is just to keep those people busy
Um
And and so the idea just that like the idea that this was going to be
I primarily metaverse first thing instead of like a sort of you know mostly now a chatbot thing that mostly exists in the normal world
Um, it's just it's so I think I think it's quite perfect for just encompassing the
Strange abstraction that that whole sort of three months. I think where that was like the future
Was was meant to be
We're just going to populate this like second life. We're going to populate the whole thing with bots and then like four perverts
Um, but they did have one one press release that I wanted to talk about
This is released on june 7th of last month of two months ago, rather
June 7th of two months ago, perfect
Soul Machines the groundbreaking company pioneering the creation of autonomously animated digital people in the metaverse and digital worlds of today
Announced the launch of a new entertainment division with the goal of creating unique and highly personalized experiences
redefining fan engagement at entertainment enterprise
Um, and this is so what this is after they got their funding from soft bank. They did this
The new the new division will launch its inaugural digital person an avatar of legendary american golfer jack neclaus
You heard the likes of the power drive
Yeah, yeah, come on you guys you guys miss lee carvalho
Yeah, so much. Yeah
With this launch soul machines continues its quest to redefine the future of digital entertainment with hyper realistic digital twins of
Real-life celebrities entertainers and public figures
That's why will I am okay. I demand Michael Barrymore
Digital jack neclaus depicts jack at the age of 38 the height of his playing career
Let me tell you something about digital jack neclaus. I don't know what jack neclaus sounds like
Yes, so i'm doing jack. Nicholson instead
Digital jack has the ability to provide a range of user experiences by answering
Digital jack has the ability to provide a range of user experiences by yeah, sorry jacks. Don't come. Oh, it's weird
It's it's they've called him jackmate. Anyway jackmate has the ability to provide
A range of user experiences by answering questions from fans providing insight based on more than 60 years of memories
So essentially what they did is they asked him a few questions and then like put those into a chat bot
And so if you ever and so mostly what happens if you ask like an off-kilter question to a chat bot
They'll just deflect
So you can just like I don't know pay what like 10 dollars for a virtual meet and greet with like a 38 year old version of an
Almost dead professional golfer. Yeah, and you can hear all the classic jack neclaus phrases like the golf
You can't handle the golf
It's it's so cool that you can't even die anymore
Like if you're famous, uh, like if you've ever been recorded on anything for for film
Or you know, yeah your personality your likeness can just be redeployed to do whatever I like that. I think that's cool
Jack neclaus has been sent to the donbas
Again, like if this actually
Was more than just what it appears to be which is a chat bot with the final fantasy spirits within animation
Then yeah, you would be confined to a sort of unlife
However, what it seems to be mostly offering is a kind of
Hall of presidentization, but for uh, everyone who's who's been able to give them like not to not to get to zizek here
But I I find the hall of presidents is itself a kind of unlife
Uh, I I find I find it creepier than something that was sentient
Um
That's sort of like a that that you know now he belongs to the ages kind of immortality. I really don't like it
Yeah, well, I mean it's um
I think that there's this there is this this sense, um
You know, I mean like a number one. They're also resurrecting people, right? They're gonna bring back maryland munro
Uh, so you're gonna be able to get to like leave her alone
I'm not I don't even like her that much but like the at some point the obsession with maryland munro
That we just kind of like kicked back into gear in the last couple of years is it's downright perverse
Well, I mean don't don't forget really what they're gonna do. Of course is they're going to
Make you're gonna basically like go into like an like an rpg character creator
Yes, make a maryland munro looking face that is essentially very scary for to look on for more than a few seconds
And then if you're gonna be like, hey, what's your favorite thing to sing?
And it will be like happy birthday, mr. President and then, you know, you've paid your 10 dollars to, you know
Do your meet and greet with virtual maryland munro. It's macabre. I insist that this is macabre also
I would we can't even do macabre. Well, it's sort of too
It's it's sort of too, um ham-handed and sort of shitty
It's it's it's kind of like
It's it's it's like a kind of budget haunted house that's asking to be taken very seriously
But like you can see the that the wolf man's wearing a digital wristwatch and he's kind probably like high
You know
Anyway, that is uh soul machine smoke that shit now i'm the digital wolf man
Oh, I have one more one one more uh paragraph if a user asks the question, it's not easy to answer
This is uh viola one of the people that a journalist talked to
Uh viola will provide a standard deflection or she'll respond in ways that are surprising if certainly not intended
For example, I asked viola. Why do you look sad?
And she responded by pulling up a youtube video of all stand by you by the pretenders
I sure love these viola delights. I hope they don't have viola ends
It's so that's sort of what where we are right you go meet jack nicklaus and then he'll sort of
He'll sort of open his mouth two or three times to say something and then you know
Pull up a video of uh pull up a video of lee carvallo's putting challenge. Yeah, yeah
Ah, the future. I'm quite impressed with the pretenders to be honest. Violet has quite good taste
I was expecting a more pedestrian. See the pear bonding. It happens so easily shit. Fuck. Yeah
already you think already you think that the uh, the the the cockney brass from the uh, uh, uh
Self checkout machine is sort of endearing you'd like to see the self checkout machine on a soap opera
I've got such a soft spot for cockney brasses. They just remind me of my aunts
Well, um with all that being said, uh, I want to say I think that does it about does it for us for today
Uh, but we will see you on the bonus episode and more over
Uh, thank you to my lovely co-host for being here. Thank you to you for listening and uh,
Then also, I'm sorry. We no longer have any tickets to the edinburgh show. The edinburgh show has you can't come to it
sold out you can't come
No, you can't nothing you have to you you have now
Everyone is it's now no fap. Uh, no coming to the edinburgh show
No coming in the edinburgh show listening to the recording of the edinburgh show and coming
Yeah, none of that
And australia dates, uh, we are adding a second night in brisbane brisbane brisbane
We are that is right. We have filled the room in brisbane. Uh, but we have another one
Another one
Two rooms in a large city. That's right against all odds
We found two rooms from brisbane. That's right. Uh, we've uh, we have that
We also have tickets on sale soon for sydney and canberra
And if we haven't sold out the second night in melbourne, then we still have that second night in melbourne
Yeah, and also there's milo milo's got a show in edinburgh
Yeah, if you're if you're coming to edinburgh if you're in and if you're nearby edinburgh, um, you can see me every day at the mash house
435 the show is called voicemail. Um, it's uh, I had a bunch of comedians in today, which was very nice and um
A couple of them have texted me to tell me that they hate me because the show is very good
So that's you know, that's the greatest compliment you can receive. Oh, absolutely. Your your haters give you energy
Yeah, uh, so all that being said, we'll see you on the bonus. Bye rune. Bye
You