Young and Profiting with Hala Taha - Kelly Roach: Scale Your Business Without Sacrificing Your Life | Entrepreneurship | YAPClassic

Starting point is 00:00:00 Today's episode is sponsored in part by Shopify, Indeed, AT&T business, Northwest Registered Agent, Mindstone, and Honeylove. Shopify is the global commerce platform that helps you grow your business. Start your $1 per month trial at Shopify.com slash profiting. Indeed helps you attract, interview, and hire all in one place. Get a $75-sponsored job credit to boost your job's visibility at Indeed.com slash podcast. AT&T Business delivers reliable business-grade connectivity that gives your team a competitive edge. Switch to AT&T Business at business.ATT.com. Northwest Registered Agent gives you the tools and guidance you need to build a complete business identity.

Starting point is 00:00:43 Visit Northwest Registeredagent.com slash Yap free and start using free resources to build something amazing. Mindstone is an AI transformation company that helps professionals get real value from AI. Get 10% off their four-week AI competency program at experience.mindstone.com slash yap. Honeylove makes the most advanced sports bras and shapewear on the market. Save 20% off Honeylove by going to honeylove.com slash profiting. As always, you can find all of our incredible deals in the show notes or at young and profiting. com slash deals. What's up, Yap Bam?

Starting point is 00:01:21 Today we're unlocking the archives of Young Improfiting for a Yap Classic that feels even more relevant today than when we first recorded it. My guest today is Kelly Roach, a best-selling author, business strategist, and powerhouse entrepreneur who went from Fortune 500 sales leader to building multiple eight and nine-figure companies. Now, Kelly broke down all of her amazing marketing and business insights. She is a guru when it comes to business. But what made this conversation so special for me was her take on building success without sacrificing your family, values, or identity. She explained why integrity is becoming one of the biggest advantages in business and why genuine human connection still wins in a world obsessed with over automation and shortcuts. So yeah, fam, sit back, relax, and enjoy this conversation with the incredible business and marketing expert, Kelly Roach.

Starting point is 00:02:12 Young and profitors, welcome back to the show. And today I have the honor of interviewing one of my all-time favorite entrepreneurs and marketers. And that's Kelly Roach. Kelly Roach is one of my role models. I interviewed her back in episode number 155, and she's back again today on the podcast to give more general entrepreneurship advice. If you haven't heard of Kelly, she's an author, a speaker, a podcaster, and an amazing entrepreneur. She's built over eight different multi-million dollar businesses. She's one of the most accomplished and successful online entrepreneurs in the world, in the entire world's history, in fact. And she's just absolutely

Starting point is 00:02:49 an incredible entrepreneur. So I know today is going to be jam-packed with amazing information. She last came on for episode number 155 where we talked about her conviction marketing framework. Now, this is a conversation that I constantly go back to for my own business. So if you want her 101 on conviction marketing, I highly recommend that all entrepreneurs go check out episode number 155, our first interview together. And like I mentioned before, today's conversation is going to be more general entrepreneurship advice from Kelly. We're going to talk about how to create a business that is prioritizing your family, how to pick the right spouse if you want to be an entrepreneur. We're going to talk about sales, how the market is shifting, and then also we'll touch on her live launch method.

Starting point is 00:03:30 So without further ado, Kelly, welcome to Young and Profiting Podcast. So excited to be here. Thanks. I'm very excited for this conversation. So the last time I had you on was actually two years ago. And I couldn't believe it because I feel like that conversation was just yesterday because I'm constantly reflecting back. on everything you taught about conviction marketing. And I just want to say that there's very few entrepreneurs and marketers that I truly look up to,

Starting point is 00:03:56 and you are one of them. So thank you for being on the show, and I can't wait to hear all the gold that's going to come out of your mouth today. Oh, thank you. I appreciate that so much. Yeah, I remember that conversation. I feel like we've had just so many our interactions have been so beautiful, and there's just so many synergies between the way that you teach and the way that I teach.

Starting point is 00:04:17 what we do and the overlap. So I'm excited to be here today. Yeah, and I've got to pick your brain on so many different topics related to selling and launching and starting a family-focused business and all this great stuff that we didn't get a chance to talk about last time. Yeah. And so before we did that, for anybody who missed the conversation and didn't get your backstory, I didn't want to touch on that. So I know that you actually didn't grow up wealthy, right? There's a lot of kids in your family. You guys grew up on the poverty line. So talk to you. us about that. Talk to us about the hustle that instilled in you over the years. Yeah, absolutely. I mean, I think, you know, I, in my first book, I wrote about a story called Naked in the Lunch Line,

Starting point is 00:04:58 and it was the story of, you know, how I was on the free lunch line, and all of the cafeteria helpers knew that, but one day there was a volunteer there that didn't know that, and this was back in the day when you turned in an envelope, and mine was empty every day, and she ripped it open and it was like in front of everyone in the line and I just like completely panicked and that was probably like my low point of just like embarrassment and feeling really like naked, right, in that moment. And I think that was a defining moment of my life because I was like, yeah, I don't ever want to feel that again. And I think that that was such a catalyst for me to say it doesn't need to be like this. It's not going to be like this for me. And I'm going to find a way.

Starting point is 00:05:40 And, you know, one of the things that I've said since a really young age is like there's a lot of things that happen in your life that are controllables and there's things that are uncontrollables, right? Being financially free, that's a controllable. That's something where you can utilize your God-given brain, your talent, your energy. You can learn the skills that are required to build financial freedom. And we're all invited to do that. And so that kind of set me on a journey. So many different jobs in college, five different jobs. I was working to, you know, pay my way through college, starting in a Fortune 500,

Starting point is 00:06:15 working my way out to the top of the corporate ladder really quickly. And then, you know, building my business is online. And, you know, I think that it's such an important thing for us all to remember that every experience that we have in our life is an invitation and an opportunity to say, do I want more of this or do I want something different? And then to do something about it? If you want more of it, then ask yourself, how did this happen? Why did this happen? How do I take this and grow it exponentially. And if it's an experience that you didn't like that you don't ever want to have again, well, then that's why we have free will. And we're given the opportunity to go out and make new decisions, different decisions, to make life different, right? So I do know something

Starting point is 00:06:57 really unique in your story is that you actually were an NFL cheerleader. I was. And you're like a very, like, even now, like, you're super attractive, you're very fit. And a lot of women actually would would have just like kind of leaned into that and not strive for much more, but you actually went off and quit and got a sales position entry level in a Fortune 500 company when I think a lot of girls in your position would have just stayed on that cheerleader track. So why did you do that? Yeah, 100%. I mean, my defining moment was when I was, so I was the youngest girl in the NFL team. I cheered in college. It was one of my like five jobs that I had during school. And I loved it. I loved performing. I loved being on the team. I loved everything about it. People were always like,

Starting point is 00:07:40 oh, we're the girl so catty. No, actually, there were scientists and teachers and real estate agents and all these amazing women. And I loved that experience. But my first year, I was so excited, they used to do a swimsuit calendar on a tropical island for years and years and years. And it was this huge PR event. And this is where everyone got all the opportunities for modeling and talent agencies and performing all these things. Well, they make the announcement like, the first year that I'm on, we're not doing that anymore. Now we're doing a lingerie calendar. And I was like, oh, hell no. So I actually went to them and I was like, sorry, like, I'm not doing it. And I just was like, damn, you know, like I'm really going to miss out on all of these opportunities because I was a performer.

Starting point is 00:08:27 I was a competitive dancer, competitive cheerleader. I definitely was like progressing on that track. But I was like, I'm not doing that. Like, I want to get married. I want to have kids someday. I want to be able to look my daughter in the eyes and be like, this is the choice that I made in that defining moment. And that was when I really decided, like, no, like my life is going to be about using my brains, not my body. And that's when I really got serious about saying, like, okay, I'm going to really go deep into the world of business because that's not how I'm going to make my name. That's not how I'm going to create my career, you know? I love that. I love that so much. And so you ended up going into sales in a Fortune 500 company and then you quickly became like a VP and

Starting point is 00:09:09 kind of jumped over people twice your age. Why do you think you were so naturally good at sales or why were you good at sales? I think because I always focused more on listening. So my approach to sales and I've now taught thousands and thousands of people, the same approach, is really about understanding what someone's needs are and how you can provide a solution for them that can make a difference in their life. And I think there's like so many different ways of learning sales, so many different ways of doing sales. So many people, especially in online marketing, think that it's all about the pitch or it's about the hook or it's about this, it's about that. And to me, it's a transfer of inspiration. And it's sharing an effective invitation for someone to change

Starting point is 00:10:00 their life. And I think if that's the energy that you carry, it makes a huge difference. Now, that said, I also was the hardest working person. So let's just be really honest. I was the first one in. I was the last one out every day. So that's important. Right. Like a lot of it was just simple, discipline, grit, consistency over time, all of that. But from the standpoint of sales effectiveness, I think it was definitely a focus on listening and making a difference and actually being of service. And I think that that's one of those. things that whenever those are your intentions, you can pretty much guarantee that even if you don't win in that moment, you're going to win big down the road. So I think that's just a great life

Starting point is 00:10:40 principle in anything that we do, right? And I have to say, I have to assume that you also having all these unique experiences, being a performer, being a dancer, being a woman. I feel like all of those, you probably figured out how to use that to your advantage. Yeah. Oh, for sure. For sure. Yeah. I mean, and that's the thing, right? It's like, people always say like, oh, you know, I did this job or I worked for this company and I hated it or they don't use their past experience when they're building their entrepreneurial companies. And I always say to people, like, every experience that you've had in your life is something

Starting point is 00:11:15 that is a connection point for people that are searching for you. They're searching for what you do and what you teach. Plus, someone that also either has this life experience, this business experience, experience, this life pathway, you know, whatever it is. And that's why it's so important to not assume that your business starts the day that you started your business. Your business started with every life experience that you had leading you up to why you created that business to begin with. And then that's your opportunity to really give depth to the relationship that you're building with the market that you're serving, right?

Starting point is 00:11:56 What's up, Gap, gang? If your health routine disappears the second your week gets busy, it might just be too complicated. You need something easy that you can have in your routine that you'll never forget. For me, AG1 keeps things really simple. It's a daily health drink that combines a multivitamin, pre-embiotic, superfoods, and antioxidants in one scoop. AG1 helps maintain energy, supports gut health, immune health, and it's clinically shown to support gut health and fill common nutrient gaps. And with the next gen formula, you're getting 75 plus ingredients that are clinically shown to improve key nutrient levels within just three months.

Starting point is 00:12:30 Us entrepreneurs have enough on our plates. We've got teams, tools, systems. Your health habits should not just feel like another project on your to-do list. And yeah, fam, I've got a special offer for you. For a limited time, you can save 20% off your first subscription order of AG1 NextGen or AG1 at drinkag1.com slash profiting. That's drinkag1.com slash profiting. What's up, young improfitters?

Starting point is 00:12:55 One thing I learned from building my own business is that the scariest part of starting is definitely not coming up with the idea. That's the fun, imaginative part. The scary part is realizing, okay, now I actually need a way to sell this. When I built my online store for Yap Academy, I didn't want to spend weeks figuring out how to code websites, how to figure out payments and all that technical stuff. I didn't want to hire for that either. That's why Shopify made so much sense for me. You can get your store up and running in just a few steps, just a couple days. And if you ever get stuck, sidekick AI can guide you along the way. I'm also obsessed with shop pay because once somebody is ready to buy, you don't want any friction getting in their way.

Starting point is 00:13:36 Shop pay lets them pay in easy installments. And it's one of the reasons why the buying experience on Shopify feels so seamless. If you're ready to hear of your first sale today, head over to Shopify.com slash profiting to start your free trial today. That's right. Start your free trial at Shopify. dot com slash profiting. That's Shopify. dot com slash profiting.

Starting point is 00:14:00 Yap fam, one of the most exciting things happening in our business is that we're building Yap Media HQ right here in Austin, the podcast capital of the world. And we are hiring like crazy in Austin. We've got five open positions based in Austin alone. And I don't have a lot of time to think about hiring. I'm building studios. I'm building an office. There's so much going on.

Starting point is 00:14:22 And I don't have a recruitment agency that I work with. I feel like they're so expensive. I trust Indeed, sponsor jobs. I don't want to post up a job on multiple job sites. I don't have time for that either. I want to reach the right people with the right skills, the right specifications, and the right location. Indeed, sponsored jobs allows me to do that.

Starting point is 00:14:42 Indeed, sponsored jobs gives your posts more visibility, helps you connect with quality candidates. And the best part is you only pay for results. Spend less time searching and more time actually interviewing candidates. who check all of your boxes. Less stress, less time, more results. When you need the right person to cut through the chaos, this is a job for Indeed sponsor jobs.

Starting point is 00:15:03 And listeners of this show will get a $75 sponsored job credit to help give your job the premium status it deserves at Indeed.com slash podcast. Just go to Indeed.com slash podcast right now and support our show by saying you heard about Indeed on this podcast. Indeed.com slash podcast. Terms and conditions apply. a hiring hero, this is a job for indeed sponsored jobs. Totally. So last time we talked,

Starting point is 00:15:31 we went really deep into like your side hustle, how you built it. I would, I don't want to cover that because there's so much other material to cover. But can you just give us like high level? Like talk to us about how much you've done with your business since you've like, you know, you took it from side hustle to then launching it like brag a little bit so people understand like how big your business is. Oh, yeah. Well, I'll just give like a little bit of a trajectory. So, yeah, so I was a senior vice president in a Fortune 500 company. I started my business as a side hustle. I did it on the side for over five years, actually.

Starting point is 00:16:02 Built my business to a million dollars while I was working full-time, joined entrepreneurship full-time. Within like two years, took my business to eight figures. And then over the last couple years, actually built out a portfolio. Now I have six companies, several of them, million and multi-million dollar companies. And obviously, I still have my first business. And I love that business. That's the business advisory. That's like my crown jewel that we keep growing and refining.

Starting point is 00:16:28 And, you know, now I have all these other subsidiaries and kind of satellite businesses that I've been building. And it's just been really cool, really fun, enjoying the journey. I don't recommend that most people have six companies. But for me, I love leadership. My whole background is in leading people. So I have, you know, teams in each of these companies. And I have leadership.

Starting point is 00:16:50 And I have, you know, really strong staff. and I've been focused for 10 years. And so now as I'm growing my newer companies, I'm able to promote people from my first company into my second company, into my third company. So I don't recommend that unless, you know, you have that, that, you know, background. But for me, because I teach business and because I'm a business mentor, it's very important to me that, one, I stay connected to the journey that my clients are going through. So I may be running a multi-eight-figure company, but I still want to be in tune with and in touch with my clients that are still in the startup phase, which is why I love having businesses that are at all the different phases of the journey.

Starting point is 00:17:30 The other thing that's really important to me is really understanding different business models, different price points, different go-to-market strategies. And so that was one of the other reasons why I've built my companies in the portfolio the way that I have because I don't want to be teaching through the lens of, a singular approach to doing things. And I found that what has happened in the online space is a lot of people that are teaching business, they don't have depth and breadth of experience. And so what happens is they know their one thing. And when their one thing tilts off a little bit, they're screwed, their clients are screwed, and now everybody's screwed. So my focus is how do I

Starting point is 00:18:11 really deepen and strengthen my depth and breadth of experience as a business mentor so that when I'm teaching business, I can teach from a very well-rounded perspective of what's right for this person sitting in front of me, not what's the one thing I recommend because it's the only one thing that I know, right? And that is a very, very, very important distinction for people to understand when they're choosing to learn business from someone. So this is a journey for me that I want to build the portfolio to nine figures. I'm going to work for the next 10 years to do that. I think I can get the portfolio to nine figures within 10 years. But for me, it's really as much about the learning experience and how that learning experience will actually be enriching for the

Starting point is 00:18:56 people that I'm here to help as it is about the goal or the outcome or what level of success any one of these companies is able to achieve. I love that. I feel like that's so smart. And I really appreciate how you're so thoughtful about making sure the businesses that you design sort of like feed into each other. and help you learn about how you can be a better business coach and all that kind of stuff. So I love that. When you first started your company, did you already have kids and a husband? No.

Starting point is 00:19:26 So let me just think back. So I was dating my husband for a couple years while I was still in corporate. And then I don't remember if we got engaged first or if I started the business first, but I was already with my husband. I didn't have a business. I was already with my husband and we had been together for years. I started the business. And then just as my business started like taking off, I found out I was pregnant with Madison.

Starting point is 00:19:47 And I was like, oh, who shit? Right. So that was crazy and awesome. Obviously, we were, you know, so excited and so thrilled Madison's about to turn 10, you know, this month. And, you know, that was amazing. But that was also like a huge new learning curve for me because now I'm like, you know, my biggest focus in my life is my family, right? And so figuring that out was really key.

Starting point is 00:20:14 But I'm actually super thankful because I was still working my full-time job. So I had to learn how to run and grow my business in really small increments of time. And actually what that created for me was the discipline that even now that I am a full-time entrepreneur, I still feel like I'm able to put my family first and have time for my faith and be able to invest in other areas of my life that matter because I was never kind of one of those entrepreneurs that was working, you know, 80 hours a week in my business simply because I couldn't. It just was off the table. But for me, it worked out great because I had to figure out how to be more efficient. I had to figure out how to do this thing without leaning on all the

Starting point is 00:20:56 hours, but instead being better and more intentional about what I was doing to get, you know, a result in less time. I'm going to dig deep on this because I think that a lot of women are facing this issue. Even I am facing this issue of it is very hard to figure out how to build a family and build a business. So now I'm in my mid-30s. I was with somebody for like 12 years and we broke up because he didn't want me to start my business. This was like three years ago. And I've been dating, but I haven't been able to find a person who like feel secure with what I'm doing, who understands. And I also feel like who would accept the fact that I have this baby that's not a real baby, it's my business, right? Yeah. Yeah. And so I just want to understand, like, what do you think as a

Starting point is 00:21:41 woman you need to do to build a business that prioritizes family? Because I think a lot of women want a business and a family now. Yeah. I mean, absolutely. Well, I think, you know, knowing what your values are and being clear about them, right? And I think to your point, how, you know, finding a spouse, I was actually, my husband and I were having this conversation this weekend, your marriage is the greatest form of generational wealth that you can ever pass down, right? Because if you look at all the experiences that we've all had in our own lives, good and bad, right, your whole family tree gets reshaped by having a great marriage. And I think the first step in answering that question that you just asked, how do you have

Starting point is 00:22:25 a business and have a family and be able to do both of these things is you have to choose someone that is going to be all in supporting you to both pursue your dreams, go as high and as far as you can possibly go, be all in, you know, on supporting you, but also know that it's going to be this balancing act. And so I think you're good for you, you know, that you made that choice, both when you were like, I want to have both and, you know, I need this, you know, support to do it. And also taking your time to find someone that's going to be supportive of that. because I would say you have to have as strong of a team at home as you do in the office. And that's rule number one.

Starting point is 00:23:04 I've actually recorded a bunch of podcasts about it because so many women, they say they want to have a family and they want to have a business. But then they don't set themselves up at home with the right support system to make that viable. Like I'll hear from women that are like, and I'm still cleaning the kitchen at 10 o'clock at night and I'm doing dishes and I'm doing laundry and I'm doing this. And it's like, no, like if you want to be a CEO, if you want to be paid like a CEO, you need to act like one. And that means that you need to have support at home. Now, not everyone is going to have a spouse. For me, Billy and I made the decision. He's home full-time.

Starting point is 00:23:40 So he is literally like he runs our home. He manages our vendors. He is driving Madison to school and picking her up every day. Like, we have a system. But we also have help. And not everybody has that with their spouse where their spouse is going to be home. Not everybody's spouse wants to be home. Not everybody's spouse is able to be home.

Starting point is 00:23:58 That's okay. But you have to staff at home, right? So it's either going to be you and your spouse and then added help or it's going to be you and a lot of added help knowing that both you and your spouse are going to be out in the workforce, right? And so I actually put together a training for my clients on this showing, you know, it's a 40 to 60 hour a week set of responsibilities at home. that either need to be divided between you and your spouse on top of your full-time jobs

Starting point is 00:24:29 or you need to get help to do it. And I think the reason why it's so hard for so many women is they have guilt or shame or they don't believe that they're worthy or deserving of having the support and help that they need at home to manage those other things so that they can build their business. And then what happens is they're just burning the candle at both ends and they can't meet the needs either place. They can't meet the needs in the home. They can't meet the needs in the office.

Starting point is 00:24:57 And then they have no time for their relationship with their children, with their husband, and then everything kind of like implodes, right? So I know this is a really long answer to your question. It's a topic that I'm really, really passionate about. I think that – I think it's becoming more and more important. I think a lot of women are single now because of this. Yeah, this is what's happening.

Starting point is 00:25:18 And I have been speaking more and more and more about this, because I think there's a lot of unrealistic expectations that need to be broken down, both in business and at home in order to make it viable. And I also think that you have to understand that, like, every moment that you spend at home, like cleaning, doing dishes, doing laundry, doing, like, tasks that someone can be doing for you, that's a moment that you're not spending with your spouse, with your children. That is so, so, so precious. And so I think everybody thinks about in business when you're building a team, if someone can do it better, faster, and cheaper than you can, you should get help.

Starting point is 00:25:56 But you need to think about your team in the office and your team at home. And you have to make sense out of this equation. It's a mathematical equation. There's only a set number of hours each day. Prioritizing family means that you need to accommodate for that all the way down and pull that all the way through. So I think it's one being with a person that's going to support you and going to be like all in on that and being clear on your roles in the family, I think is huge. Like it's huge. And I think the more that women can be empowered to be clear about that when they're getting into a relationship, they're going to be set up for success for the long term.

Starting point is 00:26:39 And then I think the other part of it is just the evolution of women at work. is much earlier in its historical trajectory than men. And so there's a massive dynamic change that's happened in the last 20 years of now a lot of women being the bread earners, the breadwinners, a lot of women that are working outside of the home. But what's happened is although the evolution of women at work has changed, the evolution of women at home has not in a lot of instances, and that's our responsibility. That's not someone's job to come in and do. for us, we have to take the bull by the horns and say, like, I'm going to lead the family in this way. And that means I'm going to need support and help, you know, in these other areas. And I think

Starting point is 00:27:26 we need to, like, speak about that, right? And encourage women to, like, give themselves that gift of freedom to be able to make millions of dollars and put their family first and have the support so that they're not burning themselves out, you know, in the process of doing that. What's up, Gap, gang? If your health routine disappears the second your week gets busy, it might just be too complicated. You need something easy that you can have in your routine that you'll never forget. For me, AG1 keeps things really simple. It's a daily health drink that combines a multivitamin, pre-embiotic, superfoods, and antioxidants in one scoop.

Starting point is 00:28:04 AG1 helps maintain energy, supports gut health, immune health, and it's clinically shown to support gut health and fill common nutrient gaps. And with the next-gen formula, you're getting 75 plus ingredients that are clinically shown to improve key nutrient levels within just three months. Us entrepreneurs have enough on our plates. We've got teams, tools, systems. Your health habits should not just feel like another project on your to-do list. And yeah, fam, I've got a special offer for you. For a limited time, you can save 20% off your first subscription order of AG1 NextGen or AG1

Starting point is 00:28:36 pro at drinkag1.com slash profiting. That's drinkag1.com. profiting. What's up, young improfitters? One thing I learned from building my own business is that the scariest part of starting is definitely not coming up with the idea. That's the fun, imaginative part. The scary part is realizing, okay, now I actually need a way to sell this. When I built my online store for Yap Academy, I didn't want to spend weeks figuring out how to code websites, how to figure out payments and all that technical stuff. I didn't want to hire for that either. That's why Shopify made so much sense for me. You can get your store up and running in just a few steps, just a couple days. And if you ever get stuck, Sidekick AI can guide you along the way.

Starting point is 00:29:18 I'm also obsessed with ShopPay because once somebody is ready to buy, you don't want any friction getting in their way. ShopPay lets them pay in easy installments, and it's one of the reasons why the buying experience on Shopify feels so seamless. If you're ready to hear of your first sale today, head over to Shopify.com slash profiting to start your free trial today. That's right, start your free trial at Shopify.com slash profiting. That's Shopify.com slash profiting. Yapam, one of the most exciting things happening in our business is that we're building Yap Media HQ right here in Austin, the podcast capital of the world.

Starting point is 00:29:59 And we are hiring like crazy in Austin. We've got five open positions based in Austin alone. And I don't have a lot of time to think about hiring. I'm building studios. I'm building an office. There's so much going on. And I don't have a recruitment agency that I work with. I feel like they're so expensive.

Starting point is 00:30:15 I trust, indeed, sponsor jobs. I don't want to post up a job on multiple job sites. I don't have time for that either. I want to reach the right people with the right skills, the right specifications, and the right location. Indeed, sponsored jobs allows me to do that. Indeed, sponsored jobs gives your posts more visibility, helps you connect with quality candidates, and the best part is you only pay for results.

Starting point is 00:30:40 Spend less time searching and more time actually interviewing candidates who check all of your boxes. Less stress, less time, more results. When you need the right person to cut through the chaos, this is a job for Indeed sponsor jobs. And listeners of this show will get a $75 sponsored job credit to help give your job the premium status it deserves at Indeed.com. slash podcast. Just go to Indeed.com slash podcast right now and support our show by saying you heard about Indeed on this podcast. Indeed.com slash podcast. Terms and conditions apply. Need a hiring hero? This is a job for Indeed sponsored jobs. So yeah, and I'm seeing a lot of these really successful female entrepreneurs. Like Jenna Coucher is another example. Her husband is a stay at home dad now. So what was that

Starting point is 00:31:27 conversation like with your husband? Like did he have to quit his career? And, like just basically so, you know, those roles. Yeah, tell me that. Yeah, it's so interesting. So, yeah, so we were both working corporate jobs when we met and started dating. And then when we started talking about a family, this is like before we were engaged, before we were married, before we had Madison, we both had decided that we did not want to put our children in daycare. So we made the decision before we like moved forward with our family that we didn't want to put our children in daycare that we wanted to like fully raise them ourselves and that we wanted to make sure that our core focus was on family and building a life together right and then during that time I started

Starting point is 00:32:10 my business the business started to take off I was I became really passionate about the work and you know Billy was working his corporate job and he was like you know this isn't like the passion of my life like you know like it was just and so it just made sense for us because we already knew what we wanted and what we wanted was to both be home. We wanted to both be working out of the home. We wanted to be both able to put our family first and be able to really put a focus on our children, our family, as our family grew. And it just made sense. And I'm really lucky. And I do say, like, I am privileged because I have a husband that was willing to embrace his role becoming full-time focus on our family, our home, Madison, you know, the things that are needed. And you know, the things that are needed.

Starting point is 00:32:54 And it's a big job and it's a lot. I think as business owners, we think we do a lot. I think a lot of times people that have never been home full time don't realize like how significant and how heavy that responsibility is too because you are also feeling all the things that your partner or your spouse are going through, but you can't do anything about it. Right? So yeah. Yeah. So we were really lucky in that way because it was a very just natural evolution for us and it just fit in with kind of our life plan, which was we wanted freedom. We wanted to be able to travel. We wanted to be able to be home with our children. We wanted to be able to prioritize family. And I knew the reason that I wanted to build this business was not just to make a difference and be of service, but also so that

Starting point is 00:33:41 those other family goals could be met because in corporate, I was traveling all the time. I was on planes and trains and I was away and I was managing 17 branches. So I had that experience of what it looks like to be out in the world like that. And I was like, I'm never going to be able to have a relationship with my husband or my daughter in the way that I want to if I don't rearrange these chess pieces, right? So yeah, I think life design is really important. I think that we forget, you know, we dream so much about the goals that we want to have in our business or we dream about the income that we want to make or, you know, people have dreams of things that they want to accomplish. And I think a lot of times what people forget is like life design. Like you get to

Starting point is 00:34:29 design your life, but you have to be thoughtful and intentional and spend hours thinking and talking about what you want life to look like. And I think that sometimes we forget we have so much power. We have so much power to create change in our lives and to make things look how we want them to look. And sometimes how we want them to look looks really different from where we're sitting. Maybe someone listening this podcast today is like, you're talking about all these things, Kelly, but like I don't have that support system and I don't have this and I don't have that and I fully understand that. And so you're being called to consider what is a new decision that needs to be made. what is that next step and courage that you need to make that takes you from saying,

Starting point is 00:35:13 I don't have that support, I don't have that potential, I don't have that structure, I don't have that in place. It's not possible to me to making a decision that will begin to make that possible for you, just like my day on the lunch line where I was like, never again. Yeah, never again. And we all have the opportunity every time something happens in our life. Maybe for you, it's listening to this podcast today to be like, what am I tolerating? Because what we tolerate, we perpetuate, right? And so sometimes it's just a little

Starting point is 00:35:44 pattern interrupt that we're like, I'm going to make a different decision, right? One more question for you on this family approach to business. Men like to provide, and it's like their nature to provide. I feel like when they don't have purpose or they're not providing, they can get really insecure and like feel like they're not contributing. So I have a couple questions on this. Like, does your husband have equity in your business? Is he actually working in your business or is he completely like separated from the business? Yeah, that was another thing that we talked a lot about and that we've been very definitive about. He does not work in the business. He's on the payroll as a risk consultant because I will bring him in if I have a very specific situation that comes up that I want unbiased

Starting point is 00:36:29 feedback on where I don't want someone that has an agenda outside of our family. But he doesn't not work at all in the business. And that has been another life-changing decision, life-changing decision, because I don't want to sit at dinner every night after I worked all day long and talk all night long about the business, right? So what happens so many times is this idea of working together sounds very romantic and wonderful and amazing. And would it be great to have extra set of hands in my business? Sure. But do I want to take my marriage and turn it into a business partnership? On my side, no thank you. There are lots of people that do this that would say the exact opposite that work in their business together. They love it. It's great for them. They wouldn't have it

Starting point is 00:37:21 any other way. On my side, I'm like, heck no. I want my marriage to be about our life. I want my marriage, about our relationship. When we're sitting and having dinner, I just want to talk to Madison about her day. I want to be focused on what we're doing, what we're creating as a family. And so that was another definitive decision that we made that he's not in the business. And that's why, I mean, he certainly could be and he's more than capable. And I'm sure he asked me all the time. He's like, do you want me to come in? Do you? And I'm like, no. Like, I'm so happy with our life dynamic that I would never want to mess with that just to get a little further ahead in the business. Mm-hmm. Okay, I do have one last question on this because it's so interesting. Do you think two entrepreneurs can make it work? Or do you feel like that's tough?

Starting point is 00:38:09 I mean, I'm never going to say never, right? Because I'm sure there's always examples of everything. Just like when we talk about marketing, right? It's like, it all works. You can find an example of every single marketing strategy that works. I'm sure you can find an example of two entrepreneurs that work. What I will say is that the divorce rate is climbing and climbing and climbing for a reason. And when you don't have time together as a couple to talk, to dream, to focus on your life, to focus on your children, to be emotionally available for each other, to be present, because you know, Hala, you know what it's like.

Starting point is 00:38:53 When you run a company, it is so hard to switch that off. It is so hard to switch that off. Now imagine both people in the relationship are caring, that burden with them from the moment that they wake up in the morning until the moment that their head hits the pillow. I mean, it's not surprising why that doesn't work in a lot of instances. So again, am I like against that? No. I have, I actually have a couple clients of ours that do very, very well, you know, that either work together or both have businesses. So it's not like a philosophical difference. For me, it's experiential. Like, what do you want your life designed to be? For me, I would never want to be in a relationship with another entrepreneur because it would be very difficult for us to create space that was pure, that was just ours. You know what I mean?

Starting point is 00:39:45 Yeah. I love this. I love that we have this conversation. I feel like it's such a hot topic. I want to shift into talking about customers, getting customers, launching, selling, all that kind of stuff. So a lot of my listeners are on the younger side. I've got listeners of all ages, but a lot of are not entrepreneurs yet wanting to be entrepreneurs. And I've heard you say lately that you feel like the space is like really shifting, like the marketplace in general is shifting, what customers want is shifting. Can you give us some insight on that? Yeah. I mean, I love what I see happening in the market. I've seen a massive shift in buying mentality like in the last 90 days. You know, we onboarded almost 200 clients in the last two months. And what we're

Starting point is 00:40:32 seeing and what we're hearing is that the currency of integrity has just exploded. And what I mean by that is, you know, I think when we were in a big expansion cycle, people were just so focused on, like, what can this person do for me? What can I get? What's the outcome? You know, all of those things, which is fine, right? And, you know, if you have a great product or a great service, like, cool, you know. But what, what I keep hearing from people over and over again is like, I trust you, I trust your organization. I believe in the values that you share about. A lot of people have been coming to us and saying, and we sell obviously high ticket, you know, so people are spending $30, $50,000, $80,000 when they're joining, you know, a lot of my products. And they're saying,

Starting point is 00:41:22 you know, you have been so outspoken and truthful about the dynamics of what's happening in the market and the shifts and the changes. And you were one of the only people that was really sharing, like, here are the things like we don't know yet. And these are the things that we're doing testing on. And these are the things that we need to explore. So that's why I say the currency of integrity. I think that people are making decisions much more through the lens of values now.

Starting point is 00:41:52 And they're looking for people and organizations to partner with that they genuinely feel reflect the values that that matter to them and that there's a congruence and an alignment in that beyond just a product or a service or the outcome that you can get from it. I think also what's happened is there's been just a huge, there's been a big collapse of trust in the market because over the last year, obviously, you know, we saw 23 there were more business closures than, you know, the last, I don't even know, probably 10 years. If you look, look at the chart of business closures, it's a hockey stick to the moon. And that is continuing in the first quarter of the year as well. And, you know, I think that there's been a lot of trust

Starting point is 00:42:40 loss because a lot of business owners have started doing really like frantic and fast pivots and some of it business closure, some of its programs being shut down, some of its complete business changes, niece changes, focus changes. And, you know, very, I'll call it like erratic behavior. And, you know, and like no judgment because, listen, like the last couple years were hard. You know what I mean? So like I get it. Like I'm not judging anyone. Everyone is doing their best in that given moment, right? And different people have different levels of business expertise and capability and all of that. So it is what it is. But when you ask me, like, what is happening in the market from a buyer mindset from a buyer inclination?

Starting point is 00:43:29 They're watching this erratic behavior from so many people that when they see brands that are really focused on continuity, trust building, consistency, core messaging, values. And they feel like they know what to expect from a brand. They feel a lot safer investing in the brand. And so I'm seeing my businesses. I feel like, you know, we've had great years in the past. We've had bad years, good years. I've been through every season and cycle of business.

Starting point is 00:44:02 I've been in business since 2012 for myself. I feel like this year we're just seeing all the ships rise already just a couple months in as kind of like payback for that consistency that they saw from us of unwavering focus and diligence and customer-centric behavior over the last year. As things were getting so insane and crazy, we were like, nope, we're here. Like, we're here. We're steady. We're consistent.

Starting point is 00:44:29 So did that answer your question? Yeah, definitely. And another piece of this that I'd love for you to touch on is this element of people wanting more intimacy, wanting to actually speak to the companies that they might work with or the people that they might work with and not just like relying on this like automation of technology that so many people are relying on. Oh my God, it's massive. I mean, I could do a whole, we could do a whole show about this all because it's so fascinating.

Starting point is 00:44:56 And this goes back to conviction marketing, you know. and conviction marketing will always be the core of that methodology of self-trust and be willing to dig when everybody else saggs. You know, starting in 2023, we saw this explosion of people leveraging AI, starting to do their content through AI. They're firing their copyrighter because they want to use AI. And everybody wants to over-digitize, automate, you know, whatever. But what's happening is customers are voting with their dollars to say, I don't want to be. I don't want to, want that. I want to work with a person. I want to speak with a member of the team. I want to have a relationship with my service provider. And so it's really, really interesting because,

Starting point is 00:45:40 especially in the space that I'm in, right, like a lot of my peers and competitors immediately pivoted in 2023 to launching, leveraging AI, writing, copy using AI, like everything my competitors were doing. And I was out here screaming, like, no, like it's about the human-centric approach. It's about the relationship. And we're seeing that in the growth of my businesses. So, you know, I think there's a time in place for automation. I have a Black Belt Six Sigma that runs the operations, you know, for my largest company. And so we will leverage technology and automation on the back end of repetitive tasks where it doesn't take away from the human-centric focus of the business and the brand. But I think people should really move with caution around that because

Starting point is 00:46:27 people are sick of dialing into a system. They're sick of tech where they can't get a human. They're frustrated by spending money and making buying decisions and not being able to access support. And they're making decisions differently. It's not like they're just getting frustrated and then they're continuing to buy that way. They're getting frustrated and then they're making a different buying decision. So this is just a massive opportunity because, you know, you and I have had this conversation hall, you know, obviously with what you're doing with the podcast agency, you know, brand building is like the most valuable thing that an entrepreneur or business owner can focus on, which is why what you do is so important and so powerful. And I've been talking so

Starting point is 00:47:13 lately about the tortoise and the hair, right? Because I think that a lot of what's happening in the market right now is there's this like huge separation happening of the people that choose the fast easy button and they're really struggling. And then there's the people that chose the slow and steady wins the race. And from my view, and I'm seeing it with my own customers as well, I mean, they're exploding right now. And what's happening is I think that slow and steady wins the race approach, it's translating to the market. And people, like I said, they're voting with their dollars, you know, that's the kind of service provider they want to work with, you know. Totally. I'm so aligned with everything that you're saying. And by the way, guys, I know that Kelly touched on conviction marketing. We did a whole hour long episode, episode number 155. Go check that out. I highly, highly recommend it. Also recommend conviction marketing the book. So we've about 10 minutes left, or a little less than 10 minutes. And speaking of this, like having more of a client facing approach, actually having two-way communication. You've got this live launch method, which I know incorporates a lot of that. Can you give us like a

Starting point is 00:48:21 high level of what that is? Yeah. So, you know, I've been teaching a live launch since 2018. I wrote a book on it, trademark the methodology. It became kind of common vernacular in the online marketing space, but a lot of people have learned it from someone other than me. And so there is the live launch. And I just want to clarify that. And if you're interested, you guys can, you know, look up my brand and get the book and all of those things. But the live launch method, how going back to what you were asking me earlier about sales, is really about taking this heart of leading by giving, serving, teaching, really focusing on connecting with your marketing your audience, leveraging the power of intuition, two-way communication.

Starting point is 00:49:03 And it's creating these virtual live experiences that move people through an awareness shift. They get information, education, inspiration, contextualization, implementation, and then ultimately you make an invitation. And it's a process and a system that you bring people. through that allows them to get to a yes. And it doesn't require any high pressure selling tactics. It doesn't require any slick, crazy, weird, you know, pressure-filled marketing tactics. It's just leading people to come to the conclusion that, yes, like this is, this is experience, the result, and the team that I want to partner with. And so there's a lot that goes into the way

Starting point is 00:49:47 that we teach the method. And I actually just did a full, update, nine hours of teaching on all of the updates, because the market has shifted, right? The market has shifted. The market has shifted. yet, the live lunch is a great methodology to explore, especially if, you know, similar to Hala and I, you really want a methodology that is service-based that focuses on inspiring, educating, empowering, and inviting in a meaningful way that feels really good both ways. And, you know, we tend to teach people to use the live launch method with, you know, high-ticket

Starting point is 00:50:42 products, but you can also use it with mid-ticket. Some people use it with low-ticket. So there's lots of different formats and platforms that you, you know, you know, you can use it. you can deliver it on. Yeah. And from my understanding, like you said, it's like these live workshops. I am having so much success with webinars. So I can't even imagine what like a more, it sounds like a more concerted effort around like many webinars, right? I can even imagine the results. So I can't wait to join that free session that you have. And I'd love for you to come back on and promote it before that happens so that we can really talk deep about that. Let's do that. I would so love that. Yeah. And that's what I would say. Like this is.

Starting point is 00:51:19 the thing. It's like taking what you do in a webinar and it's just like exploding it like 10x, 100x because it's taking those same principles except the only difference is, is from a psychological standpoint, people need seven to nine hours to engage with your brand to really go through the whole no like trust buy process. So all it's doing is condensing the buying cycle down. So maybe instead of someone attending three webinars, you know, maybe they'll need less than that. But it also my favorite thing about the live launch is that it really allows you to position your business as a category of one because you design your launch ones and you do launch cycles over and over again. So what that allows you to do is you become known. You become the go-to for that thing.

Starting point is 00:52:05 So what I love about the live launch, because people are always asking me like, do you do them paid? Do you do them for free? I always do them for free. And the reason I do them for free is I want to focus on people getting so much value from interacting with my brand that every person that experienced that live launch, they're either going to be a customer, be a future customer, or they're going to be an ambassador that tells someone else that ends up becoming a customer, right? So there's a lot of value beyond just the sales transaction in the experience that you're creating. I can completely understand.

Starting point is 00:52:40 I feel like for somebody like me, I've got like podcasts to trust me with all this social proof. Like I'm already dominating my field. So it makes sense that somebody can go. to an hour-long webinar and convert a high-ticket offer. But for somebody who doesn't have that, you need to, like, warm them up. Same reason why I feel like I personally hate paid ads. Yeah. I don't know. Are you do, are you suggest doing paid ads for lead generation for any of this, or is it all organic? I do. I do both. So we just finished a launch in January,

Starting point is 00:53:10 and we did a mix. We did a little bit of paid advertising, a lot of organic. So we do a mix. And I think like advertising plays a role, right? And it has its place. I love organic. I think the degree to which you can build that rapport and engagement with your audience is huge, right? And then I think, you know, advertising is a way that you can enhance it even further. But I think like, especially for someone listening to this show, if you're earlier on in the process, like you want to start building your brand, building your audience, building your rapport. And you should start by doing it. organic. And then maybe down the line, you'll expand, you know, and build upon that. Okay, one last question. Then we're going to have to close this out. How do you suggest that we price our offer? Oh, gosh, that's such a, that's such a good question. That is a complex question. So here's the thing, right? The thing is, is when someone invests in one of your product services or programs, you want what they spend to feel really insignificant in comparison to the outcome that they achieve, right? So you want to think about what do you want to invest in this product

Starting point is 00:54:22 in order to maximize the potential for transformation result or outcome that it can create, right? And so I always lean on the high end. I'm always, I always recommend that people price in like the 75th percentile of like the span. Because when you look at any product, any market, there's a low end and there's a high end. Right? I always say, There's Walmart, there's Louis Vuitton, right? You can be the kind of brand that you want to be. You can place yourself where you want to be. What I tell to people all the time is that a lot of people underpriced their business

Starting point is 00:54:55 and then they think that they'll get more business because of it. And a lot of times what that does is it actually mispositions you in the market because now you're looking like a novice, right? You're not looking like you're the best in the world at what you do. So it's a complex – it's a complex conversation. because I think that it depends on the outcome that people get. It depends on, for example, when I price my products, I'm looking at how do I want to staff this product?

Starting point is 00:55:25 And what is that investment from me going to require to staff this product in a way that we can way over deliver for clients? So there's a big difference between if you're doing a digital product that doesn't require any human touch, no interaction, no anything, versus if you're staffing a high product where there's actually client delivery. And so your strategy has to be very different depending upon the outcome, the client experience, the results that you want them to be able to get, and what you need to spend in order to make sure that that product is exceptional. Okay, well, I want to be super respectful of your time.

Starting point is 00:56:00 Kelly, I'd love for you to come back to have like a very like sales, the live launch focus before that launch. So let's coordinate that. Okay. So what is one actionable thing our young improfitors can do today to become more? more profiting tomorrow. Oh, well, I would say get on podcasts, right? Come talk to Hala, figure out you can get on more podcasts. I mean, I think that there is, there's nothing, let's put it this way.

Starting point is 00:56:26 There's nothing more beneficial or valuable to do with your time than build brand. Because brand always supersedes a single sale. Brand will help you make multiple sales, whereas a single sale is just a transaction. So take action by either starting your own podcast, getting on other people's, or ideally both, ideally both, growing your show and going on other people's. And it's a great way to get clear on articulating your message, which is going to then translate into your sales, your marketing, your growth strategy, all of those other things. The more that you speak about what you believe and about what you teach and about what you want

Starting point is 00:57:06 to serve on, the easier it's going to become to sell it. Okay. And my last question, and you can be super short because I know you got to go. what is your secret to profiting in life? Can be anything. It's just staying focused. You know, I think the biggest thing is, like, get clear on what you really, really, really, really want and say no to everything that isn't that.

Starting point is 00:57:30 So good. That's it. Kelly, you've been amazing. Thank you so much for your time. Where can everybody learn more about you and all of your programs? Yeah. I would definitely say check out the Kelly Rote show. That's my favorite place to serve and teach and, and, and, and, and,

Starting point is 00:57:44 and gives to the Kelly Roach show and then connect with me. Connect with me on Facebook, Kelly Roach or Instagram, Kelly Roach official. Awesome. Well, we can't wait to have you back. Thank you so much. Thanks for having me.

Young and Profiting with Hala Taha - Kelly Roach: Scale Your Business Without Sacrificing Your Life | Entrepreneurship | YAPClassic

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