Young and Profiting with Hala Taha - The Social Media Strategies Top Creators Use to Build Loyal Audiences | Marketing | YAPCreator Replay | E2
Episode Date: March 18, 2026Social media rewards authenticity, yet many creator-entrepreneurs still hide behind polished perfection. In today's crowded digital space, audiences trust and connect with real, relatable people far m...ore than curated personas. In this episode of the YAPCreator Series Replay, Hala Taha shares social media and personal branding strategies along with insights from GaryVee, Kat Norton, Rudy Mawer, and more, to help entrepreneurs build trust, grow their brand, and turn casual followers into loyal fans. In this episode, Hala will discuss: (00:00) Introduction (00:57) Rory Vaden’s 3Es for Building Online Trust (05:06) Video Marketing as a Trust Accelerator (09:09) Creating an Authentic Brand as a Content Creator (13:38) Branding Consistency for Instant Recognition (19:39) GaryVee’s Guide to Niche Targeting (24:27) Jasmine Star on Building Loyal Communities (27:06) Monetizing Your Audience Authentically Hala Taha is the host of Young and Profiting, a top 10 business and entrepreneurship podcast on Apple and Spotify. She’s the founder and CEO of YAP Media, an award-winning social media and podcast production agency, as well as the YAP Media Network, where she helps renowned podcasters like Russell Brunson, Jenna Kutcher, and Neil Patel grow and monetize their shows. Through her work, Hala has become one of the most influential creator entrepreneurs in podcasting. Sponsored By: Indeed - Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/profiting Shopify - Start your $1/month trial at Shopify.com/profiting. Spectrum Business - Keep your business connected seamlessly with fast, reliable Internet, Phone, TV, and Mobile services. Visit https://spectrum.com/Business to learn more. Northwest Registered Agent - Build your brand and get your complete business identity in just 10 clicks and 10 minutes at northwestregisteredagent.com/paidyap Framer - Publish beautiful and production-ready websites. Go to Framer.com/profiting and get 30% off their Framer Pro annual plan. Quo - Run your business communications the smart way. Try Quo for free, plus get 20% off your first 6 months when you go to quo.com/profiting Experian - Manage and cancel your unwanted subscriptions and reduce your bills. Get started now with the Experian App and let your Big Financial Friend do the work for you. See experian.com for details. Bitdefender - Start protecting your business today with Bitdefender Ultimate Small Business Security. Get 30% off your plan at bitdefender.com/profiting Intuit - Start paying bills the smart way, not the hard way. Learn more at QuickBooks.com/billpay Resources Mentioned: YAP E274 with Rory Vaden: youngandprofiting.co/3PbOns6 YAP E278 with Sean Cannell: youngandprofiting.co/4sTTg7T YAP E279 with Sean Cannell: youngandprofiting.co/40zkF2M YAP E316 with Kat Norton: youngandprofiting.co/4sejYYP YAP E318 with Rudy Mawer: youngandprofiting.co/3PaS41e YAP E291 with GaryVee: youngandprofiting.co/4dncWw6 YAP E130 with Jasmine Star: youngandprofiting.co/4sMkYTR YAP E252 with Harley Finkelstein: youngandprofiting.co/4dp0nR0 YAPCreator Replay E1: youngandprofiting.co/4sMFe7E Active Deals - youngandprofiting.com/deals Key YAP Links Reviews - ratethispodcast.com/yap YouTube - youtube.com/c/YoungandProfiting Newsletter - youngandprofiting.co/newsletter LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ Social + Podcast Services: yapmedia.com Transcripts - youngandprofiting.com/episodes-new Entrepreneurship, Entrepreneurship Podcast, Business, Business Podcast, Self Improvement, Self-Improvement, Personal Development, Starting a Business, Strategy, Investing, Sales, Selling, Psychology, Productivity, Entrepreneurs, AI, Artificial Intelligence, Technology, Marketing, Negotiation, Money, Finance, Side Hustle, Startup, Mental Health, Career, Leadership, Mindset, Health, Growth Mindset, SEO, E-commerce, LinkedIn, Instagram, Digital Marketing, Storytelling, Advertising
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Yeah, fam, I have really exciting news. After almost eight years of running this podcast, I finally
was nominated for an I-Heart podcast award, which is like the Grammys of Podcasting.
I'm heading up against the diary of the CEO, acquired, earn your leisure, and all these amazing
shows for the best business and finance podcasts. If you love Young and Profiting and you love
this show and you want me to win, the best way to help me is to write me a five-star review
on Apple Podcasts. And also to subscribe to my YouTube channel.
and engage on our videos.
I also was nominated for an Indie Pack Award.
It's the first ever independent podcast and creator awards.
That's also happening in a couple weeks,
and I was nominated for the best business and entrepreneurship podcast.
I'm competing against Ice Coffee Hour and a number of awesome shows.
And again, if you want to help me win these awards,
please write me a five-star review on Apple Podcasts
and follow our YouTube channel and engage on our videos.
I appreciate any support.
If you guys have been to my free webinars,
if you learn from the podcast.
And you guys know that I never ask you for anything.
This is the one time I'm asking you guys to support the show
by writing us a review or engaging on our YouTube channel.
I hope to take home these wins, and thanks again for supporting the show.
Yap Gang.
We're continuing with the Yap Creator Series replay,
and today we're going to talk about something that I truly believe
is the foundation of every great brand, trust and authenticity.
In a world where everyone is creating content,
the creators who actually win and stand out
aren't just the ones with the best cameras
or the biggest budgets.
They're the ones that their audience genuinely believes in.
And building that kind of connection takes intention.
So in this episode, I'm breaking down
why trust and authenticity matter so much,
how to nurture that over time,
and sharing some of the best lessons
that I've picked up from past the app guests
that can help turn your casual followers
into loyal ride-or-die-die communities.
So yeah, fam, if you're building a brand online, you do not want to skip this one.
Building trust online is crucial, especially when you don't interact with your audience face-to-face.
In a digital world, trust transforms casual followers into loyal supporters and eventually customers.
But how do you establish that trust from behind a screen?
The first step is to get personal.
That means being open about meaningful details from your life.
Sharing who you are behind the polished brand makes you relatable, approachable, and real.
Rory Vaden, a brand-building expert,
explained to me why this personal connection
is so essential for building trust
and why it even made him change his mind
about the people on social media
who like to post about their every meal.
How do you best build trust online?
We would say, how do you best build trust offline?
If you made a list of the top 10 people
you trust in your life,
like would trust with your life or with your kids,
there's a good chance you know those people intimately.
You know where they eat.
you know where they live, you know about their families,
you know where they went to college,
you know where they grew up,
you know about their siblings,
you know maybe some of their fears,
you know some of their mistakes,
you know those people intimately.
And when I first got on social media,
I was like, oh my gosh, this is so stupid.
Why is everyone posting pictures of what they ate?
And then I realized, oh,
because we trust people
that we know intimate details
about their life.
Now that doesn't mean you have to post pictures of your kids, right?
There's a lot of reasons why not to and a lot of fears, why not to.
AJ and I happen to do it a lot.
AJ is my wife and she's also my co-founder and the CEO of Brand Builders Group, by the way.
We were business partners in our former company that we sold,
and then we started Brand Builders Group just the two of us,
and she's the CEO, and I'm the CMO, and we're married, right?
So we got two kids, so we happen to share those things occasionally.
So we trust people that we know details about their life, right?
If I see someone walking down the alley, I've never seen them before.
I don't know anything about the person.
I don't care what the color of their skin is.
If it's dark and it's an alley and I've never seen the person before,
I don't care if it's a man, a woman, or their age, my spidey senses go up.
I'm in an alley with a stranger.
And that's how it is, right?
Who's going to buy from a stranger?
Nobody.
So they got to know something about you.
Who else do we trust?
in real life. Well, we tend to trust people who we learn from. We trust pastors. We trust lawyers. We
trust accountants. We trust doctors. We trust experts. We trust people. We trust teachers. We trust
mentors. We trust counselors. We trust people who teach us things. We tend to trust people who
entertain us, right? They make us laugh. They make us inspired. We see them on movies. I mean, think
about that. We trust movie stars who we've never met, but we see them a lot. Who else do we trust in
real life? We tend to trust people who encourage us in our darkest moments. The people who were there
when you had your heartbreak, when you didn't get into that school, or you didn't get that job,
or the relationship fell apart, or, you know, you lost money on that deal. The people who were
there to encourage us in that moment, those are the people we trust because it's like we've been
through the fire, right? I know you. You got my back.
So when you roll that forward to online, we have three simple strategies that we teach.
We call them the three E's for content marketing.
First of all, educate, encourage, and entertain.
We typically say, you know, your feed should be more of what you do, and it should educate,
encourage, or entertain because strangers don't care about your cat.
The only people who care about your cat typically are going to be, once they're intrigued
by you and they want to kind of really vet you out, that's where they're.
they go, who are you really, right?
Rory talks about how trust comes from familiarity.
People trust those that they feel that they know,
whether that's through personal stories, inspiration, or education.
His 3E's framework, educate, encourage, and entertain
is a simple yet powerful way to build genuine relationships online.
But how can we take this trust building to the next level?
Well, some of you are looking at it right now.
And that's video.
I learned about the trust building power of video from Sean Cannell,
an expert on video marketing and the founder of Think Media, which has over 3 million YouTube
subscribers.
Sean explained why video gives your audience an instant sense of connection and trust, something
that other content types struggle to match.
We do business with people we know like and trust, and video is the best trust accelerator.
If people read something you've written, they can get to know you a little bit.
If they hear your voice on audio, that's great.
They can get to know you better.
But if they see you, they can get to know you best.
And so it's kind of like old school small town rules.
You know, we meet someone face to face for coffee.
You want to connect with your real estate agent in person.
Look them in the eye, firm handshake.
What are you wearing?
You know, all those details speak something about you.
While in video, we are able to now communicate those details.
And, you know, Google released a report years ago called, I believe, the 7-11-4 rule,
which was people need to consume seven hours of your content,
over 11 different touch points on four different platforms,
and depending on your ticket price of your offer,
for there to be trust for them to become a lead
or even more so a customer.
And so the power of video is you're giving people a chance
to get to know you pre-sale,
pre-sales conversation,
and get to know your expertise,
get to know some of your values and your principles. In fact, this would kind of be like a checklist
of the types of buckets of content that you'd want to have. It's why that, yes, you want to establish
your authority. So you have videos that, oh, this person knows what they're talking about. You
establish something that will help them. Wow, this person got me results in advance. So their
content helped me solve a micro problem compared to the big problem they solve. Dang, I can see they're
good for it. They know what they're talking about. And they've already helped me for free. But one of the
missing pieces is they also maybe hear bits and pieces of your story. This whole idea of we do business
with people with shared beliefs and we do business with people with similar values. And sometimes we just go
so logical and so practical like, okay, cool, this person can help me with Facebook ads. This person can
help me with my taxes. But when you start weaving in bits and pieces of your story, they start saying,
oh, wow, this person has family values. Oh, wow, this person is of a particular faith. While this person
is even maybe kind of leans this way or that way in their ideology.
These things, you don't have to put like politics and religion in your content necessarily.
However, a lot of times those are polarized people to you as well as away from you,
but the people polarized to you will be even better customers and will resonate with you
even deeper.
So over seven hours of content consumed, 11 different touchpoints could include a YouTube
video, seeing you on Instagram, connecting you within the DMs, landing on your website
and watching an explainer video.
And four platforms also speaks to the power of being on LinkedIn, seeing a deeper dive training,
listening to you on an audio podcast.
When you start, this is the whole vision of content marketing is then all of this trust
has been built and this familiarity has been built.
And so for a lot of listeners, they might have a sales team or somebody eventually jumps
on a sales call.
You're not dealing with, if you will, cold traffic or even just slightly warm traffic
at that point.
you're actually maybe dealing with somebody who's like, listen, I already like, really know
I can trust you.
I've seen this content.
I'm just curious the details of your offer.
And so conversions increase, impact increases, sales increases, and you grow your brand
wider and wider in the process.
As Sean highlights, video gives your audience a chance to know you behind written or audio
content.
With repeated exposure across platforms, your audience builds familiarity and confidence in
your brand, setting the stage for deeper engagement. We talked about trust. Now let's move on to
authenticity. One of the best ways to appear authentic is to embrace what makes you unique. By incorporating
your own interests and quirks, you're bringing more than just a polished image to your brand.
You're showing the real person behind it. Kat Norton, aka Miss Excel, is a perfect example of how
authenticity and unique interests can make content stand out with over 1.1 million followers on
Instagram and 2.3 million followers on TikTok, Kat has mastered the art of capturing attention.
She told me how combining her distinctive passions for dancing and Microsoft Excel created an
unexpected level of engagement from her audience. So I was really just learning by the seat of my pants.
Like I would read the comments people had and I'm like, okay, what do they like? What do they not like?
But also for me, it really came down to authenticity. So I love dancing. I love helping people.
I love Excel. So I was like, what would happen if I put all of that inside of one video, right?
And so for me, it was just an authentic expression. It was cool. It was something I had never
seen anybody do before in terms of the Excel space, especially, but also in a lot of learning
spaces, integrating dance, which is more native to the TikTok app, but then layering in the
educational piece. And that polarity is what really helped the videos take off. Because if I just
posted Excel tip videos, people would have been like, cool, like, I don't use Excel and moved
on, but so many people were commenting because they were like, what the heck is this girl doing?
She is dancing.
She's doing Tuesday slot, left the right function.
What is going on here?
And that's really what helped it go through the algorithm.
And I want to laser in on something you said.
You talked about polarity.
So the fact that you combined two things that are really uncommon together, dance and Excel,
it gets people talking.
It gets people like complaining.
Why are you dancing talking about Excel or some people will love it?
and it gets people talking, which really drives everything up in the algorithm.
Do you have anything else to say about polarity and how important it is for social media?
I think it's a combination of polarity, because obviously you want like a healthy polarity, right?
You don't just want to like say things to create polarity.
It needs to be something that's actually authentic to you.
So I think that's like the nuance when it comes to polarity because a lot of people too, when it comes to polarity,
it's important to make sure that your mental health is in a great spot to be able to
receive what comes with polarity, right? Because a lot of times when a video goes viral,
negative comments are, you know, the majority of the ones in there because it's being shown
to people, it's being shared. And that's just the nature of the planet, right? We live on a polarity
planet. There's always positive and negative forces. So it comes to, you know, making sure that
your nervous system is able to hold the energy of what is going to come through from creating
the polarity in that content. So for me, that was my biggest work. I was
constantly working on myself because easily some people get some negative comments and it'll take
them out. I'm like, I don't want to post anymore. People think this or you start having certain
limiting beliefs that then are adjusting the actions you'll take. So instead of following your
intuition, you're following the actions that'll please the most people or things like that.
So it's really important to keep coming back to yourself, come back to that intuition and know that,
you know, the polarity is going to trigger some people and that's okay. That was a big lesson for me
as a former people pleaser.
You know, I had to let that go.
As Kat Norton points out here,
combining contrasting elements in a genuine way,
what she calls polarity,
can drive engagement and deepen connections.
It's a reminder that showing up authentically
may involve quirks or unique passions,
even if they seem unconventional.
When people see those real, unfiltered sides of you,
they're drawn into the person behind the brand,
not just the content.
Okay, speaking of drawing audiences,
audiences, audiences today crave authenticity. They want to connect with somebody who feels real and relatable,
not just some polished, perfect version of you. So don't try away from sharing the ups and the downs.
True engagement comes when you share your failures, your setbacks, your lessons in progress.
These raw unpolished moments build authenticity and foster deeper connections with your followers,
making them feel like they're part of your growth story. At Yap and on my personal profiles,
we blend polished visuals with everyday moments. So for example,
example, one day I might put up a photo from a photo shoot that was professionally shot, and the next
day might be a selfie that I shot myself. Let's hold that thought and take a quick break with our
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So we've talked about sharing personal details, the power of video, and not being afraid to
be our unique and authentic selves, even if that means leading it to being imperfect and
unpolished.
Another aspect of building trust with your audience and establishing authenticity is consistency.
And by consistency, I'm not really talking about posting frequently, which is important,
but I'm talking about aligning with your brand voice and visual identity across every piece of content.
This alignment helps you reinforce your brand message, making it recognizable and trustworthy.
This starts with visual identity.
Elements like colors, fonts, and logos can help you create a cohesive and instantly recognizable look.
For example, by choosing a color palette that aligns with your brand's values and personality,
you can differentiate yourself and promote instant recognition with your followers.
And when it comes to branding, less is more.
If you stick with two to three colors max and two fonts max,
the more clear and the more memorable you'll be.
And I don't think anybody I've ever interviewed is more memorable than the marketing
in paid ads king, Rudy Moore.
See if you can tell why.
My whole office is red.
So we grew a 12,000 square foot office in Tampa, 50 staff.
Everyone had to wear red.
they got sent home if they didn't come in uniform, which was red. The whole office was red,
the Miami offices are red, the brands all red, the cars are red, and people even ask me when I'm
on stage, yes, my underwear is red if you're wondering. So all in on the red, all in. What is that
done for your brands? How do you feel like it's impacted your brand? I would love to say I came in
with this exact plan. That wasn't the case. But I think one thing that made me successful is I'm really
good at looking and learning and adapting and pivoting and then going all in. So I started my personal
brand when really when COVID hit, I really wanted to grow my personal brand in the business marketing
world. I'd already done it in the fitness space. I had a million followers there. I've sold out events
around the world, had a Facebook group, 60,000 members, and I saw the power of it. And so I was like,
okay, well now I'm moving into the business space. I'm going to do the same here. So I brought someone in
to run my agency. I went all in with my personal brand and we did $25 million in three years,
just selling courses, programs, coaching programs. So we grew it super fast. And I'm saying that because
I think half of that is because I went all in on the personal brand and the social and the organic
and stages and all of that sort of stuff. So it had a massive impact. I don't think I would have
grown it to that amount so quickly without the brand. But during that time, we were just getting
feedback. People were buying courses, programs.
I had this red backdrop, nothing as extreme as I've got now, but it was kind of similar to this
if you're watching on video.
And people loved it.
They were buying 20K masterminds saying, I don't even know who this guy is.
I just see his red ads everywhere and his branding's on point and he clearly knows what he's doing.
Luckily, Touchwood in this industry, I do feel I know what I'm doing.
It's not just a facade, like half the industry we live in is.
And then I was going to events when COVID lockdown ended and all the friends that I had known for
five years were like, dude, I love your branding now, like how you did this whole red thing.
So it just got more and more and more. And I'm a very extreme person, which is sometimes great
and sometimes terrible. So I just went all in. I just, all my cars are red. I made all the offices
read. I made all the staff wear red. And I played into it. And now it's very recognizable and I'm
well known for it. I mean, I think the key thing is that you're memorable, right? There's so many other
influencers out there. And you do have the knowledge to back it up and the credential.
to back it up, but the red just makes it memorable and makes you stand out, whereas other people
might have to be seen 10 times to be remembered. Maybe just once is all you need to be remembered.
Rudy's story perfectly highlights the power of bold, consistent branding and making a lasting
impression. His commitment to a signature red theme ensures his brand is instantly recognizable
and memorable, cutting through the noise in a crowded space. In addition to visual identity, a strong
brand voice is key for forming meaningful connections with your audience. Your brand should not only
represent who you are, but also reflect and mirror the qualities and interests of your audience.
And that's because people connect with those who are similar to them, people like people who are
like themselves. A strong brand voice means consistent core messages. Choose a few messages that you
repeat in different forms over and over again so that your audience remembers what you stand
for and how you can transform and improve their lives. For example,
I have core messages that I repeat over and over again. I remind my audience that you're never
too young or too old to learn something new, and that if a gatekeeper tells you no, find another
path. These are messages that resonate deeply with them because it reflects their own values
of resilience, growth, and empowerment. By weaving in these messages into my content consistently,
whether it be through interviews, stories, or videos, I help my audience know what to expect
from me and I reinforce the value proposition that I have for them. Someone else with a super
consistent brand is Gary Vaynerchuk, aka Gary V. He told me that consistent branding
requires more than just an effective message. It means knowing exactly who you're targeting
with that message. Speaking of niches, let's talk about creating audiences because like you just
talked about, we can talk about multiple topics. We don't have to be scared about that. We can be a
dynamic person on social media, which means we're going to be speaking to multiple audiences.
That's right. And you say we should develop cohorts with teeth. So what do you mean by that?
When I make content, sometimes I'm like, this piece of content that I'm going to make is going to hit
45 to 55-year-old first-time moms on the coasts. More New York, L.A. mentality than London,
then Ohio, than Spain. So if I know that I'm doing that, don't you think that my adjective
and analogies, tone intent, right?
So I want everyone who's listening
to start thinking about cohorts.
Gary, what do you mean?
I just do sneaker content.
Okay.
Well, there's a lot of different niches
within sneaker content.
There's people of high net worth
like myself who can afford
bougie fucking, you know,
Nike Air Force One collaborations.
There's other people who just like
really like new balance.
Like there's the Reebok movement
that I'm getting into as well.
Like there's a lot going on.
Crocs, if you want to expand it a little bit.
Like, do you know who you're making this video for?
Because everyone's going to Vanilla.
I make content for entrepreneurs.
I'm like, okay, knock yourself out.
Like, imagine how much better a piece of content is that you know that you're going to make,
I'm going to make content for first generation Hispanic entrepreneurs that are 18 to 22,
that came from immigrant parents that came from Mexico.
I'm going to use analogies.
I'm going to make reference to Rigatone.
I'm going to talk about San Antonio culture.
Use their slang and however they talk.
A hundred percent.
It's called relevance, everyone.
If you're not relevant to someone,
the second I make a long-tail bar stool joke,
every barstool dude is like,
fuck, yeah.
Like, it's not super complicated.
And so because everyone gets so boring in vanilla right away,
people say to me all the time,
they're like, it's a really funny thing
that I fuck people up with.
Like, because I've been so consistent
and growing and all this stuff.
But then, like, sometimes they'll be like,
but Gary, you say the same shit.
I'm like, what do you want me to make up stuff
I don't believe in?
And then they go, like if they stick with me in that combo, they start to realize, ah, I say
the same macro 15 things, but the way I say it differently and how and where and what and to whom,
that's the game.
Yeah.
So cohorts, these are consumer segmentations.
In old television talk, it was, we're trying to reach the 18 to 35 year old demo.
I'd like to think everyone in here is at a point in their lives where they realize an 18-year-old
person and a 32-year-old person, the same person are very different.
So like, but that was television.
You didn't have the internet.
Yeah.
Now that we have the internet, like everybody who's listening should be posting on Facebook.
It's huge.
Still, I'm getting 25, 30-year-old audience on Facebook.
Now, they're on there like once in a blue moon compared to whatever, but like you should be relevant to Facebook audience.
You should be relevant to TikTok audience.
Snapchat's culture is slightly different than TikToks and TikToks.
Like, it's all different rooms out there and you want to be in every room.
There you go, folks. As Gary puts it so well, you have to be in every room. To have an effective brand
message today, you've got to be relevant. You need to know your audience in every cohort and segment
within that audience. But where do you start? How do you identify the audiences that your brand
will resonate with most? Well, sometimes it's as simple as focusing on one very important person.
A powerful strategy for building a loyal community is creating content with a single person in mind.
your ideal audience member.
Business strategist Jasmine Star
calls this approach the foundation of building
your kingdom online.
By focusing on one person,
you can transform your content
from simple broadcasts
into genuine personal connections.
Here's Jasmine Star explaining
how focusing on one person
and engaging authentically
helps to build a thriving loyal community
around your brand.
You know, if you say, Jasmine,
I'm not getting direct messages.
Great.
Go to accounts where you can follow stories
and if you have like a,
if you can vote on something, vote on something. And if you can respond to a story,
respond to a story. We want to create a little tiny kingdom that is your business and your kingdom
is up on a hill. And then there's the villagers down below. How do people know that your kingdom is
on the hill? You have to go down into the village, tell everybody, hey, there's a kingdom up there.
And how you do that is by giving comments, liking photos, sending DMs so people become aware.
So when we go back to niching down, this makes creating content so much easier. If you feel frustrated,
if you feel overwhelmed, if you feel like creating content,
it's taking so much time.
Let's narrow it down to not just a niche.
I'm actually going to upload this.
I'm going to say, create content for one person.
Who is your dream customer?
What do they want?
What do they need?
What solutions are they looking for?
And when you just think about that one person and you create content
and you speak to that one person,
I know it's natural for you to think,
well, if I create content for one person,
well, then nobody else is going to buy.
It's actually quite the opposite.
Studies have shown and business owners will tell you
that when you speak to the 34-year-old farmer who wears flannel and likes hard hats and listens
to country music and drinks Bud Weiser, like, you create content for that person, it's very
different than creating content for the 56-year-old Manhattan woman with four children who
vacations in the Hamptons. When you create content for those two separate people, it will
resonate differently. So the big question is, do you know who your dream customer is? Because
when you build that out, your content becomes entirely.
different, and then you get to, we'll be back to Catherine's question, give engagement to who you think
your dream customers are. That is how you scale. As Jasmine shared, when you speak to one person,
you make every follower feel like they're part of something personal and valuable. This approach
allows you to move beyond surface level engagement and build deep connections that resonate on a
community level. To add even more value, think about ways to create touchpoints with your audience
that go beyond the usual interactions. In the last section of this episode, we
talked about creating content that resonates with a specific audience. Now, let's take a step further,
monetizing those relationships authentically. This isn't about selling for the sake of selling.
It's about listening to your audience, understanding their needs, and creating products or services
that genuinely serve them. This is where the creator economy has totally changed the game.
As Harley Finkelstein, the president of Shopify told me, creator entrepreneurs have a unique advantage.
They're not starting with a product and then searching for customers. Instead,
they're building engaged audiences first and then developing products that align directly with
their community's interests. Harley shared some great insights on how brands, both big and small,
are leveraging personalization to connect with their audiences. Even major companies like Haynes and
Oreo are creating customized products and engaging more directly with their consumers. But this
approach isn't just for big brands. Creators have a unique opportunity to build close, authentic
relationships with their followers and offer products that reflect those connections.
Here's Harley explaining how this shift towards creator-driven businesses is creating a new wave
of entrepreneurship.
So actually, I think this idea of the creator economy, it's just the economy except that
there's this really cool advantage, which is that you have a built-in audience for your products.
A lot of companies either never sold direct to consumer, if you think about the CPGs, for
example, Heinz ketchup has a store on Shopify. Heinz ketchup never sold direct to consumer.
Heinz would sell through a grocery store, but there's some people that really care about,
like they're obsessed with ketchup, they love ketchup, and they want to buy direct from Heinz
called Heinz at home. And for the first time ever, those big brands are actually having
a direct relationship, whether it's through social media. I remember years ago, the Wendy's
account had a real personality, and a lot of these social media accounts of big brands actually
have personalities to the extent that their consumers want to interact with them. And so
you have a couple things happening with the big companies. One is the big companies are beginning
to act a lot more entrepreneurial. They want to have a direct relation than a consumer.
But also, they're experimenting. They're trying new things. A couple years ago, one of the cool things
I thought that Oreo did, which is owned by Mondalese, is as a Christmas gift or holiday gift,
you can personalize Oreos. So there's someone in your life that loves Oreos. You can make
Harley's Oreos, Happy Holiday, something like that. That is really interesting. So each of those things
on their own are kind of interesting. When you combine those things, you see big companies acting very
entrepreneurial. You see creators, just on the creator side. Think about these artists, like these
musicians, people like, you know, Drew House with Justin Bieber's brand that he built, or OVO
would-would-Drake has built. You see these traditional, you know, what would be a traditional musician,
completely expand their scope of what they're actually building and selling and creating.
When I used to go to a concert when I was a kid, I would go to the merch table. It was usually
some sort of like shitty screen print on some basic t-shirts. Like, you know,
Fruit of Loom T-shirt, and it said, like, I don't know, the Rolling Stones on the back was a bunch of tour
dates. Well, now you go to these concerts and you go to like a Drake concert and they're selling
a Canada Goose OVO collab jackets. Or you go to, you know, a Farrell concert and you see some of the
crazy stuff he's selling like cosmetics at the concert that he's created himself. So big companies
are actually entrepreneurial. Artists are now actually expanding from just being creators around music
and art and film to actually creating product.
And then, of course, you have just more people generally becoming entrepreneurs and more people saying,
I make amazing chicken soup, and now I'm going to sell that chicken soup to the world.
And I think when you combine those things, you see people that traditionally had not entered entrepreneurship doing so,
and they're scaling at a pace that just has never been seen before.
And that's why that's a long answer to a very short question.
But that's why I think there's an entrepreneurial renaissance happening.
Like Harley said, brands that connect with their audience on a personal level,
can build something much more impactful than just a business transaction.
By focusing on what their community truly values,
creators can launch products that feel like a natural extension of their brand,
fostering loyalty and long-term engagement.
And that's the wrap for episode two of the Yap Creator series replay.
Today we explored why trust and authenticity are critical to building a loyal audience
and creating content that connects on a deeper level.
Remember, audiences resonate most with the real you,
not the polished, perfected facade of you.
It's about embracing your quirks,
sharing your journey,
and letting your personality shine through.
Thanks for tuning in,
and I can't wait to connect with you all again for episode three,
where we'll continue to unlock the secrets of content creation.
This is your host, Halitaha,
aka the podcast Princess, signing on.
