ZM's Fletch, Vaughan & Hayley - Fletch, Vaughan & Hayley's Lil Bitta Pod - 5th June, 2025

Episode Date: June 4, 2025

On Today's Lil Bitta Pod; Hayley FINALLY has a couch update!See omnystudio.com/listener for privacy information.

From the ZM Podcast Network, it's Fletch, Vaughan and Hayley's Little Bit of Pod. Welcome to a little bit of pod. Jesus, you may be aware of the ongoing couch saga. We had a broken couch, discovered it about a year ago that the back was snapped, and since then we've had the worst customer service of our lives. Now this was in the back of the couch, it was like a plywood. Like the plywood panelling at the back, so it doesn't actually like... Matter because it's against the wall. Yeah, but like the structure of the couch...

It's the principle of the matter. No one can see it. It doesn't... does it affect how you sit on the couch though? Would you like me to show you how much I paid for this couch and why I think that it's not acceptable that it's broken? Yeah, I know. So I won't go into it too much, but like it has been the worst customer service ever. Completely ignored for about six months.

Like I would be so pissed off if I was you. Have you thought about standing outside the store with a placard? I'm thinking about it actually with a placard because then, then finally our sincerest apologies. Oh, it's unacceptable. We really apologize. Well then finally email you back. Oh yeah.

Yeah. Well, this is like February. Okay. Yeah. So just a reminder, we really apologise. Well then finally email you back. Oh yeah, well this is like February. Okay. So, just a reminder, it's June. Um, we're gonna send someone over, cause we just need to get someone to get their eyes on us. Oh, like we don't trust you. You don't fucking trust me.

Oh, they don't trust you. How broken is it? But to be fair, that's better than lugging a whole portion of a couch into a mall. No, yeah totally, I know. So then the guy comes over, yep, broken. Oh my fucking God, I told you on the phone, I told you in the store.

When was this? March, that he came over. So the back catalog, February. Discovered last year post-holidays, it was like July, August that we first got in touch. In 2024. In 2024. Oh, wow.

So he came over in March, eyed the couch to confirm broken, faulty, replacement needed. It's June, right? Yeah. I messaged being like, what's the follow-up on this? Hi there. We had a third party come in and assist the couch ages ago. Is there an update? That was May 14th. May 19th, chasing this again. Please don't let this go on for

months. It's beyond ridiculous how difficult this has been. May 26th, following up again. Week after my previous email, incredibly frustrating, May 30th, following again. Honestly, I was about to scream and then, hi Haley. I hope you are well. I'm fucking not well. Okay? I hope you're well. I hope you're well. Layal, I'm not well.

We apologize for the late reply. It's not enough. We had some changes in our system. And I said, honestly, whatever. They said we can, we're gonna replace the entire couch because of the nature of the fabric Yeah, it was all fading differently. So I got a new piece in it. Oh, yeah. Okay. Yeah, so it fades. Oh, it's linen, darling We replace the whole couch. Are you happy with this outcome? Or would you like to store credit?

I'm gonna buy another fucking thing from you guys and I was like, yes replace the couch. Thank you now I got an email yesterday. We don't have that color anymore. We don't do the Navy anymore. What are you going to do? I've got a slightly like more wishy washy blue that I'm going to have to go with. Otherwise it's just going to, it's going to completely. When is this couch going to turn up? I, this is the thing I'm like, well now what?

Cause they've got it. It's all, it's like, it's kind of an expensive place. And so they take months. So I'm not getting this thing. Did that blow your mind the first time you went to it, you bought furniture? Yes.

And you go into a shop, you're like, this one, they're like, great, six weeks away and delivery's gonna be 180 bucks. And you're like, I'll just take this one. They also don't even make, they're not made in New Zealand, they're made in Australia. So it's just like a bigger way to, it's just, honestly. Yeah, that's so frustrating. And I don't, I can't even, I don't even make, they're not made in New Zealand, they're made in Australia. So it's just like a bigger way to, it's just honestly. Yeah.

And I don't, I can't even, I don't even have the couch. I've got to get a different colour in some other. Yeah because what's going to happen to the couch that you bought like two years down the track? Of course I don't have the same thing. Yeah I know. This is what I was going to say. I'll say, and because of how ridiculous this has been, like yes but I'm going to keep the,

I'm going to keep the old one. Because it's modular and I just have little bits. keep the old one. Because it's modular and I can just have little bits. Keep the old one. Yes I can. Honestly, I reckon I would have had. It's been nothing short of a cathedral. I mean I can't imagine them picking it up. Yeah, and shipping it back to Australia

to chuck it in the bin and it's all like faded and some of the feathers have come out. No, fuck them. Fuck them. Is that a fuck them? That's a fuck them, I'm taking two couches. They're just lucky that terrestrial television's gone down the drain and Fairgo got cancelled. This would be a sitter for Fairgo.

Honestly, it has been the most humorous, humorously bad customer service ever. And from a place that's pretty ooh la la. Very ooh la la. Why don't you do the math? You can probably figure out where it is. Ooh la la furnitures. Mmm. Dot com. Oolala Furniture, we're having a sale.

20% of linen couches. They will break and we won't replace them.