I am Charles Schwartz Show - Your Values are Either Destroying Profits or Building an Empire - Robert Glazer

Episode Date: January 21, 2026

In this high impact episode, Charles sits down with Robert Glazer, entrepreneur, Inc. and Forbes columnist, sought, after speaker, and founder and CEO of Acceleration Partners, to explore how leadersh...ip, culture, and values, driven growth create sustainable, high performing organizations. Robert unpacks the principles behind scaling a global performance marketing firm while staying anchored in purpose, transparency, and long-term thinking. From building teams that thrive in a remote, first world to redefining what accountability and trust look like at scale, Robert shares how culture isn't a "nice to have", it's the operating system that drives results. He dives into the mindset of modern leadership, explaining why clarity, alignment, and personal growth are essential for both individual and organizational performance. Together, they examine the evolving nature of work, the role of values in decision, making, and why sustainable success is built through consistency, integrity, and intentional leadership, not shortcuts or hype. The conversation bridges business strategy with personal development, offering lessons that apply just as much to life as they do to leadership. This isn't just a conversation about performance marketing or management. It's a blueprint for building values, driven companies, leading with credibility, and creating cultures that scale without losing what matters most. KEY TAKEAWAYS: -How Robert Glazer built Acceleration Partners into a global, values, driven performance marketing firm -Why culture is the operating system that determines long term business success -How transparency and accountability create trust at scale -The leadership habits required to build high, performing, remote, first teams Head over to provenpodcast.com to download your exclusive companion guide, designed to guide you step-by-step in implementing the strategies revealed in this episode. KEY POINTS: 01:05 – Building a values, driven company: Robert shares the early vision behind Acceleration Partners, while Charles reflects on why culture must be intentional from day one. 04:47 – Culture as an operating system: Robert explains why culture drives behavior and results, while Charles reframes culture as the foundation of scalable leadership. 09:32 – Transparency and accountability at scale: Robert breaks down how openness builds trust, while Charles highlights why accountability strengthens teams. 14:21 – Leading in a remote, first world: Robert discusses the challenges of distributed teams, while Charles explores how leadership must evolve with work. 19:38 – Values, based decision making: Robert explains how values guide tough calls, while Charles reinforces the importance of alignment under pressure. 24:55 – Personal growth equals leadership growth: Robert shares how leaders must grow with their companies, while Charles connects growth to self-awareness and discipline. 30:10 – Avoiding short term thinking: Robert challenges the pursuit of quick wins, while Charles reframes success as sustainable progress.

Transcript
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Starting point is 00:00:00 Welcome to the Proven Podcast, where you don't care what you think, only care what you can prove. On this episode, we talked to Robert Glazer, someone who has built a company that has won the award 30 times as the best place to work. From Fortune to Ink to Entrepreneur magazine, they keep awarding it. So what's the answer? Well, it comes down to values, something I never thought. He walks us through and he even challenges my own values on this episode. It's a ride. I recommend hanging on tight and playing along.
Starting point is 00:00:33 The show starts now. All right, welcome back to the show. Robert, I'm excited to have you on here. Charles, thanks for having me. So for the four or five people on the planet who actually don't know who you are, that's a little bit of who you are, what you're doing and a little bit about your book.
Starting point is 00:00:46 Sure. So I've been, I have that disease called serial entrepreneurship. I've started a few different businesses, the largest of which is a global partnership marketing firm called Acceleration Partners that I'm chairman of. However, you know, as I was building that firm, we tried to do some things differently, culturally, and from a leadership standpoint, we won over 30 best places to work awards. And I kind of started writing a lot and talking about things that we
Starting point is 00:01:13 were testing and doing. And that has sort of led to a second career as an author and speaker and a lot of focus on leadership and development. And I've really double-clicked on this concept of core values, for organizations and actually, like, more interestingly, for individuals as a way of really understanding what is important to them. I think the world right now, you know, you'd agree, we are very tribal. And I think people are joining teams and doing things that doesn't make sense and virtue signaling and feel. And that's all from a lack of grounding in values that would make you say, no, no, no, no, like, that's not me. Like, I agree with that or I don't agree with that. And it's not about the teams, but it's about a consistent set of values that you can align to your decisions
Starting point is 00:02:02 and the communities and things that you believe in. So when you talk about core values, it's a hot term right now. Everyone's talking about, you know, core values or... Everyone rolls their eyes. Yeah. Yeah, it's the same. Because we're used to those stupid pictures on the wall with the landscape reason and like vision and, you know, all the birds flying and all that.
Starting point is 00:02:21 Has someone who's done this and has been a success of you are, how would you define core values? So I appreciate you saying that. I feel like I'm a little bit of self-deprecating lawyer because I say the same thing. You're like, look, 90% of that corporate core value stuff is BS. Enron's core values as they were going under were integrity and respect and whatever the other one was. And then the funny thing is people go to individual core values. They laugh at all the company stuff and roll their eyes. And then if you look up core value exercises, you will find tons of one word less.
Starting point is 00:02:51 And so that's equally as garbage. So I'm with all of you. And when I talk about it, I'm like, look, throw out all of your definition. So here's my definition of actionable core values. And I think that's kind of the difference. And they can never be one word in my book because they just, that doesn't work. And we can talk about the two most popular one word ones, which are family and integrity and why those aren't core values.
Starting point is 00:03:13 But core values are simply the non-negotiable principles that guide your behavior and decisions. Historically, people have been willing to lose their life over their values. Like, it's your red lines, if you're honest about this. So a couple qualities. They are intrinsic, not aspirational. They reflect who you are, not who you wish you were. A lot of people are trying to pick things that they want to be. No, this is like, who are you? What's your operating system? They're consistent. They show up, a core value should show up the same way in all areas of life, work, relationships, and personal decisions. And they're clarifying. They help you make better choices about who to spend time with, what work to do, where to live. It's kind of this instruction manual you weren't given at birth. And the reason for it is that. that they are fundamentally formed during those formative years, probably like 8 to 20. And actually, for most people, absent some dramatic change later in life or traumatic thing, you can derive all of those core values back to your childhood because that's when your
Starting point is 00:04:10 moral intuition is forming, even if your reasoning isn't sort of there yet. So there's a lot to unpack there. Why is family integrity not considered values? And then also, if these are formed in between 18 and 24, Or yeah, probably eight and 20. Yeah, eight and 20. Yeah. Who I was between eight and 20 is not the same person I am now at 48.
Starting point is 00:04:34 Right. I'm a fundamentally different human being. So I've got two challenges there. Like, okay, why are these not core, which I agree with you? But also are these permanent now with these values that you're talking about? So all right. So that is the number one question I get asked. So we'll go into that.
Starting point is 00:04:50 Sorry, so I remember the second part. What was the first question? The first part is why is family integrity? Oh, yeah, yeah, yeah. Yeah, so let's start with the second part first. So what happens is, yes, you have different priorities, you have different decisions, but you have this same compass, whether you realize it or not. As I explained to someone, I have a find a better way and share it core value.
Starting point is 00:05:12 That's why I'm on this podcast. What I thought was the better way at 20 isn't the same as what I think is the better way at almost 50. However, like that is my orienting philosophy. And when you look at people's core values and I've done this, with thousands of people and we can play the opposite game and I can ask you and we can play this live, is 99.9% are for or against. So it was either something that was really important to you when you were doubling down on or was something that did not sit well with you and was a point
Starting point is 00:05:41 of pain that you might have turned into purpose and you determined, I will not be like that, I will not do that. I will do the opposite. So it is so clear that these driving forces come back to those times. So I think when people say, no, I'm not. the same or it's change. There's usually a couple of things that have happened. One, you didn't have the right core values in the first place. You're not clear on what they are to see the consistency. Two, you might have the right core values, but you're not living it. So you're feeling pretty shitty, right, because you're out of alignment. Or three, it's actually been a change in priorities and not a change in values. I think a lot of people aren't clear on what that value is to see the
Starting point is 00:06:17 through theme. So that's A. Integrity. I've heard 10 different definitions of integrity. There's For some people, it's sell the truth. The others, it's live up to your ability. When I ask people, and it's one word, I don't know how to judge myself on that. And we'll talk about sort of the core validator, which is the four test rubric for if it's a helpful core value. So when I say to people, what does integrity mean to you? If I say like Charles, you're like, you know, now I get down to this root, really important thing. It means you do what you say and say what you do. Or it means you always tell the truth.
Starting point is 00:06:51 Or it means you live up to your best. And that's the thing that actually would carry across all aspects of their life. Similarly, with family, I think family is a priority. It's not a value. It might be it wasn't at 16. Also, I'm not sure how that helps you and work or how does family help you with your friends. When I do that same second level thing, Charles, you just told me family is a core value. Explain what family means to you.
Starting point is 00:07:15 It's the second level thing where it means you've got your people's back. You always show up and you're there. Or it means commitment to a community. those again are much more helpful answers to how you show up as a leader and a friend and a family member and stuff like that's the real thing i got to tell you some people's definition of family is you have your family's back no matter what like that's not mine like i'm not i don't excuse the drunk uncle at the wedding who's doing really inappropriate things and just be like oh that's just uncle harry touching you know all the girls on their butts like like you know like but you know like but that's That's honestly, like, that's what I'm saying, that people have really different definitions of family. Some believe you defend family to the death, no matter how horrible they are to you, right? So it's important to understand what people mean by that. Right.
Starting point is 00:08:07 I think there are placeholders when you use core values in the sense of single word things, like family, integrity. What you're saying is how do I treat family? How do I treat the people I love? How do I interact with those things? I think that's, it sounds like that's the thing about family that I actually value. What is my non-negotiable love family, right? It's always showing up. It's always having people's back.
Starting point is 00:08:28 And that is the same way that you show up as a leader. It's the same way you show up as a friend. And it can give you that rubric. I've used in one of my keynotes an example of, hey, if your definition of family gets to, you should always show up. As a friend, your dad's father dies and you're really busy and you're not sure if you should go to the funeral.
Starting point is 00:08:47 You should go because you're going to feel horrible about yourself. I had a guy come up to me after my speech with that hypothetical answer and say, you know what, I actually think my core value is similar to that. And I missed a funeral 10 years ago. And I think about it like almost like every month. Right. So because that, if that's what you value and you go against that, you're going to feel the, one of the, we can talk about the inverse test. But the test of a core value is that when it's violated, you feel horrible. Right. You feel, you feel bad. It's because it's the opposite of something you care about. That's fair. So it's a different definition.
Starting point is 00:09:21 is a different filter point. So when you do this and you work with clients, what are the first steps that you do when you're walking through this? Because again, in order for you to win 30 words on the best places of work, there's obviously something that's actually working. You're doing some very core thing.
Starting point is 00:09:33 This actually started, so once I figured this out, and for myself, which totally changed my life, and we built this into our leadership development, we started doing classes and teaching them how to understand their personal core values. They were confused at the offsite. They're like, wait, we're not doing the company core values?
Starting point is 00:09:50 Like, no, look, I think that you are going to show up as a, if I'm trying to help build you into the best leader I can be, you are going to show up as the most authentic leader. If you build your leadership style from what you truly value and care about, and you can communicate that to people. So in the book, in The Compass Within, there's a story, there's a process. It actually starts with answering six questions. And if we don't get to all of them, if you just go to Robert Glazer.com slash six, they're all there with a little video. But these six questions are designed, our behavioral-based questions, designed to pull out highs and loads from your life and help you look at, you know, consistent themes. So I can give you a few examples.
Starting point is 00:10:32 Yeah. So the first of those six. We'll do all six. All right. So in what non-work environments are you highly engaged? So, and don't say when I worked at Charles's place. Like, why? When I was given a team, when I was given independence, when I had clear rules, when I had ambiguity.
Starting point is 00:10:49 Like, what is it? that made it so great for you. So when you talk about engaged, so the first question is, you know, what work, non-in work or if you feel engaged? How would you define engaged? Like you're excited to be there.
Starting point is 00:11:00 Flow. Yeah. Like, there's no clock, right? You know the stuff that we all do? Like, we don't care what time it is. And like, we just would do it even if someone didn't pay us.
Starting point is 00:11:10 Like, that's the flow is probably a good proxy. Gotcha. Okay. And when you've asked leaders about this and you've asked team about this and you get this, what are the answers that? you're like, no, you completely miss the bark.
Starting point is 00:11:21 That's not at all what I'm asking about. But this is actually what I'm asking. Well, what it was, not why it was, right? So again, because same thing. What professional roles? The next question, did you do your best work? When I worked at McDonald's is not helpful, right? When I, when I, but if you said, look,
Starting point is 00:11:38 when I did my best work when I was out in front of people and I was building relationships and I was greeting them and like that, you know, and when I was sitting behind a desk and just dealing with myself, that starts to get to, the types of environments and situations. The third one, which I always love, is what advice and qualities do others come to you for? Like, what do they come to you that you're uniquely good at solving for them? Deep one, what would you want said about you in your eulogy?
Starting point is 00:12:08 And then this is the one that we can test a little bit. I can hijack the way to one of your core values. But the negative opposite questions are super interesting. So when were you disengaged in a personal or professional setting? and then here's the one we can roleplay a little bit. And it actually, if people watch the video, they'll see if I do this right, your facial expression, you know, when we nail this. But I also ask you this one, right?
Starting point is 00:12:29 What qualities in other people like just drive you crazy or that you struggle with? Complete lack of situational awareness. So, right. And so he said that dead pant. So no self-awareness can't read the room, like, have no sense of how they show up in the world. Yeah. Yeah, if you're in line at Starbucks and you've been, you and I have been in line for eight minutes, and then you get there and you're like, huh, I wonder what I want. I should be able to pick you up and move you.
Starting point is 00:12:57 Like, no, you've had five minutes. Pay attention. Lock in. That's why it would be out of my mind. All right. So you're in the airport line. Now, for those of you watching on videos, I want you to watch Charles's answer and I want you to watch his face, which usually comes before. So you're in an airport line.
Starting point is 00:13:11 It's like 20 minutes long. Everyone's there and waiting quietly. Some guy walks up, like, pretends to be looking. looking the other way and just walks into the front of the line and starts a conversation with you. Like, how, how do you react to that? If some random person completely, he would have got me off target. I'm like, what are you doing? He's playing dumb. He's playing dumb.
Starting point is 00:13:34 He's walking right to the front of the line like he doesn't see the entire line behind you. Yeah, that would normally get me to move him because I wouldn't like what he would do to the people behind me. I'm like, you get to move now. I will address this so everyone else can order. It's normally what I would do. in that situation. I'm like, all right, you're at a cocktail party and someone is just like talking about stuff that's clearly offending everyone around them and they have zero sense of like what they're saying. What does what does that feel like to you?
Starting point is 00:14:05 So again, those of you don't have this. You just prove my point. You don't have to say anything. Your face told me that like we are on the right track. It's a good thing. And you probably have a core value that's something like, and again, awareness. Like that's weak. But what about a core value? Like, read the room, right? Right. That, I know, I have a bunch of people I know with that core value, which sounds like
Starting point is 00:14:29 that. Like, you know how to say it. You know when it's not being done. You wouldn't see yourself. You wouldn't be like, dude, awareness, but you'd be like to the guy in line. Dude, read the room. Like, we're all in line here. Like, what makes you think you can walk up to the front of the line.
Starting point is 00:14:42 Yeah. And so what triggered for me was, I was like, you don't get to take advantage of other people. That's, uh-uh, you don't get to do this. The world doesn't. and you be in service to others. Right. And you said trigger. Like the opposite of a value is triggering.
Starting point is 00:14:53 So that's a good example of you, if you had, if you had started making that list, you would have had a bunch of things that maybe indicated the opposite of core values. So it's interesting because people ask this all the time. It was this, this isn't mine. I'm stealing from someone else. Yeah. This guy goes, how do I become happy? I've tried my entire life.
Starting point is 00:15:11 I'll be happy. This is a journey of happiness. And the guru guy looked at him. And he goes, is there any happiness in that pursuit? He's like, no, he's like, how about this? If you want to be happy, stop doing all the shit that makes you want to happen. And therefore, the only thing that will be left will be that. So it sounds like that's the approach with the opposite of the values is going through and say,
Starting point is 00:15:28 okay, this is the stuff that triggers me as non-values. Oh, if I remove all of those, I'm going to be left with what actually resonates with me. Right. The opposite is true, right? You have enjoyment in helping to bring awareness or bring group to people, right? It's what you do well is getting people to probably acknowledge the situation around. them and bring them together and, you know, have awareness. So the problem with the opposite test is sometimes people can't articulate correctly what the inverse is. You know, they want to
Starting point is 00:15:57 use it as a shortcut, which is why I like going through the full process, because it helps when you have the mirrors where you're like, oh, this behavior is the opposite of this behavior. It goes together. And by the way, I'll try this with you too. Like, my guess is you grew up in a household, you know, in someone who either stressed self-awareness or someone who was completely, completely unaware of how their behavior have impacted other people. Close because I've done a lot of work. And before we get into this, people, therapy is the gift you give yourself. Please go to therapy.
Starting point is 00:16:27 It's very helpful for you. For me, mine comes down to effectiveness. I value effectiveness above all else. So for me, if someone's in line and they don't know what they need to order, you're being ineffective. If you're cutting in line in front of all these people, I'm like, you have now violated effectiveness. I adore effectiveness.
Starting point is 00:16:42 And if we're going to go with little Freudian here, it's because I was a latchkey kid, right? I grew up and I was a single parent home. I was raised by my dad. He wasn't around a lot. So I had to very much take care of myself. Okay, what is the most effective thing I can do to make sure that, A, I don't die and B, I can play Nintendo as much as humanly possible. So everything was about efficiency.
Starting point is 00:17:02 So one of the things I adore more than anything else is efficiency. So it just, I think that awareness comes from me adoring efficiency. Yeah, it's efficiency and independence. And again, you just improved what I said. It tends to come from something. And we have a hard time. People when they're doing this work, I see them choke up and they say to me, I'm like, so where's the root of that? Because if you tie it to the root, then you know it's real.
Starting point is 00:17:26 And they're kind of like, but I loved my parent. And I'm like, look, I want you to change this sentence. You can say, I love my parents and I was alone a lot at a kid and I needed to figure this out. And by the way, it's now my superpower and I'm good at it. But being honest about where it came from is super helpful. because look, as a leader, you're going to struggle with people that are ineffective and waste time and can't figure out what to do. And the more you can tell them that, the better. Absolutely. So versus the vision, family, integrity, now we're locking into what actually moves and what drives you. So if you've got someone, and we'll just keep ripping me apart because it's easy, if you've got someone who values efficiency and values people who are creative, and like, listen, I know there's a problem. I have no problem. There's a problem. I love that, but you've got to bring me two answers to whatever the problem is. If not, You don't get to work here today.
Starting point is 00:18:15 Right. So you probably, that could be a different core value. You might have a core value of solve the problem or, or, you know, be a problem solver. Yeah. So you can protect the time. Might be efficient. Let's protect time. So you would be, you would want to communicate to your team.
Starting point is 00:18:28 Look, team, you guys know that I'm about problem solving. So I don't want you to not come to me to problems and I'm happy to think with you. But like, when you come to me, have done the work with a couple proposed solutions. And if I disagree with those, we'll talk about it. But don't come to me just to complain about things. Like I'm not the leader for that. And by the way, wouldn't that be empowering to you as a leader to say, look, like, you're kind of just laying your rulebook out there for other people and being like,
Starting point is 00:18:53 here are my red lines. Yeah, I do this. I say, listen, you're not allowed to bring me a problem unless you bring me two solutions. If you do bring me a problem without two solutions, you get to find a new job. And I remember there was one problem. One of the companies I ran the came in because I have the same addiction you do or disease, which is the, you know, serial entrepreneurship. Yeah.
Starting point is 00:19:08 And they came in. There was a specific problem. And the two solutions they gave were wild. They're like, okay, well, we think we should. take, whatever, peanut butter and put it on a flamingo. I'm like, what? And then they told me the problem, I was like, yeah, I got no idea. They're right.
Starting point is 00:19:21 Let's brainstorm it out. But they knew they had done the work beforehand, and we had that going. So I've built those in, and it's changed my org. I'm curious for the people you've worked with, and not only in your organizations and also the organizations you've worked with, what are some of the core things like that that move the ball game? And let me give you another example. Whenever I have meetings, there are no tables.
Starting point is 00:19:40 Sorry, there are no chairs. It's a non-negotiable. There are no chairs. Therefore, we're having standing. meetings. You've already printed out of a memo. Yes. It's efficient.
Starting point is 00:19:48 We've already put out a memo. We've already been fully debriefed. We're like, okay, everything knows what's going on. We've already had our questions in advance. Now let's hit the meeting. Let's rock and roll. Because we create this efficient and it just speeds things up. It's something I stole from Jeff Bezos.
Starting point is 00:20:00 One pizza, two pizza meetings or whatever it was. Yeah. I think, and my guess is, you know, you have your personal values. You have your company values. The company values are very infused by the personal values. And I think, look, everyone to our early thing around a lot of the virtue signaling are not tied to values. People are spending way too much time trying to appeal to everyone.
Starting point is 00:20:20 You should say the things, kind of like someone once told me with my keynote speeches, if no one hates it, no one will love it. It can't be a warm, it can't be a warm cup of tea. That's like sometimes when the guy who helps me draft it and I go, feels a warm cup of tea, he knows that's like the worst insult, right? And so what you're trying to do is signal to the world, hey, 2% of the people that would love working here, to me it's like universities. universities don't pretend to be something they're not.
Starting point is 00:20:45 There's a real difference between a rural, small liberal art school and a huge, you know, University of Florida campus school. They are not, they are both great schools for the right kids. I think too many leaders and too many organizations are trying to like signal a lot of common denominator stuff rather than saying, here's what we're about, here's what I'm about.
Starting point is 00:21:03 If you love this and want to join that great, this is my leadership style, if you're not someone who likes to look for improvement efficiency and you like to drag, you're not going to like working for me. Like, that's a fair thing to say. But also having, I think, having the importance of, yes, I might have this efficiency. I'm driven by this.
Starting point is 00:21:20 This is who I am. I need to bring someone else in who people can go to or can get in my face because this isn't a dictatorship. Be able to get in my face and say, listen, I'm missing a couple things by doing this. Let's have some pushback. And having you be able to say, listen, this is what values to me, but my ego does it run the org. The org itself. Yeah, values, they need to be in harmony. They don't need to be in unison and they can't be in opposition.
Starting point is 00:21:41 So if you have someone on your team who is the direct opposite of five of you, like if they're the opposite of efficiency, I call that a danger area. This is the same as a relationship. We can dance around that. We know Charles is going to come in with the efficiency play and I'm the slow guy play, but we, well, it works, you know, it balances it out. But if we have four more of those, one is like, Charles is like spend freely and this person is like save it. Like, it's going to be too much energy consumed. So we are looking for things that can exist in harmony, but it's okay if an organization, has a few non-negotiables, right?
Starting point is 00:22:15 And any organization you're leading is probably going to have something around efficiency or problem solving. And if you're not a problem solver, if you're a problem creator or problem solicitor, you're not going to survive. And the best thing I could do
Starting point is 00:22:28 is tell you that and go direct you to another place where you will be happier. I don't think there are absolutely good or bad cultures. I think it's very much like schools. I'm about to take another kid out to look at colleges, I'm trying to find the one that's the best fit. There's not an objectively good or bad. There are ones that his sister would have loved that he would hate and vice versa. Absolutely. It's interesting you say that. You brought off, you know, University of Florida or
Starting point is 00:22:55 Florida State or FSU. I played baseball growing up poorly. I had a 92 minor fastball. I knew the strike zone was next to the guy. He kept hitting with the ball. But these guys wanted me to go. And I went up to FSU to check it out. And I knew that if I went to FSU, you, it wouldn't work for me. Because I would just eat and be drunk and do all that. And I don't even drink, but I would just party the whole time. Like, that's not going to work. And luckily, luckily, you know, my father saw that. He goes, no, you're going over here because you just don't have that discipline and control there. So knowing that there's, there's imperfection and there's perfect things for different reasons. So when you show up in these environments and you're
Starting point is 00:23:29 trying to connect with people and you're trying to walk them through this value cord, you're trying to have them flying their compass, where do they lose track? Where do they completely fall off and where did they fail? It's funny. I got a similar question recently. I think, and I have two answers to that. One, I will tell you, I spent six months doing this work with no resources, arduous. I've spent years perfecting the process.
Starting point is 00:23:53 I've created a book. I've created a course. I've created things, whatever. And people just want the like one hour like solution, right? So that's the failure. I think they fail macroly in looking to cheat, cheat around, like how. do I find out my most important principles in life and not being willing to invest a little bit of time in this? The other major area of failure, as I said in the definition, is these are not aspirational.
Starting point is 00:24:20 When I see people really struggling, they're trying to figure out like things that they think they want to be or should be, and they're not willing to be honest about who they are. I'll give you a great example. My find a better way value. Like I have constant, I'm restless, constant never-ending improvement. I generally know that I need to be more patient and present, but actually, impatience is sort of like a skill set of mine. It would be, I can want to be more patient because I think any strength overuse and any value overuse is a weakness, right? So trying to fix anything at all time will make improvement in nothing. So I can say, look, it's a goal of mine to be a little more patient. But patience isn't a value. Saying that I want patience as a value to counteract
Starting point is 00:25:05 something that is a problem. Like that's not like that's not true. I don't lead with I lead with impatience. I lead with we should do something about this problem, probably similar to you. So that's that's where I see people really get into trouble where like there are things that they think they should be saying or they look good at marketing, but they're not truly who they are. I don't know what that word is. I think it's Sanskrit. It's so to be pay, pay, I don't know what that is. Pay, patient. I think that's Sanskrit. I haven't figured that work out yet. You and I are very similar. But I think
Starting point is 00:25:36 to your point, having the honestys. Like, guys, patience is in my gift. It's not. Like, I tell people all the time, if you're expecting proper grammar and spelling to come out of me, nope. It's just not. So I text people. I'm like, that's not even a word. I'm like, yes, but you knew what I was trying to say. That's not a gift
Starting point is 00:25:52 I have. But you probably picked a partner who is patient. You know, it's funny how the opposite thing comes into play. ironically, yes, people who spell very, very well in being the partners. Because I'm like, I don't know how to do that. I outsource my weaknesses. Intentionally, consciously or subconsciously,
Starting point is 00:26:06 that's it, just plays the game. So when they actually invest the time, which new one does, everyone wants to take the magic and the pill. So perfect example. People want to lose weight. It's not complicated. Be racist. If it's white, don't stick at your mouth.
Starting point is 00:26:21 That's that. Secondly, 45 minutes of walking every day. Get your 10,000 steps in. You're going to lose weight. And lower your caloric intake. Yeah, lower your calorie deficit. Calorie deficit. Walk 10,000 steps a day, do this and this.
Starting point is 00:26:34 Do that for the next three months. You are going to purge. Or regrettably, you had some family stuff where someone couldn't eat for a week. That works too. Not recommended. Very bad. Very bad. So when they go through this and they actually invest the time, what's the outcome they get from doing these tests?
Starting point is 00:26:48 Because we hear this all the time. Take the Miles Briggs or which can be completely manipulated or take this one. This to me is just the ultimate personality. So here's what they get. First, they want alignment. They're also rushing to alignment before clarity. When they really have clarity, someone sent me this list yesterday. These are my values.
Starting point is 00:27:04 Like, man, this is like so me and it's so clear and you have that epiphany. Okay. Once you have the clarity, then it's super easy to look across those big three. My relationship, my partner, my community, my work, are these things aligned? People I'm spending time with, the people I'm doing it with. Am I in a dead end relationship? You know, one of the things around, like, I'm not trying to get people. people to break up. But when you think about dating sites these days, they are all, as we said
Starting point is 00:27:32 before, interestingly, when you lead on on married people, they are opposite on a lot of these personality tests, right? Because there's some harmony. Dating sites, like the problem has been, it's kind of like finding your clone or your best friend. Like, oh, we both like this music and we like to ski and we like whatever, but we don't share values, right? We don't look at the world the same way. We don't have the same operating system, right? So that's a really important look for people and I think it's been really clarifying. We had a leader on our team who was doing the core values years ago. I was coaching her. She actually came back to me and was excited about him. And then she had this weird five second sort of look on her face. And I was like,
Starting point is 00:28:11 what's wrong? Are they not right? And she's like, no, they're totally right. I just realized she was in the middle of going through a divorce that my ex is the opposite of three of these. And so my answer was like, that's not surprising. Like that's hard, but it's not surprising. And it determines a lot of our relationships, business or anywhere else. So when you're coaching someone and they finally do the time, they put the effort in and they actually get the compass and they get the values and it locks in and they have these awarenesses, what is the implementation factor for there? Because again, you know me about efficiency.
Starting point is 00:28:42 Implementation factor is really confident decisions, big and small. Like I'm going to walk away on this. If you looked at my life, I walked away from a lot of things and I started doubling down on other things that were clearly aligned. when I talk about the big three, the partner vocation and community, the one that people keeps coming up is like community. They're like, you know what? I really overlooked my community. Like I'm a we should all get along and share perspectives person and I live in a just political town where everyone has a red or a blue sign and like this just isn't me or I'm in groups
Starting point is 00:29:16 that aren't aligned with me or I have friends who are bringing me down. So I think the community one is the one because environments, it's really hard to display the opposite behavior that your environment is displaying, right? Willpower is a resource that's diminished easily. The best way you can maintain willpower, if I don't want to drink, then I don't want to live in Newcastle, England, where everyone goes to the pubs at 2 o'clock every afternoon. I want to live in Park City, Utah, or Boulder, Colorado, where there's a bike club at night and there's a hiking club and there's a whatever. So I think the awareness of the environments that people have put themselves in has been one of the biggest outcomes of this work.
Starting point is 00:29:56 Have you seen people finish the values and go, oh, wow, I'm violating community. I need to physically move. Like, because the breakups happen all the time. When I want people, they happen fast. It's really simple. It's like, this isn't my truth. Because for me, I'm used to these being your truths, but I like values as well, where people literally go, yeah, I need to move.
Starting point is 00:30:12 I had a company I was coaching and the leadership people. I could see this woman on the right. I could see her epiphany that she needed to move. but remember community means different things right so sometimes it is where you live and it's defined by that but it could be what activities you're doing where you're spending time you know your religious organizations or not so it has a few different definitions but i i i definitely saw this woman and she had the now i don't know if she moved but she had the i don't live in the right place epiphany kind of in this in this discovery process so i have found with the stuff that
Starting point is 00:30:48 I've done that because I'm used to this being known that your truth. Once you know your truth, congratulations, you're going to get higher high, but you're also going to get lower lows. I'm sorry. I gave you awareness. And let's not pretend the synonyms. Just making decisions based on your values or truth, they cost you something, right? Like in the short term, they cost you money. They cost you friends. They cost you relationships. Like, but these decisions, you can, you feel good in the long run. You can justify them. You look better over time. The decisions that, people make that are based on appeasement or virtue signaling or what's
Starting point is 00:31:22 easy in the short term, those just get worse and worse over time. Because we live in this 24 by 7x Twitter world. And so it just seems easier to quell today's fire sometimes by doing something that we fundamentally don't believe in. And those are the
Starting point is 00:31:38 decisions that age the poorest. Right. And people do this all the time, right? They're like, hey, I'm going to sacrifice my dreams for a temporary feeling right now. I'm like, what are you doing? Like, I want my dopamine hit. I'm like, grow up. So it's, it's, it is what it is.
Starting point is 00:31:53 Food's a great example. I love ice cream on levels I can't possibly tell you. However, I don't want diet. You know that if you ate it five times a day, your future self would not be very happy with you. I'd be dead. Right. So I have to be able to sacrifice the now for the future.
Starting point is 00:32:06 And that's a hard thing for a lot of people to do. Yeah. Once they have access to their values, does that become easier for them? I think it becomes a lot easier. Again, I'm not, the decision isn't, easier, but the clarity is easier, right? If health and health and vitality is, is a core value of yours like, mine, like, it's easy to make that decision. I understand why I'm doing it. Also really helps, you know, think about, like, we have some family values. You know,
Starting point is 00:32:32 one's responsibility, one's health. And I always say, like, my kids are older now. But when I was talking to them younger and someone wanted to skip meals, it was like, that's not healthy. And when someone wanted a fourth brownie, it was like, that's not healthy. Right. And so it four brownies is not healthy? This is. This is. a much more important. Tell a 16 year old boy that. But instead of saying that's a rule, what doesn't work well with kids is arbitrary rules, right? That's a rule or we don't do that. I mean, doing it this way is the why. Like, it's not just arbitrary. It's like, but that's just not a healthy choice. Like, and we talk about this a lot. Yeah, this is who you are. It's a human
Starting point is 00:33:09 being. Are you a healthy person or you're not a healthy person? Is this aligned with who you are? It's the joys of living in South Florida, which I'm not in at the moment, is Miami is very different than West Palm Beach. I don't drink, I don't smoke, I don't do drugs. That just knocked out Dade County for me. Really simply. Exactly. You don't want to put yourself in that environment.
Starting point is 00:33:27 You're either going to do two things. You're one going to do the opposite of what everyone's doing. You're going to go to the bar and not drink and be like, this isn't fun. Or you're going to go to the bar and drink because everyone's doing it. And you're going to be like, I really didn't want to do this, right? It is willpower is consumable. And so putting yourself in environments that go against what you actually want. want is not really helpful.
Starting point is 00:33:50 Absolutely. So when you come in and you talk about your family having values and you're teaching kids these values, I think there's a lot of people who sit back and go, okay, how do I get my kids to do this? How do I get my kids who, because again, their brains aren't even fully developed until they're 22, 23. It's still raw dough at that point. So another popular question.
Starting point is 00:34:10 So if you're talking about the book and this full framework and the core validator and doing all of these exercises, I really like that. for kids that are graduating college, sort of 22 plus. If you're taught, if you, I think getting kids on their individual values, like when they're younger is harder. I think maybe you start with family values, right, and the collective identity. And I like doing those more simply, not, not my whole test. Like, like, glazers are or glazers aren't.
Starting point is 00:34:38 Like, I like when people, like, glazers tell the truth. Glazers show up. Glazers don't lie. Glazers don't whine, right? These are these are kind of mantras that, you know, eight to 18 year old kids can kind of remember and understand pretty simply. I like, glazers don't why. Clearly, that is not part of my tribe. Because my tribe, we have mastered.
Starting point is 00:35:02 We have mastered that part. So when you're doing that and you're going through it, how do you hold people accountable to their values? We're talking about carrot versus stick. Yeah. How do we get someone to say, okay, we know that in your situation, the glazers, your family, We don't lie. But someone comes up and says, does this dress make me look fat? Is the response?
Starting point is 00:35:20 No, the dress is fine. Your ass makes you look fat. How do you handle those? I've given that example before. And I joke that my answer is very different if it's a half an hour before we were due to leave the house versus five minutes after we were right. But now you're lying. Right. So now you're yielding honesty for efficiency.
Starting point is 00:35:39 I'm with you. It's what do you think of this outlet five minutes after we were supposed to be in the car? It looks great. I think, but now glazers lie, though. Well, I didn't necessarily say that was ours. So in that situation, how do you do that? Right. How do you handle the, okay, we need to.
Starting point is 00:35:57 Someone once told me it takes 10 years to know if your kids were listening to you. And so you're going to repeat a lot of things at 8, 9, 10, 11. What's going to be interesting for you is when your teenage kids do start calling you out on this stuff, right? And they say, dad, you know, you're doing this or dad, like, oh, he told us not to lie. seems like a lie. And it's going to at least form a discussion about values. But if you go, oh, no, no, that's for me, not you. Then you've lost all credibility. You've lost. Right. All credibility. But I think this is where like an intelligent discussion and, you know, one of the things, I have a mantra, there's a best version of the truth. And to me, that's different
Starting point is 00:36:34 than lie. The difference of a white lie is that a white lie is often incompatible with the truth. The best version of the truth could be a cliff note version of the truth that doesn't contain all of the stuff that people don't need to know at the time. But if that all comes out, it's not inconsistent. So that could be like, again, a discussion point with my kids. And they said, actually, you lied there. I said, no, like, here's the difference. I did not tell you all of it because first of all, it wasn't my thing to tell you.
Starting point is 00:36:59 And we knew some stuff was going on. So I told you the amount that I felt appropriate with, but it was not inconsistent with the truth. So it, it, yeah, and you should admit where you screwed. And you were like, you know what? Right. I screwed up. I actually did kind of tell a white lie there.
Starting point is 00:37:14 that's the best thing you could ever. Like, you're human. You're fallible. You don't get it wrong all the time. And you say, look, like, I, you know, I told mom I liked it because we're always late. And, like, I can't stand being late. And I think it's rude to other people. So in that case, I felt like it was more important to be on time than it was to, like, answer that question that way. And that might not be right. And they may look at you as a hypocrite. But, like, being willing to even have that discussion and not be like, the rules apply to me and not apply to you. you both in so many things that parenting is just good leadership. The thing that's driving me nuts and that is the core of my next book is that we understand
Starting point is 00:37:53 and mostly agree on really good leadership qualities. When you move them into the parenting sphere, we've completely abandoned them and almost do the opposite and don't understand. We know micromanagement is horrible and debilitating in the workplace. It is the default parenting approach these days. Also, parenting is not, is leadership not. ownership. You don't own your kids. Your goal is to help guide them to be whatever they're going to be as long as they meet some, you know, don't hurt people. That's the sort of the thing.
Starting point is 00:38:23 Don't be mean to other people. But you don't own them. They don't belong to you. If your kid decides that it wants to be a five-headed astronaut penguin that dances on in this area head, okay, that's nowhere close of what I wanted to do, but just be nice to people along the way. It's just, it's what you're, you're basically saying what I was at a leadership event where a world-class child psychologist was speaking. They said, why did you have kids? and everyone answer. They're like, all of those reasons were about you. Yes. Like, what you wanted and what you hoped for, like, that is not what, look, your goal is to transmit or transmute your values to your kids. It doesn't always work. Your values may not align
Starting point is 00:39:00 with things that they think or feel and it may go, you know, for, for or against. But same in a company. Again, it's so interesting the connections. As a great leader, my job is to set people up to replace me. It's not to create permanent employment as their manager. There are parents who's figuring out how to manage their kids through their 30s at this point. Like it is, it's debilitating. Right. You talk about this all
Starting point is 00:39:23 a time and there's a guy this guy named Mark Devine, talked to Mark about this all time. And I asked him, I said, you know, where do, because if you don't, people don't know who Mark Devine is, seal commander. Oh, Mark Devine. Yeah, I know Mark forever. He's amazing. Yeah, I've worked with with him being. Yeah. And if you ask Mark,
Starting point is 00:39:39 you're like, okay, where do, where do leaders lead from. He goes, leaders lead from a point where it's never from the front. They need to know that you can be led from the front, but you want your team to pull you off the line and say, listen, you're ineffective here. I need you to keep your eye doing all this other stuff because you have all this experience and all these things going on. So it's these pivots that we do. The reason I ask this, I bring it up, Mark, is when we come into these situations and you have your values and you have someone else in your business's values that you need them to do something, right? You're like, hey, I've got this is, you're in this division.
Starting point is 00:40:10 I really need this division to execute on this, this and this. However, this division is a pain in the ass. It's always HR. It's always HR. And HR is clearly ABC. I will die on that rock, by the way. HR. Oh, good.
Starting point is 00:40:24 So when you're in that situation and you've got two different orgs that are above, two different organizations in your org, and they have different values and they're conflicting. How do you as a leader say, okay, I know the value of Susie from A. HR and Billy from marketing, whatever it is. How do I lead now through this? Because it's great that I have all these values. It's wonderful awareness, but how do I work through it? So sometimes awareness points out to problems in danger areas.
Starting point is 00:40:51 And I gave an example in one of my speeches of years ago where there were two people arguing over a budget. It wasn't about the budget. All right? So the person I'll say on the left for my sort of person on the left, you know, grew up not feeling heard. And they had this orientation of people need to be heard. Right? And it's very important to them. Include all perspectives was their core value. The person on the right grew up dirt poor and was trained to save every penny and not waste.
Starting point is 00:41:18 And so what was happening in this thing is that the person on the left felt like this guy was not listening to her about the budget. And he felt like she's just asking for more and more and more and not willing to. So if they both knew this about themselves and they both knew this about the other person, it's not going to fix the problem. But it's really going to help knowing that, oh, wow, this is a danger area for us. And I know this about her. And so I'm going to listen really carefully to what she says. And I'm going to say, I hear you. But what I need from you to come back with is if you want more stuff, I need you to tell me the stuff that's not working and being willing to make some cuts.
Starting point is 00:41:56 So like this, I just think with awareness of ourselves and others, we can navigate around some of these things. All of these personality tests and where they are most helpful is in interpersonal communication problems. There are just certain styles and things that are going to, you know, butt heads on an issue. And if you understand it, it doesn't make it go perfectly, but it allows you to, like, with some self-awareness, navigate that a little bit better. Yeah, it lets you a little bit more prepared to be in the fight.
Starting point is 00:42:29 It's like, oh, hey, we're, we're going to go ice skating. Oh, I probably should bring my ice skates then. I'm not going to convince this person that not listening to them, okay, right? I'm just not. Like that that, that, so if I want to win this battle, I need to be like, I actually really heard you there and I understand that. However, X. It's in negotiations. We talk about this all the time. You want the other person to start. Here you go. Because they're not going to listen to anything you say because they've been practicing their spiel and their head for at least the time they've been in the room, but also probably a day or two beforehand. They're not going to listen to anything until they off gas their stuff. Their sponge is already. You've got to have them detox out there. So I'm okay, I heard you. Is what we're saying? You're right down, take notes and then they're going to look at it.
Starting point is 00:43:15 My team is really clear about my better way orientation. They know I like to make things better otherwise. So I actually gave them a tool to negotiate with me, which was when I give you something new to do, you are allowed to come back with me with the entire list of things that I gave you already and tell me which one do you want me to cut or reprioritize, right? And so I'm actually giving them a tool to manage that. I'm like telling them the whole thing because I realize that that is a problem. That is a downside of my orientation there.
Starting point is 00:43:46 Right. And we don't label as good or bad. This is it. I just love efficiency. That's who I am. If you come to me in an ineffective manner, my brain's going to pop. But if you say, hey, listen, take a moment to vomit this out for the next 20 minutes. I'm like, oh, okay, cool.
Starting point is 00:44:01 That's what we're doing. And I yield. It's something I learned from a couple's counseling. where men will sit there and free one for you guys. They will ask, is this fixed-it time or is it listen time? If you're a guy, 99.99.999% of the time, it just should fuck up at listen. And then if they want to fix- You've seen that it's not about the nail video, right?
Starting point is 00:44:20 No. Where's this one? Oh, watch it after this call. Just Google, it's not about the nail. It is the ultimate parody of the conversation you're talking about. Okay. That works. So when we're talking about things that aren't this, but are that.
Starting point is 00:44:34 when you're in orgs and you come into orgs that are completely dysfunctional and they haven't understood their values, how long does it take to pivot things to implement some of these changes? So let's be clear. I'll flip in this. Now I'm talking about company values, not individual values. The values of the people. Because you need both. Ideally, the leaders understand their values.
Starting point is 00:44:54 They're connected to values the company. But then the company says, hey, look, generally these are all non-negotiables. One of the things that we do, we tend to interview all the people. and ask them similar questions in a different way. But to kind of come up, what do you value and what can't you stand in your colleagues, right? What are the behaviors that this organization really values? And what we always say is we're trying to solve the C do gap. Sorry, the say do gap.
Starting point is 00:45:20 There are things that the organization is saying that it is completely not doing. And so that's up to the leaders to either change what they're saying or live that standard. But then there's all these things that the people in the organization, really value and actually like even though it's not said and we're like look you need to elevate this to a value because people clearly and oftentimes a lot of it is teamwork they're like the best people here help each other and read across borders and do this stuff and the people that didn't work out and left were selfish and focused on themselves and otherwise and we say okay well you need to take whatever version of that is and elevated i worked with a hospital and is teaching
Starting point is 00:45:58 hospital and they had nothing about teaching. And they realized actually the best people here teach and learn at the same time. And so they elevated that to a value. Very clearly, like, you need to be someone who learns and teaches to stand out here. So you've got a book coming out. And it talks about the compass and it does this. When people get this and they want to implement this, because I'm, as you already know, I love efficiency. I love things that are proven. I love things that are exceptionally tactical. When someone takes the book, is your book something that's simple, go, okay, clearly I need to know my values before I can push it out the company. If I want to level up things, I want to be, you know, if I want to do this and they get
Starting point is 00:46:36 the book, is this a sit down and read it all? What is the best way to implement your book? So the book is a parable, like Pat Lindsay, I actually blur. So, so and then it tells you at the end, the framework that you've seen. You watch someone go through this process in their life. They're struggling with the big three. They get coached on their values. So people who like to watch versus be told. So hopefully it sparks that interest. You do the work. you do it for yourself. The first thing everyone's like, I want to do this for my wife.
Starting point is 00:47:02 I want to do, I've been in EO and YPO and the joke is like spouses and partners and companies hate when people go to events because they come home with all this homework. And my thing is like, do it for yourself, get comfortable with it,
Starting point is 00:47:14 have someone else see the changes you're making. And then if they're interested, pull them into it, right? I really want you to repeat that because that's super important because I've been guilty of this. Yeah. So we're talking about go do it, do it yourself.
Starting point is 00:47:27 Let them see the, that changes. I had a client of mine, he's like, I want my son to read more. He's like, what do I do? I said, as soon as you get home, take whatever screen you have, leave it in the front part of your house, and then start reading it in front of him. And she's like, cool, when do I tell him to read? I'm like, you don't.
Starting point is 00:47:42 I go, within a week and a half, trust me, that kid's going to come over and you're going to start reading it. It's C-Doo type of thing. I love that you brought up. They go to the events and then, hey, honey, I learned they hate these personal development events. Yeah. In fact, I started bringing my wife to them because, you know, then when if, because they didn't see the speaker.
Starting point is 00:48:02 They didn't see the motive. Once they see the speaker, then they're excited to like come home and do it. Right. So I'm just surprised you're still married since you drug your spouse with you. Hey, I'm going to go do this. I'm surprised she still talks to you. I told her it was a fashion conference, you know. So you have a comfy couch is what you're saying. You have a very comfortable couch to sleep on. That's what you're saying. So all right. So people go in and they start doing this and they start making the changes. How do you approach it? How do you do it? If you're a founder and you're in this thing, how do you bring it to your team? Is it something like, listen, I found this guy Robert. He was on the podcast. I think he's great. I read his book. I bought it to do him during Haganas,
Starting point is 00:48:39 whatever it is. Yeah, we're going to hire him, bring him in. Yeah. So in a perfect scenario, someone would do this work. They would communicate to their team. Hey, I just actually did this work on my values. Here's what they are. I want to walk you through them. It sort of explains the things that I care about and then I get upset about. And actually, we're updating our company core values based on this clarity. And we're going to talk to you guys and get your feedback. And I think that the best leader you will be in our company is an authentic leader. And if you're really interested in, you know, doing this work, I'd love to get you a copy of the book and you can buy the course if you want to.
Starting point is 00:49:15 But I'd love to see you do this work. And it's not that it's selfless. But like what we're trying to do is I think you becoming the best version of yourself is better for. for the company and it actually pays dividends for you outside the company. Well, I write a lot. My other book for on this company, this concept of capacity building. My books elevate. And that capacity building is this holistic benefit for an organization. If you help people get better overall, the company gets the work dividend of it and the people will thank you and remember that you help them become a better father, partner, sister, or husband, that you help them get better
Starting point is 00:49:52 with patients and time management and prioritization and things that are you know one we're not different people at work tell tell me anyone that like hit snooze 12 times in the morning and can't get out of bed and it's really good with deadlines you know when they get to work it just doesn't it just doesn't happen so to me this is the ultimate thing that you could help your leaders do and I'm you know I'm working with some I think some really amazing leaders and cultures we're like I want every person in my 200 person company to figure out their own personal core value. I want this unlock for them. And those people will be loyal to those leaders for decades. I also think being open to that when you do bring these things and you do send
Starting point is 00:50:33 people in your organization that if they come back and they're like, hey, you know what, this isn't home for me. Honor that as much as you possibly can. Yeah. Go. You have to expect that you're going to lose some people. And that's okay too, because in the long run, it's going to be better for your or it's going to be better for everything that you're doing. I 100% agree with you. And those probably weren't your highest performers. If they weren't aligned with your values and they were going against them, you were probably having problems. And the fact that they would opt out and go somewhere else on a positive way saves you a whole difficult discussion somewhere down the line. If someone opts out of your organization because they're clear, they're not forever
Starting point is 00:51:09 values, that is the biggest win that you could ever get from an eight, sorry to say, an HR standpoint or just the whole thing. Yeah. And I don't think people get that because finding good people that are talented that you've already got your systems around because as founders as owners and what we do are like, hey, I've got this fire and I've got to let go of it because I understand that I could brute force myself to seven, eight figures maybe, but now I need other people to come in and help me out with a scaling of that. And you're like, hey, this person does this, this person does this, but then now there's Susie and Susie discovered a core value and said she doesn't want to be here anymore. I was like, go. Take the little hit. It's worth it. Take the little hit, have him do
Starting point is 00:51:45 that. Can you walk through one of the, if there was something either for you or or for a client that the discover their values just changed. It would just shatter. It's like, cool. And it blew things up. And they're like, oh, wow. And on both on the positive and the negative, where they're sitting there and said, I've discovered these core values that I actually, you know, I don't like HR because no one does.
Starting point is 00:52:04 And anyway, they discover this one thing. But it's interesting. I think the reason why you don't HR like HR is probably buried in multiple core values. I think in one, you probably don't think it's efficient. It's not efficient. And I am not politically correct in any way she'd perform. I don't, I don't. Right.
Starting point is 00:52:24 So you probably have a core value of say what you mean and you feel like everyone has to do all this window dressing and say stuff that they don't mean. Right. I mean, it's visceral. You know, you've, I'm just a fart in an elevator. There's just no way around it. I don't think what you identify as. I don't care about your pronoun. It's relevant to me.
Starting point is 00:52:41 I'm happy for you. If you identify as a penguin, mazel tough to you and ever. Can we just get back to getting the shit done? Because we got shit to do. because I just don't care. So as long as you're not affecting other human beings, whatever, just let's go. I don't care what you do with your own kibbles and bits. Just let's rock and roll.
Starting point is 00:52:57 We have stuff to do. It's inefficient for me, which is why HR is like, I mean, well, we need to have that. I'm like, Jess, no, if someone's being wildly inappropriate and touching people, then they don't work here anymore because you don't get to abuse human beings. That's why my issue is with HR. Right, right. I can tell you, when you see that sort of frustration, again, it is typically connected to multiple values.
Starting point is 00:53:18 violation. I call it the supervillain. Like when there's three or four core value violations and an interaction, either that interaction is a supervillain or the person or the thing is a supervillain. So for me, I actually, when I figured this out, I came back and made major changes to my company. I cut our core values in half. We kind of were growing and I was trying to be everything to everyone and I cut kind of relationships down. I said, look, this is who we're going to be. And if you want to be here for this. Great. One of the things where it impacted, we had a core value of accountability in the company. And what I was noticing as we grew was people were translating that to they are accountable for doing the inputs, but not the output, which is totally not what
Starting point is 00:54:02 we meant, right? They were like, I did what I needed to do, but the thing didn't work out. So we ended up changing that core value to own it, which is like, look, you own it. You own the outcome. You own the, this is what we meant, actually. We didn't mean like you did the things that you can do. Like that there's a difference between you take no salesperson knows where they're going to sell all of their sales in a year. They they own a quota, you know, and they own that there's ambiguity with that. So we made some of those changes. And actually a lot of our early employees that were great moved on. I think they identified that we were just, I was just really clear. There was another thing too. We had, we had rewarded inadvertently, I think companies do this,
Starting point is 00:54:41 all-star utility players, right? They were, because they were rewarded for jumping around. And, they were they were firefighters and all-star ut-so. So they would jump around from this to this and they would solve problems. And I was like, I need a gold glove third baseman, a gold glove second baseman, first baseman or woman, and I need fire preventers. So it was our fault because we had rewarded those behaviors. But once the company hit five or ten million in revenue, I didn't need a jack of all trades. I needed. And so if someone was just avoiding that, it was like, look, we are not valuing that anymore.
Starting point is 00:55:14 So maybe you need to go back to a small company where we were just very honest about what we were looking for. Well, I think that's what you're talking about more anything else. We get clarity on our values and then we're the honest conversations and who you were when you're a under $10 million company is not the same person
Starting point is 00:55:31 you're going to be when you're over $10 million. Just like who you were before you made your first million, the whole company fundamentally changes as you step up and you love love because it's just the nature of the beast. Like I know with organizations that I've read, and they will listen to this, so I apologize. They know that when it comes to HR stuff, they both talk to me.
Starting point is 00:55:51 I'm like, just go to it. I will yield songs you don't go. And one of my partners, his name is Daryl, they come and they're like, okay, is this a Charles question? Is this a Daryl conversation? And like, there's a Daryl conversation. Like, cool. And that he, because he speaks Charles.
Starting point is 00:56:04 I speak Daryl, he speaks Charles. So when we sit down, we can shortcut it and we know those and we have those clarity about each other. There's a lot here that it isn't just a simple, hey, I'm going to listen to a podcast and I'm going to go do this and oh, that was enough for me. There's a lot of work that goes into this. And it's not just the book. It's also the test.
Starting point is 00:56:23 If people want to track you down, if people want to connect with you and actually do this work for, because listen, I don't care if you don't have a business. I think this is far more valuable for you as a human being for your partnerships, for your relationships, for your health, for your own relationship with yourself. I think it's a vastly, unbelievably important thing to do. How do people track you down? How do people connect with you? Sure.
Starting point is 00:56:43 is the best way to go forward with this? Yeah. So look, if they want to pick up the book and you can read it in 70, 80 minutes and decide, oh, yeah, like there's something in it for me. You can look up Compass Within wherever books are sold or Compass dash within.com is on the site. All of my other stuff, Robert Glazer.com, GLAZR.com. That's where my newsletters are, the books, the courses, consulting, if you want, help with this individually or for your organization.
Starting point is 00:57:09 But the book is meant to be a prompt. And I think people either read it and they're like, yeah, I want to dive into this. Everything you need is in that book. If you need more scaffolding, you know, we're here to help. Perfect.
Starting point is 00:57:22 And then if they want to connect directly with you, is it LinkedIn? Is it Instagram? Yeah, I'm on LinkedIn. Again, go to Robert Glazer.com. Contact.
Starting point is 00:57:29 It comes to my inbox. I tell him, I reply to everyone that emails to me, either than some unsolicited sales pitch for something I don't need or use. So I have that promise and I usually write back within 24 hours. So reach out. if you have any questions. I love that you do that. I am not that person. Thank you so much for coming on and
Starting point is 00:57:50 sharing all this stuff. I think people, it'll help them pivot where they are in their lives and it'll fundamentally create a radical change, especially as we walk into the new year, unlocking what your values are. I can't imagine doing anything else more important than this. Yeah, thank you, Charles. And as you said, if you're setting up goals and stuff for the year, like aligning those to your values will make it so much more meaningful. So my goal is to help a million people figure out their core values. I hope we can get a, get a few from this audience, but thank you for having me. Absolutely. That's a wrap on another episode of the proven podcast.
Starting point is 00:58:22 Clarity beats chaos. Values beat vibes. Stop reacting, start deciding. The leaders who win know who they are, what they stand for, and what they'll walk away from. Remember, if your decisions aren't anchored in real values, they're just noise pretending to be strategy.

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