KGCI: Real Estate on Air - Marcus Dilley

Episode Date: July 11, 2024

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Transcript
Discussion (0)
Starting point is 00:00:17 Yes, we did. Hello, hello, good morning. Everybody. We're feeling lucky is back again for our Thursday session. Super excited. And this week, I have a good friend of mine, Marcus Dilley. And I'm sure some of you guys saw the tag that I put above this, right? Pop star to All-Star Agent. Yeah, I did that. Yes, you know. Oh, Lord. And I'm so proud, and I love this guy so much. So I just wanted to go ahead and highlight. Marcus is, I think, at this. point are you a three or four time icon agent three time time icon agent not because of numbers that he's not for he's coming up on it with his years with his firm very exciting um but marcus story about that as well that we may get into if we have enough time so yes yes heck yeah um but a little
Starting point is 00:01:09 bit of highlights about marcus actually i'm not even going to go too deep into it because i want you to tell us some of these successes that you've had the last years use you mind you like sharing that with us because there's so many. About the music stuff? No, no, about real estate. Except real estate. Don't worry. I'll get into that.
Starting point is 00:01:27 You have to forgive me because I'm coming out of being a little ill. So you may hear it on my voice and I'm on some stuff. So I might be a little slow, but I'm going to give it my all. I'm usually a lot more energetic than this. So bear with me. So I will, so I basically started in property management in 2007. Wow. And I managed a small property.
Starting point is 00:01:48 management company that was actually gobbled up by a larger property management company. The previous company had put me through real estate school and just said, hey, we want you to help us sell. It's a extremely challenging experience. In fact, when I worked there, 12 people quit or got fired. Yeah, I think I felt, I think I lost like 20 pounds while I was working there because I couldn't sleep. I couldn't eat.
Starting point is 00:02:10 It was just super stressful. I paid my dues, Kayla, right? In the early days. And this was what lucky. You just got really lucky, right? Exactly. Really lucky. Yeah. It's all about. And this was when the market was crashing all around us, right? I mean, people were selling, you know, the whole point of this particular company was they had kind of a boiler room on one side of it where people were selling blocks of properties to investors on the West Coast and making $30K, you know, on a phone call. And then, of course, that was right before the big crash. And so I ended up coincidentally doing a lot of short sales and foreclosures for these same clients. Oh, much. you know, not fun and a sad situation. I got to really, you know, thankfully, and in a,
Starting point is 00:02:50 interesting turn of events, got to really serve them twice and in a special way because I was able to help them out of a major situation. And it taught me a lot about the industry kind of from the inside out, right? Because that education was invaluable, having, you know, seeing it from that side and really getting, I've worked for asset management companies and listed foreclosures. I did short sales for both buyers and sellers and kind of all over the map. So that was an interesting entrance. And then probably right around, I'm going to say, 2015, I did a flip where I started a firm based on just my need to facilitate general brokerage because I was still doing a lot of property management. And I really wanted to, you know, once you're as engulfed in property
Starting point is 00:03:34 management as I was, it's very difficult. I kept, you know, that there's that scene and the godfather where he says, every time I try to get out, they pull me back in. And that is exactly. exactly how I felt because I just, you know, I was just done. I was ready to get it sales full time. And it was really now. And I want to pause you there. So for anybody that's watching, do you think that it was super simple when Marcus got started? I don't think it was, but I do want to give, because I know Marcus is going to do it for himself, because I have to give you Mag Gutas on this. From that start, from that beginning to where he is now, where you are now, you've gotten five-star client satisfaction awards. You were top 1% of real estate agents,
Starting point is 00:04:18 100 most influential real estate agent recognition award. You are on the top of top agent magazine or on the cover, should I say, featured an American Dream TV, USA Today, CBS News, Fox NBC, just to name a few. And I'm going to put a bow on this top 125 most influential leaders of 2022 by success magazine what the heck is that about like i was i'm still i am still completely floored about that whole situation i i kept going they might have the wrong marcus dilly i don't know there's my face but i don't know did they just google it maybe it's not that i was i'm still in shock over that one so grateful and humble and it's just I'm in shock. So, yeah. So anybody that's like getting started and they're a little stressed out. There's a lot happening. Maybe there's nothing happening and that's what's stressing you.
Starting point is 00:05:12 Understand everybody has kind of, right? We've kind of put like, what do they call that? Put on our pound of flesh. We've given our pound of flesh to get to where we are. But it doesn't always stay like that, which is amazing because you've just flourished. I love it. Everyone, you know, you have to pay your dues, right? I mean, whatever. it looks like whatever the scenario ever unfolds in your life it has to be done i'm reading a couple great books right now but but one of them i'm reading currently there's this incredible story about um how you have to build up a process how there's momentum you know and um it's called the compound effect Darren hardy have you guys i love i was about to say that sounds like the compound effect yes yes
Starting point is 00:05:59 it's one percent better and all that and there's a in another uh kind of the same idea is when you're building something up and you're trying to reach some sort of goal, he talks about a block of ice being in a room, right? And that it's, you know, 26 degrees, 27 degrees, 28 degrees, 29 degrees. You're clicking it up. You're clicking it up. 30 degrees, 31 degrees, nothing. And then all of a sudden, 32, it starts to melt, right? And it's not that change from 31 to 32.
Starting point is 00:06:28 It's all the changes that go before it. The same analogy applies to when someone gets frustrated or bored or they feel like they're not accomplishing anything. Think about the rock breakers who hit a sledgehammer on a rock 100 times and the 101st time is when it breaks. And it's not that 100 and first time. It's all the times they go before it. But we want to see overnight success. We get tired. We get bored.
Starting point is 00:06:55 We get distracted. And we don't realize that we're building up that overnight success. and when it drops, it's going to drop, you know, it's going to fall out of the sky. But a lot of people give up too soon and they never see that. Well, and I think you make a really clear and good point with that. If anybody's taking notes, I hope you are, write that down. It's the compound effect, not just the name of the book. Like, you actually taking those actions over and over and over again.
Starting point is 00:07:20 But I would add to that, we get very distracted because I feel like we're seeing the, what we feel is the instant results, the instant fame, the instant. this or that where it's like, well, so-and-so just got started and they went TikTok viral and now they've got a million followers. Guys, I will also tell you followers are not going to get you business. Right. You'll get you attention, but it's not going to get you business. You can get even more business and success just by being consistent with your actions and being you. So that's a great point. Yeah, you need engagement. You know, followers are great. Eyeballs are great, but you need engagement to really build a community. So, yeah. Yes.
Starting point is 00:07:59 Community. I love that. So as you're making this shift, so you went from property management, which my hat's off to you, sir, because that is not an easy place to be. Property management is its own beast. So from that to creating your own brokerage. So tell us about, I'm sure that was really simple. So tell us, you know, excuse me, sorry. Yes, it was a piece of cake, you know, it was all luck. Yeah. Yeah. So, no, I mean, it obviously, it took a lot of ingenuity. It took a lot of intestinal fortitude, a lot of people helping. I mean, it's not a one-man show. There's so many elements that go into something like that actually succeeding. And ironically, even though, so I've always kind of believed things in my heart, this is going to happen.
Starting point is 00:08:50 This is going to happen. I've really tried to worry about the what and let the how take care of itself. I think that's- Write that down. It's very important. Yeah, that's a Kim Johnson. unquote. I've really, really tried to do that in my life. And even in the music industry, in the early days, you know, I said, I know this is going to happen. I'm not sure how or when, but I know it's going to happen. I've always kind of felt that way, which is, I think, a little bit counterintuitive for a lot of people because they need to see what's happening first. Yeah. They don't see the how they don't even get started, but done is better than perfect.
Starting point is 00:09:22 And if you don't learn as an entrepreneur to fly the plane while you're building it. manual. You're never going to get there. But it's the scariest thing in the world for people to do. And I always look at that scene from Indiana Jones and the Temple of Doom where he's got this huge chasm to walk across. And he has to step out. I can see it every time.
Starting point is 00:09:44 Oh, I love that one. Yes. Always bring this to my mind when I think about that step of faith and moving into that next level, which takes heart and character and sacrifice and fearlessness. And he steps up. He puts his foot out and he steps. And as soon as he puts his foot down, that bridge appears. Yep.
Starting point is 00:10:01 That's so much the way. And that's kind of the way this situation was. I just got goosebumps. I kind of forgot about that scene by I visualize that more than once. It's so true. Massive. And this was kind of the way it was for me and the way that this kind of developed. And ironically, the company I was with at the time, unhooked,
Starting point is 00:10:19 which coincidentally, Rich Tomasini was actually the leader of this sales team at this company. Everything works together. Oh, my gosh. No kidding. I know. yeah. So he was the lead, I was the kind of the lead for the property management side, and he was the lead for the sales, general brokerage sales division side. And they decided to unhook their general brokerage division altogether and only do property management. And I had
Starting point is 00:10:41 four, three, four million dollars in listings at that time. And so I kind of had a choice. I had to either refer everything out, right, leave that company and go sign on with, you know, Keller Williams or whoever, or I had to start my own brokerage. I mean, that was my only choices. And that's kind of how that all started. Yep. So lonely, lonely road starting your own brokerage, I'm sure. And yet fun, right? I feel like everybody, most people that I know that have moved firms, you and I
Starting point is 00:11:10 both move firms, it's kind of exciting and scary. And always in the back of our minds is I could just do my own thing. Like I'm feeling capable of doing that. And then the forefront of our mind, I'm like, yeah, but then I got to worry about E&O. And I got to do the paperwork myself. And then I am kind of all on my own. own do I want to. So what caused you to then? So while you're in this, right now you've got your own brokerages or brokerage. What was some of the biggest, or I would just say pinpointing the
Starting point is 00:11:41 biggest challenge or mistake that you made during that, that of course, we know now it all turned out wonderful. But when you were in it, you're like, oh man, like I'm in it right now. This isn't great. Yeah, that's a great question. You know, I think the first thing, for me was knowing that, you know, I had a deep belief that you are where you're supposed to be in life when you are equal parts scared and excited. Ooh, I love that. Yeah, right? And that's how you know you're moving forward.
Starting point is 00:12:12 Otherwise, obviously, you're devolving. You know, your life is atrophying if you don't kind of keep pushing forward through the pain, like lifting weights or anything else, right? Yeah. And, you know, I think in that in that moment, I knew that everything I wanted was on the other side of my fear, was on the other side of my limitations. And I just kind of went for it. I just jumped.
Starting point is 00:12:32 Literally my mug. I love it. Oh, I love it. You know, it's hard to make that mindset shift and make no mistake about it. As you know, that's all it is. It's just a mindset shift. You know, and once you shift your mindset, doors start opening and you find yourself in opportunities in rooms with people that you never could have imagined.
Starting point is 00:12:56 Isn't that insane? My husband Ryan, I always point up because his office is above me. It's been a very interesting conversation because as you know, we've been shifting to some different things as well. And getting around different people and different masterminds. And he said to me the other day, he goes, have you ever been on the phone with somebody? And you think to yourself, what exactly did I do to get here? Because you're in a completely different level than I am. And I don't know why you're talking to me about this. at least once a week right now.
Starting point is 00:13:27 Oh, yeah. Oh, yeah. That's awesome. Yeah. I mean, it's, you know, I think once you make that decision to make that transition, it makes it a lot easier. The decision is always the first part. So to answer your question, I think, you know, just to be completely transparent, you know, I'm a little bit of a fly by the seat in my pants kind of guy. I've always been that way. I've always struggled with.
Starting point is 00:13:54 organization you know it's just the truth and um i like visionaries do by the way visionary if you guys have a great book rocket fuel if you're not sure which one you are visionary versus an implementer i know i am a visionary you are a visionary we're the creatives we come up with a new idea every like week that we want to implement tomorrow and it's up to having a visionary to say hold on slow down we're going to do this one then this one we need an operation manual for this one i'll create it don't worry you go keep doing your thing absolutely so you know i'm i'm incredibly blessed to have the most brilliant creative organizational genius i'm married to like she she's just incredible on what she can
Starting point is 00:14:37 accomplish however at that time we had three kids we still do they were just younger they were they were like three under five i think is where we were at that point you know there wasn't a whole lot of of that going on for me. So a lot of my struggles, were I to go back and do it again, I would force myself, you know, I heard somebody say this the other day about if your boss, if you're working a job and your boss says show up at nine o'clock, you'll, you're going to be there at nine o'clock, you know, they say you need to, you know, go take the trash out. You're going to, you're going to go take the trash out. But yet if you tell yourself, I'm going to do this, I'm going to start this YouTube channel or I'm going to, you know, get down and organize myself or whatever, you know,
Starting point is 00:15:18 sometimes you just don't do it. Like, you don't have a, enough, you know, he was talking about it's a matter of respect for yourself. And I think there's some truth to that, but I also think it's more complicated than that, you know, and finding what motivates you, building a life, building, if I could go back, I would do better about building a foundation, building an atmosphere around my, me that would help support the goals that I wanted, as opposed to fighting against that part of myself that I knew was struggling with doing the daily habits that really leads to the basics right like when we talk about foundation it's okay here's your foundation if you're starting from creativity that's the piece of the top if you go upside
Starting point is 00:15:59 down it's completely thrown off and you and I both go there were like we're going to do a TV show we're going to do this we'll get there one day it's going to happen for sure but that's happening right now so yeah see so that is one of the biggest challenges is not having the Now, I'm going to give you two news on that, though. What does anybody notice here? Hopefully you've noticed what I've noticed, even though it wasn't perfect, even though the systems weren't quite there, even though it could have been done better or more smoothly or in a different way, Marcus was still successful with it.
Starting point is 00:16:40 Why? Because he took massive action. Imperfect action is the way to go. If you just wait until it's perfect, you're never going to get it done. you're never going to get it done ever. Imperfect. Imperfect action is better than perfect inaction. Exactly.
Starting point is 00:16:56 I love that. That's what you're about to say. I was. I was going there. You know, I think. That changed my mindset on a lot of things is I was very much a hesitator of like, well, it's not exactly. People will judge me, right?
Starting point is 00:17:10 That's usually what it is the judgment. What if I don't do it right now? I throw a post out, misspelled all the time. I'm like, I don't care. Just it's here. Grab the information. If you're more worried about my commas, then sorry.
Starting point is 00:17:22 Kayla, I honestly believe in my heart of hearts that 90% of the people who are limiting themselves. I think that, you know, one of the saddest things in life is unrecognized talent or unrecognized opportunity or, you know, possibilities, right? And so I think that there are so many people that live this life of quiet desperation. And they do that because of that very reason. it's because they're stuck on, I need to know the how. And it is, you know, and I think it's human nature. It's not any, it's not, it doesn't make people good or bad.
Starting point is 00:17:56 It just is what it is. And, you know, that mind shift where you can find a way to take that step of faith and know that you have to just move and let things fall where they may, make the mistakes and then build as you go is the one thing I think that separates a lot of those people. And the irony is they're just, they're right there on the edge. Like all that has to do is take that step. But they stay there. they stay stuck. And it's just unfortunate because I think the world would have so much more beauty and creativity and talent and success. And, you know, if some of us would do that. I love that. I love that. So in your very vast career, one thing that I'm sure a lot of people
Starting point is 00:18:33 are kind of questioning, at least I want to know this answer. You were already through the recession, right? You came through 07. I'm not going to say unscathed. I'm sure there's some nicks and scars there as you came through the battlefield, but you're still here. As someone who's already been through a difficult market, having started in what would most we consider one of the most difficult markets of the last three decades, what advice would you have for an agent in coming into this shift of a market? It's a reset. We're going back to a more normal market.
Starting point is 00:19:05 We've been in a very odd market, guys. What kind of advice would you have for somebody like that? And what was your biggest struggle that you had? And those are great questions. Great questions. I think, you know, number one is always mindset. I'm always going to go back to mindset. I'm always going to go back to that you get what you put out. And, you know, maybe it's, maybe it's positive affirmations. Maybe it's being around people that challenge you. Maybe it's reading the books that push you. It has to start in your mind. And you have to, you have to have a belief in yourself that the impossible is possible. You have to start there. You have to because from there, that will open those. doors and you'll find yourself in those places with those people and doing those things, specific things that it takes, whether they're perfect or not, they are progress. And so, you know, mindset is number one. Do whatever it takes to get to help yourself make that mental
Starting point is 00:20:01 shift. Because when you make that mental shift, you'll make the spiritual shift and you'll make the physical shift. It all kind of follows, right. I think we're all thoughts, feelings, actions, thoughts, feelings, actions. Every single person on this planet, thoughts, feelings, actions. And what a lot of us try to do is we try to change our actions. And, you know, it's like momentum. It's like it's too much power. You're two steps behind in the process. It's not going to happen.
Starting point is 00:20:27 Some of us try to change our feelings, which, you know, maybe works, maybe doesn't, but it still doesn't really have the impact. The only thing, only thing, we have any control over in this entire world is the way we think. And so if we realize it all starts there, to me, that's the key. And then to answer your second question, I think that back to the process, knowing that you're maybe building the plane while it's in the air and all that. But I love this analogy about building a house. It's so it's spiritual. It's mental.
Starting point is 00:20:58 It's family. It's your body. It's everything. You're building a house. And I built houses back in my 20s. So we're in real estate. It all works together, you know. It's a circle.
Starting point is 00:21:10 The house. You have to. to lay the foundation, right? You have to dig the footers deep. You have to pour the concrete wide. And you have to lay each and every brick of that foundation perfectly. Don't worry about the three bricks ahead or even the three bricks before. Worry about that one brick. Don't get overwhelmed with the process. But understand, and this is the key, understand that if you're building a 1,400 square foot ranch, your footers do not have to be anywhere near as wide or as deep as if you're building, you know, a 40-story skyscraper.
Starting point is 00:21:53 Yeah. And what you're trying to build is a 40-story skyscraper, which I know you and I are trying to build or more, you know, whatever the case may be. You have to take more time and be more meticulous and the pain and the effort that you have put into laying each brick perfectly is a part of that mindset shift that will help you do the suffering, you know, put in the work up front so that then, you know, once you've built your building and it's in operation, it'll be much easier. It's much easier to keep something in momentum than it is to try to push it back, you know. You just had some amazing nuggets that actually
Starting point is 00:22:30 I even took out of that with laying those foundations because there's two things that I pulled out that one. Yes, dream big, right? Dream big, but understand you need more time. And sometimes that's going to feel like you're hitting setbacks, right? Like right now I feel like, oh my gosh, I'm hitting setbacks with my sales, but it's because I'm making a shift to being a leader, to being a coach, to being a team lead, to providing that value to others so they can raise up. So for me, it's a shift because I'm going, all right, well, I'm building a different part of the building now. But the second piece to that, you're going brick by brick. Most of us, lay four bricks and we're like, where's the freaking house? Right? Where's the house at?
Starting point is 00:23:10 The house isn't there yet. You're preparing for the house. But you've got to still do that every single day, come lay five bricks. Every single day come lay five. And before you know it, not only are you complete with that foundation, the house pops and you don't even know where it came from. Anybody that knows construction, it's like suddenly a house is there. It's been four months. And there's a house. I love it. Which is awesome. That's incredibly powerful. I do want. to tag back to what you're talking about mindset as well. So like Mark, it was talking about, I hope you guys are writing a ton of notes because I'm going to like rewatch this and write notes. When we take action, that's one thing, right? Like let's say we're building habits to go out
Starting point is 00:23:50 and start working out. Great. If we just take the action, right? Some people say, well, just get up early and just start doing it. That will only get you so far. Then you've got the other part of it where it's like, oh, I want to feel motivated, right? We put motivational music on motivational speeches on the reason that doesn't last is because our mindset or our beliefs have not changed until you change the belief nothing else is really going to matter yes yes it doesn't matter right because up here you're like i could still have a big butt it's fine i don't have to work out like i can deal with that but if our belief suddenly makes that shift finally and goes, no, I need to be strong. I need this in order for my life to succeed and we connect those
Starting point is 00:24:40 to. The actions happen automatically because our beliefs are there. It could go for anything. Like I actually, we were coming back from the beach and I saw something in the road. I'm like, what is that? We're on a busy highway. And I was like, oh, no, it's a turtle. I mean, it was a turtle. He was massive. Like, I can't even fit my hands. But there was tractor trailers and cars and like some of them we're swerving and I'm freaking out because I want to get off the road to get the turtle. My husband knows this. The dogs are in the back. I take a hard you turn, go park it, run across the street, hop the guardrail, turtle did not make it. Tractor trailer got it. But think about this. It goes back to beliefs. If my actions were just, oh, that should be a thing that someone should do
Starting point is 00:25:20 is pull over on the side of the road. That's actions. My belief system is so hardwired that I'll divert an entire trip to go help an animal. It's just my belief system. So start having that with your business and see how that shifts. I did that, you know, it was just a habit, but it became a belief that if I make these calls in the morning between nine and 12 and I'm successful for these three hours of the day, nothing else matters. And when that became a belief, I couldn't live without it. Like literally, I would feel unwell if I hadn't made my calls, right? So I love that. So, I am going to tag back because I promised I was going to touch on this. You guys, Marcus has had a very intriguing past.
Starting point is 00:26:03 So please tell us real quick about your pop star days. Well, I've been into that. Yeah, so I've been a musician. I have friends that are actual musicians. I cannot call myself a musician. But I'm definitely a phenomenal voice. Do not let him put himself down. He has a phenomenal singing voice.
Starting point is 00:26:24 I've been, well, thank you for saying that. I've been a singer kind of singer-songwriter since I was. Actually, I wrote my first song when I was 11. So I've been into it for a long time. I never really, I mean, I picked up the guitar a little bit here and there, but I was really more of a vocalist my whole life. And then I was actually signed to an independent record label at 18 and recorded like a demo six songs up in Nashville.
Starting point is 00:26:45 And that kind of fell by the wayside. And then I was really Southern Gospel Group for five years in my early 20s. We traveled all over with Africa on a mission trip. It was just really, really quick. amazing stories there and just really enjoyed, you know, serving and ministering and being with those men because they were great people. And I'm not really a Southern gospel guy. So it's cool to kind of, you know, learn this whole other culture and history. And it was kind of fun. And then I left that group and I got into, it was technically a boy band.
Starting point is 00:27:16 Yeah. Back in. So it's right in the early 2000s, 1990. It was actually 1999 to 2004. So it was about five years. And we did, you know, we had a lot of. of fun. We traveled and did, you know, we had a single on the radio and was on TV and award shows and all kinds of stuff. So we had a lot of fun. That's so fun. I love that. I have to highlight that because I found that I was like, no, that's got to be a fake story. And then I looked up and like, dude, these songs are pretty good. Oh, thank you. Yeah, I still, there's several of them I still really like. So Rodney Jerkins actually wrote two of them, the one that was the hit, and Rodney Jerkins wrote. And then Robin Thick wrote a couple of them as well.
Starting point is 00:27:54 And then we have, yeah, and then we have, I remember so remember being in his, in his house in the Hollywood Hills. This is when he was still married to Paula Patton. And he were recording a couple of songs. And he had the song called Brand New Jones that was off of a record that he was doing at the time. And he came out and played this song on the piano, just acoustic. And we were just, I mean, we were floored. So, so Ryan, Robin was trained by Brian McKnight, which is one of my favorite singers of all time, which I didn't realize that. And you could really tell the influence. And he's a great. singer-songwriter in his own right and has music it's a shame because kind of the thing that that he went through with the song that got sued and all that stuff and that one song that got put out is just I mean his his talent level is so much greater than what he got credit for than that yeah and then we'd have one on the by the wine ends on the record so it's a lot of we had a lot of fun stuff that's so cool I love that I had a highlight now that's really neat um so final question for you now that I've drilled you final question what is one of your biggest, I'm not going to say regrets, but things that happen that actually made the biggest
Starting point is 00:29:00 difference for you in your career. So something that was a negative, a challenge, but actually made a huge difference for you in your career, became quite the positive. That's a great question. So my very first broker, Alicia Thomas was her name at the time, and now it's Alicia Grace. My very first broker, when I first got into the real estate industry back in 2007, I used to quote her all the time. Coincidentally, full circle, she has just joined our tribe at EXP. Oh, no kidding. Wow. Welcome to you. You're watching. How crazy is that? Yeah. So she's amazing. Been in the industry. She's a wizened veteran to no end. It has her own firm and still has a property manager firm on the side and also. Anyway, she told me she said, really, really simple.
Starting point is 00:29:47 She said, don't be greedy. One piece of advice for you. Don't be greedy. And I love that she didn't define that for me. I love that she didn't tell me what that means. She let me define it for myself. And to this day, I've never forgotten. I've brought this back over and over again. And so to me, what that meant was when you start seeing big $20, $20, $30, $50,000 commission checks or you're working with a client and you realize the potential of money that you can make, it's easy to put your needs ahead of theirs. Because, again, human nature. But you refuse to do that. You fight that at every turn.
Starting point is 00:30:27 You always, always, always put their needs ahead of yours. And so for me, it's been very simple ever since that day. I treated every single client as if they were my own family, as if it was my mom, my sister, my dad, my brother, whoever. And I always treated that money as if it was my money. You know, what would I do in this situation? What would I do if it was a family member? And that has served me so well because that's one of the reasons why I've got, you know, 155-star reviews. online and all that stuff because I really have taken that don't be greedy to the level of
Starting point is 00:31:00 serve others first. And when you do that, the money falls out of the sky. And when you put the money, people know, they smell commission breath, you know, a mile away. And they realize you're not doing it really for them. And you lose business that way. So that's been a big part of what's built this great, you know, community that I've been so blessed to be a part of. That is so true. So true. So if anybody is taking note at that, if you're newer, if you're a veteran in the business, I think you've probably experienced it and maybe made that mistake once, right? You kind of your eyes glasped over and went, wait a second, I can make $50,000 in this commission? Holy moly, yeah, let's do this. Versus how does this person need to be served? And I'll shout out
Starting point is 00:31:39 to a friend of mine who's watching probably. And he's representing one of the professionals in our area in the sports industry. And this gentleman obviously has deep pockets. But the suggestion that was made to him wasn't a, yeah, let's go find you a $7 million house. This agent who's a rock star, Edwin, if you're watching, instead he said, I don't think you should do that. Why don't we go find you a modest $1 million house? And let me help teach you how to invest that money in other properties. Brilliant. When you retire, you actually, or you get injured, you have something to fall back on. And the I stopped and went, wait a second. So you want to help me invest? He goes, yeah, absolutely. And if you let me, I want to show you how you can make more money on your money.
Starting point is 00:32:23 And from there, guess what happened? Oh, yeah. Wide open because he wasn't the guy that just wanted to go get the big commission check. He cared enough to want to serve someone else at a higher level. So I love that you brought that up. And it's so easy to do, but sometimes we forget that. It is. It's so simple. You know, treat others the way you want to be treated. You know, that's it. It's the golden rule. Right. But we do. Money makes people do weird things. The irony is when you get caught up in that place, that's why I love that she said, don't be greedy, because it's so simple and profound.
Starting point is 00:32:54 And she didn't define what that meant for me. So I was able to define it for myself. When you truly do treat others the way you want to be treated, you know, you're going to be successful because they're going to trust you. And they're going to know that, hey, I can, I can not only can I use this person because I know they care about me and my future, but I can refer them to others, which is the whole point of our business, you know. Yeah, I love it. I love it. Well, Marcus, thank you. Real quick, where can people follow you? Gosh, Facebook. I've got all the, all the socials. So yeah, Facebook. Let's see. You know what? I actually have a really cool. I've only got a couple of songs in there. But I have a, I put together a little YouTube channel, Marcus Dilly Music. And I've got a couple original songs on there. If you guys want to check it out. And then of course, I'm on Facebook. It's Marcus Dilley on Facebook. And I've got Caroline. this group at EXP Realty is the name of our team. And so that is also on Facebook. And then I'm on
Starting point is 00:33:48 everything else. So feel free to check out. We'll drop that in the chat box once we hop off. Everybody can click and follow and enjoy. And thank you so much for being on. As always, you are a rock star. Love being in business with you. Thank you. You too. All right. Bye-bye. For more information and to follow along, be sure to follow at Kayla Lindsay Realtor on all social media platforms.

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