Mind Pump: Raw Fitness Truth - 1975: How Organifi Scaled to Be a $100 Million Company With Mae Steigler

Episode Date: December 26, 2022

In this episode Sal, Adam & Justin speak with Mae Steigler, CEO of Organifi. Mae’s unforgettable Sal moment. (1:15) From employee 1 to CEO. (3:34) The 24-Hour Fitness connection. (6:05) Her shift f...rom animal to human health. (7:45) Her unconventional rise to the CEO seat. (10:39) The importance of building the foundation first. (12:51) How did they source and create their first formulation? (16:13) The biggest challenges of scaling a supplement company. (19:09) The heartbeat of their company. (20:40) Where does the bulk of their revenue stream come from? (25:34) Any surprising markets they have found themselves in? (31:09) The moment they knew Mind Pump was a special partner. (33:46) The value in meshing customer service and sales. (35:53) Organifi’s criteria of who they work with. (41:02) The evolution of the supplement space and what makes her excited about the future. (44:40) Why their quality standards come first and foremost. (46:56) The good, the bad, and the ugly when it comes to margins in the supplement space. (51:23) Shaping the demand for higher quality products. (54:40) The beautiful alignment between Organifi and Mind Pump. (56:19) Related Links/Products Mentioned Visit Organifi for the exclusive offer for Mind Pump listeners! **Promo code MINDPUMP at checkout** December Promotion: At-Home Holiday Bundle (MAPS Anywhere, MAPS Suspension, MAPS PRIME, and The No BS 6-Pack Formula all for the low price of $99.99!) Mind Pump #1945: How To Formulate A Supplement That Works With Shanais Pelka Mind Pump #1755: Insider Secrets Of The Supplement Industry With Mike Matthews Mind Pump Podcast – YouTube Mind Pump Free Resources Featured Guest/People Mentioned Mae Steigler (@maesteigler) Instagram   Drew Canole (@drewcanole) Instagram Hal Elrod (@hal_elrod) Instagram Shanais Pelka (@niifounder) Instagram

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Starting point is 00:00:00 If you want to pump your body and expand your mind, there's only one place to go. MIND, MIND, MIND, MIND, MIND, MIND, with your hosts. Salda Stefano, Adam Schaefer, and Justin Andrews. You just found the world's number one fitness health and entertainment podcast. This is Mind Pump, right? In today's episode, we talk about how organifi scaled up to be a hundred million dollar supplement company. Today we talked to the CEO, May Stigler, great episode, great interview. If you're into business or supplements, you're going to love this episode.
Starting point is 00:00:34 By the way, this episode, of course, is brought to you by organify. Go check them out and get 20% off any of their products. Go to organify.com. That's or g-a-n-i-fi.com forward slash mine pump. Use the code mine pump. Use the code mine pump for 20% off. Also we have a sale this month. It's called the at home holiday bundle.
Starting point is 00:00:52 These are at home workout programs that require very little equipment or no equipment. In this bundle you get maps anywhere, maps suspension, maps prime and the no BS 6 pack formula. This would normally retail you over $330, but right now you can get all of them for only $99 and 99 cents. So if you're interested or you wanna learn more, just go to mapsdicember.com. All right, here comes the show. Welcome to the studio.
Starting point is 00:01:17 And before we got on right now, I'm so glad we got these mics going because we didn't even realize it, we've been working together this long. I had no idea that you were at the very first event that you guys crossed paths. Potentially. Not, I think, not potentially.
Starting point is 00:01:32 Well, she named the name of it. Well, let's see. Okay, so this was, was it 11 years ago, Doug? You well, no, it was about 10 years ago. 10 years ago, okay, so you're not nine years. So let me paint the story. So Doug and I, obviously, who's my client? And then we decided to put together a product.
Starting point is 00:01:47 This was Maps and Obolic. So our audience knows it's one of our top selling workout programs. This is before MindPump, before I even talked to Adam and Justin, it was just Doug and I. Very beginning. And Doug goes, hey, there's this internet marketing conference. I guess you would call it down in San Diego.
Starting point is 00:02:02 And Andy Philseym and... Mike Philseym and Andy Jenkins. I didn't know who they were. They're putting this thing together and we can go down and learn about internet marketing and how to promote this product and blah, blah, blah. I said, yeah, let's do this. We go down and this was the first time that I met Drew who is the founder of Organifi. So I met him there because they used him as an example of like really effective ways to sell products
Starting point is 00:02:31 and communicate what you're doing through the internet space. So that's when I first met him and you're saying you were there? Maybe. This is actually our origin story. You just didn't know. Yeah.
Starting point is 00:02:40 That's crazy. Yeah. So they brought me up on stage at one point. They used our like landing page and there was a picture of me and I was like, you know, trying to look all buff to whatever. And I got up on stage. I don't know if you remember any of that. He looks like 30 years younger back.
Starting point is 00:02:53 Yeah, I'm really. It was only 10 years ago. I'm gonna say it was unforgettable. Okay. It was about 9 or 10 years ago, but yeah, I was working with Drew the founder at the time, so I would have been there. Wow, that's our origin story now. That's just so raw, I'm curious. That's a big deal. I mean, that's kind of crazy that we all have found each other like that now.
Starting point is 00:03:12 I know. I think that's so wild. It's quite a history. And you guys are now, I believe, officially, our longest standing partner now. Yeah, I think we're- How long have been working with Organists? Five, 24 or five years now. That's a huge honor. Thank you guys for being partners and just really cool to see what we've built since then,
Starting point is 00:03:26 my goodness. Oh, no, it's been the time when you were on stage. Yeah, I was embarrassing. They put me up there and it was like a whole picture of me and I'm like, oh my god. Okay, so tell me a little bit, because I didn't know that you were literally like, employee one.
Starting point is 00:03:38 So what did you do with Drew before at FitLife and then talk to me about the transition to running the company eventually. I mean, that's obviously a huge honor. This hair has held all the hats. All the hats upset on this hair. No, it's actually a fun story because FitLife TV was the start and really how I met Drew. I was in the personal training industry and I was working at Louis Lemon at the time and
Starting point is 00:04:01 Drew was living above the Louis Lemon downtown in San Diego. So he would come down into the Lou Lemmon studio and he would be filming videos for YouTube. Like, super early days, he had an HD flip cam, and he'd be like, hey, can you guys shoot me doing these yoga moves, and we were like, who is this dude? That's what I was going on. He actually wants to random people.
Starting point is 00:04:19 Yeah, yeah, yeah, yeah, like, so we just like, that's our Drew. Yeah, yeah, magical Drew. And it was actually really, and like the compelling part was watching him literally share his transformation process, like his health journey, and he was just doing it live. So I got like firsthand experience witnessing Drew in his sweet spot, making YouTube videos.
Starting point is 00:04:38 And I was pretty fascinated by just the online community he was creating. He was making great educational videos and sharing what he was learning live. I was in the personal training industry, as I said, and there was this limitation with training one-on-one where I knew there had to be a better way of connecting with more people
Starting point is 00:04:55 and getting more into the, there's so much more to change than simply working out in the gym. It's a huge part, and I go again, talking. So you guys, as obviously, ironic about this, but I knew there was probably a bigger conversation to have. And so I ended up staying in touch with Drew after he moved out of that apartment above Lou Lemon. And I reached out to him maybe a year later and was just curious what project he was working on.
Starting point is 00:05:19 Our first project together was actually a corporate wellness program. He had developed an online, as you're mentioning, even at this conference who's probably talking about the program he was running was a digital marketing, like a digital product, essentially, that walked through transformation. And so they'd buy a digital ebook and follow his steps. He wanted to roll that out to companies. And so I came on, my first project was building this out for a business, and I kind of built the program for him and gave him my first invoice and he was like, what's this? I'm like, I've been working for you for like two weeks or three weeks. He's like, okay. And so that was the start of our relationship. Yeah, I mean, he was used to people working for free. I'm not sure. Here's my invoice, man. We just like rolled out two companies and
Starting point is 00:06:02 I'm working like, you know, every day, it's super, super fun. Where did you train? Were you in big boxes? Were you training in big boxes? Yeah, originally I trained at USD, so they were just the university at San Diego, and then it's when the 24-A fitness was like my big box experience, and then it worked at a private gym from there.
Starting point is 00:06:18 So how long were you at 24-A fitness? About a year, year and a half, not long. But years without, do you know what years? What year can you run? Yeah, 2010. Oh, OK, 2010 a half, not long. You know what ears, what you can hear. Yeah, it doesn't 10. Okay, okay. Yeah, it doesn't 10. Which location? The PB1, Psep H.
Starting point is 00:06:29 Oh, yeah. It was a wild spot. You know that we all started at 24, right? No, I don't know that. Oh, that's why I asked you because I was, I didn't know that. And so the names, that was like 90s and a few. Ben Randall was down there around that time or around that. So I don't know if you worked with him or not.
Starting point is 00:06:42 Who? Ben Randall. Who was your DM and VP and stuff? Do you remember some of the names? No, it's funny. So that's where my husband as well. And my husband has a way more context for the gym. He was like a master trainer there and, you know,
Starting point is 00:06:53 put in his years there. So he could tell you who the trainers and the master trainers were and even the gyms were. But I would have to like recognize the names. Oh, we're 100% connected to a ton of those people down there. That's so wild. Yeah, because he went down there and worked down there for a while. But we were all in the news. Oh, we're 100% connected to a ton of those people down there. That's so wild. Yeah, because he went down there and worked down there for a while. But we were all in the company.
Starting point is 00:07:09 I was the longest at 10 years. I was 10 years there. So yeah, so more. Yeah, we're all managed gyms and fitness departments. So I can thank you for probably the onboarding I had. Yeah. They're really good experience. No, can I tell you?
Starting point is 00:07:20 Really? Yeah, no, we're out there. Yeah, it started getting bad there after a little while. But when we were, I was there late 90s and then early 2000s, this was like the heyday of like 24th of the year. I was there all the way, oh, oh, one all the way to 2010. So I was on my way out when you were there. It was still a great time when I was there.
Starting point is 00:07:36 Okay. And especially in terms of beach, like you mean so much fun. So much fun. Yeah, and just like really great introduction, I had gotten to personal training in that space from actually I studied animal science and I studied pre-VET and so I went into the big ag industry actually on a college. I was doing R&D and basically like
Starting point is 00:07:52 temperature monitoring and cows. I was doing early detection of illness to prevent overuse of antibiotics. Anyways, how this comes back is. That's a big thermometer. Yeah. Actually it was a reticulum bulless. Hello.
Starting point is 00:08:04 Yeah, I know. You'd think it'd be a big thermometer, but it was a reticulum bolus. Oh, yeah, I know. You'd think it'd be a big thermometer, but it's actually like this, this little, like, I don't know, a bolus, whatever, however you, like a probe, but you put it in their mouth, and it sits in one of their four stomachs. Oh, wow. And it actually gives an RFID read when they go by a panel and basically pings their internal temperature. Oh, it's brilliant.
Starting point is 00:08:22 Yeah, super brilliant. It was a technology company that worked for, loved it, like super nerdy into it. What, and again, it was a very passionate animal health. And in that kind of being at farm level and witnessing just the overuse of antibiotics and the just unfortunate animal health situation, it was all instigated and really perpetuated by humans, right? So our kind of demand for food and our food system was dysfunctional. And so rather than continuing to focus in that spot, I wanted to shift my attention to energy
Starting point is 00:08:50 into where the root causes and really it's, you know, basically human nutrition. So, you know, we were we were the ones designing some of those systems and imagining that if we can produce more food in a shorter amount of time, it's better, but it's not. And so I really got to witness when animals were eating the wrong food for their bodies, they got really sick. And it was so obvious. And so with humans as well, it was the same principle. And it was just, I guess, nice to learn that way.
Starting point is 00:09:16 But I shifted to human nutrition, got certified and became a personal trainer from there. And again, that was that origin story where I met Drew and started working with him now 11 years ago. Well, you'd really appreciate that. I was a bovine memory extraction technician. No, you were not. Yes, I was. You just get out of here. I was like, that's what I did through high school and junior college.
Starting point is 00:09:36 I rode the T.S. Wow. And that's exactly what I told all the girls, because it sounded way more technical than what it really was. That's what I was doing. Yeah. It's like, wow, you must be really smart. I'm gonna call you at the four school start.
Starting point is 00:09:48 Yeah, that was so great. Yeah, I was actually, I worked on one of the only five organic derries back then. So it was a big deal. Yeah, yeah, so when I was doing it, it was, I didn't even know what organic, anything was at that time. And we were the one of the first five organic derries at the organic milk and then we had organic almonds and nobody was
Starting point is 00:10:08 really doing it back then. How do you time? Yeah. That's pretty cool. Yeah, and you know, funny because when I was going through it as a as a teenage boy, I didn't really think much of it. It was just a means to an end for me. Yeah.
Starting point is 00:10:19 Yeah, but the fact that it's come full circle in my life and now that's a big part of my life, right? So I think it's really interesting. And in the proximity to food, like, you know, as modern day, like we just don't have that opportunity, I think most people. And so it's actually really unique and special to have that connection where you're like, oh, yeah, I was literally milking cows. But like, when you drink milk, you know, we're working from.
Starting point is 00:10:37 Yeah. So I mean, okay, so I mean, this is such a different background though than to running a company. I mean, so how does that progression? And did you, when you guys first link up and start doing business together, did you say one day I want to run this thing? Oh, no, no. I would say very unconventionally arrived in the CEO seat as I have today.
Starting point is 00:10:57 And I think part of what makes sense is exactly that journey. We set out, and I was like passionate about figuring out how to connect with more people as they wanted to change their lives and become healthier. As a personal trainer, you work 101. I looked at like group fitness and I was like, not my jam, you know, we're worried about form too much, we're worried about people hurting themselves too much and just like kind of a painful experience to be like,
Starting point is 00:11:19 go get it masses. So I really wanted to get into more of the coaching and more of the small group like one-on-one discussions and and really fit life the early company before Aganify that Drew was building made that possible. We built a huge community Basically, we had 30,000 Facebook It was back when like and you couldn't buy Facebook fans So this is like I think an important caveat to call out you You actually had to like grow with interest, a group of people on Facebook.
Starting point is 00:11:47 So we had a Facebook group all around in interest. It was juicing at the time. And we had 30,000 to begin with and built that to 2 million. So just like the organic growth that that took, and it was all content, it was all education. So it was just really fun to get a, basically, address a larger community and support that. We had a membership like early days and so like to answer your question, we did not imagine that organifi would come from this or and I didn't have these like huge
Starting point is 00:12:14 aspirations to be in the seat for sure. I was just really passionate about what we were doing and how we were kind of growing that community and serving that community. So it's been you know in a way to use the word organic. It's been really organic growth. And even how we made, or gamified, the company was super organic. And in that, we were just addressing that large community's need.
Starting point is 00:12:37 We were teaching something and we found a much easier solution to getting healthy with plants and adaptogens. And, you know, we were solving the obstacles to being healthy really early and that's what built the business, the start of our GANIFI. Now back in FitLife TV days, were you actually managing revenues and stuff too? Like how, when you tell me all those numbers, okay, you got two million members, how profitable is the company at that time?
Starting point is 00:13:01 How much money is the company making? Well, it's a digital product company. So it's very profitable. Yeah, the margins of that, I still think about it. Man, I miss it. I really miss it. The consultants suck in comparison to that. Some of them are the opposite of the spectrum.
Starting point is 00:13:14 Like, so tell me about a little bit about that. So what, I mean, when you were there, where was it at, revenue-wise, what did you guys scale up to before you transitioned to FitLife over to Organifile? Yeah, and really in, I'll give you some context to FitLife TV was, and a lot of my focus was on content, coaching, and community, but being employee number one, I was close to everything. So it wasn't even about managing revenue then,
Starting point is 00:13:38 and even the way that the business grew was so not focused on, I don't even remember talking about profit margin until we had Organify, like the next business. Oh, interesting. There just wasn't that discussion. And I remember when we were making like $1,500 a week, right, in like digital product sales and it was a big deal. And then it was like $1,500 a day.
Starting point is 00:13:58 And then it was like, you know, $30,000 a day, you know. So it was a really, really big shift that happened really quickly. And a lot of that was membership, you know, digital a day. It was a really, really big shift that happened really quickly and a lot of that was membership digital product scale. When we talked about the looks back at those two business models, what we were so benefited by was blending the two. When we launched or aganified, we were essentially adding a supplement to a digital marketing company.
Starting point is 00:14:27 So it was a really nice pair. And in so many ways, it was the easy solution to what we were basically coaching people to do. Do you think that without, because what I'm hearing is that you probably have this incredible residual income coming in from the digital products, which now allows you to go out and figure things out in the supplement space. Do you think that the supplement company grows, the Organified Grows to what it is today, had you not had that base to support that through that process?
Starting point is 00:14:54 So even more clearly it was actually the number of customers that we had. So more than, and like we had a membership and some consistent, of course, digital product sales, but the membership was really the foundation of the business that gave it the stability to look at doing something else in addition to. So, in really building that community of, you know, customer base essentially that we could then monetize or give a new product
Starting point is 00:15:19 or offering to create more value for specifically, was the thing that absolutely catapulted Organifies launch. So how do we not have that first? I mean, we definitely wouldn't be here. It's funny because everybody says that now. Build your community first, then have your product. This is like a perfect example of it. Yeah, exactly. Now, did you have to eventually dissolve that group and then focus fully on it? And also, like, we didn't have to, we did. And in hindsight, I wish that we had kept standing that business up as just content.
Starting point is 00:15:48 And just like we had a really strong creative engine. And the supplement business was really fast to grow, incredibly scalable, really strong subscription business that we built it on. And so it was really easy to just pull resources to the new business. And instead of continuing to maintain the content engine and kind of the more like blogs and video assets that were just fit life TV. Now how long did it take for you guys to go through the sourcing process of finding the right types of companies to work with and like who's putting out the best, you know, types of products that you guys could then put into formulations and creating products for Organify.
Starting point is 00:16:28 So our co-founder, Jamal Badahar, happened to have experience in formulations and just like actually manufacturing. So for Drew and I, it was totally new. We were all digital. I was literally with like online coaching and membership management, community management, but nothing in physical products. That was a whole new world for us. So when Jamal came in, this was something that he could actually just be really familiar with. He had done a couple other, maybe I think it was a sandals brand
Starting point is 00:16:56 or something that he had launched on his own, very entrepreneurial engineering mindset, super operationally mindset. Operatingally minded, which was actually a really great pair for Drew and I, since we were like all like big ideas and like tons of action without like the foundation. We definitely wouldn't be here with Antrimel. And so when he came in, he was really familiar with that process of sourcing basically like whatever we were going to make. And so we basically partnered locally in San Diego with a formulator and it maybe took us, and it's
Starting point is 00:17:27 tough to remember it specifically, but it was months and months of formulation for getting the kind of recipe right for our first product, and that was the green juice we launched with, and still like it's our massive hero product, it's something that you know has high affinity, it's obviously a very different industry today than it was
Starting point is 00:17:43 10 years ago when we launched. It probably took us maybe three months to pull that recipe together and then to actually produce we pre-launched. That was something that at the time ended up being strategic, but we had amazing terms with our local manufacturer and formulator and pre-launched and sold out multiple times, literally before like we could even begin to ship some of this. So it's just incredible to see that. And again, it was the community that was, this was a perfect solution for that community. And we had already been training them for four, four and a half years to do the work. And now we just said, now you can buy it and it's done. I'll just say so the demand was, because you guys have this group.
Starting point is 00:18:26 You guys have this huge group, and it was like, you're talking about how to juice the right, plants and how to make your own compounds, sourcing things, finding things, putting it to you, that's a lot of work. So the demand was, can we have something that's like easy that we do for you? I mean, when you think about it,
Starting point is 00:18:42 it's almost the exact same business model that we built. We, the only difference is that we provided it through a podcast, we're teaching people how to program, how to exercise, how to do all those things. We did that for over a year of free content, built a large audience, and we already had a product ready to go. We just didn't give it to our audience until we had
Starting point is 00:18:59 a large enough group of people that were saying, hey, you guys have taught us all this stuff. What do you got? And then we roll that out. Yeah. So I really think that we're very similar in that way. Now, that obviously played a massive role in the success of a, because some of them make companies, I think a lot of people don't realize how hard they are.
Starting point is 00:19:16 I think they, you assume like, oh, everybody takes them and, oh, they have to keep buying them every single month, but the mark, it's unbelievably competitive. Unbelievable. And the margins are not very good at all. So even with all the support of the audience that you guys already had, what have been some of the biggest challenges of scaling it from the beginning that you've had to overcome? Yeah, well, timing wise, we were early enough in the space that there wasn't competition and nothing like there is today.
Starting point is 00:19:45 So I think our challenges have come more recently than launch. So what worked and I'll kind of talk about what the scenario that worked so well for us and how there's still parts of that that serve the business. But I think more recently and over kind of more of like the last four years, we've hit more of the challenge of competition, of sourcing ingredients, supply chain, all those things. So like that, those are real, but with the launch, I feel like we we hit timing really well. We were serving our audience basically a easy solution really well. And so there wasn't as many obstacles definitely in those early days. And I mean,
Starting point is 00:20:26 if anything, it was just capital. So it was like, it was some like being able to grow effectively and cashflow the business would be the constraints. And again, that was that was something that in the early days was probably one of the the sole challenges. So what point did you? So one of the things that I've always been so impressed by your guys' business, and I use you as an example when I have to negotiate contracts with other companies. Good, I like that. Yeah, I do.
Starting point is 00:20:50 And I actually get really frustrated with other people. So not everybody has a well-oiled machine like you guys do. And I explain to them that, listen, we have a massive audience and we are really good at introducing people to your business. If you do a terrible job on the back end of communicating, following up, servicing, shipping, ship all those things, then we're only so good. So when you try to hold me accountable to your advertising budget that you're spending on us, and I'm telling you, it's not us.
Starting point is 00:21:22 It's really frustrating for my part. You guys have built this incredible team that is supporting your guys' customers. When did that get built? Was that like, they want vision? That's not a typical thing that supplements come where you can call and people walk you through and talk about your goals. You guys do that. Where did that come from? It's very unusual. That's true. And thank you for calling that out. And you're reminding me of a lot of obstacles. We actually hit along the way when you just said those things.
Starting point is 00:21:49 So I can speak to Ashley a lot. I had a feeling because I'm like, I know that it was a very easy you guys. Don't know how easy. And yeah, appreciate just the call out of us running a tight ship. It never feels that way inside. So it certainly feels like just a complete shit show all the time.
Starting point is 00:22:05 And we're always trying to figure stuff out. So when it was very abnormal for us to build, essentially, a call center. So our CS, our customer service team, is like the heartbeat of our company because it's the connection point that people can call into your point cell. They can call into our company.
Starting point is 00:22:20 And that's literally our San Diego based team. It's everyone that we trained internally. We were probably one of the soul supplement companies in San Diego and anywhere on the West Coast that would actually have a in-house call center team. It's just, it's not a smart business idea. You could say, well, we did and how we made it work and kind of why we did this.
Starting point is 00:22:39 I was this vision of having coaches. So we wanted a team that any customer could call into and they were trained up on the product. They weren't some random person that was just looking at the account to get information. We wanted them to actually help customers get results. You know Drew and I came from the space of literally coaching our customers on live calls and answering all the Facebook comments and you know answering the emails ourselves. So and maybe you know you can imagine it was just the vision, but there's probably some like naiveness to that
Starting point is 00:23:08 that we thought, hey, we really want to scale that as we grow the business. And so, you know, kind of against probably better judgment, we built a call center in San Diego and how it functioned as a hybrid team made it work, meaning they did sales and service. And so the magic of that was, you know, they definitely helped customers buy more
Starting point is 00:23:27 and buy larger bundles and kits, but it was based on their goals and the conversation. So they weren't inherently a sales call center. We definitely didn't want to do that. They were a service and sales center for a reason. And really that was built from the coaching sales process that I used to run, which was like, hey, we'd get on the phone with our members, we'd upsell them into group coaching and then
Starting point is 00:23:48 private one-on-one coaching. And it was all in the pursuit of their goals versus just trying to sell them a bunch of stuff. Right, right. And so. It's high service and supplement companies don't do that. So you can't call and be like, hey, here's my goals. What are you doing? You know, here's some challenges I have.
Starting point is 00:24:03 Is this product right for me? And they're like, yeah, take this. No one's really coaching them or helping them through you guys do that. That was what we, because when we came to visit you guys, how long those are four years? The first time? Yeah, at least that, if not more.
Starting point is 00:24:14 In that small office? Yeah, we were impressed. There were people answering phones and answering questions. And we were kind of listening in, you know, while we're talking to Drew. And I was like, oh, they're doing it totally different. Like, this is why they have so much success with their customers.
Starting point is 00:24:26 We just had the biggest, the biggest key to your success. It's definitely an important one. Yes. I think the mentality of like, again, coaching came from FitLife TV and building kind of a coaching community and knowing that customer is really believe in the education that we're going to just like you guys that you've built up so much, that attracted them originally. So it's like the extension of that original.
Starting point is 00:24:50 Maybe now maybe it's a sales letter that they watch on Facebook or something, right, or an ad. But we need to have the extension of that to actually help them get the results that they've been in some ways promised. And I think it's that connect that really brings the integrity into the brand and what we're here to do. And I always feel like we're just really brings the integrity into the brand and what we're here to do.
Starting point is 00:25:05 And I always feel like we're just starting. I'm like, oh, man, we're just getting started at this. We're just scratching the surface of what is possible because my background's in coaching. You know what's possible? Yeah. And even at FitLife, we had built a certification program for people going through the coaching
Starting point is 00:25:21 that then wanted to coach themselves. You know, they wanted to actually do the coaching for other people. And so it's such a cool process to get a witness transformation in people. And it can start with ideally something as simple as your daily routine, you know. And talk to me a lot about the different revenue streams
Starting point is 00:25:37 that you guys have, like right now, I mean, everything from Facebook ads to Google ads to the call centers to like retargeting like where is the bulk of the revenue come from? What are the most profitable for you podcasting? What's the most challenging? Tell me about those. Yeah, so our two strongest channels right now are partnerships, which includes you guys and like the sponsored podcast we have, additionally would be like influence and what we call our collective program, which is more like social sponsorship
Starting point is 00:26:06 It's a really profitable channel. It's a really a really strong and important channel It's just slow to scale and hard to scale So it's all relationship-based and we don't you know our approach to that and I'll kind of talk about again like in order of Kind of power in the channels. Yeah, it's a really important channel to us It's origins are actually in the very beginning and the launch of the Organifi brand itself. So when we launched, we launched on Clickbank, which is our affiliate channel at that time.
Starting point is 00:26:32 And we've always worked with partners. Like, partners have been a huge voice for us. And because we found education about the product as the key to making it work, like the key to even translate in the message for the benefits of this product, how it's used integrating into your lifestyle. So they've always been really key. What we know though is we're not here to just say, hey, you want to work with anybody. So we really take care and time to partner with the right folks like you guys again being
Starting point is 00:26:58 a great example. And obviously our legacy together, also much time, ten years, right? Eleven years together is proof of that. And so we're really importantly picky. We know we don't have a huge team. And so the time and attention each relationship matters. And we don't just want to say,
Starting point is 00:27:15 let's get as many partners as possible. We've tried small versions of that, and it never works. Going through agency or whatever, we do it ourselves. And so. So you guys still manage, I know you do that with us. I don't know if you still do that. So no outside partner with a, you know,
Starting point is 00:27:28 that's something that we don't do either, right? So I will not mess with a. Let me show respect for that. Yeah, I just, I mean, I think we value relationship the same way. I think that's the reason why we've had such a successful business management. Now, I believe you guys used to do a lot more podcast but have really narrowed it down. Is that true?
Starting point is 00:27:46 What's the peak you had and then what have you narrowed down to? You know? I mean, it incounted, no. But we went through that phase of, and again, that was probably one of the times you were trying, hey, let's do a little bit higher scale and see what happens. You might have been leveraging trying on an agency,
Starting point is 00:28:01 but we just saw that a road. So we've always been, again, really relationship-driven. bank, like a version of that, and I felt the platform was, you know, maybe 30% of the business when we launched in the first couple of years, like a huge part of the business engine, and it's much less now. And so our channel portfolio, you could say, is much more balanced. And so I'll talk about the others as well. And so partnerships, again, huge strong profit contribution, huge just channel in the business and important, not gonna scale overnight and we know that.
Starting point is 00:28:30 So there's limitations to it and by design you want it, in some ways keep growing it the way that we are. Amazon remains like a really strong channel for us as well, and it represents around 20 to 30% of the business. Oh wow. And we keep it that way by design as well. And it's a profitable channel. We've made it really efficient of the business. Oh, wow. And we keep it that way by design as well. And it's a profitable channel. We've made it really efficient over the years.
Starting point is 00:28:48 We work with a really strong partner there. And over the years, have considered bringing it internal. And again, they always, whenever we kind of audit it, they're doing a way where our job then we would. So we keep it that way. What exactly do they do for you? Are they the ones who, you basically outsource them? And they're helping you with the rankings and all of it.
Starting point is 00:29:04 Yeah, they manage our base Irriganify account on there and And it's also it does require some redundant kind of fulfillment so we do fulfill through Amazon, which is great But it does have us hold we're done inventory So there's some inventory constraints when you do it this way, but it's been really really supportive for us How much does that cut into profits?
Starting point is 00:29:25 Because I imagine Amazon does it cut into that because they're taking a percentage? Oh, yeah. And that's part of the channel PNL is designed that way. So it's still a profitable channel for us. But both the agency fees, so since we work with a third party there, and then, of course, Amazon itself. So yeah, we just maintain it in profitability. And it's been one that we couldn't,
Starting point is 00:29:48 we didn't know that we could find much more efficiency through the last year and a half, which we have. So it's been great. Like just recognizing that it's something to be balanced with the rest of the company. Yeah. But again, another strong channel. And then right now, the kind of the,
Starting point is 00:30:03 we have our phones, which is still our call center you can call in and talk to a coach, get guidance for the products you're currently taking or recommendations for ones you should. That is a profit center for us, and it's an important piece of just, again, keeping that kind of heartbeat for the company in our mission. but also it does drive revenue. And then we have a small retail team. So that team is mainly focused on caripractors, gyms. It's really, really account management focused rather than growth for right now. And you're really the last year just refocused on e-commerce. And so our core business is driven through Shopify. You know, organify.com.
Starting point is 00:30:43 You're going to find all the products there. Are you guys any big retailers? No, we're just looking at re-engaging with vitamin shop, but just this last year we just did a big channel overhaul and we were in sprouts, we were in gosh, lazy acres and like talking to Wegmans and all kinds of big retail and just pulled back with just wind-to-manage pricing and just economies of scale. Is there any surprising markets you guys have found yourself in in terms of like a demographic you wouldn't have really anticipated? You know, I think where we find some of the most kind of interesting and fun spots is
Starting point is 00:31:20 through our podcast partnerships and so the audiences that they speak to, for instance, like Hal ElRod talking about miracle morning and just living your best life. My favorite spot is talking about life optimization. So kind of adaptive wellness and living your best life because there's this, you know, there's the direct avenue, a lot of our customers come in, they wanna lose weight, they wanna feel energy, they wanna sleep better.
Starting point is 00:31:43 So very like fundamentally important aspects of health health and pillars of health, better digestion, you name it, right? We're here to help you. But then there's the part where like, what if you have great understanding of your general wellness and you actually want to look at how good you could feel? It's more like life optimizing. And those are some of the most fun. I think there's also the kind of quality,
Starting point is 00:32:06 I would say quality concern, quality aware, educated athletes that is really interesting, and that's just a space that I'm very interested in as well and enjoy. So those are good. I was wondering if performance, or in terms of maybe even more higher on the body building
Starting point is 00:32:24 in the gym, bros sector, if they've even got any interest more into higher quality. in terms of like maybe even more higher on the body building and like kind of the Jim Bros sector, if like they've even got any interest more into like higher quality. We brought some organic, I mean, that's obviously a remaking an impact. I'm gonna ask you a question. About 45% of our audience. Our customer raised guys. Right. We got work to do.
Starting point is 00:32:40 You want to know what's funny, mate, along those lines, when we first met, with the very first time, we all sat down in the same room. Before, this one, my pump became a concept. One of the, we talked for four hours, and there were a lot of topics that came up, and it was like, the synergy was there. One of the main topics was the supplement space, and we had all talked about,
Starting point is 00:32:58 and this was something we had all thought about independently. So it was great to all meet and talk about this. At the time, the supplement space was like hardcore, bodybuilding, muscle building, fat burning, everything looks like a chemical. In fact, we want our bottles to look like labs. Explosive. Yeah. And have pictures of beakers and stuff on it. And then there was like this hippie, crunchy wellness, like it's got to look like. And we were like, man, they need to cross these over. There's so much crossover, because these people definitely can benefit
Starting point is 00:33:29 from the values that these people bring and vice versa. And we talked about that and we said, you know, we don't, you know, and when we started, we're like, we're not gonna worry about sponsors. And this was early days, but like if we ever did, it would be it. We'd want a company that would really focus on both. And then you guys came and was like,
Starting point is 00:33:43 oh, this is perfect. Here's the brand. We're here for you guys. Yeah, so do you recall? Okay, do you remember, since you go so far back with us, do you recall at what point you guys realized, oh, these three dummies talking on a podcast are going to be really good for us. Do you remember? Like how that came about?
Starting point is 00:34:01 When you were part of that, right? Yeah, I mean, the partnerships were always a really big deal. And for me in particular, because I was basically a community manager, a program manager, we're all the hats originally. But a lot of our original customers became ambassadors. And so they wanted to promote the brand and we launched Ragnify, because they were avid fans, like all about it. They were so, like, they felt like they were launching a product
Starting point is 00:34:27 because they'd been part of our community for four years, right? It's like, imagine me this moment for peak power, right? Like, huge deal. And so they were wanting to be ambassadors and promoters. So our early day, like, influence and partnership program was also made of our customers. And so I was heavily involved in that, helping them kind of get equipped with either like coupon codes
Starting point is 00:34:47 or like whatever way to help promote our aganify brand when it was launched. And as we started bringing on real partners and folks like you guys, which had way more, way more influence and ability to kind of spread this message and alignment, it was a big part of the conversation for sure and something that was important to me.
Starting point is 00:35:05 And what I knew is so much of the conversation originally and the mission that Drew and I were talking about had to do with the combination of eating amazing food and taking care of your body and movement and workouts and nutrition and like, so those things really combined well. And without the two, like you miss half of it. Yeah, because you guys started working with us
Starting point is 00:35:23 when we were way less refined. And that was when my, that was the beginning beginning. Well, can we just say like, well, we ever refined? Like I, I feel like there's some, some contrast trying to be given, but I don't see it. I mean, we were, we had no idea we were doing it. You might have felt that way, but I remember coming in, you guys just placed the first time
Starting point is 00:35:37 and I thought you guys were already running a well oil machine, but I think, that makes me feel so good. Yeah, it should, it should, right? I mean, we walked, I think we walked in there and we were all inspired like as far as, you know, tightening up what we were doing, because I think that there's a lot of,
Starting point is 00:35:52 I mean, still this day, I would love to have somewhat of a call center, I'm scared to death of trying to build that. It just seems so challenging to me to try and do, and risky, right? So the thing that we think about is like, okay, we already are generating all these leads and people that are converting into customers already. If I pay for five or six people to get on a phone, like, how much more revenue are they going
Starting point is 00:36:16 to drive? Are they going to drive enough revenue to support their pay and potentially scale. And then how good are they going to be at that? And then the training process, to me, that seems like such a monster. Yeah. It definitely was a whole department. So from the very beginning, it was a customer service department that did sales and had basically definitely goals and, I mean, I would say like model it out, right? So what does it have to be? And then that's the call center goal to make sense.
Starting point is 00:36:40 And you'd back out the salaries, you'd back out the commissions, you'd back out the operational costs. And I think we were, again, like young enough, green enough to not originally do that and just make it work. So now if I look back, I'd be like, oh, let's just model it out. And that's the role KPIs and the, you know,
Starting point is 00:36:57 okay, I wish the department, like let's get into the operations of it. Sounds cool. But back then I was like, is there a book on this? You know, and we just, we got great advice. Like early days we got, you know, good direction that we happened to action. And I think again, I definitely can't credit anyone
Starting point is 00:37:12 in particular on our team, like Drew Aura or any one of the small group was you were like, getting things going for the call center idea. So I'm sure if someone gave it to us, it's saying, hey, you guys should do this. And we're like, yeah, cool, sounds good, let's do it. And so we did. And it was like first hire, second hire, third hire is working.
Starting point is 00:37:27 And it was just like, oh, it's generating revenue. And so definitely if you guys are considering it, one, like happy to walk through how we did it. Yeah, no, I would love to pick your brain a little bit on that. I mean, it already makes me feel good about hearing how you kind of started, because we're kind of transitioning that way right now.
Starting point is 00:37:42 Sal is training the customer service team to be better sales oriented right now. So they were for so long customer service, customer service, that's what like you guys, that's what all we wanted. Now it's like, okay, you guys, there's people that are like literally asking buying questions and we're not recommending. Well, I mean, really would be a little bit better.
Starting point is 00:37:57 I know what it boils down to is we have, we have so much free content that we've created. It was thousands of episodes and YouTube videos and Clips and blogs and white papers. And then we have products that we literally created to make it easy for our listeners to, okay, I wanna follow one of your workouts, I know I've listened to the episodes,
Starting point is 00:38:16 I don't wanna put it together myself, do you have something? And so it's like, we have all this stuff and it could be something you buy or it could be something that we have for free, but we want a team that could be like, oh, you have questions, we have some answers, here's how we can help them out. And by the way, if you want to follow something that's all laid out for you, we have this
Starting point is 00:38:32 as well. Because otherwise, we're not really helping as many people as we possibly can. And so that's where the sales come from. And I think it's all the same thing. So I think it's really easy to also, hopefully see the connection between sales and service and know that like as you are supporting your customer base, there's inherently going to be sales. And so like we just made it always hybrid
Starting point is 00:38:51 and didn't say they were different. Meaning like as you're guiding someone through your conversation and while we definitely tracked like for performance for the reps, they were always coaches. So like if you're a great coach, your one, your customers that call in are coming back and they're ordering again because you've coached them well and they're ordering the right things Which is typically more than one product. So like, you know, that's how you can add in. I'm so glad you said that because
Starting point is 00:39:17 Something we value in our business a lot is our customers, right when someone becomes a customer So they're usually a listener first and they become a customer, they come back and get, you know, they get one program, they come back and get two, three, four, five programs, and that tells me we're doing a good job, because what I don't want to do is sell you something once and they disappear from a business standpoint, that's hard. And you're going to, you're going to constantly be searching for people. You guys have a pretty damn high return rate. And in other words, people come back and get more and more, right? This is like a big deal.
Starting point is 00:39:48 Yeah, we purchase rates huge and something that we managed by for sure and stay focused on. We were just at an offsite Monday and Tuesday and we were talking about our just repurchase rate as a sign of like basically our customer health. Like are they enrolled in what they originally were enrolled in, right?
Starting point is 00:40:02 Is it 60 day repurchase rate, 90 rate, 90-day, 180-day? Like, of course, that backs into LTV, but all that should be indicative of customer still believing in your products, doing them the good that you originally educated them that it would. And again, that call center can be the thing that, I get when I, there's a whole call center pitch,
Starting point is 00:40:19 by the way. You can sign up over here. Yeah. Call center are 100. So they really do help bridge that gap. And even being able to get on the phone and talk about, hey, even like you said, our best customers do X, Y, and Z. In the initial conversation from purchase one,
Starting point is 00:40:39 if a customer calls in, they could actually hear about that. Hey, in a month or two, you're likely going to want to do X, Y, and Z. Our most successful community members do this. And you can do it now or call back in whenever you're ready. So like just helping them be on that. It's kind of like the, you know, from the business perspective, it's an ideal customer journey.
Starting point is 00:40:57 But literally from the customer's perspective, it's the path to best results. Now, you guys are obviously, this is in the health and wellness space, but we could also say sports performance, and so on and so on. How do you pick who you guys want to work with in terms of influencers, or podcasts, or people in social media? Because there's a bit of a variety of people that you work with.
Starting point is 00:41:21 Like, some of them don't look like us at all, or sound like us at all, for example. Like, what is your criteria of who you work with, like, a lot of someone that looks like us at all or sound like us at all, for example, like, how do you know, like, what is your criteria of who you work with? Yeah, it's, I mean, too full and pretty deep in both those layers, but high level, it's basically brand fit. So, like, do they believe in what we believe in first and foremost?
Starting point is 00:41:37 So, is there alignment, like, if I were to jump on their podcast, which is off on M on, would you have a great conversation or would it be weird? So, like, hey, like like this is gonna be a good combo because we generally believe in the same things and we're after like the same goal, right? We wanna, we wanna go after the same thing.
Starting point is 00:41:51 So brand alignment, mission alignment, do they love the product? So like those are just like really key fundamentals to any relationship we're in, any partnership. And then after that, and like very intentionally, after that, do they have an audience and like a, are they speaking to a group of people that we really believe we have something for? And in most cases, like that's an easy yes, but to what affinity and to what degree.
Starting point is 00:42:14 And are we already addressing that audience somewhere else? Well, you know, and if not, very interesting, if not, like we really want to see if we can partner with this person and help even shape and translate the message that we have. Like currently you guys are like, we're not speaking about exercise, optimization, or performance the way that you guys are, and it's such a treat, such a benefit to get a partner with you guys,
Starting point is 00:42:34 because you do that well. If we partner with someone who's into like MMA, or specifically like an expert in, a whole different avenue, that's the benefit. And so that part two gets really fun and exciting just to see where this message can translate. But it always stems from part one of that filter. Now, in hindsight, have some spaces been better for you than others? Like, do you guys tend to do better in the, I don't know, the wellness space or the performance
Starting point is 00:42:59 space, or is it now starting to kind of grow in all of them? Yeah, originally, I think we saw a lot in the entrepreneurial space, mainly because our message was like very much from Drew, who was like, hey, I want to be someone who can bring, you know, my mission, my purpose to life, and I'm going to live my best life in doing that. I'm going to optimize my health doing that. So I think we've seen a lot of transition in the core audience
Starting point is 00:43:22 that we had great affinity for. Our customer base though was, you know, 50 to 70-year-old women, of transition in the core audience that we had great affinity for. Our customer base, though, was 50 to 70-year-old women who really aspired to learn how to treat their bodies right and be healthy like Drew was demonstrating. We had this really interesting blend of customer base that's maybe moms and folks that aren't necessarily making their own businesses, but then where Drew would do talks and share his product with a lot of entrepreneurs and life optimizers, kind of early day biohackers and stuff.
Starting point is 00:43:53 Before that even existed. Yeah, before that even exists exactly. So really early days, and we've always been pretty diversified. Our core brand messaging, I think my only concern is that it's right now to vanilla, and that we used to be way more like edgy and articulated. And so we're getting back to those roots and importantly seeing the kind of diverse fit across the partners.
Starting point is 00:44:15 So I wouldn't say that it's like a huge stand-downs. I think in general because of our more like general messaging, our wellness message fits great with people that overall want to have holistic wellness right now and holistic health. And they're looking at more general health, for sure. But I'm excited to see where it goes from there. I think there's so many really exciting avenues that are much more specific. How does this supplement space evolving? Because it changes all the time.
Starting point is 00:44:43 I've been following it since I was a kid, and I just just continues to morph and grow and change. How is it different now than it was before? And do you see any changes on the horizon? Yeah, much more regulated. It will continue to be. So when we first started 10 years ago, it's nothing like it is today.
Starting point is 00:45:02 And I'm also fascinated by it. I think there's so much exciting change to have happen. But most kind of, I think, prominently higher regulation, regulatory bodies coming in and lots more claims and just things being controlled. And I think there's a huge positive to that. One, it shakes out the riffraff, it shakes out a lot of the trash that's in the marketplace right now and helps consumers make better choices for sure. And it also helps raise quality standards across the board.
Starting point is 00:45:28 So there's a lot of benefit. And I think, you know, in the future I'd love to be more involved in this space just to have ideally some influence and to support basically like quality standards cascading all the way to the farms and all the way through the process of building a formulation and bringing it to market and to really help consumers. I think right now there's so much media around quality standards without truly helping people make sense of it. An example of that would be CFA's right-strivicative analysis being like a big craze that people are
Starting point is 00:46:03 saying, hey, you should go look at these quality standards of the brands that you use. I love that. But very, very few people are helping individuals actually interpret the CFA's. Nobody knows. Obviously, we know, but like no customers know. And the challenge is I think it's information
Starting point is 00:46:19 without guidance. It kind of reminds me of when you go get lab work done, and like you have to jump on the phone with your doctor to talk through it Like no one's jumping on the phone with their supplement person and being like hey can we talk through this CFA that you just sent me because I don't know What I'm looking at and so sort of excited about what I see coming is Outside of just now awareness like lots of over information and awareness I'm excited about
Starting point is 00:46:41 Individuals becoming more empowered and equipped with basically the ability to disseminate that information, individualize their needs and wants, and not just be overwhelmed by the influx of opportunities to buy trash. Yeah, let me, so this is so fascinating to me because they've been trying to make, because you said regulated, okay. Regulated oftentimes people think means a government body regulating an entire space, right? So, and this is a conversation I've had many, many times with people in our space where you got,
Starting point is 00:47:13 you know, we don't want supplements to be regulated that way because then you're not gonna be able to have like almost any products, they're gonna be super expensive plus we know the regulatory bodies, somewhat corrupt, you know, and you know, the like pharma people move over to the FDA and vice versa. Not our favorite folks.
Starting point is 00:47:27 Yeah, not really cool, right? So this is all kind of like market-based regulation. These are third-party companies, and they're seeing market demand for better quality. So this is all consumer-driven. In other words, you want a product, and you want, I would like to know if this has glyphosate residues or if it's organic or if this is, you know, fair
Starting point is 00:47:49 trade or whatever, right? These are companies that exist that that's their job. And if they do a bad job, which is different than a government agency government agency does bad job, they get more money. Right. The following year, if these agencies do a bad job, they're gone. And another third party will have to come in and do a better job. So when you're talking about, it's getting more regulated, there's more of these third party certifications and regulatory bodies that are entering the market because consumers are more educated.
Starting point is 00:48:13 Yeah, and that is actually a great differentiation. The consumer regulatory kind of support is great. And that's like what we want to see more of. And it helps differentiate the brands amongst each other. Like what's so core and important to reganify is that the spacey third party certification, something that I think is still helpful to talk about, to have consumers understand what to look for on labels
Starting point is 00:48:38 and just like breaking down labels for people is beneficial. On the other side and like the FDA and like all the other regulatory, we definitely have to deal with a lot and be sensitive to. And I think it's really, and I'll keep staying on the positive side. It's really helped us also then continue to bring products to market that have clinically
Starting point is 00:48:56 backed ingredients so that we can speak of the benefits like we do and in a compliant realm. So it still helps actually keep a lot of the unsertified, unsubstantiated products out of the marketplace if there's one good thing that the large. Well, mate, there's two routes that you could, I guess, the supplement company could go with this, which is meet the minimum requirements for certificates
Starting point is 00:49:23 or regulatory bodies. Like let's do the minimum, put our product out. You guys always wanna go above. Like this is a big deal. Like you guys are always like, okay here's what people are doing. We're gonna go above and beyond and also do this testing.
Starting point is 00:49:37 We're gonna go above and beyond and do this, which means you have to educate your consumers. Because otherwise all they're doing is looking at your product and another similar product and it's just price. It's no longer like, well, what's the difference? So is this a tough decision for you guys or are you guys like, no, we don't care. We want to do it this way.
Starting point is 00:49:52 Our quality standards have been really as they have been kind of first and foremost since the very beginning. So it's never been an issue. And, you know, Shania, my head of product would probably laugh a little bit at the kind of constraints and positive constraints we use to make products, basically hitting our quality standards or we don't make it. And so it hasn't necessarily been something that we've questioned. No, I mean, it makes it what it is. It makes it, you know, aligned with the purpose and it came from and I'll kind of give the origin story of this. It came from when we were making juice recipes. We always said it was back when organic wasn't a big deal. We were talking about earlier. It wasn't
Starting point is 00:50:29 a big thing like it is now. We always said, hey, bi-organic vegetables because you're going to be juicing and consuming it in concentration. Just have good quality whenever you can, try to prioritize organic. When we made our first product that are going to be organic, we said, hey, we're definitely certifying everything as organic because we've been talking about that for four years. And from there, we've just added on certifications that help us know that as we take the products
Starting point is 00:50:52 every day too, like, my parents take it, my family takes it, that I can feel good about consuming this daily. Like, if anything, we're the lab rats of organified because we've been taking it for seven years and continue to. So as we now can make new products, we just maintain the quality standards of our best possible, ensuring up any concern we would have, their third party testing helps us verify that we continue
Starting point is 00:51:16 to get highly sourced, great quality raw materials and ingredients and that we don't have the same questions that our consumers have. I think the point you're making salad in regards to the margins, which I'm curious, May, what would you say is bad margins, good margins, excellent margins in the supplement space? Yeah, so 80% are above our excellent, 50% and below are bad, and that's like in a product itself. And so we aim for like a really strict margin constraint that helps us make great products that you know fit our quality standards, and that's why it takes us a long time. We're not pumping out a new product every month because we take a long time to find the right ingredients at the price point that we can at the quality standards that we need.
Starting point is 00:52:02 And I mean, the big thing about organic is it tastes amazing. So we take a long time to articulate the taste that we want because our whole belief is like, it's got a taste great, it has to actually give you the benefit that we say it does. You have to have felt effects from it, you know? And you're going to enjoy taking it every day. And that's pretty unique in our space
Starting point is 00:52:20 in the powdered wellness space. It's very unique. I think that was the secret sauce. I think that all of us were attracted to is like, was the quality of it and the fact that it didn't taste like dog shit because prior to that, anything that had that high quality, you just chalked it up. It's like, yeah, this thing could be really healthy. Yeah, it always looked like that.
Starting point is 00:52:37 Yeah, this tastes healthy. Yeah, we were really clear. It was going to solve three problems. Be highly convenient. So it would solve the problem of like actually bringing those raw materials together and like trying to juice this stuff that we put in there. It'd be easier than that for sure. It was going to be delicious, right?
Starting point is 00:52:52 So something that we wanted. Yeah, you want to use. And we made a ton of bad juice recipes. So we knew a thing or two about messing up a recipe and then telling someone to juice fast with that for three days. Like no way, they're going hate being healthy, for sure, and quit right after that. So, we knew it had to taste great and be craveable,
Starting point is 00:53:09 like literally, we just didn't believe that healthy had to be gross. And then really effective. So, when we were doing that, we also expected the results. Again, we came from juice fasting where people were losing like five pounds in a week or three days or whatever, right?
Starting point is 00:53:21 So, it was very results driven too. So, with each product we made, whether it was for energy, for sleep, there's always a clinically proven ingredient in there to get the benefit that we're talking about. And it's research-backed substantiation behind it on purpose and differentiated across the industry. Yeah, I'm happy when I look at the evolution
Starting point is 00:53:41 of the supplement space. And I always, I wasn't always happy because for a second there, it looked like who can make the cheapest product? And- Race to the bottom? Yeah, like the race to the bottom. And I remember, you know, I'd have these conversations
Starting point is 00:53:54 with clients and I'm like, you're taking this daily, like every single day, quality's gonna be really important. This is concentrated. Supplements are typically concentrated, you know, ingredients and you're gonna take this on a regular basis. I think it's important. And then you. Supplements are typically concentrated ingredients, and you're going to take this on a regular basis. I think it's important. And then you see the reports come out where they go and test now.
Starting point is 00:54:09 10 different products, and nine of them didn't have what they said, or they had weird stuff in them. And I would shake my head and be like, man, I hope the market, and I believe in markets, and I believe in consumers, like I hope this starts to change. And it is. It seems like the consumer now is more educated and wants better quality, and is also considering other things like, is this packaging better for the environment, is the employees being taken care of? I want to know the founder, and if they're good people,
Starting point is 00:54:38 like nobody cared about this stuff 10 years ago. Am I hitting the nail on the head? Is it moving in that direction? Yeah, and thankfully, too, I appreciate this this that kind of positive look at the industry and and we got to see kind of organic get into Costco. You know, organic become this like and also get into by like having a whole department of Costco become organic focused and what it is today, it's like massive, right? And even see organic beef be less expensive than traditional beef and sprouts. Like that's wild to me. That shows consumers power, which I'm so grateful for. And again, being at farm level, I know it
Starting point is 00:55:10 takes that, right? So this is kind of, in some ways, everything I've hoped for. I hope for. And I know the capacity that we have to make change in this way. So with a Southern industry, equal to your sentiment, I'm glad. And I think there's a lot more to be done. And again, more than just shaping demand for higher quality supplements was the start, then it's actually, ideally also perceiving what's making impact in our body, so being educated. And I always kind of pose the question of,
Starting point is 00:55:40 if you're taking the supplement daily, is it working for you? Is it making the change that you want? And shockingly, most people even my family members are like, hey, what do you think of the supplement? I'm like, well, what are you taking it for? And they're like, oh, you know, I'm, and they give us like vague and or non-answer. So one, like, being aware of what we're putting in our body for what purpose.
Starting point is 00:55:59 So some educations are quiet there, or remembering why we're taking supplements is actually like a surprise in the hard for people. Myself, including sometimes, I'll recognize I'm just taking a lot of stuff and being like, hey, what am I taking in for what purpose? And then asking, am I getting the result that I'm expecting from this product? And like, please stop taking it if you're not. Like, I mean, for goodness' sake, right? Yeah, so are you, when you guys decided to say, hey, we're going to come up with a product
Starting point is 00:56:24 and we'll have you guys have some influence on it. When I sent over the first idea where you're like, yeah, that's great, or what did it, could I send anything? And you guys would be like, tell Sal, this is trash. Yeah. No, I mean, the beauty of the partnership
Starting point is 00:56:35 and the collaboration, even the opportunity to collaborate with you guys, as we knew what, at least you guys saw needed in the industry was gonna be from your perfect perspective. So, I think your original concept was on the right path and exactly kind of the direction we probably assumed you were going to go, which is exciting. And then to be able to collaborate and say, hey, how do we make it even better, you
Starting point is 00:56:54 know, partner up with Chennai or head of product and really figure out like with that intention of how you want people to feel when they take this product and the benefit you want from it, how do we make it happen, right? And what's the best blend? Exactly. Because I was in a position where I'd have to make my own. These guys know, I'd get my own stuff and make my own disgusting, tasting whatever,
Starting point is 00:57:11 because I couldn't really find something that I would take that would give me energy and pep and vitality, make me feel like I could take it before podcasts, before I work out. That wasn't also, because a lot of them out there was super stymmed out, or they just don't meet those organic, you know, glyphosate residue-free type of standards. So I'm like, why isn't anything like that exist?
Starting point is 00:57:32 So I'm not just... I'm just so glad that you guys let him do it, so he finally shut up about starting. So... We actually did it for these two. He's bugging us for a while. Yeah, he was so mean. He was so mean.
Starting point is 00:57:42 Like, they got organized. They got organized, gonna let you make your progress. It was actually the phone call from Adam Please please I don't know how to hire anybody Yeah, I think it's it's a really cool opportunity and something like that's where our and like again Test image the alignment here with our companies is and our brands is that's how we made the formulations too It was like hey, I was mixing you, I was combining my stack of supplements before
Starting point is 00:58:07 we had our GANIFI. And when we were, you know, just, you know, speaking about juice fasting and whatever, 10 years ago, I was combining Burberry and I was combining Tumoric. I was combining, I think it was like a, a, some, gosh, what was the, I'd like three or four other parts to this stack that I would take for like cognition and brain health and all this stuff. I mean, those are early days where we were just trying to make it work outside of actually having our own.
Starting point is 00:58:33 So in some ways, we're gonna fight, is like that for us all the time, which is like, oh, we have this idea, we see this opportunity, this is something I'm doing in like a really crappy, homemade way. Like, what if we made it great? What if we actually solved kind of this need out there for other people? And you have this like fun opportunity to connect with a huge audience, this is where you're fine.
Starting point is 00:58:52 I'm gonna predict the future. You're gonna find that as you launch this product, you have so much connection with your audience that you, you know, obviously you talk about a lot, but you get to find that you solved other people's problems that you also had. Which is such a fun opportunity. It's connection ultimately, right?
Starting point is 00:59:06 It's saying, ooh, I agree. I wanted something right here and here it is. Totally. It's cool. Yeah. This has been great. Fantastic. Yeah, we appreciate you guys.
Starting point is 00:59:15 Thank you so much. This is again, total treat to get to be in person with you guys and just to say thank you and congrats on the launch. Yeah, always good seeing you. Yeah, and talking to you. It's obviously, it's obviously, you guys do so well. Yeah. Very kind. thank you.
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