No Broke Months For Salespeople - How Do You Provide a Massive Value to Your Client?

Episode Date: June 21, 2024

How Do You Provide a Massive Value to Your Client?   Real Estate Coach Dan Rochon from No Broke Months for Real Estate Agents dives deep into the secrets of delivering exceptional service and creating unforgettable client experiences.   Dan shares an inspiring story from his days as a waiter, demonstrating how to provide massive value to clients without expecting anything in return.   In the new No Broke Months for Real Estate Agents episode, Tune in to cultivate a genuine desire to enhance client experience and exceed their expectations. To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan Rochon

My goal when I was a waiter there, every single person who comes into this restaurant, every single person is going to have the best dining experience of their entire life. And one day, one of the waiters noticed that I never looked at my tips. The only thing that I need to do right now is to focus on the next client to make sure that they have the best dining experience of their life. Welcome to the No Broke Months for Real Estate Agents podcast. Working as a real estate agent can be incredibly rewarding and fulfilling, but it can also be frustrating if you aren't making the money you deserve.

So if you're ready to end the stressful cycle of working hard for no results, then get started with a proven step-by-step system so that every month is No Broke Months. My name is Dan Roshan. I'm the host of the No Broke Months podcast, which is a show for real estate agents to help you have no broke months. Thanks for joining me. Enjoy the show. How do you provide a massive value to your client? Real estate coach Dan Rashan from No Broke Months for Real Estate Agents dives deep into the secrets of delivering exceptional service and creating unforgettable client experiences. Dan shares an inspiring story from his days as a waiter, demonstrating how to provide massive value to clients without expecting anything in return. In the new No Broke Months for Real Estate Agents episode, tune in to cultivate a genuine desire to enhance client experience and exceed their expectations.

Provide massive value to others. So when I used to wait tables before I, before I was a, uh, a real estate agent, I worked at the Capitol grill in Washington, DC. And at the time there was six Capitol grills and this was before they became commercialized. And it was the place that, um, I mean, I can't, I can name you celebrity after celebrity after celebrity that I, that I waited on Bill Clinton, Eli Manning, Peyton Manning, Muhammad Ali. I mean, I just go on and on and on. I mean, every single night, like it would be like, you know, a dozen of those types of people in the in the restaurant every single night, right? Like this was the place. Well, anyways, my goal when I was a waiter there, and at the time I was, I was an active alcoholic. So I would do this

handicapped because I'd be hung over every single day, but I still had the mindset, even, even though I had was a, um, um, was that caught, you know, I was, uh, I was, um, not in a good spot physically and probably mentally as well, but I still had the presence of the following, which is every single person who comes into this restaurant, every single person is going to have the best dining experience of their entire life. All right? Every single person, no matter how crappy I felt, no matter what,

every single person is going to have the best dining experience of their life. When I'd go to pick up the checks from the table, I would take the check with these little binders and I would open up the binder, I'd take the check out of it, which included the tip, and I'd put it in another binder in my apron

and I'd move on to the next. And one day, one of the waiters noticed that I never looked at my tips. And I would only look at them at the end of the night. And he said, well, why are you not looking at your tips, Dan? I said, because it doesn't matter. Every single thing that I could possibly do to earn that compensation, I've already done. If I look at that right now, then it's going to either validate that I did a good job or annoy me if the tip isn't what I would hope for.

And so there's not, I don't need the validation. So there's really no win in me looking at that at this point. The only thing that I need to do right now is to focus on the next client to make sure that they have the best dining experience of their life. Okay. So the focus for me was always on exceeding the expectations so if you can use that story and stay on 3d app to provide massive value to others what you can understand is that as a as a real estate agent as a provider of service the same way as a waiter is a provider of service, the same way as a waiter is a provider of service, then you can choose

to say, I'm going to focus on the activity of providing a massive value to others, no matter what, even if I think it's hard. Right now, Lee's doing a great job with a young lady who is a single mother who has 470 credit, needs to find a rental. And that's really hard to do, particularly with her budget and her lack of funds. But he's putting her first to say, well, I got to figure out how to help her because when I provide a massive value to her,

when I provide a massive value to others, regardless of how hard it is, regardless of how impractical it is, then I know I'm going to get mine. So our intention should be to exceed our clients' expectations, right? It should be to be able to place our clients' needs in front of everything, including our own. Now, this is going to become more and more vital as the industry shifts, as the compensation is no longer going to be offered in the MLS, and that there will be times that we're going to have to ask our buyers to pay our compensation. I don't know how all that's going to shake out, but I do know this, when you provide a massive value to others, it will shake out. The same way as I didn't know when I looked at my tips, I didn't have to because I knew

and I had faith that if I just provide a massive value to others, I'll make a lot of money. And the last year that I worked at the Capital Grill, I made just shy of $200,000. That was 17 years ago. That's just shy of $200,000 in tips. That's a whole bunch of money, particularly 17, 18 years ago. Okay. And I'm not boasting about the money that I made. I'm sharing that with you to say that the money is an outcome of the value thanks so much for listening to the no broke months podcast today

until the next show i invite for you to be grateful make good choices help someone have the best day of your life and go find a listing