No Broke Months For Salespeople - The Best Way to Deal With a Bad Review

Episode Date: September 6, 2023

The Best Way to Deal With a Bad Review  Real Estate Coach Dan Rochon from No Broke Months for Real Estate Agents shares valuable insights on handling negative reviews.  In this episode, Dan recounts a personal experience where he received a negative review and discusses his effective strategies to address it.  Learn how to navigate and respond to unfavorable reviews in this new episode of No Broke Months for Real Estate Agents.--To find out more about Dan Rochon and the CPI Community, you can check this link:www.NoBrokeMonths.com --Stop 🛑 wasting your time ⏳ or spending too much money 💸not getting the results you want in sales; I would love you to join me for the upcoming 5-Day Listing Challenge.You will learn how to find YOUR Way to having closings every month.www.5daylistingchallenge.com--Get your free copy of the Real Estate Evolution here:bit.ly/RealEstateEvolution_GetYourBookThis book shows you the step by step on how to:Step 1: Believe in your unknown potentialStep 2: Deconstruct persuasion techniquesStep 3: Find a business and get hired consistentlyStep 4: Be proactive in the relationship with your clients.Step 5: Learn and implement the exact steps to hire, train, lead, and train virtual assistants so that they can build, support, and guide a winning team to scale.And if you’d like to have a consistent and predictable income, like this page, and don’t forget to join the Facebook group to network with the top agents:https://www.facebook.com/groups/newbieagents/ To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan Rochon

You deal with a bad review two ways, one by appropriately responding to it, taking responsibility, and two, by having 17 good reviews or great reviews. Okay, that's the way you deal with a bad review. Welcome to the No Broke Months for Real Estate Agents podcast. Working as a real estate agent can be incredibly rewarding and fulfilling, but it can also be frustrating if you aren't making the money you deserve. So if you're ready to end the stressful cycle of working hard for no results, then get started with a proven step-by-step system so that every month is No Broke Months. My name is Dan Roshan. I'm the host of the No Broke Months podcast, which is a show for real estate agents to help you have no broke months.

Thanks for joining me. Enjoy the show. The best way to deal with a bad review, real estate coach Dan Rochon from No Broke Months for Real Estate Agents shares valuable insights on handling negative reviews. In this episode dan recounts a personal experience where he received a negative review and discusses his effective strategies to address it learn how to navigate and respond to unfavorable reviews in this new episode of no broke months for real estate agents so i've gotten two badzilla reviews in 2020 all right so here is a bad experience pathetic my house languished on the market for three months in the spring of 2020 he got the list and turned it over to his wife i heard from him once after that we got two lowball offers when the listing

expired he never returned my call just got the problems and what we needed to do i don't make it a habit of posting any reviews. In fact, I rarely post any reviews at all. But this guy was so bad and uncaring, I feel an obligation to warn the public and save them from getting cheated out of the time and money. Stay away. And then my response. I do not reject your perception of me. I ask that any reader of your review read the many other reviews.

I appreciate that you do not often post bad reviews. I seldom get them. In 13 years of experience, it's the second bad review I received and the first bad review on Zillow. You're correct that Tracy was the point person during the time that we were working together. I inadequately explained to you how she and I worked together. Your house was on the market for 88 days during the winter of 2019. At that time, I was able to solicit two offers, and I discussed each of them with you, both for less than what you desired. While I take no responsibility for the condition of the market and that I was unable to convince a buyer to pay your price, I take full responsibility for your poor opinion of me. I think I did mention that it was sold for $100,000 less than what I had listed it. So that's a way to be able to deal with a bad review.

And we talked about that in the CPI certification. You deal with a bad review two ways. One, by appropriately responding to it, taking responsibility. And two, by having 17 good reviews or great reviews. Okay, that's the way you deal with a bad review. All right. So right now I'm at about a 50 to one ratio of good reviews versus bad reviews on Zillow,

better than a 50 to one. Okay, so when you look at that ratio, then any consumer that's gonna be looking at me, if they see that review and they see 50 positive reviews and they see my appropriate response, they're gonna discount that. But that review was a cause. That review came from me not sharing the list of remarks with them before it went live. And the list of remarks

were off base. Okay. So that goes back to what I'm sharing with you about like from the get-go, and you can sort of see everything from the get-go all the way to the end of you don't want a one-star review on Zillow. Okay, that one-star review, I'm completely responsible for it, but I'm not responsible for it for what the consumer believes that I'm, I mean, I'm responsible for that as well, but that's not where I made the mistake. Where I made the mistake was by not, you know, communicating more effectively and being more on top of the communication throughout it. That's where I screwed up. Thanks so much for listening to the No Broke Months podcast today. Until the next show, I invite for you to be grateful, make good choices,

help someone, have the best day of your life, and go find a listing.