No Broke Months For Salespeople - What Is the Best Way to Tell Bad News to Your Clients
Episode Date: January 7, 2024What Is the Best Way to Tell Bad News to Your ClientsReal Estate Coach Dan Rochon from No Broke Months for Real Estate Agents discusses appropriately communicating with clients.Dan provides a way to c...onvey bad news to your clients without making it seem too bad and still making them feel in charge.In the latest No Broke Months for Real Estate Agents episode, learn how to deal with negative news positively. To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan Rochon
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I go through a pattern of data, data, data, data, data.
If it was me, I would, you were in charge,
what should we do?
Because this is a Google framework for delivering bad news.
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What is the best way to tell bad news to your clients?
Real estate coach Dan Roshan from No Broke Months for Real Estate Agents discusses appropriately
communicating with clients. Dan provides a way to convey bad news to your clients without making it
seem too bad and still making them feel in charge. In the latest No Broke Months for Real Estate
Agents episode, learn how to deal with negative news positively. I prefer to use the word adjustment rather than reduction or rather than reduce.
OK, because reduction or reduce, it's a lacking, you know, like, OK, you're going to you're going to lose an adjustment to the price.
And the way that I framework that is, is I go through a pattern of data, data, data, data, data.
If it was me, I would. You're in charge. What should we do?
Because this is a Google framework for delivering bad news. Data, data, data, data. If it was me,
I would. What do you think we should do? And here's the way that that plays out for a price adjustment. Mr. Seller, we've been on the market for 37 days.
The average days on the market right now are 13.
We've been on almost three times the average.
We've had five showings over the last 37 days.
The feedback from those that show the property have suggested that we're overpriced.
We've done three open houses. During those three open houses, we've gotten, in addition to the five
that came through, we also got another 17 people that came through the open houses.
We've solicited no offers. Nobody wanted to pay your price. If it was me, Mr. Seller, and it's not, I would probably take a look at the market expectations.
But again, you're in charge, not me.
What do you think we should do?
Okay, and that's the framework for asking for a price adjustment.
I messed up a few times in there, so I just want to highlight that.
I knew as soon as I said it.
When I said your price, I wouldn't have said that.
Because when I said your price, that wasn't good for me to say.
It makes it a combative.
So I don't want to say, don't do that piece there.
Take that piece out, and the rest is fine.
So instead of your price, say our price.
So you want to gain alignment instead of getting them apart from you you want to be their teammate
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