On Purpose with Jay Shetty - Susan Cain ON: Why It’s Okay to Feel Sad & the First Step to Healing Emotional Trauma
Episode Date: September 5, 2022Today, I talk to Susan Cain, the author of Quiet: The Power of Introverts in a World That Can't Stop Talking, which spent seven years on the New York times bestseller list and has been translated into... over 40 languages. It was named the number one best book of the year by Fast Company, which also named her as one of its most creative people in business. Her writing has appeared in the New York Times, The Atlantic, The Wall Street Journal, and many other publications and her records smashing Ted Talk, which was where I first discovered her, has been viewed over 30 million times on ted.com and YouTube combined and was named by Bill Gates as one of his all time favorite talks. Now her most recent book is called Bittersweet: How Sorrow And Longing Make Us Whole, which has become an instant #1 New York Times bestseller.Susan explains the reason behind why we process pain differently and why moving on is doable for others after some time but seems difficult for some. We also discuss how some people were able to turn painful experiences into inspiration and achieve creative success, the importance of shared connection and how we can find balance in expressing, accepting, and addressing our individual pain through these connections, and finally, the first step to healing is acceptance.This conversation shows us how we can choose to wallow in grief or in pain and allow it to control us or embrace these bittersweet emotions to fuel our motivation to heal, to connect, and to be a new you. What We Discuss:00:00:00 Intro00:03:33 How did you start figuring out pain?00:05:52 Acceptance is the first step00:09:16 The union between souls00:12:05 Connection is the most healing of all00:16:19 The power of music00:22:01 Turn your pain into a creative offering00:24:21 Connection is the key00:28:25 We keep the memories of the people we lost00:30:42 The movement for compassion00:36:57 What is disenfranchised grief00:40:10 Finding balance in expressing and accepting your pain00:49:36 What can leaders do?00:54:37 Our culture of compassion00:57:39 Susan on Final FiveEpisode ResourcesSusan Cain | WebsiteSusan Cain | LinkedInSusan Cain | FacebookSusan Cain | InstagramSusan Cain | TwitterSusan Cain’s CoursesBittersweet: Practices & ReflectionsQuiet at WorkDo you want to meditate daily with me? Go to go.calm.com/onpurpose to get 40% off a Calm Premium Membership. Experience the Daily Jay. Only on CalmWant to be a Jay Shetty Certified Life Coach? Get the Digital Guide and Workbook from Jay Shetty https://jayshettypurpose.com/fb-getting-started-as-a-life-coach-podcast/See omnystudio.com/listener for privacy information.
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When my daughter ran off to hop trains, I was terrified I'd never see her again, so I followed her into the train yard.
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on the iHeart Radio app Apple Podcast or wherever you get your podcasts. There's many, many ways in
which these emotions show up.
And one of the things that psychologists talk about is this phenomenon that they call
disenfranchised grief, which basically means that there's a thousand and one versions of
these griefs and these separations that are not socially acceptable to mourn.
And so we don't mourn them.
We don't even name them to ourselves as something that requires morning.
Because we don't think of them that way.
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Now, you know how much I like research, how much I like psychology, how much I like the mind,
and how much I love learning from people who deeply take the time to understand complexities,
challenges, life situations that we all go through. And sometimes we don't really have deep
insight on some of the biggest emotional challenges
of the journey of our lives.
And today's guest is someone who does just that.
And I've been wanting to have her on the podcast
for a long, long time, probably a couple of years
in the making, and we're finally doing that.
So I'm very, very grateful.
Today, our guest is none other than Susan Cain,
the author of Quiet, The Power of Interverts,
in a world that can't stop talking, which spent seven years on the New York Times' best-seller
list and has been translated into over 40 languages.
It was named the number one best book of the year by Fast Company, which also named
her as one of its most creative people in business.
Her writing has appeared in the New York Times, the Atlantic, the Wall Street Journal,
and many other publications, and her record-smashing Ted Talk, which was where I first discovered
her, has been viewed over 30 million times on Ted.com and YouTube combined, and was named
by Bill Gates as one of his all-time favorite talks.
Now her most recent book that I highly recommend you go and order right away
and you're going to want to, especially during and after this conversation,
is called Bittersweet.
How sorrow and longing make us whole.
Please welcome to the show, Susan Cain.
Susan, thank you so much for being here.
Really grateful, really excited to learn from you today.
And these are actually my favorite conversations
on the podcast, sitting with someone who has studied
and deeply absorbed a theme, a transition of life
that is often not spoken about enough.
So thank you so much.
Well, thank you so much, Jay, for being here.
It's just such a joy I've been a fan for a long time.
Well, the feeling is very mutual.
Let's dive right in because I think, you know, the work that you've done up until now
on being an introvert and being quiet and stillness is really powerful.
But this new book, Bittersweet, what I find really interesting about this is I find that as humans, and I'm speaking on my behalf,
and I think a lot of my community feels this way as well, is that we've never been taught about
what to do with pain. We've never really been taught about what to do with the feeling of loss or sorrow.
We don't really know what to do with it, and the generic advice we get with is, well,
it will heal with time or it will go away naturally.
And I wanted to ask you, like, where did you start on this journey of figuring out what
to do with pain?
And when you started that journey, what surprised you the most?
I had had experiences in my own life and the generations of my family before I even
entered into this world. It had experiences in their lives that I think kind of set me up to be
thinking about these kinds of questions. This particular journey really started for me
when I noticed that I was drawing,
I mean, I love music of all kinds.
I love happy upbeat dance music,
but I found myself drawn especially to minor key
kind of longing yearning music.
And I started to notice that that music had this effect on me that
wasn't about sadness. The only word I could use is love, actually. I mean, the music would give me
a sense of uplift. And I realized that the uplift came from love. And it was because the musician
composing music like that, they are expressing the pain that all humans experience at one time or another.
And they're basically saying, we all feel this some of the time.
And I'm letting you know that I,
I, the musician, have felt that way.
Everybody else listening to, to this has felt this way.
And, and the music is,
then going to take this extra step of turning the pain into something beautiful,
which I think is, is kind of the call that we all have in this world.
And so anyway, it was really trying to understand
like what that music was all about
that got me started on this inquiry
of what bitter sweetness is.
And I started looking at all these different traditions
from all over the world and across time.
And they're all telling us that the willingness to accept
the fact that life is a mix of joy and sorrow is one of the great bonding agents we have
because we all are humans who are in that same state of being.
So it's a great bonding agent and it's the source of our creativity and it's the source
of transcendence. But it all started with music and it probably started before that our creativity, and it's the source of transcendence.
But it all started with music, and it probably started before that,
with various family experiences
that had primed me to be thinking in these ways.
And do you believe that it's a avoidance
of that idea that life is both bittersweet
and that life is both joined sorrow?
Is it the avoidance that causes us more pain
or causes us more stress and pressure?
And is that's why we need acceptance,
is acceptance the right word?
How are you constructing that door process for us?
I would say acceptance is the first step.
We do have to accept and acceptance,
by the way, looks like many different things.
It doesn't only look like kind of sitting calmly and letting things wash over us. It's it's also
Understanding that some of the time we're gonna feel overwhelmed or angry or whatever it is in response to
a verse of event and being okay with
All of those kind of chaotic emotions that come up, but all of that that's only step one
of those kind of chaotic emotions that come up. But all of that, that's only step one. There's a guy named Stephen Hayes who's developed this thing called Acceptance and Commitment
Therapy, and it breaks down this process. Acceptance is stage one, commitment is stage two.
What commitment looks like is it's identifying the source of your pain and realizing that
the only reason you feel pain in the first place is because something has happened in an area that matters to you.
So to use it as a kind of signpost of, this is what matters to me.
Maybe just had a break up or a bereavement or whatever it is and you realize, wow, this
thing that I've lost, this matters.
So now you want to commit yourself to that area of life because now you know how much it matters. So now you want to like commit yourself to that area of life because
now you know how how much it matters. And we see people doing this in different
ways all the time. They're just not always aware of it. Just as examples after 9-11,
suddenly in the United States there was a huge rush of people signing up to become
firefighters. And in the wake of the pandemic, there's a rush of people signing up to become firefighters. And in the wake of the pandemic, there's a rush of people signing up for medical school
and for nursing school.
And you could say both of these decisions,
they're kind of counterintuitive.
It's kind of like people are signing up to be closer
to the source of the thing that has brought us pain.
But what humans wanna do ultimately is
humans wanna create meaning. So like, if
we can accept, but then also take that extra step of making meaning out of, out of the
thing that has caused us pain, or making a kind of human connection out of it, that's
really what brings us closer to wholeness.
That's such a beautiful answer. And I love hearing that from you especially because you've spent so much time in this space.
So it's almost like acceptance with meaning that turns into action.
Like some sort of, as you said, the examples of the firefighters and the healthcare
workers of people opting to take action because of some meaning that they've gained. I think often we're scared of transforming sorrow or loss
or pain into acceptance or meaning
because it means we have to spend more time with it, right?
Like it's, when you open up the wound,
you have to spend more time with the wound.
And so it's often easier.
How do we, is it courage that's needed
to look at a painful area?
And I love what you said about ultimately,
if something caused you pain,
it's because it matters to you.
What is required to take a closer look
at what matters to you that's caused you pain?
Is it courage?
Is it curiosity?
Like what is that?
What have you seen that gives people
the resilience required?
Or is it resilience that's required to actually assess that?
I mean, I suppose it's all those things,
but I think one of the biggest factors
that we overlook all the time is connection.
There's no pain that exists
that many other people
haven't been through, or that people who have been through it
could still gather around together.
But there's a reason, for example,
with alcoholics and onumus, like, what do you do?
People gather around together to lift each other up.
They don't do it by themselves.
Or I think of someone who I talked about,
who I quoted really in Bitter Suite, she was describing the funeral of her grandfather,
and she was describing how she had never before seen her father cry.
It was her father's father who had passed away.
And she said, you know, it was incredibly sad
and group of friends gathered together,
and they were like a barber shop chorus,
and they sang this beautiful tribute in honor of her grandfather and the tears were streaming down her father's face. And she says
which he remembers of that moment most was actually not the pain. It was what she calls the union
between souls that happened at that moment. And there is something about these painful moments that can open us up to that union between
souls.
And I think we need to look for that everywhere we can.
And you see it everywhere around you, once you become aware of it.
This is one of the reasons that I think it's such a problem that in our culture, we don't
like to talk about stuff like this.
We see it as kind of just tasteful or maybe't like to talk about stuff like this. We see it as
kind of distasteful or maybe a little bit weak or something like that. But God knows we
need more of a union between souls right now. We have nothing but division. This is actually
one of the things that most opens us up and most joins us.
Yeah, that's such a great reminder. And you're so right that we, I feel a lot of us, including myself at times in my life,
I've had the feeling that
no one understands me
and only I'm going through this.
Like only I'm struggling.
And I think today,
if we take a look at it through the angle of social media
or the idea of yeah,
anything from Instagram through the TikTok, through the Facebook or social media or the idea of yeah anything from Instagram through
the TikTok through the Facebook or whatever it may be and people are looking at that going
well my life doesn't look like that my life's a lot worse than that and that comparison
or that judgment constantly makes us feel like we're more alone in our experience of pain.
How do is that unhealthy to feel that our pain is unique?
Or is it useful to feel that your pain is unique to you?
I'm fascinated by the uniqueness of pain, especially when you're talking about the idea
that actually pain is what connects us, but often our experience of pain is, well, no, no, no, my pain is what connects us and but often our experience of pain is well no no no my pain's different
or sometimes it's my pain's worse than yours or sometimes people gain perspective by thinking
what someone else has it worse off and so I'm intrigued by is pain healthier to see it when you see
it as unique or when you see it as connecting. Oh that's interesting. I mean, so I would always say every single
person's life story is unique. And of course, there are some pains that are more difficult
than other pains for sure. But yeah, at the end of the day, understanding the connection
is the most healing of all. It really is. There's a Japanese Buddhist poet who I talk about in Bittersweet.
His name is Issa.
I, I, I, SSA.
He's one of the great famous poets of Japan.
And he had this life experience where he kept, he married late and he and his wife kept
giving birth to children who didn't live.
They would die like a stillbirths.
And then, and then finally finally they had this daughter,
Sado, and she was healthy and beautiful and beloved.
And then she too, like the age of two or three,
she dies of smallpox, and he's utterly heartbroken.
And he's also trained as a Buddhist monk.
And so he's trained like in the idea of impermanence,
you know, in the idea of accepting impermanence.
And so he writes this poem after his baby's death
he writes this poem. He's basically saying, I get this world of do is just a world of do, you know, meaning it's just do drops
I get it everything's impermanent. And then he says, but even so, but even so. And he's basically saying, you know, like even I who's trained in impermanence, even
I am going to say this hurts, you know, for my baby daughter to have died this way, this
really hurts.
And you have to ask, like, well, why are we, why, first of all, why did he write that poem?
And second, why are we reading it 200 years later?
And the answer is that he wrote it because he knows that
everybody has trouble with that idea of impermanence. No one fully accepts it. Everybody grieves.
And we read it 200 years later because our lives are completely different from his and yet they're
exactly the same. We would grieve too in the exact same situation and 200 years later we'll still read it and
That's one of the great sources of uplift that we have
It's one of the great truths, you know that we're we're all in this
kind of like amazing state of like constant
Love and loss that go together as humans that is that that's our situation and we're in that together and there's something incredibly beautiful about that.
It's why we listen to music, it's why, or like one reason, one big reason, we listen, one big reason we consume art is because we're kind of allowing our artists and musicians and the allusions and everyone else to tell us these truths on behalf of all of us and join us together that way.
Yeah, that that truly is I'm really glad I asked you that question because I hearing you deepen that understanding for us around what we're looking for in that connection and transitioning the music.
I realize that a few years ago when you know you're traveling all across the world and I know you do
too and you're speaking or you're doing events or you're meeting people and you realize
that everyone's playing the same music in every single country often and I know every country
has its own traditional music as well of course which is beautiful but I also find that
often you find that music just you you know, crosses language, crosses boundaries, crosses barriers.
But I think one of the interesting that you bring up is that normally people would think that
we listen to happy music to feel happy and sad music when we're sad.
But you talk about how sad music can transform into something beautiful that can uplift someone and bring them
closer to a feeling of joy.
Walk us through that concept.
Yeah.
I mean, so we know this that the music that reliably gives people shivers and chills
and goosebumps, it's the sad music.
It's the sad slow music.
And people will tell researchers that when they listen to sad music, they feel connected
to states of wonder and awe and transcendence. And sad music is incredibly uplifting. It
lifts the mood. It lifts the spirits. I'm sorry, I meant happy music. I'm not sure what
I just said. But anyway, but it's the sad music that makes us feel like, you know, we're touching something higher.
And I think this is because as humans, we all enter this world.
It's like part of our emotional DNA to feel that we belong in another more perfect and more beautiful state. Whether you use religious terms to express that, that we belong with
the divine, or in the Garden of Eden, or in Zion, or in Mecca, or whatever it is, there's
this feeling of we belong somewhere else. And the Wizard of Oz, we belong somewhere
over the rainbow. That's a state that human beings feel on a fundamental level. Sad music, minor key music puts us in touch with this state.
So instead of making us feel sad,
it's making us feel connected with the more perfect
and beautiful world to which we feel we belong.
And you're talking about different cultures,
you can see this in music all across the world.
There's like in Portugal in Brazil,
well Portugal is the music of Fato and Portugal in Brazil.
They both have the idea of Soudaje,
the idea of the longing for a lost love
that you may never have experienced in the first place.
And this is embodied in the music.
And as I understand it in Hinduism,
there's an idea of Viraja, which is the same idea,
kind of like longing for a lost love.
And the idea there was that the legend has it that music and poetry began with that sense
of loss.
And there's like a tale of a bird that is weeping because its lover was killed by a hunter's
bow.
And that moment of the bird's weeping is said to be the start of all,
of all art and poetry.
So there's something very deep in us that feels these things, um,
but is uplifted by them because we're together in that state of exile and we're together in that state of longing for a better world that we're always reaching for.
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Not too long ago, in the heart of the Amazon Rainforest,
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Yeah, what is that?
That's so interesting and I agree with you
and you're spot on that, especially in the Bukti tradition,
there's a statement similar
to Viraha, it's called Vipra Lumber Bhav, which means service in separation or love in
separation.
And love in separation or longing is seen as higher than love in connection because there's
a deeper longing, there's a deeper sense of connection and intimacy that is experienced in
wanting to be reunited with a loved one whether that be the divine in certain traditions or whether that be a person but
What I find really interesting is how some of these concepts can be so easily
Misconstrued or swayed like the idea that I
Think a lot of people would feel that longing for a better life actually causes a lot of pain as opposed to the idea that you're really putting forward
is longing of knowing that there is more.
And I'm just trying to really get into that subtlety of like longing for a better life actually causes us
More pain and stress sometimes
Whereas what I think you're saying and I'd love to clarify that more deeply is longing knowing that there is more
There is meaning there is purpose to this experience. Could you does that help?
Is that and I'm really allowing my mind to like connect random dots right now?
I'm not following my my notes or my questions at all because I just feel like there's so much depth here to uncover.
I hope you don't mind me doing that by the way Susan.
Are you kidding? Oh my gosh, I love that. No, no, no.
I think it's a spot-on question.
And I think that what you might be getting at is the difference between longing for material
things or that kind of thing versus a more existential longing for that which is beautiful,
good, true longing for like perfect love, longing for the divine.
Those are very different kinds of longings for, you know,
like I'm longing for a nicer car. Maybe we're using the same word to describe two very
different states of being. Yeah, no, no, that clarifies it. I think that's a great, great
thought that affects that. And for me, I think what I love about what you're saying in this book is that artists and musicians,
most of the time, get their inspiration from sadness, darker emotions and experiences,
and it's often a really painful, traumatic transition in their life that creates their greatest art form. You gave the example of the bird
just a few moments ago. And do you think that the opportunity to transform pain into something
creative like music or art or poetry is possible for everyone or is the right way for everyone.
When a lot of people would say, well, I'm not poetic or I'm not artistic or I'm not creative
Is that still what you've found and discovered to be a really healthy form of healing?
Oh, yeah, absolutely. I'm so glad that you have that question because I use the to when I talk about this and I do say you know
Whatever pain you can't get rid of make that your creative offering
But I'm using that word creative in a very loose sense.
Like it doesn't have to be, you know,
the painting hanging on the wall.
It could be like the cake you bake
or the organization you found
or you know, the time you reach out
to the friend who really needed to hear the thing
that you just said at that exact moment.
You know, there's a lot of different kinds of creative acts. The real
creativity is the transformation of pain into beauty and beauty can take endless
different forms. In the book I talk about a lot of different people who do
things like this. You know, like the mother whose whose child is killed by a
drunk person on a highway and starts mothers against drunk driving. You know
there's a thousand examples like this.
So I was hesitating as you could see,
even to give that example,
because I also wouldn't want people to feel like,
well, it necessitates starting some gigantic,
famous organization.
It doesn't take anything like that.
It just takes some kind of act.
It could be an act of extremely modest
and private transformation.
But I think the transformation is the key.
Yeah, I love that as a solution.
I think what I notice in my work is that often for people to get started, even when things
are somewhat more stable, starting is so difficult.
And the idea of starting anything when you're in trauma or pain and
You are right that when you look at some of even the greatest careers of musicians or actors often
What they create is
To heal their trauma, but they don't necessarily heal their trauma in that journey
What do you think's the difference? There's two questions here. Let's start first.
I'm really getting excited about this topic.
Let's start first with, how does someone start?
Simply, when they're in so much pain,
they've gone through a really tough difficult situation.
They're not Buddhist monk trained,
they're not exposed to feeling
that they're naturally creative in what the world
considers to be creative.
I agree with you.
This could be a business.
It could be a painting.
It could be a room in your home that you redesign.
It doesn't need to be an entity or a huge charity.
How does someone just start when they're actually like, how can I start?
I'm just so stuck in my pain.
Well, I mean, the first place to start, remember at the beginning we were talking about
before there's commitment to the thing that you value, first there's acceptance, and
acceptance includes kind of like sitting with the wash of pain. So it may be that you're not
really ready to do any kind of like grand act or modest act of transformation for quite a long time.
And, and that's okay, you know, and to accept that also, to the extent you start to feel like
open and ready to it, connection really is the key, you know, and maybe it's one other person who
you're connecting with, and maybe it's a person you don't ever meet in real life, and it's just
somebody you're you're connecting with over the internet.'s a person you don't ever meet in real life. And it's just somebody you're connecting
with over the internet.
You know, here I'm like coming from my introverts background
of knowing that people have very different wishes
and how they want to connect.
And you should be honoring your own wishes.
You know, some people will want to be in a room
a full of friends or strangers.
And some people really don't want that.
And all that's fine.
But I do think that connection of one kind
or another is always going to be the key. It's what humans want most and all that's fine. But I do think that connection of one kind or another is always
going to be the key. It's what humans want most of all. I'm just thinking of somebody who I
talked to a lot for the book and I wrote about her. This is my a good friend of mine. Her name is
Lois. She's my sister's mother-in-law and she she lost her daughter, Wendy, to a variant cancer.
And they were like incredibly close.
And Lois is an incredibly upbeat, cheerful person by nature.
She's not a bittersweet type at all.
But she kind of went into a time of really dark despair.
And it was something like two years, you know, that she was like in her house and hardly coming out.
And she said just kind of like creating a shrine to her lost daughter all over the house.
She said, like she was hanging pictures of her, like up at all these crazy angles all over the house.
Like she didn't even have the wherewithal to hang them straight or in any way that made sense.
She was really in an altered reality. And what started to bring her out was realizing that
she still loved her husband deeply, loves her other children deeply, her grandchildren deeply, and feeling that the message that she was sending
to them was that maybe they shouldn't be moving forward with their lives, or maybe they
didn't matter so much because she was so lost in the love for her one daughter.
And it was that was one of the things that most pulled her out.
And it doesn't mean that her grief has gone away at all.
But there's this incredible way of putting it that comes
from the writer, Nora McInnerney, the difference between moving on versus moving forward. You know,
the message we get in this culture is, you know, eventually you should move on. Like, get over it.
That's the message we're getting one way or another. And instead, we can move forward, which means
That's the message we're getting one way or another. And instead, we can move forward,
which means you do go on with your life,
but you're carrying the lost person with you always.
You don't ever have to leave them behind.
They have shaped you, they will shape you forever,
they will always be a part of you.
You're carrying them with you,
even as you move forward.
And I think that's a much healthier
and more manageable way for people to deal with
their lost belevids. And with all of that, I think connection is at the heart of all of these ideas.
Whether any specific example you saw of how people carry someone with them long term in a way
that becomes healthier and healthier for them, as opposed to more and more de-abilitating for them. What were some of those examples? I mean,
Treg does to how someone who's had a really, like you said, like you're talking about
people who've lost children or people who've lost partners or, of course,
parents, like what was the healthiest way or methods that you saw people keep
people in their lives without it impacting their
current relationships and their current outlook as well.
Well with Lois who I just told you about who lost her daughter, she often talks about
how she really wants to still be talking about her daughter all the time.
And she said people around her would very understandably often, like, not talk
about her daughter because they were afraid to, like, remind her and upset her.
But of course, you know, someone in that situation doesn't need any reminding.
They haven't forgotten anyway.
But much more to the point than that, they want the person still to be part of their
lives.
So they want them to, they want to be able to talk about them in everyday life and just bring up their name naturally.
Now I'm not saying every single person feels that way.
And if, like, if you know someone like this in your life, it's probably a good idea to
ask them what their preference is.
But, but I do think many people feel that way.
And then another example is from Nora McKinnerney, who has this idea of moving on versus moving
forward. And her situation was that she had lost her husband when she was still quite young.
And she did end up remarrying, but she says that the marriage she has now and the relationship
she has now with her new husband is the way it is because of her lost husband.
You know, she is the person who she is and she is the wife and partner that she is because
of the experiences that she had with her lost husband.
And so he's still present with them and a part of her and and and it's all integrated.
It's not like there doesn't have to be this stark delineation, you know, between that which was and that which is. It's more like it's all one continuous flow.
How do we need to adapt as a society do you think to allow for this kind of healing,
this kind of life? Because as you said, most often we don't want to talk about it. If someone does
talk about someone they've lost in their life, it can be quite unsettling and uncomfortable.
A, because I think people are not used to talking about these themes as we discussed previously,
but also because people are scared of saying the right thing or the wrong thing and they'd rather not.
And then ultimately it's about, well, when is it right to talk about it?
I think there's a lot of aspects of this that make it complicated.
What are you seeing a good progress? to talk about it. I think there's a lot of aspects of this that make it complicated. What
are you seeing a good progress? Did you even come across any communities or any tribes or
societies or places in the world or people that you found were having healthier conversations
around loss? Do those even exist?
Yeah, there's actually, and I don't know if I'll be able to give you names at my fingertips,
but it's actually fascinating.
I would say there's a movement now that has sprung up to talk more about death and grief
and loss and all of it.
It's a broader movement with many different subgroups to it.
I think we kind of reached a tipping point.
It was around the early 20th century that we started moving loss and death and all of it,
completely off stage.
It was like seeing as being completely non-appropriate,
don't talk about it ever.
This was a period where it also became like out of fashion
even to talk about bad weather.
Like you weren't supposed to notice anything negative at all.
And I think there's a reclamation process that's going on right now with people
realizing we will actually be more whole if we can integrate all of this into our daily
lives. It's not about a love of the macabre or the more a bit of it. It's nothing like
that. It's just like tell the truth about being alive, like integrate it all.
And so yeah, these movements are springing up.
And then I think you see it in other ways too, you know, like, you know, the last 10 or
20 years, it's become increasingly common to talk about things like compassionate leadership.
And what does compassion mean?
We think, it means, yeah, be nice.
The word compassion, it literally means to suffer with someone.
That's what it means.
And so this movement for compassion
is really talking about making a place for people
to be able to bring their joys and their pains
and for other people and colleagues to be there with them.
And of course it's uncomfortable and messy
and no one has the answer yet
of exactly like how to do business
with all our lives and all our emotions out there too.
It's complicated, but I do think we're starting
to wrestle with it.
Yeah, yeah, absolutely.
And I think that at least being able to have honest,
transparent, non-judgmental spaces seems to be a good beginning point. And I think that that
requires a lot of openness because often there's a judgment on how we want to be treated
about our loss. And then there's a judgment from the people on the outside of how you should be
reacting to your loss. And so there's this mishmash of expectation based on judgment, which seems
really uncomfortable. Like if you've just gone through a loss, but then you're expecting that
people should deal with you a certain way, that's really tough because chances are most people are
not equipped with the tools to know how
to interact with you, but then those people are also expecting you to get over it, as you
said, or move on instead of move forward.
And so I find that there's often this, yeah, there's this tension between these two sets
of expectations that ends up causing a bit more stress.
So it really requires a lot of openness and non-judgment from everyone.
One of the most moving moments I've ever seen at a conference came when the organizer
of the conference asked everybody to write down on a piece of paper, just something that
they had been through recently or were going through, you know, some like life trial. And people wrote these things on their pieces of paper and put them in a
hat and they all went up to the front of the room and then the organizer sat and on the
stage and he's just started pulling these pieces of paper out of the hat and reading them
aloud. And it was so profound because it was like, you know, one person was going through
like a terrible divorce and another was dealing with an illness. And you know, it was just
like one thing after another and you realize, if you had looked around at these people, all
of them cheerfully milling around the conference and, you know, like happily shaking each other's
hands, you'd have no idea of what their true stories are because we don't present that
particular face to the world.
That's not what we do. And so just the moment of being reminded of all our complexities that
are existing behind our smiling faces, that was very profound. And I think there's probably
a lot of different ways that we could do that. You know, like in schools, they sometimes have
what's called a parking lot of like a whiteboard where
the kids could write down what they're experiencing or feeling or thinking or whatever.
And they don't have to put their names.
You look at the whiteboard and you suddenly see like a picture of the emotional and experiential
state of the class.
And I think we could be looking for more and more ways to do that with each other. So that, so that
even if we're not too skilled yet at dealing one on one with how do I, you know, how do
I talk to you about what you personally are experiencing collectively, we can, we can
see each other a little more clearly.
Yeah. Did you find a difference in approach, Susan, to people who lost someone to death, are you passing away, et cetera,
or losing someone who is still alive,
who may even still be in your life to some degree,
who may be, maybe they're geographically distant,
but they're still present, they still have their own life.
You may be aware through friends or through social media.
What was the, was there a difference in approach to dealing with those two types of loss?
Did you see different ways of emotionally regulating or reacting to the different types
of loss?
I think what we've been talking about now, especially with the examples you've shared,
have been very much, you know, losing a child or losing in that sense.
But what about like losing a partner or losing a long-term friend or someone in that capacity?
Yeah, it's funny. Actually, or not funny, but that we went in the direction of bereavement because I mean, I talk about bereavement in the book
but that's not really the focus. The focus is much more and just like in general the fact of
of, you know, this human condition of there being a pain of separation and a desire for a union
that animates us in so many ways. So, yeah, to your question, of course, it depends on each individual circumstance,
but people do go through quite profound losses and separations. There's many, many, many ways
in which these emotions show up.
And one of the things that psychologists talk about is this phenomenon that they call
disenfranchised grief, which basically means that there's like a thousand and one versions of these
these griefs and these separations that are not socially acceptable to mourn.
And so we don't mourn them.
We don't even name them to ourselves
as something that requires mourning,
because we don't think of them that way.
If you broke up with somebody, yeah,
everybody knows that you might have a few tissue boxes out
for a few days or something,
but nobody thinks of it as a subject of mourning.
And other people aren't primed to react that way.
You know, your colleagues aren't primed to support you in the way that they would if
you were having a classic bereavement.
So I think the real difference has to do much more with our expectations for ourselves
and what we expect of each other in terms of how we process all this.
I'm Dr. Romani and I am back with season two of my podcast Navigating Narcissism.
Narcissists are everywhere and their toxic behavior in words can cause serious harm to your mental health.
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A good way to learn about a place
is to talk to the people that live there.
There's just this sexy vibe
and Montreal, this pulse, this energy. What has been seen as a very snotty city?
People call it Bosedangeless.
New Orleans is a town that never forgets its pay.
A great way to get to know a place is to get invited to a dinner party.
Hi, I'm Brendan Francis Newton and not lost as my new travel podcast
where a friend and I go places, see the sights, and try to finagle our way into a dinner party.
Where kind of trying to get invited to a dinner party.
It doesn't always work out.
I would love that, but I have like a Cholala
who is aggressive towards strangers.
I love you, dogs.
We learn about the places we're visiting, yes,
but we also learn about ourselves.
I don't spend as much time thinking about
how I'm gonna die alone when I'm traveling,
but I get to travel with someone I love.
Oh, see, I love you too.
And also, we get to eat as much...
I'm very sincere.
I love you too.
My life's a lot of therapy goes behind that.
You're so white, I love it.
Listen to not lost on the iHeart radio app
or wherever you get your podcasts.
Yeah, I think as I'm talking to you and I'm listening
and thinking about some of the areas I saw in the book,
what I'm always fascinated by is the balance of how do we encourage people and ourselves
to talk about our pain, to discuss it as we're encouraging here, and to be more transparent about it.
What is the balance that allows you to use that to then turn it into something creative or action-based
or meaning or moving on and becomes like a form of self-expression. And when does it actually
limit you? Because I think we experience both, right? Like so you see people build empires
out of their pain and no one knows they're going through anything. So they can build something really phenomenal
coming from a place of lack during their childhood or their pain or whatever it may be and no one even knows and no one's unaware and we've seen that
play out in unhealthy ways, but you also see the opposite where or you see two other ways where
someone is
expressing their pain, but they're constantly in their
pain.
They don't, they can't find a way out of the cycle.
What is the balance between expressing accepting, finding meaning and discussing your pain
on a daily basis versus being able to transform it as you're encouraging?
And to me, like, what have you seen as that difference maker?
Because I think we are encouraging people to share more
and that's massively needed,
but I guess what is that?
What creates momentum towards a shift?
And like you're saying, there's this tyranny of positivity,
right?
It's not about just, well, we should just be positive
or you should look at the bright side.
Like that's, we know that that's out of date and that should not be amplified across
the world.
But what is the balance?
I think it's a common concern.
It's like, well, if we let this in, maybe it'll take up all the oxygen, you know, maybe
there won't be space for anything else.
Maybe I'll kind of like never come out of it again.
And I guess that's where I think that the bitter sweet view of life is so helpful because
it's say the bitter sweet view of life is saying life will include pain, life will include
sorrow, but it also will always include joy and beauty.
And so the, you know, the job is to like never forsake one for the other.
You know, so if you, if things happen to be going amazingly for you, don't forsake the
fact of the tragedies in the world that exists now and may one day exist for you. But by the
same token, if things aren't going well, don't forsake the miracle of this world. Don't forsake
that either. And I think that, that's really useful. And I'll tell you this one parable that I came across,
that I found so helpful for framing all this. This one comes from the Kabbalah, which is
the mystical side of Judaism. And the parable is that all of creation was originally an intact and divine vessel that
then shattered and that the world that we're living in now is the world after the breakage.
So it's a broken world, but it's also a world in which scattered all around us are the
shards of light from this vessel.
And the job for all of us is to bend down and pick
them up. And you're going to notice different shards of light from the ones that I notice,
but we each have the capacity to be aware of the breakage and to turn in the direction of beauty.
Like those two things always can and must coexist.
And the idea of this parable is to kind of
like bring more of the divinity
into this kind of lower realm in which we live.
And whether one takes that in literal religious terms
or as a metaphor, I think makes no difference
in terms of how helpful it can be and how to live.
Yeah, and that is the hardest part I find
that from people I speak to,
when they look at what's happening in the news
and happening around us and happening all across the world,
I mean, it just feels bitter, bitter, bitter, bitter, bitter.
Like, there's not really much sweetness,
or the sweetness feels very fleeting,
or the sweetness feels very fleeting or the sweetness feels
very short-lived and the sweetness is more ephemeral than the bitter and the bitter feels
so bold and large and big that it just overshadows. I'm sure you have the same conversations
and I've found that getting to that balance of seeing both and recognizing that it's tough.
I find that it's tough for people to understand that.
And that's just a reflection based on what you were just saying.
I agree that the balance is useful and powerful and recognizing where we can support and help.
To me, that's always been the greatest lesson I think I learned was,
you know, in times of uncertainty,
don't look for certainty, look for service, like look for meaning, look for purpose, because
you will always find meaning and service and purpose in life.
You will not always find pleasure and happiness and joy, which are not possible. And when I looked at, I think the work of Edith Eger
in her book The Gift or Victor Frankel in Manseuch
for meaning and two people who lived through
incredible atrocities, like they turn towards finding meaning
and finding purpose.
And so I loved what you said at the beginning.
And so to me, that's always been what creates the balance is,
you can't just look for joy.
I think looking for joy or expecting pain
are both really tough places to live.
Because if you look for joy, you may not always find it.
And if you live in pain, that's really difficult.
And so looking for meaning, service, and purpose
seem to be
parts forward to me at least. I agree with that and I would say to each individual person listening
to use the word and the ideal that speaks most to you. You could speak of truth, you could speak
of beauty, you could speak of love, but basically it's talking about like look for the higher ideals
because those kind of like transcend whether you happen to be in a state of joy or sorrow at any given moment.
There's still the higher ideals on top of all of that for which we can live.
And I'll tell you, like, just for me personally, one exercise I found myself doing over these last few years.
And I just kind of stumbled into it.
But I start, or I try to start most of my days,
especially my work days with an act of beauty.
So I look at a lot of art on social media,
and almost every day I share art on my social media feed.
And it's like one of the first things I do
and I start working that morning.
And it's attracted all these other people
who love that too.
And it's become a kind of community based around that shared ideal.
And it's a small act, you know, it's like, here's a piece of beauty to start our day
with. It's not going to save the world.
But there's something about stepping in that direction that I think is, it is just incredibly
helpful in uplifting.
Yeah, absolutely, absolutely.
How do you think we can,
what I love about this book is that,
you're obviously talking about the individual,
but you're also talking about organizations and companies
and systems and,
one of the things that fascinates me
is this idea that you bring up about.
How do you think we can end the,
the whole winners and losers idea?
And tell us a bit about that.
I thought that was really interesting. You know, people say, well, why do we have this whole toxic positivity thing in the
first place? And I kind of went back and looked at our history. And I think a lot of it has to do
with the fact that around the 19th century, when things became very focused on business, people
started asking the question, if somebody is a successor failure at business,
is it because of good luck or bad luck,
or is it because of something in the person?
And increasingly the answer became,
it's because of something inside the person.
And so, and we started looking at people
and characterizing people as either winners or losers.
And over time, the use of the word loser
has increased astronom And over time, the use of the word loser has increased astronomically
over time. And if you think about it, if we're all afraid to be losers and don't want to
be associated with being a loser, then of course we're going to avoid any discussion
of anything that has to do with loss or pain or sorrow or longing or anything that we're
talking about, you would want nothing to do with it. Basically or sorrow or longing or anything that we're talking about.
You would want nothing to do with it.
Basically, what it's meant is we're existing in this false dichotomy.
So we have to get to a place where collectively in our organizations, we can just kind of be
more comfortable with integrating all of these things together.
And that's so tough season because like,
and I worked in the corporate world for a few years
and I felt that they were really trying
to develop that culture and investing in it
and they did a pretty good job
and that was around nine years ago now
where they were doing a good job,
which I'm sure it's improved even since then.
But I think that it's tough because like you said,
when you're chasing promotions
and pay rises and career growth, turning around and saying, Hey, I'm really struggling at
home. It's very hard for an untrained manager or leader to recognize that those things can
be connected, but also disconnected.
I have a team today, and I know that I have team members
that could be going through something at home,
but actually being at work is what lets them get away
from that and channel their pain into work.
So what they're doing, what you're saying,
which is they have a painful environment,
whatever that it may be, but they're doing, what you're saying, which is they have a painful environment, whatever that it may be,
but they're fueling their work with that passion and momentum to say, I'm gonna be more creative.
I'm gonna love this. So it's not necessarily that because they have a troublesome
home that they're going to perform less at work, but I think that
that requires a lot of emotional maturity from leaders and managers to recognize
that work performance is not directly correlated with home situation and that it's a lot more
complex than that. So is there something that leaders and managers and people who lead people,
even if it's two people or one person, like even if it's leading your family, you know,
it's like how do you, how do we help people
develop that emotional maturity?
Because most of us, and I know I would say that
if I told my boss that I, you know,
even if you told your boss, like I'm feeling
like I've got a headache this morning,
that would feel like, oh no, no, I can't say that to them
because if they think I have a headache then they won't challenge me or they won't think I'm reliable
or they won't think that I'm someone they can trust because they're worried about me.
Does that make sense?
Yeah, I mean, it makes perfect sense.
And you're reminded, I used to be a corporate lawyer before I became a writer and I remember
so much this feeling of like, I mean, I did this in the 1990s.
I stopped in 2001.
It was actually really before anyone was talking about this
stuff, but I so remember the feeling of walking into work
and feeling like I had to put on a kind of emotional
superhero costume.
Like, you know, everything had to seem like completely
together all the time.
And there was a way in which that would make you feel really
good in the
short term because you were wearing the superhero costume and that feels good. But in the long
term, you get kind of burned out from it. So what can leaders do? As with everything,
it's so helpful when leaders go first, you know, like for leaders to model, being able
to talk about something that's going on with them
at the same time that they're equally committed to their work. That's opening the door. Let's
showing other people how to do it and let it can be done. And I do want to say, and again,
this is me wearing my introvert hat here, I want to say, like a lot of people don't want to
show up to work and divulge everything that's going on in their private lives.
So I'm not talking about some kind of expectation or obligation to be able to do that,
but rather, for all of this to just become a more matter of fact, no big deal way in which we relate to each other on a daily basis. You wouldn't hesitate because
why would you? Any more than you would hesitate to say that you're moving from one house
to another. There's no real reason that these topics have to be so loaded.
Yeah, I really feel what you're encouraging is really healthy and powerful. I went in my own subjective experience.
When I train to be a coach many years ago and today I do a lot of coaching whether it's
private clients or exact coaching or corporate coaching and I find that the greatest skill
that I gained through my monk time and in my coaching work is the ability to hear someone's experience
without projecting my own value onto it. So the challenge with the human mind is
when you hear someone has a headache, you think, well, when do I have headaches?
How does that affect my performance? Oh, not good. That means their performance won't
be good. Or even in a positive sense, if we feel we are trustworthy people, when someone
says something that sounds trustworthy in our vocabulary, we project that they are trustworthy.
And so it works both ways. Like we, we give people benefit of the doubt because of our projected self-valuation.
And then we also project our negativity
or flaws onto other people as well
that if we would lie in a situation
we're more likely to think someone else
is lying in that situation as well.
And so there's this projection mechanism
that's going back and forth.
And so it really requires so much emotional stillness
to hear someone's experience and to truly believe that that is just what they're going through
and that we need to almost be investigators, not interrogators, curiously of what that means
for them. And I think that's that balance that I'm trying to do
as a coach, but even through the monk tradition
was like, I think often in the corporate space,
especially there's an interrogation
versus a intrigue around someone's current experience.
So, you know, it's safe, someone's not performing well,
we interrogate them.
Why are you not performing well?
What's going wrong?
Like, why haven't you shown up?
Like, why are your numbers down?
Right?
Like, there's that interrogation.
But because we are thinking,
well, oh, if I was performing badly,
then there must be something wrong.
Rather than the intrigue of like,
well, is there something happening?
Like, is there some way we can help you
or do you wanna talk about anything, which is far
more of that intrigue versus interrogation?
But that requires a lot.
It's so easy to slip into interrogator mode, isn't it?
Yeah, I think this is one place where culture can really help.
And here, I'm thinking of one organization that I looked at in the book.
It was a University of Michigan case study by Jane Deatton and others.
And it looked at this organization called Midwest Billings.
And Midwest Billings was basically, they were bill collectors for a hospital.
So their job was to collect the unpaid bills of people who had been in the hospital.
So this is not a fun job. No one likes this job. The turnover in the industry is really high, because no one wants to do it.
But at Midwest Billings, they somehow developed this culture of compassion where everybody just got really into helping each other like in this joyful way.
And you know, so if somebody showed up with a cold, like they, they were running to CVS to get
the box of tissues, you know, and if somebody was going through domestic violence, they were like,
you know, gathering around to support them. There's this one amazing quote from a woman who
had lived all her life with her mother.
Her mother was her best friend, her everything, and then her mother died unexpectedly.
It was the worst time of her life.
She says, she remembers how she felt like when this happened, she's like, I have to get
back to the office.
I have to get back to the office. I have to get back to the office. And she said it was partly because
she knew it would take her mind off things.
But she said, she's like, to this day,
I'll never forget the look of love on Latisha's face.
Latisha was her colleague.
And she's like, you don't expect that from your coworkers.
I will never forget that love.
And this unit, their turnover, it was something like 2%,
it was like nothing compared to the rest of the industry.
They got their bills collected in record time.
And it was because they had this culture
where it was like pro-active compassion.
It was like they were all looking for the chance to do it.
So as opposed to the attitude you were talking about
of an attitude of interrogation and inquiry,
it was more like, yay, when do we get the chance
to be helpful to each other?
And that's just a very different emotional starting place.
Yeah, I mean, that's beautiful.
That's beautiful.
And I can only hope and wish that more and more
we can move towards that.
And I think the best thing you've just said now as well
is that it's something we have to create
in our families, in our communities, in our towns.
It's not something we can expect from leaders
or decision makers.
It's something we're gonna have to bring to the spaces
where we have influence.
Susan, I could speak to you for hours and hours
because I feel like the work that you do
and the way you write and even this conversation, I feel like you've really given me permission to kind of really reflectively
have a conversation with you rather than systematically interview you and I appreciate
you for that and being able to go there as well.
But we end every podcast and on purpose episode with a final five.
So I'm going to ask you a final five.
And this is called the fast five
where we answer every question in one word,
to one sentence maximum.
Okay, which is terrible at.
No, no problems.
I'm terrible at sticking to it myself.
But let's try.
So the first question is,
what is the best thing you can say to someone
who's going through something painful?
I love you. That's beautiful. What is the worst thing you can say to someone that's going through something difficult?
Get over it or you know or some variation or anything that you do that signals that.
What that thing? What's the first thing you do every morning and the last thing you do every night?
I'm laughing at myself because the I want to say the first thing that I do every morning and the last thing you do every night. I'm laughing at myself because the, I want to say the first thing that I do every morning
is listen to music, but honestly the first thing I do every morning is look at my phone
and I'm really trying to get out of that.
What, what music would you do?
What music would you like to wake up to?
I like that answer.
That's beautiful.
Oh, you know, I, I just kind of like go to my playlist.
I, I should say by the way, I have this bittersweet playlist that I created.
It's on Spotify and it's on Apple Music
if people want to go there.
So lately, I've been going to that.
Is it a whole just bittersweet?
Yeah, like if you Google my,
or look in Spotify under Susan Cain and Bittersweet,
you'll find it.
I love that.
That's so cool.
I hope everyone goes and downloads the playlist.
That's great.
I love that.
All right, well, question number four, loads of places. That's, that's great. I love that. All right. Well, question number four.
How would you define your current purpose?
Yeah. Telling the truth of what it's like to be alive, you know, like, hopefully like, and talk, talking about the things that people don't
feel like you can chit chat about at the grocery store, but the things that matter the most.
That's beautiful. I love that. And fifth and final question, if you could create one Lord that everyone in the world had
to follow, what would it be?
I don't know what to say because I'll tell you the very first thing that I thought of is
be kind, but I'm really, I'm resisting that only because I think that when you start mandating
or regulating kindness, that's often like the road to hell. So it is my highest value, but I don't like to associate it with law or, you know, or a compulsion.
It has to come from a different source than that.
Absolutely.
Absolutely. Well, Susan, thank you so much for your time, your energy, your presence in this conversation,
your vulnerability, and for everyone your presence in this conversation, your vulnerability.
And for everyone who's been listening and watching, I hope you're going to grab a copy
of Bittersweet, House Sorrow, and Longing Make Us Whole.
We will put the link to this in the caption in the comments.
Please please please go and grab a copy of the book if you enjoyed today's conversation.
If you want to learn more about how to deal with loss, how to deal with sorrow, how to
deal with pain in the workplace and your life when you're seeing it all around
you.
And the book evolves into the conversation.
We actually started with which is also dealing with death and loss in that way.
So I really hope that you enjoyed this conversation.
Susan and I would love to see what resonated with you, what connected with you.
So please do tag us on Instagram, on Twitter, on Facebook, on whatever platform you use. Please do let us know what would the insights that you're
going to practice or remember, what's going to change the way you think about something.
And I'm hoping that this episode makes you reach out to someone and say, how are you doing?
How are you doing really? What is it that I don't know about you? What is it something that
we haven't spoken about in a while? So please do share this conversation
with the loved one as well.
Susan, any last words or anything you'd like
to share with our community?
No, I mean, thank you so much for having me.
So wonderful and unique to talk to you.
And I don't know, to the community,
I guess I would, I'll repeat something I said
from the very beginning,
but it really is to me one of the biggest takeaways
of this whole
quest that I've been on for these past seven years of writing this book is the idea of
that whatever pain you can't get rid of, make that your creative offering.
I love that.
Yeah, and I hope that we can stay in touch through social media and I have a newsletter
which is seasonkane.net.
You can find it.
But yeah, this has just been wonderful to spend this time. So thank you.
Yeah, and I love that. I'm so glad you ended on that season. I think that's such a beautiful, beautiful, beautiful
practical actionable takeaway for all of us is any pain we're going through,
turn it into something creative, turn it into something beautiful, turn it into something
transformative for yourself and others. So, Susan, thank you so much for your time. Thank you so
much for being here. And for everyone who's been listening and watching, I appreciate you.
I'm grateful to you. And I hope you'll pass this on to someone else as well. Thank you
so much.
Hi, I'm Brendan Francis, new nom. I'm a journalist, a wanderer, and a bit of a bond-vivant, but
mostly a human just trying to figure out what it's all about.
And not lost is my new podcast about all those things.
It's a travel show where each week I go with a friend to a new place and to really understand
it, I try to get invited to a local's house for dinner, where kind of trying to get invited
to a dinner party, it doesn't always work out. Ooh, I have to get invited to a local's house for dinner? Where kind of trying to get invited to a dinner party? It doesn't always work out.
Ooh, I have to get back to you.
Listen to not lost on the iHeart radio app or wherever you get your podcasts.
I'm Munga Shatekler and it turns out astrology is way more widespread than any of us want
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You can find it in major league baseball, international banks, K-Pop groups, even the White House.
But just when I thought I had a handle on this subject, something completely unbelievable happened to me,
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on the iHeart radio app, Apple Podcasts, or wherever you get your podcasts. I am Miyaan Levan Zant, and I'll be your host for The R Spot.
Each week listeners will call me live to discuss their relationship issues.
Nothing will tear a relationship down faster than two people with no vision.
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Check out the R-Spot on the iHeart Radio app, Apple Podcast, or wherever you listen to podcasts.