The Daily Stoic - How To Be A Supercommunicator | Charles Duhigg
Episode Date: April 6, 2024Charles Duhigg is a graduate of Yale University and Harvard Business School. He is a Pulitzer prize-winning reporter and the author of The Power of Habit, which spent over three years on New ...York Times bestseller lists. His second book, Smarter Faster Better, was also a New York Times bestseller. Get a signed copy of The Power of Habit, Smarter Faster Better, and his latest book, Supercommunicators: How to Unlock the Secret Language of Connection: https://www.thepaintedporch.com/search?type=product&q=charles+duhigg*X: @CDuhiggIG: @CharlesDuhigg✉️ Sign up for the Daily Stoic email: https://dailystoic.com/dailyemail🏛 Check out the Daily Stoic Store for Stoic inspired products, signed books, and more.📱 Follow us: Instagram, Twitter, YouTube, TikTok, FacebookSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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And in our podcast, Legacy, we explore the lives of some of the biggest characters in
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Alan Turing is the father of computer science and some of those questions we're thinking
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Welcome to the weekend edition of The Daily Stoic. Each weekday we bring you a meditation inspired by the ancient Stoics, something to help you live up to those four Stoic virtues of courage,
justice, temperance, and wisdom. And then here on the weekend, we take a deeper dive into those same topics. We interview stoic philosophers.
We explore at length how these stoic ideas can be applied to our actual lives and the
challenging issues of our time.
Here on the weekend, when you have a little bit more space, when things have slowed down,
be sure to take some time to think,
to go for a walk, to sit with your journal,
and most importantly, to prepare
for what the week ahead may bring.
Hey, it's Ryan Holiday.
Welcome to another weekend episode
of the Daily Stoic podcast. I squeezed this
episode in, could not have squeezed it in any tighter. My guest got off a flight
from Europe, there's like one I think London to Austin flight, got his bags,
took an Uber right to the painted porch. We recorded the episode and walked over to the bookstore.
I handed him some of my favorite books
and then my wife pulled up in the car.
The kids were in their pajamas.
They ran in to get a snack, put them in the car.
We left, I think at 8, 20 p.m. and drove all the way.
I think we made it as far as Lake Charles, Louisiana
before we stopped, crashed in a hotel,
and then made our way to the beach for spring break.
But I'm really glad I squeezed this conversation in,
because it's with one of my favorite writers, Charles Duhigg.
He wrote The Power of Habit.
He wrote Smarter, Faster, Better.
Then he wrote this new book, Super Communicators,
How to Unlock the Secret Language of Connection.
Part of the reason my wife was willing to let us pivot our vacation around doing this
little interview is that she actually grabbed a copy of this book off NetGalley or whatever.
She read an early copy that she gets from, she gets access to because of the bookstore
and she kept going like multiple times throughout the last month and a half.
Hey, I've been reading this book, Super Communicators.
You know what he says in this book, Super Communicators?
And I go, all right, all right, all right.
I'm already talking to this guy.
Okay, I get it.
It's good.
And it was lovely because usually she is, you know, reading stuff she's interested in
and not people I'm about to talk to on the podcast.
So I was looking forward to the conversation. I think it was a great conversation. And then there's a couple
points in it, you might hear me pause, but I wrote stuff down because we talked about asking great
questions. We talked about curiosity. And these are two themes I'm thinking about in the wisdom
book, which I am writing now, the Justice book coming out in June, By the way, you can grab that at dailystewick.com.
But part of the reason I do this podcast, part of the reason it's so
rewarding for me is that I learn things that go into my writing. And I love talking to people who can communicate ideas effectively, as Charles talks about in the book, who can make me see
things a different way. They teach me things. And so even though I'm interviewing them to learn about what they do, I'm trying to learn things that help me
with what I do. And the podcast has just been wonderful for that. And the Super Communicators
book, that's really what it's about. It's not about rhetoric necessarily, the words, but it's
about how you create connection so
people can hear what you're saying and you can hear what they're saying. I think
it's a great book. He's a writer for New Yorker magazine and his books
have sold a bazillion copies because they're quite good. He's won a Pulitzer
Prize because he's quite good and you know he knows what he's talking about
when it comes to communication. I think you're going to like this interview.
You can follow him at Charles Duhigg on Instagram and grab his books anywhere books are sold.
We do have signed copies of The Power of Habit and Super Communicators in the Painted Porch.
I'll link to those in today's show notes.
Thank you, Charles, for stopping by, being accommodating, pushing through the jet lag.
And thanks to my family for indulging me
with a little extra work before we hit the road.
Enjoy.
["The Road to Heaven"]
Oh my gosh, well, thanks for doing this
before you guys get on the road.
That's um, well we thought the kids would sleep in the car so we're trying to, yeah,
trying to sneak one by and we'll see.
How old are your kids?
Seven and four.
Oh nice.
Yeah.
Do you have kids?
I do.
I have a 12 year old and a 15 year old.
Nice.
Yeah.
Do they ever travel with you? Like when you do?
Actually, so my son is going to fly out on Monday and then for South by.
Yeah, that's fine.
Yeah, that'd be really fun.
Yeah.
And then next week he's on spring break.
So he's coming to I'm going to Scott, uh, Arizona and then New York.
So he's coming.
Yeah.
My, my dream is my kids will come with me on some of my talks
is up, but they don't seem to want. Yeah. It's definitely. I
mean, and the thing is that like, if you did take them now,
it'd be a little bit of a nightmare, right? Because you
want them old enough, you could leave them in the hotel room to
go do something. Yes. I mean, what's even better is like at
some point, and we've reached this stage, they can just kind of
be on their own. Right. And that's amazing. So like I have to do like various things at South by.
So Ollie is just going to go do stuff. Yeah. Go sit on our panels and stuff.
So, oh, right. Yeah. Yeah. You would get up, you get up and then yeah, yeah, yeah.
That's cool. So he's really, yeah, it's going to be fun.
Well, speaking of which my, uh, my wife loved your book. Oh, she is normally not interested in any of the guests on this podcast at all,
let alone reading the books.
And she keeps like, I would say at least five times she was like, so I was reading
in this super communicator.
So she really liked, I really appreciate it.
I find that's the test, right?
Like the spouse, cause like, like there like, there's stuff that I'm interested in
and then there has to be like a level of extra interested
where I'm like, I'm gonna use relationship capital
on this recommendation.
Exactly, exactly.
And I apologize, I actually got a cold while I was in,
so if I cough, I apologize.
Oh good.
But no, she's been loving it and...
So can I ask you something? So did you grow up in Texas? No, I grew up in California. Oh really, we no she's she's been loving it and so can I ask you so did you grow up in Texas?
No, I grew up in California. Oh really we're in California Sacramento. Oh wow. Yeah. Yeah when the when did you move to?
I've lived all over
But we we I wrote my first book in New Orleans and then we moved here and what that was the what was your first media?
One my oh right. right. Yeah, yeah.
I wrote that when I was living in New Orleans.
I was living in LA when all the stuff in the book
was happening, but I moved to New Orleans
just to write somewhere.
Gotcha.
And I really liked living in the South,
but New Orleans is a little too far South.
Yeah, yeah.
Well, particularly in the summer.
Well, no, it's more like you want the place you live
to be laid back, but not too laid back.
Yeah.
Like you don't want a place that takes the whole month
of February off for a giant party.
Right, yeah, that's a good point.
And so, how long ago did you move to Texas?
10 years ago.
Oh, and then how did you guys decide to move here?
Well, we lived in East Austin,
and then we had a goat in our backyard,
and we were like, this goat needs some space.
So we moved out, out here, we bought a little ranch.
So then right before the pandemic,
we got tired of commuting into Austin,
so we tried to this little town,
which is like the closest,
this is probably the closest town to Austin
that's not in Austin.
So how frequently do you go into Austin?
Couple times a month.
Okay. Yeah.
Wow. Yeah.
That's interesting.
So I live in Santa Cruz,
and like that's probably about the same
going up to like Berkeley or San Francisco.
Yeah, yeah, yeah.
I have some family in Santa Cruz.
Do you? I do. Yeah, yeah, yeah. I have some family in Santa Cruz. Do you?
I do.
Yeah, Sacramento.
People think California is all Santa Cruz
and Los Angeles and San Diego.
Yes.
It's a lot of Sacramento.
But there's a lot of Sacramento.
That whole Central Valley is like a very different area.
I was actually on the plane, I was watching Chinatown.
Yeah.
Which I hadn't seen in like a decade.
Well, we have a great book in the bookstore
about the making of Chinatown.
Oh really?
Yeah, I'll give it to you.
Oh wow.
Really good.
But it's just funny watching,
I mean, most of California is like a farming history, right?
And yeah, and people forget.
A friend of mine lives in this ghost town
above the Owens Lake.
And it's funny, because that movie is all about water.
Yeah.
And if he lives in a ghost town.
Yeah, on the top.
He's coming in a couple of weeks,
but he's actually my partner in David Stoke.
Right above the lake was the biggest silver mine
in California history.
Really? Yeah, like so much so like they would bring it down the mountain and then they would travel by boat across the lake. the biggest silver mine in California history.
Really?
Yeah, like so much so like they would bring it
down the mountain and then they would travel
by boat across the lake.
Like it would be, if they hadn't drained that lake,
it would be one of the biggest resort destinations
in the world.
Because imagine where else, what's the closest
like lake you can get to from Los Angeles?
Yeah.
Be like three hours from LA, be this gorgeous, serene.
That's super interesting.
So he lives there.
And so how much, so most of what I know
about your background is from the Stoicism stuff,
which I love.
Thank you.
But like, you obviously do other stuff too.
How does it, like, how does the,
are you like mostly a bookshop owner or are you mostly?
I don't know, I just kind of do stuff
that I find interesting.
The bookstore thing is kind of a,
it was like a fun side.
Prior to my wife and I were sitting at this,
at the little cafe across the street
and we had the idea to do the bookstore.
Basically I needed like a podcast space,
I needed an office, and so the thinking was like-
Might as well like build a bookstore around it.
Yeah, of course, naturally.
No, it was like instead of renting some boring office park
and then you still have to do renovations
and build out what you want,
we were like, why not just do it semi more permanent?
Well, I also think for writers,
there's something about being close
to the actual business of books
that just seems very intoxicating. Yeah, it's also maddening because you kind of see how the business works.
Oh really?
What do you mean you're out of this?
The things that drive you mad as an author you realize are also driving the people who
are trying to sell your books crazy.
Right.
It's like, you mean you just, you got to zero on this title.
You have zero copies of this book in stock,
and now I have to wait for you to reprint it?
Like, that happens all the time.
That's very interesting.
I was thinking about your book,
how it connects to what I was doing.
One of the things that I was thinking about is like,
it's kind of crazy that in the ancient world,
they used to train people in communications.
You would be trained in rhetoric,
in oratory, and logic.
You had all, the idea that like getting your message across
was not a given, was a given.
Like you had to be good at this thing.
It was as seen as a set of skills.
And it's not just the ancient world.
Like, so I went to Yale for undergrad,
and I think until the 1970s, they had a rhetoric major.
Really?
Yeah, so I was on the debate team in college,
and we would go into all these rooms and buildings
that was so-and-so professor of rhetoric
who spent his entire career at Yale.
And of course in contemporary age, we're like,
professor, are what are you,
like are you just teaching people like?
Talking?
Yeah, yeah, but I think that's actually what they were doing
is I think it was logic and I think like
a lot of it's gotten baked into,
a lot of it's gotten segmented up now, right?
It's like math and it's, you know,
humanities and it's history, but yeah,
this, like for a long time,
people realized that this is something important
that you need to learn how to do.
Totally.
Yeah, there's this, so Marx really says
a philosophy teacher and a rhetoric teacher,
and they're kind of like enemies.
Like you can see a few of these letters survive
from him and his rhetoric teacher,
and his rhetoric teacher's like jealous
that the philosophy teacher's getting too much attention.
Yeah, there's letters between Marcus Rulis
and his teacher, Fronto.
But I think Marcus, what I kind of make up
from the letters is he's like, well, I need both, right?
Because it doesn't, you have to know what's true
and what you think and what the right thing is,
and then you have to communicate it.
And it seems, obviously the this day and age
People are either really good at communicating and there's nothing there right or the the people who have the thing that everyone else was
desperately needs to hear are
Totally incapable of
Communicating and we used to actually even in public schools, so like you grew up in California,
and I grew up in New Mexico,
I assume your parents are probably my parents' age,
like they had home ec courses,
or there were human relationship courses,
there was basically training in school
recognizing that communication is hard.
And then what I think happened was that
as schools became more technical,
they just kind of fell out of the curriculum, right?
It felt like something that wasn't essential
compared to math and science and biology.
And so I think it disappeared,
but I think now we see the consequence.
Well, people go like,
oh, I want to get good at public speaking.
And then everyone goes, have you heard of Toastmasters?
And it's like, I mean, I've heard of it.
I don't know a single person that actually does it.
It's almost like one of those pieces of advice
you would offer to someone else,
but never actually follow yourself.
And then it's like, from there, no other options.
No other ways that you would get better at communicating.
As if it's not the most universal of skills.
Totally, or like when you and I,
I debated in high school, like that was my whole,
my whole like focus was debate.
And then you graduate, like there used to be,
excuse me, there used to be debate clubs for adults.
Sure.
Right?
You would like go down to the,
to the, you know, foreign legion or whatever it was
and you would have a debate
and everyone would gather for that.
And it's just, yeah, it's not,
and I think that when you look at
what's happening politically right now,
we see the consequences of it.
Yeah, of course, because it goes both ways.
It's not just that a lot of people
aren't good at communicating, but then audiences don't,
aren't used to good communication.
They don't know the difference.
I think it was maybe Daniel Borson,
he sort of broke down the Lincoln Douglas debates.
And he was like-
Oh really?
Yeah, he was, he's basically saying like,
the Lincoln Douglas debates were like four or five hours.
And he was like, these country people would come in,
listen to like two or three hours of oratory
on highly technical issues
from two trained lawyers slash orators,
go home, have dinner, and then come back,
and then they would finish the thing.
And then the orators got on the train
and went to the next town, did it again.
It's so fascinating.
And then it was obviously printed in newspapers,
but he's just saying the level,
not just like when you read the debates,
you're like, these are two very smart, great communicators,
but also he's saying, like, think of how good the audience,
how proficient the audience was,
like what they needed to be able to understand
and comprehend at that level.
And like, yeah, you watch political communications now.
It's like, you better be attractive on television.
And that's like 95% of it.
Yes.
Well, and I think the other thing that's different now
is from like the Lincoln Douglas Times,
and even from the 1950s, frankly,
is that because people were engaged in debate more, you learned to
bond with someone who you disagree with on some things. Nowadays, I think if you walk into a bar
and you want to make friends and you're a Trump voter and you're in a blue state or you're a
Biden voter in a red state, this one difference becomes the magnifying glass
that defines your identity.
But I think people were a lot more practiced
at being able to basically navigate that,
to say like, I mean, because the truth of the matter is,
there's all kinds of things that all of us disagree on, right?
Yeah, sure.
And being able to like have a friendship
despite those disagreements is a critical part
of being a human and an American and and
So I think that I think that that's part of that same way that we've lost
practice at listening to
Complicated arguments. We've gotten out of practice at
Knowing how to befriend people that we disagree with that's true
Yeah, there's a funny story about sort of debate and disagreement at the beginning of Stoicism.
So Stoicism comes, begins in Greece, goes to Rome,
and it comes in the form of actually this
diplomatic delegation.
There's like three different philosophers,
one of whom's a Stoic, the other's a Sophist
named Carniades, I think.
Anyways, Carniades goes and he speaks one day on one topic
and then the next day he argues the opposite, right?
Like a great debater, what a sophist would do.
And Cato the elder who would be the great great grandfather
of the famous Stoic Cato, he hears this and he's so appalled.
Like the difference between Greek and Roman,
like Greeks love ideas, love contradiction,
love arguments, and then the practical Romans.
He's so disgusted that someone could speak on one way
one day and then the other, that he recommends
that all philosophers be banned from Rome
for corrupting the youth.
And the irony is that, you know, just a few generations later,
his great-grandson would be this very famous philosopher.
But the idea too, I think there is, maybe there is some frustration with debate just a few generations later, his great grandson would be this very famous philosopher.
But the idea too, I think there is,
maybe there is some frustration with debate
and sort of, you know, even like what pundits do
where you go, oh, you're just telling people
what they want to hear.
There's this kind of suspicion of it being manipulative
or intellectual.
And so maybe we kind of just do away with that entirely
as, as an overreaction and we lose the ability to recognize good arguments, engage with arguments
we disagree with.
Yeah. Yeah. And we don't see it as a good anymore. We don't see it as a virtue. And
so as a result, we don't, I mean, because the truth of the matter is if you believe
in something strongly, the best way to figure out how you believe in it is to hear the opposite.
Of course.
In fact, to make the opposite arguments.
Yes, to dooman it.
Yeah, exactly.
Exactly.
And so, but I think you're right that we don't see that as a virtue anymore.
We see it as actually inauthentic.
When in truth, testing an idea is the most authentic devotion to that idea possible.
Yeah, yeah, yeah.
And I found this with my work, I'm sure you have too.
There's this, it's like people who come up with the idea
or are experts in the thing,
there's somehow some like purity in that.
And then the person who can effectively communicate that
to a large audience is somehow perverting it
or that popularizing is used as a slur.
And it's like, look, I would love for,
I'd love to live in a world where the people
who were the original creators of the work
were effective evangelists for that idea,
but they're not.
Right. And it's interesting. So one of the things that
I thought was really fascinating when I was researching super communicators is that if you
look at the literature, people who are super communicators, what they tend to do is they tend
to be incredibly influential, not because they have the best ideas themselves, but because they
know how to repeat other people's ideas better than that person themselves. Yes.
And so they're often seen as this person who's incredibly influential,
this person who's incredibly smart,
but even they would admit if you look at like sort of what they're doing,
it's not that they are having that idea,
it's that they are listening and repackaging other people's ideas.
And more importantly, they're listening to the feedback.
Right.
So there's a, you know, there's this experiment with both ciphers.
So there's all these people in a room.
They all are having ideas.
And what the super communicators do
is they basically cycle through other people's ideas,
testing them out in different ways.
And then they pay attention to how people react to them.
So that's why consensus is easier to achieve
when a super communicator's in the conversation
is because they're actually facilitating
not only restating things in a way
that's easier to understand,
but also testing how people are reacting to it.
Well, I was thinking, so there's obviously Darwin,
and Darwin has this great world-changing idea,
but it's not like Darwin that popularizes evolution.
What's the guy?
They called him Darwin's Bulldog.
I'm forgetting his name.
But like most of the great ideas were popularized
or articulated or made palatable to a mass audience
by someone other than the original creator of that idea.
I totally, well, I mean, and that's kind of our job.
Yeah, that's what I mean, yeah.
Like when I look at like,
so Malcolm Gladwell's a good friend and I love Malcolm.
Like what he's done his whole career so brilliantly
is he's basically taken ideas and said like,
let me package these in a way that you can remember them,
you can absorb them and they seem applicable.
And yeah, I think that's what we do if we're.
Yeah, and look, I think he of all people would,
he would love for, if you said, hey, Malcolm,
everyone is gonna develop the scientific proficiency
that you have that allows you to read this information
and understand it, the whole public is gonna get
to that level and so you're gonna be out of a job.
He would be like, deal.
You know what I mean?
Like, I love what I write about and I love going off in the weeds.
But I also am able to this other part of my brain go,
that's not normal and that's not where most people are
because they have other things going on.
And how do I take what fascinates me
or the connections that I see and get them over here?
That's the job.
So I would even take the argument a little bit further and I would say that you're exactly right. and get them over here. That's the job.
So I would even take the argument a little bit further, and I would say that you're exactly right.
That part of what you do and I do and Malcolm does is that we don't mind wading into the dense literature
and sort of figuring out the important parts. But I think the other thing that we do,
and I don't know why science has moved away from this, my wife is actually a scientist and I talk about this all the time,
is we embed ideas and stories.
And the story is the thing that you remember.
So everybody could be reading those scientific papers, and very few of them
would actually penetrate to how we live.
Because the delivery device is this dry, you
know, easy to ignore delivery device. And when we embedded in a story, what we're doing is
we're making it memorable.
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Now I noticed so obviously Stoicism has been around for a long time and then there have been books about Stoicism but what I noticed so I would read the Sto-text and be like this is amazing
and then I'd read the text about Stoicism
and I'd be like, why don't I love this?
And I realized I didn't love it
because the book was just like, this person said this
and then they said this and that's what this means.
And I'm like, so I should just read the original
because you're analyzing it,
but you're not adding anything new
because you're not a great ancient philosopher, right?
And at the same time, you're taking it
out of the original context, which is whatever it is.
So when I decided to write my books, I was like,
oh, I'll just illustrate the ideas via stories,
and I'll make analogies to other stories or events
or personalities that people are familiar with.
And that doesn't seem like much,
but it unlocked this whole thing that made
this specific philosophy accessible
in a way that it wasn't before.
Yeah, it may not seem like much,
but it is actually everything.
Of course, yeah.
Because you could have the best idea possible
and if you can't grab onto it, if it doesn't stick in your brain.
Yeah. It doesn't matter when if it was easy, you'd see a lot more of it.
Yes, that is true.
That is true. Like if what Malcolm Gladwell did was easy,
there'd be first up, there have been lots of copycats,
but they haven't sold the same way. Right.
Because even there there's some chasm they're not getting across
that he is getting across.
Yeah, I think that's exactly right.
And actually in his case, and I think this is true,
one of the things I like about your stuff is that
I actually think the brilliance that Malcolm has
is asking the smart question.
It's not necessarily coming up with a smart answer. But I think in many
ways like when I read his stuff and again in your stuff I sort of feel like the same
thing is that the answer is satisfying and the answer is interesting. But it's posing
the question in a way that hadn't occurred to me before that's actually the most revelatory.
Yeah. Do you think it's also like the the it's not just like the individual thing
But it's like the deciding like all these things are related or like this is the tie
This is the title of the cut like so so, you know
It's coming up with the concept under which you're gonna get people interested in the thing
The pack the packaging is really the hard part that people don't do super well. I think that's exactly right.
There's this, I remember there was this one piece
that Malcolm did for the New Yorker
about the difference between choking and freezing.
I think that's what it was.
Oh, like in sports.
Yeah, or like actually, yeah, in sports
or in flying a plane or whatever it is.
And like until I'd read that I was like,
oh, it never even occurred to me
to think that those are two different things.
Yeah, sure.
But actually now that you say it is,
that's kind of like revealing of how the human brain works.
Or and then the thing that he would do is like,
what are some really indelible examples
of someone choking and freezing?
Exactly, and what are the differences between them?
Have you read David Epstein's book, Range?
Which one, oh yeah.
I think, like to me,, when I'm thinking of concept,
I'm like, okay, this guy wanted to talk about
having a range of skills.
But really the thing was he was like,
who are the two examples on the extreme ends of the spectrum
to illustrate this idea?
And then everything, like, you could,
sentence by sentence is a very good book,
but it could be a much worse book,
and it would still largely succeed
because he got this, the big part right, which is title and then like the concept
of like Tiger Woods verse Roger Federer.
I totally agree.
So this is, whenever people ask me about writing books, what I say to them is it's almost unfair
because the two choices you have to make earliest in the process are the most important, which is what's the book about?
You have to choose the right topic.
It can't be too big, but it also can't be too narrow.
Then number two, what's the structure?
Oftentimes you read a book and you're like, oh, the structure isn't working for me.
Once you're halfway through writing a book,
you can't change the entire structure, right?
I think it's hard for writers to.
Well, but see, to me, that's the skill is both
the discipline to not start until you've cracked
the structure and the ability ultimately
to crack the structure and to care about it, right?
To go like, how am I actually taking you through this thing?
And so to me, that is an element of super communication.
It's not just what you're communicating,
but to do it at a high level is like, no, no, no,
here's this way.
Like books are obviously a great example of this.
So it's probably gonna overemphasize books.
But I think another book,
this seemed to lead us to Black Swan.
I wanna write a book about uncertainty.
And I'm gonna come up with this little story,
the idea that people were under the impression
that all swans were white.
And then you have one black swan
and it disproves all of it.
Or he tells the story of the turkey.
Everything's good for the turkey until Thanksgiving.
Yeah.
Right?
And so you just come up with,
it's the idea of like, okay, what is this thing?
What's my way of explaining the story?
And if you can't do that, you're not ready to write it,
even if you've got a deadline, even if, you know.
Yeah, and actually, I basically,
so for Power of Habit, sorry, I just got off of plane,
so I'm like a little like jet lagged.
All good.
For Power of Habit, like I had worked out the entire argument, the entire structure
of the book before I started writing it, the proposal, the book basically ended up looking
like the proposal.
Yeah.
And then for my second book, Smarter, Faster, Better, I basically, I didn't do the pre-work.
Like I didn't actually figure out what my overarching goal was.
And this is where it's, and as a result,
it has great stories in it,
but it didn't sort of capture people
the same way that Power of Habit did
or that Super Communicators is,
and I think it's because when you read something
where the author has not thought through
the structure enough for
you, you feel it.
You just feel lost.
You feel lost in the text.
And I think that actually, I think the link here with super communicators that's kind
of interesting is they have all these skills that they do, right?
They like ask deep questions and they loop for understanding to show that they're listening.
But more than anything else, they have a goal in mind
which is I want to connect with you.
I wanna show you that I wanna connect with you.
Right.
And the act of, and all those skills
and all those tools exist to show you that I wanna connect.
And so that's the overarching goal of a conversation.
It's not to convince each other of anything.
It's not even to agree on anything,
it's to find a way for us to commune.
Yes, and then secondarily, what am I actually trying to say?
And actually knowing, I think writers sometimes think
the job is stringing the sentences along,
or the right word choice, which it's true,
but that's all tactical in service of the strategic aim
of whatever it is that you're trying to convince them.
If you don't know the thesis,
like the argument that you're making,
it can't just be this general vague thing,
which is, which I guess we sometimes stop there.
We are like, we have a sense of it,
but you didn't do all the way
to the end so it's not sharp enough to support,
everything isn't in service of that point
that you're just repeating over and over again
from different angles.
And I think it's an interesting question
why conversations are so important,
because they're clearly important,
or why did they teach rhetoric,
why did they teach debate, right?
Because you could, I mean, if I was teach rhetoric? Why did they teach debate? Right, because you could,
I mean, if I was starting a school of philosophy,
I could just say like,
just sit down and think really, really hard.
Right?
Everything has to be in a logical proof.
Yeah, yeah, yeah, figure it out.
Like come back to me in three years when you got,
and I think some PhD programs
kind of work that way a little bit.
But I think it's because there is this interesting tension and this very
rejuvenated tension between I know what I want to say, but I don't know exactly how
I want to say it. And so the act of having the conversation teaches me what I mean as
much as me going into the conversation knowing what I mean.
Oh, wait, well, here's something interesting because Mark Manson was here. He wrote the Settle Art.
Yeah.
He was here not that long ago,
and we were talking about how podcasting
is a really easy medium.
It's hard to do it well, but in the sense of,
there's a reason, for instance, I would say,
not a lot of successful podcasts have become books.
Even though publishers often, especially early on,
would line up to give deals to people who had large podcasts, it? Even though publishers often, especially early on, would line up to give book deals
to people who had large podcasts,
it's because on a podcast,
you don't really have to have a point, right?
It's a kind of this meandering conversation.
It's a very forgiving medium
because people are a fly on the wall
of two people just going wherever they go,
which is one skill.
To make that entertaining is very hard.
Totally.
But then to be like, and now I'm going to guide you
from page one to page 300,
and that's gonna take several hours of your time,
require focus, it has to be worth money,
all these other things that books are,
and then it has to stand the test of time.
Yeah.
That's to make a compelling argument.
That's a very, very different skill.
I totally agree.
And I find as a journalist, because I write for the New Yorker now that when I do
interviews for my books or for print articles, they are very different than
when I used to be, I used to have a podcast where as a host, I, it's a
completely different form of interviewing, right?
Because, because what matters in this conversation
is that we're on the same wavelength
that we're talking with each other,
whereas when I'm interviewing someone for print,
it does not matter if that's a good conversation.
What matters more is getting to some interesting ideas
and learning things I didn't know,
because I can structure the conversation afterwards.
Well, actually, what's also interesting,
and you might like, this is Joan Didion's table.
Oh my God, are you serious?
Yeah, yeah.
This is Joan Didion's table?
Yeah, and her chairs too.
How did you, like, did you buy that like an auction?
Yeah, yeah.
Holy wow.
But you know, her famous thing, she's like,
I'm this little lady and you think that we're friends.
Like, she's basically saying journalism is fundamentally
a hostile conversation.
Even though you're couching it in friendliness,
ultimately you have an agenda.
You're trying to get something from them in service
of what you're trying to do.
That's exactly right.
And we would hope in service of the truth,
but that person's version of the truth
might be different than the truth or
the truth you're making in the piece.
So podcasts are very rarely ever become hostile.
There's no thing that's supposed to come out of them.
So I would imagine that's a very different conversation than when you're
trying to get download information or get someone to go on the record about
something.
Yeah. or get someone to go on the record about something. Yeah, or actually I find that,
so when I'm reporting,
my goal oftentimes is to basically get the other person
to think for me and to say something that surprises them.
Because this is what I've sort of realized,
particularly for long form pieces,
is that if I call you up and I ask you a question
and you know the answer to that question, I could have found that same answer in what
you've already written.
Sure.
Right?
It's polished, it's practiced.
What I want is I want to figure out the question that when you're answering it surprises you
with the-
We go, huh.
Yeah.
Yeah.
And so actually, like one of the things I'll often do in interviews is I'll start the interview
by saying, you know, I actually, one of the things I'll often do in interviews is I'll start the interview by saying,
I've read all of your work, I know all,
I love this paper and I love that paper,
but the thing is I don't know enough
to know what the best question to ask you is.
So let me just ask you, I'm kind of a dummy,
what should I ask you about?
What's the most interesting thing that I could ask you?
What do I not know about this?
Yeah, and oftentimes, and again, this isn't good for podcasts,
because oftentimes they're like, oh, I don't know.
Yes.
And it feels very frustrating, but eventually they will say something
that they have not said before.
And figuring out the chain of events that get them to that place
is oftentimes the most illuminating thing about how their idea works in the world
So what are some of the components of a good question because you're thinking about a question that's gonna make someone
Give an unpolished answer. Yeah, what are you asking? Okay, so so I think
Let's talk about conversations and then we can talk about interviews because those are different things
So in a conversation and this is something that we know super communicators do,
is they ask deep questions.
And a deep question is something that asks you
about your values or your beliefs or your experiences,
and often does it in a way that it does not seem intrusive,
it does not seem overbearing.
So a good example is somebody,
you bump into someone and they're a lawyer,
and instead of asking where do you practice law,
you can ask, oh, what made you decide to go to law school?
Or like, what do you love about practicing the law?
And I find that when...
Why do you hate practicing the law?
Or why do you hate practicing the law?
Right, right.
Or like, why did you go to law school and now you're a sports agent?
And I find that when you ask this question, where basically you're asking not about the
facts of someone's life, but how they feel about their life.
I think it's the same thing we were just talking about,
which is when you ask me for the facts of my life,
I know the answer.
I know it immediately.
But when you ask me how I feel about my life,
I actually have to stop and think about it.
Because I might give you different answers
based on where my head is at at this particular moment.
I could say, oh, I went to law school because you know, I wanted to study job and I knew my dad was a lawyer
And so it's sort of this practical mindset
Yeah, or you could say the same person could also say I went to law school because like I saw my friend's dad get arrested
And I wanted to like stand up for the little guy. And that's like more of a social mindset
or an emotional mindset.
And so I think that the questions that are the right ones
are the ones that ask us these deep questions
that ask us how we feel about life
rather than the factual details of life.
I think the reason my wife submitted the lecture book
is that she does that.
Like she'll be like telling me about someone
and she'll be like, did you know?
And she'll tell me like the most insane personal details
about this person.
And I'll be like, you guys were in an elevator
for six minutes, what are you talking about?
Like, how could that person have possibly
shared that with you?
And it's never like, oh, I was interrogating them.
It's more like what you said, it's usually,
you talk about this in the book,
it's usually some sort of disarming question
or disarming volunteer bit of information about yourself.
Absolutely, a disclosure, something vulnerable.
Okay, so let me ask, not having met your wife,
so what does she do when she's in that elevator
for those six minutes?
What does she do that gets the other person
so comfortable to say something real?
I don't know.
I was telling her the other day
because I was going into physical therapy for something
and the person, it was funny, I had this weird,
sometimes you get a glimpse of somebody else's reality.
And so like, I'm doing this thing
and the person was asking me questions
and then I was going, oh, this is where you engage
and get things from them and I'm giving one word answers
that is shutting the door over and over again.
Like I was like, oh, I was seeing for a second
how my method of communication or my sort of natural
introversion is kind of its own self-fulfilling prophecy.
And so there has to be, I think probably the main thing
is like she seems to be genuinely interested
and not annoyed slash interrupted by it.
Whereas like if you're,
I'm more someone who's going through the world
working on stuff in my head.
So like, I don't really care why you practice law.
And I'm definitely not inquiring about it.
Like, if you're offering me the information,
I'll give you the perfunctory replies,
but I'm trying to get back to something.
So really it's like curiosity is the core driver
of all of this.
Well, and I think you said something really smart,
which is that oftentimes we can ask that question,
that deep question, or we can lead by being
a little bit vulnerable with ourselves.
And what's interesting, and there's this guy,
Nick Epley, who's in the book, who's at University of Chicago,
he's this fantastic guy, he's the master of this.
He's the master of totally, totally authentically
sharing something about himself
in a way that makes you feel so comfortable.
And so I was doing research trying to understand
why he and other people are so good at this.
And one of the things I came across is.
Vulnerability is basically the loudest form of communication, which makes sense
from an evolutionary perspective, right?
Our brains have our, so communication is homo sapiens superpower.
It is the thing that has set us apart from every species and.
And on the planes, when you're in a state of nature, if somebody says something vulnerable,
it's very, very important to hear that.
Right?
Either because you want to take advantage of that vulnerability or you want to protect
against that vulnerability.
Or you just need to-
We can form a relationship here, an alliance here.
Exactly.
So vulnerability is,
if I say something vulnerable to you,
if I start talking about going to my father's funeral,
you literally cannot help but listen to me.
This is like every single reality TV show.
This is why they're addictive,
is because you can't turn it off.
And so I think that when your wife does this
or when Nick Epley does this,
when they reveal something about themselves,
we just automatically lean in.
Yeah, and there's also kind of a societal obligation
where it's like, I can't just leave this person hanging.
Totally.
And so it's kind of a, it's not manipulative,
but it is loaded.
Yeah, and I think it has to,
I mean, I think the reason why it isn't manipulative
is because it has to be authentic
Yeah, right. So that's the other thing is that our brains are have this like very fine-tuned
Hair trigger to pick up on inauthenticity. Yeah, right and one of my favorite studies that's in the book is is on these researchers would
created recordings of
Friends laughing together and then strangers laughing together and then they would play one second clips of them for listeners
and listeners with like 90% accuracy could tell the difference
between the friends and the strangers.
Wow.
Because we have this, again, in a state of nature,
if someone's being inauthentic with us, they pose a huge threat.
Right.
So we have to be able to detect that.
And so I think what happens is the reason it's not manipulative
is because when we try and do it,
and it's not genuine,
the other person picks up on it.
Then it's like creepy or...
Right, creepy or it's oversharing.
Because you talk to some FBI and stuff in the book,
where it's like, are you wearing a wire?
Right, right.
Immediately they're sensing,
it's like when you don't want the information,
it's very easy to get it.
And then when you need it, the thirst is very suspicious.
Well, and it's interesting.
So you mentioned that,
so there's a story of the CIA officer
who goes over and has to recruit people
and he's like terrible at his job.
Oh, he's like, he's absolutely terrible at his job.
And he figures out that the way to recruit this one woman
is just to be completely honest and open
and vulnerable with her.
And then she can finally hear what he's saying.
Isn't he like, if I don't recruit you,
I'm gonna lose my job?
It was even worse than that.
He basically had given up and he was like,
she was about to go back to her home country
in the Middle East.
And she was talking about how disappointed she was in herself because she hadn't figured
out how to like fight the government.
And he was and he says like, Look, I totally understand.
Like you're disappointed in yourself.
I worked for years to become a CIA officer.
Right.
And I'm terrible at it.
Like I'm about to get fired.
It's not even your fault.
I'm just bad at it.
Right. And so and then she agreed to work with him and ended up becoming one of the
best assets in the middle East for the next 20 years.
But when I asked him, Jim Lawler, so I was like, okay, so you know this technique.
Could you then kind of just fake it?
And he was like, actually for the next three years, it never worked again
because I was trying to fake it, because I was trying to force it.
Right.
And what I learned is that when you're trying to be open
and honest and vulnerable with someone,
it has to be authentic.
If you feel like you're doing it for some other end,
it just won't work.
Well, it's like the dog rolls over
and sort of gives you its belly.
That's kind of what an expression of vulnerability
or an admission of some kind of information that
like could get you in trouble or you wouldn't want everyone to know.
Yeah.
Suddenly you have a connection as a result of that.
Yeah.
And the first time I called Nick Epley, we, so there's this experiment that he does, which
is a lovely experiment where he asks people in the audience to turn to their neighbor who's a stranger
and ask and answer a couple of questions,
one of which is, when's the last time you cried
in front of another person?
And so I was asking him about this experiment
and I was like, just out of curiosity,
when's the last time you cried in front of another person?
And he told me, he was like two days ago,
and he told me this like beautiful story
about he has adopted kids,
and they had adopted them from Africa,
and they were so like sort of undernourished
when they adopted them,
and now they're, you know,
high school sports champions.
And it was so authentic,
and it was so clearly meaningful to him.
You just can't, we are hardwired to trust and like people
who share something real.
Did you know the Ben Franklin effect?
No, what is that?
It was this story, I think he tells it in his autobiography,
but basically there's this guy he wants to be his mentor,
get votes from, some political ally that he needs,
and this dude is a collector of rare books.
And apparently Franklin has no interest
in these rare manuscripts whatsoever,
but he knows he wants to connect with this guy.
So he goes and he asks the guy just out of the blue
if he can borrow like his rarest manuscript
He goes like I need it for something
Can I please borrow it and the piece the guys are kind of so taken aback by it that he's I?
Doesn't have a good way to say no
So he has to loan it loans in this manuscript which Franklin takes and just like sits on the shelf until he returns it a couple
Weeks later because the was, by getting this guy
to do a favor for him, they're now bonded.
You would think now Franklin owes this guy,
but it's actually the other way around.
What the mind does is goes,
well, he must be a good guy,
or he wouldn't share this interest of mine,
and also I wouldn't have given my most valuable possession
to a bad person.
Exactly.
And now you're bonded because,
and I think I would argue maybe
when we share something vulnerable about ourselves,
or we make a disclosure,
we've now given this person something,
and so we feel something towards them,
and then they in turn give something to us,
and now it's like we just committed a crime together.
Yeah, right, right.
Well, and it's interesting because this gets it.
So this word vulnerability, I think, is used a little,
it gets used a lot nowadays.
But what vulnerability actually means,
it does not mean that I tell you something,
like it doesn't mean I cry on your shoulder,
it doesn't mean, rather, vulnerability is created
when I tell you, when I express something to you
that you could judge me on.
Now, I might not care about your judgment at all, right?
If I tell you, and it could be something as simple as like,
you know, I like Star Wars more than Star Trek, right?
Saying that is a vulnerable admission
because you could very well say like,
you're a moron, Star Trek is better than Star Wars,
let me tell you other reasons why.
And I might not care whether you judge me or not,
but the act of exposing myself to your judgment
is the vulnerable expression.
And when I do that and when you listen
and when you reciprocate with your own vulnerability,
again, it's costless because you don't care.
Nick Epley did not care what I thought about his kids. It's his kids.
But also, it's like you have discussions with your friends about things that you might have differing opinions about.
You get into debates, you get into discussions, right?
But normally when you meet a stranger, there's this getting to know you process,
there's this dance, there's all these perfunctories,
et cetera, and so by putting out a vulnerable thing,
you're essentially fast forwarding to like
hour three of the conversation,
or month three of the knowing,
and then you're just kind of in it.
That's exactly, and at the beginning
of a lot of conversations, there's this thing
that happens called the quiet negotiation,
right, in psychology, where the goal of the negotiation
is not to win anything.
The goal of the negotiation is to kind of work out
the rules for how we're gonna communicate with each other
and what we're gonna talk about.
And I think when you are vulnerable,
what you're doing is you're basically introducing a set of rules that
become much more intuitive.
So at the beginnings of conversations, oftentimes people will, they'll interrupt each other
a little bit to see how they like to, how do you react or will laugh to see, is this
a formal conversation or a casual conversation?
And when I say something vulnerable or when I say something real and authentic,
what I'm basically doing is saying, like, look, here's like a set of norms that you are trained on that we can just agree.
Like, we can agree what the rules are that we're going to be kind to each other in this conversation.
We're both going to play along. If you say something dumb, I'm not going to be like, you are such a moron, right?
And then similarly, I can say something and be a little eloquent or as I am now, totally jet lagged
and you won't hold it against me.
And that's, I think, important.
So how does it work as a journalist?
Because there is something inherently hostile, I would say.
You have a divergence of interest.
Your interests are aligned to a point,
there's also a divergence of interest. So interests are aligned to a point, there's also a divergence of interest.
So how do you get someone to share or communicate
when it's much more in their interest to not do so?
So there's investigative stuff, right?
And I've done a bunch of investigative work.
And actually what you find is that the people
who tell you
things, tell you secrets about companies,
it's not, they're not acting against their own self-interest.
They're actually so passionate about this
that they want to share.
What's interesting is like when it comes to whistleblowers,
what I found is whistleblowers actually love their company
that they're blowing the whistle on.
They love the company so much that they want to see it get better.
They love it more than the people in power who...
That's exactly right.
That's partly what's motivating them is that they feel there's some sort of betrayal happening.
That's exactly right.
That's exactly right.
But that's investigative.
So when it's more the kind of reporting I do for books and more easy reporting, not
easy but not aggressive in the same way.
I think that the thing that I do is I try and be completely honest with them.
That's why saying to them, like, I don't know the right question to ask you is actually a very honest thing for me to say.
Because what I'm coming to them and saying is, like, I think your ideas are really interesting.
I don't know exactly how to take your idea
and present it to the world.
But can we become partners in this conversation
where you're gonna help me figure out
the best way to explain this idea to the world?
I just mean, because you can just feel the difference
when you're talking to someone whose guard is up
and someone who's not, right?
Like I've written some stuff from a journalistic perspective
and then I've done a lot of ghost writing.
And that's always a weird one for me
because I'm usually talking to people
who are very experienced talking in public
and I can feel the reticence, right?
Because they're thinking that I'm a journalist
and I'm like, we're on the same team here.
Like you have final cut of this.
You have zero reason not to just tell me shit
because you can just edit it out later so I kind of do some version of that I
go like look like you have all the power in this relationship so like the idea
that you're holding back from me you don't need to think about that because
I there's no there's no chance for me to screw you over here.
In that relationship, I've never ghost written something,
do you find that over time they become less reticent?
Like do they learn to trust you more?
They just, they realize, oh, this isn't like an interview
where I, like, they're not going to see what comes out
until it comes out.
That's what you're trying to get through. And so so but the problem is you can just waste all this time
Talking to them and they're they're not saying anything
Do you know what I mean?
They're they have these kind of rehearsed answers or they have these kind of platitudes that they're giving you
I find this is really true with athletes. So athletes are just used to first off the primary
true with athletes. So athletes are just used to, first off,
the primary interaction they're having with the media is when they're at their most tired, right? Or they've just had the
worst thing happen to them, which is losing. Yeah. And, and
so they're just, they've, they've gotten really good at
coming up with non answer answers. That's so interesting.
You know, we went out there, we did our best. Sometimes you
don't want, you know, they're just used to that, right? Or,
and then oftentimes, on top of that,
there's kind of a race or cultural gulf
that they've just gotten used to not being understood.
So they're like, what can I just say
to make this person go away, right?
And yeah, the process of getting anything real
is actually the laborious part of ghost writing.
Yeah, that's super interesting.
So one thing that I do in my reporting
that's a little bit similar is,
and I say this to people when I'm interviewing them,
the standards of journalism are I will not show
anyone sort of a pre-publication version of the story.
But what I do is I take every single detail in the story
and I turn it into a question and I'm gonna send you an email. version of the story. But what I do is I take every single detail in the story
and I turn it into a question
and I'm gonna send you an email.
And that doesn't mean that you get to like edit it
or that you get to, but it means that if you don't feel
like I'm understanding something you're saying,
you're gonna have every opportunity on earth.
Nothing is gonna appear in print that surprises you.
One time I said to someone, I was like,
look, this is the difference.
I was like a journalistic discussion is like between you
and a detective.
And this is like between you and a bodyguard.
Like, do you know what I mean?
Like my job is to help you.
I'm not trying to, I'm not hoping you say something
that allows me to get you in trouble.
Because ultimately I'm working effectively for you
in this situation, right?
And so, yeah, I think the way you would make this
obviously more universal to people listening is
it's like realizing that people have this sort of,
these boundaries or these things they're comfortable with.
And oftentimes a great communication or relationship
is really only gonna be possible once you get outside that or once you get within that. And so figuring out what that is is really only going to be possible once you get outside
that or once you get within that.
And so figuring out what that is, is really the hard part.
And I think one of the things that super communicators do really well is that they invite but don't
mandate.
Huh.
Which I think is an important distinction.
And when you're a journalist, I think sometimes it feels like a mandate, right?
It's like, I'm gonna write an article on you,
I'm calling you up, you need to talk to me.
And so that feels assertive.
It feels like I'm being demanded to speak to you.
But I think in the way I try and do in my reporting,
but I also think that something
that super communicators do really well
is that they pose things in a way
that if you want to go deep, you can, but you don't have to, right?
That's why asking like,
oh, what made you decide to go to law school
is such a powerful question,
is because someone can be like,
oh, I was just always interested in law.
Just thought it'd be a fun career.
Okay, you don't want to talk about,
like that's totally fine.
Like we'll find.
You just try another door, another door.
Yeah, exactly, exactly.
But if somebody does want to say something real
and meaningful, you've shown that you're interested does want to say something real and meaningful,
you've shown that you're interested in that.
Isn't that funny though?
Because people who have, and I imagine a good chunk of the people you've talked
to in your stuff, they're not really public figures, right?
So when someone's asking them a question, they feel like compelled to answer.
And one of the things that's hard, politicians or very powerful people,
or sometimes even sociopaths,
people who have gotten to another level of understanding,
super communicators, maybe not always in the best sense,
they realize that all the rules are made up.
You know what I mean?
Like politicians, one of the things you learn
in media training is like,
never answer a question
you don't want to answer.
And that like, if you have enough inner,
like I'll give you an example.
I was interviewing a politician here a couple of weeks ago
and we talked about something
and then I came back to a question
and he was like, I think we already talked about that.
And I was like, whoa, you know what I mean?
It was just like a very artful way to totally shut down
a thing that he didn't want to talk about anymore.
And that's just something you learn.
It's like another form of communication.
How do you not say or walk into the trap
that they want you to go in, you know?
And so this gets to like one of the big insights
for me from the book was that
I thought that super communicators
would be people who were born with certain skills or that were super charismatic or super
extroverts.
And basically what all the research says is that's completely wrong.
Like super communicators come from all walks of life and all of us are super communicators
at one time or another, right?
It's just a set of skills.
It's a set of tools
that if you learn those skills and those tools,
you know how to connect with other people,
you know how to connect with anyone.
And the thing about a tool is,
an axe is a tool that you can use to build a house
or to chop someone's head off, right?
There's like, and so a lot of it is
not only learning these skills and these tools
so that you can use them yourself,
but also so that when someone is using them against you,
you can recognize them.
Yeah, yeah, when you can watch,
yeah, it's the really artful dance of the subject
that doesn't want to give something up,
the journalist who wants to get it,
but instead of spiraling further
or getting further and further apart, they managed it.
Yeah. Yeah.
Or even just like, I mean, I'm sure you've had this experience too.
There's someone you meet that you actually really want to connect with,
or you have a new boss and you just want to like break through.
You have a teenager?
There you go. Yeah, you have a teenager.
I have a 12-year-old and 15-year-old.
There are many times that they do not want to let me in.
Yeah. And we think that getting, that making that connection is like some magical incantation
or it's like some like skill that only empaths have or that your wife is good at this
but you're not good at it.
But no, it's, every single study shows it's just a set of skills.
That's why I kind of write the book was because if you just learn some basic skills
like asking deep questions, proving that you're learning,
or sorry, proving that you're listening,
showing someone you want to connect with them,
then basically we are heartwired
to want to connect with others.
Even a teenager?
Even a teenager, even a teenager.
So you said how?
Seven and four.
Okay, so it's a little bit.
So this is the thing that I have with my sons,
and are they boys or girls?
Boys.
Okay, I have two boys too.
Yeah.
And by the way, the three year gap is like awesome.
Okay.
It's totally great.
So my younger son is like totally in that place
where I'm like, if I ask him about the facts about his life,
I'm like, how was school?
Fine, did you learn anything?
No, what did you do after school?
Played with Jasper, right?
Like I just cannot.
But if I ask him questions that invite him
to sort of analyze or like talk about
like how he makes sense of the world.
So like I talked to him the other day and I was like,
you know, I know you hang out, you were hanging out with Jasper today,
like, what do you like about Jasper?
Like, what's, what do you admire about him?
And suddenly, like, he starts talking for 15 minutes
about how, like, Jasper's super courageous,
and what does courage mean?
Well, he rides his bike off the roof onto the,
and I'm like, is that, is that courageous?
Like, like, yeah, or like, but I didn't want to be judged.
And then it got to that Jasper's really good at talking to girls.
And so this gives me so much insight.
So I think that even teenage kids, they genuinely want to bond with their parents.
And this is why driving them around in the car is so important.
It's magical, yeah.
Because they're trapped.
Yes.
And so it's really just, what is,
is probably not gonna be the first thing you ask them
or the 10th thing you ask them,
but there is something that unlocks,
well I'm just sitting here,
I might as well share something.
Yeah, yeah, there's some deep question
that does not appear deep at all,
that does not appear like,
now we're gonna have a meaningful conversation.
Yeah.
But that when you ask it and you're inviting them to say like,
I'm not prejudging what's the right thing to do.
Because my kid knows when I say like,
did you learn anything today?
There's only one right answer.
The right answer is yes, I learned something.
That doesn't feel good. But if I ask this question where
I'm not prejudging what the answer ought to be, then we're kind of on an equal plane.
I tell this story in the book that I'm writing now
about this scientist who,
when he would come home from school every day,
his mom wouldn't say,
did you get good grades?
How'd you do on your math test?
She'd go, did you ask any interesting questions?
Oh, that's amazing.
And I love-
I'm gonna steal that.
I love first off that it's emphasizing questioning
over outcomes or results.
And then also it's such a disarming thing to talk,
yeah, I asked my teacher why it doesn't have any hair.
You know what I mean?
Right.
Like it could be wildly inappropriate, it could be weird,
it could be, like, it's just,
it's emphasizing the interest or the curiosity
over anything else.
And that that kid is an expert
in the questions he asks that day.
That's one of the things that I realize
is at the core of communication
is finding ways to talk to people
where we are all experts.
And the truth is we are all experts in our own experience.
Nobody knows me and what I'm thinking better than me and myself.
And so when someone asks about that, it's a very natural place for me to be like, oh
yeah, I'm the expert.
Right.
Speaking of experts, do you want to go look at some books real fast?
Yeah, yeah.
All right.
Thanks so much for listening.
If you could rate this podcast and leave a review on iTunes, that would mean so much
to us and would really help the show.
We appreciate it.
I'll see you next episode.
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