The Knowledge Project with Shane Parrish - #24 Susan Cain: Leading the Quiet Revolution

Episode Date: November 1, 2017

For decades, introversion was looked at as something to overcome, almost like an illness. The way to win in life was through charisma, outspokenness, and self-promotion. Even now, in an increasingly noisy world, introverts may feel added pressure to take one of two paths: force themselves into more extroverted behavior, or become even more reserved and shrink back to themselves. My guest Susan Cain says both paths are wrong and in fact, rob the world of the unique contributions introverts make when they choose to be true to themselves. Susan knows what she’s talking about. A self-proclaimed introvert, she wrote the New York Times bestselling book, Quiet: The Power of Introverts in a World that Can't Stop Talking and delivered one of the most popular TED talks ever delivered, with nearly 18 million views to date. Whether you consider yourself an extrovert, an introvert, or an ambivert (those lucky bastards in the middle) you’ll find a ton of value in this interview.   Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. Sign up at: https://fs.blog/membership/   Every Sunday our newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/   Follow Shane on Twitter at: https://twitter.com/ShaneAParrish   Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the Knowledge Project. I'm your host Shane Parrish, the curator behind the Fernham Street blog, which is an online community focused on mastering the best of what other people have already figured out. The Knowledge Project is a place where we look at interesting people and uncover the frameworks they use to make better decisions, live life, and make an impact. on this episode, I have the remarkable Susan Kane. You're going to love this. While we had never spoken before this call, Susan's work has influenced how I live, design my space, and interact with others. As you'll discover, she's simply phenomenal. We talk about living a meaningful life, the relationship between introverts and extroverts, jealousy, how office environments affect people, how you can create some personal space, and so much more. I hope you enjoy this conversation as much as I did. Can you tell me a little bit about how you spend your day? How do you choose to invest your time now?

Oh, that's such a funny question or just a good question because, you know, I find that if I'm not paying attention, not only the day will run away with me, but my whole lifetime. So I try to do things in blocks of time. And my best days are the ones where I spend them reading, writing, researching, and playing tennis. And I try to smush everything in when my kids are at school, which makes it kind of tough because there's so many different things that I want to be doing each day, but it's actually not all that many hours, you know, from like 8.30 to to 3.30, ends up being most of my work day. What are you reading these days?

I am reading right now a book by Robert Sapolsky. I don't know if you know him, but he's a kind of neurobiologist and primatologist. So he studies the brain, but then he goes every summer, I think it is, to Africa to study baboons. And he kind of puts it all together and talks about human nature. and the neurobiology of human nature. And I just love him because he's not only super smart, but he's very, very humane. So he's always approaching all these questions

from a kind of openly vulnerable and searching place. And it makes for a great reading. So he has a new book out called Behave that's all about what makes human... It's kind of about the good and evil in human nature and what underlies at all. What's generally your process for reading of a... Like, do you pick it up and read it cover to cover, or do you have any?

Oh, yeah. I mean, for reading, for me, reading is too precious a thing to even apply the word process to it. So I don't even really think about it that way. I just read whatever I want to read at that moment. And if I love it, then I'll go cover to cover. And if I don't like it or I'd rather read something else, then I'll switch. You know, I don't really have a system. You just put it down.

I do notice that, yeah, yeah, I'll just put it down and switch to something else. But I definitely notice that when I'm traveling on vacation, I'm much more apt to really get into a novel. Whereas when I'm at home, it's much more nonfiction. I think I just don't have the same kind of brain space in my daily life to kind of, you know, get into a fictional world in a sustained way. It's kind of a shame, but I've noticed that to be true. How do you go about filtering what you read? Like there's so many books. There's, you know, 10 million, seemingly like 10 million books come out a year.

And what's your process for kind of deciding which ones you place time with? Yeah. I mean, I really don't have a process. I just kind of go for whatever strikes my fancy at that moment. So my husband always kind of teases me about the stack of books on the nightstand. because it's like it's very very varied and I just reach for whatever I feel like at that moment. So I don't know. I guess just before I was picking up Robert Zopalski's book, I made my way through Elena Ferranti's four novels of the Neapolitan quartet.

I don't know if you follow Elena Ferrante at all. She's this amazing Italian writer and her novels are just kind of incredible. So, as I said, I only do that when we're traveling. And we were just away on vacation in Portugal and Italy. So I read all those books while I was there. Sounds awesome. Do you use them as inspiration for your own writing? I use everything.

All signs of creativity around me for me are inspirations for my own writing. So, you know, it's books, but it's also music or movies or anything. Like, I feel, I don't know where this motivation comes from, but I feel really driven to just express what it's like to be alive and to just tell the truth about it. Because I don't think people tell the truth about it most of the time. And I really worry about this with social media that I feel like, especially, you know, younger kids being raised on social media, don't even know what it's like to tell the full truth because everything is so curated. and even diaries nowadays, you know, are kind of like kept online for all to see. I really want to figure out like what's difficult about being alive and I don't know. You know, I think that's actually what makes us feel love of like understanding how difficult it can be sometimes and that everybody's, everyone's facing the same thing.

So that's a roundabout answer to your question because anytime I hear any kind of music that expresses that or go to a play that's really great. great. All of that, like I'll come out of it feeling doubly inspired to make my own contribution. How old are your kids? They are seven and nine. How do you talk to them about this, like the social media and being themselves and, you know, having imperfections, if you will, or? Yeah. Well, you know, the social media stuff hasn't really happened for them yet. I mean, we definitely struggle with not having them on their iPads too much, but it's more about games. It's not really about, and also I have, I think boys, so I feel like the kinds of social pressures that come up on social media and stuff like that, I imagine that happens later in their lives, but it's not

really happening yet. But in terms of just like the imperfections of each person and the imperfections of life in general, I have actually found that when they, get upset about something that happened or feel like, yeah, you know, just feel like something made them sad or mad or whatever, I find that when I tell them, well, that's kind of how life is. You know, you're going to have good days and bad days and you're going to have joy and you're also going to have times that you feel upset. I find that that is the quickest thing to make them feel better because I think a lot of times when we get upset about something, we don't even realize it, but it's coming from a feeling that it's not supposed to be this way,

like something went horribly wrong. And so in addition to the thing itself, you're kind of feeling like it should be different, it should be better. And I think understanding that, you know, everything is just inherently mixed and, you know, there's beauty and there's ugliness and there's vulnerability and there's strength,

and it's all kind of mushed up together in our lives. not being surprised by each piece of it is incredibly liberating. Do you think that helps them build resilience? Yeah, I really do. I really do it. I just think it helps you take things in stride and, you know, okay, like I tell them, okay, so you're having one of those moments now. It doesn't feel good and, you know, take some deep breaths and know that the moment's going

to pass. It's natural that it's happening and it's going to pass. You wrote one of the most cultish successful books in probably the last 20 years. Do you want to tell us a little bit about the book so that we can start from the same bliss? Oh, yeah, sure. So I wrote this book. It's called Quiet, The Power of Introverts in a World that Can't Stop Talking. And I guess the title says a lot, but it's about the powers that introverts have

despite the fact that we live in a world that would tell you that the only path to happiness, success, and contributions and so on is to be extrovert. I believe we live in a world that's kind of biased towards extroversion. But I was kind of looking around me, you know, before I wrote this book, I was looking around me and seeing people in my family and people in my workplace and so on who were distinctly introverted and were to me obviously contributing. and wonderful people because of their introversion and not in spite of it. And I had been interested from pretty early in my adulthood in feminism.

And so it spent a lot of time thinking about gender identity, but I used to be a Wall Street lawyer before I became a writer. And I would sit around in these negotiations at my law firm or just meetings, and people would be talking so much about questions of gender, especially in terms of how people, in terms of how the people around them were behaving. And it struck me that that was really important, but was leaving a whole piece missing, a whole explanatory piece of what was happening, you know, that so much could be explained by personality in general and in particular by how inner directed or outer directed a person tends to be and no one was talking about it and there was no

language for speaking about that aspect of our identities even though I realized like once I started delving into personality psychologist you know I realized that most personality psychologists believe that introversion and extroversion are one of the most if not the most fundamental aspect of human nature you know and and that that's true across all cultures that this tends to tendency to be introverted or extroverted explains so much about who we are. And, you know, as I said, at the beginning, you know, I have this impulse to kind of tell the truth about what it's like to be alive. And this is something I had been thinking about and feeling for a long time. Since the time I was a kid, I'd been thinking about being kind of

a quieter person in a world that would expect you to be more outgoing. And it was something that caused me quite a bit of discomfort and at times pain. And it felt embarrassing to write about it at the beginning. But because I have this impulse, I guess I went ahead and did it anyway. This has been around for a long time. I mean, it seems like, you know, I think you even wrote about this in your book, that since the dawn of time, people have basically been talking about introversions and extroversions, why do you think it's getting, why do you think now is the right time

to draw so much attention to it? What's changed about the world that this has become something that people gravitate towards? Well, you know what? It's funny. People ask me that a lot and I actually believe that I could have written this book any time during the last hundred years and it would have had the same reaction. And I say that because I think the big change happened about a hundred years ago, or a little bit more at this point, which is when we moved from being what historians call a culture of character to a culture of personality. So what happened is we used to be living in small towns alongside people.

We had known all our lives, right? And then suddenly, you know, there's this great confluence of urbanization and industrialization, and the rise of corporate culture and people started moving into the cities and living with people they had never met before and suddenly needing to make a good impression at a job interview

and to be a salesperson on behalf of their companies and so when they were still in the small towns people really knew each other and they judged each other based on were they good people were they contributing to the community so questions of how outgoing you were

just didn't matter that much But suddenly, when you have to make a good impression in front of people you don't know, these questions of how magnetic you are and how charismatic you are and how winning, how likable, how charming, all these things started mattering a lot. So there's this one really fascinating study that was done by this guy, Warren Sussman, and he looked at the self-help books from the 19th century and compared them to the self-help books from the 20th century. And he found that literally, like, the words that the authors used were completely different. So in the 19th century, the words in the self-help books are all about character and virtue and integrity. And in the 20th century, the words were, you know, magnetism and charisma and likability. And, you know, I think that's still the world we've inherited today. Do you live, I'm curious, do you live in a city or do you live in a quieter area?

Oh, well, it's funny you say that because. I live in a quieter area, but not out of choice. I actually prefer the city. I lived in Manhattan for 17 years before moving out to, I live in the Hudson River Valley now in New York. And I loved Manhattan. And I think for a creative person and for an introverted person, I think Manhattan is Nirvana because you have all this anonymity.

So you're surrounded by all these creative people and you're picking up on everything that's going on around you. You know, you just pick it up unconsciously. But you also have the kind of freedom and anonymity to just flow your way around the city. Whereas in a small town, you're kind of missing both of those elements. So I've grown to really love the quiet and to appreciate it, but it's not what you think. You know, I wouldn't, we moved out here because we were having kids and wanted me. more space and kind of the usual stuff. And I have grown to love it. But anytime I go back to the city, I feel my pulse quickening in a really good way. I'm curious about the, I think it's

a spectrum, right, of introversion to extroversion and we all fall somewhere on that. How does that change? Does it change with where we are in life? Does it change with environment? What impacts that? Oh yeah, both. I mean, so even in the course of a single day, I think most people find that in the company of one person, they're more introverted. In the company of another, they're more extroverted. And sometimes it just depends on what activities they're doing. So there's a lot of fluctuation. And then over the course of a lifetime, you know, one thing that happens that I think confuses people,

and people will say to me a lot, you know, I now go around and give speeches all the time and do media and things like that. And they'll say, oh, so ironically, you've become more of an extrovert. And I always say, no, I mean, totally not. It's more that I've over time gained the skills to be able to do these things. And I want to do them because I really care about what I'm saying. So I'm doing something that's vaguely uncomfortable in the service of something I care about. But my underlying nature has not changed at all, you know. and so I think we often confuse skills with our true nature and the real question to me is how would you choose to spend your time if you truly had no social or professional obligations what would you be doing you know and how many people would you choose to spend it with often feel like I'm an undercover introvert you know masquerading as an extrovert oh yeah you and half the population I hear that all that

the time. What advice would you give people like that who feel like they're trying to adapt and live in a world that may not be as compliant with them as they would like or rewarding things that they might not value? Yeah. Well, I find very liberating the work of Brian Little. He's a personality psychologist who I got to know when I was doing my research and he's become a really good friend, too. He's such a good guy. He basically gave me a, like my own personal PhD in personality psychology when I was researching this book. He just, he's such a nice guy. He took me under his wing and just taught me everything. And I mentioned him for this question because Brian is a total introvert and he's also a brilliant, brilliant psychologist and public speaker. He

loves his students he loves just teaching people what he knows and so um he's kind of all the time masquerading in a way because he's always giving these speeches and um you know and receiving standing ovations and if you saw him on stage you would think he was this gigantic extrovert he's he's totally passing um but he says that the minute he comes off stage he runs for the nearest restroom because he's utterly depleted and doesn't want to do the small talk and out of this experience of his life he he created this whole branch of personality psychology that is all about your question um it's called free trait theory and the idea is that all of us have core personal projects by which he means like you know the people we really love or the work we really care about

doing and he says in the service of these core personal projects we we can and we should act out of character you know basically step outside our comfort zones but the key is that you're do you're stepping out of character strategically so when you're done achieving whatever goal it is you come back into character and you put yourself in what he calls a restorative niche where you get to be yourself. So, you know, for you, let's say if you were doing a day full of podcast interviews, I believe it would be important for you to also schedule downtime where you don't have to be on at all, you know, and you go take a long walk or whatever it is. And you honor that obligation to your, that the commitment to yourself just as strictly as you would the fact that, you know,

you and I said to each other that we would meet at nine and we were both ready at nine, right? you know and you should be doing the same thing with the solitary walk that maybe you're going to take later today and when you do it that way the parts of the day where you're stepping out of character they feel good because it feels like you're in control of them and you're doing it from a positive place as opposed to from a place of feeling like you know there's something wrong with the way I am so I have to pretend to be somebody else that's a completely different mindset that. How do you create space in your relationship? I think in your TED talk, you mentioned, you're married to an extrovert and you have kids and you have, how do you do that?

Yeah. Well, I will say I have a huge advantage in that my work affords me so much solitude, you know, because that's the nature of writing. That's obviously not true on the days that I'm speaking and doing media and stuff like that. But I do have a lot of work time where I'm, you know, sitting in a cafe with my laptop. So that's a huge, huge help compared to many people I speak to who have jobs where they really have to be on all day, you know, and then they face the thing of like, okay, I was just on all day at work. And now I came home and my wife wants time and my children want time and there's no time

for them. You were doing that when you were on Wall Street, though, right? Yeah, but I didn't have kids back then. Okay. And I don't, you know, even on Wall Street, I don't know. I worked at a law firm where we all had our own offices, and the work I was doing was pretty cerebral. So even though there were a lot of days where I'd be in tens of meetings and conference calls, there was also quite a bit of time kind of sitting alone in my office, thinking through

a hundred page documents. So that helped. But I don't know. I guess I would say, you know, like even on the days when it's sort of an all-hands family day, you know, I'll say to my husband, like to go take a walk now and he gets it and so it's just not a big deal i would say i also find that for me and i think for a lot of introverts um the time that i spend with other people who i know really well like family is very relaxing compared to time spent with people i don't know well because there's not that feeling of like you have to be on right you know you're just being you so it's it's way more relaxing was this like a conscious conversation you had with your husband where you're like, I need space and this is just how I work? Or was this just something

that organically was kind of learned between you guys? Well, I think it helped that I started writing this book pretty early into our relationship. So he really understood all this stuff in a visceral way because he was kind of, you know, with me as I was researching it and thinking about it. So we do sometimes have to have those kinds of conversations, but not as much as we would have to, if not for that. But even then, like, it sometimes comes up between us in funny ways that neither of us are even at first aware of. Like, we often have a thing when we're driving where, you know, he'll turn up the volume

dial on the music really loud and I'll turn it down. And then he'll turn it up and I'll turn it down. And we're like a couple in a sitcom. And it took us a while to realize that that was an interesting. introversion, extroversion thing. And somehow once you frame it as that, it's actually a lot easier to work it out. I think because it gives it gives legitimacy to the other person's point of view instead of feeling like, you know, why do they have this inexplicable desire?

It's so different from my own. You kind of know where they're coming from. How do you resolve that now? I guess we just kind of work it out. The volume is usually kind of in the middle, except if there's a, song that he really likes, then it goes up. Or sometimes I really like it and I want it up too. I don't know.

We just figure it out. Take turns. You mentioned office environments earlier when you were on Wall Street and you had an office and you were reading these 100-page documents and you can kind of close the door and create some personal space. It seems increasingly the world is moving towards, for whatever reason, open offices. Maybe can you tell me how does an office physical office environment affect? people. Oh my gosh. It is so huge. I can't even tell you. And I'll say when I was interviewing for my

law firm jobs, so this was all the way back in 1994, I guess, I had like 10 interviews at different law firms. And I still remember this. I went around with a legal pad, like taking notes on the different interviews. And the first thing that I wrote down in my notes was what kind of office space we would, we as the young associate lawyers would get. And in some lawyers you got your own, I'm sorry, in some law firms, you got your own office, and in others you had to share an office. And I really wanted to work only at the ones where you got your own office. And, you know, and it was still really nice.

You had all the other lawyers, like the way these law firms were set up, it would be like a hallway and everybody had their own office. And it felt like a college dorm in a way. Like all your friends were right down the hall and you could go visit each other, but you still had your own private space. So, you know, I really enjoyed that. And then when I started researching quiet, I didn't even know about open office spaces at that point.

I didn't know they existed. This was back in 2006. But I decided that Silicon Valley was likely to be a nirvana for introverts. So I flew to Silicon Valley and I just plopped myself down there and started visiting people in their workplaces. And that's when I first saw the phenomenon of open plan offices. And back then, it was not considered professionally acceptable to complain about your open plan office. You would be seen as not a team player if you said you didn't like it.

So what happened is people were coming up to me and they were kind of whispering about how much they hated it. And they were saying to me, do you know, do you know of any research that I could give to my boss, that would explain why this is so unproductive for me. And I had no idea, but I started looking into it, and I realized that there was actually a mountain of research that already existed. And to that mountain, now more mountains have grown up. All of it pointing to the problems of these office spaces,

you know, that they make people less productive because you're so much more likely to be interrupted. and with each interruption, it takes you twice as long to complete your task. And people just psychologically feel kind of invaded because when you feel like you can be observed and overheard all day long, that's a huge emotional and cognitive load that literally makes you not think as clearly. So there's all these problems. So ever since then, I've been a kind of a champion of pulling back

from these kinds of open spaces. And I do think that there is now a popular backlash against them. And architects and office planners are starting to be aware of that. But of course, there's a huge economic incentive to design offices this way. So I'm not quite sure what will happen. Do you think it was the economics that drove this in the first place? Or was it a world where, in theory, I mean, hypothesizing here that extroverts are in charge and they prefer this?

then? I think a little bit of both and a third thing. I do think the economics at the end of the day are a huge driver because you just save an enormous amount, you know, because in an open space, the square footage per employee is so much less than if you're giving people their own office space. But I think what happened is that that also coincided with this cultural era. that I believe we're in that I call the new group think, where there's, there really is this belief out there that creativity comes from a gregarious mode, you know, where, where everybody's

interacting together. So there's this word collaboration. And it happened probably about 10 or 20 years ago that collaboration became a kind of sacred word in society and especially, especially in business society. So, and, and, and the problem with that is that there's many different kinds of collaboration, and they look and feel very different, but they all got slashed together under this one word. So, you know, Lennon and McCartney is sitting together in a quiet room is collaboration, and so is doing your work in the midst of a deafening open office plan. They're both the same word, but totally different experiences. But I do think people came to honest to God believe in the power of 24-7 collaboration,

and I also think they use that as a convenient way to dress up economic incentives. Yeah, I think the economic incentives are particularly interesting in the sense of like you have this very visible cost, which is like rent, and you know, you see it where you have this invisible kind of thing that you don't see, which is kind of productivity, morale, motivation of people, and how they get energy,

and how they apply that energy. And so you're kind of trading one part of what you see for something that you don't see. Yes. Yes, that's exactly it. It's an intangible cost, and it's really difficult to put a number on it, and so people don't.

But that doesn't mean it's not real. Exactly. It doesn't mean it's not real. Exactly, exactly. You know, and I'll throw, just from my own personal experience, I'll throw another wrinkle into this, which is to say,

I actually love working and writing in cafes and co-working spaces, despite everything I just told you. I really do, because I do pick up on the energy of people around me, and I find it very invigorating. But I believe it's different working in a cafe as an anonymous person versus working in an office, an open office space with all your colleagues and all the politics that are, you know, all around you everywhere you look, completely different experience. I mean, people probably, I mean, maybe you, because you're so recognizable, but I mean, people in general don't walk up to people in cafes anymore and kind of interrupt them or start conversations. Right, and they don't have the power to pull you into a meeting at a moment's notice.

It's just a completely different thing. Meetings are the worst. This is the best part of it working for myself now is like I set my own meetings and, you know. Yeah, yeah, and you can probably stagger them, right? so that, like, you could schedule them in a way that works for you. Yeah. What did you used to do before you were podcasting? I worked in an intelligence agency.

Oh, wow. Yeah. Do you mean the CIA or a different one? A three-letter agency that I'm not actually allowed to name by law. Oh, wow. Interesting. Okay. I want to hear more about that offline. Yeah, definitely. Okay.

Do you think, like, that we structure environments? Should we be structuring them? by work or by people? Oh, wait, say more. What do you mean? Well, I mean, is there types of work that lend themselves to different environments? Like, if you were to design an office environment for a company with, say, a thousand employees, and so you have a mix of introverts and extroverts, and you have a range of business functions,

from marketing to HR, to programming, to maybe legal. and how would you go about thinking about that? I mean, yeah, how would you think about that? Oh, I see what you mean. It's a little bit of both. So first of all, I think it's important to design workplaces nowadays where people have a choice of how they'd like to work. So a place where people can move freely back and forth

between private spaces and open communal spaces, I think is the ideal. And at the same time, there also are definitely job functions where, regardless of what kind of personality you have, you just need more privacy than for others, you know. So being a lawyer is a really good example because you're often doing very confidential stuff. And also you're often having to really sit down and think deeply in a way that would be really distracting if you had too much going on around you, which is something I've heard many journalists talk about too. you know, journalists now having to kind of crank out pieces on deadlines and they're in a really

busy chaotic office often tell me about how much trouble they have with that. So I think it's a little bit of both of job function and personality. And I do think like the best bet just as a kind of rule of thumb is offices that have enough flexibility that anybody can get what the space they need at a given time. Do you think there's a broader consequence to this trend? maybe of working from home or distributed work or maybe not so much working from cafes where we're at risk of like everything is so convenient these days right like I don't have to leave my house if I don't want to Amazon can deliver everything you know groceries can come and meals can come and my interactions with people even if my default is introversion like my

interactions with people just they you know decline do you think there's a broader implication or consequence to that? Yeah, I do. And I think that we all need to be really mindful of it, especially for those of us like you who have that option to work from home. You have to be really mindful of when you're approaching that level where you're going to go stir crazy.

Or if not stir crazy, your mood just might start to fall. Because I think you were kind of implying this in your question. It doesn't matter if you're an introvert. You still want to have social content. And at a certain point, you start to crave it and you're not as happy when you're not having it. So you just have to be kind of more proactive about triggering your environment throughout the day. I guess that's not really like an introversion, extroversion question. It's more of like society is changing in a way where things come to us instead of us going to a mall and bumping into people and interacting with people.

It just, you know, you can log on to your computer and you can order something and it shows a at your house and you never have to speak with anybody. You never have to really see anybody. Right. And I think that for all of us, that life that you just described in extremis is not happy making. And then the thing that's different for introverts and extroverts is that extroverts will get unhappy a lot more quickly than introverts will if they let that happen to them for

extended periods of time. But, you know, what I always say to people, okay, so really the difference between introverts and extroverts at a neurobiological level. level is that we have different nervous systems and introverts have nervous systems that react more to stimulation. So for us, the sweet spot is when there's less stimulation around us. That's when we tend to feel at our most energized and happy. And for extroverts, they have nervous systems that react less to stimulation.

So that means they need more of it to get to their sweet spot. And so it's kind of this question of different sweet spots. But the thing that's really key, and once you become aware of this, you'll notice it all the time, that your own craving for and tolerance of stimulation varies throughout the day. So sometimes you need more, sometimes you need less. And if you start paying attention to that and honoring how you're actually feeling, you really can take the steps you need to get yourself into your sweet spot more of the time. Do you think there's like a biological clock? Like, is it every day that kind of works that way, or is it ebbs and flows throughout the day? I think it ebbs and flows throughout the day and also in response to things that are happening in your life.

So, you know, if you're having more overwhelming things happening in your life, you're probably going to be craving more of the downtime and vice versa. I want to go back to the open office plan for a second again. If I'm an introvert in an open office, what advice would you give me other than quitting? Well, you know, there's the time honored at this point, time honored practice of wearing headphones, which not only block out the noise, but also act as a social signal that my heads down and working, don't bother me right now. So that's a big one. And another one is scheduling the time you need to get your breaks. And so maybe it's taking a walk or maybe it's

working out with your boss that you're going to work from home one day a week. But you know, you got to figure out how to schedule in the breaks that you need. I used to do crazy things like schedule meetings with myself and then go to a meeting room to actually do work. Yeah, exactly. I know people talk about that all the time. Or they'll talk about, I know, yeah. Or they'll say, you know, that they get to work really early in the morning or stay late at night because it's the only quiet time. It's crazy. How would you recommend broaching that with your co-workers or your boss? this conversation of, hey, I'm not at my most productive. I need different things. How would you? Well, it kind of depends on what your relationship is. I mean, because if you have

an open, friendly team, I would actually recommend, you can go to my website. It's quietrev.com. There's a personality test that's right up there. And you could have everybody in your team take the personality test. It takes like five minutes. It's really, you know, it's a fun thing to do. And then you could have a meeting where you all sit and talk about what your personality types are and how it impacts the way you like to work. And one exercise that we sometimes do when Quiet Revolution comes in and works with companies is an exercise called I Wish You Knew, where each person is thinking about and

sharing with their colleagues. What do I wish you knew about the way I like to work? Is that done anonymously? Or just the way I like to be. No, well, you could do it anonymously, but we try to do it. I mean, if you have a group where people are open to each other, it doesn't need to be. Like, you could sit and think anonymously, but then you could share it with a group. And basically what you're doing is you're creating a space where it becomes socially acceptable to have this conversation.

So you're now in a space where it's okay to say, I wish you knew that when I sit here in this open space all day, I'm actually not getting as much work done as I could if I were in a quieter space. And that becomes a way to open up the conversation to, you know, well, what are some tweaks that we could make so that you could get more quiet time? And then there's other things, by the way, that introverts need to hear. Like, I wish you knew that when you react in a very muted way to a success that our team just had, it feels to me like you don't care, which is a very common one. That's why I bring it up.

So these exercises can be very powerful. But really, the underlying key to what I'm saying is creating the space where it's okay to talk about this stuff. And once, I have found that once that dam has broken and people start to feel it's okay, they can't shut up about it Because it's endlessly fascinating and endlessly impactful on people's daily lives. So they want to talk about it. And once you have that psychological safety to talk about something like that, I would imagine that carries over into other things. And instead of letting things fester, you're probably producing a more open environment

where you can err your feelings and your thoughts and you feel safe in doing so. Yeah, exactly. I mean, that's the holy grail. I think it's hard for people to accomplish in teams because, I don't know, know, I think groups can be so inherently tricky to navigate and full of politics and so on, but I do think that's the goal. How do you think about a manager or as a team leader, whatever you want to call them, should think about hiring people.

Is there, do you want a mix of introverts and extroverts? Yes, that's what you want. You most definitely want a mix. And there's research talking about this. And I think common sense would also say it because, you know, you can imagine it. You have a team, let's say, of all introverts and it can just become kind of too quiet. And you're kind of craving someone to inject some energy in or make, you know, help with getting decisions kind of activated. You have a team of all extroverts and people aren't thinking things through enough.

and they're just saying, yeah, let's go for it. And maybe nobody's sitting down and kind of really getting the work done or thinking through the what-if questions or the subtle questions of what might go wrong along the way or the things you need to attend to. So you really, really need both types of people. But also, just from a social point of view, there's all kinds of evidence in the social psychology literature that introverts and extroverts are attracted to each other. colleagues as peers and so on that you know there there is this sense i think we all know it that

especially for those of us who are on one side of the spectrum or the other as opposed to more in the middle i think that we know that we need the other type in our lives to complement us um so we welcome them and people are happier that way i guess that goes with you obviously marrying an extrovert and do you think it's a balancing thing like it forces you just a little bit out of your default or do you think there's something else going on there? I think it's a little bit of both. And I will say when it comes to marriages, according to the literature and also from what I see, about half of the marriages are with people of the same, two people of the same

personality style, and then about half are these introvert-extrovert pairings, which makes sense because there's pros and cons to both ways of doing it. But for your question about the introvert extrovert pairings, yeah, I think if you marry someone who's not of your type, yeah, they're pulling you out into another space. And I think there's also a feeling that they're good at doing things that you are not. And I mean, on a pragmatic level, that's just helpful. But I think you also admire them for being able to do things that you can't do. and vice for it. And then I think you feel appreciated for bringing in the pieces that are unique to you. So it's not that one is thinking about all of that consciously, but I think that's all going on.

There was a great part of your book where you mentioned that you should pay attention to what you envy. I think you said jealousy is an ugly emotion, but it's revealing of the truth. Yeah, yeah. What do you tend to envy and get jealous of? well it's a good question because it's more like what did i used to envy i think i i mean i think i came to that insight i may have written about this in the book i think i did that um i had this moment you know so i used to be a corporate lawyer and it really really was not what i should have been doing and i would notice that if i would get together with other with friends in in my

field with fellow lawyers, you know, they would talk about someone who had just gotten to argue a brief before the Supreme Court or, you know, some other legal accolade or somebody was running for office or something. And they were filled with envy, really. And I, and I would think, huh, I don't feel that at all. You know, like, I just feel happy for that person. I don't, I don't feel envious. And I, you know, at first I was sort of congratulating myself for being able to be so generously happy without feeling envy and then i realized you know that that's really not it it's just that i don't want these things myself um but there were other kinds of things that made me envious and you know back then it was people who were kind of doing what i'm now doing um that i was really

envious of so it was from that i started to realize wow it's like it's the it's the things you envy that that point you in the direction of what do you really want for yourself And this is a totally different question, but it's a corollary to it. When you find yourself obsessed with a person or with a thing, often the obsession is also coming from that same place. I think you become obsessed with a person when that person has things that you wish to have in your life and you don't have. So all of these kind of uglier emotions are often pointing us in a helpful direction if you listen to you. them. How do you think about that in the context of social media where you're seeing, you know, the best of everybody else all the time? Oh, yeah. That's a, yeah, that's a really good question.

And it's almost a different kind of envy because I think there with social media, yeah, everybody's putting up such unrealistic pictures of themselves, of their lives. So, you know how we we were talking at the beginning about how life for everybody is this mix of joys and pains and beauty and ugliness and like that. But if you go on social media, you would never believe that. If you go on social media, you're only seeing the beauty, you're only seeing the joy, you're only seeing the strength, right? And so it makes you feel like the normal imperfections of your own life are so much worse. So I think, I don't know. I think the only antidote to that is to just remind yourself of that truth every time you find yourself getting sucked into that kind of social media envy.

And also, not to go on social media that much. I really don't spend that much time on it. I don't know. I just find it to be kind of, it gives me the same feeling that I sometimes get from reading Vogue magazine. you know it's like it's it's it's pretty to look at and mildly interesting and you come away feeling vaguely bad bad i think social media is a lot like that i want to uh and i don't mean by the way like sorry to interrupt i you know like cruising your twitter feed for interesting information is is not in that category but i'm talking more about that feeling you get when you're too deep into facebook or something like that yeah i found the whole thing really weird i had a facebook account that i opened up to people at one point, maybe 10 years ago. And it was like, it is just a horrible experience. I mean, I had people contacting me that wanted to connect, you know, that had no time

for me in high school. And then you'd be like, oh, fine. You can be, you know, you can connect and message me. And then, you know, like three messages later, it's like, so what do you do for a living? How much money do you make? What kind of car do you have? And it's like, oh, my God. This is terrible. Oh, yeah. So I've, like, deleted Facebook, and then I was like, this is crazy. Like, I don't know why people will focus on this. I want to circle back. I'm conscious of time here.

I know you have a hard stop. So I wanted to ask you, as somebody who thinks about living so much, what does it mean to live? I'm like, what does it mean to live a meaningful life? Oh, wow. You know, I think Freud had it right on this question. I think it's love and I think it's work. That's what matters, love and work. And by work, I mean, I'm using the definition of work pretty broadly.

I don't mean like, you know, showing up at your marketing job and writing a memo. I mean, like, what is the work of your life, you know? Like, what's the contribution that you want to make and the work that you really love to do? And that might be the work you're doing as a hobby on Sunday afternoons or what have you. But I think those are at the end of the day. the two things that really matter. And I also, this is partly having to do with the next book that I'm writing, so I guess my mind is really in this place.

But I think it's hugely important to be tuned in to the beauty of humanity and also the fragility of humanity, and to be tuned into your own beauty and fragility also. And then to be thinking about that for, everybody who passes by you on the street, like everyone who passes by you has their own mix of those things and their own struggles. And it's only when you're aware of them that you can really feel loving towards other people. How do you tune into that? So I think getting into that state by thinking about what people's stories are. And there's this amazing video that

everybody should go and download it by, or you don't have to download it. You can see it on YouTube by the Cleveland Clinic where it's this video where they show random people walking through the hospital corridors of the Cleveland Clinic. And if you were in those corridors, you'd probably pass those people by and you wouldn't really think twice about it. But in this video, there's a little subtitle under each person as they walk by telling you what personal struggle they're going through. And you can't watch this video without crying. But what it also does aside from that momentary emotional experience, like I sometimes try to think as I'm walking down the city street, like what each person's subtitle is. And I don't know what it is,

but just reminding myself of the fact that everybody has their subtitle opens you up in a completely different way. How do you explore yours, like your own subtitle? Do you consciously, like, sit down and think about it? And how do you walk through that? Or is it something that you just need awareness of? Help me understand that. The subtitles for my own life, do you mean? Yeah, your meaning. It sounds like the commonality between all of this is like between work and love is meaning and how we derive meaning. And then part of how we derive meaning in life, if I'm if I'm kind of connecting a few dots here, is by understanding that other people have stories going on about them. And then how do we explore our own stories?

stories. Yeah. Huh. Okay. Or maybe I'm totally wrong. No, no, no. I think what you said is exactly right. I mean, right in terms of the way I see it.

I guess I think that the challenge usually is more how do you become aware of other people's stories because you don't know what they are unless they're telling you the truth. And as we've been saying, there's so much that's set up in our culture designed to prevent people from really telling the full truth. But I'm imagining the stories we tell ourselves, like the first story we tell ourselves is the most convenient and flattering to our ego. But that might not be the actual story of our, and if we don't scratch the surface of that initial story, we kind of have this blind spots.

We're telling ourselves this false narrative, which shapes who we are. Yeah, no, that's true. And you can, it's hard to get away from our own false narratives. I guess I am a huge believer, and I always have done this from the time I was a kid, in writing a real diary. You know, and I guess I alluded to it at the beginning, but writing things down that you intend for, that you would be horrified if anybody else ever read. Like you wouldn't want, you know, they're not intended for public consumption. You don't want it to be found in the attic after you die. It's really just for you.

and that not only is that useful in and of itself but I think it also just gets you into a state of mind where you're telling yourself that it's okay to tell the full truth to yourself you know about everything you think and feel and fear and dislike and like that I like that a lot Susan thank you so much I really appreciate you taking the time oh my gosh thank you so much I have to say like this is like the best podcast I'm not commenting on my side of it. I'm coming on you. Like, this is the best podcast interview I've ever done, or the best interview in general. That's incredibly generous of you. Thank you. No, it's what you are so incredibly thoughtful. It's wonderful to talk to you. Well, thank you so much. Hey, guys. This is Shane again. Just a few more things before we wrap up. You can find show notes at Farnhamstreetblog.com slash podcast. That's F-A-R-N-A-M-S-E.com. S-T-R-E-E-T-B-L-O-G.com slash podcast. You can also find information there on how to get a transcript.

And if you'd like to receive a weekly email from me filled with all sorts of brain food, go to Farnham Street blog.com slash newsletter. This is all the good stuff I've found on the web that week that I've read and shared with close friends, books I'm reading, and so much more. Thank you for listening. this episode is brought to you by ink tell every business needs great customer service in order to stand out and gain a competitive advantage yet many businesses struggle with how to provide their customers with world-class customer service ink tell contact center solutions is a turnkey solution for all of your customer care needs ink tell trains their customer service reps to know your business almost as well as you do and help you build your brand Managing a call center can be a complicated, expensive, and time-consuming task, and you still

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