The Knowledge Project with Shane Parrish - #84 Jennifer Garvey Berger: Creating Routine in Chaos

Episode Date: May 26, 2020

In a more conversational episode than our last discussion (ep. 43), Jennifer Garvey Berger opens up about coping in these uncertain times, and how we’re feeling about the current changing world that has become the new normal. -- Want even more? Members get early access, hand-edited transcripts, member-only episodes, and so much more. Learn more here: https://fs.blog/membership/   Every Sunday our Brain Food newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/   Follow Shane on Twitter at: https://twitter.com/ShaneAParrish Learn more about your ad choices. Visit megaphone.fm/adchoices

I think it would be extraordinary. I think it would be extraordinary for the planet, right? If we could be in ourselves instead of being in the production and consumption game. Nobody really wants a new car. People want to be loved and respected. Hello and welcome. I'm Shane Parrish, and you're listening to The Knowledge Project. This podcast and our website, FS.Blog, help you sharpen your mind by mastering the best of what other people have already figured out.

If you enjoy this podcast, we've created a premium version that brings you even more. You'll get an ad-free version of the show, like you won't hear this, early access to episodes, you would have heard this last week, transcripts, and so much more. If you want to learn more now, head on over to fs.blog slash podcast or check the show notes for a link. Today I'm talking with author and coach Jennifer Garveyberger. Jennifer has written simple habits for complex times, changing on the job, and unlocking leadership mind traps. Jennifer was a previous guest on episode number 43 and we had a natural rapport. Unlike that episode, this episode is more personal and more conversational.

We talk about lockdown and its effect on our mental health, including how we're feeling, the struggle for control and routine, our missing sense of normalcy, coping in an uncertain time and so much more. It's time to listen and learn. How are you adjusting to this new reality we're in? It's weird, right? Like this is a very strange time for us. I am needing to put in place.

every single thing I've ever learned about complexity just to, just to like manage my day. Oh, tell me more about that. I find myself falling into like every trap I've ever written about or ever seen any other leader fall into, I fall into them like before breakfast. And so trying to figure out how do I stay sane and healthy and how do I help this organization I lead and support the leaders I work? with, it's taking a ton of creativity, but also just a ton of perseverance for me right now. Are you finding the same thing that like you're using everything you know and still having

to invent stuff like crazy? Yeah, it's been such a unique experience and I'm super fortunate, right? So my worries are about productivity right now. So just to put everything in context, like, you know, I'm very lucky, but it's been really challenging in a lot of respects. One, like I have this self-challenge where, you know, I'm my own harshest critic, right? So my productivity, not being where I want it to be or the team not moving in the same direction with the same velocity it was before, I take it very personally. And I'm trying to be more kind to myself in that respect. But there's also, like, I find there's two types of days, right?

There's days when, like, they've all blended together. There's no weekends. There's no weekdays. It's just, you know, days when I sort of shower and work out, and then days when I, like, I just don't do any of that stuff. Yeah. Yeah. It's, uh, do you have a routine?

Well, the crazy thing is beginning to have a routine. Like, I have not been grounded. I've not been in one place for so long in a decade, maybe in a decade. Yeah, I hear you. Yeah. So like I've discovered that my sleep schedule is quite regular. I would not have known that about myself before. And so I do, there's a way I have a routine and there's another way that this global

Zoom world, right, means that I have sometimes very early calls. I have sometimes very late calls. I'm on multiple time zones. So there's this other way that trying to keep boundaries between what's work and what's not work, as you were saying, like there's no weekends. Like, who knows what this is? It just blends together. I mean, I don't even know what day of the week it is anymore.

But what I have found super helpful, you hit on routine. Like I found routine. I've started really focusing, I would say, this week on my routine. And that's actually been like very eye opening. and I'm looking forward to it, and I have a little more clarity about what to expect. And that's helped my productivity a lot. Yeah, and it's interesting.

Your focus on productivity is also interesting in this inner critic idea. My guess is that there are a ton of people with this, first of all, the gratitude that they have their health in this moment and also that they have something to do, right? something, some form of employment, because suddenly those two things, which we mostly have taken for granted most of the time, suddenly they become the most precious baseline, right? Health, family's health, something to do. And then once you've got that and you've gotten like the breath of

gratitude there, then I think people are, you are, I am starting to beat ourselves up about whether we're productive enough and we're comparing what's possible to what used to be possible, right? Like to the old world. Whereas I think this new world that we're in right now skims 30% of the energy off just for living in this world that we're living in. Like that's just gone.

And then there's all the extra stuff people have to deal with. The kids at home, the stress, the extra communication that many of us are doing with elderly relatives, the global unboundary nature of what work looks like right now, all that stuff just means what is productivity and how could we possibly compare it to something that used to exist? That's a really good point. And then if you layer in the extra layer of like running a business and being an entrepreneur and then being responsible for a lot of other people, it further compounds that, right?

because now productivity has a real tangible impact on your ability to run the business, on your ability to employ people and pay people and be a rock through these very uncertain times. Yeah, the leadership questions right now are in some ways like the human questions, these fundamental survival questions. How are we going to make it through is people's initial question about their health their well-being, do we have enough food, toilet paper, you know, like these very basic things about our bodies. And then we have these very basic questions about if we're leaders, how are we going to keep our people? How do we manage our people's well-being? How do we show up? You said as a rock,

how do we figure out how much of our own humanity to show, which involves being not so rock-like, but not so so much humanity that people think oh my goodness like this leader's losing it like this is all this very very delicate dance and maybe it was always delicate but now it's delicate in a supercharged way i'm struggling with that a lot right like on one hand the external me to people i work with i want to be steady no panic nothing is you know nothing visible is good going on and we're all okay and we're going to get through this and I firmly believe that but sometimes in the inside I also have oh my God like you know our accounts receivable just went to zero because people went bankrupt and how are we going to get through this?

Yeah and how do you how do you figure out I guess I have two questions for you there like the first one is how do you figure out what to show and the second question is and how do you figure out where to go with the stuff that you can't show those people around you? Like, where do you take that? Well, the second one I think is really interesting, right? Because there's, I'm a single parent. So I have my kids half the time. And then when I don't have my kids, and I'm in this house alone. And so most people would go to their spouse or their partner with these things that maybe don't want to show their colleagues. And they would sort of open up about what's going on and they would have this outlet and I think it's extra challenging in a way that

I don't have that outlet so sometimes I talk to my parents about it but then they freak out right like they are really worried about my ability to sort of exist so I've toned that down in the sense of oh maybe I should I don't want to like scare them yeah and then I talk to my friends sometimes but they've all got their own own concerns right they've all got their own businesses or their own reality that they're just engulfed in right now and there's not a lot of not a lot of extra time right like we're all pulled in multiple directions right and it's weird because we have more time than ever but we have less time than ever in some ways and you're worried about your parents right you got to take care of your parents you're worried about your kids you got to take care of your kids you're

worried about the people you work with and your spouse and your family and you got to take care of all these people and then at the end of the day there's not a lot left for you know your your sort of friends or um yourself really and i find that that's challenging are you finding the same thing or like what's your outlet yeah i think it's similar um although my house looks very different i have uh my husbands here are two college age kids are here my daughter was supposed to graduate well she will graduate from college in may but she was you know this is like her her big time as a, as a senior in university. So she's come back. Her college has converted to online, like they'll have, and brought her boyfriend with her. And then to add to the thing,

the thing I became most fixated on was my need for a puppy during this time. So now we are five adults and a puppy living together in our London flat. And still, I have to say, it's very hard when I'm trying to help each of the people who lives in this house, trying to support them and be there for them in their various forms of difficulty. As you say, it is very hard to figure out how do we be there, how do I be there for myself? And when does, and I talk to leaders all the time about prioritizing this. I talk to them all the time about creating a routine that schedules in time for you. And it is one of those, one of those take my advice I'm not using at kind of moments.

We always give the advice we need the most, right? That's exactly right. Exactly right. Talk to me a little bit about the dynamic of being with your spouse and family. Like there's a huge prediction that there's going to be a lot of divorces after this. Yeah, I think the word out of Wuhan, is that the divorce rate climbed 30%, but so did the marriage rate,

which is very interesting. Yeah. Like, I wonder if people who were feeling really alone, they were like, okay, let's do this thing. And people who had spouses at home were like, wait, this thing wasn't working before and now I just can't get away from you, and this is terrible.

So actually, in our family, touchwood, right? It's working surprisingly well. It's very interesting to live with my adult children. Our son lives with us anyway, but our daughter hasn't lived with us in years, except for relatively short holidays. That's very interesting to have her home, to be with her boyfriend, who we otherwise would not really know well at all. But now he's been living with us for more than a month. And to see, actually to see. what fine young people these are.

There's a way I feel like parents don't usually get to reap the total harvest of their hard work because as soon as the kids are self-sufficient, they go. And having a daughter, I can see her, she's up in the kitchen making dinner now. And then her boyfriend will clean up after dinner and our son will walk the puppy. And, you know, like, it's actually quite a functional household. And I feel so grateful, oh, my goodness, how many Zoom calls have I been on with babies crying and little kids coming in asking for questions and my brother hit me? And oh, my goodness, that's just this is what the work world looks like right now.

And it's lovely to have kids in their 20s. Yeah, definitely. I mean, there's sort of like two types of people, if you will. There's people with kids at home and people without kids at home. And they're vastly different. Oh, my goodness. The experience is just extraordinarily different, right? It makes me wonder if part of how they're going to open up the economy slowly is actually just open up elementary schools again first.

It does seem to be the thing that people are leaning into in the countries that are starting to open up. That's the first thing they do. Because then you can increase the productivity of parents without sending them back to work. And kids are sort of like the lowest risk, at least of complications and sort of death. But they're also carriers, right? So if they get it and spread it in the school, they can take it to all these houses. So there's all these tradeoffs that are sort of at play. But yeah, it's so interesting.

But it sounds like your daughter and her boyfriend are also like very much into a routine, right? Like she cooks every night, he cleans up every night. Your son walks the dog. Like we take comfort in that familiarity in this unfamiliar time. I feel like these routines, this idea of trying to control that which you can control right now is just so important. It's always been true that we haven't been able to predict what three months from now looks like.

That's always been true, but it's never felt so true as it is now. Right? Now we're actually sort of awakened to how complex the world actually is. And so these techniques for helping us hold on to those things that we can control and really release from those things we can't control, I think are super helpful because our tendency when we're under threat or stress is to try and control everything. And I'm wondering now with so much that's so patently out of our control, whether people are learning how to put down those. kind of sugar rush of control and say, I know I really want that, but it's actually like a donut. It's not good for me. And I need to ignore that craving. What are the things you see people reaching for that might be that sugar? Anything that is going to help them understand what's

going to happen next. Like, I just see so much, so much conversation. about what's next you know when are they going to open what's going to open first when are we going to go back to work when are we going to travel again like all these questions about next and modeling predicting what are the factors who's going to do it for like all these things all this like expert binging um all of that is in our desperation to have some sense of what we used to call normalcy. Where's that energy better redirected? Like if we can't predict the future

and we're focused on these variables that we can't control and often we can't know them, they're unknowable, no matter how much research we do, no matter how much thinking about it we do, it's just an unknown world. Do we prepare for multiple outcomes? or do we sort of like just release all outcomes and focus on self-care and our immediate relationships and going back to the basics?

I can tell you sort of what the theory would direct us at, and then I can tell you what my own practice is, and I'd love to hear what your practice is. And I think the theory would direct us at understanding that it's always been true that the seeds for tomorrow are right now. right like the thing that's going to emerge in the future is is planted is nurtured right in this moment so we don't know exactly what it's going to be but it's all around us the future is happening starting all around us right now and so making making sure to tend to those things that we care most about those relationships as you say but also those pockets of creativity the the weak signals of what we would like the world to look and feel like to begin to nurture

and grow a tomorrow that we want instead of grasping for the yesterday that's gone is I think it's a much healthier way of interacting with the world. And so from a theory perspective, that's what I would say. From a practice perspective, that's harder because my mind is constantly ping ponging around and asking these questions like, you know, there's, I have this program in July. Is that going to happen? It's not canceled yet, but, you know, at what point is that going to cancel? And then I'm planning for this thing that's in November. And that's supposed to be in person. Is that going to be? So I've got this planner's mind and it's and it comes up if I'm not careful when I turn over in bed in the middle of the night, if I just allow my

consciousness to come for a minute, that planner's mind is like, and it's like, wow, is that unhelpful. And so the thing I'm trying to do is to catch it and to say, I really get it. This is where the compassion, the self-compassion comes in. I really get that it would be so soothing for my nervous system to have some answers. And they are not available. And no amount of tail chasing is going to make them available. We're going to live into them. So what can I do today, tomorrow next week to try and plant some of the seeds for a better future in some way? How can I be learning more about now and coaxing tomorrow into being? That's a really good way to look at it.

I know when I wake up in the middle of the night now, like my brain is on fire. And like getting back to sleep is super tough because it's just like all these things you want to do. And even sleep I'm finding a little harder, right? Because I have to be such a steady and not everything is normal, but everything is going to be okay, influence for the kids and at work. And I'm always on. And then when the kids go to bed, I can, like, turn off a little bit.

But then it's like, holy cow. Like, there's all these things I've been denying or not denying, but like avoiding all day. And then they rush into your mind. And it's a really interesting place to be. And I love the idea of self-compassion and being like, that's okay. Like, it's understandable. And you're trying to grab on to all the things that you want to control and all the things that you want to be true. And I'm trying to make sure that, at least from my perspective, I'm not seeing things that I want to happen and more sort of like just being open to what is happening.

And that's really tough sometimes. It's really tough because our mind doesn't even do that, right? Like we have to actually go out and make that happen. If we ease into it, our mind is just going to reinforce what we expect to be happening. And so this is this whole mind trap idea, right? like that our mind is always just looking for evidence to prove its point and so being in the present is an act of effort courage will i have a i have a friend who's doing what you're doing to keep up this um brave face right and then he has like virtually the same nightmare every night

which is where his anxiety is actually happening in his subconscious because he doesn't have and doesn't really want to make a lot of room for it in his conscious world. But this stuff is going to come out. It can't not come out. Talk to me a little bit about the anxiety. Like how do we deal with our own anxiety? And then how do we be a good partner to people with maybe a higher level of anxiety than we do?

we have i think this is a like an extraordinary practice time for us to sit with our own emotions and other people's emotions without trying to fix them oh my goodness i was on and like this is my practice anyway right like i talk about the difference between listening to fix and listening to win and listening to learn and so i try to practice this and i have been on calls lately just with friends, work colleagues who are also friends, who are so sad or so afraid or in so much pain. And I could actually feel in my body like this desperate urge to help them in some way, to suggest something. My mind was like racing through from the like ridiculous to the sublime. Like, you know, have you tried this meditation practice? Have you tried this such

Have you tried eating more greens? You know, like these ridiculous ideas I was having. And just trying to notice, oh, yeah, that's me. Like, that's me wanting to make something go away that's not going to go away. And can I just say, wow, that sounds so hard? Wow, that is really scary for you right now. I really, I really hear and understand that. And like, can I sit with that?

And when I can do it, my friends write to me later and they say that was super helpful. Thank you so much. And I think that this is actually the practice we need for ourselves, too. Like when I feel very anxious, it's like, yeah, yeah, I understand. You have a reason to be very anxious. This makes sense. this is not an unreasonable thing and there are other there are also other possibilities in the world can you look at anxiety and be with it and also look at gratitude and also take a bigger view

in some way this is what i'm trying to do well let's keep exploring this you mentioned i just want to orient listeners in terms of you mentioned listening to fix win or learn can you walk us through this I just have this idea that a lot of the time we're listening for a purpose and mostly that purpose is hidden from us. But if we were to really think about it, our purpose is to win, to convince the person of something to convince them that in this case it's that they don't need to be so sad or they don't need to be so anxious or it's not really that bad or it's all going to be temporary or whatever it is. right like to try and make the problem go away um that that i call that listening to win and then there's like the problem solving nature of us and where where i was doing this thing where i'm looking for have you tried this supplement have you tried this journaling practice have you tried this meditation practice that's like a listening to fix like how can i see your

problem and use some of my expertise to make it go away and then i think that's we have to actually really try to listen to learn, to go in and say, I don't have the solution here and I can't make this go away. So how can I know you better? How can I understand the world that you live in or the problem that you're seeing in some deeper, richer way? And I think this is like a very life-giving practice right now. And I think it's a very difficult practice right now. There's a way it's more difficult and there's also a way it's more necessary. Well, let's go really deep on this listening to learn thing. I love the framing of that and I want to make it more tangible for people.

Can you give me, with it sharing friends' names or anything, can you give me some examples of how you're practicing that with them and the results that you're seeing and then importantly like how you're practicing that with yourself? Yeah, yeah, I love that question. So I have friends who are, because I run a global leadership development firm, there are about 50 of us in this firm, but we are all independent entrepreneurs that live under the same umbrella. I don't know what your business looks like, but that's what my business looks like. And for, you know, 90% of my colleagues, their income just disappeared, like all their income

just disappeared. That's so tough. And so I've got a lot of colleagues who are in panic, right? Like, they're not going to be able to pay their mortgages, like they're in panic. And it also looks like if we're not going to be able to gather for some time, it's not clear how our business recovers or what it looks like. That's true of many businesses, right? But mine is one of them.

And so when people come to me, my first impulse is to, to like try to refocus them like oh what's great in your life what are the silver linings you know so that's this would be like in the listen to win kind of space like oh aren't we lucky that we still have our health aren't we lucky that we still that you know we still have our parents I even had myself and I happily I've learned to filter before saying but I even had the thought arise for me with one such person who is having this question, oh, aren't you lucky that your parents are dead so you don't have to worry about them?

I mean, this is how crazy this voice is, like grasping for these kind of, like, almost ridiculous ways to combat the reality of these people's worlds. So once you pass this, like, listening to when thing, which is what I was just describing, I'm more likely to lodge into listening to fix, which is, you know, have you tried this? What have you tried there? Tell me about that.

Have you tried this solution where I'm trying to deal with the problem itself as though that's the main thing? Like, how do you get mortgage payment for this month, which in sometimes, it's like super helpful. Sometimes this is an awesome thing to do. But when somebody comes to you in pain, it's almost never, I'm worried about this one thing. It's really like, my world is falling apart and I'm terrified. And so this is the conversation we've been having is, wow, what is the hardest part for you about right now? Like, what is, what feels most at risk to you? And out of that conversation, we get into a place of what you cherish the most, which is,

is a very beautiful conversation. And you get to, like, what is the core purpose of your life that you are trying to, you're trying to live out in this particular profession, which is a very beautiful conversation. And from there, people find their own wisdom, their own solace. And it's not eating more greens or putting on a happy face. It's like, oh, I can, can connect to something that's bigger than me, and that brings me some kind of peace. You make it sound so simple. I'm just trying to imagine in my head somebody sort of like calling you and saying, Jennifer, you know, I'm super stressed. I can't pay the mortgage or I'm going through this incredibly tough time with my spouse. And I don't know how I would react to that, right? Like it would sort of be spontaneous for me. Right. And I would probably flip into problem solving mode. Yeah.

Yeah. That's for me, that's the biggest, that's the, like the, the sexiest road that I'm most likely to fall into. And I have to, I have to allow for more silence, right? And just let people be. How do we catch ourselves? So silence is one way. And then how to reorient mentally? Like, how do we actually change that behavior, right?

So I want to be a better listener. I want to listen to learn from people, and I want to be more understanding and empathetic instead of just jumping to problem solving. And so I can pause, and then what? For me, it's about getting curious. For me, it's about how can I... There's a way when I'm trying to solve something, I lose the person I'm talking to, right? I make a kind of an object of the problem and then just look at that and this question about how can we be with the human that we're with and ask questions like, you know, what was for you, how does this challenge your sense of yourself, right?

How does this shape who you think you are becoming? And ask some of those deeper questions that help illuminate the human that you're with. I find that I get really, really curious. I know what it would be like for me, because I'm in, you know, much the same situation. I know what that feels like in me, but I don't know what that feels like in them. And that's the thing that has to awaken my curiosity. What does that feel like in you? Is that the right question?

Like, I don't know. Like, we have such, the way that I'm thinking about this and totally like push back, if this isn't right, is we're often taught, I think a large part of the problems that we experience in life are because we suppress our emotions, right? We don't allow ourselves to feel them. We push them down and we sort of hide them. And then they bubble over every now and then, whether in a relationship or whatever context. and we push them down again and we never actually just allow ourselves the experience of feeling them.

And I think now is an awesome time being at home with not only your kids, but your partner, your family, even your close friends, right? And trying to work on your ability to feel your own emotions, but then your ability to give other people space, comfort, and security

to feel their emotions without without having that, jeopardize or maybe it's psychological security right without feeling like that's going to jeopardize their relationship with you and part of that comes down to i think the freedom to explore the emotion without being held to almost what you're saying or feeling because we're so like we're so quick to jump on other people oh you said this you said that or um and we're so since we don't explore our own feelings is really hard to explore them with other people. But how do we provide that outlet? I mean, I think we,

I think you're absolutely right. We have to provide it for ourselves and for other people. People are constantly talking about the roller coaster they're on right now. We can give space to that. Wow, what's that roller coaster like? What does what does the top of the hill feel like? What does the bottom of the hill feel like? What's the what's the space in between? Often I find metaphors are really helpful in holding meaning in this world, which is true in complexity in general, the metaphors hold their great big containers for meaning, but have somebody play with a metaphor, like, I'm like a tree in winter or, you know, whatever metaphors you hear them say are useful, things to listen for and to hook on to and to explore together. Emotions are the same way. These are really big containers

for meeting. What does it mean when you say, I'm afraid? What does that, what does that feel like, taste like? What is it, what is that for you? What does it make you think about? What does a voice in your head say? And so I think it's these, I think in general, we try to smooth over strong emotions in ourselves and in others. And I think you're absolutely right that one of the things that could happen right now, the seeds that could be planted for the future, are the seeds of us actually being able to live with the fullness of our humanity. Like, we've been trying to paper over death, and right now we're living with the fullness of the possibility of death, right?

We've been trying to paper over illness and agedness and, like, put those things away to one side. And now we've all said, wait, I'm going to stay in my house. for two months to protect people, right? Like, this is what I'm going to do. And so I think that there's a chance now for us to reclaim pieces of our humanity and expand into them. I think that this is a possible seed that we're planting right now.

I like that a lot. I'm still trying to, I love the questions that you're asking. When you ask them, I'm like, oh, that's so obvious. Like, walk me through. What does it mean? How do you feel anger? How do you feel confusion? How do you feel this anxiety?

But in the moment, I never think to ask that. I think it's about getting curious in a whole different way. Like, I think the curiosity that we tend to carry around with us is like, what's going to happen next? How can I fix it? How can I make this go away? Like, that's the level of curiosity. And that's not a complexity-friendly level of curiosity, right? because actually the complex world

doesn't let you do that kind of solving and fixing in the same way. Like what's the meaning of this? What are all the possibilities here? What's most unexpected about this? What are you just beginning to see? These are like very complexity friendly questions. And if we could start getting curious in that way,

then I think we would be not only better listeners, but also better livers, thinkers, users in this world of ours. That's an excellent point. How do your friends feel or your colleagues or your clients, I guess, in some cases, like after you have a very listening to learn conversation where nothing is resolved? Because for me, the resolution is the sort of like win, if you will, or fixing the problem. But if you have a very listening to learn conversation, there's no resolution at the end.

So what happens? I know. That's crazy. And sometimes I can really sit with that and think, oh, that was very beautiful. And sometimes I'm like, wow, I just did nothing for this person. I just did nothing. And then I'll get a text that says, I found that conversation incredibly helpful and I'm in a much better place now. Thank you so much. Or I had an insight in that conversation that just makes the next way so clear to me. or that problem that I was really carrying, I don't even know why I was so upset about it in that moment, or whatever it is, right? But actually, by not trying to solve or fix, it seems like paradoxical. Sometimes it feels even miraculous. A deeper order solving or fixing happens. So that's other people. How do we do that with herself? I think it's I think for me I can only talk about for me here for me first it's about letting myself experience these emotions without without again I guess it's without trying to fix them or tell myself I shouldn't feel this way there's a ton right now about you shouldn't be upset look like you're in a so much better place than so many people you shouldn't be complaining you shouldn't be complaining you

shouldn't be anxious, you shouldn't be afraid, you shouldn't be sad, like you shouldn't be any of these things because there are people who have it so much worse. And we could just rattle off whole categories of society that have it worse, right? But actually it's completely unhelpful. That comparative, you shouldn't feel this way because other people, like this is a completely unhelpful self-talk. And now I can recognize it as well, yeah, I understand. Comparatively, I have it really good, and I'm only living this life. This is the only life I have. And so I can't compare myself to those other people in this moment.

Right now, I'm feeling sad because I've lost many things in this moment, and I need to grieve those things. And then I can be asking myself actually these same questions. What's the hardest thing for me about what I'm losing? What's the thing that makes me the most anxious? What does my anxiety or my fear or my sadness feel like in my body? And then I can begin to ask, and what else is there with it? Like what other emotions can I also feel when I really settle into grief?

What else do I feel there? Well, actually, I feel grief. I feel fear about losing my parents and other people that are precious to me. I feel afraid of losing my livelihood and a professional. that's mattered so much to me. And suddenly, if I really go into that tunnel, I feel awash with gratitude. Like, I feel a wash with love for my parents.

I feel a wash with gratitude for the fact that I've been able to have for this much of my life, a profession I find so satisfying and life-giving. Like, actually, when we go through grief, we find love. We find commitment. We find great.

gratitude. We find beauty. That was beautiful in itself. How do we foster love in this, this time, like with our partners and our kids, and to some extent with our colleagues and coworkers? How do we show that in a way that doesn't put too much of a burden on us in a way that's detrimental? Yeah, and there are two questions you're asking there, or at least two. And one is, how do we feel it and the other is how do we show it and i think they're different how do we feel i think we need to let ourselves feel right i think i think a big piece a big piece of me i know um moves towards numbing right like i move towards uh one of my numbing habits is to read the paper to you know to scan the news to check out what's going on on Twitter.

I have this like consumptive, numbing habit. What are you avoiding when you're doing that? I think I'm avoiding feeling the anxiety of now, and I'm looking for somebody who's going to say something that's going to make it clear, right? I'm looking for something. Words to your feelings almost. Yeah.

Yeah. Or... Framework to think about that. Or solve it, right? I'm looking for the article that says, oh, this thing, oh, just kidding. Like, we were wrong about this whole virus thing. These people aren't really dying.

Sorry, you can, like, just go right back to your life. Like, this is, I'm looking for something magical that doesn't exist. But I think I'm, I'm like a cell phone always looking for the signal in a place without any signal. And so I'm just searching, searching, searching. And I'm just running down my batteries. And I think the thing for me, the practice I need to do is, say, wow, what are you, what are you running from right now? What do you run in from right now? What do you, what are you actually feeling that you're trying not to feel? And very often,

it's grief or fear. These are the things that I'm trying not to feel. And then to forgive myself for trying to numb myself away from them and then go look at them, I think that helps us connect to the people around us much more deeply. If we feel our own emotions, we can be more present for them. I can just hold my daughter, you know, who has, who gets very anxious because how is she going to get a job? You know, when is her, when is she going to be able to realize the fruits of her college education? When is she going to see her friends again? When is she going to even be able to get her stuff from her dorm room? Like she just, she's never stuff. You know, know she's like she gets very anxious and upset and then she blows up about something there's

nothing to do with anything and now I can say wow yeah look at I wonder what her grief is I wonder what her fear is and I can just hold her and love her in that it's like seeing through seeing through that blow up and being like what's really going on here yes that's exactly right and it's being curious about that what is this human in front of me actually experiencing how do you have that conversation like how do you get so she blows up at you and then how do you get that conversation to be less about that immediate problem and I'm thinking of my kids here right because this happens sometimes with them too right they'll get super angry with something that's very very minor that normally wouldn't upset them and I always feel like oh that's not really what's going on

right there's more to this but I'm like what questions can we ask in that moment to tease that out to actually get to the root issue to so the thing I've learned with my kids is first I have to like go and like understand how awful this one thing is like oh that is really and really listen for like wow that email was an outrage or the fact that we ran out of this ingredient for when you were going to cook a thing. Like that is so frustrating and like really hear that. And then I sometimes dip my toe into and it probably feels like a lot of things you're reaching for you can't have right now or a lot of communication you put out into

the world doesn't get responded to or answered in some way. and sometimes I'm right and my kids will say yeah it's just like that everywhere I look and then you get then like you're in and sometimes I'm wrong and that's actually just as good they're like no that's not it at all it's just cooking is the thing that makes me happiest and now I can't do it and I'm so frustrated about oh okay it's a totally different thing that I thought it was but now we're accessing it together because now we've gotten underneath the first layer. Oh, that's super intense. But I can't rush, I can't rush into that, like, without understanding that this thing right now is a really big deal, they can't, they can't go to the next place. Like, if I try to say, oh, you're not really upset about this, you're really upset about that other thing.

It's like, screw you, mom, no, I'm really upset about this right now. Well, that's problem solving too, right? like you're telling them how they feel and what they should feel and yeah yeah it's this whole how do we be human with other humans which is an eternal sort of struggle that's now maybe magnified or amplified by proximity you know I worry about sort of the mental health crisis that might come out of this not only for the kids but for the adults and then the disconnected sense we feel of being part of something larger like we're all in this together so on some level we're feeling very much a global citizen and for the first time in history perhaps we're

all focused on the same problem so race borders economic status everything just goes away and we're literally all focused on one thing and that can be a very powerful and beautiful thing for humanity I think on the other side of this the flip side is like I'm worried about my kids right are they going to, you know, see somebody on the sidewalk and, you know, run away from them? Are they going be, are they losing connections with their friends in a way that is developed, you know, a lot through proximity when you're in grade four and five? And yeah, it's. Yeah, I, yeah, it's a, as you say, it's this grand human experiment on a global scale. And, and I think you're right, There are these seeds right now of connection, of interdependence of humanity.

There are seeds that are being planted right now that are very beautiful. And there are seeds of isolation, depression, anxiety, terror. Like all these seeds are also planted right now. And how do we tend, collectively tend, and nurture so that, the anxiety leads to a deeper possibility for connection, you know, so that we learn to metabolize some of those things on behalf of the greater things we're hoping for. And I have no idea how this goes. But here we are in the middle of this discontinuity.

And we are all like everyday shaping what's possible next. What do you think some of the hidden opportunities in this moment are that people are missing? I think the biggest opportunity we miss is to be kind to ourselves. This is people are trying to keep, I'm doing it, you're doing it. We're trying to keep productive. We're trying to keep achieving. We're trying to put meaningful ideas out into the world that make a difference. you know we're trying to i have clients trying to build products that are going to make people's

lives better like these are all very beautiful hopes and effort and i think there's also something fundamentally clinging to you know can can things just go back soon can i just keep the emberge burning until we're back at normal do they go back do they ever go back to normal how do you walk me through this how do you see that nothing is going to go back like there but but history never goes back like when huge things happen we don't go back we go forward and something new something dies and something new is born and we don't know what this is yet and it's very unsettling but we are in the process of making it making this new thing happen and grieving grieving the losses and I've had cancer a couple of times and I so I know something about like

grieving for lost possibility and the grief can be just endless right if you're grieving things that could have happened that now won't happen that's a limitless set and so how do we put down what we thought was going to happen what we were attached to about the future and live in this moment and what's possible now. And I think that's the opportunity we miss is to recognize it's like fundamentally new possibilities ahead of us that require pain and difficulty and that mean the world will be different. I'd like to explore the pain and difficulty there.

Like what does that mean? it does it mean getting through this moment or does it mean that like in this this on the other side of this there's more pain and more difficulty or does that just mean that we're more in tune with our emotions yeah I think isn't it always though like isn't the fundamental the fundamental challenge of being human is that we love and we lose this is the the fundamental quest is to love and to be loved. And because we're mortal, we lose that. We lose love. We die. Things change. Things end. And that's both the great beauty of being human and also the deep pain of it. And this is a

moment where that's all visible to us. And it's always been true. It's always going to be true. I'm just giving you space to, like, elaborate on that if you went to or ask any questions your thing you have or talk about how you're feeling. I think the process of change, personal transformation, society, societal transformation is filled with grief and joy. it's filled with love and loss and generally it happens to us in little fits and starts and it happens to each of us in kind of isolated ways we have our own personal heartbreak our own personal joy the birth of a baby or a new idea or when our book sells or whatever it is. And in this moment, we are united by actually having some of the same features of heartbreak, isolation, separation, fear on all of us all at the same time. It's just

all happening at once. And I just think that's an extraordinary possibility for us. So in that sense, we feel a part of something larger than ourselves, right? We're connected to this global struggle. We can feel that way, but I think also we feel alone. Like, I think both of these feelings are possible in almost in the same moment. And it's how do we recognize that both of them are reasonable ways to feel and try to coax, try to coax the hopeful story out without denying the power. of the less hopeful story.

What do you think we should be doing with our kids? Should we be sheltering them from this reality? Should we be exposing them to it in a controlled manner? Should we just be status quo? Like, how do you think of that? I mean, it's definitely not status quo. Because everything's changed for them. I think it's a great time to help them understand themselves

and what they need from the world. how are you noticing your kids need you in a different way right now they're much more do things with me than they used to be right so it's A they are enjoying the fact

the school's out and I felt like this was going to go on longer so at the end of February I sort of started a school to plan for this right and I call it the kids are in charge and we hired a teacher and we have like regular programming from 830 to sort of 130 and we used to do coding from 130 to 430. So they actually had longer school days but they enjoyed it more and it was very self-directed. Awesome. And the idea is that just continues until school goes back to normal but now we're sort of like budding into all of these

challenges. So the kids are feeling really good about this, right? Like they have structure to the day. They have a reason to wake up. They have 8.30. They're in class with, you know, five of their friends. So there's a group of them together that are going through this. And now as the schools sort of like come back online, if you will, it's been really interesting to see not only the curriculum that they're putting out, but just how my kids respond to that, right? Like I remember my son was on a call with his teacher the other day. And it was the first sort of like call that they've had and she's like oh what are you doing with this time off school and he's like what time off school like I've been in school every day from 830 to 430 and she's like stop lying and he's

like no we're actually doing this thing and then he just he was so frustrated he got off that phone call and I didn't save him right and so that was also part of it I was there when he got off but I was like letting him struggle through this with this teacher and I emailed her after but I was sort of like letting him be frustrated in that moment and then being there for him because I don't know. Like, I'm struggling with how to deal with this. And then they're also super, do this with me, right? Like, anything that they want to do is very proximity-based now,

or they used to, like, go to the basement. They would play Lego or they would even play the occasional video game or something. And now they're very much like, Dad, you play with us. Dad, you do this with us. Oh, let's play a board game. Like, they're suggesting activities that are more focused on. which also is amazing, it's beautiful, and it's frustrating. It can be both of those things, right?

It's frustrating because I have to make dinner. It's frustrating because, you know, I have to keep the house clean. It's frustrating because I have this list of tasks that I need to do in my head, and I want to be there for them in these ways, because I'm also super aware that, you know, they're 9 and 10, about to be 10 and 11. I might have two to three more years of this left if I'm super lucky. And so I'm trying to embrace all of these moments and I'm like, you know what, in three years, I'm just going to wish that my kids wanted to play a board game with me or I'm going to wish that, you know, they wanted to spend all this time with me.

But that's also adding extra, I wouldn't say stress, but definitely pressure, right? Because it means I have to fit work in when they go to bed. It means I have to do all these things that shift around a lot of things that are hard. I don't know if any of that made sense. Oh, it makes so much sense. It makes so much sense. I think the thing I'm hearing in what you're saying is, like, on the one hand, they're wanting to be close to you seems quite time limited in a way in the longer scheme. And in the short moment in the day-to-day space, actually it takes quite a lot of time. right so you're wrestling on these two time schemes that the the part of you that can see a 10-year arc is saying oh my goodness playing legoes with your kids right now is so precious because 10 years from now that's not available to you anymore and the part of you that's 10 minutes that's in a 10-minute

arc is like if I play legos with my kids I can't get the dinner cooked I can't get the dishes done I can get the laundry done and like I can't get my work done and I have all these all these things I need to do at once yeah definitely and I think I'm also struggling with the realization that the education system at least in elementary school is largely just organized daycare because I feel the kids feel and I feel like they're learning a lot more now than they did in school they're getting exposed to a lot more they're allowed to follow their curiosity and they're not broken up into this very regimented. You have 15 minutes to do this. You have, you know, 17 minutes to do this. And they can go as

deep or sort of like on the skim the surface as much as they want. And I'm realizing a large function of the school system is just to keep the kids busy while the parents work. Yeah. Yeah. And that there are totally different ways to do it. And that's troubling for me. But the, but the kids are realizing this too which is also like that's the bigger worry they don't have that vocabulary around it but they're feeling it now especially as the curriculum comes online right um for the regular schools where they log in and i mean like they're telling my my kids to go on um you know math frogger and play for 45 minutes watch this two-hour movie and answer these three questions like and they're just like looking at this going what like this isn't

A, it's not interactive, and B, it's sort of like, why are we doing this? Like, it doesn't, you know, they're struggling with understanding that in comparison. So they're often coming to me at night and we have this interesting routine. We have two parts to our routine that I think really keeps the kids. And I connected, no matter what's going on, we sort of like wind down and we start reading. We all get in my bed at 8 and we read until about 9. and that's like connecting and cuddling and we'll talk about things

that might have been frustrating during the day and then first thing in the morning I taught them when they were really little to get out of bed and come crawl in my bed first thing and so when they wake up in the morning they come cuddle and those give us the opportunity to be like oh like here's the day lay it out for them and you know

they know what to expect and also like to talk about anything that might be bothering them about the day before or any fights or arguments they've had that are sort of like unresolved and I find that that now more than ever that it's actually helping them and they're looking forward to it whereas before it got to be something that they did right like they did it because it was habit and it was routine and they were getting older so

that was totally expected on my part right like and now they're looking forward to it they're like can we go read can we cuddle longer can we like and it's been a really that part has been so beautiful and so brought me a lot closer to them but I mean there's a lot of I think I'm lucky I mean they sort of like they're aware of what's going on but they don't seem to have any anxiety around it they don't seem to have any stress around it at this point right and I don't know if that changes at some point but I'm super attuned to to their feelings about this and how they might change and but I don't know how to respond to them if they do right like if they they start crying about not being able to see their friends.

I mean, that's really sad. And then the problem solver in me immediately goes to, there's nothing I can do about this, right? Like, yeah, I get it. A Zoom play date or a Google hangout is just not the same. And that's frustrating because I want to be in a lot of ways. I think a lot of parents want to be problem solvers. But then I also wrestle with my kids need to figure this stuff out, right?

Like, and I don't want my kids dependent on me and I don't want to be a helicopter parent and how do I, how do I wrestle with these competing sort of emotions? I mean, it sounds like it's all there right before you, right? And I think as parents, one of the one of the things we need to provide is a platform of safety where kids can learn to metabolize their own emotions, like where they can feel a thing and process it and have it. run through them instead of deny it or push it away. And I wonder about these rituals you've set up as kind of like a metabolic support system in a way. You know, the physical time together, cuddling in bed, is like incredibly important. Touch is incredibly important to us. We're primates.

We are soothes. there are a whole series of hormones that are very good for our immune system that aren't released unless we were touched. And so this creates that context for them. It's quiet space. It's imaginal space where you're reading together, where somebody could stop reading and talk about being afraid and then go back to reading. It's not like a, like, I need to find a space for this to happen.

There's a space that already exists. And so there's a place and outlet. for the processing of this. I mean, it sounds like this particular ritual of yours is a way for you to be available to one another. And it makes me wonder about, like, the, you clearly don't wrestle, or I say you clearly, I haven't heard in your description a wrestling

with, like, I'm not being productive between eight and nine, and I'm not being productive in the morning when they come in, which you could wrestle with. But I haven't heard you talk about it. It just sounds yummy. But there are like there are Lego times when you are wrestling. And so I'm wondering what the difference is for you between those times. Well, I can't be with them 24-7 and function as an adult.

And then I feel guilty about that too, right? Because I know there's people who have very different lives and they can be there. for their kids at all these points, and then I struggle between maybe I should be and maybe I shouldn't be. And I'm never worried about productivity on a daily basis. I'm worried about the aggregation of days. Like any given day, I'm super fortunate. I don't have to be productive. But if I'm not productive for a series of days, that's a much different problem. But it compounds too, right? So like the sort of thinking about that as different. But going back to the kids, it's like I need, I don't need space to make dinner,

but maybe one thing I could do is involve them more in that stuff to see if they're interested in making dinner with me. But then making dinner, like for your daughter, it sounded like it was carthetic. And it's the same way for me, right? Like it is a very, I love cooking. I love sort of being in the kitchen. And I love, I find that I'm a lot less stressed

if I pour glass of wine and make dinner, like a long dinner, even if it's like four hours or something, like it's just fun. And there's part of me that's like, that's a very giving thing. Like I like sharing things with people. I like the experience, the socialness of dinner. I like giving people nourishing whole foods and being there with them. I wonder if there's part of me that worries that if they're helping me, it's less a gift for me to them.

Like it changes that dynamic. I don't know. I mean, it could be many things, right? It could be less of a gift. It could be that is your time to lose yourself in an activity that you love and not have to worry about, you know, is everybody getting enough chance to stir the pot or, you know, whatever that is. I mean, I wonder about whether there are spaces, and I wonder about this for all of us, whether there are spaces where we are able to claim. for ourselves, it's really good for me to do this and therefore I'm going to take time and I'm going to do that. And I'm going to, just as our space for us between eight and nine is sacred

space for me, my space between six and seven to be cooking dinner, that sacred space for me. And I'm not going to regret what doesn't happen for other people in that space because that's that's what I need and I'm not going to be torn in multiple places I know how to not be torn in multiple places I have to give myself over into it and this is one of those things I'm going to do what's your sacred space I love to write so I blog I write books and stuff but the for some reason the blogging is like I need to do that so much that when my kids were little I would sometimes get a particular tone of voice with them. And one of them would say, mom, I think maybe you need to go right. And I was like, of course, my first reaction in that moment was, screw you, that is not what's

going on. And then actually, well, yeah, that really was what I needed. I love to write and I love to bake. These are my two, my two things. I love to cook also, but I particularly love to roll pastry and cut butter into flour and whip and fold what is it about baking i have loved baking so i think some of it is your nourishment idea like i've loved baking as a way to give to other people and to be um it's a piece of my identity is to be sharing and to be um giving of myself so there's there's an identity piece for me in that and I there's also just the sensual pleasure of creating something and I particularly enjoy baking it's like naughty it's you know it's not wholesome it's not I'm a vegetarian I've been a vegetarian

forever and so I have like very wholesome eating practices except then I'll make you know I made earlier this week I made this beautiful orange cake with a glaze had no redeeming nutrients at all, but it was delightful to fold and to beat and to cook and to see what it tasted like. So yeah. I think part of that is like going back to we do you, you do so much and this is my hypothesis so, you know, correct me here. Like you do so much with your brain. This sounds like also a very hands like you're doing a craft you're doing something that's visible that's tangible in a way that a lot of your work isn't necessarily yeah i think that's absolutely a piece of it and it's

about um and it's i love the idea of sort of making something particular out of all these unparticular things you know you start with the same seven ingredients and you can make a thousand different flavors a thousand different sorts of things and so it just feels a little bit magical to me. So, yeah, those are, those are my things. And for years, I thought, oh, I need to bake with my kids. And I did. I baked with my kids and, and they did most of the fun bits. And I did most of the cleaning up and, you know, the measuring out and that sort of thing. And it was like not until a couple of years ago. And my kids are much older than your kids, right? My kids are 19 and 18 and 22. And it was a couple of years ago that I realized, no, sometimes.

I just want to be by myself. I just want to do this alone. And I want to do all the bits of it. And now I recognize that. Now, now this is the thing. Like, can I craft space where I'm just doing something delightful for me? Your kids are older. What are the things that you did with them when they were sort of like 10, 11, 12,

that you really appreciate it now in a way that maybe you didn't at the time or things that you consciously did that you're like, oh, that really worked for them? I think I have always been fascinated by the way their minds worked. And by the way they thought about the world, the way their emotions worked. And so I have tried to practice listening with them for, you know, as often as possible. And I feel like that has actually created between us a really, really solid, a solid. solid relationship.

And also, fascinatingly, it has created kids who listen really well. I mean, not always, but actually have the capacity to be fully curious. My daughter's a psych major. My son's into philosophy. They're like very curious about the human condition and the way the human works. And I think a big piece of that comes from listening deeply to them. I think that's beautiful. I like how you went from their minds to sort of their emotions to you.

That was an interesting sort of like way to go about that. What do you think is the difference right now between the spouses who are going to come out of this stronger, the couples, the relationships that come out of this on the other side going like this was a great, not test. Maybe that's the wrong word. But like we came through the fire together and like I feel more confident, more comfortable and more secure. and the couples that come out of this going like, okay, we're done. I mean, I think a lot of the couples who come out thinking we're done when in thinking we're done.

And this just amplified it? Yeah, yeah. I think there will be a lot of things. This doesn't change the direction. It just changes the volume. That's interesting. And that might be exactly the right thing to happen. right like it might be exactly right for people who were in a relationship that wasn't

particularly nourishing to come to the end of this and say I really I deserve to be nourished by a relationship but what if you were thinking that going in like just walk me through that and now you have this dread because you're like what if I don't feel like I can't live now do I have to wait 18 months do I wait like two months is it like how How do you walk through that? I have no idea. I have no idea. I think that this question about how do we want to live our lives

is going to become more and more apparent to us as we are having so much of the control of our lives out of our hands. The things that we can control, we're going to control harder, I think. And so I've been thinking, this doesn't answer your question, but I've been thinking, where do I want to live? If travel is going to be significantly curtailed, I have a house in New Zealand, I raise my kids, and right now I live in London where we rent a house, and these are two different lives. And up until now, I haven't had to choose, and maybe in this world, I have to choose or choose something else. Right.

And who knows what our business will do. So, like, all these questions come in. But I think it's the same for us in relationships, although I think it's also a time where we can see what's great about this relationship and could more of it be nurtured, right? So they're the relationships that are already on a path to ending, right? And I think that path might get sped up, and I'm not sure that's a bad thing. there are the relationships that are already super close and they might be closer and more grateful for each other at the end of this and that might be a great thing and then there's like most people are in the middle in either of those two like clear categories most people are like

having human relationships with other people that are sometimes really lifegiving and sometimes really annoying and lacking and now they might even experience both of those things bigger than they experienced them before and that's about how do we notice our own emotions i mean i it's like the same thing leaders need to do it's like this how do we notice the emotions i'm having in this moment and how those emotions are shaping the way i'm interacting with you how much of this is about me it's nothing to do with you anybody could act in any way around me and i'd still be pissed off because I'm actually afraid and I can't stand being afraid. Or, you know, and how much can we talk about that and how much can I be there for you and whatever emotions you're having?

I think that this is one of the fundamental skills of this time is being with emotions, whether you're a leader or a partner or a parent or all of those things. How can I transform my relationship to my emotions and other people's emotions. I like to think that that would be a hugely positive thing for the world if we come out of this more in touch with who we are and our emotions. And we drop sort of, by looking inside of ourselves, we drop this reliance on society or this external scorecard to tell us like how we're doing or what's important or what we should feel guilty about.

And we start internalizing it and being like, oh, I don't need to listen to that message from society. I don't need to buy these things to be happy. I can be happy with these with a better understanding of myself, a better connection to my spouse, a better connection to my kids, a better understanding of what makes me happy. And maybe it's not buying a new car. And maybe it's not all these things that we're sort of distracting us from ourselves. Yeah. I think I think that's possible. Right? I think that's what we're seeing is that the conditions are created where we are able to notice that. We're able to notice is what was I doing before to numb? What was I numbing against? What if I actually felt that? What would I need to change in myself or the conditions of my life to be able to stand feeling that or to be able to change that feeling? I think it would be extraordinary for the planet, right? If we could be in ourselves instead of being in the production and consumption game and be nobody really wants a new car people want to be loved and respected right like this is they they they metabolize

that emotion when they can't feel it fully and they think that they want a new car but the thing that they actually want is to be loved loved and respected like this is what we really want as humans and if we could be more connected to that, yeah, I think it could change how we interact with the planet, which could fundamentally change our possibilities as a species. We've been talking, I've been talking for years about what would it take to transform us, to connect us, to help us be more aware of the complexity and the interdependency, that are always there, whether we see them or not.

And now in this moment, here they are. We're aware of them. And now what do we do? How do, like, so that very human desire to signal that we should be respected or crave respect. Like, how does that manifest itself now? Like, how does that, for the people that transcend that, it's beautiful. But for the people that still have it, what does that look like? You mean, while we're still inside?

Yeah, like, well, we're still inside. Like, how do you, how do you signal that importance? How do you? I think you're on a lot of Zoom calls, a lot of hangouts, right? I think you're issuing orders as much as you can. You're trying to control. You're getting people to write your reports about things. You're, you know, I think that all these ways are ways of knowing that we're important

that we're making a difference here when we're, you know, when we're locked inside. Switching gears a little bit here, just what are the things that people who run companies can do to make it easier for their employees to make it to increase maybe the, not the number of communication, but the actual transmission of communication in this time and just to be there in multiple ways that they've never had to be there before? I think a piece of it is for leaders to manage their own. own anxiety, not try to get the company to produce things for them that makes them feel

as anxious, like more reports and more predictions and more scenarios. So I think that there's that piece of how do I not let my need to control things actually make it so that I'm working everybody around me to death. And then once some of that quiets down, how do I sit with someone in grief or in fear and not try to fix it? So leaders need to do whatever they can to make things as safe as possible. It's exactly like parents need to do. Do whatever they can to make things as safe as possible and not lie or craft impossible things to make it safer. And this is a very hard thing for people who are trying to create contexts that really matter to lots and lots of others.

So creating that context, finding a way to make whatever moves we can make to make things safe and to communicate that safety and then for the rest of it to be able to listen. What are the ways that creating psychological safety is different now? because you don't have physical proximity, which is so important to us, I think, as humans, on some level, we have almost a biological instinct to get a sense of presence from somebody, and we get a lot of trust from that. They're sort of like response, not only their face, which is harder to see on Zoom call, but we pick up on a lot of different cues, but now we can't do that. So how do we create that psychological safety, or at least provide the environment where it can flourish?

I've been talking to leaders a lot about arriving. Like, how do you arrive at a video call? Leaders are so harried. They've got their minds on 600 things. How do they actually breathe and arrive? I think you're right. We can't sense each other as well. And so our presence needs to be kind of,

our presence needs to be almost more three-dimensional since we're dealing with one another in two-dimensional ways. And so how can we eat? in our own living room or bedroom or home office or whatever it is. Feel ourselves on the chair. Feel our feet on the floor. Breathe in to settle our nervous system. Breathe out whatever the last meeting was

so that we can be fully available for the thing that's happening right in this moment. I think that's super important right now. I think that creates a safety that's almost, Almost, I think it's just a shocking amount of the safety we feel is by getting the actual full presence of other humans who are not distracted by another screen or half present, but who are actually there. And then I think really making an effort to hear everyone's voice and to welcome outliers, to see and welcome outliers in this place. Because there's a way that our fear of being thrown out of the tribe is amplified right now. In some ways, in like very legitimate ways because companies are laying off.

But also this isolation, as you say, is not so good for the body. And so our fear of being thrown out of the tribe is really strong. And the possibility that we might conform more, do whatever we say, actually go in the wrong direction from the kind of self-assified. actualizing that you were describing into the opposite of that, which is like, I'll say whatever you want, I'll do whatever you want, what do you want, what do you want, what do you want, what do you want, I'm just going to produce whatever you want, that we need to help people understand. That's not what we want. And leaders need to actually really seek for people to put

that down, which is really hard because the leader's nervous system is also saying, I want you to do what I want, I want to control you. Not because I want to control you, but just because my life feels out of control and it makes me really happy when you agree with me. It makes me really happy when things are smooth. That makes me really happy. So how do we continue to be able to scan widely and allow diversity, welcome, cherish diversity? And this makes things safer, right? Because then I feel like more of who I actually am is allowed.

And that's the ultimate and psychological safety is if you can allow. more of me and my full thoughts and experiences. Yeah, it's beautiful. And a lot of that we can do if things sort of like go back to a more normal state. Yeah. Like we can be present, right? Like we can be off our devices. We can give people a lot of the same sort of things that maybe we took for granted

or maybe that our physical 3D proximity like overcame. I mean, people are talking about they've, They've known these people that they worked with for 10 years, and they've never been in their home or seen their kids or knew that this person had a cat that she cherished. And now the cat's walking in front of the camera all the time and she scoops it up with such love. Right. And suddenly there's a new dimension to this person that you knew from finance, you know? Well, the work life boundaries have disappeared, right? In the sense, like when you invite somebody into your house, that's a very intimate thing.

and now you're forced to, right? That's really all the time. Yeah. Even though it's not a 3D presence, it's sort of like you're showing people as part of you that you've kept from them or divided, like psychologically divided. I remember one day I had a colleague that I worked with, and he was extremely introverted and very compartmentalized. And we spent, you know, eight to 10 hours a day together for seven years.

Like I thought I knew this guy really well. And then I ran into him one day out with his wife and kids. kids. And he panicked because it was like these two worlds colliding, right? I can see this look in his face of like, oh my God. Like, and I'm like, you know, it was sort of like interesting. And it made me, this whole experience made me think of that because people are seeing this other side of people that's very personal. Like, what's that picture in the background? Who's in that? Like, tell me that story. Why do you have that piece of art? Like, I didn't even know you had a cat. Yeah. And, and as you said, these are.

some of the possible beautiful side effects that we could nurture and create and whatever's next might include more of our wholeness than what has been has welcomed because we might never be willing to compartmentalize in the same way. I think that's a beautiful place to leave this off, Jennifer. I want to thank you so much for your time. Thank you. It was wonderful, wonderful hanging out with you. and um it feels like it's been too long like every time we talk it's it's i agree i agree we should do it

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