The Knowledge Project with Shane Parrish - Winston Weinberg: Speed, Stress, and Better Decisions

Episode Date: May 12, 2026

Winston Weinberg is the CEO and co-founder of Harvey, the AI platform built for the legal industry. In this episode, Winston explains how AI is reshaping legal work, why judgment becomes more valuabl...e as routine work gets automated, and how to build the prioritization muscle required to move faster, stay focused, and make better decisions when everything is changing. He also shares the operating principles behind Harvey’s growth: make decisions faster, treat most choices as two-way doors, use stress to build resilience, prioritize the one thing that matters most and the Google Doc that drives it all. Harvey began with a simple test: take real legal questions, run them through GPT-3, and ask experienced lawyers whether they would send the answers with zero edits. On 86 out of 100 questions, three out of three attorneys said yes. This is a conversation about AI, law, speed, resilience, and building in a world where the bar keeps getting higher. ------ Timestamps: (00:00:00) “The List” that Powers Winston’s $11B Business (00:02:20) How to Say “No” Like a CEO (00:07:26) The 3 Principles for Strong Decision-Making (00:08:18) How Harvey is Changing the Legal World (00:11:36) One Cold Email to Sam Altman that Changed Everything (00:12:56) The Demo Strategy that Shocked Investors (00:17:55) Advice Winston Didn't Take (00:19:34) The Deal that Almost Killed Harvey (00:21:56) How to Build Resilience to Failure (00:24:00) How Winston Hacks His Stress (00:29:36) The Key to Creating a Sense of Urgency on Your Team (00:31:29) The Kinds of People Not to Hire at Startups (00:35:09) How to Screen for Resiliency in Interviews (00:41:49) Winston's Advice for Law Students (00:45:28) Would AI Make a Better Lawyer than a Human? (00:48:54) The Future of Agent-Powered Law Firms (00:49:14) Will AI Cause Law Firms to Shrink? (00:52:45) Can AI-Only Law Firms Exist? (00:54:52) Why Legal Costs Aren't Going Down (00:56:48) Three Principles All Entrepreneurs Need to Follow (01:00:54) How Winston Defines Success ------ Newsletter: The Brain Food newsletter delivers actionable insights and thoughtful ideas every Sunday. It takes 5 minutes to read, and it’s completely free. Learn more and sign up at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠fs.blog/newsletter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ------ Follow Shane Parrish: X: ⁠⁠⁠⁠⁠⁠https://x.com/shaneparrish⁠ Insta: ⁠https://www.instagram.com/farnamstreet/⁠ LinkedIn: ⁠https://www.linkedin.com/in/shane-parrish-050a2183/⁠ Follow Winston Weinberg LinkedIn: https://www.linkedin.com/in/winston-weinberg/ Harvey: https://www.harvey.ai/blog/author/winston-weinberg ------ Thank you to the sponsors for this episode: +CoinShares: Delivering Reason to Digital Asset Investing. ⁠https://coinshares.com/⁠ +Granola AI, The AI notepad for people in back-to-back meetings: https://www.granola.ai/shane Check out the Granola Notes. HeyGen is a message-first AI video platform that helps people and AI agents turn ideas into professional video in minutes. Try for free at https://www.heygen.com/ Join the salty rebellion: https://drinklmnt.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript
Discussion (0)
Starting point is 00:00:00 the next, you know, year or two years are basically going to define the companies that are successful for the next decade, probably, right, if not more. I want to double click on this massive 200-page, 400-page Google document that you have. How would you describe that to somebody and how do you use it? So basically, I mean, I can break down the whole document. So at the top, it basically has, like, the couple things that I want to remember, right? You know, kind of like motivational things. Some of the ones that I care about the most are prioritization. Like this is something I think people have a really hard time with
Starting point is 00:00:35 is every, you know, like three to six months, you have to completely redo how you do prioritization as a leader, I think. And if you don't, you're really going to start messing things up. And then it has the top three documents that I care about, tracking. And so, you know, if I'm concerned about a certain part of the org, then it will have, you know, like a revenue tracker. If I'm super concerned about like post sales or we need to do much better like customer service on the back of things like that,
Starting point is 00:01:01 It'll have a document there that has like a bunch of stats on that, right? And then under that, it'll have what are the three goals for the quarter? And almost always it's usually like one higher, like one product feature. I mean, we ship now, we're getting to the point we're shipping like four new products every quarter, which is awesome. But, you know, the one I care about the most or I need to focus on the most. And then like one major area of the company I need to fix. and then after that it will have my daily list. And I think the thing that's good about it,
Starting point is 00:01:36 like all of the company dashboard stuff and motivation, like I think everyone has a version of that. The thing that I think is actually good is every day I rank everything I need to do. And so it's daily and then I refresh it. And then I cross them out. And the re-ranking is, I think, really important. Because what I've found is the more times I click into that doc
Starting point is 00:01:54 that's called the list and I re-rank something, the more I think about what I'm doing. like meta thought about my thoughts. And that is really good. That's when I'm prioritizing the best, by far. That's when my schedule looks the best. That's when I'm performing the best is how many times do I click in that dock during the day? Because it will make me reorg something, put something in first place in bold, and ignore everything else.
Starting point is 00:02:18 So it's more of a prioritization, like, document. What do you say no to? Most things. And I think an increasing amount of things as the company goes on. I used to say no to almost nothing. What's your inner monologue when you're sort of looking at something and you're trying to decide, does this make my list? Yeah.
Starting point is 00:02:35 Or do you capture it or do you just let it go? Like, what is that? When I get really bad at it, I ask my chief of staff to force me to write a paragraph about while I'm going to take a meeting, full paragraph, about why I should take a meeting. And it's so easy if you do it that way, because for 99% of meetings or events or whatever, you start writing the first sentence and you're like, I don't want to do this.
Starting point is 00:02:59 And if you don't want to do this and you're like, this is a waste of time, probably the meeting or the event is also a waste of time. For the things that I think are really important, when I'm like, I got to write that paragraph, I could write 20 pages, right? And it's easy. It's really easy. Yeah. And so, again, I think this goes back to like how much of your week and your day are you
Starting point is 00:03:17 thinking about what you're doing? Seriously. Like, what is the goal of the company right now? Like, what is the main bottleneck? what is the main problem? And I think, like, a good founder, and I'm not saying I am anywhere close to one yet, but the ones that I've seen, it seems like what they're really good at is two things. One is they've built a machine. And so because they've built a machine, they have time to only focus on what is the main bottleneck with the machine, right? And so those are two different skill sets, I think. And you have to have
Starting point is 00:03:51 both, right? Because if all you're doing is like bottlenecks before you've built a machine, like you're never going to hire the right stat, you're never going to get the process he's right, you're never going to build the right product. And so you have to be constantly, how do am I building out the machine? And then once that machine is somewhat built out, I think the number one goal is just how do you improve that machine constantly. And you kind of have to think about your company that way. And I think that that's hard because that means you are going to be in pain 24-7. because if something's going well at the company, you are not going to be working on it.
Starting point is 00:04:25 Like, if there is a part of the company that is running super well and there are no bottlenecks, I ignore it entirely, like absolutely entirely. And I try to only focus on the things that are like burning. And I try to focus on like the number one thing that's burning. I want to come back to meetings for a second. I want to tie this to psychology maybe and maybe not. You can tell me I'm wrong.
Starting point is 00:04:44 But when you're saying no to somebody, why is it we have a problem saying no to people? You don't want to take this meeting. This paragraph, you're stressing, you're like, oh, this doesn't make sense. I don't want to, is that because we want to be light? The reason I think people have a really hard time saying no is they say yes to a lot of things that make them look good in the short term instead of being able to take the pain of ignoring it and then doing so well because you ignored it, that people back off.
Starting point is 00:05:16 So let me give you an example of this. If a third party or like an investor or someone like that says it's really important for you to hire a certain person right now, right? What you might end up doing is you take a bunch of meetings with that C-suite, right? And you take tons of those meetings because the investor says, you know, you're having revenue problems, right? And the reason you're having revenue problems, it must be because you don't have a certainty suite, right? But deep down, you're like, the reason we have a revenue problem is because there's a problem with product. It has nothing to do with anything that's going on here, right? It's not because we haven't hired a chief revenue officer yet.
Starting point is 00:05:54 It's because the product isn't good enough. But that has a delay. And so what people want to do is they want to start making improvements so that third party can see it immediately. So they'll start doing the meetings because every time you do that meeting, you get a pat on the back from your VC or someone that says, good job, you did that meeting, you're progressing. The alternative is you ignore everyone, and everyone thinks it's getting worse and worse and worse and worse and worse, and you go fix the issue that's actually an issue,
Starting point is 00:06:24 and then in two quarters or six months, all of a sudden the company is doing really well. And that's just so hard to do. Like, that is, you face so much pressure as a founder that it's really hard to do until you've kind of proven yourself. And what I've found is a lot of the best founders that I look up to They've had tons of moments where the entire outside world is like, go do this thing, go do this thing, you need to improve something.
Starting point is 00:06:48 And they just put blinders on, and they completely ignore everyone, and they go do the hard thing that they know is actually going to fix the problem long term. And then six months later or a year later, I mean, hell, sometimes it's 10 years later, they're right. And I think that that's the reason people have a really hard time saying no is because you get instant gratification from making progress in the way that people think progress is made. You don't get instant gratification from being like, I think you're wrong.
Starting point is 00:07:16 And I know the business better than you do. And really, I need to go do this other thing. But that's going to take me six months to prove you wrong. That takes a lot of conviction and a lot of discipline to be able to do that. If you were to create a Google document of your principles for decision making, what would be in it? So determine if something's a one way or two-way door immediately. Like, that's the first thing, right? With the idea that baseline 99.9% of things is a two-way door.
Starting point is 00:07:42 The second thing is, go back to what is your number one priority right now. Like, what is your P0, right? And based off of what your P0 is, does this help the P0? Does this hurt the P0 or is this irrelevant to the P0? Why that's important is if it's irrelevant to the P0, it doesn't matter that much what decision you make. And so just do something and go. If it's negative to the P0, isn't it like takes distraction away from the P0? The decision is no. Full stop. And then three is be realistic about who is going to be doing it.
Starting point is 00:08:17 How would you explain Harvey to somebody listening to this who doesn't work in legal? What we're doing is building a system for lawyers to use all of these models to do their work in a much better way and much more stream-blind way. That's an incredibly broad explanation for what the company does. Another way to think about it is we are basically tracking the progress of all of these models in the system and applying it to an industry, right? So in a way, what you're kind of doing is building like a legal brain, right? And it's the same thing that other folks are doing in other verticals, like in the medical vertical, it's like what you're trying to build over time is a medical brain. There are a lot of things to break down there where what you have to do is, okay, where is a
Starting point is 00:09:02 model going to do a lot of the work, whereas a human can actually be reviewing this? How do you change the processes and structures of legal departments and law firms? How do you change the process of delivering these services? It's less just, hey, we produce a product. It's actually these products are transitioning to how does the product redefine how the profession actually operates. So was there a moment when you were an associate and you're like, oh my God, we need to start this firm. What happened? So I got very lucky where I met my co-founder.
Starting point is 00:09:34 Gabe. Yeah, Gabe. And he had a background in AI. research. So he was one of the first folks at the Google Brain. He was the first Google Brain class, actually. And then he worked at Meta after that. And we became really good friends. We lived together for a while. And he at the time was trying to kind of push LLMs at meta, like pretty, pretty hard. And at some point, I was like, can you just like, what is an LLM? Can you show me one of these things? And what was available at the time was a public access point, API.
Starting point is 00:10:07 to GPD 3. This is like early 2022, right? And so everyone had access to this. This is very public. I'm very confused at why not more people use this in like other industries or just we're talking about it. And I started messing around with it. And the first thing I actually did with it was I used it to like help run a dungeon
Starting point is 00:10:25 and dragons game. It was like the first thing. It was actually really good at that. And I used it for that at first. And then I was on a pro bono case and it was for landlord tenant law. And I don't know anything about landlord tenant law or like I, learned a little bit in law school, but I didn't remember it. I started using it to do very basic, like, here's a fact pattern, here's a statute in California, you know, apply this fact pattern
Starting point is 00:10:46 to the same statute or the statute to the fact pattern, and it got really good outputs. Then to kind of, like, test it even more, we went on R-slash legal advice, which is a subreddit where people ask a bunch of legal questions. And the end is almost always like, can I sue somebody? And we grabbed a bunch of landlord-tenant questions in California, and we ran this chain of thought prompt over them, and we basically gave it to three landlord-tenant lawyers. And we said, somebody asked this question. We said nothing about AI. Just somebody asked this question, and here's the answer from a lawyer, right? Would you send this? Like, if you were the lawyer here, would you send this with zero edits? On 86 out of 100 of those questions, three out of three attorneys said yes. And that was the,
Starting point is 00:11:30 oh my God moment for me and for my co-founder or we said we need to do something in this industry. And so what happened next? You get this, you get the response from the lawyers and you're like, holy shit. And then what? We, so we got all of those outputs. And the thing that was happening kind of like simultaneously is Gabe had some friends that were thinking about joining this company called OpenAI. We basically said, hmm, we're using GP3 to do this. Let's just cold email, Sam, Sam Altman, and the general counsel at the time, whose name is Jason Kwan, I think he's the chief strategy officer now. And we emailed them the results. And we basically said, I mean, the body of the email was basically, did you know that the models were this good illegal? And we emailed them
Starting point is 00:12:14 that. They got back to us, like, pretty fast. We met with Jason first and just kind of like went through what we did in the process with Reddit. We showed them like our chain of thought prompts and things like that. And then we met with the rest of the leadership team on actually the 4th of July and we pitched them our idea for the company and we raised money after that. And they were your original investor? Yeah, we didn't go to any other VCs or anything like that. I mean, I don't have a tech background and I'm not from the tech industry. So I mean, this really was, hey, like we experimented with this.
Starting point is 00:12:45 We think this is an incredible direction. If these models get even slightly better, this is going to change this entire industry. Did you know how good they are right now? And do you know anyone doing this? Talk to me about how you use. used to convince lawyers that this was viable and good product. Yeah, the hardest thing to do in the beginning was actually get lawyers' attention. And so what I would do is I started, I was a litigator.
Starting point is 00:13:12 So I'd started with litigation examples. And there was a nice advantage where a lot of what you file, if you're in federal court, it has to be published online, right? And so I could go and I could find the last thing, like argument that they made. And I could actually find the document where they made that argument. And so on the demos, what I would do is I'd grab that. And I'd say, what's good about this argument? Could you argue against it?
Starting point is 00:13:37 Like, how would you? How would you poke holes in this, you know, this contention, things like that? And you'd go from the lawyer, like, I used to have demos in the beginning where lawyers would literally be on their phone. I would show them, I mean, at the time, I thought it was like, AGI itself. And I'd show them this. And they would just, like, look at their phone and not paying any attention. And when I started saying, hey, you filed a brief last week and, you know, Apple v. whatever case and you want to see how Harvey would analyze that brief and argue against you, I mean, they were completely, you know, it's like that meme where the guys with his video games like this and then all of a sudden. You locked it.
Starting point is 00:14:14 Yeah, it's like that. And they would just watch the screen and read every single word that came out of Harvey. Super risky because, you know, a decent amount of time it would hallucinate and get something wrong. And if it hallucinated, the lawyer was like, okay, this is useless, like, get me off this demo. But when it worked, it worked super well. The riskiest version of this is we did it during our Series A pitch to Sequoia, where Sequoia grabbed a bunch of lawyers that they knew and they had us demo to them. And I just, I remember Pat Grady emailed me afterwards and was like, is that what you normally do? because it got them really riled up. And, you know, it ended up working
Starting point is 00:14:56 where we picked a use case, it worked, but we found, like, an argument that they had done, and I showed basically, like, analyzing that brief, and it was a good analysis. And so I think, like, a lot of what we had to do in the beginning was literally just get lawyers to pay attention because they're super busy, right? And it was just figuring that out.
Starting point is 00:15:15 The personalization of all these demos matters so much because I don't think you get it until you really feel it on something that you work on. I feel like so many people tried chat GPT on like the first week. Yeah. And they were like, oh, it's hallucinated. And they kind of wrote it off. They're still not using it because of that.
Starting point is 00:15:33 Like, I think there are still folks that have tried this like three years ago. And they had a hallucination one time. And they're like, yeah, we're not going to do that. I mean, we had this with Harvey where we had, you know, we've had so many folks that said, we trialed your product like three years ago. We didn't think it was good enough. and we don't, we're unsure of it's improved. And then they log in and they're like,
Starting point is 00:15:54 I don't even remember trying the product three years ago. Like, this is so different. And I think that also that rate of technology change, people aren't really used to, and especially folks that are not in the tech industry, right? And with what's happening in AI right now, every release is a massive step change. And I think it's hard for people to wrap their mental model around that
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Starting point is 00:17:32 You can ask Granola to pull out action items, help you negotiate, make a decision, write a follow-up email, and so much more. I even use it when I'm listening to podcasts. Once you try it on a first meeting, it's hard to go without. Had to granola.a.a.a.com slash shame. And get three months free with the code Shane. That's granola.a.a.com slash Shane. Is there any advice you've been given, but not taken? Yes. I think hiring senior executives, I've been very up and down about it. I think I was told to, I was told to hire senior executives very, very early on, and I refused, and then I refused too long. I refused, like, I'd say about six months too long, but if I would have taken the advice when it was given, I think it would have been a huge mistake.
Starting point is 00:18:18 How did you know that you relate? I saw the impact of what happened when I hired them. The main advantage of being a founder of a company is if you are always on, which I tried to be, what you have is you have the context from day one, right? And if you're always on, your brain, all your brain has to do is do the delta between day one and day two, right? And so the reason founders are so valuable, I think, to understanding their business and looking forward and both looking forward and looking back is actually just because the cognitive load of taking everything about the business day over day makes it so you can kind of understand
Starting point is 00:19:00 everything that's going on. And it's not incredibly difficult to do that. Whereas if you're a newcomer and you just come into a company, you don't have that. And so you're starting from zero and you have 10 years of context that you have to somehow absorb, right? And so my point in answering that way is you just have a very good pulse on the company. And you can tell, oh, if I would have made this change about six months ago, this would have moved these things forward, and this problem about hiring the senior exec wouldn't have existed, and I waited a little bit too long to do that, right?
Starting point is 00:19:33 You just have a sense for it. What was the darkest moment as you were building this when everything felt like it was just caving in and you were about to give up or quit? One of them was super early on. We thought, it, we basically thought that there was going to be a way to like one shot ourselves into like building the company instead of doing it the hard way. And the way we, this was like early 2024,
Starting point is 00:19:59 so about like a year and a half into the company a little bit less. The idea was basically we were going to buy this company that ended up, it was 10 times bigger than us, people was. And about the same, like, we were trying to buy the company for the same, a little bit higher valuation than we were evaluated at. We tried to buy it. We kind of like signed actually. the deal before we had the money. So like what old private equity funds used to do, right? Like KKR used to do this all the time where they'd basically like sign the deal for the leverage buyout and then they'd go raise the money. It was a very common thing they used to do. And that's kind of what we did. And so we got the term sheet. We like locked them up for a certain amount of time and then we
Starting point is 00:20:37 went to go get the money. And of the money, we were short. We got like a lot of it. We were trying to raise around like 700 million or something like that. And we got, I think, like, 500 in clean equity. And then the deadline was there. And we had an option. We could have taken like a loan, basically, with like, pick. The problem with those is if you take that debt, if you don't fulfill the debt obligation, somebody else can own the company. So it's not in dollars. It's actually in percentage points of the company. It's called Payment and Kind. And we decided not to do that. And when that happened, and I remember just pulling it off and telling the other side, we weren't going to do it and everything like that, I thought the company was over. I was just like, I was just like,
Starting point is 00:21:15 I don't think, I don't think, like, we can build fast enough. I think the model providers are just going to eat us. I think that, like, without this other company, we're screwed. And it forced us to basically go and, like, build the company. Like, actually build the company. Like, go hire the right people, put the right work into product, do the correct scaling processes, do all of these things. What was the process from that not working out?
Starting point is 00:21:40 And the moment you knew this wasn't going to happen, you see that as failure to, to getting to that point where you, what was your inner monologue? It's like 24 hours. It was really fast. And I think, like, the reason it was so fast, and by the way, I've had a lot of periods like this.
Starting point is 00:21:58 Like, I've had other times when we've, like, failed massively, and I have, like, 24 hours of, like, it's all over. And then you, like, wake up the next morning, you're like, we can do this again. I mean, hell, that happens once a week, probably. You get used to it. And, like, I think I've had a lot of times in my life when I thought everything was over.
Starting point is 00:22:15 Like when I, like, basically failed out of my first, like, high school I went to, I was like, this is over. This is done. I remember when, like, I took the LSAT for the first time and I didn't quite get what I got. I was like, okay, well, that's over. But my point is you just have to get used to this of, like, it's over, it's over, it's over, it's over, and then everything's fine. And now, you know, you take those moments and then you just get, like, you build resilience.
Starting point is 00:22:40 Like, you build resilience for losing. for suffering, things like that. And I think you get the same thing in the company. And one thing that gives me, I'm more confident in the company today than I've ever been confident about the company, which is weird because externally we face way more threats than we did last year.
Starting point is 00:23:00 It's not even close. Like it's 10 times the amount of threats, as we did last year. But the reason I'm so much more confident in it is I now have a team of people that I have failed with so many times. Like, we have taken crazy risk. We have massively bushered product lines and then recovered them and made them much better.
Starting point is 00:23:21 We have made the wrong hires. We've tried to buy a company super early on that would have collapsed us. We've done all of these things. You know, we've had tons of folks be like it's over. And because of that, I just feel very confident in my teams, like, resilience and their ability to adapt and strive and get through the next problem. And, you know, I don't like wish this upon the company. Like I don't wish like that tomorrow there's also like a crazy chasm and we're in a huge amount of trouble. But I kind of do in the sense of if we get all of those done now, then we'll get better way faster.
Starting point is 00:24:00 Not everyone sort of buys into like Zen being the best way to unlock yourself. How do we make stress work for us? Because when I listen to you talk about stress before this, I almost think of like stress maxing in your head. Like you're actually intentionally seeking out stress. Well, I mean, you want to maximize it before it does too much damage to you, right? So if there are 10 things that you're really stressed about, right? You should probably try to do those early on in the company.
Starting point is 00:24:31 Because if you get really good at them and you, every time you do one of those things, it should reduce your stress, even if you do a bad job. And it's the same for any sort of decision. So, like, firing people, right? Like, that's a stressful thing to do in the beginning. But the impact of firing someone when you're a 10-person company, right, it's probably not going to destroy your company. If you avoid firing an executive or something like that, that's a huge problem when you're a massive company, it could kind of implode your company, right? And so my point of the stress maxing is you want to keep stress maxing because you'll reduce your stress for that thing long term.
Starting point is 00:25:08 I like that. Do you think stress focuses you? Yeah, massively. I think it's less, it's less stress. It's going through stress. And then that reduces it for the next thing. Like, I think, like, one of the things that I've, I'm good at for, this is maybe not even good at.
Starting point is 00:25:28 It's just, I do it a lot and it could be good or bad. I make decisions really fast, like, really, really fast. And I do that for two reasons. one is I really care about knowing what's going on in the company the entire time. And part of that is just because I've never taken any time off really. And so all you have to do is update my contacts window from like one day to the next. That's it. Like that's all I have to do.
Starting point is 00:25:52 And the other part of that is I've also done every part of the company. Like I've played every single role at the company at one point. Like I've run everything at some point and then hired somebody to take that. And so that gives me a lot of confidence. And I know what's going on and I have a good pulse on the company. And then the second reason is everything that I regret at the company or whenever I regret something,
Starting point is 00:26:12 it's not making a decision fast enough. It's not I made the wrong decision. What I've always regretted is sitting at the bottom of the stairs for too long instead of jump up a stair and then I'll figure it out and then jump up a stair and I'll figure it out and then jump up a stair and then jump up a stair, I figured it out. And I think like the problem with that
Starting point is 00:26:28 is that can be really thrashy. And so a lot of what I'm trying to do is like, here are the principles for how I make decisions. And as a team, can we come together on those principles so we all make faster decisions? And I think that's like the next scaling challenge that I need to do, to be honest, where, like, I think in a way, the operating system kind of right now is like, okay, what is my anxiety? And then I push on different parts of the company based off of that anxiety. And the way I want to transform the company, and I think we're starting to do it, is here, like the general concerns, and this is how as a company, based on a company, based on the way,
Starting point is 00:27:04 off of these principles, we approach them. And I'm just starting to do that, but I think that's like the next step. Would you say you're hypersensitive to threats? You have to be to some degree, right? But you don't want to over-rotate either. So one thing I think I did wrong last year was there were like multiple threats to the company
Starting point is 00:27:24 that I overreacted to, right? And one thing that happens to you as a CEO is the diameter or the amount of pressure that you can exert increases massively. What do I mean by this? When you're like a 50-person company and the CEO's stressed about something, right? Everyone kind of knows each other.
Starting point is 00:27:46 And so they all kind of know how to react to that stress and they can kind of absorb it and we all move on. When you're an 800-person company, if the CEO gets too stressed about something, the whole company will move based off of that stress. And that is such a big problem. Like, that's how you create thrash. You create thrash by you get overly stressed about everything.
Starting point is 00:28:08 And then people don't know. I mean, it's like the boy who cried wolf. Like, they don't know what actually matters, what doesn't matter. And so a lot of what you have to do, I think, as a founder, is figure out, you know, how do I manage my own stress? And then how do I explain and diffuse this stress throughout the company in a healthy way? How do you take care of yourself? It's a good question and to work in progress.
Starting point is 00:28:30 Like getting enough sleep and working out are the main things for me. It's not even close. If you wake up right in the morning and you go on a run, I found that that's like incredible because everything else through the rest of the day, you get like a shock basically. And then the rest of the day you're like calmer for everything else. So I think that works super well. The other thing too is prioritization.
Starting point is 00:28:52 So a lot of the reason people get stressed is because they're doing too many things and they can't, everything feels like chaos, right? But if you prioritize things correctly, I think that you can actually know and have like a very good handle on all of the problems at the company, right? Because what you do is you take the stuff that isn't really a huge problem and you just put that somewhere else, right? And so all you're paying attention to are the problems. And if you do that over time, you're way less stressed because you might be stressed about one thing. But it's, again, not as thrashy. You aren't poking as much because you're trying to fix the same thing.
Starting point is 00:29:25 And you don't feel like there's a thousand things that are going right. wrong. You feel like there's one thing that is terminal, right? But you can just focus on how do you incrementally improve that terminal issue. How do you maintain urgency? You're sort of in a sprint here. Yeah. The best way to do this is hiring. There's no other way to do it. It is hiring in culture. And so what you need to do is hire a very good team that all feels the same way you do. And what your job then is, is how do you instill a sense of urgency into the rest of that team? And then those leaders will instill it into their team. And then those leaders will instill it into their team, right?
Starting point is 00:30:06 So it's more how do you create a culture and a hiring process that hires and promotes people that have a sense of urgency and can instill that into the rest of folks? Because that will scale. If it's just you poking, you're just going to cause so much thrash that the company's not going to move in a good direction. What's the one thing you look for when hiring people, like the most critical thing? Right now, when I'm hiring executives, the thing I look for the most is they have to believe the same thing that I believe, which is the next year or two years are basically going to define the companies that are successful for the next decade, probably, right? If not more. You have to be able to think about kind of all of your decisions is that way, right? So one of the main things that I've found that's hard with hiring people is people think too many things are one-way doors.
Starting point is 00:30:56 Oh, my, way too many things are one-way doors. They just aren't. And I think, again, this goes back to the stress or making mistakes. You have to just make tons of mistakes with things that you think are one-way doors to realize that not everything is a freaking one-way door, right? I moved multiple high schools, right? I guess technically one I got kicked out of. But I moved multiple high school. It was not the end of the world.
Starting point is 00:31:22 Each time that happened, I was like, yeah, probably like, we're done, right? And I remember, you know, I got like really bad grades in high school and my life wasn't over. And I think that there are just so many folks that have these such prestigious backgrounds, and they've never gotten a bee in their entire lives, like ever, probably, right? And so they think everything is the end of the world, right? And you can't hire people like that because they will break. They will massively break because the reality is these companies are moving too fast. the world is too tumultuous right now, you're going to lose. Like, you're going to lose so many
Starting point is 00:31:53 times. And you're going to lose a bunch and you're going to win a bunch and you have to have a tolerance for doing that or you're just going to break. No one at the company ever has been let go because they made too many mistakes. It's never happened. I have personally never done it. I've never ever fired someone or anything like that because they made too many mistakes. They always broke. And the thing that broke was they started to get decision paralysis. They started not be able to scale. They didn't hire a good team. They were afraid to hire people that were better than them.
Starting point is 00:32:26 All of these things that I think, again, were just, it was scary, and they didn't scale throughout, right? And that's, like, what I'm looking for a lot is, are you able, like, what is your rate of learning? What is your, are you going to be okay with making mistakes? Can you have failures? Can you learn from them? What is your resilience?
Starting point is 00:32:44 That, I think, is really important, too. And what is your company's resilience? Like that, I think, is something that a lot of companies are going to face pretty soon. I think people often, they don't step their decisions. It's like, I'm going to walk to the top of this flight of stairs, and they don't think about, well, to get to the top, you're actually going to take one step and then another step and then another step. Why do you think that people look at decisions that way? It's less scary. So I think there's actually another problem with that.
Starting point is 00:33:11 Like, to use your analogy of you're walking to the top of the stairs, right? and they will basically plan out, these are the stairs that I'm gonna walk on each way. In this spot. In this spot. Yeah, yeah, maybe there's like 10 options of stairs and it's like, I'm gonna do this one, then this one, this and this gets to the top.
Starting point is 00:33:28 Before they start walking. What's even worse that I've seen is A, people do that, which is bad in itself. B is they start walking. And you can imagine that each step in the stairs, you can see more, right? You can see more about your surroundings. You'd see more about the path ahead of you.
Starting point is 00:33:44 and they're stubborn, and they go, no, I won't change. And I'm step three in. And I can see being step three in that, like, I only need to take one more step. But I'm going to keep doing it the way I said I was going to do it because I don't want to be wrong. I don't want to have to adapt. I don't want to have failed. People are just so afraid of failure. Like, they're so incredibly afraid of failure.
Starting point is 00:34:09 And they think of the wrong thing as failing. Like, building a company is a thousand failures and then a couple successes. And I think what people don't realize is that you have to fail constantly in order to succeed at bigger things, right? Like, you have to make a million bets and then one of them pays off. And people are really unwilling to do that because they think each one of those bets is a failure and then you're done. I think Elon has tweeted something about this too where it's like the first 50, times you fail, it like really sucks. It's awful. And then you just like don't care. And there's some people, again, maybe this is going back to like the optimizing stress, optimizing failure, optimizing
Starting point is 00:34:51 these things. You want to build that tolerance really fast because if you don't build it fast for the smaller things, like the baby steps, then you're not going to have it for the big things. And if you can't do that on the grander scale, right, and the grander stage, I guess, then you're going to fully collapse. How do you assess resilience when you're hiring somebody? You can ask someone, like, I try to spend a lot of time on, like, tell me about your life. Like, what do you want to do? What are you like doing? Like, tell me mistakes you've made, things like that. Like, you can do it in the hiring process, right? What I like to do a lot is I go through, like, a Google Doc and I do, like, a live editing process. So I'll, like, come up with
Starting point is 00:35:29 a Google Doc that has, like, a bunch of questions or, like, a project to do, and we'll do it live, async. Part of that is because I really like to work async. And so I need to be able to work with someone async. And it's a good, like, litmus test to tell that. The other thing that it does is you can tell when some people, like, take too long. Like, they'll write like a 20, you know, paragraph response to something. And you're like, you're just hedging constantly. Like, this was basically a like option A or option B question, right? And you can tell that if they're massively hedging like that,
Starting point is 00:36:00 what are they going to be like in high-stakes decisions? It seems like we now live in a world where a very slight difference in skill is leveraged to a degree. It's never been leveraged before. Talk to me about that. Yeah, that's what I'm seeing across our company just massively, where, like, the people who were, I already thought were, like, 10x are now 100x. And so I do think you're seeing, like, the power law of ability, just increased by a lot, right?
Starting point is 00:36:31 And there's a couple reasons for this. One is the communication, like getting rid of communication gaps. Because sometimes it was hard to tell if someone was good, because really what was happening is they had a lot of good ideas, but they couldn't communicate them, right? I know so many people that are like geniuses, but they have such a hard time communicating to other people, and the coding models are incredible at this. I'll give you a really simple example. Something I do a lot now is the models have gotten so good that I can use a really complex, like something that's really complex and legal, right? Like multi-jurisdictional fund formation
Starting point is 00:37:05 and you have to do like how you do tax exemptions and all these things. I can just say, can you give me an example in engineering that's similar to this? And the models are so good that they'll come up with like a one-pageer that is like a perfect comparison. That's, I know, kind of a silly example, but there's so many ways to do translation now.
Starting point is 00:37:26 And because there's so many ways to do translation, you can really see, like, who's coming up with good ideas. And that's one reason. The second reason is you just don't need to communicate. Like, you can just go on the weekend on a Sunday, If you're a really good engineer, you can just go build something and then just shoot it off into, you know, the general slack and people can see what it is. And so you don't even need those communication barriers, right? Some of the best producing people on earth are terrible at communicating and terrible at working with others.
Starting point is 00:37:55 And a lot of what you sometimes have to do is a company is how do you create a situation for those folks to succeed? Because they can't manage up. You know, they don't look as prestigious. They maybe not don't have like the resume that everyone likes. they aren't as good at communication, and they can be hard to work with, but they're geniuses. They're like incredible.
Starting point is 00:38:13 They're so good at what they do. And how do you create an environment for that? The coding models are going to make it so that those folks can do better, like better than they've ever done before. What do you think of the second and third order consequences of slight variations in skill being levergible to a degree we've never seen before?
Starting point is 00:38:30 I think it's the same thing that happens in sports, right? So like, in sports being a little bit faster compounds, right? If you're a little bit faster than your opponent in basketball, right, you will just slightly get the ball in front of them every time. You will slightly put your hand up a little bit higher to get the shot off, right? You will slightly put your hand in front of their hand before they pass the ball and block it, right? Like, I think it's the same thing where you can take those competitive advantages
Starting point is 00:38:59 and now all of the sudden you're winning most of the time, right? And I think that that's what's going to end up happening in knowledge work, where, you know, if an attorney is slightly better or slightly faster, they're going to get all the work. And that kind of already does happen, by the way. Like, you have this thing at a lot of the law firms where, you know, you call them Rainmaker Partners. And, you know, there's an argument of like how much better are they at every single task than everyone else? Like, probably not that much better. But they're slightly better at a couple things and then those things compound. And then the vast majority of work goes there. I was thinking, as you were saying that, one of the, I don't know, my mind just went off here, but you can identify who has good arguments and who has bad arguments in law firms. So you could identify, like, junior associates who actually have the strength of argument
Starting point is 00:39:52 of maybe a senior or partner-level associate. And this is a really good point is, right now in law firms, it's basically lockstep. So if you're better than everyone else in your class, you get promoted at the same rate everyone else does until like year eight or nine. And then they decide like if you're going to be partner or not, right? And I think law firms are going to, they're going to have to change this. Like, they're going to have to say, hey, this associate is better. Like, this associate is better at XYZ and we're going to promote them faster
Starting point is 00:40:27 than the other ones because that time to partner is going to matter. And I think there are a lot of industries that are lockstep. And you basically get rewarded by how seems. you are, not how good you are necessarily. And I'm not saying that, like, wisdom and knowledge from being, you know, more senior isn't important. It can make you better. But in some instances, it doesn't, right? And I think that's something that we've tried to balance a lot at Harvey, where we hire a lot of, like, execs that have been there done that. But we also promote a lot internally, right? Because sometimes folks are better than executives that I could have hired. There were more senior who have seen that, done that, because they just have higher raw talent.
Starting point is 00:41:10 And so it's better to invest in the junior because the slope is just going to keep going. And in two years, three years, they're going to be way higher than the senior exec that you would thought about hiring. Totally. It's almost like an equalizer or meritocracy or bringing more merit base to firms that are. I think that's right. And I think, like, my gut is firms are going to start thinking about that more. And part of it is because, you know, how fast you can learn, how much you can adapt, how well you can interact with clients, those things can compound, right, versus, oh, I've just been doing
Starting point is 00:41:47 this for a long time, and so I understand the law better than you. What would you tell people in law school today? The weird thing is I would actually tell them the same. The first year of law school is, I think, perfect. It's, like, really good. because the first year in law school, you take basic, like, contracts, con law, all these things.
Starting point is 00:42:03 And most of the cases you read about and the law that you read about is not good law anymore. Like, it's law from, like, 50 years ago or something like that. Oh, it's not relevant. It's not super relevant, no. But why it's helpful is it teaches you
Starting point is 00:42:15 how to critically think. It teaches you how to make arguments. It teaches you how to do research, all of those things. That's super relevant, right? And I don't think that's going to go away. It's maybe a little bit kind of like you are learning how to do
Starting point is 00:42:28 create the critical skills that make you a good lawyer, right? And you're building that muscle rather than you're learning anything about the actual law. And then the second and third year of law school, I think those need to be massively changed. Because the second and third year of law school, you kind of take like some specialty courses and things like that. I don't think it's as relevant anymore. You need a hands-on experience, I think, starting then. So the thing that I would tell law students is actually pretty much the same, which is I think that if you can understand cut like your clients super well and you understand an industry super well, you're going to do great. Like AI isn't going to massively impact you.
Starting point is 00:43:07 If you think that your competitive advantage is you are the best at writing briefs or you are the fastest at doing research or something like that, that was never your competitive advantage. Like I don't think it ever was, right? And if you look at like the top lawyers who succeed really well, those are the ones who I think have mastered what you're mastering the first year of law school, plus understand a business. and understand their clients really well. And I think that that is only going to have a premium, right? And I think this is going to happen across every single industry where whatever the top things are in that industry are just going to get compounded.
Starting point is 00:43:41 I don't think that those things are no longer going to be the top skills. I think it's just the other skills really don't matter. Does that make sense? Yeah, so it's sort of like slight variations in your skill or your argument will be amplified. Massively, yeah. And but your ability to read a room, your ability, to understand, you know, it depends on the practice area, right?
Starting point is 00:44:01 Like, if you're a trial attorney, my sense from the best trial attorneys that I've met is, you know, a lot of what they're very good at is, like, coming up with a story that makes sense to a jury, right? And I don't see how these models are necessarily going to make that not relevant anymore, right? I think that that's still, you have to understand each jury member. And yes, there's tons of AI you can use to, like, get more data and things like that on what works and A.B. test, et cetera. But at the end of the day, I think that that's a very human ability to kind of like sit in a trial in a courtroom and understand, ah, I think that, you know, this is the type of, this is the way that I should argue this case that makes the most sense. And then the same, you know,
Starting point is 00:44:42 if you're an M&A attorney, the folks that I've met that are the best deal attorneys, it's like, they're not the best at like drafting SPAs or going through diligence rooms or anything like that. Whether they're the best at is the two principles, you know, the folk, one person's trying to buy a company and the other one selling it, they're really good at, oh, we're arguing about something. How are we going to figure out how to mediate that argument? Or, you know, there's 10 things that they're asking for, but I think to be honest, they only want number two, right? And the other ones, I think, are smoke screens. That's the type of skill set that really differentiates lawyers today. I don't see that being any different tomorrow. I think that it's just going to compound the amount
Starting point is 00:45:20 that it gives you an advantage as an attorney. And the value is going to accrue. to those decision points instead of all the work that's being done to make the decision. Does that kind of- Because a human is doing the decision point. Is that why the value is there? Yeah, exactly. But do you think a human will, I mean,
Starting point is 00:45:35 in the foreseeable future, always be doing that? Or does AI get to a point where it's actually better than humans at that? Yeah. I think maybe a good way to think about this is in professional services, I think there's two types of work. There are, there is, I want work done, which is like I deliver a work product, right?
Starting point is 00:45:53 And that is going to get fully commoditized. So if it is, you know, I need this contract, I need a thousand contracts reviewed, and then after I've reviewed all those contracts, I'm going to make a decision. The reviewing of those contracts is going to get automated, for sure. That decision at the top is not. And so you have one side, which is basically, you know, here is the work product, right, or I need work to be done. And then the decision or advice. The decision or advice is not going to go anywhere. In fact, my guess, it's actually going to be more valuable over time. Why?
Starting point is 00:46:28 Because you only really get that from a bunch of experience, right? And the experience is usually something that will be very difficult to distill into the models, right? So an example of this is when you're doing a large M&A, a lot of the very good, like, top M&A attorneys, what they are good at is they actually know personally all the other folks, like all the players. And so what they're ending up becoming is actually like deal advisors of I know that this is actually what they want. I know that this is what they're going to push back against, etc. And I think it's going to be very difficult for the models to get that data over time. I wanted to see what it would feel like to have an AI version of me challenge my own thinking.
Starting point is 00:47:11 So I built one with Hey, Janet. Let's see how this goes. I've read every podcast transcript, every newsletter, that every book you've written. I know how you think. Probably better than you do you do right now. What do you want to know? Invert this for me. After almost a decade of doing the Knowledge Project,
Starting point is 00:47:30 what would quietly make this show worse without me noticing? The best interviewers get worse over time. They stop asking dumb questions. They get comfortable. They start performing instead of listening. The risk isn't that you fail. It's that you don't notice when you have. Okay, I can't really argue with myself on that one.
Starting point is 00:47:49 That's hey, Jen. Record yourself for 15 seconds and get an AI avatar that delivers professional video on demand. No camera, no crew, and over 175 languages, already used by 30 million people, including 85% of the Fortune 100. Your first three videos are free at H-G-N.com. H-E-Y-G-N.com. Ever hit 3pm and feel like your brain just quit? For a lot of people, that's not caffeine or sleep, it's electrolytes. and water alone won't fix it.
Starting point is 00:48:22 That's why I drink Element, every day after lunch. Zero sugar, no dodgy ingredients, just a real dose of sodium, potassium, and magnesium. I know you're all thinking electrolytes are for athletes, but you don't have to be an athlete to benefit from it, and it tastes great. Stay sharp in the afternoon and grab a free eight-count sample pack with any purchase at drinkelement.com slash TKP. That's drinklmn tk.com slash tkp. If you had to guess, what does it look like in five years? My guess is we're going to get to a stage where agents are running a very large portion of this,
Starting point is 00:49:05 and humans get really good at reviewing the outputs of agents and understanding where they might have made a mistake. This is also what senior lawyers are really good at. So law firms, and what it sounds like is they'll be getting smaller. Yeah. And doing more work. I don't know if law firms are necessarily going to get smaller because there's actually a world in which because AI allows you to institutionalize your knowledge faster and work across
Starting point is 00:49:34 a lot of different projects faster, you might actually be able to scale faster as a law firm than you used to be able to in the past, but you will need less people per project, right? The other thing, as long as you have less people per project, you might have way more projects. So I'll give you a really good example of this. Or like a very simple one. We are going to have a bunch of regulations about AI use, for sure.
Starting point is 00:50:01 There's no universe in which we aren't going to end up there, right? In the same way, we have a lot of audit restrictions on banks, right? For like, when you make a trade, you have to put XYZ down. That's going to happen for models, for sure, right? Who's going to be in charge of that, monitoring that? lawyers, right, the legal department. And so there is an area where I think like there is going to be a massive expansion of legal work. Think about like a data room, what a data room is going to have in 10 years if you've been using AI to create all the contracts. It's going to be 20 times larger,
Starting point is 00:50:32 right? 50 times larger. It might get to a point honestly where we have agents that are basically creating all the contracts negotiating with each other and a human can't absorb all this data. Like you literally can't. Like, it has to be an agent plus a human. Otherwise, you wouldn't be able to do the complexity of these transactions. You're probably at that point now where, you know, an LLM can digest all case law ever written, every transcript, every argument, everything, whereas a human could never... Could never do that. Exactly. And my point is the expectations are just going to change, right? Like, if you think about the largest effect that email had on the legal industry was people expected you to respond with work product faster.
Starting point is 00:51:15 Right. That's it. Right? Like, that's the main thing that it did. It's going to be the same here, right? Like, again, it's a supply and demand market. And so you have a bunch of competition. And if you're a firm and you say, hey, I can get this deal closed in 48 hours.
Starting point is 00:51:30 And another firm says, it'll take me three weeks. If I'm a CEO and I want a deal to get done, I want the one that's done in 48 hours so it doesn't get lead to the press so that, you know, someone doesn't get cold feet or something, my stock price goes down, something like that, right? And so there's a huge value and a competitive pressure that will come from just being able to do these things faster and at higher quality. Faster and more accurate? Is that what you mean by quality? For sure. One way to think about the professional services is they're cyclical and countercyclical, but mostly cyclical, right? And so like legal, I'll just use legal as an example. A lot of the revenue from the top law firms
Starting point is 00:52:08 comes from M&A, right, or transactional work, which is mostly cyclical, right? And so the economy goes up, the economy booms, and you have more M&A, right? And so I think that folks think a lot about legal in a vacuum where they say, oh, these LLMs, you know, are going to get so good that they can do all legal work, et cetera. And what they're missing is it can do legal work today. What does legal work look like in 10 years? Like, what is the product review for a lawyer look like when META can ship 50 times as many products daily? right? That is going to change a lot of this world. And you don't see a world in sort of the next five years where there's like almost an all-AI
Starting point is 00:52:51 law firm where it's, you know, I call up, I get Harvey on the line, and I give my case, I give all the facts, and then all of a sudden all the briefs come out, all the information, the documents get filed with courts. So you can't do that in the U.S. right now. So you need a lawyer. Basically, there's two rules. One is state by state, which, is the unauthorized practice of law. It's actually a felony. And so, you know, you actually need to be barred in order to give legal advice. And then the other one is an ethical rule. So it's by the ABA, which basically says that you can't have non-lawyers invest in a law firm. And so the combination of those two make it actually impossible to do what you just said, other than in Arizona and
Starting point is 00:53:35 Utah, where they have changed the rules to create a sandbox. They've created like a regulatory sandbox where you can experiment with that and you don't actually, both of those are gone. Yeah. That's fascinating. Do lawyers have an obligation to disclose that they're using AI on client work? It completely depends on the client right now. A, it's jurisdiction by jurisdiction and state by state, but right now, mostly it is driven, like the consensus of it is driven by client by client.
Starting point is 00:54:02 So, and that's changed a lot, right? Like over the past three and a half years, I'd say it's just, you know, it's just, you know, changed every six months, three months maybe, where some clients are like, well, you can use it on this, you can't use it on anything. Now you can use it on everything. Right. And the transition, like, most generally has been, uh, 20, 23 was don't use it at all or you have to tell me exactly what you're using it for. Don't use it. And if you are, you have to tell me exactly how on these, like, very small use cases. 2024 was you can use it by certain different types of matters. So like, I'm okay with you using it for IP work,
Starting point is 00:54:41 but I'm not okay for you using it for, you know, something else. And then 2025 started being, you need to use it and you need to tell me how you're using it and how are you saving me money. I was talking to somebody in private equity a couple nights ago who spends a fortune on legal fees. And they had mentioned one of the things that surprised them the most is they're not seeing those legal fees come down at all,
Starting point is 00:55:03 despite the firms that they're engaged with using tools like Harvey on the back end. Why is that? I think that there's two reasons for this. One is the tools at this point do task automation, but they don't do like entire workflow automation. So it's hard to exactly say where the savings are, right? So my point with this is like the tools are not at the point where they can automate an entire diligence, right?
Starting point is 00:55:33 They can automate bits and pieces of the diligence. And so I think it's hard for the law firms right now to come up with exactly how much time have they saved, exactly, you know, what are the benefits an ROI of these tools? That's going to change really, really fast. And we're starting to see that change fast now. The other thing that needs to happen, I think, is the in-house teams, as they adopt it more and more, they understand what the law firm could be using, right?
Starting point is 00:55:59 And for a while, the in-house teams weren't really adopting this. They were about a year behind. And so they didn't really have insight into, like, what could you do with the tools, right? like how much of this work could be done by AI, et cetera. And I think that there needs to be a lot more communication between the two sides. And a lot of what we're doing with our product, and this is what I was talking about earlier, where it's not just a product. It's basically like, how do you map the product onto, like, what are the problems in the industry
Starting point is 00:56:26 and move the industry forward? A lot of what we're doing is how do we build something that's collaborative between the two? So, you know, an in-house team can work with a law firm plus AI. and the law firm's using AI to the best of their capabilities. They use their expert data and all of those things on top. The in-house team does the work that they want to do, and then they pass the rest of the law firm, all of that. If you had to distill the three biggest lessons you've learned
Starting point is 00:56:51 about running a company into principles, what would they be? Yeah. So number one is once you get to a certain level of distribution, and by that I just mean some customers know who you are, founders should spend almost all of their time on product. all like as much as possible um the biggest mistakes i've ever made as an exact are i step away from product and i try to make out for it with doing sales terrible terrible idea like it doesn't work it helps you for a couple quarters and it feels great and you're like yeah i'm like saving all this
Starting point is 00:57:25 stuff but product is the only thing scales it's the only thing right um and so i think like focusing on product is number one number two is do you have the right people in the right positions like that is just so important. And I don't think, I don't think you can ever spend enough time on that. That's not, by the way, just like hiring and firing at all. That's also like, is this person the right fit for this role? Are you doing a good job of mentoring this person? Are they doing a good job of mentoring their team? All of those things, right? Are there clear swim lanes, etc.? And then the third thing, I think, is vision setting needs to have flexibility, like, massively. And so people really, and I haven't got this right. This is like, Of those, of these three, the first two I've probably done the best job of improving, at least, and I'm not excellent at them, but I've done a better job at improving. Number three is the hardest, which is how do you vision set at the right level? That I still struggle with massively, where sometimes, remember in like Q3 of last year,
Starting point is 00:58:28 I wrote this like long doc and it was like the vision for the product for like five years or whatever, a long time. And I think it was interpreted as like, okay, we should go build that right now. It was a huge mistake. And we like miss some of our product timings and launches because I didn't do a good job communicating that. And so like what level of vision setting are you doing is really important for building a company. And I think I still need to do a much better job of that of like, when do I do I do this super high level vision? And when do I do the like, no, no, what do we need to do today? What do we need to do tomorrow? Still have struggled with that. We've talked about a lot of things you've got wrong today. What do you think you've
Starting point is 00:59:04 gotten right. I'm really proud of my team. Um, like insanely proud of my team. And it's, it's hard because I, I like, I have very high standards and I'm harsh. Uh, and actually, if they listen to this is probably the first time I'm saying I'm proud of my team. Uh, no, I, but like, I can definitely be like pretty harsh. But I think that like, we have built a very resilient group of folks. Um, and they really care, like, about the company. And it feels like, to me, if we can survive the next kind of chaos years, I think that we are really set up for the long term. And I'm really proud of that,
Starting point is 00:59:43 because I'd rather that be the case than we're like a flash in the pan company. And we've done a lot of things that are really good for like short-term growth and all that, but we haven't set ourselves up for long term. But I think that because of the choices that my co-founder and I have made, and a lot of the choices on who we've hired and how we've thought about structuring the team,
Starting point is 01:00:02 and what we've thought about building and how we've done our brand and which customers we want to work with, how we treat our customers, all of those things. We're really trying to think about the long term. And we've sacrificed some ground on the short term, by the way. We've sacrificed a decent amount of ground to competitors because we really wanted to land customers
Starting point is 01:00:22 and then keep them. And so we've invested in a tremendous amount on what happens post sales, right? And that's a small example, but it's things like that. I would rather we don't have a ceiling as a company. I'd rather set up and feel like that than feel we're going to maximize like the next three years and then like we're screwed.
Starting point is 01:00:45 But at least we maximize the next three years. I don't know. And it's been hard for me to do that. It's hard to do that when you have like the looming, you know, everything else that's going on. But I'm proud of that. We always end with the same question, which is how do you define success?
Starting point is 01:00:58 Yeah, there's a lot of ways that I think, think we would like define success for the company, which I mean at this point, like, you kind of merge with your company to some degree when you're working on it this much. But I think that I want to feel like we left everything on the table. Like we really did in the next couple of years. We had, you know, and again, I shout out to Harley for this because I definitely did steal it from him. I really feel like you have to like re-earn your position every six months. And to, To me, every six months, that bar gets so much higher. And right now, I mean, doubles or triples in height.
Starting point is 01:01:40 And I want to get to the point where I feel like we did everything we could every six months to get over that bar. And that would make me feel incredibly proud of whatever we've built, honestly. And I think that would make me feel proud of the team and proud of everything else, too. It sounds like leaving it all on the field as part of how you would personally define success, too. Yeah, and I think, like, for me, you know, I didn't really find my way for like 27 years before doing this company. And I definitely had some periods of my life of, like, dealing with pretty bad, like, mental health problems and things like that. And this is the most fun I've ever had.
Starting point is 01:02:14 Like, it's not even close. I mean, this is also, like, it's very painful. But it is by far the most I've ever enjoyed life. It's genuinely not close. Like, I feel like there was a life before this and there was a life after, and I never want to go to life before. And so I think I'm just extremely grateful for like the position I'm in and I don't want to lose that position. Like I just don't want to lose it. And I don't want to feel like I, you know, kind of didn't put everything that I possibly could into it when I had the opportunity.

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