The Ramsey Show - App - EntreLeadership Turns 10! Dave Answers Your Business and Leadership Questions (Hour 3)

Episode Date: October 11, 2021

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Live from the headquarters of Ramsey Solutions, broadcasting from the Dollar Car Rental Studios, it's the Ramsey Show, where debt is dumb, cash is king, and the paid-off home mortgage has taken the place of the BMW as the status symbol of choice. This is a special edition of the Ramsey Show. It is an Entree Leadership Theme Hour. What is Entree Leadership? Well, it's a combination of entrepreneurship and leadership. I wrote a book 10 years ago this month called Entree Leadership

that became a number one New York Times bestseller. And it says on the cover, 20 years of practical business wisdom from the trenches. We should have changed the cover because now it's 30. So there you go. So this is our playbook on how we've grown Ramsey, how we run Ramsey, why Ramsey is always winning the awards around best place to work, why our culture is so well known.

It's such a great place to work. Our team is incredible. We're so proud of them. And, gosh, it is answering the questions for businesses of how do you run a business. So if that's your deal, you've got a question about business, you've got a question about the financial part of it, fine, the management part of it, fine, the production of an idea, fine. Maybe you've got a success story.

Maybe you did something right out there in the world of business. We've been teaching and leading thousands, tens of thousands of small businesses for about a decade. And it is a large part of what Ramsey does. I love small business. It is the backbone of America. Did you know that 75% of the new jobs created in the past 10 years have been by small businesses, not by big companies? Most Americans work for a small business. Small business is one of the things we call the great American dream.

Homeownership, small business, building wealth. These are the great American dreams. Do you have to own a business? No, you don't. But side hustle and hustle, capitalistic idea that if I serve someone, they pay me money and they give me certificates of appreciation with president's faces on them because I did a good job for them. That's business. You're thankful when you do business with a good small business because they do a good job for you they take care of you they cause our lives to be better the people that run these things it's a big deal so if you're one of those folks and or you want to be you got questions about starting

one or you're talking about hiring people even firing people uh how do we do all that at Ramsey? Well, I'll talk it through with you. Open phones at 888-825-5225. That's 888-825-5225. An Entree Leadership Theme Hour. And, of course, you can learn all about what we do with small businesses at RamseySolutions.com and just click on Entree Leadership and we'll take good care of you. Rick is in Pensacola. Hi, Rick.

Welcome to the Ramsey Show. Hey, thanks a lot, Dave. Huge fan, man. I've been a fan for you for 15 years. Wow. My son's name is even Dave. Wow. Dude, I named my dad and my father-in-law after you.

All kinds of names. This is awesome. Huge fan. Thank you. That's tricky on your part, brother. How can I help? Yeah. Well, my wife and I disagree on something,

so like I said, I'm just so excited to see what you have to say. on your part, brother. How can I help? Yeah. Well, my wife and I disagree on something. So like I said, I'm just so excited to see what you have to say. We own a successful business for four years now and God has blessed it, dude, abundantly. We have at least a five-year business plan yet. And I want to put every dollar back into the business. She wants to invest it in other places like an IRA. And I say, why? When they're doing so much better with their own stock. So pretty much she wants to invest in the stock market. I want to invest in livestock. Okay.

So what kind of business are you in? Actually, we're in the zoo business. We own a zoo, Dave. We literally collect monkeys and have them on our desk. That's what we do. That's fabulous. So this is a private zoo that the public pays admission to come see? Yes, sir. Okay. Wow. And so investing in exotic animals in this case in order to

expand the offering of the zoo would be what you're trying to do, right? Yes. Building more buildings, building a new gift shop, building a vet thing, like all kinds of building in it. And I want to put every dollar back into it. Okay. But she wants security in something else. Yeah. Okay.

Well, we're killing it, Dave. We're blessed. That's a lie. That's a good thing. That's a good thing. So here's the deal. If you put $20,000 in a retirement plan in good growth stock mutual funds, if that breaks your business and keeps you from expanding, you're not killing it.

Right. You should still have money to expand with. And we do. Okay. But if I could put that same $20,000, like I literally just did a couple weeks ago, into a tortoise that is worth over $100,000, that's where... Yeah, well, that's an asset on the books and it should increase cash flow assuming people will pay more people will come because you have the tortoise you know or whatever you're in

your revenues at the gate go up and so forth i don't know how that works but i suspect that's how it works so yeah so she's right you're wrong you lose the argument but here's why um i i did the same thing our businesses are like owning a single stock. We're putting all of our money in one single stock when we don't have any side investments. And her security alarms are going off because that's not very secure. And so it is something that we all do in small business if we're not careful because we love our business. And because on a mutual fund, you may make 10 or 12 or if it goes crazy, 15%. On an investment inside a small business, you might make 100% or even 200%.

And so it's really mathematically weird. But what we're not factoring in, because you and I have our hands on the drivers and on the steering wheel of this business, we don't factor in risk because we think since we're driving, it's going to be okay. Right. But here's the thing. The other thing, it sets you up for a succession plan someday. Someday, someone may want to run the zoo that's not you, like one of your kids or something. Absolutely, and they want to. Yeah, and if you had $2 million in mutual funds and didn't need the money from the zoo

and it wasn't your only asset and your only place to retire, then it changes your deal when you hand off stuff to the kids. Okay. So if and when I don't work work anymore which is not really a plan but if that ever happened and i had no income from this place as a result the kiddos will be owning the place because we uh we manage it for god they're going to get the opportunity to manage it for god they're not paying a dime for it they're just going to take it because i've got hundreds of millions of dollars of other investments outside of here in real estate and in mutual funds and so i'm more than okay oh by the

way if i die tomorrow sharon doesn't get this place she's got all those assets and the kids are going to run this place yeah okay and i'm able to do that because i didn't only invest here and it sets you up for a future there. And it lowers the risk. And here's the other thing. Proverbs 31 says, and guys, this is a great rule of thumb in business. Who can find a virtuous wife? For her worth is far above rubies.

The heart of her husband safely trusts her, and he will have no lack of gain. Assuming your wife is not just nagging, assuming she's virtuous, assuming she doesn't think she's the Holy Spirit, then you should listen to her, because you will have no lack of gain. I'm convinced it's one of my secrets. Hey, it's Christi Wright. Do you ever feel lost, maybe a little alone? We have all had that feeling.

And I'll tell you what has helped me in these moments is listening to worship music. That's why I'm so excited to tell you that we are partnering with the number one daily worship app called Glorify. This helps remind us that God is with us. And the best thing is Glorify is free to download. Just search for Glorify in your app store, or you can get 50% off their full library when you use the code RamSEY by October 31st. It's an Entree Leadership Theme Hour as we talk with small business people, the best of the best across America. The free enterprise system is alive and well in spite of the level of taxation we have to operate in, in spite of the interfering level of regulatory control we have to operate in, in spite of all of that, small business is thriving. Not because of it, in in spite of all of that small business is thriving

not because of it but in spite of it because if you want scrappy you look up small business in the dictionary and you see a picture of scrappy that's that's what it's all about so entree leadership is the brand we use here where we walk with and beside and coach and teach and work with small business people all across America, for that matter, all the way around the world. Open phones at 888-825-5225. Nicole is in Traverse City, Michigan. Hi, Nicole. How are you? Good. How are you today?

Better than I deserve. What's up? So I'm just wondering, is it a good time to take my home bakery business and move it into a commercial space as a bakery and breakfast and lunch cafe during this economy and this weird times that we're going through? I think the answer to that might be more local than not. Translation, I live in a county in Tennessee that is wide open

and there's very little activity in this county that is in any way restricted at this moment um and it's a fairly pre-pandemic looking feeling when you walk down the street or when you go into a store. Okay? Other areas of the country that I visit, I was in five states in the last 15 days, I guess, something like that. And I've been in several states that I felt like I was back in the middle of the pandemic again because they're very shut down and very closed up and very there. And that environment is going to be difficult to operate a bakery in. Agreed.

And I know Traverse City. It's a wonderful city. And I suspect you guys are pretty wide open. It's a resort area. And my friend, Meg Meeker, lives there. And, you know, it's a great area. And so I suspect the city itself is probably pretty open. You are in the state of Michigan, which is cray-cray right now on this issue.

But that's the environment you have to ask yourself this question in, right? Mm-hmm. Yeah. So if the governor leaves you alone, is Traverse City going to leave you alone and let you operate? Okay. Yeah. So if the governor leaves you alone, is Traverse City going to leave you alone and let you operate? Okay, yeah. I mean, I feel like everything's been pretty open around here, and that's been the general route that we seem to be headed towards. Yeah.

But, I mean, again, if every time there's a spike in cases, they shut down businesses like yours, this is a bad environment to start in. Agreed? Yes. Because you're going to burn up capital on rent that is unproductive. You're going to burn up capital on electricity. You're going to lose stock because you can't get it baked and out the door. And you can't get workers and that kind of stuff. But if you can operate fairly freely, maybe not 100%, but 80% or 90% with freedom to have a, quote, normalized operation, unquote, that gives you a predictable environment to do business in. And when you interfere with a predictable environment, it makes it difficult to do business.

That's what politicians don't understand. And so it affects jobs. It affects supply routes. It affects everything when they screw with it. But they're dumb, and they don't know these things. So you just have to laugh and shake your head at them. So to the extent you feel like that freedom that they're going to give, they're going to stay off of you and let you operate is to the extent,

yes, now is a very good time. Because everything that is open is booming. And so we've got shortages of everything. Because everything that's open is booming anywhere in America. And so it just depends on the environment that you're sitting in and, you know, how messed up they are. So, you know, it's fear-based, and they're afraid, and I understand they're afraid. I get that. They don't want somebody hurt.

Nobody wants anybody to be sick. I get all that. That's not the point, but the point is you've got to have a predictable environment in order to do business. So it's a good question if you've got that i think it's a great time great time jody's with us jody is uh with us in edmonton alberta with a success story tell me about what's going on good jody so much is going on good dave sounds like you guys are having a great day down there yourself we are yeah. Yeah, I was fortunate. I heard of Entre Leadership by accident in 2018. I actually, I hate to say, I did not know the Dave Ramsey show and I didn't know Entre Leadership

and my business was struggling. I didn't even know I was struggling until my wife came on board and she talked pretty regularly about you, Dave. She talked about you, Patrick Lencioni, different people like that. And I hate to say it, I just couldn't clue in. I was one of those bullheaded guys. I just thought I was doing everything right because it looked like I was making money on paper. And it almost led to a disaster. But thank goodness she told me I should go to the summit that you were having. It was in late April 2019.

That was the first time I ever heard you speak. Oh, wow. Where was that one? That one was in San Diego, and it was almost a bit of a disaster there, too. So she was being very patient and very kind with me, and we got down to the hotel. And we had to miss your hotel. Of course, it was booked, but I didn't understand how those things worked back then. So we walked out the route to walk over the night before.

Figured it'd take about a half an hour from the hotel we were staying at. And she said, there's a special event. You might remember that. She said, there's a special event the night before. We got to meet out back at the hotel, and they're going to take us somewhere special. And Dave, I'm so embarrassed to say to this day, I said, oh, you know what, honey, these new TVs in the hotels, I can get Netflix, if you can believe that. And that's the state of mind that I was in, unfortunately. And the next morning we woke up and I was ready to go at 530.

And my wife said, no. And I said, what? She said, no. She said, you kind of made up your mind. So no, we'll just stay at the hotel. We'll just miss this entire conference. And I got down on my hands and knees. I recognized I was being a fool.

And I said, please, honey, I don't even know what I was thinking. Can we please go to this conference? I don't know what it's about, but I would just love to go see what you're all passionate, excited about. So she finally acquiesced and we got out of bed and went over there. It opened at eight. We got there at seven when the doors opened because I wanted to make sure I was trying to impress her. That's the thought I had. And I couldn't believe the energy and excitement. And when you bounded on stage, Dave, I tell you, that was a life-changing moment for our business right there. My wife already had it. She had it in her mind because she'd been following you. She'd been reading your literature and your information. Finally, I was able to see what she was so

passionate about. Oh, my goodness. Well, I'm honored. And so you were doing business well before. You're doing okay. And now you're even doing better. I got to tell you this. In 2018, it was our highest sales year ever and my worst profit ever because I was chasing my tail. I had people lined up out my door. I was unorganized. My business was unorganized. I had no mission statement. I had people lined up out my door. I was unorganized. My business was unorganized. I had no mission statement. I had no vision statement. We had really nothing except for my technical. So what were your top line sales that year? 5.2 million. What will they be this year? Probably closer to four, but our profit is higher. Ah, very good. Very good. And that's the the thing because she helped through you through your

organization consistent podcasts reading going through your entre leadership book you know if if you even just take the first three chapters of of your book dave and anyone that's listening i really hope they pick it up just take the first three chapters of your book and really commit to that you can totally transform your business i. I was that treadmill operator that you talk about, and I was on that treadmill hard, and it was bad. And I'm glad to say finally at the Pathfinder stage. Well, I am so happy for you, Jody. Thank you for sharing that story. That's absolutely amazing.

Yeah, I remember the event you missed. We had the aircraft carrier Midway. It's docked there in San Diego. We had the whole aircraft carrier and we had rock bands and stuff up on the deck and it was iconic sorry you missed it it was it was an incredible opening event oh standing on an aircraft carrier with fireworks going off i mean who wouldn't what more could any redneck want oh my gosh this This is The Ramsey Show. Open phones at 888-825-5225.

That's 888-825-5225. It's a small business theme hour, in other words. We're taking questions from those of you that are running businesses or want to, and questions about any part of the business. That's what we're here to help you with. Luke is with us in Pittsburgh. Hi, Luke. Welcome to the Ramsey Show. Thank you, Dave.

I don't know if I've ever scripted the beginning of a conversation before in my life until this moment. So I'm a huge fan. You're my spirit animal. All right. I just want to get that out of the way. My question is, so my business right now, we're struggling with employees. And so the easiest way to describe it is I feel like we are set up or double the amount of workers that we can get, right? So our overhead was designed to be spread out over more people working, that sort of thing. And so I'm trying to figure out how do you, I'm hoping the worker situation turns around, but if you make adjustments to reduce overhead and then you're not logistically set up for more workers, how do you find that balance and what do you do in the interim? Does that make sense? Yeah. Yeah, it makes a lot of sense. Most of us are fighting with that right now.

There's approximately 8 million people available for 10 million job offerings at this moment in America. So if you want to work in America, pretty much you are. Right. I mean, if you have reasonable human interaction skills and you bathe regularly and that kind of stuff, you can get a job right now. So it's kind of ridiculous. And the pay has gone up substantially because people are fighting over labor. And it's driving the price up like a shortage on anything does. Labor is not unlike

other things on the supply demand curve so that's what you're fighting with what kind of business have you got luke uh it's a landscaping tree service and snow removal business okay all right and what overhead have you picked up uh for example so, so from a personal standpoint, I got out of debt back in April 27th. We've been following your plan. And on the business side of things, we've been working through eliminating the debt that we had accumulated there as well. So when I say things like overhead, for example, it's like some of the truck loans we have are spread out over the different teams. But the trucks are sitting. One of them at any given day is sitting at the moment.

Oh, one. And we've been using the nicest trucks. Well, we have, so for example, my vehicle can hold more than one guy, and then I'll end up driving a trailer by myself because I don't have somebody with me. Right. Right? That's what I mean. So most of the trucks aren't sitting, but sometimes a lot of the equipment is.

We have the equipment to add. So it's not really any way. Unless you've got equipment that's sitting all the time, you could get rid of that. But that's the only way to lower the overhead and then not be prepared when it turns back up, which was your question, right? That is exactly my dilemma, right. Because anything else we do, like I'd have to restructure. Are you profitable where you are today?

Some areas of the business are. Overall. Some are not. We're working. As of right now, we're right around break even. We are working through that process as well to get more profitable. Yeah, you need it. Well, you're going to have to sell some equipment then.

Because you have enough equipment not in operation that your lines have crossed and you got into a negative. Right. And so what you do is you just bought. I would take the stuff that would be scheduled for replacement first, the most worn out stuff, and start moving it off the books and use that to reduce debt. And then that will get you closer to a break even, get you back up above break even. And then you just may have to. What we're having to do on things is we just can't grow as fast as we want to grow.

Right. Because I just can't get people to do the work. That's all it is. And so I've got 300 positions on the books right now, over half of them technology. Right. And programmers and Ruby on Rails folks, you know, all kinds of digital marketing positions. I've got them all over the place, and I'm not by myself. Everybody does.

And if you're trying to run a restaurant or trying to run a golf course, God help you. It's hard to get help. And some of that is the Biden bucks had people sitting on the sidelines, and some of it is the economy has just, you know a spiked post-pandemic and uh labor's labor's just run to the highest dollar which it'll always do by the way and so um right that that's the whole process so i i if i'm you here here's in the name of health business health i'm going to trim down and with that goes the admission that when you get the opportunity to grow again, it's probably going to slow down your growth.

The only way I'm not doing that is if you think you can fill these seats with some butts in the next 30 to 60 days, and you can hold on that long. I know you're trying, but I'm asking, can you really do it? and it's a very difficult thing you're trying to do you know i agree i get it but for guys that are go-getters that leave the cave kill something and drag it home the idea of growing slower is really painful yes i'm i'm the same way i was in a meeting this morning going get this freaking a project out the door what's wrong with you people? And they're like, we can't get it staffed. We need two squads to do it right now. And, you know, it's developers and, you know, it's digital marketers.

In your case, it's people riding lawnmowers. But it doesn't matter. You just got to get it staffed. And it never. And, oh, by the way, I have never in 30 years of running this business been fully staffed. I've always had more ideas and growth than I could get people, always. Always been trying to catch a tidal wave with a teacup. So it is the nature of the beast of the small business.

But the hardest thing is to put a bridle in your own mouth and say, I'm going to grow slower so that I stay healthy. I'm going to grow slower so that I stay healthy. The tortoise wins. I just have to repeat that over grow slower so that i stay healthy the tortoise wins i just have to repeating that over and over and over to myself the tortoise always wins not the hare the tortoise always wins not the hare rob's in cleveland ohio hey rob what's up not much how are you good how can i help i have two boys 12 years old 10 years old they started a lawn mowing business last year. They did really well last year.

They did even better this year. They registered their trade name with the state. They did not register an LLC or anything like that. They need liability insurance because dad doesn't want to foot the bill if something bad happens. And we can't get it because they're miners. Miners can't contract for anything in any state. So what do we do?

So they don't own a business. You do. Twelve-year-olds can't sign for an LLC in Ohio. Right, they don't have an LLCc but they have a registered trade name yeah in their name with whoop-dee-doop in their names means absolutely nothing except protects their name protects their name and it's i mean there's two there's two or three things going on you're trying to talk about a business structure and a liability issue and a legal issue in the midst of teaching your sons how to work hard which is great and how to run a business which is great that's my main concern um

you know if you want to cover the liability you're going to have to open it drop it into an llc in your name and you're going to have to buy insurance and you own a business and your sons work for it because they can't contract for anything okay that's how you'll have to technically cover it um then the question just becomes is how much liability do you really have with a couple of teenagers with a lawnmower? I mean, most of the danger is probably to themselves, frankly. But I don't know. I mean, I guess they could throw a rock through something, right? Well, and I look at it, if they break a window, hey, we pay for the window.

That's not a big deal. But if we throw a rock and we injure somebody, that's a whole different story. And they're growing big enough. They're buying bigger equipment. They're doing these things that are the real deal, not just two kids with a lawnmower. Yeah, okay. And what is your net worth um half a million okay do you have a million dollar umbrella of liability on you i do not okay you pick that up

for a couple of hundred dollars and talk to your insurance broker when you're doing that if that will cover this issue because these kids are not liable you're liable because you're the adult they're they're in your custody you're the custodian you have to talk to your attorney to verify that i'm right but i am um and so um yeah your liability umbrella might cover you if you want to get super careful you could open an an LLC and buy an insurance policy on it, but it's all going to be in your name, but you're liable anyway because they're not. They're in your care. You're responsible for the behavior

of your children legally. If they mess something up, they don't get sued. You do. That is the worry, and it's a valid worry. Solid Word. Our scripture of the day, Proverbs 21, 21. Whoever pursues righteousness and love finds life, prosperity, and honor. Warren Buffett said, It takes 20 years to build a reputation and five minutes to ruin it.

If you think about that, you'll do things differently. Agreed. Right now, you're probably focused on all the fall stuff that you've got to buy. Halloween, Christmas, Thanksgiving. It's all happening, right? And Christmas seems to sneak up on people like they move it or something. Now, Christmas is always there. So you don't need to wait.

You don't need to put it on a credit card, for goodness sakes. You need to get on a budget and plan ahead. Keep Christmas from getting out of control. The best way to do that is with our world-class budgeting tool, the app EveryDollar. Start your Christmas budget right now by deciding how much you want to save each month and plug it into your EveryDollar budget so you can pay for Christmas in cash.

Then when you start shopping, your EveryDollar app makes it easy to keep up with it. And how much you're spending on gifts. And it's totally free. You can upgrade to Ramsey Plus membership. And get the premium features like Bank Sync. That allows you to drag and drop your transactions right into your budget. And all kinds of custom reports to show you where your money is going.

Christmas is coming. It is not a surprise. This year, you can enjoy the holiday stress-free start budgeting and that'll cause it to happen use every dollar text budget to 33 789 and we'll set you up budget to 33 789 open phones at 888-825-5225. You jump in. We'll talk about your life and your money. It is a free call.

It is an Entree Leadership Theme Hour as we're talking with and about small business. What does it take to run a business in America today and continue to be profitable in all the wildness and craziness we've got out there? It's a wild, wild time out there. Jason is with us in Montana. Hi, Jason. I see on the screen you've got a success story. Tell me about your business. I do, Dave.

How are you doing today? Better than I deserve, sir. What's up? Well, I came to Entree Leadership not knowing who in the world Dave Ramsey was. I stumbled into it through the podcast. Very, very interesting. And since then, this is in early 2018. In early 2018, I had just recently purchased a successful business in telecommunications, and I needed to be able to

get something to be able to continue to grow this business and myself. The Entree Leadership Podcast was that ticket. To date, I've listened to every published episode of the Entree Leadership Podcast, read your book, been to many of your conferences, been to the headquarters, have great relationships with all of the teams. And to give you an idea of how these principles work, applying all of the principles and everything, We continue year over year to grow. We did first year was 2.3 million. We'll do close to 5 million this year where we only had projected 4.3. Wow. That's great. Our I have an amazing team.

And this is all because we treat people well. We treat people how we want to be treated, and we just garner every single principle. Here recently, I went through kind of a unique situation. I actually sold a lot of my company to an electric cooperative. In that sale, I continue on as the CEO. And my team was built well enough off the entre-literature principles that we have charged right through it. Didn't even show a hiccup.

And with that sale, the second half of it is my wife and I get to garner true Ramsey principles, and we are 100% debt-free. Way to go, dude. That's awesome. Well, congratulations. What a great place to be. So what do you think, in the last period of time that you've been working on this business and you've seen these changes,

what do you think the one or two most important things you picked up were? It's absolutely about core values and the right people on the bus. Yep. We hire around our core values. We teach our core values we do monthly staff meetings um we communicate with everybody but it's definitely all about having the right people on the bus to help you charge forward because we can't do it by ourselves there's no way to do it by ourselves um and having this team of people has just been absolutely amazing to see what they can do when I step out of the way. Oh, amen. Amen. Well,

congratulations on that. That is a hard thing. Our friend Jim Collins, of course, in the book Good to Great, originated the idea to get the right people on the bus, the wrong people off the bus, the right people on the right seats on the bus is one of the parts of the recipe to having a great, great company. I assume you had some painful exits in order to arrive at this place, though. Absolutely. You know, there's always people that you have to say, you have to look them in the eye and say, I'm sorry, you can't work here anymore. But everything was done with grace, and therefore, there's no hard feelings.

We've given everybody absolute opportunity to shine. And when the light doesn't shine, we try to show them the exit as politely as we possibly can. And that has worked for us very well. Yeah, we're not mad at you. You're just not a we. We do it this way and you aren't. So you're not a we. And you get to decide if you're going to be a we.

There's consequences to not being one. But yeah, you're right. And teaching the core values regularly. I did our staff meeting this morning with a thousand almost 1100 people here and um i spent 15 minutes on one of our core values and taught on it and um uh and just remind everybody this is who we are and if you want to be a we this is who we are decide every day you get to re-decide that because we don't want folks here that are just working a job uh if your spirit leaves this building you ought to take your body with it absolutely yeah and you've obviously done that kind of stuff as well and it is difficult uh it's painful because uh sometimes it's uh folks get

angry sometimes they don't understand no matter how careful you are how polite you are how generous you are uh that they make up lies lies because they just can't face themselves, and they can't face their own inability to perform on something. And it's just really, really tough. But you still look back on it and you go, I wouldn't trade the collection of folk I've got right now for the collection of folk I used to have. Not a chance I'm making that trade. So it's worth the pain of doing that

and aligning ourselves with what Ken Coleman teaches, to find people who are functioning in their passion. They're functioning in their sweet spot, as Ken calls it. Jason, very, very good to talk to you. I'm very proud of you. Congratulations on all your success. Thank you, sir. Appreciate you calling in and sharing that with us.

So business principles are not as difficult as some people make them out to be the idea of running a business you know most of it does revolve around the golden rule you know it's not who has the gold makes the rules that's and that's not what i'm talking about i'm talking about truly treat other people like you want to be treated. So if you have a website up, go visit your website and go through the experience your customer is going through. And you will find stuff that will frustrate you. Go to one of your locations anonymously and have the experience your customer is having. Sometimes you'll be very proud, and sometimes you'll be very frustrated. Treat other people like you want to be treated. Oh, by the way, that's part of your team's deal, too.

You pay them. You pay them on time. You give them the dignity of their personhood while still addressing the behaviors that have to change. This is how this works. It's really not rocket science, but it's hard to do over a long period of time. And that's why so few people succeed over a long period of time in business. But it's doable. Entree Leadership Theme Hour in the books. Our thanks to James Childs and Kelly Daniels in the booth.

I am Dave Ramsey, your host. We'll be back with you before you know it. In the meantime, remember there is ultimately only one way to financial peace, and that's to walk daily with the Prince of Peace, Christ Jesus. Have a friend or family member that needs a daily dose of Ramsey advice in their life? Let them know about the Ramsey Call of the Day podcast. It's a quick hit of advice about life and money in under 10 minutes. Check out the Ramsey Call of the Day podcast wherever you listen to podcasts.