The School of Greatness - How To Build An Indestructible Mindset That Will Allow You To Achieve Anything
Episode Date: January 3, 2025Join me for a powerful masterclass on developing a strong mindset with two exceptional guests. First, legendary athletic trainer Tim Grover breaks down what most people misunderstand about success, sh...aring insights from working with elite athletes like Michael Jordan and Kobe Bryant. Then, Harvard professor Amy Cuddy reveals the science behind body language and confidence, including how small changes in posture can dramatically impact our mindset. Finally, behavioral scientist Katy Milkman explains how to overcome procrastination and harness "fresh start" moments for lasting change. Get ready for game-changing wisdom on building unstoppable confidence and achieving your goals.In this episode you will learn:Why the steps to success are infinite and constantly shifting - and how embracing this reality leads to breakthrough growthHow to transform self-doubt into productive action by focusing on proving yourself right rather than proving others wrongThe science behind power posing and why expanding your body language can boost confidence in high-pressure situationsWhy surrounding yourself with the right community of supporters is crucial for building lasting self-beliefHow to leverage "fresh start" moments like Mondays, birthdays, and new years to catalyze positive changeFor more information go to https://www.lewishowes.com/1715For more Greatness text PODCAST to +1 (614) 350-3960More SOG episodes we think you’ll love:Tim Grover – greatness.lnk.to/1111SCAmy Cuddy – greatness.lnk.to/1198SCKaty Milkman – greatness.lnk.to/1151SC Get more from Lewis! Pre-order my new book Make Money EasyGet The Greatness Mindset audiobook on SpotifyText Lewis AIYouTubeInstagramWebsiteTiktokFacebookX
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Discussion (0)
Welcome to this special masterclass. We've brought some of the top experts in the world to help you
unlock the power of your life through this specific theme today. It's going to be powerful,
so let's go ahead and dive in. What do most people misunderstand about
success in general? You're around the most successful people, you train them,
what do people misunderstand about success? I think the thing that people misunderstand
about success is they're looking for the easiest way to get that. You know and it's funny, how many
people books have you read or,
I won't say promoted but had on you show it,
everybody goes, five easy steps.
10 steps to greatness.
You know, eight steps to this.
And those steps for success, they're infinite.
They are infinite.
You cannot count them
It doesn't matter how long you've been doing it. Those steps are constantly shifting
You don't know if they're there
Sometimes you have to trust that the next step is going to be there when you can't even see it
And sometimes when you step on that step you go right into quicksand, but you got to be able to
Pull yourself back out of it again
So everybody's looking for these steps and there are no steps those steps never never end and you just can't climb steps
sometimes you got to crawl well those steps and you finally get to the top and
Everything shifts and you're at the bottom. It's crazy
What does that mean? Sometimes you're at the top and then you're at the bottom again.
Well, you may get to the top and you're like, I'm here.
And then you look back down and you look up again, you're actually on the first step.
You're on the first step again.
And where you thought was the top is not even the top.
It's the beginning.
It's literally the beginning of where you're supposed to be.
And that's when most people just quit.
I just like, it just drives me crazy
because everybody's like here to look at,
I always, people that I do the interview with,
I always like to use them as an example
because people can relate to that, all right?
You've been climbing steps for how long to get to here?
To get there?
I mean, since starting this, it's been over eight years,
but the journey before then, it was decades
to build myself, to prepare myself for this,
and now I feel like I'm just getting started.
Right, exactly, so you have just, right, exactly.
So all the steps that you climbed just to get started.
Yeah.
Just to get started.
And people don't wanna talk about those steps.
They don't wanna talk about those steps
and how difficult those steps are
and how many steps that you stumbled on
and how many steps you didn't even see
and how many steps that people placed in front of you
and they pulled away.
People that you were very close to, people that you knew.
That people that you thought that were like,
hey, these people actually have my back,
except yeah, they did have your back,
but they were actually pushing you down the steps.
Yes.
And it's funny when you talk about those things,
when people talk about it, they seem surprised. But you should know
that in that path, all those things are going to be there. They're going to be there.
It's the obstacles, you know, Ryan Holiday says the obstacle is the way.
Do you think that anyone can become a winner? Your book is about winning,
the unforgiving race to greatness. Do you think anyone can become a winner?
Winning is in all of us.
That's what I would say.
Listen, and we have wins every single moment.
And those are the steps that get us a little closer to what we want.
Every minute you have an opportunity to win.
You really do.
But with everything that's went on in the world in this past year, people forgot how to win.
People don't even know what a win looks like anymore.
What does it look like?
Yeah, people don't even know like,
and so many times a win just comes by
because there's a constant change,
there's a constant shift, and now with the paradigm
of the way everything is being handled now,
you have to look at things completely different.
Everybody's waiting for normal.
A wind doesn't look like what it used to look like anymore.
Right.
All right?
What does it look like now?
What does it look like now?
For each individual, it's different.
For each individual, it's different.
For a lot of individuals, it's just like
getting out of that routine that you were
stuck in for so long. And did the pandemic allow you to take, you know what? Yeah, I was in a
routine, but the routine wasn't getting me anywhere. I was in a routine of comfort.
And the pandemic put a lot of people in a routine that was very uncomfortable that they weren't used to.
They weren't, but it was a necessity.
It was needed.
You know, people always wish for this time during this thing that happened, I want to
spend more time with my family.
And now they have it.
Now you have it.
Okay.
Schools aren't doing a good job with educating my kids.
Now you're homeschooling. I'd love to work from the house. Schools aren't doing a good job with educating my kids.
Now you're homeschooling. I'd love to work from the house.
Now you're doing it.
Now you're doing it.
Now you have all these things going on
that you wished you had as you thought were wins.
And for some people they were.
And for others you're just like, no,
these are not wins.
I do a lot of Zoom stuff at home,
and I got a cat and I got a very lively dog,
and you'll see the cat run right across the screen.
I don't have little kids in the house anymore,
but trying to work and have them in the background,
asking for school help,
or they're on their bandwidth trying to study
in their school stuff.
And winning became a distraction.
It became a distraction.
And people were trying to balance all these different things
and forgot, hey, this is what my win is.
That you need to recognize what that win is now.
And during the pandemic, it's not getting
back to normal. It's getting beyond normal. Figuring out what your next win is, how to place it, and
how to continue to move forward on that win. Because it's easy to talk about the setbacks,
because so many people can relate to that. That gave us a nice little comfort thing.
Everybody can use the pandemic as an excuse.
Yeah.
All right.
And then you have other people that thrive during that time.
They're like, I got to find out a new way to win.
I got to find out like a real, real new way to win.
And you had some people that really really really won big during that time
Absolutely, they stepped up. They they stepped up. Yes, they stepped up. They saw the steps and I was like, okay
Are these steps stable are they unstable it doesn't matter I got a climber right I got a climber
So how do we learn how to not let the doubt?
I gotta climb up. So how do we learn how to not let the doubt stay in us?
How do we remove it?
How do we get out?
How do we turn doubt into fear and action towards greatness?
Continue to work like a maniacal individual on what you want.
Is that the only way to get rid of doubt you think
is by working obsessing over something
and proving something so you don't doubt?
Prove it to yourself.
We have so many other individuals
that are trying to prove it to everybody else.
Don't worry about proving it to everybody else.
Prove it to yourself.
And here's what I'll say around that.
I think that's beautifully said because most of my life until I was about 30 I was living to
prove others wrong. Yes. And it was the second most powerful fuel and energy
that I think humans have is like I'm angry, I'm hurt, I'm frustrated. I'm gonna
go prove these people wrong about me. And it drove me to be obsessed around winning,
around achieving, around accomplishing my goals.
And I did, I accomplished them.
But it left me feeling very unfulfilled, lonely, insecure,
doubting myself even more.
Why am I not feeling what I wanna feel?
Why am I not still getting what I want inside?
Because I was driven by the wrong things
to prove other people doubting me wrong.
And you hear that a lot by like,
people will say prove them wrong,
but I think it's prove yourself right.
Prove yourself right.
And like you said, I love that you're saying this
because you'll prove others wrong
by proving yourself right.
So you don't need to go prove them wrong,
just do your best.
You just gave an example.
Yeah.
One of your closest friends. Yeah. Man, that's a terrible name. That just gave an example. Yeah. You're one of your closest friends.
Yeah. Man, that's a terrible name. That's a terrible name. All right. Prove yourself
right. Yeah. Don't prove him wrong. Right. Say, okay, I'm gonna go do this for me,
whether you like it or not. Right. And the best validation is when they come back to you. I was
wrong. I was wrong. That's the best, that And you don't need to say I told you so.
You just say I told myself so.
That's it.
It's a shift in it.
Right, and that person, what did they try to do?
They tried to create self-doubt in you.
And if you would have, this would have been called.
School of average.
Yes.
You know?
Yes, normalcy.
Right, right.
Whatever it would have been. Yeah. Whatever it would've been.
Yeah.
Whatever it would've been.
So when doubt creeps in and we start to believe the doubt,
go back into proving yourself right.
Go back into obsessing over the craft,
doing it for the right reasons,
not to prove others wrong,
not to look good in front of a crowd or whatever,
but doing it because you love the art of it, the expression of it, the creation of it, the vision of the
thing you want to work on, not to validate something that's lacking.
It's perfect.
You look at when Kobe, his first playoff series.
How old was he, do you mean?
On his first one?
It was early in his career.
I think he was like 18.
Yeah, no, no, I'm talking about before he won the finals.
This was on the playoffs, in the playoffs, in the playoffs.
I think he had this-
No-shack, pre-shack.
Yeah, he had this horrible game against,
I think it might have been the Utah Jazz.
I can't remember, he shot like four or five
straight air balls.
I remember that, yeah.
Four or five straight air balls.
All right. Now, he could have came back next year and said I got a pool everybody that's a man. You're too young
Why'd you take no? He was just like you know what?
That's on me. I have to own I have to own that I have to own that moment
All right, I owned that moment now. I got to prove to myself I
Can overcome this
because now everybody else is doubting me,
but I can't doubt myself.
I can't doubt myself.
Everybody's had that moment.
Everybody told MJ, don't go to North Carolina.
You'll never play.
You'll never play.
And one of the stories I share with individuals
is Dean Smith, who was a coach at the time,
he introduced Michael.
He said, Michael, I want you to meet,
I think I got the name right, I'm pretty sure.
He thinks I want you to meet Buzz Peterson.
It was Buzz Peterson was the number one
recruited player in the nation. To go to North Carolina. To go, yeah, like the number one recruited player in the nation.
To go to North Carolina.
To go, yeah, like the number one, anywhere.
He was the number one player in the nation.
And Michael goes to Dean, says,
how could he be number one?
He ain't never played me.
He said, how Dean saw that competitive nature in MJ.
And he wanted to see, now if I tell him that is that is that kid gonna start doubting himself?
Because everybody else has already told him you shouldn't be here
You shouldn't be here and Michael went out he said I
Don't need to prove to coach. I don't need to prove
To buzz I need to prove to myself. I don't need to prove to Buzz. I need to prove to myself that I belong here.
Did they end up competing?
Didn't they do one-on-one?
Yeah, it ended up, yeah, and it didn't turn out well.
For the other guy.
Yeah, for the other guy, yeah.
And Coach Smith made them roommates.
Oh wow, that's hilarious.
Speaking of one-on-one, how many times's hilarious. Speaking of one-on-one,
how many times did you get to play one-on-one
against MJ or Kobe?
Often it never turned out well.
Did you ever score a point against either of them?
Yes, I did.
Really? What was that?
And it was the last point I ever scored.
Really?
What was that like?
Where was the moment?
It was during it. it was, well see,
it was kind of like a setup.
It was a setup.
So it was, it was play,
Michael and I were kind of messing around
and we had just finished a grueling leg workout.
He's like came a rock.
Grueling leg workout. So you get him can't even walk. Grueling leg workout.
So you get him when he's at his lowest moment.
Oh yeah, and he's up there and he's,
we go up there to get loosened up a little bit
and he's just like, he's shooting.
He goes, man, I can't even feel my,
I can't even feel my legs.
I said, I got a great idea to kind of loosen you up
a little bit, I said, let's play a little one on one.
He thinks I'm just, yeah, he goes, I'm passing me,
but I just go right around on that high score needs
Oh
big mistake
big mistake
You saw Lily
The lactic acid just flush out of his body in that second
And he goes
That's the last point those last time I touched the ball. Really?
He wouldn't even let you play with anybody anymore.
I couldn't get the ball back.
I couldn't get the ball back.
I would get the ball back after he scored in the basket
and I pass it back to him.
But that-
Or when you got the ball and he was just swatting away.
Yeah, I couldn't get around him.
I mean, when you're a professional at something,
people don't realize how good those individuals are.
I love the people that sit on the sidelines
and all this other stuff, and they doubt,
they doubt how talented those individuals are.
And I always tell them in any sport, I say,
listen, you give me who you think are the five worst.
In the league, yeah.
In the league.
I don't care who that, any of them.
They will dominate.
Anyone.
You get your top five, they will literally dominate.
Doubt can become an addiction.
Just like anything else.
And what's the- Just like winning.
Yes.
So what do people say the first thing
when you become an addict?
You gotta talk about it.
You gotta admit it.
Speak the poison out of your body.
You're just like, get it out, talk about it.
It becomes less scary.
It doesn't have as much power over you if it's inside.
Get it out.
Because what I might think you're doubting
may be completely different than something
that you're doubting.
I may see something and you're like,
no, that's not it.
Well, okay, let's talk about this a little more.
Explain to me, explain to me what's going on here.
What created that doubt?
What created that doubt? What created that doubt?
And we know after seven years,
it had finally gotten to the point where it was just like,
and no one talked to him,
because you know, Kobe wasn't gonna talk to anybody about it.
He's never gonna talk to the media about it.
He has to talk to some individual that's like,
hey, okay, listen, I understand.
I'm as obsessed and as crazy as you are
because that's why you hired me.
All right, that's why you hired me.
I understand the winning mentality.
I understand what's going on in the hair.
I understand the skeletons.
I understand the demons.
I get those things.
Mine aren't the same as yours, but I have them them We all have them and very few can omit them
So when you start admitting doubt and you start to be able to talk about it you take
Something that you've tried to bury in your closet
That needs to be addressed but you're trying to hide it you're trying to bury it you're trying to hide it. You're trying to bury it, you're trying to put it away.
And winning requires you to show up with all of you.
It wants to show up the good, the bad, the fearful,
the doubt, the anxiety, the ups, the downs.
It needs to see all of you.
Otherwise it's never gonna acknowledge you.
It's not gonna acknowledge you.
And you can't win with just one thing.
You have to win with all of you.
All of it.
All of it.
What was the greatest,
three greatest lessons that Kobe taught you?
We heard competing, accountability,
and winning at all levels for Michael.
What about Kobe?
The three big lessons he taught you.
Obsession.
Extremely high threshold for physical and mental pain.
Discomfort.
And also winning. They all had that in common.
The winning mindset, the winning mentality?
Yes, what he called it, the mama mentality.
What is the mindset of winning?
They both had that.
Obviously, they both had a lot of things.
But what is the mindset of winning?
When someone adopts that mentality, what does that do for them?
As opposed to the mindset of, well, whatever result I get is fine, or it's okay if I have
this and I'm okay with that.
So I look at it three ways.
So you have individuals that compete.
You know a lot of people that compete.
We all know how to compete.
Everybody knows how to compete. You don't forget how to compete. We all know how to compete. Everybody knows how to compete.
You don't forget how to compete.
We just decide not to anymore.
But a lot of people compete just to finish.
Then there's individuals that win,
but they only win one time.
Yeah.
The hardest thing is doing it over and over.
It's not easy to win, but it's easy to win
and then never win again. I mean, it's so hard it's it's it's easy to win and then never win again
I mean, it's so hard to do it over and over consistently and then there's people that win at winning
They win at winning. Yes, that is an art and a science probably combined
Yes, because here's how it goes. You can't come back the same
Once you win you can't come back and cannot come back the same. You have to come back the same. Once you win, you can't come back? You can't come back the same.
You have to come back different.
You have to come back better.
This is why I always say, listen,
winning requires you to be different
and different scares people.
Absolutely.
It scares people.
So after each championship,
every single athlete, high performance athlete
that I've worked with, even in business,
would come up to me and say,
what's next, because I need to feel this again.
I need to feel this again.
The obsession.
Yes, I need to feel this again.
So they know they have to come back.
Something about them has to be better.
They have to continue to evolve and change.
How many teams do you know in professional sports that they bring the exact same team back, I mean exact same team that
win again. They don't, there's always a little change, there's always a little tweak here,
there's a change over here, there's something that goes on over here and every athlete who's
won multiple titles over and over again or even in different business people. You look at, you just had Tony here.
Look, he's won for decades.
For decades he's been doing this.
Yes.
He's always reinventing, always finding new coaches,
always mastering some skill, learning, evolving.
It's just like, you just have to just watch
what these individuals do.
Just watch, he's not still using the same format
he used 20 years, like you said,
new coaches, new content, new things, new technology,
new everything.
And it's available to us, but people are like,
oh, we did it once and we can do it the exact same way.
Again, you can't.
You can't.
There's people that win at winning.
And this is extremely important on how they do this.
You said, well, how do you make sure
you just don't go through this?
We're all taught to manage time.
Everyone tells you how to manage time.
Make a list, this is what you do,
and here it is, have a little timer when it goes on,
and all this other stuff.
And one of the things that I've teach all my clients
from a business standpoint, from an athletic standpoint,
I was like, listen, don't manage time, manage focus.
Ooh, what does that look like?
Manage focus.
So what happens is when you try to manage time,
the clock is always against you.
You're trying to finish off something
and time goes by so quickly.
When you're in that moment, when you're so focused,
when you're so focused, you don't know if you've been
at it for 30 minutes or you've been at it for an hour.
Or weeks.
Or weeks.
You just go.
Time creates distractions.
Lily, time, if you like managing time, you get all these distractions that are going
there.
What does focus do?
It blocks them out.
So don't worry about managing time.
Manage your focus. Be in that moment when you're in that moment and then you'll
get so much more done during that time. You know, time tells you to stop.
Focus tells you keep going.
I often ask people what is your biggest challenge?
What is the situation that you approach with dread and that you execute with anxiety and
that you leave with a sense of regret?
If you look at all of the dread, that is you projecting yourself into a future that's not
gone well.
You're borrowing trouble, basically.
The anxiety in the moment is you thinking more about
what the other person thinks of you
than what they're actually just thinking.
You're worried about what you said a minute ago
or what's gonna happen afterwards.
You're not able to be in the present.
And then regret is, or what we call post-event processing.
You're going over it wanting to do over,
going, I didn't show, I wasn't seen,
they didn't see who I am.
You know that feeling like, oh, they didn't see who I am.
And you wanna go back in, and like in a rom-com,
you get to have a do over.
But in life, sometimes you don't.
So that sense of regret becomes like a piece of baggage
that you carry into the next similar situation.
And then you're worried
because you don't wanna do the same thing
so you put more pressure on yourself.
What if we could approach with a sense of composure
and execute it with a kind of calm and grounded confidence
and leave feeling satisfied.
Even if we don't get the outcome that we want,
we know that we did everything we could to show up.
They saw who I was and it wasn't the right fit or whatever
and I can accept that outcome.
So you can both accept the outcome
and not have that extra piece of baggage.
Do you feel like people are going to be struggling
with overcoming these fears more
because of the internet and social media?
Or how can they continue to navigate
that fear of the tribe in person, not just online?
I don't even know where to begin.
It's because there are also,
first of all, if I make any statement about where I stand on that,
there will be a million people telling me
I'm absolutely wrong.
But the truth is complicated, right?
And in some ways, social media, so my son's on TikTok.
And I can't believe the courage he has now
to just put a video out there, and sometimes it goes, And I can't believe the courage he has now
to just put a video out there. And sometimes it goes and sometimes it doesn't.
And he's fine if it doesn't go, if it doesn't move.
So I think that that's actually been really good for him.
He doesn't feel rejected, he just feels like,
well, sometimes it works and sometimes it doesn't,
but I'm never gonna know if I don't put myself out there.
So I think in some ways, young people
have become more courageous at trying things.
I mean, yes, I would like them to spend less time on it,
and I like that he's doing music.
He's like putting out, my kid's doing quality content.
But I think that in some ways it's actually given
young people an opportunity to be braver.
Yeah, exactly.
And to sort of, to be rejected
and see that they've survived, right?
But rejection, the rejection that I'm talking about
is a video, a TikTok video not going viral.
It's not that it's, which is not the same as nasty comments,
like being rejected and trolled.
That's a different kind of rejection, right?
And that's not good.
Yeah, yeah.
What about the, just the anxiety of putting yourself out
there, whether it be going into a store
and just interacting with people,
whether it be giving a speech online,
putting something in human interaction in person
and feeling embarrassed or rejected or made fun of.
How do we learn to overcome that anxiety or stress about it?
Is it as simple as just you gotta practice it
and just know that you're alive?
I hate to say something so simple, but yes.
I am just not afraid to embarrass myself.
And I have to sometimes like hold on to that
like because I think it's, I think it was really important for my son to see that.
Like to me modeling that was really important.
Not being embarrassed.
Yeah, being, making mistakes, being goofy,
doing something goofy in the grocery store.
And being okay with it.
Yeah, another one is being okay with
chatting with a stranger, and maybe they don't wanna chat
and that's fine, then you move on but like why not try?
Those I think doing those things
First of all, I think it's great to model that for kids
But I also think it's good to do it just to see the you've survived. You're fine. Yeah, no
Exactly. No one even cares
Remembering this for you might have made somebody smile.
Right.
Right, so.
I'm all about creating social challenges for yourself.
Mm-hmm.
Like if you're terrified.
Well, I think that's a good one.
I mean, like chat with someone on the train, and I know it's hard right now.
Right, right.
But do something consistently.
Yeah, or like ask someone, ask, you if you're if you're I don't know why
grocery stores seem like places where lots of silly things can happen. You know
if someone's like checking out checking you out, but that sounds funny, checking out your groceries.
And they they are looking down and they seem grumpy.
Instead of deciding they're not friendly,
consider the possibility that they're having a bad day
and literally pause and say, how are you?
Or try to connect with them without being intrusive.
Make eye contact with them, thank them, make eye contact.
Maybe they'll just be annoyed and not make eye contact back,
but I feel like that kind of thing
is really important to try.
And those are things that create sort of social benefits
for others as well.
Absolutely.
This is something you've been studying
for I guess decades now,
which is just mastering confidence, body language,
overcoming these challenges. What's been the biggest challenge for you in the
last 10 years that you've had to overcome knowing the research and
practicing these things and talking about these things yourself? What's been
the challenge for you, whether career or personal or? I think the challenge for me has been adjusting to, you know, being more well-known than the
average academic, right?
And actually, you know, leaving academia.
You know, I still teach, but I'm not, you know, I'm not a...
Full-time.
No.
You know, I teach an executive education at Harvard, but I'm not a professor.
You know, I'm a lecturer when I lecture.
That leaving was hard.
So, I mean, it was a big leap to leave that security,
but it just was not the right world for me.
But I think the biggest challenge really has been
dealing with becoming higher, sort of having,
becoming higher profile
and the kind of backlash that I endured
as a result of that.
Which is not, yes, well yeah, I mean,
criticism's fine, but bullying is not.
And I know that this is common, like this happens to,
in fact it happens to a lot of junior professors
who give TED Talks.
Yeah, it's funny, somebody just wrote to me yesterday,
she has a popular TED Talk,
and she said that at her university,
people started calling her Ted Girl,
and sort of talking down to her.
Even though it was a popular, well-respected TED Talk.
Because it was popular, right?
It's like if it had not really hit the radar,
it would have been okay.
But because she had some success.
Yeah, so people had to sort of diminish her in a way.
And I experienced a lot of the same stuff.
So what became hard for me was talking to colleagues.
Standing up for myself.
And the truth is we need to stand up for each other.
When people are in an acute bullying situation,
they really can't stand up for themselves.
But I'm still figuring out how to engage
with other people in academia who weren't necessarily
bullies but might have been bystanders
who didn't do anything.
And to be able to say I still deserve to be having this
conversation, I deserve to have the beliefs that I have, I deserve to defend
you know this massive area of research on body-mind feedback of which you know
like I contribute a tiny bit to just because these people don't like it
doesn't mean I can't you know well, here's why I do believe it.
That's really hard for me.
That is the thing that I would approach with the most dread.
Were you able to implement and integrate
some of your own practices and teachings
when those things happened to you?
When you were getting, whether it be criticism or bullying
or any of the stuff you were facing,
were you able to actually integrate
the body language for yourself?
I mean, for me, the thing that works the best is,
I mean, certainly I do, I walk expansively,
like long strides before this kind of stressful thing.
I won't sit down with my hands in my lap.
Like even putting your hands behind your chair.
Like this is a big chair.
But it forces you to open up just doing that.
But the thing that works the best for me is breathing.
And I know there is so much on breath work now
and I don't wanna, you know, I'm not an expert,
but the relaxation response
that's triggered by certain breathing patterns
is incredibly effective for me.
And so basically it sends your nervous system
into this rest and digest state,
which is the opposite of fight, flee, or faint.
And so the one that I like best
is called four, seven, eight breathing,
and we can do it right now.
So basically for four counts you inhale,
for seven you hold your breath,
and for eight you exhale.
So I'm gonna count and you do it.
Okay, four inhale.
Seven, hold it, eight, exhale.
All right, one, two, three, four.
One, two, three, four, five, six, seven,
one, two, three, four, five, six, seven, eight.
That's it.
Three times.
Like, one time you feel it.
It will put me to sleep at night.
If I'm relaxed, it makes me sleepy,
but if I'm anxious, it calms me down.
So that just, I
mean, there's just so much research on the relaxation response and breathing.
And what I think is interesting about it is that that kind of breathing is
expansive. Just like what I talk about, you know, like expansive posture, that's
expansive. You're breathing deeply and slowly. You're taking up more temporal space.
You're expanding your physical body more.
And when we expand, we tend to feel more confident,
more powerful, more calm.
Should we always, not always, should we be,
frequently be in an expansive postural state
when we're kind of nine to five-ish out in the world
doing our activities?
What we should be in is having good neutral posture.
So it's interesting, before stressful events,
that's when I say find a private space.
I think I said in the TED Talk find a bathroom stall,
which I honestly think just like I thought of at the moment,
but I can't tell you how many emails I get from people
who are like, I was in the bathroom.
Or like people who see somebody in a bathroom
with their arms up in the air.
They're like, are you power posing in there?
I think Ted Lasso would say,
she goes to the bathroom and does that, right?
Oh, I know, I loved it so much.
That's all good.
You can't imagine, like I love that show
and I had no idea that was gonna happen.
You had no idea it was coming.
I was like sobbing.
I was like, oh my God.
What's so cool that you, Brene Brown, and Esther Perel,
who I've had both of them on as well,
were all featured in there,
and I'm just like, that's amazing.
I know, and I think all of us were absolutely beyond thrilled.
Like, this is cool.
Right, I mean, to have that,
and I know I was telling Brene this,
but the first time I saw that show,
at the end of the first episode, I turned to my husband
and I said, I love Ted Lasso.
And he goes, that's because you are Ted Lasso.
And I was like, well, I guess I had good self-esteem then.
But I am Ted Lasso, and so are you.
Right, you are.
It's funny, because Brene says that she's Roy Kent.
She's Roy Kent.
You can see a little bit.
But anyway, yeah, so before these stressful situations the ones that you approach with dread
That's when you find some space and really make yourself big expansive like whatever feels comfortable to you expand, you know
In front of other people it comes across as really aggressive and domineering and off-putting
is really aggressive and domineering and off-putting.
But if you're in the privacy of your own bathroom stall or office or whatever, you can do whatever you want.
You don't have to worry about cultural norms
or putting people off.
In our everyday lives, we spend so much time like this,
you know, with our phones.
And that is really bad.
First, it's bad for us, just our posture,
and it's creating this sort of fixed thoracic stoop.
But physiotherapists used to only see in elderly people,
and now they're seeing it in 15-year-old boys
from gaming, things like that.
And that's something, you can't just be like,
oh, I'm gonna sit up straight.
You have to work that out. For years working it out. Exactly. And that's something, like you can't just be like, oh, I'm gonna sit up straight. You have to like work that out.
Exactly.
For years working it out, align your body.
Totally, but so it's not only hurting our posture,
but I believe that it is affecting our mood.
And so, you know, even just set up your workspace
so that you can be more expansive.
Yes.
But we neglect our body language when we're alone
because it's language, and if we're alone,
we're not talking to anyone.
But we're talking to ourselves, right.
So it's really important, I think,
for us to be minding our posture.
Also, there have been a couple of meta-analyses recently,
which basically are just studies that look at
all of the studies on a topic
and come up with a sort of, an average effect size.
Like they say, yes, this is a real effect,
and this is how big the effect is, right?
So studies that have looked at power,
meta-analyses of power-opposing studies
show really clearly that it affects the way we feel.
So, you know, expanding.
By shrinking our body.
It's shrinking versus expanding.
It affects the way, whether in a positive or.
More expansive, more confident,
and more powerful psychologically.
You know, shrinking, less powerful, less confident.
But what's interesting is that there are two meta-analyses.
One of them shows that more of the effect
is driven by the difference between neutral and expansive.
The other one shows that more of the effect
is driven by the difference between,
you know, contractive and neutral.
So I'm not, we still,
in short, there's evidence that both of those things matter.
But certainly neutral is better than contractive.
Exactly. Shrinking, yeah, yeah, contracting.
Exactly.
And it's probably, you know,
even if you were doing a meditative breathing technique,
if you're closing your body off and breathing,
you're still probably limiting yourself.
So you can be breathing and trying to relax the nervous system, but you're closing your body off and breathing, you're still probably limiting yourself. So you can be breathing and trying to relax
the nervous system, but you're closing your body off,
it's hard to feel more alive and confident
and calm, I'm assuming, right?
Absolutely.
It's funny, this woman wrote to me, she said,
I teach people public speaking,
and I had this student who was really stressed out,
this man, and so I got him to power pose for for a minute and he said it made him feel worse.
Really? And she said, but then I watched, we watched the video, she said I
videotaped him and we watched the video and I was like, were you breathing? He
said no, I didn't breathe, I held my breath the whole time. Oh my gosh. He's like, well
that's not gonna work. So now I're gonna pass out, you're gonna faint.
Exactly, so he had been completely still
in this power pose and she was laughing about it,
but yeah.
How long should we be in an expansive
postural states for?
It's funny, I really emphasized two minutes
in the TED Talk because that's what we had done
in those first studies.
I think actually less is more.
Like we've gone out to five minutes.
I think that it just gets awkward.
It's that silly.
You feel weird, but also your body gets sort of stiff.
So I just think it's,
I don't even think you have to be still.
I think you can be moving in an expansive way.
still. I think you can be moving in an expansive way. I think there's the whole... I sometimes wish that I hadn't called this power posing
because it was so... it's such a sticky idea. It's got alliteration.
It's like... exactly. But at the same time people got fixed on
standing like Wonder Woman or in the victory pose.
And it's not, being expansive is more expansive than this.
It's in whatever way works for you.
Yeah, the tighter you are, the probably less likely
that you're gonna perform relaxed.
And football training before games and in practices,
they would always tell us to be loose.
To move our body to be flexible, to be expansive,
but in a loose state of mind, in a loose body.
Not like rigid or you can't catch the ball
if you're like too tight.
So it's how can you be expansive, confident,
and relaxed at the same time.
And practicing that in life with the power poses,
I think is great.
And Ted Lasso, she did it great.
She was like, ah, right,
it's like a monster pose or something.
It was awesome.
It's amazing, yeah.
She made this facial expression
that I thought was great.
She's a great actor as well.
I wonder if that was like,
if they were like, just do a power pose
and she made it up.
Yeah, she probably did.
I just feel like.
She was great.
She was great.
Was there ever a time where you didn't implement this strategy and you realized oh I had I couldn't I should have done
I could have done better had I done this, but I just thought I'd had to figure it out. Um
Only you know, it's fun. So I really love public speaking and it doesn't
It's like my favorite professional thing to do. It doesn't make me nervous.
That's good.
So, for me, I think a lot of people assume
that speaking is the thing that makes everyone nervous.
So for me, it's not that.
What makes you nervous?
Interpersonal conflict, like one-on-one,
or I get nervous in smaller groups.
I don't.
Isn't that interesting, five to 10 people.
I feel the same way.
Talking to three people I find much more stressful
than talking to 3,000 people.
So I don't like to sit in a room for a long time
before I'm gonna get up and talk to people.
I don't wanna sit there
in a cold room, these rooms are often cold,
and you're going like this, and you're totally sort of stiff,
and then you get up and you're like, ooh.
So I've had that experience enough times to learn
I need to be moving around, I need to be warm, not cold,
and come in sort of right before I get up to present or to
discuss. So yes, I've had the experience of being still and kind of hunched up
for too long. Final question is what's your definition of greatness? I think
people might think of it as sort of about being the most, sort of the
best, the most competent. I think it's a combination of being,
yes, your most sort of effective self,
but also your most generous self.
So greatness has to combine those two qualities.
Why is it so hard for us to get started once we know,
okay, now it's time to make the change,
but it's still hard to actually get started in doing that.
What holds us back from that starting step?
Yeah, well, our motivation to make change
is actually just like our motivation to do anything,
by the way, tends to be sort of, you know,
it ebbs and flows.
There are times when we are in a more reflective,
action-oriented, change-oriented mode,
and times when we're more pessimistic
or just sort of going with the flow
because we're in the middle of things.
And so actually I've done some research
on something I call the fresh start effect.
This is with Hengchen Dai, who's down the street at UCLA,
my former student and Jason Reese,
senior fellow at Wharton.
And what we have shown in our work
is that there are certain moments
that feel like a new beginning in
life.
Like when?
So one that you know about already.
New Year's or?
Yes, exactly right.
Like you didn't need me to come here and tell you about any fancy science.
You're like, yeah, I know about New Year's.
Birthday, New Year's, yeah.
Yeah, there are moments that feel like, okay, I'm turning a page.
An anniversary, a graduation.
Move to a new community. a new job, new city.
You got it.
Those are all fresh start moments.
Actually, there's trivial ones too, but they can matter.
Like, the start of a new week can feel like a fresh start.
That's true.
You sort of sit down, you go into work maybe
for the first time in a couple days,
you feel fresh at your desk, ready to sit and think
about what are my priorities,
in a way that you wouldn't in the middle of a week start of a month following
celebration of certain holidays particularly the kind that we associate
with fresh starts so those are all moments when we feel like we've opened
a new chapter and we we have a couple things that go on at those moments one
is that we feel like okay this is a moment when I want to step back and think
big picture about things, because
you recognize that there's that break point.
You think actually about your life, like you're a character in a book.
The way we organize our memories and structure them, it's not linear completely.
Instead, it's like the college years, the years playing sports, the years living in
Boston, whatever they are, that's how you structure your memories.
And that means there's actually implications
for the way you live your life.
Because when you get to one of those chapter breaks,
that's when you do this big picture thinking.
And you also tend to feel like your identity is shifting.
So you step into a new role as you,
I'm turning 40 in the year ahead,
and that feels like a big break to me.
I will be in a different age category.
When I became a professor, I vividly remember.
Like that was a huge shift in my identity.
I felt like a different, okay, I have a different set
of expectations and roles and ways I should sort of dress
and talk and that identity shift that can come,
even if it's something as small as, you know,
you're stepping into a new year and you feel like
the new year knew you, you can look back and say, well, last year, my old job, when I was
a graduate student, I didn't manage to eat right.
But that was the old me, and this is the new me.
And so you feel this sense of optimism and disconnect from those past failures.
It's easy to procrastinate or kind of feel lazy, which is part of your process as well, it's easy
to feel that when things are okay.
When things are good, but it's not a big enough pain for you to be like, now I have motivation
to make a change.
Yeah.
Yeah.
No, I agree with that.
Do we need a bigger pain or is it possible to create exponential change or transformation
when things are okay or really good in your thought?
It's so interesting.
I do think that even when things are good, we can have these kinds of fresh start experiences
that shape us in positive ways.
I'll give you an example.
I had a phone call.
I was driving here from Santa Barbara this morning.
I had a phone call with a friend who just got tenure and he is thinking big his life is great
I don't know what does that mean for those? Oh, yeah fair enough. Not everyone is part of my weird world
Okay, so in academia if you're a professor, this is like the be all and end all of your career
You're working really hard you get your PhD you get your assistant professor job
You work really hard you write a bunch of papers you teach a bunch of classes
And if your university says, you know,
you're doing great, if you're good enough,
they bestow upon you tenure, which means permanent job.
Job security basically can't be fired
unless you do something illegal,
and they're saying like, you have now total academic freedom,
we're no longer gonna be evaluating you as-
We trust you.
We trust you, and it's like this bizarre institution
that's created to help people take risks, but it
is a big moment in the life of an academic when they get to that milestone.
It's like there's nowhere else to go.
You've climbed to the top of the mountain.
And so it's really exciting.
It often happens to people around their 40s, sort of like midlife, when you might already
be having some introspection going on about like, why am I here?
What's my purpose?
So a lot of academics step back at that moment and think,
why do I wanna do now?
What do I wanna do next?
I've been climbing and climbing to this point.
And I was having this conversation with a friend
on the drive here who had reached that point
and was having that exact, okay, what's next?
And wanted to talk about writing a book
since I'd written a book and like, what is that?
Like he thinks that might be
the next big adventure for him.
But nothing is wrong, everything is right.
It's just that he reached a moment,
he reached an achievement,
he got to the top of a mountain
and looked around and realized,
okay, I've climbed to my goal
and it's time to figure out what the next one is.
And I think that can be a fresh start too,
even though it's positive.
Identity is something that is interesting to me.
How important is the way we shape our own identity
or view our identity in terms of where we are
to where we will be?
Like if we stay stuck in old identities,
how do we shed identities?
How do we create a new identity
even though we've never actually lived it?
Will that help us get there?
Can you share more just about identity in general
on how it hurts us or helps us?
It's a fantastic question.
I'm going to give you a somewhat,
first I'm going to give you a somewhat frustrating answer,
it frustrates me.
I don't feel like academic research
has wrapped its arms around identity
the way I would like it to.
Because I think it is unquestionably so important, right?
The labels we put on ourselves
Obviously matter, but I feel like we don't know nearly as much as we should it's one of the things. I'm most interested to study
So nice book moving maybe yeah, maybe we know a little what are the things I think is most relevant to the way?
I think about
Identity is mindset.
Which is, it's different than identity,
but a mindset can come with,
or can be triggered by an identity.
And one of the barriers we haven't talked about yet
to change that I think is really important
is whether you believe you can change.
And identity and mindset are a big part of that.
So we know a lot about mindset from work,
for instance, by Carol Dweck at Stanford, who's done this incredible-
The growth mindset versus fixed mindset.
Exactly.
And that's sort of an identity, right?
You identify with being someone who can grow or you identify as someone who is X, right?
Like I'm only this smart.
I'm only this capable.
So in a sense, there's an identity that comes with believing you can grow or an identity
that comes with believing you can grow or an identity that comes with believing you can't.
There's also wonderful research on the placebo effects and how that extends beyond just medicine.
We know about it in medicine that if you believe a sugar pill is going to make you healthier,
you actually experience physiological benefits.
There's some really interesting research showing it's beyond... We think of it in this medical
context and that's where it was first studied.
Actually I learned from a children's book,
like Ben Franklin studied this,
and I don't know if you know mesmerizing.
Interesting.
That term comes from Dr. Mesmer,
who was the original sort of charlatan in France
who was giving people fake medicine.
Interesting.
Anyway, and Ben Franklin figured it all out.
Sounds like a freaking Amish show.
It does, it was like, and it's also
a wonderful children's book.
So I wish I'd known that before I wrote my book,
it would have been in there.
Anyway, there's a lot more though
than just the medical component to placebo effects, right?
When we believe that we will achieve something
that also can improve our achievement, right?
When we believe we're gonna get an outcome.
One of my favorite studies that I describe in the book
that I think is sort of related to mindset and identity
is work by Ali Crum, who's a psychologist at Stanford.
She did this really interesting work
with Ellen Langer of Harvard,
where they randomly assigned housekeepers
to one of two groups,
and those housekeepers were either told,
every day when you go and do your job
in a hotel you are getting exercise at the level that's recommended by the CDC.
So you're getting a great workout when you do your job.
You're burning a thousand calories or you're getting whatever like your...
Right.
I don't know if a thousand calories is the definition.
You're getting a great workout.
Oh, good workout.
Yeah, maybe it's more like 300.
Okay, okay.
Just not to get too overburnt.
And then another group just wasn't told that information and the question actually was are there differences in the outcomes those two groups
experience a month later in terms of
Health so does a group that believes they're you know
Doing a job that comes with health benefits actually end up losing more weight having controlled blood pressure and the answer was yes
Really which is it you know on the one hand you're like is that magic like what's going on on the other hand? actually end up losing more weight, having more controlled blood pressure, and the answer was yes. Really?
Which is, you know, on the one hand you're like,
is that magic, like what's going on?
On the other hand, you can start to see
how it actually would play out
and how this would be applicable in other settings.
So they believed their job could give them a workout,
and all of a sudden maybe they're choosing
to take the stairs from Florida to Florida
to get those extra calories,
or like lean in a little bit more
when they're using the vacuum.
I live in a townhouse in Philadelphia
and someone pointed out to me like,
it's so great that you live in a townhouse.
All that passive exercise when you run up and down the stairs
and now I am the one volunteering to like,
go grab the ketchup that we forgot
if we're gonna have dinner on a roof deck.
That's exciting, I can get extra exercise.
So there's different choices that you make once you start to have a different set of
beliefs about what you're achieving.
So anyway, I think of this as related to identity, cuz now you're starting to have the identity
as I am someone doing a career that's physically active.
And now you lean into that and then you experience the benefit.
So I think the work on mindset is the best work I have seen that's really rigorous and
that relates to identity.
So if belief supports you getting those results you want or making the transformation of the
change you want, how would you suggest that we learn to believe in ourselves more from
a scientific point of view?
Like, what's the data suggest on,
okay, if you say these affirmations,
if you look in the mirror and do this exercise,
if you just smile at people
and you create more reflection of joy,
like what is the thing that you've seen in data
that helps increase belief in oneself?
Yeah, I think the most powerful thing
is who you surround yourself with.
Really?
So I think the social context you create, the people around you have so much to do with
whether or not you believe in yourself.
And by the way, I also want to add a really quick footnote because the academic in me
can't stand not to, which is to say you can have excessive confidence and that can be
harmful.
So this is a little bit of a dangerous like seesaw
we're on here right you want to be confident enough and believe in yourself enough that you're gonna lean into the opportunities and
You know work towards the goals that
Because you believe you could achieve them, but if you're like I've got this I'm perfect
You're not gonna practice you're not gonna work hard. So there is anyway
It's a it's a little bit of a delicate balance.
But back to how do you get to that right level of belief, everything I know from research
points to the structure of the people you surround yourselves with, whether it's the
people you work with, the people you train with if you're an athlete, the people you
socialize with.
They give you a lot of those beliefs in yourself.
And you can choose them,
but they will, with the messages they send you
about what's acceptable behavior, what's normal,
what they're achieving and how you measure up,
it shapes so much about our confidence.
Really?
There seems to be, I think this is true and I also love the examples of some of the great
athletes who've accomplished so much that were doubted over and over growing up and
kind of have this chip on their shoulder like no one believed in them and they said I'm
going to go prove them wrong type of mentality which I think can get you extremely far in
terms of success and results but never feeling this fulfillment inside. You never choose that.
Right? So I think what you're pointing to is like it's not a necessary
condition. Right. It's not the best environment. It's not the only. Yeah, yeah. There are people who can
thrive without it, but if you get to choose and if you want to create an
environment where you're gonna believe in yourself. So you think surrounding
yourself with the right people, the right environment of people, the
right community.
What should those people be like?
What should their attitude, their energy, their communication style be like with you?
If people were reflecting on their 5 to 10 people in their inner circle, what should
they reflect on?
They should have these qualities.
They should say these things.
Or here are some red flags.
If your best friend tells you you shouldn't do this or your best friend says, I don't
think you look good doing it, whatever it is, what are those flags and what are those,
I guess, positive signs?
Yeah.
Well, okay.
Here, let me pivot a little bit to another.
We're doing a lot of academic stuff.
I like it.
I love it. Obviously, I'm an academic. I'm actually going to tell you a story about a person in academia who is
the most important person in my career, and that's my dissertation advisor.
His name is Max Bazerman, he's a Harvard Business School professor, great human
being, but in a great academic, what he's truly exceptional at is mentoring. His
PhD students have gone on to be tenured professors,
now everyone knows what tenure is,
at every elite institution in the world.
So he's good at instilling belief in other people.
Unbelievably good.
Confidence, belief.
Unbelievably good.
And he does all the other things that you need to do
to help someone succeed, right?
Like, you know good coaches.
Of course.
You know, the training, like the actual teaching of skills,
all those things are part of it.
But I think he creates an environment for people to thrive.
And it actually took me a while after I had graduated as one of his advisees, and I was
trying to advise my own students and figure out what was the secret sauce that made him
so wildly more successful as a coach and mentor than anyone else in our field had really,
I mean, stratospherically more successful.
And what I realized is he had all the obvious stuff, all those obvious ingredients like, you know, responsive
and knew his stuff and gives you feedback. But there was an unshaking belief, like he treated you like family.
He was there for you, he believed
that you could do it, he always was giving that positive reinforcement.
Another thing that he did that I think is so interesting and related to
research is he sort of created, I'll call it like mentoring circles within the
students he was coaching so that we were not always just being coached or
mentored and advised by him, right, but he would put us in the position to advise more junior students.
Smart.
So there's this wonderful research that I write about in the book by Lauren Eskris Winkler,
who's a professor at the Kellogg School at Northwestern.
And she had this amazing insight when she was doing research for her dissertation.
She noticed that she was interviewing all these people who were struggling to achieve
their goals.
And as she asked them what they thought
might help them achieve more,
because that's what she was interested in,
how do we increase achievement,
they all had these really deep insights,
struggling salespeople and C students.
When she got them to introspect, they actually knew a lot.
They maybe just hadn't gotten there
and no one had asked them.
They also really liked being asked,
like what's your advice?
How would you coach someone who is in your shoes?
And she realized most of the time
when someone is struggling
or when we're coaching someone,
our instinct, even if it's unsolicited,
is to just whip out some advice.
Like here are the seven things
that I think will help you get further.
And it can be really demotivating
because it conveys like I think you're kind of,
you know, you haven't gotten your stuff together.
You don't have the answers, I have the answers.
I'm gonna give you the answers.
And that's our instinct, and she thought,
what if we flip the script?
What if instead of putting our arm around someone
and giving them advice, we said, you know.
What would you do?
What would you do?
And actually literally.
How would you coach someone else?
And not even just how would you actually have them coach someone else.
Like put you in the role of a mentor and coach to someone else who has similar goals so that
you feel like you're on a pedestal.
Wow, someone trusts me to give this kind of advice.
I must, I must, you know, be kind of cut out for this.
Maybe I'm better at this than I thought.
And then you're going to start introspecting in a way
you might not if it was just your problem.
Because you gotta help someone else
and you don't wanna let them down.
And then when you do that, you actually figure out,
well, I've got some good ideas.
Like maybe I do know something.
And then once you've told someone else to do it,
you're gonna feel like a hypocrite
if you don't do it yourself.
So this is another sort of social trick.
Max would put us in these sort of advice giving circles
where the senior students are working
with the junior.
And he rarely gave advice actually.
He more facilitated the experience for you to learn and create the answer within yourself
I guess by helping others.
Exactly, by helping others.
And he would, you know, he's nudging along the way and then like, good job, or like maybe
a little redirection.
And if you go to him and you're like, I need to know how to do X, he tells you,
but there wasn't a lot of steer, like backseat driving,
if that makes sense.
And I think that also helped build confidence
that like it made us believe in ourselves in those roles.
And I now actually have an advice club
of people who are former Mac students, maybe no accident, we
sort of try to keep this going even beyond that point in our lives where he
was coaching us and each of us were at similar career stages, all professors,
similar goals, and we reach out to each other for solicited advice whenever we're
facing a challenge, a career challenge, and aren't sure what to do.
And it's just been totally amazing.
So it's this peer group of people who support each other,
care about each other, there's friendship,
that's all built in.
We see others achieving and it helps us see,
oh, if they can do it, I can do it.
But then also we get to give advice
and we grow from that as well.
What would you say are the top three or five things
that a coach can do to instill belief in someone else
that you witnessed from him or that you've also seen
with your peer group?
I think a lot of positive feedback is super important.
But that's like the predominant sense
is that this person thinks I'm doing great
even if they're also telling me ways I can improve
because you don't wanna only, obviously,
it's really important to also get,
well, like a little more like this.
You need that nudging, but it needs to be with a positive.
Sometimes people call it a feedback sandwich, right?
You like start with the positive.
Anyway, so I do think that positivity
and like conveying they believe in you,
I think creating social structure for you,
which is one of the things Max,
there was sort of a whole ecosystem of other students
and supporters who were all striving towards similar goals
and instead of feeling like we were in competition
with one another, it was very clear
that we were all part of a team.
Almost every email starts with hi team.
These are academics all vying for jobs and to achieve.
And you could see it being very cutthroat and competitive.
We weren't on a team.
We weren't playing for a team.
But we were a team.
And that was how we saw ourselves.
And then the structuring, everybody
structured to help others who were below them.
It's sort of part of your role is working with them.
So those are a few of the key things.
I'm not sure I've hit your number.
Positive feedback, social structure,
supporting the team.
Yeah, putting people on the role of advice givers
or supporters and mentors.
I think you, yeah, you said he believed in you.
He treated you like family, mentoring circles, yeah.
Yeah, so maybe we have hit the number you asked for. That's great, I love that. I try to do like family, mentoring circles, yeah.
Yeah, so maybe we have hit the number you asked for. That's great, I love that.
I think those were the keys.
I love that.
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